Karam Palace

Morocco , Ouarzazate Area
OUARZAZATE, Zone Hoteliere Avenue My Rachid
Show on Google | Website | Map

42 reviews shown

10/10

Exceptional

29 Dec 2024

Daryl

Staff was very pleasant and helpful

Leisure Friends

10/10

Exceptional

30 Jun 2024

David

Impeccable hospitality

2/10

Poor

21 May 2023

Verified traveler

Unpleasant stay at all

The stay was horrible

Business

2/10

Poor

11 Oct 2022

Francis

I booked and paid two nights. When I arrived they told me they only had one night available for me. They sent me to a hotel 10 min away. However all my friend stayed at the hotel.

Leisure Friends

10/10

Exceptional

04 Feb 2020

Verified traveler

The room was very pretty and bigger than I had expected. The bed was very comfortable, unlike the hotel I had stayed at before, with beds as hard as a rock. The hallways were filled with typical Moroccan pictures.

Friends_and_family Partner

6/10

Pleasant

19 Oct 2019

Kaddour

Zeg

Nice hotel but there is no maintenance

Friends_and_family Family

6/10

Pleasant

13 Oct 2018

Esmee

Overbooked not friendly

The woman at the reception told us at our arrival that they were overbooked. She looked at our confirmation and full payment and said. I see but we didn't get your booking. We are fully booked, but what can I do..
So she didn't care about the fact that we had payed the room. As we asked if she know an other hotel she made the effort to call for us if there are rooms available. That's it. I didn't had the feeling she felt sorry or was looking for a solution for us. Wouldn't book it again.

Partner

6/10

Pleasant

24 Jul 2018

Toni

4 star??

A four star hotel, perhaps 30 years ago. After a long hot drive in 48 degree heat we were delayed when the front desk seemed unaware of our booking-despite my printed out paper copy. Eventually after an excessive wait we were shown to a room far from the main building. The room was pleasant, lovely big bed, fridge and large,although tired and crumbling in spots, bathroom. The water was unsafe to drink of course, so was there a bottle in the room to drink? No. It was about 2pm and the restaurant was closed. No option for snacks-although we followed the sign to the snack bar(it was closed and looked like it hadn't been used for months) we asked for water and was told it was available in the bar which opened late afternoon about 5-5:30.....so no drink offered on check in, like every other hotel did, no water in the room, even to buy. We had to drive into the main Street (10-15 min walk but it was 48 degrees and we were unsure where to go) to find a shop to buy water. We always use a steri pen to avoid bottled water, but the water had an unbearable chemical taste once sterilized. Water purchased and food found we went back for a swim. The pool was nice but in need of repairs, loose tiles, chips and mould.
The staff were friendly, the bar man was the loveliest man. Overall, if a hotel is 4 star, I expect 4 star service.
Sad that such a beautiful old hotel that was once so grand, but now has overgrown gardens and lawn, unkempt exterior and crumbling paths and pool.

Partner

6/10

Pleasant

14 Jun 2018

Ficilities are old

2/10

Poor

07 Jan 2018

Giulio

Very bad experience, dirty and cold rooms, never again.

Family

10/10

Exceptional

26 Nov 2017

Corey

Karam Palace Indeed

Great place with great staff and beautiful grounds

8/10

Excellent

05 Jan 2017

Sosale

A decent hotel with excellent staff

We stayed for three nights in the hotel. Our room was comfortable and spacious. The garden and the pool areas were very beautiful and looked tidy.
The oldish gentleman who was at the reception in the evenings was perhaps, one of the most courteous, efficient and polite people we have met. He made us feel very welcome.

on the first day, we had our supper. The food was OK. We wouldn't say value for money.
However, as one of us is a strict vegetarian, there was not much choice. We ordered vegetarian spaghetti from the a'la'carte menu. They took a long time to prepare this dish which turned out to be below average. Since there was a delay, the restaurant manager offered a bowl of soup and as only a small portion of the spaghetti was eaten, they did not charge. they were very polite and friendly. I wish we could say the same about the food.

Breakfast spread is good. The table clothes had seen better days. At times one had to wait a while before the dishes were replenished in the buffet.
Room and people : great!
Food : average
Location: very good
Value for money: good
Wi-Fi: only in the lobby and parts of restaurant despite the advertisement claiming wi-if in rooms

Family

8/10

Excellent

25 Oct 2016

Verified traveler

Beautiful Hotel

A very good experience at Karam Palace. Beautiful grounds and nice relaxing environment.

