Name: Best Western Granbury Inn & Suites
Address: 1517 Plaza Drive, Granbury, 76048, US

10/10

Exceptional

06 Aug 2026

Rolando

Expectacular

6/10

Pleasant

06 Aug 2026

Debby

We weren't allowed in the room until 3:00 pm and then they informed us that the pool and hot tub were closed for repairs. We should have been informed, so that we could have stayed somewhere else, in my opinion.

10/10

Exceptional

04 Aug 2026

Josh

In town for two days. The woman who checked me in was extremely friendly and the gentleman who checked me out was also. Room was clean. There was a drip in the bathtub from the faucet but nothing g bad. I recommend

6/10

Pleasant

04 Aug 2026

Patricia

Received no rewards although im a member. No coffee in room. Will never stay here again

6/10

Pleasant

03 Aug 2026

Peter

We were surprised that there weren’t any complimentary waters upon arrival. No liquid soap/shampoos/conditioners in the bathtub/shower. Pillows were small squares and inadequate. The a/c was loud. Not the best product I’ve been in but not the worst either. Not sure I’ll stay we’ll stay in a Best Western again.

4/10

Poor

03 Aug 2026

ROGELIO

Upon arrival the staff seemed less than eager to assist us. There was a very strong musky smell as soon as we entered the building. Then the pool was out of order and not mentioned online, when that was the main reason we booked this hotel. When in the room, it appears that they tried to fix a whole in the wall with just tape and the shower faucet was leaking water when turned on. The breakfast was just as disappointing, had better at a hospital. Do not recommend.

10/10

Exceptional

31 Jul 2026

Reinaldo

everything was great

6/10

Pleasant

28 Jul 2026

Lorrie

The room had a musty smell like an old room and we couldn’t use the fridge because it stunk too bad like old food or something was left in it. Gross!

10/10

Exceptional

15 Jul 2026

Ann

Everything was good. The breakfast was very simple, but it was okay.

Family

2/10

Poor

13 Jul 2026

Rebecca

We went a whole day without water and was told it would be about an hour or two before it will be fixed…and said the same over and over throughout the day. I understand it was the city’s fault and not that of the hotel. They gave us a so called generous discount of 20%. The room should have been comped for that day.
Also the hallway was extremely hot with seemingly no air conditioning. The rooms were also hot and the little air conditioning was inadequate at best - especially at night trying to sleep.

Partner

6/10

Pleasant

12 Jul 2026

Carol

It was on ok stay, room was clean but there was damage to furniture, bathroom door and the shower seat. The AC was not great, it was not on when I checked in and it was a really hot day so it took forever for my room to be somewhat comfortable and I had it set to 70, luckily I had brought a box fan with me and I kept my curtains shut to help. The staff was very friendly and overall it's a great location and clean property.

Self

10/10

Exceptional

12 Jul 2026

Rebecca

Nice & quiet location. Comfortable room.

Business

8/10

Excellent

11 Jul 2026

Michael

Nice room for the price

Partner

10/10

Exceptional

07 Jul 2026

Jackie

Enjoyed our stay. Traveled with our dog. We were there for the 4th of July Festivities. This was the perfect place to watch the fireworks show. They were directly in front of the hotel.

8/10

Excellent

07 Jul 2026

Scott

It was a nice stay, however, all the coffee pots have been removed from the rooms and there was no coffee. You should consider putting them back in and offer coffee at all times. I checked out and had to go find coffee. Not that big of a deal but not what anyone is use to.

Self

10/10

Exceptional

06 Jul 2026

Jimmie

Great place to visit!!!

Partner

8/10

Excellent

28 Jun 2026

gary

clean, staff was courteous

Family

8/10

Excellent

27 Jun 2026

LaNell

It is not a 4 Star hotel, but it was clean and comfortable. No complaints.

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Rebecca

We enjoyed our stay. The staff was very helpful. It was quiet and relaxing. However, we had issues with broken equipment in the fitness center and hot tub.

Partner

6/10

Pleasant

25 Jun 2026

JAIME

Jacuzzi was not opersting breakfast marginal not good…!
Will not stay there in the future.

