Name: Best Western Pendleton Inn
Address: 400 SE Nye Avenue, Pendleton, 97801, US

10/10

Exceptional

03 Aug 2026

Christian

All the staff were really friendly and helpful.

6/10

Pleasant

31 Jul 2026

Curtis

On the positive side, the room and bedding were clean, and the check-in agent was pleasant. However, the condition of the facility does not match the room price. Improvements and upkeep have been deferred. Storage pods crowd the parking on the east side. Toilet seat is barely large enough to be adequate.

6/10

Pleasant

28 Jul 2026

Donella

Hot tub broken as usual, coffee machine dirty and missing parts needs updated

6/10

Pleasant

27 Jul 2026

Alysha

Stayed one night on our road trip home.

Check-in was super easy, all staff were incredibly helpful and friendly, and our room was very clean and comfortable. The continental breakfast was small but had enough options to make everyone happy and a staff member was actively manning it making sure things were well stocked.

Some things to note: the external door to the parking lot remains unlocked all the time. As a mom who often travels solo with her teen daughter, this was a bit of a concern. While the room was very clean, the carpet did look ready to be updated and the shower curtain did smell mildew-y.

I would say, overall, the room was overpriced for the amount of updating needed and the safety concern. However, it was completely sufficient for a one night stay to rest up before getting on the road.

8/10

Excellent

26 Jul 2026

phillip

It looked like there might have been some remodeling going on as there were some containers in the parking lot.

4/10

Poor

25 Jul 2026

Carmela

B

8/10

Excellent

22 Jul 2026

Thomas

The desk clerk was very friendly and gave us a great recommendation for dinner.

4/10

Poor

20 Jul 2026

Daniel D.

No elevator . If you aren’t’ staying on the first floor you will be forced to lug every single piece of. Luggage you need up to the one of the next few floors. Whatever happened to the Americans Withdrawal Disabilities Act? The corners of the hotel were by the doors dirty. The whirlpool was heated but the jets did not work… so much for a relaxing time.

8/10

Excellent

20 Jul 2026

Denise

Room was clean but only one chair for the table.

Partner

2/10

Poor

15 Jul 2026

Susan

Beware of Hotels.com/expedia…I booked a room and (paid for) with this hotel on June 17th for the night of July 13th. I actually thought I had booked with Best Western Pendleton, Oregon not Expedia…Never got a confirmation email. Which I think would have stated that it was nonrefundable. My trip had to be cancelled due to delayed construction in Lincoln City, Oregon. I called and canceled on July 6th , 7 days and 4 hours before my reservation. In my conversation with the property agent I was told it was a nonrefundable room. And you have to take it up with Expedia. Now I get Emails! They state that they will contact the property to request a refund…next email-sorry after many attempts to contact the property we can’t refund ,it’s nonrefundable. I seem to be able to contact many people at Best Western and always get a person that wants to help but they can’t help, so the problem is Expedia putting the blame on my property. Also I do not qualify to talk to a real person at Expedia
I would love a screenshot of an Email that states that this room is nonrefundable…. I do love the Best Western in Pendleton, Oregon , I stay there every year….
My question is how much smaller can you make the fine print?

6/10

Pleasant

14 Jul 2026

Fabiola

The property was great. Our room was kind of run down for the price. I paid for the more expensive room and the room was run down. I peeked in other rooms on the way to breakfast, those rooms looked much better.

Family_with_children

8/10

Excellent

13 Jul 2026

Rodney

great parking and location. Close to town and friendly staff.

Partner

10/10

Exceptional

13 Jul 2026

Spencer

Clean, well-maintained, and the pool was great!

Family_with_children

8/10

Excellent

02 Jul 2026

Jenna

Nice and helpful staff. Kids loved the pool. Pool towels weren’t always stocked to check before you need them. Not enough outlets in the rooms

Friends_and_family Family

8/10

Excellent

02 Jul 2026

TyNae

The staff was amazing. The front desk lady was amazing. The bed was harder than a rock though and there was suspicious splatters on the painting next to the bed. But everything else was as clean as you can hope a hotel to be.

Family_with_children

8/10

Excellent

30 Jun 2026

Lynne

Friendly staff, older building with old elevator. The parking was a little inconvenient. The free breakfast could have fresher food, but tasted good. A few more options like bacon/sausage would have been nice. All in all, it was good and enjoyed our stay.

Family

4/10

Poor

29 Jun 2026

MICHAEL

I had a room with two queen beds. One of the beds had dirty sheets.

Self

6/10

Pleasant

29 Jun 2026

Joseph

Breakfast was burnt, minimal quantity,poor selection for a \"buffet breakfast\" . Not up to best western standards, especially for the HIGH price...if I pay premium I want and expect better.

