Name: Best Western Flora Inn
Address: 201 Hagen Drive, Flora, 62839, US

10/10

Exceptional

26 Jul 2026

Delvene

The front desk associate was excellent when I checked in. I change my stay date to a day later and it had passed my cancellation/change agreement. The front desk was super friendly and obliging when I called and explained my situation. I was not charge an extra fee.

10/10

Exceptional

14 Jul 2026

Terri

The staff and room were both great!

2/10

Poor

08 Jul 2026

Joyce

Room had all kinds of bugs they must have sprayed some were dead. TV microwave and fridge were not even hooked up. Air conditioner worked. After an 11 hour drive and paying through you made it impossible to go somewhere else. Counter girl felt terrible because her boss got mad over the phone she took pics of bugs I killed and threw in toilet, it was a roach, but there were all kinds of bugs walking around. I have a service dog and there was no place to state that your apartment. ap. So we looked it up on line and it confirmed that they are service animal fine. It was overall horrible, I picked there because I have the best western Ap. I like staying there normally.

Family

2/10

Poor

06 Jul 2026

Melissa

The property was in the worst condition I’ve ever seen a hotel. A discarded Refrigerator, icemaker, sink, mini fridge, lighting fixtures were all left out in the front drive blocking the entrance. It was horrendous looking. Our room smelled strongly of stale cigarettes and was not very clean. We had one half roll of toilet paper on our arrival. Our key card continually failed to work. We were there three nights. The breakfast appeared to be several days old and being recycled each day, The sausage gravy was obviously being reheated each day, which should’ve been thrown out .and very unhygienic. There was actual mold on bagels. We had no choice but to stay as we were there for my father‘s funereal in Cisne and there was no other option. I have no doubt that the health department would’ve shut down that breakfast with multiple fines and I cannot believe that the fire marshal has not paid a visit. The refrigerator was not properly chained closed and was a death trap for small children, which I believe is against the law. It is outrageous that we had to pay over $400 to sleep at that place.

Family

6/10

Pleasant

05 Jul 2026

Kevin

The room itself was good and evidence of upgrades in progress were apparent. However, in all the years we have been staying at this particular site, the breakfast offerings were the worst they have ever been. I do not expect the offerings to be gourmet food, however the scrambled eggs were stone cold with some kind of seasoning that was gross, the sausage links appeared to have been warmed over several times, the biscuits were dry and hard. We have always been satisfied with our visits in the past and will continue to book here as there are very fee options to choose from, but this time it was a disappointing stay.

Partner

6/10

Pleasant

25 Jun 2026

Marvin

Location was good but ice maker didn't work toilet seat wasn't fastened down and tiles in bathroom were loose and breakfast options were very skimpy

Partner

6/10

Pleasant

14 Jun 2026

Deborah

I loved the new carpets, and look forward to the continued renovation of this hotel. The water pressure in the bathroom was wonderful. And although I could see daylight from the left upper corner of the air conditioner unit, it did keep the room nice and cool. I appreciated the provided microwave and refrigerator.

I was a little confused as to why there was a refrigerator, sink, cooler from the breakfast area, and a few other things blocking the covered area where guests usually pull in to check in and unload. Our room had coffee packets, but no coffee maker. I could not get the downstairs ice maker to work this time; it just shook, made a loud sound, and let out a few drops of water. When we went down to breakfast, there were no forks out, but I found some in the cabinet below the serving area and put a handful in the dispenser for myself and the next guests. My husband tried several times, but he was not able to get any yogurt from the yogurt dispenser.

I wish you the best of luck as you continue to make improvements on this hotel.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Randal

The portico was blocked by an old ice maker and construction debris were everywhere, had to dodge paint cans and boxes to get to the elevator.

The shower dripped loudly. And the room door wouldn't lock. The clerk called the boss on speaker phone - he knew about the door problem. Learned the secret way to lock it (lift up, then pull towards you - a pain in the ass - and made us late for a family gathering).

Awful. Do not stay.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Mike

Lots of remodeling going on. Rooms were clean but broken toilet seat.Ice machine was down. Can’t complain to much because no other hotels close by. Their rates were cheaper than Hotel.com

Partner

8/10

Excellent

06 Jun 2026

Marilyn

Room was clean & comfortable. Breakfast was great!

