Name: Surestay By Best Western Mt Pleasant
Address: 102 E Burton Road, Mount Pleasant, 75455, US

8/10

Excellent

12 Jul 2026

Annette

This hotel is dated and the rooms while clean seem old and sad. The biggest disappointment was the breakfast and lack of staff to manage it. Most hotels have a person who looks after the breakfast room and cleans and replenishes the food when needed. These countertops, though, had chocolate milk on them that had been there awhile since no one else was in the breakfast area. The sparse sausage was hard as a rock, there were no eggs except hard-boiled still in the shells - with no way to rinse off the egg after removing the shell. Only one yogurt remained. And no one was at the front desk and no staff in the breakfast area to help. The hotel didn't stand up to Best Western quality.

Partner

6/10

Pleasant

06 Jul 2026

Crystal

We went to get the breakfast and nothing was there it was bad sausage and stale cereal. no eggs

Friends_and_family Family

2/10

Poor

28 Jun 2026

Chelsea

The smelled horrible. The sheets had stains and smelled like mildew. We had dead roaches in the room… the recliner chair cushion was sunk in and stained. I was absolutely mortified.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Lester

Absolutely love it

Self

8/10

Excellent

21 Jun 2026

Songyoth Michael

We stayed one night at the hotel and the room was very clean. The hotel is older so the interior doors don't align well, etc. We didn't use the pool but it was clean and in good shape. The staff was very responsive to our request for additional towels and items. Not a fancy hotel but is good for a budget hotel if you are traveling. Will stay here again.

Family

10/10

Exceptional

21 Jun 2026

David

Nice motel for the price ! There pet friendly ! I’d definitely come back ! Great staff as well from the second we checked in and the pool was nice to !

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Walter

Room was clean. Staff was nice. Everything went well.

Self

6/10

Pleasant

17 Jun 2026

Mason

Our room was clean for the most part, but there were clear signs of long overdue necessary deep-cleaning on the walls and in other areas like the lamp shades with questionable dark residue spots. We enjoyed the large comfortable bed. Our favorite part of our stay was the outdoor swimming pool. The swimming pool was spacious, well -maintained, and had cute dolphin/ocean designs on the bottom of the pool.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Matthew

In no way is this ever more than a 100 dollar hotel... you will not want to use their water for showers or washing hands, you will not be able to eat any breakfast other than orange juice and you will wake up feeling like bugs crawled all over you.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Tom

Clean room and quiet property.

Self

4/10

Poor

14 Apr 2026

Engelberth

Poor housekeeping

8/10

Excellent

14 Apr 2026

cristi

The A/C was sufficient. We did not use the laundry

Friends

8/10

Excellent

09 Apr 2026

Clayton

Quiet and clean location will definitely stay again

Self

6/10

Pleasant

26 Mar 2026

michael

Value for money

6/10

Pleasant

25 Mar 2026

Rod

Great staff, clean room/beds, but property is long-in-the-tooth. Some repairs are poorly done. Breakfast was terrible. Pool was not in good shape (but early in season). Okay for the price.

Family

2/10

Poor

07 Mar 2026

kenneth e

This is not a hotel it is a motel and it is very out dated. No plugs to charge your electronics except by the front door and in the bathroom and those plugs won’t hold the prongs in.
There was crumbs all over the only sitting chair.
There was durty Qtips in the corner on the floor
and in the trash can..
We got the tv on once and it turned off and didn’t come on again.
If we weren’t so tired we probably wouldn’t have stayed.
One plus was the bed was comfortable.
The so called breakfast was just some cereal.
I actually think it was worse than a Motel 6 because the price was a lot higher and Motel 6 knows they aren’t a hotel.
I would not recommend anyone staying at this place.

Family_with_children

6/10

Pleasant

03 Mar 2026

george

Room hard to move around in

Partner

2/10

Poor

03 Mar 2026

Shane

Hotel was dirty! You’re better off spending more money at a better hotel in the area.

2/10

Poor

01 Mar 2026

larry

the room was gross... i left the hotel and booked a different hotel

10/10

Exceptional

23 Feb 2026

Sabrina A

Staff is always so courteous! I stay here often because it's so quiet and close to where I visit my friends. I feel safe too! Well lit and fresh paved lots. My room is always clean too and I'm picky.
The pool is a bonus and a must in summer. My go to stay for less than competitor's too!

