BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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Surestay By Best Western Ottawa
Ottawa - KS · United States
212 E 23rd StreetView location
7.6/10Very good652 Reviews
Cleanliness7.8/10 7.8
Service8.4/10 8.4
Comfort7.8/10 7.8
Condition7.2/10 7.2
Location8.8/10 8.8
Neighborhood8.2/10 8.2
Value8.0/10 8.0
Amenities7.2/10 7.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Surestay By Best Western Ottawa
The SureStay Hotel in Ottawa welcomes visitors year-round, conveniently located near the Interstate for easy regional access and just minutes from AdventHealth Ottawa Hospital.
Our hotel is a popular choice for both business and leisure travelers, offering spacious rooms and a complimentary continental breakfast featuring hot waffles, pastries, fresh fruit, and 100% Arabica coffee.
Unwind in our indoor pool after a day exploring local attractions like the historic downtown area and the National Guard Armory, or visiting Ottawa University, a short drive away.
Our convenient location near the Interstate also simplifies business travel, serving employees of companies like Walmart Distribution Center and American Eagle Outfitters. Our friendly staff is happy to provide recommendations for local dining and shopping.
Show less
With a stay at SureStay Hotel by Best Western Ottawa in Ottawa, you'll be within a 5-minute drive of Prairie Spirit Trail State Park and Ottawa University. This hotel is 29.3 mi (47.2 km) from University of Kansas and 3 mi (4.8 km) from Old Depot Museum.
Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Conveniences include safes and microwaves, as well as phones with free local calls. Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
2:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No elevators
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 36
Pet max weight (per pet) in lb is 80
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Important information
-
You need to know
- Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
-
Minimal age
21
-
Optional fees
- Pet fee: USD 25.00 per pet, per day
- Service animals are exempt from fees
- Early check-in fee: USD 25.00 (subject to availability)
- Late check-out fee: USD 25.00 (subject to availability)
- Crib (infant bed) fee: USD 5.0 per night
- Rollaway bed fee: USD 12.0 per night
- Administrative fee: USD 1.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Prairie Spirit Trail State Park
1.1 km / 0.7 mi
Ottawa University
3.3 km / 2.1 mi
Old Depot Museum
4.8 km / 3 mi
Forest Park
5 km / 3.1 mi
Hillsdale Recreation Area
31.4 km / 19.5 mi
Anderson County Museum
34.3 km / 21.3 mi
Lake Garnett Park
35 km / 21.8 mi
Hillsdale State Park
35.1 km / 21.8 mi
Anderson County Courthouse
35.1 km / 21.8 mi
Baldwin City Hall
36.4 km / 22.6 mi
Roy and Eleanor Wall Woods
36.6 km / 22.7 mi
Gerth Cabin
36.6 km / 22.7 mi
Grove Park
36.6 km / 22.8 mi
Baker University
36.7 km / 22.8 mi
John Brown Memorial Park
37.1 km / 23.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 52
- Number of floors (main building): 2
- Suites: 16
- hotel
- American Express
- MasterCard
- Visa
- Sofa bed
- Small pets allowed (under 5 kg)Extra charge
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
Show 22 more facilities & services
- Check-in hour
- Check-out hour
- Wi-fi
- Room serviceExtra charge
- Laundry serviceExtra charge
- 24-hour securityExtra charge
- Smoke detector
- Hotel safeExtra charge
- Lift access
- Shop
- Newspapers
- Towels and bed linenExtra charge
- Restaurant
- PhotocopierExtra charge
- Business centreExtra charge
- Indoor freshwater pool
- Indoor heated pool: 1
- TV lounge
- Game roomExtra charge
- Hot tubExtra charge
- Breakfast
- Non-smoking establishmentExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 26 m²DBL.2Q-1
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Alarm clock
- Wake-up service
- Wi-fi
- Ironing set
- Microwave
- Internet access
- Direct dial telephone
Show all 10 amenities
- Hairdryer
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE TWO QUEEN BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-1
Room amenities
- Desk
- Alarm clock
- Wake-up service
- Wi-fi
- Ironing set
- Microwave
- Internet access
- Direct dial telephone
- Hairdryer
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 26 m²DBL.KG-2
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Direct dial telephone
- Internet access
- Microwave
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
Show all 10 amenities
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE KING SIZE BED
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Room amenities
- Hairdryer
- Direct dial telephone
- Internet access
- Microwave
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • AccessibleROO.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CAPACITY 4DOUBLE • CAPACITY 4 • 1 Bedroom • 26 m²DBL.C4-1
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room amenities
- Alarm clock
- Wake-up service
- Wi-fi
- Ironing set
- Microwave
- Internet access
- Direct dial telephone
- Hairdryer
Show all 10 amenities
- Cable TV
- Desk
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE CAPACITY 4
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Queen-size bed 150-154 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- CAPACITY 4
Adult and child limits apply within the room's total guest limit.