Partner

2/10

Poor

04 Jun 2026

Jason

The place was under construction couldn’t get in to talk to anyone about the reservation. There was a non working # posted to call. They set my reservation up for the week before I got there and I was charged was denied my refund for the previous week! Expedia tried contacting the manager and never could get in touch with anyone I sent several emails as well and didn’t get any response. I have informed everyone I know not to choose this place to top it all off there wasn’t a shower curtain in my room

Friends

8/10

Excellent

23 Apr 2026

Carolyn

Property was under remodel construction. Our room had been remodeled, however was not 100% complete. It met our needs while we were in town and the staffing was friendly and polite. The morning breakfast lacked luster, but again met our needs while we were there.

Family

8/10

Excellent

19 Apr 2026

Miranda

Can't say enough about how good our stay was! The staff was very nice and incredibly helpful!

Family_with_children

10/10

Exceptional

04 Apr 2026

Suzanne

Great place to stay!!!

8/10

Excellent

03 Apr 2026

Randall

The hot breakfast like eggs, bacon or sausage is never replenished at all. I stayed there on and off for a month and it is the same way. The rooms are great. Parking is ok, and most staff are nice and helpful.

Self

4/10

Poor

03 Apr 2026

Milton

Beds were so hard!
We had spiders in the room,
kept seeing & killing spiders!!!
Room was clean. Very limited parking.
We were towing a trader behind her SUV.
They ask us to park next-door in an out of business Pizza Hut lot in the extreme dark!
Didn’t feel safe for the vehicle!
Older motel.
The house keeping staff was kind and nice.
Management not so much!

Partner

2/10

Poor

16 Mar 2026

Dustin

Bed was hard as a rock. Water not very hot. Mexicans replacing carpet and doing construction upstairs at 7am on a Sunday morning. Booked the King suite for 2 days and didnt bother to stay the second day. Cut my whole trip short due to hotel.

Self

10/10

Exceptional

16 Feb 2026

Federico

Loved the staff! Super nice

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Tammie

Stay was good. Breakfast was hot & better than some more expensive hotels I've stayed.

10/10

Exceptional

27 Dec 2025

Ericka

The room was great.The only problem I had was the bathtub. There was like a sticky paper stuck to the bottom of the bathtub where it looks like the bathtub had cracked several places.And instead, replacing it, they put this sticky paper down.I did not feel safe.Taking a shower without shoes. Staff was amazing. Breakfast was great.
Make your own waffles, blueberry or regular yogurt, with all the fruit toppings.You can think of to add chocolate chips, granola. Biscuits in gravy sausage and fried eggs.

Leisure Family

6/10

Pleasant

08 Dec 2025

Donald

Staff was courteous. Room was average, but sufficient. TV worked on the first, but not the second day. No washcloths were in the room, but the front desk gave me 3. Breakfast was below average. Biscuits were dry and crumbly. Yogurt was good.

4/10

Poor

27 Nov 2025

WILLIAM

T.V. AND REMOTE DID NOT WORK PROPERLY. THEY DIDN'T EVEN HAE BATTERIES FOR THE REMOTE. HAD TO USE MY OWN BATTERIES. I STAYED FOR 3 FULL DAYS AND MY TOWELS AND BEDDING WERE NEVER CHANGED. BLOW DRYER WAS MISSING. I HAVE STAYED THERE FOR 5 CONSECUTIVE YEARS DURING DEER SEASON BUT WILL NOT BE STAYING THERE ANYMORE.

Leisure Family

4/10

Poor

23 Nov 2025

william

T.V. AND REMOTE NOT WORKING PROPERLY. THEY DIDN'T EVEN HAVE FRESH BATTERIES FOR THE TV REMOTE AT THE FRONT DESK. HAD TO USE MY OWN THAT I HAD JUST PURCHASED. BLOW DRYER WAS MISSING. REFRIDGERATOR WAS SITTING ON PAPER SHIMS AND ALMOST FELL OVER WHEN I OPENED THE DOOR. I HAVE STAYED HERE FOR THE PAST 4 YEARS DURING THE DEER HUNTING SEASON. WE PAY PREMIUM PRICES FOR THESE ROOMS. I SHOULD HAVE A PREMIUM EXPERIENCE. I WILL NOT BE STAYING HERE NEXT YEAR.