Self

10/10

Exceptional

10 Feb 2026

Richard

The room was large and very clean and the next morning breakfast was served

10/10

Exceptional

09 Feb 2026

Lee

N/a

6/10

Pleasant

05 Jan 2026

Ellen

Found bug on the floor, not a roach though. Beds were clean and comfy. Not enough towels or wash cloths. Overall, okay

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Roger

Check-in took over 30 minutes, and there was only one person ahead of me. They had big problems with their room, and the front desk staff connected them to some off-site management person. While they were on the phone for 15 minutes, they could have easily checked me in, but did nothing. Then as the customer with the gripes finished her call, she decided to turn around to me and tell me all about it, at which point the girl at the front desk began to assist a lady who had walked in behind me, rather than calling me up to be served. Totally inappropriate and inconsiderate! There is a definite need for more training and customer service here.

Leisure Partner

6/10

Pleasant

13 Nov 2025

emilio

Weekend staff was great week day staff was a bit rude access door leading to pool/laundry room was not functional don't think I'll put my family thru that again no thanks

Business_and_leisure Family_with_children

8/10

Excellent

10 Nov 2025

richard

Room was good, staff fine

6/10

Pleasant

08 Nov 2025

John

No cooked egg options with breakfast other than hard boiled.

Self

2/10

Poor

07 Nov 2025

Wanda G

Place really stinked!! In the office stinked in the hallways going to my room smelled of death!! Rooms didn’t have numbers so after walking around for 20 min trying to find my room I had to go back and find the staff. It was around very weird feeling and stabled so bad everywhere

Leisure Partner

2/10

Poor

20 Oct 2025

Karolyn

This property is in a sketchy area. It is an old motel. We went into the first room given to us and there was a large cockroach on the wall. (I wanted to leave this place and go elsewhere, but I could not reach anyone with Expedia customer service to cancel this reservation.)The 2nd room was ok, but I didn't feel good about the place. There was no breakfast even though it has that on the website. I do not recommend staying here. For a Best Western property, it was a big disappointment.

Leisure Partner

4/10

Poor

13 Oct 2025

Wendy

Musty room, had mold on bathroom ceiling, urin all over the toilet, dead crickets and cockroachs all over the room. If you dont get breakfast before 8:00am its gone and it isn't much of a breakfast, bare minimum I asked if they had yogurt she said yes and only brought 2 out to put in the fridge when this was at 7:15, very cheap dirty rooms

Business Family

10/10

Exceptional

06 Oct 2025

stephanie

Great

Friends_and_family Friends

10/10

Exceptional

11 Sep 2025

Michael

It was perfect! Clean and pet friendly! Mya my fur baby loved it.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Angela

The room was clean, the bed was comfortable, and the shower water pressure and temperature was great. Convenient location off the highway with minimal roadway noise. I will stay again when I'm in the area.

Leisure Self

2/10

Poor

24 Aug 2025

J. Isaac

Bathroom door look as if it hadn't been cleaned before. Roach came out of no where in the bathroom. Toilet was leaking water from somewhere on the back, it wobbled. The bed was as if a huge person was sleeping in-between my wife and I we kept ending up in the middle because of it. Now we both have back issues from this stay. Lower back, both of us, soreness. Coffee pot look like it was never cleaned from the dust on it. (Did not attempt to use) Iron was sticky from something. Microwave buttons didn't work properly. No tissue in the tissue dispenser. The front door looked cracked open at the trim. The gym was not clean for use so I did not attempt to workout. I do not recommend this place.

Leisure Family

10/10

Exceptional

22 Aug 2025

Colin

been there many times there always very welcoming and helpful great place to stay

Leisure Partner

10/10

Exceptional

12 Aug 2025

Paul

Quiet and clean

Leisure Family

8/10

Excellent

06 Jul 2025

Lisa

Getting to your room outside while the bugs were terrible. Next time I’ll get a room I can get to from inside the hotel

10/10

Exceptional

02 Jul 2025

Justin

This was the most charming hotel I stayed at on a recent road trip. I wouldn’t call it fancy, but it was well maintained and clean. From the dolphin fresco at bottom of the pool
To the arch in my room it felt like someplace that Wednesday from the book American Gods would stay at. Once the A/C had a chance to run, it was a really nice stay :)

Business_and_leisure Self

4/10

Poor

25 Jun 2025

Misty

I only stayed one of the two nights I was scheduled to stay. Didn’t even ask for a refund, just changed hotels. I’m pretty easy going but when I feel things jumping on me and have bites on my body…I’m out! Staff was friendly and they did clean the room before arrival, I could tell. It’s just so so old and dingy. As a woman alone I did not feel super safe but I’m always packing so I stayed until I started to feel the “bugs.” I suspect they were fleas.

Business Self

10/10

Exceptional

21 Jun 2025

Christina

A great place to rest up and relax!