2/10

Poor

02 Jun 2016

adam

Outdated and need refreshing

Hotel establishment seem to be runing without a manager, everything runing on its own

Food service is unpredictable, buffet with flies and cold ain courses

Hot fresh coffe is hard commodity in the restaurant, instead you may try warm yougurt

All platters filled with one kind of croissant

6/10

Pleasant

18 Apr 2016

Bob

Crunchy on the outside...chewy in the middle

Note the Far Side reference in the title. My son and I stayed here. This place looks so cool on the outside. And, the inside is not too bad, but overall just a bit run down. Its like it was built in the hey day of the movie industry filming, but has slowly deteriorated. With that said, you get amazing value for the price. And, everything is clean. Pool is wonderful. Dinner buffet was good food. Breakfast buffet was dreadful (unless you like a variety of pasteries with great fruit juices). So, there you have it - some pros and some cons. But very good price and the staff is very nice.

4/10

Poor

24 Mar 2016

Dave

Looks good from the outside but....

A good location, free self-parking, and front entrance are just about all the good features of this hotel. We stayed for two nights which turned out to be a surprise for the receptionist who could not find our reservation. Her colleague, instead of helping her, spent more time checking her own cellphone. Just like she did every time we passed the reception. Our room was OK in terms of size but furniture was strikingly old and in need of repair / modernization. The buffet breakfast was very poor. Morocco grown fruit and vegetable are so affordable in Morocco yet were disappointingly missing. The hotel is dependent on tourists coming in big groups by busses and staying overnight. Book another hotel if staying more than just one night. Some features / amenities listed on Expedia's website were missing in our room or hotel.

2/10

Poor

13 Feb 2016

Hannah

everything is not working properly

Wifi and 3g does not working in the room. hôtesse is not trained well. breakfast is not good. overall, this is not good stay.

8/10

Excellent

12 Oct 2015

Murat

Nice buffet for dinner

The hotel is good sleep one night on the way to Sahara.

Partner

8/10

Excellent

06 Aug 2024

Alice

Il ricevimento un po’ frettoloso e al check out ci è stato chiesto di pagare quando invece era già pregata.

Leisure Partner

8/10

Excellent

23 May 2023

Serge

Très bon rapport qualité prix.
Secteur de la piscine très agréable.

Leisure Partner

6/10

Pleasant

24 Feb 2021

Rea

ich war der einzige gast im ganzen hotell.da ich in der kalten jahreszeit reiste war das zimmer sehr kalt, aber es hatte genug decken. die reception öffnet erst um 12 uhr was das checkout erschwert. das personal war sehr freundlich.

Friends_and_family Family

8/10

Excellent

01 Mar 2020

Paul

Hotel sympa . Nombreux groupes .

Très bon hotel vaste . Excellent acceuil.

Friends_and_family Friends

8/10

Excellent

16 Dec 2019

Verified traveler

Hotel correct

Hotel correct, pas trop loin du centre de Ouarzazate a pied et de la zone du musee du cinema et la kasbah.
Sejour en decembre donc peu de clients dans l hotel, calme et tranquilité au bord de la piscine.
Petit dejeuner a eviter.

Friends_and_family Friends

4/10

Poor

25 Nov 2019

Vladimir

moyen

Hôtel ... qui a du avoir de très belles années ... le temps et le manque d’entretien sont venus dégrader l’hotel. Mais l’état général passe encore ... le vrai point négatif reste l’accueil et le manque d’intérêt du personnel face au client. Alors que le Maroc et la ville de Ouarzazate en particulier sont réputés pour leur qualité de réception des Touristes ... dans cet hôtel le client n’est pas après les besoins du personnel et leur tranquillité ... agent d’accueil en tête ... même les tarifs des services que propose l’hotel sont variables en fonction à qui nous demandons ...

Friends_and_family Family

8/10

Excellent

30 Oct 2019

Catherine

Tranquillité

Séjour reposant

Partner

8/10

Excellent

19 Oct 2019

louise

Beau séjour dans l'ensemble

Dans l'ensemble un bel hôtel avec un personnel très sympathique et accueillant.
Chambre propre, cours de l'hôtel avec piscine très jolie avec jardin très fleuri et très beau.
Chambre sombre, décoration ancienne à rénover, mais toutefois propre.
Lits de confort modeste.