Leisure Family

8/10

Excellent

19 Nov 2025

Robyn

The staff was very helpful. They were pleasant in greeting me each day. The breakfast was delicious and well stocked.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Kathy

The staff were exceptionally pleasant. The room was nice. There was an issue with a leaky toilet that we made aware of to the staff. They were very quick in responding to getting that fixed.

Friends_and_family Family

2/10

Poor

29 Sep 2025

Regina

I will NEVER stay at that hotel again, and I will definitely NOT eat anything there! My room was infested with bugs, and the only thing the staff could tell me is that it was harvest season, and on that end of the hotel, the bugs would get into the rooms. I'm not talking about small bugs, these were very large bugs, and I killed 7 of them between 1:15am and 1:45am in the morning. I wanted to leave the hotel, but since it was so late, they offered to moved me to a different room on a different floor. I still was unable to sleep, because I kept replaying the bugs in my head that I had already seen and killed. When the staff came to my room to change me to another room, there was another bug crawling on the wall at that time. I am truly traumatized about staying in hotels after my experience at the Best Western in Flora, Illinois.

Business

8/10

Excellent

25 Sep 2025

Nancy

The staff was helpful. The hotel was clean and in good condition. I would stay here again if I was in the area.

4/10

Poor

22 Sep 2025

Susan

Shower didnt work.

The shower didnt work in our room and getting in tub was not an option with a disability.

Friends_and_family Friends

4/10

Poor

07 Sep 2025

LaDonna

I don’t believe this place has been upgraded since they first opened. The bathroom door looked like something attacked the bottom of it, the sheet on the bed was ripped and I kept getting my foot caught in it, and there was a smell in the room and a damprid bag hanging. Cobwebs in bathroom and areas that really needed attention in the bathroom. No one at the front desk often.

Leisure Friends

8/10

Excellent

04 Sep 2025

Kimbal

.

Leisure Family

10/10

Exceptional

04 Sep 2025

Angela D

Great hotel!!!

This is the best hotel in the surrounding area. I back tracked just to stay here another night because it was by far the best choice from Flora to Vincennes. The cost is reasonable and the hotel is very clean. The breakfast was superb as well. The staff was awesome and I met and spoke to three different staff members so I'm not saying this just about one person. They really made me feel like a valued guest. Everything in my room worked properly and it was very clean. I could not hear other guests so my stay was restful and peaceful. Thank you BW Flora!

Business

8/10

Excellent

25 Aug 2025

Michele

Location and available parking .
The breakfast bar was horrible at best, no selection, no quality, and no creamer for coffee. We normally stay where there is free breakfast, we normally have to leave early and it is very convenient!

10/10

Exceptional

15 Aug 2025

Laura

Great place

Great little place to stay. It is an older hotel but the staff were excellent and the room was clean. Breakfast was great and the staff kept it refreshed.

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Jeanette

Breakfast area very nice and food tasty

Leisure Partner

8/10

Excellent

01 Aug 2025

Irene

.

4/10

Poor

29 Jul 2025

Toni

Dreadful

10/10

Exceptional

23 Jul 2025

Robert

Everything was perfect

Leisure Self

10/10

Exceptional

14 Jul 2025

Garin

Good, clean rooms convenient to community.

Leisure Partner

8/10

Excellent

06 Jul 2025

Shannon

Stayed here overnight for a family reunion. It was clean & comfortable. Friendly staff. Breakfast provided

Leisure Partner

10/10

Exceptional

05 Jun 2025

Jeff

The one thing that really stands out in my mind were the front desk employees. Their friendly and helpful personalities really made me feel at home.

Business Partner

8/10

Excellent

30 May 2025

Haley

It worked well for last minute stay while traveling. Bed was very comfortable

Family_with_children

10/10

Exceptional

28 May 2025

Zachary E.

Perfectly serviceable hotel.