Partner

6/10

Pleasant

17 Jun 2025

Renee

Good a/c comfortable bed

Business Self

10/10

Exceptional

13 Jun 2025

Donna

The staff are very friendly. The room I had was very cleaned. I was very impressed how clean the lobby & breakfast room was. The coffee and food was also great. This hotel even had a laundry room and clean.

Friends_and_family Friends

6/10

Pleasant

08 Jun 2025

Renee

Good

Business Self

6/10

Pleasant

06 Jun 2025

Renee

Good room, ac and location for the price

Business Self

8/10

Excellent

04 Jun 2025

Jerry

Short stay in Mt Pleasant was not part of my trip.

Business

10/10

Exceptional

01 Jun 2025

Donald

Clean and staff was nice

Leisure Partner

6/10

Pleasant

31 May 2025

Michelle

All on me I booked here with Expedia, and this whole month has been crazy, hit by tornado at home three totalled vehicles tree on house, trees down everywhere property just destroyed, and then husband loses wallet right after all that, had to cancel cards reorder cards place holds on stuff you name this month brought it, but anyway I booked here late at night thought it was for Arkansas, once I put in maps realized I was way off. We stopped in and asked about cancelation, they only charged me half and young up front was very helpful and kind and went above and beyond trying to help me, said I sis have to contact Expedia though regarding the refund amount of 45.so I got on phone and oh my gosh I thought I would never contact anyone with expwdia, but finally 35 minutes after Ai talking I did, meillani I think was her name and she was very helpful, she even called and tried to get me full refund even though we already tried that and I was happy with half of it. She apologized she couldn't do more, but I thanked her for all her help. She assured me my refund would be for the 45.00 nothing less. I thanked hotel clerk also. Who contended with my moody husband and apologized to me for it, I said no honey I'm sorry cuz it's not your fault I did this and hw should act better. Anyway worst part of this is that it was one more thing to my month, and having hardest time reaching anyone with Expedia they really need to fix that.

Leisure Pet

4/10

Poor

31 May 2025

Ricardo

No god

Business

8/10

Excellent

24 May 2025

David

Ok

Leisure Partner

10/10

Exceptional

13 May 2025

Markeia

Its ok

Leisure Self

10/10

Exceptional

11 May 2025

Manuel

Excellent value

Bed was comfortable and hotel was clean and quiet. Loved it.

Self

6/10

Pleasant

25 Apr 2025

Sheila

The staff was absolutely fantastic! While this property is a bit older, it could definitely benefit from a remodel and updated furnishings.

Business_and_leisure Self

10/10

Exceptional

21 Apr 2025

Chelesta

The front desk personnel was good. I walked in in to check in and was greeted right away. She gave a few options to get to our room. When we needed more towels we go them in a good timely manner. Breakfast was good as well.

Friends_and_family Family

2/10

Poor

04 Apr 2025

Verified traveler

We were catfished by the Pictures

The pictures definitely look different than where you actually stay. Supposedly a non smoking room but reeked of smoke. We went down for their breakfast but the only thing we could find was orange juice and not a single employee anywhere to be found. This place is a dump!

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Verified traveler

Very nice

This location is quiet, I was allowed to check in 30 minutes early. The room was clean, tv and wifi both worked well. Check out was quick and easy. Several fast food places are within walking distance. I would definitely stay at this location again.

Partner

10/10

Exceptional

16 Mar 2025

Kevin

Front desk was very nice and explained everything vey well.

Business Partner

8/10

Excellent

09 Mar 2025

Brian

Noce clean rooms.

Leisure Partner

2/10

Poor

07 Mar 2025

james

I dislike the fact it was dirty, wouldn't give you more than 2 extra towels even though they only had one towel with a stain on it in the room when checking in and we are a family of 5 so 3 towels weren't enough, the room had a horrible smell and something in the room was making us itchy, the couch was dirty with stains and the floor was unsafe and uneven and felt like we were going to fall thru. Our whole family couldn't even sleep and we ended up leaving.

Leisure Family_with_children

8/10

Excellent

17 Feb 2025

Brian

N-a

8/10

Excellent

20 Jan 2025

Darrell

It was a bit dated, mostly clean. Ok for the price paid.

Leisure Self

10/10

Exceptional

23 Dec 2024

Darryl

I didnt stay here. My husband and his crew did.

10/10

Exceptional

01 Nov 2024

Joe

The breakfast was less than continental, but the rooms were very recently remodeled, so it was a clean quiet stay

4/10

Poor

06 Oct 2024

Glenn

for the price I give it a low rating

Leisure Friends

10/10

Exceptional

20 Sep 2024

Terry

Good value. Convenient to the interstate. Staff is friendly and helpful. WiFi was great, bed comfortable. AC worked great, property is well tended.

