Heredero

6/10

Pleasant

12 May 2026

Marshall

Just OK. Put up with it because most other hotels were rip off prices.

8/10

Excellent

29 Apr 2026

Javier

They don’t allow beverages in their hotel.

Self

10/10

Exceptional

19 Apr 2026

georgina

Todo perfecto

2/10

Poor

23 Feb 2026

Carlos

Staff, I made a mistake when I booked my days. I called Expedia customer service to change my booking and make corrections, but the desk agent denied the manager’s request and refused to help me. As a result, I ended up paying an extra day that I didn’t use because the employees were unwilling to assist me. The customer service was terrible; the agents were rude and unhelpful. My family and I have decided never to return to this hotel again.

Family

2/10

Poor

22 Feb 2026

Juan

Front service mot good
Not friendly and attentive
Rooms not very clean

Friends

10/10

Exceptional

21 Feb 2026

Michael

The staff is very good.

Self

2/10

Poor

15 Feb 2026

Jesenia

The room wasn’t clean enough

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Carlos

No se permite ingresar bebidas alcoholicas, no me había pasado en ese lugar antes

Leisure

8/10

Excellent

20 Nov 2025

Angelina

Na

Partner

8/10

Excellent

10 Nov 2025

Cynthia

Todo me gustó

Leisure Family

6/10

Pleasant

27 Oct 2025

Enrique

Mejorar la limpieza

10/10

Exceptional

30 Sep 2025

elizabeth

There was always parking, the area and hotel was very safe, staff was super nice and place was very clean.

10/10

Exceptional

06 Sep 2025

Angela

The complementary breakfast was amazing. My stay was perfect. I would recommend this place to anybody because I would continue to stay there.

Business_and_leisure Partner

10/10

Exceptional

01 Sep 2025

Angela

It was a peaceful stay and the complementary breakfast was outstanding 100/100

Business_and_leisure Partner

10/10

Exceptional

24 Jul 2025

Sebas

I like the bar options they were great 😃

Leisure Family

6/10

Pleasant

22 Jun 2025

Rocky

NA

6/10

Pleasant

21 Jun 2025

Nancy

Si hot on the entry and on the corridors, the breakfast is bad

Business_and_leisure Family

8/10

Excellent

15 Jun 2025

Gregorio

Enjoyed are staying and would diffinately go back

Leisure Family

6/10

Pleasant

13 Jun 2025

Norma

Cheep

Business

6/10

Pleasant

08 Jun 2025

Lourdes

Not a lot to choosr from tje breakfast buffet we requested to be moved to another room because the first one smelled like sewage then the other one the AC was not cooling enough

Leisure Family

4/10

Poor

23 May 2025

leonel treviño

The request is for everything
The staff is very bad
And the beds are old

Business

10/10

Exceptional

21 May 2025

georgina

Todo excellente

Leisure

10/10

Exceptional

21 May 2025

georgina

Todo excellente..gracias por su servico

Leisure

2/10

Poor

18 May 2025

Paloma

Room was ugly, I couldn’t sleep because the mattress was as hard as a rock.. the mattress also had stains like on the side, the walls need to be painted, the carpet is disgusting, the shower has mold, the TV only had 6 channels to watch.. Needed to return my key and there was no one at the front desk had to give the key to a housekeeper. The owner really needs to do better and remodel the whole property.

Leisure Partner

2/10

Poor

11 May 2025

Rocky

Toilet paper holder ripped off the wall and placed on the toilet lid. Cockroach’s & stains all over the bathroom. The bed was uncomfortable and there were no plugs anywhere near the bed. The free breakfast was served 7-9, but by 8 it was nearly gone and looked picked through. And the only options to eat were beans and a half a spoonful of old and slimy eggs.