Room code: DBL.C4-1
Room amenities
- Alarm clock
- Wake-up service
- Wi-fi
- Ironing set
- Microwave
- Internet access
- Direct dial telephone
- Hairdryer
- Cable TV
- Desk
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 26 m²DBL.H6-1
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Microwave
- Internet access
- Direct dial telephone
- Hairdryer
- Ironing set
- Wheelchair-accessible
- Wi-fi
- Wake-up service
Show all 11 amenities
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE Accessible
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-1
Room amenities
- Microwave
- Internet access
- Direct dial telephone
- Hairdryer
- Ironing set
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 26 m²DBL.KG-1
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Direct dial telephone
- Internet access
- Microwave
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
Show all 10 amenities
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Room amenities
- Hairdryer
- Direct dial telephone
- Internet access
- Microwave
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
QUADRUPLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 26 m²DBL.H6-2
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Microwave
- Hairdryer
- Direct dial telephone
- Internet access
- Ironing set
- Wheelchair-accessible
- Wi-fi
- Wake-up service
Show all 11 amenities
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE Accessible
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2
Room amenities
- Microwave
- Hairdryer
- Direct dial telephone
- Internet access
- Ironing set
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 26 m²DBL.H6-3
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Direct dial telephone
- Internet access
- Microwave
- Ironing set
- Wheelchair-accessible
- Wi-fi
- Wake-up service
Show all 11 amenities
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE Accessible
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-3
Room amenities
- Hairdryer
- Direct dial telephone
- Internet access
- Microwave
- Ironing set
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySurestay By Best Western Ottawa
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Guest reviews
What other guests saying about Surestay By Best Western Ottawa
100
reviews shown
Richard
Helpful friendly staff. I would stay there again.
Chelsea
For the location and the town size this hotel is ok. Nothing fancy but not a total dump. For sure not one that I would pick for a longer stay but for one night it was ok.
Mahya
Absolutely terrible experience. The room was dirty and had bugs. The staff refused to take responsibility, ignored our concerns, and wouldn’t even consider a refund when we wanted to leave because of the hotel’s condition. Customer service was awful. Do yourself a favor and stay somewhere else.it was so so dirty.
Tom
Nothing
Lucille
A/C was super cool. Continental breakfast was quick and easy and staff is friendly.
John
Nice clean room, but ice machine is out of service. I would stay again.
Richard
Great value and very clean
Catherine
Staff was delightful. Rooms clean and quiet.
Ray
The staff was very friendly and helpful. The room was clean. Only thing that was a inconvenient\" was getting ice, the motel Clerk had to get it for you,
Sarah
The lady at front desk was rude, pool was green and broke
Robena
The door locked to our room was off. We had to learn a trick just for it to open. Exterior of the hotel looks like ghetto. Interior was fine. As soon as we got inside the room we never left and make sure everything is locked.
Staff is friendly
Breakfast is your minimal American breakfast.
Clean room at least
Air conditioning was working at least.
Staff is friendly
Breakfast is your minimal American breakfast.
Clean room at least
Air conditioning was working at least.
Maxwell
Room had ancient carpet that reeked horribly of mold and who knows what else. It was also covered in nasty stains. No idea how this place has good reviews the pool has apparently been closed for years as well.
Debbie
It was a nice room. The pool was not available.
