Name: Holiday Inn Express Toledo West - Napoleon
Address: 1290 Independence Drive, Napoleon, 43545, US

10/10

Exceptional

16 Jul 2026

Stacy

The room was clean and the beds were comfortable. Overall, 4.5/5 for us.

Partner

10/10

Exceptional

19 Jun 2026

Williams

Marvelous

8/10

Excellent

03 Jan 2026

Joe

Room was clean and the staff was very friendly. However, it states there’s a hot tub and there is not it’s out of order.

Partner

2/10

Poor

06 Oct 2024

Hollie

Rude- bugs in room

We were in town for my son‘s wedding. We had reserved between everyone and the family 6 to 7 rooms. We were accused of having too many people which was not true. We were accused of smoking in rims, which was not the Indian lady that was working dayshift stared at us Was very rude and made us feel unwelcome. I will never stay here again and I will make sure everybody I know knows that this place is disgusting. We found bugs in our room and when I showed the lady, she told me it wasn’t true, even though I had pictures .

Friends_and_family Family

10/10

Exceptional

20 Sep 2024

Dominique

Had a two night stay. No complaints. My kids enjoyed the pool!

Leisure Family_with_children

2/10

Poor

15 Jun 2024

Midhilesh

I had a prepaid room via Orbitz. Facility charged me an extra $20 for Fees on arrival. It has never happened before.

Leisure Family

8/10

Excellent

05 Feb 2024

Sheri

It was only noisy due to being by a highway, but that’s not the fault of the property.

Partner

10/10

Exceptional

22 Nov 2023

Kimberly

Property was well kept and staff was kind. A little bit off of I-80 but not too bad. We only stopped for the night and the hotel was perfect for the 1 night stay.
Room had ample room to unpack suitcases. Shower/bathroom was updated and well maintained.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2023

Patricia

Check in was very easy and the staff was very friendly.
Our room was very clean as was the whole hotel.

Friends_and_family Family

10/10

Exceptional

03 Sep 2023

Jenny

A convenient place to stay

We have stayed here before, so it is a very convenient place. We visited family and went to a local fair. We needed a place to stay that was close to both.

Friends_and_family Family

2/10

Poor

28 Jun 2023

Kim

Our Room was dirty and had blood on the bath tub, black hair inside tub, in the sink, and on the tile walls. We found dirt and debris and black hair between the sheets,and called 5 times for clean sheets. Housekeeping was unprofessional and rudely insinuated we were lying about the hair, dirt, etc. We showed her the evidence as well as semen stains on both box springs. Bedside lamps were both broken with flickering lights & Phone Charging ports not working. Housekeeping told us to turn lamps off for safety. Hot tub was closed for repairs. Laundry room and work out area were locked. 1st we were told it was due to a party, then we were told it was locked every Friday, Sat. and Sun. Each time we needed to attend the washer or dryer, we needed to find the one staff member working the night shift, and wait for her to unlock the laundry room. Web site states the gym is open 24 hours, but in reality it is locked Friday through Sunday, with access given by finding a staff member. One of their 2 washing machines were broken,so I stayed up until 4AM doing laundry. Continental breakfast is advertised 7-10am, but staff closed it at 9:30am. We had a 10 hour drive & counted on eating breakfast at the hotel. When I stated that we were verbally told that breakfast ended at 10AM & it was in writing on their website, a female staff member began yelling at me. The male manager kindly brought food items out afterwards. He was the only professional and courteous staff in the entire hotel.

Leisure

4/10

Poor

10 Feb 2023

Heidi

Was charged almost 70 dollars more than what i booked it for, there was nothing online stating the pool and Jacuzzi were being redone.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2023

Pat

Short trip

Great location for my trip

Friends_and_family Family

10/10

Exceptional

07 Jan 2023

Kent

Needs recycling.

Leisure Family

6/10

Pleasant

05 Sep 2022

Robert

I did not like was when i booked it said nothing about the swimming pool and hot tub was down permanently,due to a leak in the pool ,which i did not see no water going downcin the pool,and what that has to do with the hot tub not in use,at least they need to be honest with you,i think that they did not want to mess with it,if the pool was leaking then why was their water in the pool

Leisure Partner

6/10

Pleasant

10 Oct 2021

Mary

This seem to be a newly renovated hotel which advertised free breakfast but nothing was offered and didn't reflect on a lower rate either and no discount offered. On top of that there are very limited breakfast options around town.

