Inkaterra Machu Picchu Pueblo Hotel

8/10

Excellent

20 Dec 2025

Laura

Kind of like a lodge style of property on lovely grounds. At some times of year I'd wonder if bugs might be an issue, but it was nice when we went. Staff was amazing, very helpful. The picked up our luggage from the train and dropped it back off- first rate service. Breakfast and dinner were great. We enjoyed the tour of the gardens to see the orchids and learn about the birds.

Partner

10/10

Exceptional

23 Nov 2025

Ralu

Yes

Friends_and_family Friends

6/10

Pleasant

15 Oct 2025

Robert

No toiletries in room. Unlit stairs.

Leisure Family

10/10

Exceptional

06 Oct 2025

Hao

On the morning of October 1st we were caught in a heavy downpour at Machu Picchu and ended up completely soaked. Even though we had already checked out, we went back to the Inkaterra front desk in the afternoon to ask for help. The two ladies and one gentleman who received us were absolutely wonderful — warm, attentive, and very efficient. They quickly arranged access to the spa so we could take a hot shower, and the front desk kindly helped dry our coats and shoes.

Thanks to their thoughtful assistance, we didn’t catch a cold after being drenched, and our trip continued smoothly. We are deeply grateful for their kindness and efficiency, and would like to extend our sincerest thanks to all three of them. Truly outstanding service that made a real difference in our journey!

10/10

Exceptional

01 Oct 2025

Lisa

The room was incredible. The whole hotel was absolutely over the top!

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Diana

The room was clean, large and beautiful.

Self

10/10

Exceptional

24 Sep 2025

Abdiel

Great Staff!!!

Leisure Partner

10/10

Exceptional

15 Sep 2025

Lucia

Clean

10/10

Exceptional

16 Aug 2025

James

Beautiful hotel located just outside town! Included dinner in particular was amazing!!

Leisure

10/10

Exceptional

26 Jul 2025

Richard

Nothing not like. Should have stayed longer

Leisure

10/10

Exceptional

15 Jul 2025

Lee

Great place to stay. Was too bad we were only there one night. Two or more would have been better.

Only one thing I would want others to know, the hot springs they have are not “hot”. I’m used to hot tubs so hearing hot springs was a bonus, but wasn’t hot.

Other than that, would certainly recommend.

Leisure Family

10/10

Exceptional

11 Jul 2025

Juan

Amazing

Leisure

10/10

Exceptional

18 Jun 2025

Jim

We were originally staying on top of the mountain, but that particular hotel closed. I scrambled to find an equal and the Inkaterra fit the bill. This is a great hotel. Beautiful, great rooms, amazing staff.

Friends_and_family Family

10/10

Exceptional

29 May 2025

Karen

Inkaterra Machu Picchu Pueblo Hotel was magical. The setting is peaceful and lush, with beautiful trails and gardens throughout the property. The staff were kind, attentive, and went above and beyond to make our stay special. Our room was cozy and clean, and the restaurant food was outstanding. Perfect location—close to town and the train, yet quiet and serene. Highly recommend!

Leisure Family

6/10

Pleasant

28 May 2025

Laura

Nice rooms with comfortable beds. Our suite had an outdoor patio with a sofa, mineral water pool and outdoor shower. Bathroom was large and had a towel warmer that was handy for drying clothes.
Pros: Housekeeping did a great job with keeping our room spotless. Nature tour was amazing and took about 1 1/2 hours. Pool bartender was attentive. Great location. Breakfast was good and with a nice selection. Lunch was delicious although limited. Great lunch staff.
Cons: Met the hotel staff at the train station but they didn’t offer to help carry our luggage (uphill to the hotel with stairs). Staff doesn’t communicate well. Breakfast was ordered night before for 6:15am as we had a 7am train for 7 hour hike. Didn’t arrive do we had to get coffee and a snack at the park entrance. Restaurant manager told us that we can get postage and mail postcards at the front desk but they don’t. Turndown service showed up twice out of 4 nights and when they did, they didn’t toss out the toilet paper and garbage can. Only ate dinner the first night as it was like cafeteria food (undercooked risotto and chicken breast was an overcooked ball of dry meat with skin on the outside).

