Name: Swiss-Belhotel Ambon
Address: Jl. Benteng Kapaha Ambon, 11, Ambon, 97124, ID

6/10

Pleasant

20 Oct 2025

Ki-Hyun

BAD: Check-in took over 1 hr. Both electrical outlets did not work (had to unplug refrigerator and use that one). Next door to mosque, which blares prayer music throughout the day, including 4am. Cigarette smoke in hallways. GOOD: Full service restaurant. Next door to McDonald’s. Across from mini-mart. Spacious lobby lounge.

6/10

Pleasant

26 Aug 2025

Barun

NA

Business

8/10

Excellent

20 Jun 2025

Jeff

Good value for money. First room I checked in was lousy. Cracked paint and air con not working. Second room was very satisfactory. The reason I booked this hotel was their 11th floor SkyBar which has a beautiful view of city and surrounds. Totally outweighs the few small negative things

10/10

Exceptional

22 May 2023

Bruce

Facilities were clean and staff was eager to help even though most lacked English. This meant that staff might answer questions without really understanding what was being asked.. The area looked rough but I felt safe visiting an all-night at 0300; I did travel by taxi.

Leisure Self

10/10

Exceptional

19 Oct 2019

Verified traveler

Liked it all. Did have trouble contacting hotel for transportation from airport ( never was able to arrange it).

Leisure Self

8/10

Excellent

27 Jan 2019

SeaRover

We've reserved vans transfer from airport to hotel IDR300,000/car.
We stop on the way to drop our equipment approx' 30 min'. The hotel's staff will charge us IDR1,000,000/van. I ask to see hotels' manager. Price going down to IDR175,000./van (we hire 2 vans)

Except this guy, all staffs very good. Love morning with BF. If we limited area only in Ambon. This hotel is 5 stars.

4/10

Poor

01 Nov 2018

Hugh

Shower head was faulty. Water temperature changed wildly. Toaster machine at breakfast buffet was ancient and faulty. Room door needed to be slammed to ensure locking.

8/10

Excellent

28 Apr 2018

S A

Ok as transit hotel

Ok as transit hotel, nice breakfast buffet. Slow front desk service.

10/10

Exceptional

17 Jan 2018

Hugo

Weekend to relax.

We've stayed in this hotel on previous occasions and we must say that's always a pleasure to stay here. Staff always goes extra mile to help you, we don't mind if there's some stains in the carpets or if there's some scratchs on the furniture. Bed is superbely comfortable and breakfast is very rich. I've mention the fact that I don't like instant coffee and staff provide me with a very smooth double espresso.
Thank you very much to everyone during our stay.

Partner

8/10

Excellent

25 Sep 2017

Verified traveler

Good hotel

The hotel is ok: it's clean and the rooms are of a big size. I tried the gym: it's not great and the AC was not working so I was boiling. On the overall however all went well.

4/10

Poor

05 Feb 2017

Sebastien

Basic for temporary stay

Ambon is very basic, and so is this \"best hotel\" there... Even if the island is quite remote and city small, still disappointed by the room and hotel condition in general.

Bathroom is super basic and just beside the entrance door. Shower is without much protection and thus water splashing everywhere in bathroom and entrance area.

Room is small, but was quiet and bed relatively comfy.

I guess good enough for few days of

Partner

10/10

Exceptional

09 Jan 2017

Irwan

Nice hotel to stay

Nice to stay

10/10

Exceptional

04 Oct 2016

Brechje

Comfortable and clean

Very good and comfortable.

Partner

8/10

Excellent

30 Sep 2016

David

Clean and good location

Good place to stay

Partner

2/10

Poor

15 Jul 2016

Verified traveler

Dissappointed and not satisfied with the service

6/10

Pleasant

09 Jul 2016

Troy

Comfortable hotel near center of Ambon

The hotel is nicely located in Ambon near shopping. The room was clean and spacious. Service was friendly, but not overly attentive.

Partner

4/10

Poor

07 Jun 2016

Verified traveler

we had to wait over two hours to be checked in and I was given the same room as the one I initially turned down!

