Name: Best Western Central City
Address: 627 S 2nd Street, Central City, 42330, US

10/10

Exceptional

21 Jun 2026

mark

Very helpful staff and property is well cared for, pool was closed

Family

10/10

Exceptional

08 Jun 2026

Debra

Very happy with the hotel. It was very clean and comfortable. The manager just happened to be working at the desk. She was absolutely amazing!!!

Partner

10/10

Exceptional

31 May 2026

Karen

Staff was very helpful and friendly! Breakfast was great! Would definitely stay again

6/10

Pleasant

31 May 2026

Lauren

The room was clean and quiet. The staff were kind and helpful. Breakfast was typical of an included hotel breakfast with a few less options. The king bed was very uncomfortable and I didn’t sleep well. It’s very firm and sub par to most hotels with similar ratings. They need to be upgraded.

Partner

10/10

Exceptional

30 May 2026

Kathy

We had a very clean room. The continental breakfast was amazing! Enjoyed our stay!

Friends

10/10

Exceptional

30 May 2026

Amanda

Room was very clean, did not see any bugs, breakfast was yummy.

Partner

10/10

Exceptional

26 May 2026

Steve

The staff goes out of their way to make your stay enjoyable. Joyce goes out of her way to make sure you are comfortable. Although all the room attendants are friendly and helpful, my attendant Kristi on this stay is outstanding.

Self

10/10

Exceptional

26 May 2026

Steve

I stay here often when visiting family. The staff is amazing, very friendly, accommodating and will help with questions, concerns and nice. The Breakfast is also a very good amenity.

Self

8/10

Excellent

19 May 2026

Ricardo

No breakfast variety.

Self

6/10

Pleasant

19 May 2026

Karen

This was an “okay” experience. Our rooms were reasonably clean. The area seemed safe. The breakfast was adequate, but nothing especially good. I spoke to somebody by at the property three times prior to our arrival to insure that we’d be able to have connecting rooms, as we were traveling with an elderly relative who is at risk of falling. Each time, I was assured that we had connecting rooms. When we checked in, we were assigned rooms across the hall from one another. The person at the desk was polite, but unable to help in any way. Interestingly, both of the rooms we were assigned to had connecting rooms, which were already occupied by guests who did not need connecting rooms. Overall, it was a frustrating experience that had no resolution. I would not stay there again.

Family

6/10

Pleasant

29 Apr 2026

Harry N.

Nice staff, the breakfast was not good at all, even for free, there is no water in the pool, so it is permanently out of order. The first room they gave us on the bottom floor smelled like mildew, so we requested a second floor room which was better, but still had a odor to it. The toilet was on an angle that felt like you were going to fall off the side of it, so that was interesting, it's just your typical Indian owned hotel.

Partner

10/10

Exceptional

29 Mar 2026

Lance

Nice location and breakfast was good

Family

10/10

Exceptional

27 Mar 2026

Heather

No complaints everything was as advertised

Partner

8/10

Excellent

15 Mar 2026

Martha

Parking was easy pool out of commission. Front desk person very nice and helpful.

Partner

10/10

Exceptional

14 Mar 2026

Mike

Yes

Partner

8/10

Excellent

04 Jan 2026

Tammy

Everything went smooth. It always does best hotel in central city. I will never stay anywhere else. They care about you here and want your stay to be a good as possible. They always have to give us extra pillows because of the tiny pillows but they always step up. Whatever we need they are always so courteous. Best hotel award BW

Business Partner

8/10

Excellent

01 Jan 2026

Christopher

Good stay

Friends

10/10

Exceptional

22 Dec 2025

Cheryl

Breakfast had variety including eggs bacon and yogurt. Staff was friendly. Room was nice though the bed seemed hard to me. Convenient location near gas and highway.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Jacob

No complaints. Good location, a bit of road noise but that's to be expected. Everything was clean

Self

10/10

Exceptional

02 Dec 2025

Gina

Staff was very nice. Room was clean.

10/10

Exceptional

28 Nov 2025

Tammy

Staff was amazing. Rooms clean. Good breakfast. I made the mistake of asking for a room on huddle house side which got me close to the door on the first floor. Never again I heard that door Everytime it closed. Pillows were very small had to ask for more. Other than that this BW is amazing.