Family

4/10

Poor

20 Jun 2026

Patricia

The beds were comfy, the bathroom was clean, the AC was great… however the room smelled awful, like very stale and musty or like it had been a smoking room at one point. The fridge wasn’t working. The phone was not working. So it was just an ok experience. They did try to help w the smell but I had to bring in a candle to help it smell ok enough to sleep in.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Charlene

No coffee pot in room. The fridge was so loud we had to unplug it .

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

Jennifer

Hot tub & pool - we’re not in service, front desk didn’t tell us upon check in.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Margetta

I had a terrible experience when fire ants crawled into my bed and onto my nightstand. When I called the front desk to report the incident, the manager was unapologetic and acted as if I was lying. However, they eventually came to my room and still even seeing the Ants not one I’m sorry

Partner

10/10

Exceptional

13 Jun 2026

DANN

We visit Granbury a few times a year, but this was our first time at the Best Western.
Positives-
1. First room had smoke smell. The desk attendant found another room and went with me to inspect it. It didn't smell of smoke, so we moved.
2. Bed was very comfortable.
3. Nice Cotton sheets and towels. A nice cotton blanket. Very impressive!
4. Room was clean.
5. AC worked. It was very hot and humid, so it took a while to cool down
6. Although the decor is dated, we will stay again! Most important to me is the bed(good mattress and linens), safe and convenient, and A/C that works! And good pricing!

10/10

Exceptional

08 Jun 2026

Nicki

Great place!!
Super clean, smells good when you walk in, nice included breakfast and good room!!
We’ve stayed here several times over the years and will continue to return.

Partner

8/10

Excellent

03 Jun 2026

Brandi

Clean room comfortable beds friendly helping staff, heat does not work in pool or hot tub and that’s why I chose this hotel… breakfast was good and plenty of parking thanks

Partner

6/10

Pleasant

31 May 2026

Michael Di

Most the staff was knowledgeable about the TV issues. The TV would lose internet connection randomly and require the staff to reset it. Despite a multi day reservation, login to the WiFi had to be done more often than daily. Once and done is the way it is supposed to work.

Self

10/10

Exceptional

31 May 2026

Kurt

Clean facility. Wish there had been a coffee maker in the room. Felt safe.

8/10

Excellent

30 May 2026

Kenneth

Breakfast was not good

Family

2/10

Poor

26 May 2026

Michaela

The gym there had no weights at all and the heating element was out in the pool which is the main reason we chose the hotel, So then it was too cold to actually use with Littles. I though I booked a suite with a cooking area, but all we had was a microwave. So if booking I recommend calling and making sure on all that.. I booked through Expedia and am not a super experienced traveler so I learned my lesson this time.

Family_with_children

8/10

Excellent

09 May 2026

Raquel

Rooms are clean, the staff is friendly. Properly is close to shopping and restaurants.

Self

4/10

Poor

25 Apr 2026

Jason

Hot tub heater wasn't working, the breakfast wasn't good. The door keys work after 3-4 swipes.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Antoinette LaFiette

Wasn’t told about additional $25 fee for dog. Was advertised as pet friendly. Man at check in desk was very curt & had no customer skills. Acted like he wanted to be anywhere but there. The window sheers were in shreds. A/C sounded like it was going to blow up. Breakfast was very poor. Greasy sausage, tasteless powdered eggs! Needless to say, we won’t be staying at this place again.

Pet

8/10

Excellent

13 Apr 2026

stephanie

Good breakfast. Clean rooms. Easy to get to.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Donna

Room was quite comfortable. Check in was a breeze.

6/10

Pleasant

26 Mar 2026

Ron

Breakfast ok

Partner

6/10

Pleasant

23 Mar 2026

Angelo

Expedia conveniently failed to mention that this property is currently under renovation so there was no heated indoor pool as advertised and the hot tub was not heated. We asked the front desk and told it wasn’t working. The poor was unbearably cold it couldn’t be enjoyed.

Family_with_children

8/10

Excellent

21 Mar 2026

Viveca

Bed was very comfortable.