Friends_and_family Family

4/10

Poor

17 Oct 2019

Corine

Hotel très décevant déjà à notre arrivée elle nous a dit que notre réservation avait été annulé elle nous a dit que l’hôtel était complet et d’aller à l’hôtel ibis juste à côté il a fallu insisté et lui montrer que nous avions été débité ensuite le petit déjeuner rien de frais viennoiseries de la veille piscine sale etc j’allais tout le temps dans cet hôtel je n’y reviendrai plus

Partner

2/10

Poor

10 Oct 2019

Verified traveler

Ik vind de accommodatie slecht onderhouden te oud. En op de fotos was alles mooi !!
Alles heeft onderhoud nodig of de fotos op de site aanpassen naar de huidig staat van de accommodatie !

Leisure Friends

8/10

Excellent

09 Apr 2019

Verified traveler

Les jardins et l’environnement, personnel très à l’écoute et charmant.

Leisure

6/10

Pleasant

12 Oct 2018

Verified traveler

普通です。Wifi部屋で繋がらないのが痛恨。

夜中の到着にも関わらず、丁寧に対応いただきました。フロントデスクの方々は皆親切で丁寧でした。部屋も清潔に掃除されていました。ベッドのスプリングが弱くて腰が痛くなりました。Wifiが部屋で通じないのが一番不便でした。フロントに行かないとPC繋がらない・・・。それが一番不便でした。でもフロントの方が、電源が近くにある机のところを教えてくれました。あと冷蔵庫は空です。事前に水等を買っていかないと、夜困ります。プールは素敵でしたが、その日は寒くては入れませんでした。朝ご飯はXです。ヨーグルト、パン、６Pチーズみたいの、ゆで卵がとりあえずある程度です。中国や韓国の団体さん用のホテルのようで、朝ご飯たくさんの人に押されて大変でした。

8/10

Excellent

03 Jul 2018

tanimesse

BEL ETABLISSEMENT

bel hotel mais sans ascenseur
les bungalows RC et 1er étage entourent une grande piscine au sein d un beau jardin bien entretenu
salle petit dejeuner fermée à 8 H 30 rien d installé
il a fallut attendre 1/2 la mise en place buffet continental

10/10

Exceptional

06 May 2018

bernard

Bernard du Canada

Très agréable ,déplacement facile à pied,bon rapport qualité prix.resto à proximité.j’y retournerai.

Family

2/10

Poor

25 Jan 2018

Verified traveler

A eviter

Hotel en à l'abandon , à déserter. Choisir un autre hotel

10/10

Exceptional

18 Nov 2017

Verified traveler

SPLENDIDE

Parfait a tous les égards. Certainement un des meilleurs de Ouarzazate.
Accueil, chambres, petit-déjeuner, tout est remarquable.
Une adresse à retenir.......

6/10

Pleasant

28 May 2017

Hassan

Hôtel proche aéroport et centre ,calme

Le séjour est satisfaisant .
Le service de chambre est moyen.
Ils ne serve pas de boissons dans les chambres d après la bar women , ni de repas en chambre.
Bar fermer très souvent , rien avant 16h
Mais la gentillesse du personnel fait oublier ces petits désagréments.
Surtout Saleh et Mourad .

8/10

Excellent

02 May 2017

Hajji

leuk hotel vriendelijke personeel.\n

mooi gelegen. makkelijk te vinden. open en vriendelijke personeel. leuk gids.

8/10

Excellent

27 May 2016

Verified traveler

Agréable.Reposant.Propre . Bon accueil.

De passage à Ouarzazate pour 2 nuits...apres une longue route et pour le travail....Correspondait à ce que nous cherchions pour nous reposer .
Personnel souriant et très attentionné ...surtout au bar près de la piscine....La musique était en trop pour nous!

10/10

Exceptional

28 Mar 2016

Verified traveler

Prachtig gelegen bekend van de Touareg rally

Zeer mooi en goed hotel met westerse normering
Is goed uitgerust voor grote groepen

6/10

Pleasant

04 Jan 2016

Andrea

Discreto albergo a 4 stelle.

Albergo bello e ben tenuto nelle parti comuni, decisamente deludenti le camere che risultano essere modeste e con alcuni dettagli non funzionanti ma soprattutto non all'altezza di una struttura a 4 stelle.
Personale gentile ma scarsamente preparato.

6/10

Pleasant

03 Jan 2016

CURRYMAN

共用部は豪華な大手ホテル

中庭を中心に共用スペースはとにかく豪華！分かりやすい場所にあり24時間体制で人がいるため深夜のチェックインもOK。ただし部屋は古く、寝るだけの利用がいいと思います。

8/10

Excellent

28 May 2015

dominique

trés bon rapport qualité/prix

BON RAPPORT QUAITE/PRIX