Best Western Mineola Inn

8/10

Excellent

05 Apr 2026

Steven

While not bad could use softer beds overall not a bad stay and other issue was staff chit chatting in front of coffee when was waiting for coffee

Self

10/10

Exceptional

13 Mar 2026

Kyle

Great budget hotel for solo traveling or families!

10/10

Exceptional

13 Mar 2026

Renita

Impressed with cleanliness, breakfast, and the friendly staff!

10/10

Exceptional

12 Mar 2026

Jeff

Easy parking, very clean and the staff was very nice and helpful. The breakfast was good also.

10/10

Exceptional

02 Mar 2026

Ann

Service desk was prompt and helpful. Rooms were clean.

Friends

6/10

Pleasant

01 Mar 2026

LEAH

This hotel is rated way too high and it’s very misleading. It’s definitely not worth $150 per night…maybe 1/2 of that. There were several reviews about the breakfast being great and it was disgusting. The scrambled eggs were floating in a pan of water, the sausage was not breakfast sausage and it was way undercooked and the coffee had so much grounds in it. The room was meh and the beds were average comfort. We were not impressed at all, especially at that price point.

Partner

10/10

Exceptional

24 Feb 2026

Richard

Best beds, everything else is great

10/10

Exceptional

22 Feb 2026

Hugh

The room was spotless and the staff was very courteous

Self

10/10

Exceptional

12 Feb 2026

Gildred

The room was spotless and staff was good.

Self

10/10

Exceptional

10 Feb 2026

José Luis

Was good

10/10

Exceptional

09 Feb 2026

Arturo

Very good

Business

10/10

Exceptional

08 Feb 2026

Lorena

Yes everything was great

10/10

Exceptional

27 Jan 2026

Kathy

The room was very clean staff were very friendly. My grandkds wee with me the loved the breakfast.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Pastor Lynn

The room was okay. The bathtub needed some work. Shipped and the tiles needed bleach or something sprayed in the grout. It looked unsanitary. They need new bathtubs and regrout the tile. the beds were too soft for me; I woke up with my back hurting. I went down to purchase some candy, and I needed to use my card instead of the cash I had on me. I don't want to use my card to purchase things like that in a hotel. Great location in Mineola.

Leisure Friends

10/10

Exceptional

08 Jan 2026

Jennifer

Clean room, friendly staff

Leisure Family

8/10

Excellent

05 Jan 2026

Michael

Clean room
Good breakfast
Could use an upgrade on soap, shampoo etc.

10/10

Exceptional

04 Jan 2026

Dolores

Clean room and nice breakfast and friendly staff

10/10

Exceptional

29 Dec 2025

Ladonna

The receptionist was welcoming, friendly and very accommodating. I only wished I had gotten her name to include in this review. I believe she is a new employee of less than 6 months. Our room was cream and comfortable and she ensured we were satisfied with our accommodations. Please let her know that she had a positive impact on our experience and to keep up the good work.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Fuentes

Friendly staff.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Doug

AC was great and the property was quiet. Staff was friendly! Breakfast was good as well. Overall good experience and I will visit again when I’m in the area.

Leisure Self

10/10

Exceptional

28 Nov 2025

April

Super friendly and quick

Leisure Family

8/10

Excellent

10 Nov 2025

Gildred

The breakfast menu was fresh and the a/c was good.

Self

6/10

Pleasant

09 Nov 2025

Donna

At check in the clerk was not very friendly and it seemed to take a long time.
The hallways in both floors were being repainted so there were ladders. workmen and equipment we had to dodge around to get to our room Saturday. Sunday they were not working so it was better.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Phyllis

Yes very nice

8/10

Excellent

01 Nov 2025

Terry

Courteous staff, clean facility

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Jessica

The room was huge and very clean I loved the jet tub in my room the bed was comfy breakfast was ok not alot of options and the staff was great! Over all I really enjoyed my stay and will def be back!!

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

Charice

Staff were pleasant, bed was comfortable.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Alice

Clean room and quiet

Leisure Family

10/10

Exceptional

18 Oct 2025

Kristi

Overall excellent stay.