Breakfast was good...very good tasting coffee.
Breakfast was good...very good tasting coffee.
Bennie
The staff was super nice what sad the pool was not open. the breakfast was ok I wont call it full breakfast. The room was ok
Adam
At 2:30 am on June 1st I was awaken by a board above the bed falling off the wall and onto the left side of my head. I reported it to the staff. Went to the ER to make sure I was OK to drive home. They checked me for a concussion and vitals.
I again talked with the night manager who said I should receive some compensation for what happened. They have all my information and I have not heard a word from anyone!
I again talked with the night manager who said I should receive some compensation for what happened. They have all my information and I have not heard a word from anyone!
john
Good deal
dale
7 out of 10 room kind of musty would've been nice to have had the air on sooner but doable
Jacob
Clean and affordable
Carl
Motel was dated but maintained pretty good. Water pressure was great seems this is an issue at motels and hotels. Breakfast was lacking but at the rate what more can one expect. Bed was good.
Jose
El personal amable. Pero el cuarto no estaba muy limpio hay muchas telarañas en cada rincón y la taza del baño no habia sido limpiada. Y desde el pasillo huele mucho a cigarro.
Lucille
Good accommodations for the night. AC was cool!
Bonnie
Being one of the cheeper hotels in the area it was ok, staff was helpful rooms were moderately clean
Leonard
Nice place and nice people
Always a good place to stay
Always a good place to stay
Mike
Staff was friendly and overall it was a decent room. Breakfast was pretty light and it was a long walk from our room. Otherwise a good place to stay for the money.
Shirley
Staff very helpful. Room was good. Could use another trash can in room. Only 1 in bathroom.
Victoria
The room did not feel clean and there were things broken and cracked. A hole in the flooring and the bathroom sink had a part falling off.
Amie
the property was old and a little run down and cleanliness was not 100%. The staff made up for the deficits. Warm, friendly and helpful
Ryan
breakfast area was not up to par. bathrooms were VERY small
Trinka
The property is OK it’s not great, but it was clean. Mediocre breakfast only like oatmeal and yogurt and cereal and toast. Nothing hot. The room had a few few small issues but otherwise it was an OK stay
Jodie
There were ants in the first room, the staff was nice but provided no real solution besides a new room. The second room had mold in the bathroom doorway and you had to put up the toilet seat just to open the door (room 222). Not to mention half of the doors were open to the actual rooms, which my friend (with a different reservation) had to deal with. The window in her room was cracked as well. It’s also not well lit on the side with the gas station, it’s creepy over there at night. Don’t recommend staying here, especially as a solo traveler, and especially as a woman. There was also a small device attached to the TV that looked like a camera. I looked and the cable was not attached to the TV at all through the cable but was, like, glued to the front of it, top center. There was hair stuck to the towels that were unused and a bug jumped from the drain when I turned it on. Not to mention the weird red and black stains on the bathroom wall next to the door. My friend also had mold on her shower curtain. In conclusion, this place was unsanitary, unsafe, unkempt, and overall a weird experience.
Kevin
Why was the pool not operational? Should ask about that prior to booking.
William
The bathroom door could barely go past the toilet , the shower head was packed with calcium and rust , made hard for a good shower !! Minimal Tv channels to choose from ..
Kevin
The one room had the door lock to break and could not get in. This was for the dates April 8th-13th. The pool was also not functional.
Mary
Everything was ok but I dont understand why a handicap room was booked for someone who was not handicapped. I requested a handicap room as both of us was handicapped
Staff was great though, it needed other items in the room besides what was offered
Staff was great though, it needed other items in the room besides what was offered
Mike
Room had dead bugs under a/c
Telephone didn’t work
Coffee maker didn’t work
Half size pillows
Beds moved when we did
Pool NOT useable
Highly disappointed
Telephone didn’t work
Coffee maker didn’t work
Half size pillows
Beds moved when we did
Pool NOT useable
Highly disappointed
Chelsea
The staff are amazing here really wish the pool was open but other than that..
Laura
Old motel, run down, but great for the price
Jamie
Kinda dirty
James
Friendly staff. Clean room and good breakfast.