10/10

Exceptional

28 Jun 2026

torey

Clean room, comfortable bed, friendly staff.

Partner

6/10

Pleasant

25 Jun 2026

Jack

Good nights sleep.

Partner

10/10

Exceptional

22 Jun 2026

Shirley

Staff Very helpful, breakfast good and a variety. Parking was good

Self

6/10

Pleasant

16 Jun 2026

Andrew

Just average

Family_with_children

10/10

Exceptional

16 Jun 2026

Rhonda

Great breakfast. Needs updated rooms smell like smoke

4/10

Poor

15 Jun 2026

Terri

I had messaged the property for special request to have a first floor room and a walk in shower if possible due to my sister being on crutches and the motel without an elevator. When we checked in, the staff was not very considerate. We booked 2 rooms. They were both on the 2nd floor neither with a walk in shower. In one room the only lights that worked were in the bathroom. There was not a desk chair at the desk. There were only 12 seats for breakfast. There were about 25 of us looking for a place to sit. The housekeeping people were walking through the food area with dirty towls. Not very sanitary. The one bright spot was the employee working hard to feed all of us.

Family

6/10

Pleasant

14 Jun 2026

Beatriz

I've stayed at other Best Western Hotels and unfortunately this BW in Pendleton did not compare to the cleanliness of the other ones. In addition to this, the front desk receptionists (both of them) seem to lack in hospitality.

Self

8/10

Excellent

14 Jun 2026

Wilson

It is a great location to stay.

Family

2/10

Poor

13 Jun 2026

Jared

The front desk staff was clueless for an 11 pm check in, spent an hour and a half while she struggled to get other guests checked in then sent us to a dirty room not once but twice. Then when they had no other clean rooms didn’t offer another single room. Told us to find another hotel and come back in morning to sort out refund.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Jessica

The staff were amazing and very friendly. Unfortunately, that was the only good thing about this hotel. The sheets and towels had visible stains on them. The table hadn't been wiped off at all. The TV and remote required you to reprogram the TV every time you turned it on. It wasn't what you'd expect for the amount of money I paid.

10/10

Exceptional

01 Jun 2026

Teddra

I was a little suprised that the hotel access doors were not key card required.

Family_with_children

4/10

Poor

31 May 2026

Lisa

Not a great stay very outdated

Self

8/10

Excellent

26 May 2026

RICHARD

.

Partner

6/10

Pleasant

26 May 2026

Veronica Jean

You need to be early for breakfast or else you’ll just have leftovers or empty trays. The carpet around the hotel looks dirty. The room we stayed at smelled. Okay for just a night maybe, if you’re just tired from driving.

Partner

4/10

Poor

26 May 2026

Amy

It worked

10/10

Exceptional

25 May 2026

Grady

Great clean roon

Family_with_children

10/10

Exceptional

22 May 2026

Brian

Great stay. Clean and helpful staff with a great breakfast.

Self

10/10

Exceptional

20 May 2026

Jannie

great service

Family_with_children

10/10

Exceptional

18 May 2026

Laura

Great staff! Very friendly and helpful. Room was spacious and clean.

Family

8/10

Excellent

16 May 2026

Steve

All staff were pleasant and friendly. The rooms were clean and neat but the bathroom could use a remodel. The breakfast was nice, warm and inviting…nothing special but decent.

Friends_and_family Friends

4/10

Poor

16 May 2026

Maria

I reserved a suite for my mother and I, not knowing it was on the second floor with no elevator. My mother is disabled and cannot climb stairs whatsoever. The front desk person had zero compassion for the situation and zero remedies since I booked with Expedia (a 3rd party). I ended up having to book another a room on the first floor and coud not cancel the suite. Hard lesson learned on not checking on floor and elevator situation.

Aside from that, it was a pretty rundown property. The suite was very dated and prob wouldn't have worked for us anyhow as the separate bedroom had no a/c unit. The bathroom was pretty terrible. Horribly cramped & poor water pressure. The entire building smelled of smoke. Windows so dirty you could hardly appreciate the view of rolling hills.

Family

2/10

Poor

15 May 2026

Travis

I checked into my reserved room and upon entering, it reaked of urine. I immediately went to the reception desk and checked out and was not refunded the two night stay because it was purchased through a third party per hotel management.

Business

6/10

Pleasant

13 May 2026

Amy

I planned to work from my hotel room and the desk setup for atrocious very uncomfortable but everything else was fine. Not the hotel for good work station in the room but everything else was just great.