However the staff was very friendly

Leisure Partner

2/10

Poor

18 Apr 2025

Ramon

Las alfombras de las recamaras estaban MUY sucias

2/10

Poor

14 Apr 2025

Marco

Room was old and all furniture broken .
Mirror broken .
Mattress hard like a rock .
Pollow very smaal and i couldn't sleep

Business_and_leisure Family

10/10

Exceptional

06 Apr 2025

georgina

Love this hotel..but they they need have enough breakfast if they advertise til 9am.. there was hardly nothing left

Leisure Friends

10/10

Exceptional

29 Mar 2025

David

Great place, definetely will use it in the future

Leisure Family

4/10

Poor

26 Mar 2025

Verified traveler

Room smelled like urine i guess because of the carpet

Friends_and_family Family

8/10

Excellent

17 Mar 2025

Rosa

The only bad thing is the smell of the restroom

10/10

Exceptional

15 Mar 2025

Brissa

Solo descansamos ahí por una noche y estuvo muy bien, cómodo , en general se veía muy limpio

Business_and_leisure Family

4/10

Poor

07 Mar 2025

Paloma

Carpet super dirty, shower floor with hair, mold snd just a NOT pleasant smell at all.

6/10

Pleasant

07 Mar 2025

Fernando

Outdated mold in rooms stained carpet and sheets uncomfortable mattresses

Leisure Family

4/10

Poor

03 Mar 2025

oscar

People outside the hotel were making BBQ and drinking, which led to a terrible fight. We had to leave the hotel early one day before, they couldn’t reimburse the last night.

Family

4/10

Poor

22 Feb 2025

Connie

Carpet very dirty and stinks so badly 😢
Not way to sleep completely cause that odds cause me a very bad headache 😩
...Im really like the service and the food was exelent...but they need to wash the carpets for hygiene ...

Friends_and_family Family

4/10

Poor

15 Feb 2025

Ernesto

Mucho ruido del personal hablando por radio en la entrada del loby afuera de la puerta en el transcurso de 6:00am a 8:00am y no degaban dormir los radios los usan a todo volumen y es demasiado ruido 😔avitacion 111

6/10

Pleasant

15 Feb 2025

Andrea

The food is not very good and the pictures on the web is not what you see once you are in the hotel, I think all the hotel needs some painting.

10/10

Exceptional

03 Feb 2025

Ernesto

Excelente service

Business_and_leisure Partner

10/10

Exceptional

27 Jan 2025

Maria

Loved the hotel and food.

Leisure Family

4/10

Poor

26 Jan 2025

Yesenia

Checking is at 3:00pm I did not get my room until around 3:50pm because the rooms were still being cleaned. The girls in the front desk are rude, you literally get there and have to wait until they’re done talking to each other in order for you to get checked in. The only reason why I keep staying in this place is because is the only hotel available when I travel and I can see why.

4/10

Poor

20 Jan 2025

Ruth

The bed was so uncomfortable, hard as a rock

4/10

Poor

19 Jan 2025

Paloma

Shower head was full of mold.., carpet is old and dirty, ceilings need to be changed, some show water stains, needs a good remodel.

Family

6/10

Pleasant

12 Jan 2025

RICARDO

Lo único fue q yo acostumbro a tomarme 2 cervezas antes de dormir y resulta q es el primer hotel en 50 años de viajar q prohíben bebidas alcohólicas yo se que hay personas q se emborrachan y hacen cosas escandalosas pero para eso está la policía no es justo que paguemos justos por pecadores.y el buffet de desayuno muy sin chiste no hay pan dulce e.t.c e.t.c lo demás está ok

Leisure Partner

4/10

Poor

17 Dec 2024

Gilmer

Beds on room are small and not clean sheets no microwave and no fridge bathroom are broken

2/10

Poor

13 Dec 2024

Jesus

Deception I’ve been too many time as a guest

I couldn't sleep because it was too noisy, there was a party, the remote control didn't work and the phone didn't work, the reception could hear me, but they couldn't hear me. They were very attentive and went to my room to find out what was offered. But anyway, I had a bad experience.