Leisure Partner

8/10

Excellent

19 Nov 2025

Sue

Check in was smooth, staff was pleasant, breakfast was good, and the room was clean.

Leisure Family

8/10

Excellent

25 Oct 2025

Loretta

Most of the staff was very friendly. It was a little weird one staff member’s family hung out at the hotel every day.

Leisure

10/10

Exceptional

18 Oct 2025

Patricia

Staff was helpful and friendly. Room was clean. Close to highway for easy access.

Leisure Family

10/10

Exceptional

06 Oct 2025

Allen

Nice hotel. Plenty of parking.

Business

8/10

Excellent

08 Sep 2025

RCS

Yes

10/10

Exceptional

18 Aug 2025

Abigail

Good

6/10

Pleasant

06 Jul 2025

Verified traveler

Clean but very noisy

The walls felt paper thin. We could hear everything waking us up repeatedly throughout the night and early morning. Iy wasn’t noisy neighbors, they weren’t yelling, they were talking at a normal level but we could hear everything. Constantly. The pool was listed but is closed indefinitely which would have been good to know. Constantly hearing water flowing and bang and creak in the walls.

Friends_and_family Family

4/10

Poor

19 Jun 2025

Olivia

The pool was unavailable, but was not listed on the booking. Jacuzzi tub in my room, which I paid extra for, did not work. There was black hair all over the bed, when we pulled the covers back. Whole establishment smelled of mildew.

Partner

10/10

Exceptional

28 Apr 2025

Terrence

Clean, friendly staff, wonderful breakfast, only downside to hotel was small tv in the room

Leisure

6/10

Pleasant

10 Apr 2025

john

I stayed here before and

10/10

Exceptional

17 Mar 2025

Vicki

Staff make stay enjoyable.

Business Self

2/10

Poor

10 Mar 2025

Charles

Pretty sure I got bed bugs. I came home and now I have a rash.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Jeanne

It was fast and easy check in. Staff was very friendly. Great breakfast.

Leisure Family

2/10

Poor

30 Jul 2024

Verified traveler

Being renovated

Hotel is being renovated. May be nice when finished, but we would not recommend it now. Elevator was out of service. Room felt damp and musty. Our mattress pad had blood on it. We asked for a clean one and changed it ourselves. Not all items available at breakfast even though we were there in plenty of time. Desk personnel were not dressed nor acted professionally. ..

Friends_and_family Family

6/10

Pleasant

21 Jul 2024

Angella

Beds were soft, room appeared clean, building/facility could use upgrading. Staff not available at times

Leisure Family

6/10

Pleasant

08 Jun 2024

Seth

As we walked in to check in, the front desk lady was rude and had no people skills whatsoever. She was trying to go on break and we were needing to get our room. With a frown and a tone not warranted, she said, \"I swear, every time I try to go on break, somebody walks in!\" And, there were all of 3 cars in the parking lot. Look, I'm sorry that you have a job to do and are overwhelmed by the amount of people staying at your hotel, but it's called a J.O.B. that you are paid to do. It was really kind of comicle to my wife and me because it took all of 5 minutes to check in. Now to the room...A/C got cold, water was hot and rooms were clean which was great! But, round seated toilets need to be replaced by elongated toilets for sanitary reasons, the beds are hard and I guess that's great if you like that, but we don't. Last, but not least, I totally wish I could post the sign from the morning breakfast that was on the wall because...WOW! Never have I seen a hotel that offers free breakfast, complain about what you eat and what you're limited to and maybe it's been abused at one time or another, but the sign was just petty. Oh, and the indoor pool was shut and out of order, but looked just fine. Anyhow, it was just a one night stay and probably wouldn't stay here again unless it was an emergency. Management or Best Western needs to look into these issues.

Business_and_leisure

8/10

Excellent

02 Jun 2024

Theresa

Friendly staff

10/10

Exceptional

28 May 2024

RCS

Very nice

Business_and_leisure Family

10/10

Exceptional

28 May 2024

Amanda

Courteous staff. Excellent room.