Self

10/10

Exceptional

11 May 2026

Kim

The room was a (very) little dated, but, for the price, was great! Clean, too! The free parking and breakfast were added bonuses. I especially loved the bed and pillows. I can’t stand lumpy pillows. It was $100 a night cheaper to stay here versus the Hampton Inn down the street. Probably why the parking lot was almost full when we came back from dinner downtown.

Friends

4/10

Poor

11 May 2026

Erika

Parking was safe.

10/10

Exceptional

10 May 2026

Joel

Awesome place

2/10

Poor

09 May 2026

Brandon

Older hotel. Smelt like urine in the room.

Friends_and_family Family

6/10

Pleasant

07 May 2026

Arie

did not stay for breakfast

6/10

Pleasant

06 May 2026

Caroline

Older hotel no elevator entire facility could have been cleaner. Could not print a receipt because it was booked thru Expedia. Was told I would receive a receipt via email never happened. Breakfast area had two tables with no chairs other tables had one or two chairs very odd.

Family

4/10

Poor

04 May 2026

Kris

This is a 2 or 3 star hotel at best. Outside of the hotel looks nice but inside its just worn out and needs a complete reno. Carpets smell musty and everything looks like its 30 yrs old vs the pics on the website. Staff was very nice and helpful. Not worth the price we paid.

Pet

10/10

Exceptional

28 Apr 2026

Sheila

Breakfast good and property felt safe

Partner

6/10

Pleasant

25 Apr 2026

Kent

The breakfast buffet was pretty disgusting…

Partner

10/10

Exceptional

21 Apr 2026

mark

The staff was great, clean room, and breakfast was hot and fresh.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Bruce

Nice, clean, basic Hotel. Room was good for the price. Breakfast was very disappointing. Not too many choices there. Would definitely come back if looking for a budget priced room.

Family

10/10

Exceptional

17 Apr 2026

Kristin

Very nice quick stop! Clean rooms

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Marguerite

The air conditioning/heat unit did not work at all. Fortunately, we were on the second floor and you were able to leave a window open overnight. The other matter was that the windows were terribly dirty on the inside. It looked like they had not mean clean sometimes. On another note, the staff was very pleasant and helpful.

6/10

Pleasant

04 Apr 2026

Barbara

The disappointment was that hot tub jets were not working. Picked the BW to have a good hot tub after a 6 hr drive.
Breakfast and room were good.

Partner

6/10

Pleasant

03 Apr 2026

Angela

Room size was good. Convenient location to parking.
The room was clean and comfortable but the chairs in the room were stained.
Breakfast selection had something for everyone and was well stocked.
Pool was closed and hot tub didn’t look very clean.

Partner

8/10

Excellent

02 Apr 2026

Kevin

Staff was short handed but was very friendly and helpful

10/10

Exceptional

31 Mar 2026

Jim

Friendly, welcoming staff; Georgia was superb. Room, hotel, accommodations were excellent. Recommendations for activities and meals nearby were perfect.

Partner

10/10

Exceptional

30 Mar 2026

Nancy

The property was clean and the breakfast was good. Staff was friendly and helpful, parking was great!

Family

10/10

Exceptional

19 Mar 2026

Tim

Staff was great

10/10

Exceptional

11 Mar 2026

David

Everything was great from check in to check out. The staff was very helpful during check in. They gave us information about restaurants in the area and the recommendations did lead us to a great restaurant for dinner. I am very pleased that your hotel is so welcoming to pets. We brought our dog on this trip. The grounds were clean and we saw no dog mess when we took our dog to go potty.

Wonderful clean place to stay.

Pet

10/10

Exceptional

10 Mar 2026

Shari

Breakfast server Bilbere(? ). Very nice and helpful. Entire staff was excellent. We enjoyed our stay

Partner

8/10

Excellent

09 Mar 2026

Velma

A little older hotel but lobby is fully remodeled. Felt safe and slept amazing! Free breakfast and fresh hot coffee in the morning.
Would definitely stay there again.

Partner

10/10

Exceptional

04 Mar 2026

John

Clean Room, Breakfast was great

Family

8/10

Excellent

03 Mar 2026

Lisa

Clean room and a nice quiet stay. The night manager gave us a wonderful recommendation for dinner at a local restaurant. We enjoyed that.

10/10

Exceptional

28 Feb 2026

Russell

Pleasant staff. Good Location.

10/10

Exceptional

22 Feb 2026

Jeff

Nice clean room. Good breakfast.

Partner

10/10

Exceptional

21 Feb 2026

richard

The room was very clean and the staff was very accommodating. Will stay there again

Partner

10/10

Exceptional

18 Feb 2026

James

The Night Staff was amazing, the 2 new girls on night shift around 930 pm when I checked in was awesome😊 and to top it off the room was very clean and the full on breakfast was delicious for hotel food!