10/10

Exceptional

18 Oct 2025

Ron

;Room was Great and Clean, Air worked good, Liked the fact that was actually a fan in the bathroom with lots of hot water! I was greeted instantly at the check in counter

Business_and_leisure Self

4/10

Poor

28 Sep 2025

William

AC was really bad, breakfast was bad. By 4:00 a.m. I had the AC down to 62, but it wasn't cooling and never ran for more than 30 minutes.

Friends_and_family Friends

10/10

Exceptional

19 Sep 2025

Kayla

We've stayed here a few times before, however this was the first time being able to use the pool area. My girls loved it. However we do wish they would do soemthing a little safer with the hot tub area, either fix and refill it or something else to where there isnt an open space with lose rocks. My daughter is 3 and austisic and it made it hard for her to understand that wasnt a play area. We also wish the beautiful rock water fountain was on and running. Over all it is a very nice place, our room was clean and tidy. We will definitely stay again. Thank you for keeping this hotel nice and enjoyable.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Javier

The area was very peaceful

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Rebecca

The first time they wanted a credit card on file for damages. Stayed here several times ove the last few years, and never had this asked of me until just now.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Dawn

Family 1st birthday party

First time staying here and it was wonderful. All the staff were very friendly and helpful. Rooms were clean and comfy. Great location for our family. Will stay here again when back in Texas.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Sheila

Very clean

Leisure Partner

10/10

Exceptional

03 Aug 2025

Megan

Convenient and easy

Leisure Family

8/10

Excellent

25 Jul 2025

Robert

Staff was quite helpful. No business center. Room was clean and well ordered.

Business Self

10/10

Exceptional

12 Jul 2025

James

Nice clean and helpful employees

Business Self

10/10

Exceptional

06 Jul 2025

Danny

Very friendly sraff especially Brandon who made sure we had everything we needed.

Friends_and_family Friends

6/10

Pleasant

04 Jul 2025

Celine

This hotel was fine. Cleanliness is most important, and it was clean. The bed was hard and difficult to sleep on, the AC unit was so loud it woke me up every time it clicked on and back off. If anyone is outside your room, you'll hear them. Breakfast was fine.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Donna

Very clean. Friendly staff.

Leisure Friends

10/10

Exceptional

29 Jun 2025

Elsa

The only thing that needed more attention was the tub and the tile in the bathroom.
But everything was very good for the price location is excellent and very quiet.

Leisure Partner

4/10

Poor

19 Jun 2025

Tonya

I liked the service from the staff. My room was stuffy and a little dusty when I arrived.

Self

2/10

Poor

16 Jun 2025

Stephen

Power went out on last day had to leave early due to no AC

10/10

Exceptional

15 Jun 2025

Steve

Service was friendly and helpful…room was extremely clean!

Leisure

10/10

Exceptional

07 Jun 2025

Charles

Clean rooms, quiet and loved the jetted tub

Leisure

2/10

Poor

31 May 2025

Daniel

Room was next to starcaae and pool entrance door door banged untill around midnight so did they run up and doum stars was very tierd early coud not sleep for noise untill after midnight will never stay at best Western again 😑

Leisure

10/10

Exceptional

29 May 2025

Mark

Friendly, helpful, great breakfast.

Leisure Family

4/10

Poor

19 May 2025

Marcia

It was in a convenient location.

Leisure Self

10/10

Exceptional

18 May 2025

Ruby

Staff very nice and welcoming.

Leisure Family

10/10

Exceptional

11 May 2025

Michael

Good for price and quiet friendly staff

Leisure Pet

10/10

Exceptional

04 May 2025

Dale

Breakfast was meager, but good. Staff at check in was extremely friendly. Clean room 10/10 will stay again

10/10

Exceptional

01 May 2025

Dana

The hotel was very quiet and the staff was very accommodating !

Leisure Family

6/10

Pleasant

20 Apr 2025

Steve

Was ok and quiet great location to explore things but the hotel is definitely dated could use some room updates and the first day ran out of hot water which I've never experienced at a hotel before

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Melinda

Great value.

The property was in good shape, clean and nice. The service was great, and the breakfast was good, and convenient

Friends_and_family Family

2/10

Poor

05 Apr 2025

dana

Horrible stay.