Business Family

6/10

Pleasant

25 Jul 2021

Verified traveler

The hotel was nice and the service was friendly but the pool and hot tub were closed and no one told us at check in or when we made our reservation. My kids were very disappointed. Then we came down for breakfast and there was none. Also very disappointed.

Business_and_leisure Family

10/10

Exceptional

18 Jul 2021

Verified traveler

It was a really nice place to stay at. Would do it again.

Business Friends

8/10

Excellent

15 Jul 2021

Verified traveler

The pool wasn't open and no breakfast.

Leisure Family

8/10

Excellent

23 Feb 2020

Ronald

It was a simple no frills hotel.

Business

4/10

Poor

20 Jan 2020

Verified traveler

We picked the property because it had a spa and pool
Working all day in 10 degree weather, spa sounds really good. Upon check in found that pool and spa were closed for remodeling....igh

Business Partner

2/10

Poor

18 Jan 2020

Verified traveler

Complete filth, no amenities pool being renovated. Rooms horribly dirty, stains and trash, etc.

Friends_and_family Family

4/10

Poor

05 Jan 2020

Verified traveler

This hotel looked like it was deserted. Plastic was flapping around all of the windows....it was loud from inside our room. The most disappointing thing of all was that the pool was down for maintenance. I specifically chose it because there WAS a pool. We see our 13 year old grandson 3 times a year so always choose a motel with a pool. Shame on you Expedia....that information is critical and should be included in description.

Friends_and_family Family_with_children

6/10

Pleasant

08 Dec 2019

Leslie

Ugh!

Hotel is under renovations and was not clean. The floor in our room was littered with debri. There were no pop machines. I believe the pool was closed - we didn't fully check because of the dirtyness of the hotel overall. Very disappointing.

Friends_and_family Family

6/10

Pleasant

18 Sep 2019

Kathy

Pretty clean, but....

We didn’t find the beds to be very comfortable. Our view out the window was of the roof and a satellite dish. There was not a lot of variety or quality of the food served at breakfast. But if you just need a place to sleep on an uncomfortable bed, it’s OK.

Partner

4/10

Poor

10 Sep 2019

Megan

The rooms

Partner

10/10

Exceptional

07 Sep 2019

Verified traveler

Everything was great. Nothing was wrong with the hotel

Friends_and_family Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

Thanks Shirley and Hotels.com

We were very pleased with this hotel, although a little hard for us to find at first, and would not hesitate to stay there again. Shirley, the front desk clerk, was the best. Friendly, personable and helpful. A big thanks to Hotels.com for hooking us up with this hotel.

Partner

10/10

Exceptional

26 Jun 2019

Verified traveler

Convenient, across the park restaurant, good lighting, friendly people.

Friends_and_family Family

10/10

Exceptional

23 Jun 2019

Sean

Nice hotel. Clean room and an overall good facility.

4/10

Poor

26 May 2019

Verified traveler

The staff is overall nice but the property is going downhill fast; it was not that great previously as a Best Western. Sheets went unchanged for a week. Room was never swept. Carpets in rooms and hallways is aging poorly, stained. They persist in allowing smoking on a floor of rooms. The pool and hot tub are extremely over-chlorinated. There is not even a soda or candy bar machine. I believe I've had my last stay there after many years of patronage.

Friends_and_family Family

10/10

Exceptional

10 May 2019

Verified traveler

Peacefully comfortable

It was peaceful

Partner

4/10

Poor

31 Mar 2019

Annie

Not the best

The hot tub jets didn’t work. We forgot toothpaste the hotel didn’t have any to offer. Located at the end of a truck stop off the beaten path. Elevator gross and hotel room carpet was nasty. Ice machine leaking and the floor it was sitting on looks like it’s about to cave in any minute. Noisy at night because of highway and all the semi’s traveling. The mattress were very uncomfortable it felt like you were laying on a trampoline. Food crusted on TV remote!! Hotel room refrigerator froze all our food. Definitely a no frills desperate don’t care where you rest your head hotel. I paid $89.00 and should’ve stayed elsewhere.

Family

8/10

Excellent

11 Mar 2019

Verified traveler

Love the indoor pool & hot tub! Staff is always nice. Truck stop next door convenient for snacks.

Friends_and_family Partner

10/10

Exceptional

10 Mar 2019

Verified traveler

Was nice. Would recommend and will stay again on my next visit to the area

Friends_and_family Family_with_children

8/10

Excellent

24 Feb 2019

heather

Pool rules

We were highly disappointed that after spending $100+ for a room we couldn’t bring drinks into the pool are and it closed at 10 pm.