Partner

8/10

Excellent

26 May 2025

Verified traveler

Check out time too early.

Partner

10/10

Exceptional

28 Apr 2025

truett

Can’t imagine

Can’t imagine a nicer place to have three days of rest and advinture

Partner

10/10

Exceptional

25 Apr 2025

Pablo Andres

Really nice property

Leisure Family_with_children

10/10

Exceptional

07 Apr 2025

Cathy

A beautiful setting for this exquisite hotel.
The staff was attentive & professional.
The restaurant was incredible, extensive menu & delicious food.
We enjoyed having the staff start our fire in the room. A first class hotel in every way.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Marcelo O

Absolutely beautiful facility. Dinning was excellent and the staff were friendly and helpful. The room was comfortable with a beautiful view. Would stay here again.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Rosemarie

Beautiful Nature gardens

Leisure Friends

10/10

Exceptional

05 Feb 2025

Camilo

Very good

The best hotel in Machu Picchu

Partner

10/10

Exceptional

22 Jan 2025

Marcin

Amazing hotel
Beautiful spectacular rooms

Leisure Family

10/10

Exceptional

09 Jan 2025

Daniel

Very friendly and attentive. Loving my stay!

Leisure Family

8/10

Excellent

17 Nov 2024

raluca

The hotel was nice easy to get too, but it didnt feel like a 5* hotel, however the stay was nice and food was super good

Leisure Partner

10/10

Exceptional

10 Nov 2024

Mauricio

Property was very nice, but there warmed pools were not working and they didn’t offer nothing in compensation, very irresponsible from there part not to offer any compensation

10/10

Exceptional

13 Sep 2024

gillian

Lovely rooms in a lush garden setting

Leisure Family

10/10

Exceptional

07 Sep 2024

Jonathan

Amazing!! The staff, grounds and rooms make this place shine! We were greeted by a lovely member of staff (Joel) at the train station who walked us back to the hotel and explained all the facilities and timings of breakfast etc… he was fantastic. The room was lovely and spacious, and quiet too! The hotel had a lovely charm about it and we truly had a relaxing stay. The bird walk is also very worth doing! Thanks Inkaterra for a lovely relaxing stay!

Partner

10/10

Exceptional

29 Aug 2024

Rajiv

Restful stay in the laps of nature at Inkaterra

Overall a relaxing stay in the laps of nature after visiting Machu Pichu.
The hotel is conveniently located next to the Train station. If you are visiting Machu Pichu straight on arrival, do request the hotel to kindly collect your luggage whilst you make the trip up and return as only backpacks will be allowed on the bus to the site or on safe storage area at the entrance to Machu Pichu.

Staff were courteous and took all the care to make your stay restful.
Breakfast buffet spread is reasonable but the ala-carte options (included)are really good. Dinner options are also good hence we had it at the hotel on both nights.

A special mention to Maiteh who are tended to us who always had a smile and was courteous and helpful in selecting the relevant dishes as well taking care of the gluten free options for my missus.
A big shout to the Laundry team who returned the laundry in few hours instead of requested next day much to my surprise . They had a big smile when I was amazed on handing over the pack
Tips to fellow travellers
1. Do take the option for Nature walk around the property as the in-house forest rangers are great. We thoroughly enjoyed the Twilight walk with Shan who enlightened us about the hotels’ history, Inca culture, constellations and the hotels’ onsite tea plantations.
2. Shoe cleaning is free :)

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

Rajiv

Restful stay in the laps of nature at Inkaterra

Overall a relaxing stay in the laps of nature after visiting Machu Pichu.
The hotel is conveniently located next to the Train station. If you are visiting Machu Pichu straight on arrival, do request the hotel to kindly collect your luggage whilst you make the trip up and return as only backpacks will be allowed on the bus to the site or on safe storage area at the entrance to Machu Pichu.

Staff were courteous and took all the care to make your stay restful.
Breakfast buffet spread is reasonable but the ala-carte options (included)are really good. Dinner options are also good hence we had it at the hotel on both nights.