Self

6/10

Pleasant

17 Feb 2026

Michael

Shower leaked so it lowered the water pressure

Leisure Partner

6/10

Pleasant

16 Feb 2026

monica

The bed could have been more comfortable, for the price I thought it would be a little nicer

Leisure Family

4/10

Poor

15 Feb 2026

Charles

water in the shower went from boiling hot to ice cold

Partner

10/10

Exceptional

08 Feb 2026

JESUS

Quite

10/10

Exceptional

27 Jan 2026

Jose A

The person at the front desk is very professional and kind. Rooms are clean, the heater doesn't make too much noise everything it's excellent.

Business

10/10

Exceptional

26 Jan 2026

Carol

Everything was great!

4/10

Poor

07 Jan 2026

Alejandro

Hotel is dated, and we did not have any hot water.

Leisure Partner

4/10

Poor

01 Jan 2026

Heidi

We were located by a side entrance and the door was never locked. I didn’t feel safe with my room right next it. The ‘dog friendly’ room had a heavy urine odor. They need an enzyme cleaner to remove the pet odor.

Leisure Pet

10/10

Exceptional

29 Dec 2025

Mary

Friendly staff. Room clean.

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Rebecca

It was cold.

Leisure Self

4/10

Poor

06 Dec 2025

Branda

No hot water. We called the front desk and they said “oh, we know. We are working on it but can’t say when it will be fixed.” We weren’t too worried the night we checked in and thought it would be fixed by morning. We waited from 6 am to 11 (check out). Ended up taking a VERY COLD shower. Would have stayed somewhere else had we known.

Leisure Family

8/10

Excellent

28 Nov 2025

M Brian

A great breakfast with lots of options.

Leisure Partner

4/10

Poor

21 Nov 2025

Warren

Coffee pot in room 130 electrical outlet broken so no electricity running to enable aperson to make coffee in the room. Didn’t like the idea that the exterior door stayed unlocked all night. Not sure what is goi g on with the tv but have a terrible time running it. During breakfast waffles were labeled wrong so there was a lot of waste. Labels plain or cinnamon & apple. People taking the one labeled plain and it was opposite. Garbage was overflowing so unable to dispose of our garbage. Tv & remote not working properly. Heater made noise all night that kept us awake

Partner

10/10

Exceptional

21 Nov 2025

Margaret

Nice room and good breakfast variety

Leisure Family

10/10

Exceptional

20 Nov 2025

Charmaign

Was a clean motel and easy check in!! We love the pet friendly

Business Family

10/10

Exceptional

19 Nov 2025

Jennifer

Great place to stay

6/10

Pleasant

17 Nov 2025

sandra

Yes

8/10

Excellent

17 Nov 2025

Lisa

Clean, quiet hotel

Leisure Partner

8/10

Excellent

11 Nov 2025

Kelly

Room was very clean. Staff was helpful and courteous. Would stay here again.

Leisure

10/10

Exceptional

07 Nov 2025

Elena

Clean room, friendly staff, just what i needed

Business_and_leisure Family

8/10

Excellent

07 Nov 2025

Frank

Staff was great solid breakfast, great for pets

10/10

Exceptional

07 Nov 2025

Terese

The room is very clean.
Check in was very quick and painless. The clerk was very friendly and efficient.

8/10

Excellent

06 Nov 2025

Maria

Would stay there again - nice and clean but pool was down, door in front was not working so had to use the side and the computer system went down so we had to wait awhile to get checked in. Staff in front was very gracious and helpful even though he had to wait w/the struggling network for check-in.

Business_and_leisure Family

10/10

Exceptional

02 Nov 2025

Connie

One of the better Bestwestern's. Pasco, WA was the very best.

8/10

Excellent

01 Nov 2025

Vivian

Quiet room, good parking.

8/10

Excellent

31 Oct 2025

Roger

Nice room, clean and convenient with lots of parking.

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Kerri

Adequate, but uncomfortable beds. No elevator, so don’t bring your heavy luggage!

Leisure Family

6/10

Pleasant

27 Oct 2025

Richard

We’ve stayed at his property numerous times over the years as we travel back and forth on our way and way back from California. The fan in our room rattled quite loud and is in definite need of maintenance. The beds are near the end of their cycle and should be replaced in the near future. Love the area, and the staff was friendly.

10/10

Exceptional

26 Oct 2025

Connie

Ease of access and cleanliness

Partner

8/10

Excellent

26 Oct 2025

Rene

This entire motel row has seen better days. The B/W was more modern than most in the immediate area and was clean and fairly well maintained except the broken lobby door.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Linda

Good for a comfortable stay when passing through penleton