Name: Strimon Garden Spa Hotel
Address: Tzar Simeon I-St Str., 24, Kyustendil, 2500, BG

8/10

Excellent

01 Jul 2026

Petar

I had two rooms, one for me, one for my elderly parents. They are clean but dated. One of the rooms was really tiny- make sure you book the larger options, as the price difference is small. The AC wasn't working at all in the smaller room, but the front desk addressed it quickly. It took a few hours to cool down, which was a bit inconvenient for the 70+ folks. The food was very good, and the wait staff and front desk were very polite. The outside pool is very convenient, and they have plenty of cabanas. Unfortunately, we were there during the heat wave days, and it would get really hot after 9 am. There was a huge flock of crows croaking loudly during the day, so no music was needed, lol. Downtown is a 5-minute walk. I recommend the nearby bar called Friends. Overall, I'd say it is a very good value for the money you pay to stay there.

Family

10/10

Exceptional

28 Mar 2026

Jordan

Yes

Partner

10/10

Exceptional

01 Nov 2025

Jordan

Spa is wonderful

6/10

Pleasant

27 Jul 2025

Chris

Staff not friendly. Breakfast and dinner was cold. Room AC not cooling off the room

2/10

Poor

29 Dec 2024

Svetoslava

Old dirty hotel. Doesn’t lookmlike 5 stars hotel

The hotel doesn’t deserve 5 stars at all. It’s old, we had big humidity spots on the ceiling and next to the window. The spa area is too small for so many rooms and a bit dirty. The towels had dirty spots. We stayed 3 days but our room was never cleaned! When I asked the cleaning lady around 14:00 to tell us when they’ll clean the room, she answered that thay had a lot of work and she is not sure if she’ll manage to clean our room! And she never came to clean it! 3 days in a supposingly 5 star hotel without cleaning service of the room. Unacceptable!!! I had to ask at least for new towels at the reception in the evening as due to the spa, all our towels remained wet.

Friends_and_family Family

10/10

Exceptional

17 Nov 2024

Bilyana

Another excellent stay at Strimon Garden
Medical Spa Hotel. Thanks everyone and see you soon!

Leisure Family

10/10

Exceptional

15 Oct 2024

Karolina

Great place for a weekend getaway ! The food was amazing! The bathtub is high so not very appropriate for people with mobility issues.

Leisure Family

10/10

Exceptional

29 Sep 2024

Bilyana

A relaxing stay. The staff is excellent. Greetings and see you soon.

Leisure Family

6/10

Pleasant

20 Sep 2024

Snezhana

Unfirtunatelly the hotel decided to refarbish the two small pools that are the only ones with mineral water and it took over 2 days. The smell if the owint was awful and could be smelled the third day after. The other pools -one inside and one outside were operatonal but there the water is mixed with cold tab water and has a lot of chlores that this time was really too much! They open the foors to ventilate the space in the morning so u come to the coldest place if kess then 8 degrees. It was cold weather and no heating in the rooms or coridors, only in the restaurant. They said there was sth with the system and can not do anything. So I got cold soon. The bed needs to be changed, it is deformed at both ends. The room was big but dark and cold since it is on the northern side.

Self

6/10

Pleasant

28 Jul 2024

Snezhana

Food shall be of better quolity when meet is concerned, and pillows too, curtons washed at least once a year, children controled not to jump all the time in the pools.

8/10

Excellent

26 Jul 2024

Verified traveler

Still good service that needs improvement

Good hotel, needs some additions for better comfort, like better pillows and eco soap (they used to have nice eco toaletries, now only cotton buds and pads are included). Also showers at the pools shall have shampoo. There is water maschine only at the big inner pool, once there were two. The carpets and curtains shall be cleaned at least twice a year. Food is ok but not great as it used to be, even the croassons are one day old and much smaller. Not enough vegetarian food.

Self

10/10

Exceptional

15 Jul 2024

Slavtcho

unique Hotel!!!

Leisure

10/10

Exceptional

15 Jul 2024

Slavtcho

Excellent SPA, healthy food, professional staff,nice location

Leisure Family_with_children

2/10

Poor

26 Jun 2024

Danica

I dont understand how they got a 5 star rating. Considering their location in a small town in comparison to others perhaps. The gront desk was neither courteous or friendly. No description of services included or available or their location. The room was far from 5 star, it smelled foul and the old brown carpet wet . The door stuck, and there was no \"do not disturb \" option.The safe was not functional. After a call to front desk a repair man was sent to fix safe but the smell was not addressed nor were we offered a different room or explanation or apology. Sleeping in that smell was not pleasant. Fortunately we only had a 2 night stay. Consider other options before booking here. The only positive i can say is the breakfast buffet was not bad.

