Name: Kempinski Hotel Chongqing
Address: No. 2 Jiangnan Avenue Nan'An District, Chongqing, 400060, CN

10/10

Exceptional

27 Mar 2026

David

The breakfast is fantastic at this hotel, one of the best I've had.

10/10

Exceptional

01 Mar 2026

David

Both Paul Zhu and Wendy Xie we're very accommodating and wonderful to me during my trip. They are both very professional and friendly. I highly recommend staying at this hotel.

Friends

6/10

Pleasant

01 Dec 2025

William

old building, not very clean, broken phones.

8/10

Excellent

20 Jan 2025

Nora

Room and lobby are spacious.

Leisure Friends

10/10

Exceptional

01 Jan 2025

Victor

Even though the property surroundings smell horrible the hotel is wonderful and lovely. The staff is friendly and helpful for foreigners, they were always trying to help us and translated everything with a smile.

Leisure Family

8/10

Excellent

19 Nov 2024

michael

Clean but old

Leisure

10/10

Exceptional

03 Nov 2024

Joann

Great hotel but nothing in the surrounding.

Friends_and_family Family

8/10

Excellent

31 Mar 2024

Rosey

Clean and convenient. Service was great, friendly staff

Business_and_leisure Self

6/10

Pleasant

09 Dec 2023

YUE

Unprofessional front desk, slow check in, not familiar with local dinning and transportation.

Business Friends

8/10

Excellent

05 Nov 2023

boris

Great hotel

I had a great stay at the hotel, with excellent service, and a great room. Especially grateful to the staff for being responsive specifically Leo-duty manager who helped a lot and made me feel comfortable

Friends_and_family Friends

10/10

Exceptional

21 Oct 2023

Maaz

Great!

6/10

Pleasant

04 Jan 2020

Tadeusz

Very poor hotel

Were given a room 1019 above the air conditioning units for the hotel. Very noisy and asked to change rooms. Moved to 2018. Aircon did not work. Asked for a repair to be done. We were given a fan and told that's it!! Very poor management. Generally grubby hotel other than the lobby and restaurant floor. Not near a five star rating.

Friends_and_family Family

10/10

Exceptional

20 Dec 2019

Verified traveler

Brilliant hotel, modern and clean with very comprehensive breakfast and easy access to metro.

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Verified traveler

Room very Clean, staff friendly and helpful!
Great location.

Business Partner

10/10

Exceptional

19 Nov 2019

KANG

Very nice ~
Clean room, the AC is functioning very well, breakfast good ~
I will come back

Business

10/10

Exceptional

31 Oct 2019

BiuBiu

staffs are friendly, but facilities are quite old no upgrade work done at toilet.

Leisure Family

6/10

Pleasant

14 Oct 2019

Fareed

Not recommended to stay

The hotel is not up to real 5 star hotel . Could be better . Towels are too old and smelly. Hotel staff can’t speak English and very difficult to understand guest needs. Concierge service is poor and below standard.

10/10

Exceptional

22 Sep 2019

Verified traveler

Responsive staff. Needs greater variation in buffet menu

Business Self

8/10

Excellent

09 Sep 2019

Soo Peng

Rain shower didn't work but was promptly attended to. Pillows too soft and flat, only one other choice of pillow. Should provide more pillow option

4/10

Poor

24 Aug 2019

Verified traveler

Location off from the busy section of the city, but still accessible by taxi to the city centre.around 10mins taxi ride and half an hour from airport
Though the quality of the hotel am not sure I could rate it five star, the staff were friendly, English limited understanding.
But messed up our rooms on the first day of check in, and we weren’t able to get one of the rooms until after 5pm. Which slight set back.
The rooms were a little tired and old, couldn’t even use the mini fridge as it was locked.
Had to ring the concierge 3 times to get someone to come unlock it.
The view is partial of the river, I would say regardless of rooms you choose, as there flats in front that blocking the view.
The pool for you to use you need a swimming cap or you can’t enter.
The steam room and jacuzzi was out of action on both ladies/men’s, imagine this has been the same case for a while.
Would I choose stay there again, probably not due to the oldness of the hotel and some of the clientele It attract were bit unusual and very obnoxious.
As oneness one started shouting at the front desk and customer, for supposedly waiting too long and holding up the queue

Business_and_leisure Family

10/10

Exceptional

21 May 2019

david

Luxury comfort

This hotel is fantastic. Perfect mix between old school and modern design. Very clean and one of the most comfortable beds I've ever had the chance to lie in.

8/10

Excellent

09 Apr 2019

Verified traveler

We stay 3 nights at Kempinski ChongQing.
Staff at Reception counters very courteous but will be nice if concierge would do more to assist in getting taxi at lobby.
Will be very nice if hotel can provide shuttles to nearby metro station.
Room is nice and spacious but somehow have got a few mosquitoes in the room that we stay and stung us in toilet.