Family

8/10

Excellent

13 Feb 2019

Verified traveler

Staff was very friendly but I would like a receipt for my stay there. Said Travelocity would E-Mail it to me. Haven’t received it yet.
E-Mail: [email protected]

Friends_and_family Partner

6/10

Pleasant

21 Jan 2019

Kelsey

This was a half way point stop on our trip. We got to the hotel around 1 am and left at 9:30. This hotel was sufficient for our one night stay. It was a little dirty but overall okay.

Partner

8/10

Excellent

12 Nov 2018

Andrea M

Comfortable

It was a nice quite relaxing place

8/10

Excellent

28 Oct 2018

Bethany

Family get away.

For a quick get away this place was perfect. We relaxed in the pool and had a great breakfast before starting for the day.

Family

8/10

Excellent

19 Oct 2018

Susan

The staff was great from checking in to making sure the breakfast was stocked and plenty of coffee.

2/10

Poor

18 Oct 2018

Laurie

The hotel smelled of mold. The room was \"cleaned\" but very dirty. Stains on the floor and bedspread. There was hair on the sheets. The bathroom needed a lot of attention.I couldn't stay - I left to find another place.

4/10

Poor

30 Sep 2018

Sam

Paid for King Suite, but given standard King room.

8/10

Excellent

23 Aug 2018

Martha

Nice quiet hotel with a good family restaurant next door. Hotel breakfast was VERY limited for a gluten intolerant person....

8/10

Excellent

31 Jul 2018

Michael

Only place in Napolean that had a room. It was a suitable spot for a one night stay. Staff was great.

6/10

Pleasant

25 Jul 2018

Verified traveler

Think again.....

The hotel was hard to get to since the main street leading to them was closed due to construction. We called the hotel and she directed us how to get to them which was really complicated. We finally made it needless to say. The exterior is nice, nothing fancy. Inside, they are undergoing some renovations down stairs so they have unfinished (painted) walls on the first floor. The hotel itself does not look old, but it is not kept up to date. Our room was decent, enough for the sleeping we needed. The bed spread had cigarette holes, even though it was a non smoking room. The chairs are stained, and the coffee maker is in the bathroom(?). Shower head moldy. Either way I always clean them myself. Took my son to the pool which sits next to the front desk so everyone walking around can see you, bad idea. Also, we both got in only to realize that the pool had not been cleaned in quite sometime. It was so slimy at the bottom. We got out after 10 minutes. This was not what my 11 year old had in mind as a good time at the pool, poor kid even wanted to leave. Breakfast was fine, not great, everything was sticky and not well laid out. Overall, if you need a place to sleep, it is fine but for $90+ a night is not worth it. We have stayed at all different kinds of hotels and motels but this one makes us not want to stay there again unless there is no other choice.

Family

6/10

Pleasant

15 Jul 2018

Jane

There was a musty smell when you walked into the facility. We ere not greated by anyone. When we walked into our room the first thing I saw was a spray bottle and cloth on the chair. I was glad it was there because I ued it to clean the table between the bed. OIt looked like someone had their breakfast there.

8/10

Excellent

11 Jul 2018

Joyce

It was quiet and comfortable. We plan to stay there again when we are in the area.

6/10

Pleasant

12 Jun 2018

Verified traveler

Clean modern room. Pleasant staff. So so continental breakfast (enough choices but low quality cooked food amd juice). Dirty malfunctioning elevator.

8/10

Excellent

29 May 2018

Pam

Great for family visit.

Great hotel while visiting family. Not much in area without driving at least 15 miles. Definitely worked for me visiting family.
Nice pool, hot tub jets didn't work well. Breakfast was small but adequate.

Family

6/10

Pleasant

25 May 2018

Cindy

Great staff, friendly and informative, and a great restaurant right next door, but the hotel is starting to show it's age.

10/10

Exceptional

09 Apr 2018

Verified traveler

The staff was awesome!

Family

10/10

Exceptional

13 Nov 2017

Oscar

GREAT STAY FOR THE MONEY

My experience went very well. The staff are wonderful here. My family enjoyed the pool area. Their breakfast was ok, but I would recommend some yogurt and hard boiled eggs instead of the scrambled eggs. Parking was terrific. The area was safe and clean. There is a convenience store right next door. Angie was very friendly and helpful. I would stay again!

Family

8/10

Excellent

07 Nov 2017

Verified traveler

i h

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Partner

10/10

Exceptional

05 Nov 2017

sharon

Great place to stay

We stay here when in Napoleon. Great motel. Great prices. Friendly staff.