Friends_and_family Family

4/10

Poor

19 Mar 2026

Jessica

Room was hot upon entering, had to turn AC on, cooled off pretty quick. Room curtain drapes were dirty and stained as if there had been water leak. Room beds were small rather than being queen-size for suite. Kitchen sink did not work. Ammenties were not sufficient for 4 people. Shower needed new shower head as it did not put out water as should and ceiling had been patched and still needed painting. We could hear the lobby door open and close as we were on second floor above front lobby. Overall we were able to get some rest but room could use some maintenance.

Family_with_children

4/10

Poor

18 Mar 2026

Raul

The pool and hot tubs heating element were broken and that wasn’t listed on the website so that was very disappointing. There was dog hair all over the couch in our room. Blood stains on the sheets and in the elevator. The sink in our room had no water. I didn’t see very much staff to even lodge a complaint with during my stay to resolve the issues. Overall probably wouldn’t book here again.

Family_with_children

10/10

Exceptional

12 Mar 2026

Raymond

Easy parking, safe area, room was good, breakfast standard. Would stay again.

Business

6/10

Pleasant

09 Mar 2026

Patricia

The sink in our room dripped. there was some weird process to log in to get TV to work. Carpet had a sizable tear near the desk.
On the other hand, staff members were fine and mattress was good

Partner

8/10

Excellent

08 Mar 2026

Gary

Easy parking

Partner

10/10

Exceptional

08 Mar 2026

Laura

Everything about this hotel was great. Conveniently located, and comfortable.

Self

6/10

Pleasant

08 Mar 2026

Felicia

Everything was great except for the pool. It looked beautiful, but definitely false advertising about it being heated! A cold hot tub is not a hot tub at all, and the pictures of the pool in their ads has steam coming of it, not even close! It was freezing!

Friends_and_family Family

4/10

Poor

05 Mar 2026

Deborah

Breakfast looks like it's leftover from the day before, very skimpy on small amenities like cups in the room, tiny size shampoo and small bath towels that they only give two a room. Listening to the staff outside complaining was not something I wanted to wake up to. The staff is not very inviting except the housekeepers were friendly. Should have spent $20 more and stayed somewhere that cared about their guest.

10/10

Exceptional

22 Feb 2026

Maria

Cleanliness

Friends_and_family Friends

10/10

Exceptional

18 Feb 2026

Richard

Room was well stocked, clean and quiet.

Family

6/10

Pleasant

18 Jan 2026

Anthony

The room was nice. The staff was helpful, but it was a bit irritating to find that the pool and hot tub were out of order.

Leisure Friends

8/10

Excellent

15 Jan 2026

valerie

Breakfast lacked choices. If you are offering biscuits; offer gravy. Alot of things were broken and in need of repair in the breakfast area.

Partner

4/10

Poor

04 Jan 2026

Billie

Room needs attention. Bathroom shower has rusted broken handicapped rail. Which can cut a preson. Rust has ran down the wall. The shower seat is falling out of the wall. Not safe to set on at all. Lightning is terrible in the bathroom. Needed more towels and never got them. Bed is extremely lumpy and the pillows are the worst. One of the main reasons I chose this hotel because it has a heated pool and spa...i could have stayed at a cheaper newly renovated hotel around the corner, but wanted the spa. Was told by desk that it was broken and should be fixed on Thursday. Saturday it was still out of order. Im really disappointed about this stay. Wish i could've known about the spa as I would have chosen a different hotel. Worst stay ever in Granbury. Not much sleep at all. How do i get a compensation?

Leisure Family

10/10

Exceptional

03 Jan 2026

Debora

Everything was great

6/10

Pleasant

21 Dec 2025

Gina

The room was spacious but I booked our stay there because of the heated pool. The pool was cold.This was our second time to stay at this location. The curtains were worn and looked really shabby from the outside upon arrival. I honestly can stay that we will not be back.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Tori

The room was very clean. The beds were comfortable and the breakfast was superb. Overall, great experience.