Business Family

8/10

Excellent

17 Mar 2019

Verified traveler

Nice stay!

The room was spacious and clean, but the air conditioner was not working, so the room was incedibly hot throughout the night. The staff were friendly and helpful!

Friends

10/10

Exceptional

25 Sep 2018

Phillip

A wonderful hotel! Beautiful, spacious, well maintained with incredible facilities. The staff was beyond friendly and helpful they were amazing! They have an Olympic length lap pool, a very well equipped workout room, a separate room for yoga, a full spa, and the biggest breakfast buffet I have ever seen in any hotel. Not enough nice things to say.

10/10

Exceptional

24 Jul 2018

Qiang

Great location

Reception was very helpful with local restaurant recommendations. Lots of good eateries around. Close to light rail and ¥15 taxi to town center. The river front is a great place for evening sightseeing.

8/10

Excellent

14 May 2018

Kevin

Our stay at Kempinski Hotel Chingqing was made better by the excellent staff, especially from Manager Rock Zuo and front desk service from SueTan. We stayed in two suites on the Executive Floor and it was very quiet and comfortable. Carol Zhang at the Executive Lounge was very courteous and professional by waiting and serving us. The service was exceptional. Our room included breakfast. The breakfast menu was a little limited. Nonetheless, this hotel offered great value. We travel a lot. The price for the suites was a great value.

4/10

Poor

21 Feb 2018

joel

Nicely decorated room but all downhill from there

Nicely decorated room but all downhill from there. The amenities and services were completely substandard. The bed was sunk in and soft like a 20-year-old mattress, the room was hot as an oven with no cooling system working, and had a nice soaking bathtub but the water only got very warm at best, certainly not hot. The service was very poor, particularly for what was supposed to be a luck Sharee hotel. We were told we had free parking, but every time we retrieved our car from the depths of the basement garage and went to the exit , The guard insisted on charging us until we backed up drove back up to the lobby and had to get them to call the guard to let us out, a process taking an additional 5 to 10 minutes. We had to do this three separate times! They had a nice brochure about different pillows you can get for your room, but it took talking to three different people on the phone to find out if they actually have them and then another hour wait for them to be delivered to the room. To top it off, the parking is all self parking down in the bowels of a deep garage that is poorly lit with dark shadows and somewhat scary to walk through, and when my wife slipped on their tile floor and skinned her leg, not that big of a deal overall, the manager was not even solicitous or polite or apologetic. Overall our stay at the Kim Pinsky was frustrating and disappointing, not sleeping on a terrible mattress in an extremely hot room with no cooling. Buyer beware.

6/10

Pleasant

11 Dec 2017

David

Good location, but dated

Hotel is centrally located to the city center, but interior of the hotel is dated for a Kempinski brand. Buffet breakfast at this level of hotel should be better with better Asian food selections.

10/10

Exceptional

22 Sep 2017

lei

I will stay in this hotel for all my travel in CQ

Very good experience. Impressive hotel, good food, service, pool and blah blah.

10/10

Exceptional

21 Apr 2017

Lang Thieu

very good hotel but crossing bridge adds time

very good hotel, location is convenient but be prepared for extra travel time if you want to cross the bridge

10/10

Exceptional

31 Dec 2016

Verified traveler

It's a nice stay!
Friendly hotel staff, clean room and super comfortable bed.

10/10

Exceptional

23 Dec 2016

Verified traveler

Good hote,l friendly staff, great food and nice area

Partner

6/10

Pleasant

25 Dec 2014

Verified traveler

Just OK...

Generic hotel somewhere between 4-5 star ranking, with generic room, restaurant and food.
I stayed on the executive floor which unfortunately was nothing special. Found body hair in my bathtub twice (without even using the bathtub) which made me suspect the cleaner's tool was not very clean... There was also constant foul smell coming from the toilet. Totally put off by all the unhygienic aspects I experienced during my stay. I have stayed at many hotels in China and the standard are roughly the same. There are still lots to learn and training needed to meet true international standard of 5-star hospitality.

8/10

Excellent

18 Jun 2026

Matthias

Hotel ist auf dem 1. Blick schick. Auf den 2. sind die Teppiche und Sofas extrem schmutzig und fleckig. Kaffeemaschine hat erstmal nicht funktioniert, wurde dann aber getauscht. Beim Frühstück gab es viel Auswahl, einiges war geschmacklich allerdings langweilig. Die Preise für die Wäsche sind allerdings eine Frechheit. Für die Preise kann man gleiche neue Klamotten kaufen.