Leisure Self

8/10

Excellent

12 May 2025

Ricardo

Property was ok walls where very thin could hear everything and breakfast was very limited

Leisure Family

10/10

Exceptional

30 Apr 2025

JEFFREY

Good stay

10/10

Exceptional

22 Apr 2025

Richard

dining options

10/10

Exceptional

09 Apr 2025

William

Amazing stay

Stay here multiple times a year for hunting and fishing trips

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Suzanne

Great location

Leisure Partner

10/10

Exceptional

26 Mar 2025

Liz

The desk clerk was very friendly !

4/10

Poor

05 Mar 2025

Tan

The breakfast was good. Staff was friendly. But the facility seemed old. Bath tub faucet was broken. In such cold weather, the bed did not have a blanket and you have to ask for it. Around midnight some machine’s alarm went off in the next supply room, so noisy.

Business_and_leisure Self

4/10

Poor

16 Jan 2025

Imperia

The room I was placed in was dirty as it hadn't been vacuumed, dusty and the tub was filthy full of hair and other gross things. I asked to move and I was moved and then I found out upon checkout that I was up charged because they moved me to a bigger room. Still waiting for the manager to process my requested difference as it wasn't my fault I had to be moved. Good water pressure, hard bed, hard to regulate the temperature because it was either too hot or too cold by 1°. The 2nd room I was placed in hadn't been vacuumed either, and neither was my colleagues room, which was also dirty. They only have one housekeeper from what I was told, and they didn't show up yesterday so I couldn't get a box of Kleenex for my entire stay. Front desk did not have access. The guy at the desk was polite.

Business

8/10

Excellent

02 Jan 2025

Kevin

It was a normal stay. This is where we stay every time we go to Flora to visit family.

Friends_and_family Family

6/10

Pleasant

04 Dec 2024

Verified traveler

Staff were responsive and allowed a late checkout which was much appreciated. It was overall quiet in the room and hallways. However, room had an odor and did not appear thoroughly cleaned aside from the beds. Bathtub had large spackle or paint stains on bottom. We bought disinfectant wipes to clean commonly touched areas.

Partner

8/10

Excellent

30 Nov 2024

thomas

had to change rooms due to the refrigerator not working in first room...but due to the immediate staff on duty room change was helped.. morning breakfast was very good and staff was top notch.

Leisure Family

2/10

Poor

23 Nov 2024

Nicholas

Tried to stay here, both rooms dirty so we left and went to evansville

10/10

Exceptional

12 Nov 2024

Patricia

Good

Leisure Family_with_children

6/10

Pleasant

13 Oct 2024

gary

The restroom toilet was loose from the floor and too close to the door.

Leisure Self

6/10

Pleasant

13 Oct 2024

Angela

Staff was very helpful and friendly. Sink didn’t drain and shower dripped constantly.

Leisure Family

8/10

Excellent

29 Sep 2024

Verified traveler

All of the staff were incredibly friendly and accomodating. Our room however was pretty dirty. The mirror had toothpaste splatter over it, we had to clean the table to use it, the carpet needed a good vacuum.

Friends_and_family Friends

2/10

Poor

26 Aug 2024

charles

This was the worst western- not worthy to called best western. Ac was LOUD. Bathroom light/vent was LOUD. Bedbugs suspected and HORRIBLE filthy mattress. NEVER NEVER NEVER AGAIN.

Leisure Family

6/10

Pleasant

12 Aug 2024

Hugh1

Room was not properly prepared on arrival. Pillows all on a chair, missing items like coffee and toiletry, towels. Next day when we left we put the -make up room - sign on the door handle. It was still there when we returned that evening and the card didn't work, so we had to get another on to get in our untouched room and go get towels. All this was a totally different experience for me with the impeccably clean Best Western I am used too. I love coffee and, even the coffee was bad and, also the Breakfast was terrible.

Leisure Family

10/10

Exceptional

07 Aug 2024

VERONICA

It was such a nice hotel.