Business

4/10

Poor

13 Dec 2024

Paloma

Shower was dirty, with mold, hair from other guests. Door lock from the restroom was not placed properly. Bed sheets had hair from other guests. The floor carpet needs to be washed or replaced. But I guess we get what we paid for.

Business_and_leisure Partner

10/10

Exceptional

07 Dec 2024

Verified traveler

very organized

Leisure Family

10/10

Exceptional

06 Dec 2024

Nora

It was good

Business_and_leisure Family_with_children

2/10

Poor

17 Nov 2024

Heidi

El peor lugar para hospedarse en Piedras Negras, todo esta muy sucio y la misma gente que trabaja ahi es grosera. No lo recomiendo para nada.

Leisure Partner

10/10

Exceptional

07 Nov 2024

VITO

ALMOST EVERYTHING. ALL WENT GOOD.

Business_and_leisure

10/10

Exceptional

04 Nov 2024

Ernesto

Excelente

10/10

Exceptional

03 Nov 2024

maria

Is reasonable prices..no hair dryer

Business Family

2/10

Poor

01 Nov 2024

Gustavo Guadalupe

No les recomiendo para nada si hacen reservacion por linea tengan mucho cuidado el personal de atencion no esta capacitado para dar una buena información tuve que pagar doble reservacion xq llegue en la madrugada de mi viaje muy mal servicio

10/10

Exceptional

23 Oct 2024

José

Good

Self

6/10

Pleasant

21 Oct 2024

Mario

Some what dirty rooms and carpets

Business_and_leisure Partner

6/10

Pleasant

17 Oct 2024

Luciano

Staff was awesome, I think they can have coffee or other refreshments for guess during night hours available. A little bit outdated, hotel can paint rooms to make look a little bit more homie. Aside from this, location great, friendly staff and would recommend if on budget

Family

2/10

Poor

13 Oct 2024

Karla

Restroom was dirty.
Carpet was pretty dirty
The room smell bad as well.
Inaccurate description on page

8/10

Excellent

08 Oct 2024

Pedro

Great location to shopping

Leisure

8/10

Excellent

25 Sep 2024

Ernesto

Buen servicio

10/10

Exceptional

22 Sep 2024

Jorge

Good

I've stayed there many times and I haven't been disappointed. It was a good stay and we were well taken care.

Friends_and_family Family

6/10

Pleasant

22 Sep 2024

Fernando

Staff was ok just dirty older installation for the price its good

Leisure Family

10/10

Exceptional

19 Sep 2024

Maria

Gracias

2/10

Poor

17 Sep 2024

Mark

The toilet did not work, the sheets looked like they weren’t changed. One towel only, kinda hard, I went back downstairs and didn’t say anything, gave them the keys and walked out.

Friends_and_family Friends

10/10

Exceptional

03 Sep 2024

Karla

They had Karaoke on Thursdays nights.. drinks were really good and at a great price the atmosphere was just soo much fun overall great experience

Leisure Partner

6/10

Pleasant

23 Aug 2024

Jose

El aire no enfriaba bien y falta más limpieza en el cuarto

2/10

Poor

18 Aug 2024

Diego

No hot water. Room was hot ac not working

10/10

Exceptional

05 Aug 2024

Brenda

Great customer service Front Desk staff and Carlos the waiter in the restaurant was great as well every time we go they greet us and are very friendly thank u guys just one suggestion y’all might want to upgrade and put cups in the room maybe a microwave thanks for a great stay my husband and I enjoyed our trip

Leisure Partner

8/10

Excellent

04 Aug 2024

Pablo

Waiters prefer clients not with the hotel package

Leisure Family_with_children

4/10

Poor

27 Jul 2024

Paloma

The shower door was disgusting, with mold at the bottom of the door, towels dirty looking, NOT WHITE at all, there was NO Fitted sheet on the mattress, pillows too small. Would be nice to see the rooms/hotel with a newer look, maybe some remodeling will be nice as well.