Partner

4/10

Poor

03 May 2026

Adrian

Nicht zu vergleichen mit Kempinski Hotels in anderen Ländern.

Leider das schlechteste Kempinski wo wir je gesehen haben. Schlecht gewartet, extrem dreckig, vor allem der Teppichboden. Lokation ist soso. Club lounge war fast immer zu. Personal spricht fast kein English. 24 Stunden Shops waren hilfreich.

10/10

Exceptional

09 Mar 2026

Daniel

Sauberes Zimmer, gutes Personal

10/10

Exceptional

29 Jul 2025

PABLO ANDRES

Gran hotel

Todo excelente

Business

10/10

Exceptional

30 Apr 2025

Jose de Jesus

Excelent just far from walking areas but taxi takes you for cheap price

10/10

Exceptional

01 Apr 2024

Pierre-André

très bon et bien placé, très accueil et très bon service

Business_and_leisure Partner

4/10

Poor

17 Nov 2023

Kyoko

受付台が２つあります。左側の男性の方、態度極めて悪い。笑顔がなく、顔つきが怖い、イライラしているように感じる。受付し始まったら、いきなり電話し始め、相手と喋りながら受付を待たされるお客様に、申し訳なさがない。
入った瞬間の気分がダウンした。いくら施設が良くても、受付の男性の感じが悪すぎる。サービス業に向いてないと思うわ

Business Self

10/10

Exceptional

07 Sep 2023

Daniel

Nice hotel

Kempinski Chongqing is a nice hotel a bit from the classic city center. Very few people on the staff speak English, which makes it very hard to get the usual service that you expect from a Kempinski hotel. As an example, there is no room service menu in English so it is impossible to order any service to the room. The hotel is 10 years old and that might be seen in the bathrooms. And the cleaning is not the best, so don't expect a normal Kempinski level. However, the staff is nice, even though it is difficult to communicate with them

Partner

10/10

Exceptional

26 Jan 2023

Verified traveler

空调太热

竟然在重庆冬天酒店空调太热不能调整，服务员也没有解决，实在想不通。

Friends_and_family Family

10/10

Exceptional

05 Jan 2020

BING XUN

滿意的一次住宿

整體環境不錯,早餐多樣化.距地鐵工貿站走路約5~10分鐘.

Friends_and_family Family

4/10

Poor

19 Dec 2019

Yuya

价格的确便宜五星级酒店我定的两晚不超1000。
但是酒店硬件设施➕服务都不值这个价格。
首先地段：不在闹市区无论去哪里都要要打车20分钟距离
其次硬件：大堂很老旧，香薰味道太重，廉价香水味。一张沙发都没有。只有几个板凳。
房间：房间有两点我是满意的。第一房间很大。第二床很舒服。
不满意：还是老旧引起的。所有LED的灯都年久违修。开关无法正常关闭。几个氛围灯无法关闭。最让我不舒服的是毛巾。看上去可能三年没有换？毛巾都被洗的边都没有了。很薄。而且发黄。所有大大小小毛巾都是这样的。到处都是黄色小广告的名片。我都不敢想象，真的是重庆的五星级酒店？安保措施那么松？能纵容这样的事情发生？酒店门口满地黄色小广告。酒店大门外全是摆摊的小贩。真的是大失所望。这个和一百一晚的小旅馆有本质差别么？差评。

Partner

10/10

Exceptional

23 Oct 2019

Verified traveler

ウォシュレットがあれば更に高得点可能です。

Leisure Family_with_children

6/10

Pleasant

10 Jul 2019

Verified traveler

我还是第一次在五星级酒店看到有人赤膊在前台办理入住，我很感动这家酒店的门童和前台的亲民，相信这是一家最接地气的凯宾斯基了。

10/10

Exceptional

07 Apr 2019

KIM

충칭에서 훌륭한 수준임

전반적으로 적극적으로 친절한 직원들....굿...
충칭지역 치고는 영어가 잘 통하는 편임
그렇지만 곳곳에 조금 씩 잔고장 나있는 것들이 수리 안되고 방치된 것들이 있음..
룸서비스 음식 수준 괜찮음.. 조찬 괜찮음..
그래도 룸에 비치된 와인잔은 가져가서 설겆이 해서 가져와야 되지 않나??-전반적인 청결에 대한 의문을 가지게 됨..

Partner

6/10

Pleasant

17 Feb 2019

JESSE

加強
檯服務小姐素貭

10/10

Exceptional

25 Oct 2018

YungMing

首選

乾淨

8/10

Excellent

25 Jul 2018

YOOSUNG

Grate staying~

It was very nice to stay in Kempinski Hotel in CQ. One thing little bit uncomfatable is the location and neighborhood of the hotel. I should call taxi to get some places for dinining or meeting.

Family