Self

2/10

Poor

07 Aug 2024

david

worst motel flop house ever-i no longer believe in 'best western' badging or expedia screening for credible accommodations. The room was full of bugs, pool dirty, outside cluttered filthy obviously a long term residence for down and out. Fraud at its very best and the upcharging for this that and the other make the price quotes irrelevant.

10/10

Exceptional

19 Jul 2024

Debra

Easy access from freeway

Leisure Partner

2/10

Poor

13 Jul 2024

Ronald

All areas should be rated NA as I did not stay there on 9th of July. I was making a reservation on line while on a driving trip. When using nearest room , I was unintentionally booked in a room that was 30 miles from me in the wrong direction. The reservation was immediately voided by the hotel in Mt. Pleasant , Texas. Please void the charge by Expedia. Thank you

Business_and_leisure

4/10

Poor

13 Jul 2024

Leticia

I came in for a one night business trip. It wasn't the greatest but it wasn't the worse either. Room was clean, bed was comfy, jetted tub was clean. I would stay again. I was gone before breakfast so i dont know how their breakfast was.

8/10

Excellent

18 Jun 2024

Steven

It was clean and safe. The pool was a welcome sight at the end of a long drive. And the shower was great.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2024

Greg

Just a little one night stay over while traveling. Everything met expectations

10/10

Exceptional

26 May 2024

Verified traveler

We enjoyed staying here. The location is great as we are just staying here for one night. Everything was perfect for us

Partner

8/10

Excellent

16 May 2024

Tanya

I ended up staying for four nights due to a needed auto repair. Compared to other properties in this price range? This place was the Taj Mahal! The room was large, clean and had NO bugs! The AC was ice cold! They were just getting the pool up and running but it was a really nice pool area with deck chairs and nice landscaping. Plenty of TV channels and good wifi. My only complaint is the TV's are pretty small.

Business Self

4/10

Poor

10 May 2024

Verified traveler

The room could have been better kept. The towels were not clean.

Self

4/10

Poor

03 May 2024

Lynne

You get what you pay for

The room had AC
There was a refrig/microwave
Shower worked well plenty of hot/ cold water
It had a sparse breakfast
The area did not feel safe even though the hotel had plenty of security lights on at night.
The lighting in the room was extremely dim even with all the lights turned on.
The room had a strong disinfectant smell
The pool was completly covered and not in use. The gym smelled of must and mildew.
A group of guests sat outside the room on the sidewalk talking loudly into the evening.
I switched hotels after the first night and would not stay there again

Friends_and_family Family

8/10

Excellent

02 May 2024

PHILLIP

Very clean

6/10

Pleasant

25 Apr 2024

Verified traveler

Quick 12 hr stop.

The main photos of the hotel made me think it was a stand alone hotel. It is actually the open air hallways and outward facing doors. My fault for not looking harder at the website. I just needed a quick 12 hr stop.

Room could have used a deep clean, but it was very large! It had no bugs and the bed was clean and comfortable. The TV channels were super limited & had no cartoons (i had a toddler with me) and, i noticed half the channels that were suppose to work said the signal was bad. Really close to tons of good options, a hospital and the highway.

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Dana

Place was clean and easily accessible to freeway

10/10

Exceptional

24 Mar 2024

Doris

Very nice.

10/10

Exceptional

22 Mar 2024

John

Extremely satisfied . Great job!from the evening receptionist who help carry luggage to the hearty breakfast the following morning

Partner

4/10

Poor

18 Feb 2024

Zach

Don't plan on a breakfast. Gross

6/10

Pleasant

15 Feb 2024

Aaron

Very dated. Fridge had leftover food in it from the last guests. Had to ask for towels and linens for the hide a bed. None in the room.

Leisure Pet

8/10

Excellent

21 Dec 2023

Walter

Room was good

The room was clean and well kept. There was only one set of towels so I had to share with my friend. The lobby smelled to high heaven tho. Made me kind of sick. The breakfast spread was just some cereal and milk. Waffle machine was there but no waffle mix. But I didn’t get it for the breakfast, I got it for the room and the room was good.

Friends_and_family Friends

8/10

Excellent

29 Nov 2023

Christopher

The property had a funky look to it as it was an older motel that was renovated ... the room was clean and comfortable ... the bed was very good.
The motel was worth the price and would likely stay again although the breakfast was wanting.

Leisure Self

10/10

Exceptional

27 Nov 2023

Lisa

Outside rooms with stairs.

Leisure Self

6/10

Pleasant

30 Oct 2023

Kimberly

Room could have been cleaned better. Free breakfast was non existent.