Business Partner

8/10

Excellent

21 Jul 2024

Brenda

The only issue was that i reserved a queen bed I got 2 beds also I was asked to wait 30 minutes before my husband and I could check in plus no fridge or microwave available other than that customer service was great

Leisure Partner

2/10

Poor

14 Jul 2024

Veronica K

Sucio

6/10

Pleasant

13 Jul 2024

Armando

Worst bed I ever sleep at

Mattress are really cheap....we sleep lapside

Partner

8/10

Excellent

17 Jun 2024

Jose R

was a family trip and the stay was convenient. the Hotel needs some remodeling and updating. The food was good and the service at the restaurant by Carlos was great!!

Leisure Family

10/10

Exceptional

10 Jun 2024

Monserrat

Todo muy bien

Leisure Partner

6/10

Pleasant

26 May 2024

Pablo

Nel

6/10

Pleasant

05 May 2024

Domanik

Horrible stay don't recommend

My stay was horrible it was a last minute that I purchased and unplanned however it isn't worth the price of 120.00. my room was still dirty and there was stuff in the wall and also bugs and roaches. I wouldn't recommend this place. Just take your 120.00 and stay across at Quality inn or the holiday. The food wasn't terrible but you would want your stay to be more clean. Also I had a relative stay here with me also and she got out her bag to give me keys a small roach fell out of her bag on to me and I had to kill it. Another thing there was huge roaches in the restroom just take your money elsewhere.

Friends_and_family Family

10/10

Exceptional

09 Apr 2024

Ryan

Without the friendly staff l, this place would be nothing.

Business_and_leisure Family_with_children

8/10

Excellent

25 Mar 2024

Heber

Good for a one night stay, not comfortable for a long stay.

Leisure Partner

4/10

Poor

13 Mar 2024

Eduardo

It use to be a great hotel when it was best western but now is dirty, unprofessional staff, hotel need a lot of maintenance.

Business Self

6/10

Pleasant

08 Mar 2024

Verified traveler

Carpets were not vacuumed, hair in the bathroom floor. Bed was very hard.

Self

2/10

Poor

18 Jan 2024

Verified traveler

Falsa propaganda/ false advertising.

Los cuartos de la página de internet no son los mismos que te dan al llegar ahí.
The rooms are not as advertised on website. They are sub par and should be considered false advertisement.

Business

6/10

Pleasant

27 Nov 2023

Ivan

It was, a weekend

The hotel is noticeable and is located near a busy part of the town. Parking is ample and front door drop off is available. The hotel itself, the building style and setup, is very outdated. Check-in is done quick, but not efficiently. The check-in attendants clearly lack check-in and customer service skills. I was not greeted as I walked in, and was almost given the wrong room. Once I was given the correct room and room number, no further instructions were given. I was given my room key and sent on my way.
The room was outdated, but spacious enough to accommodate four people. The restrooms lacked toiletries, such as shampoo and soap; considering that most hotels now a days provide full size toiletries. The bed mattresses were not as comfortable as one would like, but the linens were clean. The TV works well and performs as it’s intended to. The AC is outdated and loud, but it gets the job done.The WiFi did not work in our room, and was a big inconvenience. Room service is available, and prices are fair.
Breakfast was not how it used to be, although it’s complimentary, you have to ask for a breakfast voucher because it will not be mentioned at check in. It has a one hour complimentary breakfast time, and after that, breakfast is charged a la carte.
No ice machines are available and must be retrieved by the on site bar. Bring your own cups because they will charge you for plastic cups.
The Housekeeping was the most impressionable, as our room never lacked clean linens.
A 2/5

Friends_and_family Friends

2/10

Poor

21 Nov 2023

Valerie

Disgusting stay

We arrived at or around 2 am, was very late and we were tired. room was dirty, hair on the sheets, wall was coming out like something was there before and never got fix. no water pressure on the shower head. only 2 bath towels in the room for 3 people. this is more like a motel 1 instead of 6.