A special mention to Maiteh who are tended to us who always had a smile and was courteous and helpful in selecting the relevant dishes as well taking care of the gluten free options for my missus.
A big shout to the Laundry team who returned the laundry in few hours instead of requested next day much to my surprise . They had a big smile when I was amazed on handing over the pack
Tips to fellow travellers
1. Do take the option for Nature walk around the property as the in-house forest rangers are great. We thoroughly enjoyed the Twilight walk with Shan who enlightened us about the hotels’ history, Inca culture, constellations and the hotels’ onsite tea plantations.
2. Shoe cleaning is free :)

Friends_and_family Family

10/10

Exceptional

14 Aug 2024

Ryan

Amazing place. Super comfortable. Great location. Early 10am checkout stinks.

Leisure

10/10

Exceptional

27 Jul 2024

Larry

Rooms are great and the staff is outstanding. You’ll hate leaving when checkout time arrives.

Leisure Partner

10/10

Exceptional

17 Jul 2024

Boris

Amazing place. Top of the line Confort and landscaping.

Leisure Partner

10/10

Exceptional

17 Jul 2024

Lisa

beautiful facility.

We were very pleased with the accomodations. It was very relaxing. The atmosphere was spa-like. The spa massage was excellent. The bottom of the pool was not clean- we only saw it was cleaned the morning we checked out.

Friends_and_family Family

10/10

Exceptional

14 Jul 2024

Lindsay

Beautiful!!

This property is amazing. It’s like a hidden sanctuary away from the hustle and bustle of the town where all you hear are waterfalls and birds and it’s the absolute most favorite place I’ve ever stayed !!

Partner

10/10

Exceptional

11 Jul 2024

Elham

If you are looking for a luxurious and relaxing place to stay near Machu Picchu, this hotel is perfect for you. My husband and I stayed for two nights and enjoyed every aspect of it. If you stay there, make sure to take advantage of their tours from the activity center. You will enjoy walking around the property, which is quite expansive. The dinner was also excellent. Additionally, they pick you up from the train station and bring your luggage to your room – wow! It is just a two-minute walk from the bus stop to Machu Picchu.

Leisure Partner

10/10

Exceptional

23 May 2024

Holly

Such an inviting jungle like retreat! A staff member met us at the train station and walked us to the hotel. The superior suite room was wonderful, especially with the natural hot springs hot tub! Would have liked a little more attention advertised as special services that go along with the room choice. Food was bountiful and tasty! Staff very attentive in the dining room!

Leisure

10/10

Exceptional

28 Apr 2024

Erick

The property was beautiful, convenient location to visit Machu Picchu. Our room was clean and beautiful, but the AC was not working, neither the TV. The food was very mediocre.

Leisure Partner

2/10

Poor

22 Apr 2024

Verified traveler

Worst check in experience I have ever had in my life.

10/10

Exceptional

18 Apr 2024

Alicia

Beautiful but don’t do laundry at the hotel. Too expensive

10/10

Exceptional

15 Apr 2024

Tommy

Unique look and feel.

Leisure Partner

10/10

Exceptional

07 Apr 2024

Christopher

The Inkaterra Machu Picchu Pueblo Hotel is without question the nicest hotel to stay at in aguas calientes. The grounds are stunning and the service is wonderful. Its the perfect spot for a trip to Machu Picchu. Enjoy!!!

Leisure Family

10/10

Exceptional

11 Feb 2024

Leslie

Beautiful unique hotel in the jungle

Leisure Friends

6/10

Pleasant

01 Dec 2023

Gregg

Overall positive stay. Best location in Machu Picchu. Sauna was a disappointment. Service was good and rooms are nice. Breakfast and dinner are included. Walkable to town and train.

Leisure Partner

10/10

Exceptional

24 Oct 2023

Dasii

beautiful property and great location

Leisure Self

10/10

Exceptional

20 Sep 2023

Bradford

Very beautiful property. Staff was very friendly and helpful!

Leisure

8/10

Excellent

29 Jun 2023

Todd

Great, but not perfect

Magical, beautiful establishment. The staff was amazing - they helped us with travel plans beyond Aguas Calientes, as well. The food is divine - truly, some of the best we had in the country. The two issues we had were as follows: the rooms, unless you get one up the hill, aren't particularly private. Ours wasn't too bad - there were plenty worse - but we had to close all of our shades to have any true privacy, which deprived us of natural light. Many rooms, including ours, are in the walkway, so guests and staff walk right by your room with regularity. Also, we were eaten alive after only five minutes by the pool - over 50 bites on each leg. Obviously, a hotel can't control the insect population, but by the next day the pool had been drained. Too bad that it hadn't been the day before. At over $500 per night, I have no complaints about the food or service or the hotel setting - all were absolutely elite - but between the room issue and the pool disaster, it didn't end up being a great value.