Leisure Family

10/10

Exceptional

19 May 2024

Chris

Comfortable beds. We slept very well. The room was clean when we arrived.

Leisure Partner

10/10

Exceptional

06 May 2024

Barbara

A group of 4 stayed here for a concert nearby, everyone enjoyed their stay. No complaints

10/10

Exceptional

01 May 2024

Shawn

Clean, updated facility. Fastest & easiest check in & out ever. Karen had our room super clean & fresh. I believe our hostess at breakfast was Shirley. She was so sweet & friendly. She took good care of us.

Leisure Family

8/10

Excellent

21 Oct 2023

Paul

Convenient…Close to WK Pkwy, great Mex restaurant nearby, good breakfast. They’re overpriced probably due to hardly any brand hotels along this stretch of highway.

Leisure Family

8/10

Excellent

25 Jul 2023

Pamela

Manager / Front Desk personnel was very nice and helpful.

Leisure

6/10

Pleasant

06 Jul 2023

Kulvir

I liked that there was ample parking. The property was clean.

Leisure Partner

10/10

Exceptional

20 May 2023

Valerie

Pro: The clerk at check in was very friendly, & courteous. Room was clean. Breakfast was good
Con: There is a huge hole in parking lot in a very bad place. You are unable to pull up to door to check in as you can't \"circle thru\".
A small car could set down in thid hole

Leisure Family_with_children

6/10

Pleasant

15 May 2023

Justin

The staff was always outside either smoking or on their phones. I asked for the sheets to be changed and they just put the linens on the bed. We had to ask for more toilet paper because there wasn’t enough in our room. Overall it was just ok.

10/10

Exceptional

11 May 2023

Sarah

Easy to get to, next to dining options

Business Partner

8/10

Excellent

16 Mar 2023

Wesley

Overall it was a great stay, beds were stiff, the hotel itself was clean and quiet. My only critique would be it was the same breakfast for 3 days biscuits and gravy... The front desk crew was a bit confused on how to get me a receipt but overall it was a good stay

10/10

Exceptional

31 Jan 2023

Michael

Hotel is located next to 2 restaurants within a short walking distance. Parking is large enough for a 65ft rig.

8/10

Excellent

04 Jan 2023

Denise

Facility and room nice, condition disappointing

The people are friendly and kind. The hotel was not heavily booked during my stay and when I registered, I was told that the complimentary breakfast would be minimized. This was true and not ideal for me. The pool is closed and has a sign that says it has been closed for some time. The only ice machine is also broken and when I asked at the front desk about this, I was told to go over the restaurant across the parking lot because they sometimes give ice away when asked....??? WHAT? (I did not go begging for ice!)

Self

4/10

Poor

29 Dec 2022

DeAnna

false advertising

I reserved this hotel, although it was the most expensive, based strictly on the prominent advertising of the pool. There was a sign on the pool door, not at the desk at check in, saying the pool was closed. When I asked the desk person I was told it would be for several months before it would be open! When it is unavailable for \"several months\" they need to change their advertising or put a notice on their website. I asked for a rate adjustment and she said \"they don't do that\". Later that day my husband went to get ice and found out the only ice machine in the hotel was broke. Tried to buy a cold soda and the soda machine was broke. The tub in our room was badly cracked and impossible to even take a bath. I asked the second day for a room upgrade to a whirlpool room and was told she had to call her manager. Eventually our bill was adjusted by $30, but no upgrade. When I checked out I asked for a receipt. The receipt was very difficult to understand. There wasn't even a total on the receipt. When I checked my credit card I saw that I was charged for three nights instead of the two we actually stayed! I called the desk and the person who answered said she didn't understand the receipt either! She said she would look into it and call me back. I hope this was an honest mistake that will eventually be corrected. However, twenty-four hours later and I have not heard back. There are plenty of other places to stay with no pool for a lot less money, even after the $30 adjustment.

Friends_and_family Family

10/10

Exceptional

19 Dec 2022

Elinor

We had a very brief stay but very clean and friendly!!! Cindy checked us in and we had great service!!! Already recommended to other family members also visiting the area!! 10 outta 10!!! Thanks to all!!!