Friends_and_family Friends

8/10

Excellent

19 Nov 2023

Cristina

There's always room for improvement

I give them a 4 starts because i love their service and food. The room itself had a funky smell and the beds were hard to sleep on. I've stayed in this hotel before and that other bed was more comfortable. I wasnt so lucky this last time. I hope it was only this room that is bad.

Partner

10/10

Exceptional

18 Nov 2023

Ambar

Good experience, staff was friendly and willing to help with anything we need it.

Friends_and_family Family

2/10

Poor

17 Oct 2023

David Solis

Horrible place!

Room was bad floor dirty old one of the mattresses sunk in on one side towels had stains and the shower head was clogged. Breakfast was included but not too great either.that hotel needs to upgrade badly!

Business

2/10

Poor

15 Mar 2023

Paul

They don’t accept online booking. And apparently Expedia doesn’t know. I was not able to stay. So I had to look for another place. Expedia hasn’t reached me. I don’t think I would use Expedia for bookings. And hotel lady was extremely unhelpful. And I’m hoping for a full refund.

Business_and_leisure Partner

2/10

Poor

03 Mar 2023

timothy

Do not stay here

Do not stay here. They do not accept payments via Hotels.com and will charge you double. Very rude and mocking service

Business

2/10

Poor

04 Feb 2023

Jesse

The lady at the front desk is very unprofessional. She has a very bad attitude and instead of greeting customers in the front lobby, she should be somewhere in the back of the hotel restaurant washing dishes

Leisure Self

4/10

Poor

15 Jan 2023

Luz

Not sure why this has 7.3 rating.
The hotel is not well maintained. Pungent smell of tobacco. The only toiletries we got was toilet paper. No TV remote. Their system was down and couldn't get a card for the room. The carpet was very stained. Not sure if everyone pays the same, but could find something better for the same rate. The pictures of the rooms are extremely misleading. We made the reservation online and once we got to the hotel we were told they don't do reservations online. Sadly, Not a pleasant experience.

Leisure Partner

8/10

Excellent

08 Jan 2023

Rafael

El hotel esta bien, limpio, le falta mucho mantenimiento, pero por el precio funciona.
Sin embargo, es muy desagradable llegar, y que no respeten la reservación hecha a través de Expedia, y cobren ellos directamente.

Leisure Family

2/10

Poor

02 Jan 2023

Jessica

No hot water can't pay with a credit card and horrible breakfast

Leisure Partner

2/10

Poor

02 Jan 2023

Jhonatan

El peor lugar de Piedras Negras. Ya no es un hotel- un un motel barato - el staff en recepción súper grosero, no respetan las reservaciones, en el cuarto las sabanas sucias y con manchas y además de olores raros, ¡no se queden en este hotel por ninguna razón!

Business_and_leisure Family

2/10

Poor

30 Dec 2022

Gabriel

I will pass on this hotel.

This hotel is not the cleanest. They don't vacuum the rooms so your socks and feet will have trash from previous stays on you. The water pressure from the shower is very little. So it takes a long time to shower. The front desk help is bad. They don't make you feel welcomed and seem to socialize with each other and pay little attention to the client. The restrooms don't have a verity of towels and no facial tissue at all. I would not stay here again.

Friends_and_family Family

8/10

Excellent

29 Dec 2022

laura

It was alright for the price

Well it was clean didn’t like that there was no microwave or min fridge no coffee or creamer or sugar was available for coffee maker

Friends_and_family Family

4/10

Poor

28 Dec 2022

Gabriel

Not as it seems.

The front desk was not very welcoming. Attended multiple customers at once which felt unfriendly. The rooms were not vacuumed and felt dirty. The restroom lacked water pressure in the shower and didn't offer a verity of towels and facial tissue. Do not recommend and will not stay here again.

Friends_and_family Family

4/10

Poor

26 Dec 2022

Francisco

No parking near doors to offload luggage.

Friends_and_family Family

8/10

Excellent

24 Dec 2022

Angel

Podrían agregar algunas botellas de agua en el cuarto