Partner

10/10

Exceptional

28 Sep 2022

Jan-Michael

Really nice property with lovely large rooms. My only critique is around dinner, which if you are staying for more than 1 or 2 nights can become a bit repetitive

Leisure Partner

10/10

Exceptional

20 Sep 2022

Jose

The best place in Machu Pichu, would not recommend anywhere else.

Leisure Self

10/10

Exceptional

25 Jul 2022

Brendhan

Inkaterra is a beautiful and unique property. The food, the atmosphere (incredible!) and the location were all great. The service was hit and miss at times but the atmosphere, the grounds, the exquisite rooms and the food more than made up for it. A very unique experience.

Leisure Partner

10/10

Exceptional

17 Jul 2022

Frederick

Amazing room, staff very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

11 Jun 2022

Graciela

Welcome to the jungle!

The staff is amazing and very friendly. The food that they serve for breakfast and dinner was very delicious. The grounds of the hotel are breathtaking. We loved watching all the birds and beautiful orchids. If you have allergies, be sure to bring your meds. The area is full with bugs and bad smells from the fossil fuels that they burn.

Partner

4/10

Poor

01 Jun 2022

Faisal

No tea or coffee in the room or even common areas. Very expensive drinks. Uncomfortable bed. Spiders in the room. Poor wine selection. I shouldn’t even give this place a 2 star review, but only doing it because when I kicked a fuss about having to pay for tea and coffee, they did credit me back for what I paid for them at the bar.

Leisure Partner

8/10

Excellent

28 Apr 2022

Michele

Gorgeous property. The service was excellent. Was a great stay!

Leisure Partner

8/10

Excellent

21 Apr 2022

Paola

Loved the property. Extremely pleased with all amenities. The suite was the right experience for my family. Pictures are certainly accurate. Service and staff were top notch.
Only suggestion would be to improve the property’s reception and entrance areas to enhance and complete the whole Inkaterra experience.

A special thanks to all the ladies at the front desk for their hospitality.

Leisure Family

10/10

Exceptional

15 Apr 2022

michel

The property was great, it is one of a kind. The staff was wonderful especially Diego from the dinning room. Diego was highly attentive and also very informative. He went above and beyond to make our experience a memorable one. The food was amazing the staff was amazing and the area and views were amazing.

Leisure Partner

10/10

Exceptional

06 Apr 2022

Larry

I stayed at this property approximately twenty years ago and was impressed with it back then. Today it has only gotten much better !!!!!

Leisure

6/10

Pleasant

18 Mar 2022

LUIS ROBERTO

The food was not good at all.

Partner

10/10

Exceptional

11 Mar 2022

Tamara

I cannot say enough about our stay at Inkaterra Machu Picchu. From the moment you exit the train, the staff is available to assist with all of your needs. I was traveling during the rainy season with my young son and it was such a relief to immediately be able to hand over my bags, check in, and get settled into our comfortable room. A few examples of their excellent service: When I arrived I asked for laundry service and within 10 minutes, the director of the laundry/linen service was at our door asking what we needed. He got all of our clothes washed and returned to us within 3 hours and only charged the regular rate despite the express service. Even more astonishing, the next day after we returned from Machu Picchu, we were cold, wet, and tired and we had already checked-out in the morning. We went to pick up our bags at the hotel lobby and asked if we could change. They initially offered up their spa to provide us with towels and showers prior to our return back to Urubamba. However on seeing how tired my son was, they just gave us a key to a room and let us use it the rest of the day FREE OF CHARGE so that we could shower, change into dry clothes and my son could nap in a warm and comfortable place. I have NEVER experienced such kindness and generosity. I would definitely recommend Inkaterra Machu Picchu as a MUST during your travel plans. Thank you to all the staff for making our trip as comfortable as it was.