6/10

Pleasant

02 Nov 2025

Katie

The hotel was nice but the curtains in our room we're moldy. The door was broken and the kitchenette sink in our suite didn't work and was leaking water. Also we booked this hotel because it has a hot tub and heated pool or so advertised but pool was cold and hot tub was broken and the bathroom in the pool area was broken and not clean at all. So we were very disappointed in the stay.

Leisure Family

8/10

Excellent

20 Oct 2025

Robert

The AC didn’t see to get as cold as it said and I had to reprogram my key cards twice. But other than that, the stay was good

Self

4/10

Poor

11 Oct 2025

Keith

Needs maintenance and pest controlto

Leisure Family

8/10

Excellent

29 Sep 2025

David

Clean room

6/10

Pleasant

08 Sep 2025

Natalie

The pool isn't heated and the hot tub doesn't work. What's most annoying is that none of the staff happened to mention this and no one has taken 'heated pool' off the marquee. On the plus side, it was very quiet, the staff was friendly. The free breakfast is very basic and uninspiring. At least the coffee was hot. It would be nice if there was a coffee maker in every room.

Leisure Family

10/10

Exceptional

31 Aug 2025

Amy

We enjoyed our short stay at the Best Western in Granbury. They were clean, quiet, with good amenities and, the staff was very friendly.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Noe

Excellent

8/10

Excellent

25 Aug 2025

Raymod

The room was great. My only complaint was that the commode was too far from the toilet paper to reach it.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Bennie

Overall very good

10/10

Exceptional

23 Aug 2025

Douglas W.

Overnighters

We love Granbury as an overnight getaway. We have stayed at several hotels and B&B. This is a great hotel and convenient!

Partner

8/10

Excellent

28 Jul 2025

Charlotte

Nice, we would stay again.

This is a very nice hotel, parking lot is a bit tight but not bad. Staff were friendly and the room was big and clean.
My only complaint was the bed was a little hard for me and the pillows weren’t all that great. I would say bring your own pillows if you’re picky.

Partner

4/10

Poor

17 Jun 2025

Melody

The room had a mildew smell and I immediately got congested. The blanket on the bed was real light like a sheet, couldn’t really call it a blanket. No extra blankets in the closet or dresser drawer. The carpets were clean the bathroom was clean. Breakfast was your typical cereal, bread items and coffee. I have spent less and stayed at better. So so hotel but not for 190 a night.

Business

2/10

Poor

14 Jun 2025

Tiffany

Nasty Bed

The bed was so disgusting we ended up just sleeping in the car. Filthy, stained mattress. Totally paid, an expensive rate, just to sleep in my car.

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Robert

Very good

The check clerk was very pleasant. It would be nice if every one could be as good as she was.

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Cheryl

The stay was nice. The gal Constance was the best. She put a new fridge in as mine in the room did not work and i had to keep my medicine cold. The only big problem was the bed. I could feel springs amd lumps in the bed. It didn't help for a good nights sleep. The pool was also down, to which would been nice to have a text to let me know.

Self

10/10

Exceptional

02 Jun 2025

Blaine

Pleasant trip

Friends_and_family Family

4/10

Poor

30 May 2025

Judy

Hot tub was out, heated pool was cold, bed was horrible, hurt our backs

Friends_and_family Family

10/10

Exceptional

24 May 2025

Laura

Awesome

We enjoyed our stay!!

Friends_and_family Family

2/10

Poor

19 May 2025

Chad

Arrived for out 3pm check in and couldn’t get into our room. I asked staff if there was a charger for electric vehicles nearby and they told us no, only to find out the next day that there was one right next door. Receptionist never even smiled upon check in. Room smelled bad. The room across the hall had a dog in it that barked and whined the whole morning. Very expensive considering the quality of the hotel. Would not stay again.

Leisure

8/10

Excellent

18 May 2025

Karen

Clean and good location. Comfortable room!

Partner

2/10

Poor

17 May 2025

Magaly

Book your stay at DAYS INN not “Best” Western!