Business_and_leisure Partner

10/10

Exceptional

14 Apr 2024

Bilyana

As always everything was great! Thank you! We will be back again

Leisure Partner

10/10

Exceptional

18 Feb 2024

Bilyana

Everything was wonderful.

Leisure Family

4/10

Poor

12 Feb 2024

Alexandre

This hotel hardly deserves 3 stars, not 5. Facilities looked dated, the only plus was the healing hot spring water.
The blind of one of the windows in the room was broken, the air-conditioning didn't work but the temperature in the room stayed at 27C - in February!; the safe didn't work, the shower was broken; breakfast and dinner rather basic, and you had to pay for the coffee in the room... In the Spa area some of the handrails were dangerously shaky, the supposedly warm benches were cold, the cold dip was without filtration and the water wasn't clean - to stop it here... For sure not going back again.

Leisure Self

6/10

Pleasant

24 Nov 2023

Snezhana

Safe and on first glance super, but needs change of the old heating system in some rooms and anatomic pillows, better and new anatomic mattraces. Control of the pool area. New waitressess need to be tought kindness and culture. Better cleaning and less greed for money.

Leisure Self

8/10

Excellent

13 Oct 2023

Michael

Mineral water and in the middle of downtown.

Leisure Friends

10/10

Exceptional

03 Sep 2023

Bilyana

Beautiful room. Good spa center. The staff is very friendly. Outdoor pool is very good.

Leisure Partner

10/10

Exceptional

16 May 2023

Tzvetan

Nice spa hotel great for weekend stay

Leisure Family

2/10

Poor

27 Dec 2022

Bilyana

I was wondering if I should even leave a review since it will be my first negative review. This was my favorite hotel. I'm shocked by everything. New and untrained staff. The rooms were not cleaned once. One elevator was not working, we waited in line for the other. The steam room broke down. They blocked our door keys because they didn't know how many days we were there?! They wanted me to pay for the nights again. Christmas Eve was a disaster. There were no seats for all the guests. Strymon Garden is a thing of the past. I understand that there are new owners who must want to ruin it. And they manage! I do not recommend the hotel.

Leisure Partner

8/10

Excellent

12 Aug 2022

VLADIMIR

Много сме доволни от престоя в Стримон Гарден. Недостатъци: 1) Стълбите пред хотела нямат ленти в края на стъпалото и може да се подхлъзнеш или пропуснеш стъпало. 2) Тока трудно зареждаше лаптопи и телефони. 3) В града има много безстопанствени кучета, които се бият помежду си, лаят и се чешат от бълхи.

Friends_and_family Family

10/10

Exceptional

03 Jan 2022

Bilyana

Everything is OK.

Leisure Partner

10/10

Exceptional

05 Sep 2021

Bilyana

Beautiful hotel. The new staff is poor.

Leisure Family

10/10

Exceptional

08 Aug 2021

Raya

It was a very nice 4 night stay

Friends_and_family Family

10/10

Exceptional

14 Mar 2021

Verified traveler

The hotel is beautiful! The staff is friendly! The SPA is a pleasure!

Leisure Family

10/10

Exceptional

08 Sep 2020

Plamen

Beautiful Hotel and Spa center and also outdoor pool. The hotel is located on a quiet street next to the pedestrian zone. Kyustendil is amazinng town with large
pedestrian zone for sightseeing and recreation with historical landmarks, entertainment venues, small shops and art gallery. The mountain is a 20-minute walk away for relaxing walks in the fresh air

Friends_and_family Family

8/10

Excellent

04 Jan 2020

C N

A nice Spa Hotel

A nice Spa Hotel

Self

10/10

Exceptional

11 Dec 2019

LJUPCHO

Perfect,friendly staff, spa was complimentary, great breakfast, spacious room very clean, good wifi, Everything was excellent

Partner

10/10

Exceptional

27 Oct 2019

Verified traveler

Everything was perfect. We will be their guest again. But there was something that amase me. The check out is at 12 am, ok, but they also want not to use their swimming pool and SPA after that. At all other hotels, they permit to stay and use their facilities, even after chek out the room till the end of the day, but here not. They want to pay another 30 leva to use the SPA, and we didn't like this politics.

Leisure Friends

10/10

Exceptional

21 Oct 2019

Verified traveler

Very clean, friendly staff, beautiful hotel and mineral spa

Leisure Partner

10/10

Exceptional

15 Aug 2019

GIL

nice relaxed hotel

very relaxed

Friends

6/10

Pleasant

30 Jun 2019

Alison

Don’t stay here.