6/10

Pleasant

28 Oct 2023

Daniel

Internet down

Internet didn't reach room.

Friends_and_family Family

8/10

Excellent

20 Jul 2023

KENNETH

Boyfriend and I met halfway and stayed here. Pretty decent place for the money. Staff was nice. Room was clean.

Leisure Partner

4/10

Poor

11 Jul 2023

Aida

The amount of dust, water/mold damage was horrific...don't go at all especially if you are asthmatic. The bedding and towels had stains, barely could find parking, a group of people literally had a bbq on the sidewalk/parking lot. The person whom checked me in repeatedly asked me what I booked, and that was the end of the conversation and actuallt laughed at our concerns. This place should be comdemned.

8/10

Excellent

19 May 2023

Ronald

Staff was helpful

Leisure Partner

10/10

Exceptional

14 May 2023

Kevin

Nice, quiet

Leisure Partner

8/10

Excellent

12 May 2023

Matthew

Very clean place with friendly staff! For the price, I cannot say too much; however the bathtub filling up to shins while showering, lack of soap in see through bottle, and the a/c not cooling sufficient until 5:00 were negatives for me.

Business Self

2/10

Poor

03 May 2023

Herminia

I booked this room in advance solely for the reason of the jacuzzi room. Unfortunately during my stay I was not able to use it due to it not working. We did not find out about this inconvenience until we tried to use it late in the night before our check out. Since it was our last night stay I decided to talk to the receptionists at check out to report the issue and to receive some compensation for the inconvenience. The receptionists excallated the concern to the manager. The manager didn't apologize and proceeded to say \"I already received the best rate possible and there was nothing else that can be done.\" I don't find it fair practice to be charged for a quality of standard that was not received. I don't expect a full refund but I was requesting a fair discount for the inconveniance.

Leisure Pet

4/10

Poor

25 Apr 2023

Marlena

No elevators, doors open to outside. Pool was completely drained and the restaurant next door was closed for good. Carpet was dirty in the room. The MOST basic breakfast I’ve ever had at a hotel and the owners wife was yelling the entire time we were eating in the lobby on some kind of FaceTime call. Save your money and stay across the street. Luckily we were only there as a stopover for the night. There’s no way I would stay longer.

Leisure Family_with_children

8/10

Excellent

23 Apr 2023

Kristopher

Clean rooms and beds

Clean comfortable room and bed. Spacious rooms and friendly staff. Will stay again when in the area.

Business

10/10

Exceptional

17 Apr 2023

William

Dated but very comfortable room\n

Spacious comfortable, but somewhat dated room.

Business

4/10

Poor

11 Apr 2023

Nancy or Mark

ALL let me repeat ALL of the Double / Queen sized beds are on the 2nd floor. I requested an accessable bathroom. Broke my left knee late last year and the right is bone on bone. NO ELEVATOR! So, stairs are hard to do. Explained that to the young man on the desk. His solution, they had king sized and twin beds available on the first floor. Who in their right mind has twin sized beds in hotels in this day and age?

I travel on business. I'm already sharing a room with an employee, I'm certainly not going to share a bed with them. Nor was the hotel going to give me a refund for the difference in the size of the beds. NO REFUNDS!

The breakfast was appalling. Brown, rotted bananas and cereal. A couple of pieces of dried out bread.

Staff seemed unfazed by these issues. Maybe these are just my issues. But I certainly expect better of Best Western.

Business

4/10

Poor

02 Apr 2023

Hannah

One of the worst hotel stays I've ever had unfortunately. No A/C in the lobby which is fine but the lady in front of us tried paying with all gift cards (not the staffs fault) but just made an extremely uncomfortable experience. Sweating after 5 minutes. At least put a fan or cold water out. The hotel room itself smelled like old oranges in the trash can and the bathroom was disgusting. The sink is also very short so if you have back problems you have to be careful. Only 4 very short pillows so good luck if you are used to pillows or are pregnant and need a lot of support. Overall very poor experience but sadly not a lot of options for hotels in this area

Leisure Partner

10/10

Exceptional

23 Mar 2023

William

I have stayed here a few times now. Best hotel in Longview for the price and most of all its safe, i have a small work trailer that they have parking for and the staff is great.... Including the Parot !!

8/10

Excellent

20 Feb 2023

Amanda

Was a good stay

It was a little old but nice place to stay other than the pillows everything was great .the young lady at check in that night was wonderful. More places need people like her.

Friends_and_family Family

10/10

Exceptional

05 Feb 2023

George

Best Western/mt pleasant great hotel

Great hotel,good management, felt safe and secure.

Partner