Leisure Family

8/10

Excellent

24 Jul 2024

Terry

Older property that needs a little work
Could be cleaner

Leisure Family

10/10

Exceptional

19 Jul 2024

Valerie

Easy check in and check out

4/10

Poor

18 Jul 2024

Linda

The bathroom had bugs in it when we entered the room and had to call front desk to clean them up. There was no place to charge our cell phones. The cable was horrible, not many choices in channels. The bathroom was a disaster the toilet was broke, the faucet in the tub was coming apart. Was worried about taking a shower in it. Was not something that we wanted to stay in after 8 hours in a car to get there! The only decent thing I can say about the place, the guy that checked us in was so nice and helpful. Too bad rest of staff can't be the same. Housekeeping didn't believe in dusting or a lot of cleaning.

Business_and_leisure Partner

10/10

Exceptional

16 Jul 2024

Nichole

Staff was great, very clean. Beds we're comfy. No pool but overall we were satisfied

10/10

Exceptional

14 Jul 2024

Roger

Haley at the front desk was extremely helpful as 2as the Sunday morning lady on staff. Sorry I didn’t get her name

Leisure Partner

8/10

Excellent

16 Jun 2024

lori

Brief stay. Breakfast was good. Price was very reasonable. Located near gas stations and Walmart. Pet friendly. No pool

Friends_and_family Friends

10/10

Exceptional

12 Jun 2024

NELSON

A Stop on our way to. Toledo.

We were on a summer vacation trip. But doing some entertainment on the way. Or destination from
Houston l, Tx to Flora, IIL took 15 hours. But the first entertainment for us was the next day going to Toledo to see the Toledo Mudhens. Then headed to Detroit to see the Tigers play tomorrow. Then head east from there

Friends_and_family Family

6/10

Pleasant

19 May 2024

Kayla

Weekend Stay.

The beds were a little too firm and the pillows too soft so it was difficult to find a comfortable position to sleep. Toilet in the bathroom was older and very small. Air conditioning was nice and cold. The breakfast was fresh and hot and had a good variety.

Business

10/10

Exceptional

17 May 2024

Rene

Very clean

10/10

Exceptional

16 May 2024

Terry

Great hotel in a small community

4/10

Poor

10 May 2024

John

Room wasn’t ready when I went to check in with my kids and had a gambling room instead of something family friendly.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2024

SARAH

Eclipse 2024

The hotel was sold out for the eclipse. The staff was great, The room was comfortable. We were both able to work in the morning while waiting for the eclipse.

Partner

10/10

Exceptional

06 Apr 2024

Amy

Nice hotel

Very cleab, nicely updated hotel. Nice private gaming area and snack area.

Partner

4/10

Poor

14 Mar 2024

Verified traveler

Our room was worn and dated but clean enough.
The hallways and stairwells were filthy.

Family

10/10

Exceptional

30 Dec 2023

Verified traveler

Our stay was good. Stayed here numerous times now when we come to visit family.

Friends_and_family Family

8/10

Excellent

28 Nov 2023

C Greg

nice

4/10

Poor

19 Nov 2023

WILLIAM

TERRIBLE STAY. STAYED 3 DAYS. THEY NEVER CLEANED THE ROOM , NEVER GAVE FRESH CUPS , NO CLEAN SHEETS , NOTHING FOR 3 DAYS !!

Leisure Family

8/10

Excellent

28 Oct 2023

Jeff

Rooms were clean. It was quiet. The complimentary breakfast was very limited.

Leisure Partner

2/10

Poor

28 Oct 2023

Cliffie

Best western, Flora, Illinois

Bussiness trip, I had 2 rooms, 1 for people who works for us, there room had smoke alarm coveted with wal mart plastic bag, old soap, dirty wash cloth, and towel in there bathroom. People outside motel smoking , made us feel uneasy, several people coming in to go to the motels gaming room as i was trying to check in

Business

8/10

Excellent

19 Oct 2023

Verified traveler

Pleasant stay

Front desk staff was friendly.

Business

8/10

Excellent

16 Oct 2023

Carlos

It is not to clean. Property needs some renovations.

Leisure Partner

6/10

Pleasant

09 Oct 2023

Brittney

The staff was very pleasant and the free breakfast was nice and had a decent selection to choose from. The room was spacious but the beds were not super comfortable. My only real complaint was the condition of the bathrooms. Our shower was basically a single stream of water and the fixtures looked like they were barely hanging onto the wall. The bathrooms could definitely use some work. Otherwise, we enjoyed our stay.