Mary
Quiet, good service. Nice room/bed.
Sharon
Noisy refrigerator in roon. Got very little sleep!
Rick
My stay was perfect. Loved the comfortable bed. Staff was super friendly.
Christopher
One of the best places we've stayed. Breakfast was good, service was friendly. I definitely recommend this location.
Henry
Very Nice
Michael
Clean room and friendly staff
Darla
Friendly staff, clean facilities.
Aimee
The bed frame was broken there was cockroach coming out had to.put my service dog food up loud next door. Will not go back
Luke
Do not stay here they have a cockroach infestation
Sharon M
Nice spacious rooms
Vernon
Yes
Paul
;Room was dirty. Outside door. Could see light under the door and hole beside it. Bed not made good. Dead crikets in the corner. For $163.00 it was not worth it.
Brittany
Room was very clean, love the waffle maker
wiliam
Review
Pool was not available and had standing water. Bathroom floor needed cleaning. Shower curtain road was barely hanging on. A little more attention to room detail is needed. Ok place to stay overnight.
John
For Best Western properties - Ottawa falls short.
TV - 1 channel only via remote. Manually changing chanels via cable box. Upon check-out, receptionist explained others having same problem........
Breakfast ? Should have been described as breakfast snack. Waffle, toast, yogurt or protein bars were only options. Very, very disappointing. <--simply due to this, next year I will stay elsewhere.
Bed ? Mattress with Link Spring/Helical Spring design is unacceptable - way outdated. Squeaky and much more comfortable designs are available today.
Breakfast ? Should have been described as breakfast snack. Waffle, toast, yogurt or protein bars were only options. Very, very disappointing. <--simply due to this, next year I will stay elsewhere.
Bed ? Mattress with Link Spring/Helical Spring design is unacceptable - way outdated. Squeaky and much more comfortable designs are available today.
Lynnette
This property was decently kept. It is not luxurious, but appropriately priced. The walls were a tad thin. I am glad our neighbors were relatively quiet. But I bet they didn't like us. We were visiting our son and stayed in the room to chit chat. The pool was not operational, but we didn't intend on using the pool. There were some minor repairs that could have been made to the room (missing or borken outlet covers, the toilet wobbled) and I wish they provided a broom - as the floors are not carpeted and we tracked in some dirt. I would book again for the money saving opportunity.
Katrina
Staff are great. Check in and out was a breeze. And did i say staff were great! The room could have used a good cleaning, lots of dirt around the floorby baseboards and even spiderwebs there. We would choose here again tho. Bed was comfortable and did have a goodnights sleep.
James
Ehh
Pool was out of order, room was dirty
Crystal
The staff were very friendly and helpful! Unfortunately I found a large leggy bug in my room along with some dead ones and a few flies. The bed was semi-comfortable and the walls are thin. Ive stayed in better for cheaper. I wish I could say I will stay again, but I most likely won’t. But again, the staff was great!
Debra
The room was filthy. All of the linen did not appear to be cleaned from previous stays. They were stained and dingy. The refrigerator, soap dispenser and the floor were all filthy. There was a fly swatter in the room and dead bugs. There was water damage on the walls and ceiling causing cracks and holes in the plaster. There was a wire sticking out of the wall. The key card had to be reprogrammed 3 times to work properly. The pool was closed, which could have been told during the reservation, it had a small amount of water in it that was green and the area was being used as storage. There were dead bugs in the pool room windows and looked filthy. The area was sketchy as well.
Katherine
Staff was very friendly and helpful at check in. She had to move us because the first room smelled strongly of smoke.
Breakfast was limited.
It is very convenient to the freeway and fast food restaurants.
Breakfast was limited.
It is very convenient to the freeway and fast food restaurants.
Michael
Not very clean. Bathroom extremely small.
Samantha
Lacking on items- pool was out of order and I wish we had notice of that.
Debbie
Everything was fine
Michael
I was visiting family. My room was just fine. Had everything I needed.
Deanna
It's ok.
Amanda
Bed needs proper pillows and mattress was not great. Otherwise nice place.
