Crowne Plaza Shanghai Xiayang Lake

China , Shanghai
Shanghai, No.303 Qingzhou Road
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20 reviews shown

4/10

Poor

09 Nov 2025

Pei

We needed to make a last minute reservation and saw while reserving the room on Hotels.com that if we needed to cancel for any reason that we would be charged for the first night. The hotel and hotels.com wouldn’t uphold this policy and we needed to pay for whole stay. Very disappointed in both hotel and hotels.com

the hole

10/10

Exceptional

09 Oct 2025

Keith Michael

The entire staff was attentive, welcoming and approachable. Translation apps were helpful....everyone always took the time and made an effort to figure out what we were asking.

Leisure Family

6/10

Pleasant

05 Apr 2021

Verified traveler

Good location

Overall it is a nice place with convenient access to major transportations. The hotel is quite old in particular with in unit bathroom sink drainage that I need to pull out the knob to let water flow down. This is something needs to be looked into. Breakfast buffet is fine. We stayed for just one night just for next day activity planned in the area and location is good, with free parking included.

Friends_and_family Family

6/10

Pleasant

08 Aug 2020

JOE

What is going on?a VUP crown plaza branch?

Empty in the mini bar. Strange smell on the carpet throughout the hotel. Seems never changed them since my last stay.
Offered complimentary drink as per club policy but when I tried to redeem it,the floor one restaurant seemed never prepared for that, (without any ready clean cup) except carbonates cans to offer.the female responsibility at the restaurant entry desk stopped to me really rude when I tried to grab a chair to sit down, they wouldn't even treated a beggar like that.very sad.

Business

10/10

Exceptional

18 May 2019

Peter

Strategic locations and there is a plaza nearby. Breakfast is good with many selections. Near lake where you can jog in the morning.

Business Self

2/10

Poor

26 Mar 2019

Verified traveler

This hotel is located at next to beautiful lake, has beutiful garden and good facility. They take care of the hotel facility too.

Business Friends

6/10

Pleasant

14 May 2018

Verified traveler

Functional, clean and quiet business hotel but buffet food is always warm or cold. They just can't get it right. Food selection not always good for Westerners

8/10

Excellent

12 Aug 2017

Hans Joachim

Nice stay without any complications

In all over the hotel, their staff and all around was nice.
Just the air conditioning system doesn't control the temperature, so it can happen it gets really cold over night.
The gym requires an overhaul as the room is too sall and the equipment too less and old.

8/10

Excellent

18 Jun 2017

Verified traveler

One night

When they get a bar it will be better for business travels.

10/10

Exceptional

18 Dec 2016

Verified traveler

Clean and modern hotel with good restaurants

Clean and modern hotel with good restaurants and shopping nearby.

8/10

Excellent

25 Nov 2016

Robert

Western Hotel, good location for our needs.

Everything at the hotel was nice. Good food, petting zoo was fun to watch.

Water pressure for shower was poor, and valve to go between hand-held and fixed shower did not function.

10/10

Exceptional

05 Oct 2016

Dave

Nice modern hotel with very friendly staff.

I have stayed at this hotel multiple times and currently scheduled for another stay for 2 weeks. The manager and all staff that I have communicated with were very professional and very friendly. It is quite and relaxing with shopping area close by. I look forward to staying here each time I return to China.

8/10

Excellent

28 May 2016

Verified traveler

Good hotel. Location is the only disadvantage. Too far from the city and the once popular neighbourhood has fallen out of favour with locals of Qingpu. In China, this means dilapidated buildings and shops.

6/10

Pleasant

27 Oct 2015

Ah Lun Allan

While most things are fine, the air conditioning being a centralized air conditioning is just unacceptable that you can't choose your own temperature.

8/10

Excellent

17 Oct 2015

Verified traveler

Very nice business hotel. good service. Attentive staff

8/10

Excellent

30 Aug 2015

Elaine

Oasis of comfort in a vast Hongqiao wasteland

In the vast desolate Area that surrounds the new Hongqiao exhibition centre this joyel is as good as it gets. Brar in mond it is 90 monites from Shanghai and 30 mns from the Fair, but it is a green oasis surrounded by a vast manmafe lake and adjacent to the big Carrefour shopping Centre. Also quite close to some mega high-emd desogner putlet malls.

BreKfast presided over by the amazing Nilolai is a must, for variety, quality and presentation of the enormous buffet, and the front desk manager is a great asset for hotel and its guests. The hotel Manager takes a personal intetest in your comfort. But it still has a way to go...for example, the restaurant closes at 9:00 about which I was advised si i got in at 8:30, and was enjoying an ice cold Tsingdao and a superb togu and sesfood casserole, when all the iights and a/c turned off! It was 9 pm and the staff wS leaving! But the place is girgeous and the management is trying very hard!

10/10

Exceptional

08 Jun 2015

Verified traveler

& Nights at Xiyiang Lake!

Spent 7 nights at the hotel and no complaints. Clean and modern, staff very helpful.Short walk to shops, Starbucks KFC for when you feel like a change from Chinese food. Would highly recommend this hotel.

8/10

Excellent

21 Aug 2014

Family short trip

Not bad for a night in Qingpu

Room is very clean except two stains on carpet. Facility in good condition. Staffs are friendly and with good service, and dealing with difficult customers skillfully. Location is over 10km to Zhujiajiao or Dianshanhu, not close. Food in Restaurant is below average 5 star hotels, no matter for buffet breakfast or Chinese lunch.

Family

4/10

Poor

21 Jan 2025

Shin

3泊しました。初回、バスシンクにお湯をためようとしたら、前の宿泊者の長い髪の毛が7，8本バスシンク内に落ちていました。第2夜からはバスシンクも清掃しているように思いました。朝食バイキングにも使用されるカジュアルレストランですが、朝食時は料理も豊富で味もまぁまぁなんですが、夜に行くと料理も4，5種類しかなく、アルコール類も前近代的なメニューです。それなのに表示価格はホテル価格です。

Business Self

8/10

Excellent

02 Sep 2023

Verified traveler

訂套房，打開對方有公園，去走走還不錯

Business