8/10

Excellent

05 Jun 2016

Rob

Best hotel in Ambon City

Ambon city has many small hotels but this is the only one that comes close to reaching an international standard. The staff are friendly and very efficient; rooms are comfortable, quiet, and ample; the restaurant is good for Indonesian fare.
There's a small, one-treadmill fitness, with handweights and two bikes… small but sufficient if you arrive early in the morning. Many nights too there is also music and singing -- Western style done very well by local artists, an unexpected plus.

8/10

Excellent

02 Apr 2016

Verified traveler

Nice hotel for bisniss

We stay for 3 days. Hotel location is in the middle Ambon city so very easy to go anywhere.

10/10

Exceptional

12 Nov 2015

Gene

Clean, quiet stay with view

Comfortable 7th floor room with all the amenities of a good hotel. TV channel selection was good for most international travelers. Wonderful sunset view over city to bay to distant airport and mountains which included night views of Cathedral and Mosque. Buffet breakfast was varied and filling with eggs/juice/breads etc of your choice.

Partner

8/10

Excellent

03 Sep 2015

Verified traveler

Trip to Ambon

Great stay with great view while woke up in the morning with city view of Ambon, all the staff very friendly and fast wherever I need their support, it was also very nice room....wide and clean.

6/10

Pleasant

08 Jun 2015

Jenny

Service is excellent, hotel needs work.

The room was in bad shape. The carpet had a dirty smell, the walls were peeling, furniture was in worn condition.

Aside from the condition of the room, the bed itself was clean and comfortable.
The linens were crisp and appeared fresh laundered. The staff was very helpful and kind. They responded in minutes when we notified them our room safe had malfunctioned with important documents stuck inside. They even offered a \"Breakfast Box\" for our early departure back to the airport. Hint: use a private taxi as it is cheaper.

The free WiFi was appreciated!

4/10

Poor

04 Jan 2015

Livia

Bad service

The service here is bad. It took forever for us to check in and they asked us to wait several times, but never told us why, even though we asked. The room was old and there was some damage of damp on one wall. The breakfast was horrible, everything was cold and did not feel fresh. I have heard that hotels in Ambon is in general pretty bad, so this might be the best option anyway, I'm not sure, but look into reviews of other hotels!

Partner

10/10

Exceptional

14 Aug 2014

Suzie J

Good location to CBD

Staff very obliging. Nothing was too hard to do. They even organized a private car tour for the 5 of us. Great.

8/10

Excellent

08 Jul 2014

Mark Baltierra

Nice Hotel

It was short but sweet. Door didn't close unless you lifted it to our room, all else was good

8/10

Excellent

09 Jan 2014

estherpane

Nicely located in the hearth of Ambon city

There are not many selection in Ambon, but staying in Swiss Bell, is comfortable to both local and foreign tourist because of their standard of service. Location is only 5-10 minutes to city center and close to restaurant and small shops.

10/10

Exceptional

20 Feb 2026

Jane

Kamer was schoon, ontbij was goed.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2025

Fathony

Menyenangkan

Business

8/10

Excellent

01 Jun 2025

Fred

Mooi hotel prijs en kwaliteit verhouding is goed. Men probeert een Europees ontbijt maar daar mis ik nog een hoop zaken in. En echt te veel rijst gerechten. Wel lekker maar te veel.

Leisure

8/10

Excellent

15 Apr 2025

Daniel

Comme d’habitude réservation opaque avec Hôtel.com sur le type de lit : annonce grand lit mais après réservation on apprend que cela peut donner lieu a suppléments !!! Idem pour une chambre non fumeur !!

Self

10/10

Exceptional

28 Dec 2024

Lydia

Food was great, nice rooftop bar! Breakfest was really good!

Leisure Family

10/10

Exceptional

17 Nov 2024

Sylvia

Vriendelijk personeel. Heel verzorgd en net hotel. Behulpzaam. Uitgebreid ontbijtbuffet. Ruime kamers. Mooie prijzen

Leisure

10/10

Exceptional

14 Nov 2024

Sylvia

Wat een geweldig hotel op een toplocatie. Geweldig ontbijt.