Steve
Came in the facility and was greeted nicely. Must of had a trainee taking my information. It was very slow and hard to understand the person in charge. Went to our room and couldn’t get in so the office person came and helped. Directions were that the light would turn green after reading the chip on the card but always stayed red.
Debbie
Easy in and easy out! Great room for the price!
Janet
We slept well and the AC was amazing. There was mold
Greg
Nice area. Tub was filthy and sink area was also . Didn't use shower just slept and left.
Juelis
I like that it was close to the University. Walmart is Next door, and Restaurants are very close by. It was a very convenient Stay.
Verified traveler
I felt unsafe in the area. The room had a terrible odor, the 1st floor window was broken and the cloth curtain didn't cover the wundow.. There was a box filled with empty beer cans outside of one of the outside doors.
I cancelled my reservation once I looked at the room.
I cancelled my reservation once I looked at the room.
Jackie
The pool was not open or working (trip was in July) Bathroom light would routinely go off after being on for 45min. Air conditioner was not on when entering room (trip was during July). Had to wait for several minutes to check in.
Barbara
poor
We had trouble with the card entering the room every time, when we were ready to leave the card didn't work at all. Had to get 2 different people to help from the desk to get our door open. The room could of been swept better. I wouldn't stay here again, members of the family were in a different part of the hotel and it was better.
Gale
I'll never stay here again. Card key barely worked, ice machine was not working, swimming pool was shut down.
David
Friendly staff
Erick
They have a high cost of too much stay.
Charles
It was ok
Bonnie J
It was not anything like the pictures. The beds were comfortable. But all in all I was disappointed because I was expecting it to be like the pictures.
Ariel
Great property for the cost. The bathroom is small and the towels are rough but I slept great on a comfortable bed and everyone was very friendly.
James
Nice place to stay
Gaylene
Room was clean & comfortable. Staff were very friendly and reasonable price.
MArk
No hot water in shower… may need new shower faucet, refrigerator rattled all night. No sound barrier between rooms. Could hear guest in next room!
Misty
Everything was nice and clean but the coffee maker was missing the drawer to put the coffee bag in to brew it.
Tracey
I’m pretty sure the sheets weren’t clean. Bed looked slept in
Tamarie
Alot of snow in the parking area which made it slippery.
terry
Snow not removed for handicap access
Verified traveler
Nice stay
The bed is super comfy. Run was clean. Bathroom super small, but really all you need.
Jill
We had a room that the refrigerator didnt work and we didn’t realize it until the next morning. Also, shower didn’t work. The water wouldn’t go up to the shower head.
Jt
Clean room, friendly staff
Ella
The mattress was too firm
Scott
The staff was very nice
Melissa
The lock on the door didn’t work. We had to have the front desk person finally come back and let us in The room was old and run down. We got charged twice. Once with hotels.com and once on site
Verified traveler
Disgusting
The hotel outside view was the best of the whole stay. We literally walked into an unclean disaster of a room/hotel and immediately we checked out but still had to pay. Unless your use to dirty, felt and possibly bugs stay clear of this HOEtel
Kelli
Nice and clean, womderful front desk staff
marcelo
it was in proximity to the college.
the door key cards would sometimes fail and the door was hard to open
the door key cards would sometimes fail and the door was hard to open
Dennis
Room never cleaned during the 3 nights we were there. Card keys on door rarely worked. Walls thin so listened to snoring next door. Shower dripped 24 hrs and fridge made constant noises. Would not stay there again
Pamela
This is one of the best properties I've at which I've stayed. Clean, organized, wonderful continental breakfast (fresh, organized, great selection). But of particular note were the two fine young gentleman who handled my check-in. Kind, considerate, organized and concerned about my stay. Give those young men a promotion & a raise! They made me feel safe and well-cared for.
Cynthia
I especially appreciated the breakfast options of English Breakfast tea (teabags and hot water available all days of my stay), yogurt and fresh fruit (oranges and bananas during my stay).
Daniel
Shower was horrible.
Location & surroundings
Surestay By Best Western Ottawa
212 E 23rd Street, Ottawa, United States
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Surestay By Best Western Ottawa
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