We stayed from the 1st to the 5th. We had items come up missing the first night. We spoke to front desk who asured us that we woukd get a call about it and we never heard a word. I checkwd in daily with the front desk even checked lost and found and still didnt find most of kur missing stuff. We did find one item of our stuff damaged out by the main road as you are coming in by oreilys. The phone in the room did not even have a cord in the back of it. It cost us 20+ to do 2 loads of laundry. We ask only booked here for hot tub and pool as we were driving 50 hours. Front desk did not tell us they were out of order even when mentioning to them how excited we were to use the ammenities and how we just needed to go buy swim wear. It was not until after we bought the items and got ready to swim that staff told us they did not work. The weight room was locked and our room key would not open the door either. We had to go buy our own toilet paper and towels as room service only gave us 2 towels for 4 people and questioned us about needing toilet paper. 10 out of 10 will not recommend to anyone.

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

CAROL

The staff were all very kind and accommodating. I booked the room for my nephew for his wedding day and they were so helpful allowing me to go early and decorate and get keys for them.

Leisure Family

8/10

Excellent

22 Mar 2025

Eduardo

Quiet and convenient

Business_and_leisure Self

6/10

Pleasant

16 Mar 2025

John

Pillow case tattered. Holes in black out curtains. Need plaster on bathroom wall.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Kent

Better than I expected. Good staff. Clean, comfortable room. Bed great. Bkfast very good.

10/10

Exceptional

16 Jan 2025

Becky

This hotel was very clean and easy get to.

Leisure Family

6/10

Pleasant

13 Jan 2025

Esbeidy

Good property

10/10

Exceptional

02 Jan 2025

Scott

Clean hotel with friendly staff. Rooms are good.

Even the pool looked inviting and it’s winter!

Business_and_leisure Self

10/10

Exceptional

30 Dec 2024

Nathan

.

8/10

Excellent

21 Dec 2024

Cheryl

I liked that it was clean and very convenient to the local main street!

Leisure Partner

10/10

Exceptional

06 Dec 2024

Ruben

Good

Business Partner

10/10

Exceptional

01 Dec 2024

Lynne

Staff was wonderful and very helpful.

Leisure Family

10/10

Exceptional

26 Nov 2024

Marie

It was nice, free breakfast and friendly staff.

Leisure Self

10/10

Exceptional

22 Nov 2024

Gerald

I have stayed here before. It's not a real big hotel only 2 floors but very nice.

Leisure Family

10/10

Exceptional

16 Nov 2024

Mary

It was close driving distance to Canton Tx

Leisure Partner

8/10

Excellent

04 Nov 2024

Joyce

A nice stay at this Best Western with the best front desk hospitality. Our room was clean and the beds were comfortable. Our room temperature was good. The pool needs big time help, it was dirty and the patio furniture was dirty.

Partner

2/10

Poor

25 Oct 2024

shiyi

nasty

8/10

Excellent

22 Oct 2024

Dawn

updated property and the room was clean and comfortable

Business Family

10/10

Exceptional

21 Oct 2024

Larry

Hotel was well maintained and the staff was friendly.

Leisure Self

10/10

Exceptional

07 Oct 2024

Kelsey

Great stay!

This hotel exceeded expectations. The staff was very friendly! Breakfast was great! Room was clean! Pool was perfect.

Friends_and_family Family

8/10

Excellent

24 Sep 2024

Marilyn

The staff was always pleasant. The rooms were good

Business Partner

8/10

Excellent

20 Sep 2024

Carol

We were not happy with the first room we were given after asking for a handicap room. It was not. The pull up bar for the stool was behind it, and no grab bars in tub/shower. After complaining, we were moved to a true handicap room.

10/10

Exceptional

13 Sep 2024

Charles

Quiet and friendly

Business

10/10

Exceptional

19 Aug 2024

Janice

Quiet and Comfy

Friendly service at front desk and breakfast area. Hot breakfast very good—make your own waffles, scrambled eggs, bacon, ham, biscuits, cereal, yogurt, fresh fruit. Pool a nice treat and room appeared fresh and clean. Very comfy and quiet. Recommend.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Robert

Nice place, nice stay.

10/10

Exceptional

29 Jul 2024

Charles

Nice

10/10

Exceptional

28 Jul 2024

Justin

Will return

Great staff. Good breakfast options and hot coffee. Clean rooms. Overall good stay.