Leisure

8/10

Excellent

29 Oct 2024

Sylvia

Mooi hotel midden in de stad. Geweldige skybar.
Goede menukaart
Uitgebreid ontbijtbuffet

Leisure

10/10

Exceptional

01 Nov 2023

Valerio

Bloccati ad Ambon ed in camera da un volo riprogrammato dalla compagnia e da un disturbo alimentare, l'hotel si è rivelato un ottimo rifugio. Anche se gli arredi sono un po' datati, la camera era molto confortevole, la colazione varia e abbondante, il ristorante panoramico molto scenografico ed il personale (che parla un ottimo inglese) assolutamente impeccabile. Si va sul sicuro qui.

Leisure Partner

8/10

Excellent

26 Jul 2023

Philip

Het was schoon en netjes 👍

Leisure Family_with_children

10/10

Exceptional

26 Apr 2023

Mark van

Prachtig hotel met een mooie grote kamer , soy bar op de 11 e etage met prachtig uitzicht.
Ontbijt is teveel voor in de ochtend 😮

Leisure Family_with_children

8/10

Excellent

31 Oct 2019

Verified traveler

super mooi hotel, de kamers zijn mooi ingericht, ruim en netjes

Leisure Friends

6/10

Pleasant

15 Aug 2019

I KADEK ADY

Gak sebanding harga dengan fasilitas.

Untuk hotel dengan harga semahal ini, gak sebanding dengan fasilitas hotel. Handuk cuma satu, breakfast pilihan makanan standar.

6/10

Pleasant

11 Jan 2019

Cornelis

Hotel with poor working AC system, central located

At arrival we got a very small room with no good working AC. After lot’s of discussion we received snotter room where AC is working. But not on a high level. In the lobby AC was not properly working. The bar , lobby and Breakfast restaurant is in the same area . For a suppoost 4 star restaurant not convenient and nice. The location of hotel is central located in town. There is not a proper outside area to have a drink or cup of coffee. There is but in full sun very HOT area. The are building a rooftop bar a very good addition for the hotel.

Partner

4/10

Poor

04 Jan 2019

Verified traveler

.alles op loopafstand dus dichtbij centrum........!!

8/10

Excellent

06 Jun 2018

Verified traveler

十分快適

市内中心部にあり便利。ラマダン中にもかかわらず、朝食等充実していた。施設は少し老朽化しているが、アンボンなら十分。快適な滞在だった。

6/10

Pleasant

24 Jan 2018

Verified traveler

보통입니다.

보통입니다.

8/10

Excellent

13 Nov 2017

Elisa

Goed

Het verblijft is goed. Lokatie is goed. Schoonmaken kan verbeterd worden

Partner

8/10

Excellent

12 Apr 2017

Verified traveler

Hotel midden inde stad

Deels verouderd hotel. Restaunt eten matig. Personeel vriendelijk.

6/10

Pleasant

06 Dec 2016

Verified traveler

In die Jahre gekommenes Hotel. Gute Wahl für den O

Wir hatten zwei Nächte dort. Vorher waren wir im Natsepa. Service ist gut. Essen ist gut. Das Personal macht einen besser ausgebildeten Eindruck als im Natsepa.

6/10

Pleasant

05 Nov 2016

CORP

요청사항이 다음교대 직원한테 전달이 안됨

10/10

Exceptional

15 Aug 2016

Jan

Enig hotel in Ambon met service en inrichting op westers niveau..

Partner

4/10

Poor

08 Jul 2016

solo traveler

Not sure if I would recommend it

They do their best but it's just not what you expect of a Swiss bel hotel. Little bit under average.
The room didn't looked the same as the pictures. Stains on the bed, wall was missing a piece of wallpaper, mold in the bathroom.
They speak a bit English, so if you have questions or requests they can misanderstand you.
Had even to bring my own food plates downstairs while I called and asked if somebody could pick it up (don't like having dirty plates in my room).
Some food is good and some not in the restaurant, but it's definitely expensive.
But breakfast is good.
I had to check out early in the morning so I would miss the breakfast, so they packed some food (bread and cupcake) for me on the way to the airport.
But it's just way too much overpriced for what you get (stayed in cheaper and better hotels)

10/10

Exceptional

16 Jan 2016

Verified traveler

7,5

De bedienden zijn soms niet snel te bereiken omdat Ze een werkoverleg hebben

Partner