Family

6/10

Pleasant

30 Oct 2017

Matthew

Somewhat worn down and in need of a makeover. The room was fairly clean but the carpet needs replaced. The elevator had a dirty washcloth in it for some reason. The free breakfast was about what you would expect for the price.

Partner

10/10

Exceptional

14 Oct 2017

Susan K

Napoleon overnight visit

The staff were very friendly and helpful. The room could be cleaner, pay attention to corners and under sink area when cleaning. Someone keeping after the water on the floor near the pool area and coming out of pool area would be safer. Nice place to stay for proximity to the apple butterfest. We did not see any signs for the Hotel that would also be helpful. nothing seen from the road.

Family

8/10

Excellent

05 Sep 2017

Verified traveler

Great location...just some areas showing their age

Great location, visiting family in the area and it fit our needs of a one night stay. Wished we had more time for the pool area. Breakfast was fresh...hot food was hot and cold was cold...beverages too. Hotel has some areas that are showing their age, normal wear-rooms where clean and fresh. Pet friendly-but there's a fee...wished more hotels would loosen those costs..but understandable if you get a bad pet...fridge was cold...nice touch didn't have to wait for it to chill down.

Family

10/10

Exceptional

04 Sep 2017

Nathanael

Worth the money

Very good

Partner

2/10

Poor

28 Aug 2017

Verified traveler

They messed up on the rooms gave us a room that's been used Second room they put Austin in smelt like smoke really bad if possible non-smoking room wasn't happy at all with the Moto we're not recommend it to nobody

8/10

Excellent

31 Jul 2017

Verified traveler

Overall good stay. Sheets were not so good. Kinda greasy, needed washed again.

Family

8/10

Excellent

22 Jul 2017

Brian

Nice hotel close to work

Convenient for me, in my daily trip to the warehouse. Yes I did enjoy that perk. I feel confident to use this hotel again, in my visits each quarter.

6/10

Pleasant

16 Jul 2017

Verified traveler

Good enough to stay again

Could be nice if more attention paid to things like clean carpet

8/10

Excellent

08 Jul 2017

Soklim

Nothing in the area for food. There was dried urine on the toilet seat.

Partner

8/10

Excellent

21 May 2017

Neil

Bicycle friendly

We were able to take our bicycles up to our room. Breakfast was good. Comfy bed.

Partner

2/10

Poor

18 May 2017

Mohammad

Don't waste your money

We found bugs and old hotel need update soon

10/10

Exceptional

24 Apr 2017

Lori

Awesome place

Staff was friendly and hotel was clean

Partner

10/10

Exceptional

02 Apr 2017

Robert

Good price for hotel in small town. Right off Route 24 by trucks stop. Family restaurant right across parking lot. They have smoking rooms so be sure to book a nonsmoking room,

Family

8/10

Excellent

18 Dec 2016

Verified traveler

No major complaints. We noticed some mold on the bottom of the shower curtain, it should probably be addressed. Breakfast was on par with most name brand hotels. The flatscreen TV have HDMI inputs that actually worked. I felt the bed was a little hard, although my wife slept like a baby. The price was a little on the high side, but, still reasonable. If going through there, we would probably stay again.

10/10

Exceptional

13 Oct 2016

Mary

About the only \"quibble\" was I thought I was staying at a Best Western. Arrived at a hotel without a sign. Walked in and saw a different hotel sign in there. Some confusion over that. People at hotel were very nice and I found the hotel very generous and dog friendly.

Family

10/10

Exceptional

22 Aug 2016

Dawn

Great hotel.

Enjoyed our stay. The hot tub and pool was a lot of fun.

10/10

Exceptional

05 May 2016

Jerry

The staff was friendly and welcoming. It was almost like they were waiting for me to show up.
For the price it was excellent.

8/10

Excellent

14 Apr 2016

james

quiet

quiet

8/10

Excellent

22 Mar 2016

Patricia

Service was excellent!

We went for a one night stay for a bowling tournament. The room was clean, but the toilet was not secured to the floor very well. The sink and counter were inside the bathroom which makes it a little complicated when 3 people are trying to get ready for something. Fridge and microwave both were clean and worked well. There is not much to do in this town but eat, but that is not the motel's fault. The customer service here was top notch, from all 3 people I dealt with. Thought it was a little overpriced as there was nothing special about the room, but because of the service, I would stay here again!

Family

6/10

Pleasant

18 Feb 2016

Shannon

The shower was cold. Breakfast was marginal. I am due 13.76 back. You guys charged my credit card 91.72 and I have a receipt for 77.96.

Family

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