Friends_and_family Family

10/10

Exceptional

28 Jul 2024

Rodrick

Loved

10/10

Exceptional

22 Jul 2024

Shelley

Great place to stay. Good breakfast.

10/10

Exceptional

17 Jul 2024

Charles

Nice

10/10

Exceptional

27 Jun 2024

Ashley

Staff was friendly and the rooms and building were very clean. The breakfast was pretty good too!

Pet

8/10

Excellent

17 Jun 2024

David

Very nice hotel, everything was very clean except some areas on the carpet by the bed.. I just noticed while l was looking around.. but the room had a nice view and very peaceful and relaxing I definitely will stay there again when I come back to Mineola.

Leisure Self

10/10

Exceptional

04 Jun 2024

SUSAN

Nice

Check in was very easy. Staff was nice! The only slight complaint I have is the paint in the bathtub was peeling. Everything else was fine. Would definitely consider going back.

Partner

10/10

Exceptional

01 Jun 2024

Verified traveler

Nice Stay

Comfortable, clean, easy to get to the room.

Friends_and_family Family

4/10

Poor

31 May 2024

Jennifer

The room was clean, front desk and other staff were great and accommodating. Bed was comfortable. Breakfast was great. Grounds at the front are nice. The problem comes from behind the property. This is an older property with rooms on the first floor opposite the main entrance that are very musty, with a view of an old, tilting-at-the-top retaining wall covered with green algae and a muddy, musty, algae-growing narrow, approximately 6-8 foot, alley just under that retaining wall. The air conditioning is pulling in mucky-smelling moisture from that alley. The first room assigned was very strongly smelling of mold. So we asked for a different room. The second room was a little better, but became more musty on this rainy weekend. I have asthma and am allergic to mold. I would not stay here again. However, it may be that rooms on the front side of the building or on the higher floors are fine. Don't know. Hotel was fully booked and we were only offered a different room on the first floor at the back with the alley outside the window.

Leisure Partner

10/10

Exceptional

28 May 2024

Melissa

The staff was very pleasant

Leisure Family

10/10

Exceptional

27 May 2024

Krista

Great stay

The room was large and clean. Easily the best best western I’ve stayed in, in while! Breakfast wasn’t busy but kept the food stocked!

Partner

10/10

Exceptional

19 May 2024

Thomas

Great place to stay.

Great place to stay. Our room was clean and comfortable. The staff was friendly and the breakfast was great.

Friends_and_family Family

4/10

Poor

06 May 2024

Rubye

Not Pet Friendly

At check in, I had a reservation, said was pet friendly, pets under 20#’s free, I read that on hotel.com, booked it, get to BW Mineola, I am charged $50 plus tax! For my 2 @ 8 #’s..small Bostons. Asked guy @ checkin, stated policy, did not give a snit, one way or other! Well, we get to room, settling in, we pull our shoes off, our socks are sticking to the carpet, lmao! We said that’s what we get for trying to check in early, we had to keep our shoes on, spread towels by bedside and in front of chair, we kept asking for more towels@lol. Yeah, next time we visit family, we won’t be staying with Best Western Mineola on 100 Debby Lane!! Positive side, we hung with two roadrunners around their shrubs, they do not like bread, dog food yes! Beautiful birds

Friends_and_family Family

8/10

Excellent

28 Apr 2024

Brandon

We were in town for a wedding, and this hotel was a close, clean place to stay. The included breakfast was nice.

Leisure Partner

10/10

Exceptional

18 Apr 2024

Dana

The property was clean and in a quiet area. We fully enjoyed our stay !

Leisure Family

8/10

Excellent

12 Apr 2024

Robert

Single curtain, limited light blocking. Loud road noise. Paint job incomplete, (painters tape in bathroom)
Lovely staff!

Leisure Family

8/10

Excellent

10 Apr 2024

Janet Frey

Mineola 2024

It was a quiet and convenient location. The hotel is nice, but a little worn here and there. The breakfast was really good quality and served hot. Staff was friendly and attentive.

Partner

8/10

Excellent

07 Apr 2024

Rhonda

It was good

Leisure Family