Friends_and_family Family

10/10

Exceptional

21 Nov 2022

Andrew

Cindy did a great job! Thanks for an easy check-in etc. Great job all around! beds are super comfy too!

Business Family

10/10

Exceptional

07 Nov 2022

Shane

very clean, very nice staff

Leisure Family

10/10

Exceptional

11 Oct 2022

Candace

Large room, very vlean. The employees were very friendly and helpful. Close to a very good restaurant.

Leisure Partner

6/10

Pleasant

18 Sep 2022

MELVIN

The mattress was horrible for the price of the room. It was equivalent to a motel 6 mattress. Also, the room has a mildewed smell.

Leisure Family

10/10

Exceptional

28 Aug 2022

Ginger

Smelk f clean and fresh when entering, first impressions are important. Overall it was a nice, friendly and good location

Leisure Partner

8/10

Excellent

28 Aug 2022

Mike

Na

Leisure Family

8/10

Excellent

27 Aug 2022

Dorothy

A decent property to spend the night.

Leisure Partner

8/10

Excellent

14 Aug 2022

Maggie

Manager was extremely friendly and welcoming

Leisure Partner

8/10

Excellent

13 Aug 2022

Ashley

Our room had a very strong musky smell to it and the bathtub had not been cleaned. The pool was shut down and not available for use.

Staff was polite and kind!

Leisure Partner

8/10

Excellent

13 Aug 2022

Chris

Clean but the employee smoke right at the front door you can't come in our out without smelling cigarette they need a designated area besides the front door to smoke or not at all

Leisure Partner

8/10

Excellent

10 Aug 2022

Penny

Very Nice

Layout of hotel was unique and nice with the breakfast area upstairs in the middle of hotel. The TV did not work, but we were too tired to care, other than that it was a nice stay.

Partner

10/10

Exceptional

30 Jul 2022

Lisa

Decent place.

Just passing through and stopped here for the night. Friendly staff, so-so breakfast and easy in and out location. I would stay here again.

Friends_and_family Family

10/10

Exceptional

21 Jul 2022

Leanne

It was so good

Friends_and_family Friends

10/10

Exceptional

16 Jun 2022

stephen

staff friendly and helpful

Leisure Self

10/10

Exceptional

11 Jun 2022

Jean

Good stop on our motorcycle trip

Leisure Friends

6/10

Pleasant

08 Jun 2022

Robert

This was an old facilitiy that seems to have been poorly kept. In fairness it seemed to a depressed town that focused on its connection with the Everly Brothers.

Leisure

10/10

Exceptional

06 Jun 2022

Clayton

Great place to spend the night

It was amazing. The staff was so tiredly, and boy did Tara do a good job with breakfast. There was plenty to eat and she was so friendly and accommodating. It made the trip for us. We would definitely stay there again.

Business

4/10

Poor

02 Jun 2022

Nicole

Upon entering it smelled like cigarettes. In a non smoking hotel I was surprised. I had hope that this was just a little blip. The room we were given had a damaged bathroom door and dirty bedding. We were moved to another room. Getting off the elevator it smelled very musky. It was so late we just needed sleep. The key fob to our second room did not work so I returned downstairs where we were given a third room. We did not unpack but fell in bed slept for a few hours and left. The hotel needs work.

Leisure Family

8/10

Excellent

04 May 2022

Daniel

Place was clean, the bed was comfortable and the hotel was quiet

Business_and_leisure Partner

10/10

Exceptional

06 Apr 2022

Pamela

Clean
Stocked well
Great customer service
Beds little worn
But really great place will stay again and btw, fantastic coffee and breakfast

Partner

10/10

Exceptional

29 Mar 2022

Kristine

The staff was polite , breakfast was great and the room was clean. Our only complaint was that the pool was closed. We were really looking forward to relaxing in the heated indoor pool during our stay. It was disappointing knowing that Best Western is such a large chain and couldn't pay a company to maintain the equipment or pool chemicals. We have a pool ourselves and my husband and I manage our chemicals ourselves.