This Best Western is terrible the service/housekeeping! BEWARE they will make up an incident and charge you after you check out! There pool is not heated and the hot tub doesn’t work (advertised on there big sign) Breakfast is not the best either! Do not stay here!

Business

4/10

Poor

17 Apr 2025

jesse d

broken and poor gym equipment. pool full of dead flies

Business Self

2/10

Poor

08 Mar 2025

Patricia

No heat in hot tub or pool. Toilet in room leaked water all over floor every time you flushed. Waffle iron left black flakes on waffles.

Leisure Partner

10/10

Exceptional

04 Mar 2025

Brittany

Very clean and spacious

Leisure Family_with_children

10/10

Exceptional

26 Feb 2025

Pamela

Very people

10/10

Exceptional

16 Feb 2025

Sheila

Staff was friendly and helpful, highly recommend. Very much enjoyed our stay.

10/10

Exceptional

16 Feb 2025

Demarcus

It was simply great!

Partner

6/10

Pleasant

03 Feb 2025

Darla

Granbury is a bit of a destination place in the area, not so unlike Fredericksburg, so even lower end properties are a little pricier. This place definitely fits the description of \"lower end,\" with some light refurbs for appearances, but not enough to mask it being a bit tired.

If you like to workout at your hotels, go elsewhere. The \"gym\" is off the pool area, making it muggy and not well ventilated- with lighting that reminded me of the opening scenes of \"Joe vs the Volcano.\" The treadmill was rusted out and even if the other pieces of equipment were functional, the space was a 'no!'

As mentioned in another review, the pool & spa, though not my thing, were \"broken,\" meaning unheated in winter (I'm taking bets on how long they had been under repair).

Breakfast is adequate, but several broken pieces of equipment there, too, make McDonald's a reasonable option. I just wanted some cold water with my breakfast, but the water fountain around the corner? Broken. The \"pantry\" fridge by the desk? Empty.

I had an ADA room for some reason, which was fine. I like being on the first floor, but I was wondering if someone was wheelchair bound how in the world would the person reach the shower head to detach it from the hook? I'm 4'10\" with rather long arms & it was almost out of reach for me.

Staff was very nice & friendly though, but I was thinking for the money a clean Motel 6 & breakfast off site would have been a better option.

Leisure Self

2/10

Poor

01 Feb 2025

John

We came here thinking the pool and hot tub worked but it was broke down...
The price expedia quoted is not what we paid...
Whole experience was not noce

Leisure

10/10

Exceptional

12 Jan 2025

Ronald

NA

Leisure

8/10

Excellent

03 Jan 2025

MARCUS

Good location nice staff clean

Leisure Partner

10/10

Exceptional

02 Jan 2025

Charles

Clean, efficient hotel.

Leisure Family

10/10

Exceptional

01 Jan 2025

lea

Service great 👍

Leisure Family

10/10

Exceptional

13 Dec 2024

Andres

Its all good.

8/10

Excellent

23 Nov 2024

George B

The location was good for me and close to restaurants.

10/10

Exceptional

23 Oct 2024

Tuluara

Excellent Stay Cation

It was AWESOME! And I loved our room. I just wished the hot tub was working. My husband and I was celebrating our anniversary! And it would have been nice if it was working. None the less, overall it was very clean and we slept comfortably.

10/10

Exceptional

18 Oct 2024

Keyla

The hotel is nice and comfortable. Also the location is great, you are 2 mins away from the historic district but right in the main avenue in case you are going somewhere else.
The front desk staff was friendly and helpful.

Friends_and_family Family

8/10

Excellent

13 Oct 2024

Joy

Front desk clerk was amazing
Helpful and friendly

Business Partner

4/10

Poor

13 Oct 2024

Lana

Toilet run all the time. Noise from above. Tv ridiculous to work. No cleaning had to ask for more towels and toilet paper. Won’t stay there again. Front desk was helpful and friendly

Leisure Family

10/10

Exceptional

01 Oct 2024

Ellen

Great customer service

Business_and_leisure Family

8/10

Excellent

16 Sep 2024

Laurie

The heater was out in the indoor pool and hot tub. It was freezing. They should have discounted the stay or something.