Leisure Family

4/10

Poor

10 Mar 2022

Frank

Unclear policy regarding number of guests. We were unaware we had booked for one guest and the staff insisted on checking in that we pay $240 USD additional for a second guest. This was despite working with their corporate staff on stays at multiple properties of theirs and booking tours for both guests. They never alerted us to this issue until checking in and were very abrupt about the demand. After speaking with multiple staff and the manager, they waived the fee, but removed included services for the second guest. We were okay with this compromise, but not with how we were treated on arrival. The junior suite we booked was also disappointing. It didn’t live up to the photos and wasn’t the upgraded room we were told to expect with VIP Expedia booking despite many higher level rooms being available on the property.

Leisure Friends

6/10

Pleasant

02 Jan 2022

Michelle

Highly highly overpriced.

Leisure Partner

8/10

Excellent

25 Nov 2021

Erin

Machu Picchu - Annual friends trip

Best hotel in the area however service is very slow. Plan accordingly.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2021

Lita M

The property is near the train station, has free DINNER and breakfast, has eco tours for free on the property and is absolutely beautiful. It is NOT handicap friendly but no where in Peru is. I would go back in a second!!

Leisure Friends

10/10

Exceptional

14 Aug 2021

Diana

Stay here if you can.

Best hotel in Machu Picchu. Jorge and Diego are excellent waiters. Our three massages were world-class.

Friends_and_family Family

10/10

Exceptional

02 Aug 2021

Katherine

The hotel and property are beautiful. Set back into the cloud forest with lots of plants and flowing water. The room was comfortable and fireplace was a lovely touch.

Partner

8/10

Excellent

18 Jun 2021

Verified traveler

Inkaterra Properties are the way to go if you’re traveling to Machu Picchu or the Amazon. The staff was great! I felt the food was not on par with the Puerto Maldonado location (which has an amazing chef!) and I felt like the whole facility needed a good cleaning after being closed for COVID. I felt the hotel was not completely properly prepared for guests yet. I felt my room was exceptional but again , needed a deep cleaning all around. The property is a little overgrown, the roof tops are in need of a cleaning, and the dining/guests areas need a deep cleaning. It’s hard to say anything negative as it was such an overall great experience but this has to be an honest review and I have to give them a pass because they suffered great economic loss from the pandemic. The priority is, nonetheless, absolutely beautiful. Italo was the most helpful staff member and made sure we had everything we needed.

Leisure Partner

10/10

Exceptional

26 Jan 2020

Amy

Beautiful hotel!!!

This hotel was amazing. Made our stay in Aguas Calientas perfect. The room and staff were great. Wish I has more than 2 days here.

Partner

10/10

Exceptional

27 Dec 2019

Irina

Beautiful grounds right in the jungle and tremendously friendly staff! Just excellent!

Leisure Family

8/10

Excellent

21 Aug 2019

Verified traveler

Property was beautiful! We stayed three nights and felt it was a bit too long. I think two nights would’ve been perfect.

Leisure Partner

10/10

Exceptional

14 Jan 2019

Emilie

Pricey but worth it

Slightly expensive but made my stay at Machu Picchu memorable

10/10

Exceptional

24 Nov 2018

Rachel

Absolutely amazing hotel. We loved every second there and were sad to leave. We will definitely be back.

10/10

Exceptional

19 Sep 2018

Joan

A wonderful place to stay while visiting Machu Picchu. Gardens were lovely and the Cafe restaurant was excellent.
Very pleasant stay.

10/10

Exceptional

06 Sep 2018

Michael

5 Stars, Great with only one execption.

The hotel made arrangements to meet us at the train to help collect our baggage and move it to our room. Additionally they upgraded us from the standard room to a suite with plunge pool. The grounds were amazing, the only exception was the evening walk which was rather boring and led by someone very inexperienced, he was very appolgetic, aside from that it was great.

Friends

10/10

Exceptional

09 Jun 2018

Verified traveler

Very special hotel. Every part of the stay was top notch. Service was wonderful. Grounds were beautiful and peaceful. A true oaysis in a very busy touristic town.

10/10

Exceptional

22 May 2018

Verified traveler

Excellent one of a kind hotel and amenities in a great location to visit Machu Picchu. Do detail overlooked.