10/10

Exceptional

30 Dec 2021

Suzanne

10 out of 10. Don’t hesitate to stay here. Room was clean, staff very helpful, very nice place to stay

Business Self

6/10

Pleasant

21 Dec 2021

STEPHEN

Was ok

Business Self

8/10

Excellent

21 Nov 2021

Kaylen

Great for the night!

Great! Beds are a little stiff though!

10/10

Exceptional

05 Nov 2021

Don

A few repairs on toilet seat and door safety lock need to be fixed.

Leisure Family

10/10

Exceptional

27 Oct 2021

Mary

Only stayed one night, leaving the next morning from airport. Hotel is close to airport, offers shuttle service to and from, and allowed us to leave our car in their parking lot until our return. Much cheaper than parking at the airport. Staff was wonderful!! Desk persons could not have been more friendly and helpful. Kudos for this excellent service.

Leisure Family

10/10

Exceptional

24 Oct 2021

Paul

Convenient to interstate and next to a really good Mexican restaurant.

Leisure Family

6/10

Pleasant

18 Oct 2021

Scott

no issues, clean room,

10/10

Exceptional

18 Oct 2021

Leah

Very nice, clean.

Leisure Family_with_children

10/10

Exceptional

16 Oct 2021

Timothy

Great staff at BW

We had a problem with our initial reservation but the wonderful lady at the desk took great care of us and it was awesome.

Friends_and_family Family

4/10

Poor

03 Oct 2021

Emmons Michael

Go elsewhere

Business_and_leisure Self

6/10

Pleasant

09 Sep 2021

Donna

It took 20 minutes to check in, then we spent another 10 minutes messing with the key to our room. I had to return to the service desk 3 times. I was late getting to my event i traveled for. Breakfast was upstairs which is not convenient for handicapped. Seemed the hotel was very understaffed and the desk clerks were working extra shifts, which creates the problems of incidents. Step up your game Best Western

8/10

Excellent

19 Aug 2021

Verified traveler

When I checked in, they were unsure about the payment process. I ended up double paying. I have a dispute on my credit card.

Leisure Family

8/10

Excellent

17 Aug 2021

Verified traveler

N/A

Leisure Self

10/10

Exceptional

01 Aug 2021

Verified traveler

We stay here every time we come to beaver dam

Leisure Friends

10/10

Exceptional

19 Jul 2021

Dawn

Nice and peaceful visit

Thank you to the staff for making our trip to Kentucky a nice and peaceful visit after a long 13 hours motorcycle ride.

Business

8/10

Excellent

18 Jul 2021

Tammy

Staff was so friendly and helpful! Great place to stay!

Friends_and_family Family

8/10

Excellent

10 Jul 2021

Verified traveler

Close to freeway

Leisure Family

10/10

Exceptional

29 Jun 2021

Verified traveler

Very convenient for our traveling and a nice room.

Leisure Family

10/10

Exceptional

28 Jun 2021

Verified traveler

it was all good

Leisure Family

6/10

Pleasant

24 Jun 2021

Verified traveler

N/A

Leisure

10/10

Exceptional

19 Jun 2021

Richard

Nice place

Very clean. room was sealed and certified sanitized. Good location. Lots around. But area was quiet. Great bed and shower

Business

8/10

Excellent

02 Jun 2021

Mary

Clean and well kept

The hotel was clean and well kept. The bed was comfortable. The young lady at the front desk was very nice and helpful. I would stay here again.

Partner

10/10

Exceptional

26 May 2021

Robert

Trouble free

As advertised, no complaints.

Friends_and_family Family

10/10

Exceptional

16 May 2021

Gary

Everything was good quiet stay ladies at front desk very nice& helpful .Will stay again in the future!

Friends_and_family Family

6/10

Pleasant

28 Apr 2021

Verified traveler

Would not stay again

Although there is clearly a sign on the door requiring face masks to be worn, Neither front desk clerk, when checking in or out, wore masks. There was not a shield either. We try to be super safe when traveling and this was upsetting. The bed was comfortable, but did not seem to be made well and the sheets did not stay on. Although it was easy on/off the interstate and there were food places nearby, we would not choose to stay here again.

Partner