Leisure Family

4/10

Poor

08 Oct 2023

Mark

We will leave the shower head that could not be switched to tub spout and the TV that was not programmed with the remote out of this review, let's talk about the noisy pipes that banged and clanged during our 2 night stay.
The desk was told about it the first morning and I was told that management would have to take care it. The desk was told about it again this morning during checkout and we were asked why we didn't say anything about it the first morning. I explained that we had. Then we were asked if we were offered a room switch. We were not. I thought there just might an offer to discount our stay. We were not. But we did get a \"sorry about that\".
We were not the only ones that complained.

Leisure

10/10

Exceptional

20 Sep 2023

Jim

Awesome

Leisure Family

10/10

Exceptional

17 Sep 2023

Kevin

Good trip.

Accommodations were very good. Breakfast deficiencies experienced during the last stay were all rectified. Very nice stay.

Friends_and_family Family

2/10

Poor

14 Aug 2023

Elizabeth

Hotel was dirty. A lot of things broke and were not fixed. Carpet was was dirty. Owner didn’t care. Supplies ran short.

Friends_and_family Family

4/10

Poor

05 Aug 2023

Juliet

This property had a 8.7 favorable rating so we booked it. We usually find review ratings reliable. This was not the case. When looking over our room, we found multiple stains and leftover crud of some unknown food item on the couch. The chairs were stained as well. The coffee pot was nasty. The bed sheets appeared that they hadnt been washed. The only positive was the young lady checking us in. The free coffee was watered down. We skipped breakfast figuring the kitchen might have resembled our room. The owners must not care about the customers.

Leisure Partner

10/10

Exceptional

03 Jul 2023

Garin

Friendly staff. Comfortable room with great temperature control.

Leisure Partner

8/10

Excellent

28 Jun 2023

Verified traveler

Decent little hotel

The hotel is older, but the beds were very comfortable, and the room was clean. The air conditioner made a horrible sound, until my husband examined (and ultimately cleaned) the air filter. Breakfast was good.

Friends_and_family Family

4/10

Poor

26 Jun 2023

Leslie

Friendly and helpful service by employees. The fly bugs were awful and other guests also complained.

The toilet is too close to the wall. Toilet paper hanger was broken. One of the rooms had a terrible shower. Maintenance needs to be looked at and corrected. Carpet should be cleaner. You have to personally request clean towels. Met owner and doesn’t seem to care.

Leisure Family

8/10

Excellent

18 Jun 2023

Keith

Little goof, first day someone didn't finish the room. No towels and no shower curtain. Other than that was pleased.

Business_and_leisure Self

10/10

Exceptional

15 Jun 2023

Penelope

I had called ahead to let them know I would have a late check in and everything went smoothly when I arrived. Had a uneventful stay and was well pleased with the room

Leisure Pet

6/10

Pleasant

24 May 2023

Jeffrey

Not impressed

I'm not sure why this hotel gets such great reviews. It is average at best, and overpriced for what it is and the area. Flora is a typical mid west town with little to do. This was a one night stop and we should have chosen a different area to stay. There is nothing outstanding about this hotel or the staff. It wasn't worth the price. Will not stay here again.

Partner

8/10

Excellent

19 May 2023

Frederick

Nice place

Leisure Friends

10/10

Exceptional

14 May 2023

Steve

My stay at best western was comfortable and quiet the rooms were clean the staff was very friendly and the breakfast each morning was very good they did a good job.

Leisure Partner

6/10

Pleasant

02 Jan 2023

Stacy

The pullout sofa was dirty, the ceiling tiles were cut out, the hotel stank, the mattresses were hard.

Leisure Family

8/10

Excellent

12 Dec 2022

andrew

brief stay

Defiantly on the small side, Check in was pleasant and quick, they serve hot breakfast and have a gaming room, very spacious clean, we had a refrig and microwave and sink. Nice walk in shower, will come back if in the area of Flora.

Friends_and_family Family

8/10

Excellent

17 Nov 2022

Lynda

Nice room but breakfast started at 8 am and I needed to leave before that time.

Leisure Self

6/10

Pleasant

20 Oct 2022

Teresa

New owners, very thin sheets and blankets