Worst hotel in our 10 days in Bulgaria. The staff not helpful and the manager was to busy to meet with us when we had a problem.
Food at dinner was good, but service was terrible. Breakfast was fine as long as you stuck to the cold items.

Partner

10/10

Exceptional

26 May 2019

Verified traveler

The property has perfect location, couple hundred meters away from the central city streets , just next to the gallery of Vladimir Dimitrov - the master . Guarded parking lot, nice rooms and good breakfast , that includes even sparkling wine ( which could be better brand than the offered one) , the pool is big and te spa is very good too.. If you are there to hike and discover the mountains and places around Kyustendil like us, the SPA after a long day is a great pleasure

Leisure Family

10/10

Exceptional

05 Apr 2019

Verified traveler

Exellent facility,helpfull stuff,located in the heart of the city

Leisure Friends

8/10

Excellent

01 Apr 2019

Atanaska

The hotel and spa are great, but the service and the food in the restaurant are disappointed .

Family

10/10

Exceptional

15 Nov 2018

Marius

Very nice stay!

Friendly staff, nice hotel , amazing breakfast , good wifi , safe parking

10/10

Exceptional

11 Sep 2018

KEITH

Highly recommended by me. Keith

Perfect, everything was spot on, spa was complimentary, great breakfast, spacious room, friendly staff 10/10

Partner

10/10

Exceptional

06 Sep 2018

George

Clean silent good service.recomended by me

Amazing

Family

10/10

Exceptional

06 Sep 2018

dossi

Spa center, Jim and swimming pool, sauna and hot tub is excellent :)

8/10

Excellent

23 Aug 2018

Verified traveler

Good spa hotel great food

Most of the stuff at the reception desk were not polite they did not let us earlier in our room and did not let us stay a bit longer as is usuall for hotels.com customers and old customer who comes here for 8 years. They also did not tell us there is a very new outside pool ee found it by accident after 2 days. The food us great yet i niticed some small insects. The bathroom was rwhularly flooded since the water has no place to go outside the bath. Very hit at the 5th floir I asked for upgrade the unswer was there is no free room in continuation and has to be payed 15 euro per day. So he did not want to help at all. The parking lot is very small and people park next to the entrance! The back yard is used as outer part of the coffe pub. The new menagment is obviously having no fine sense for good and loyal customers and not only well paying customers. The bycicles for free rent they offer are old and not comfortable. Only two bulgarian newspapers at the reception are for guest amusement. The same old and sometimes with holes bath suits are in use that are inherited from the previous ownership. The prices at the new outer pool are quite high.

Friends

10/10

Exceptional

13 Aug 2018

Iva

Nice SPA location

Nice hotel with good city location. Excellent SPA facilities. Nice outside pool. All necessary for good holiday.

Family

10/10

Exceptional

07 Aug 2018

Rady

One of the best Spa Hotels

One of the best Spa Hotels with natural mineral water in Bulgaria. Outdoor and indoor swimming pool, unique spa with saunas, steambath, jakuzi, etc. Cosy and very clean rooms, polite and friendly staff, amazing breakfast.

Partner

8/10

Excellent

18 Jun 2018

Maya

Nice stay

The food and service in the restaurants are very good. Spa center is on average level in my opinion-could be better.

Family

8/10

Excellent

01 Jun 2018

Nesi

Nice hotel and spa, close to town centre. Very polite staff.
A few thinks needs improvement:
Cleaning: we had deluxe room with balcony, but the balcony was extremely dirty and can't use efectively. The tiles in the jacuzzi also needs cleaning!
Will be nice all pots to have their missing plants and keep them green and fresh!
5 star hotel: do we really have to pay for newspaper....even after 3 pm?! Usually evrymorning the newspapers should left front of the door !
Overall the hotel, spa and facilities are good! The staff is very polite and helpful therefore I will recommend the hotel as nice spa destination!

4/10

Poor

29 Apr 2026

Rayna

Staff at reception welcomed us while chewing. Decent sized room, but it was 26,5C in there - when called reception was told air conditioning is not working yet. Night was quite unpleasant, as on top of no air con, ventilation was also missing (both in the room and in the bathroom).
Spa experience was also disappointing- one of the 2 pools was not open. The jacuzzi was not clean (visible floating all kind of things). The steam bath was making a loud noise at times. Cold water „pool“ was filled only up to the knees instead of breast level.
Breakfast was nice but not famous. Staff was mostly friendly.
Not worth 5 stars and will long hesitate before returning there.

10/10

Exceptional

27 Feb 2026

Peter

Великолепно място и страхотен, мил и усложлив персонал!

10/10

Exceptional

15 Jun 2025

Peter

Excellent!

Partner

10/10