Sonesta Hotel Loja

10/10

Exceptional

12 Apr 2026

boris

Pool

10/10

Exceptional

07 Mar 2026

Maria

Great service location and breakfast
We’ll definitely stay again

10/10

Exceptional

03 Oct 2025

Carlos

El hotel está muy bien ubicado en una zona muy segura pero lo mejor es el staff que tuvo muchos detalles en mi visita.

Muy recomendado...

8/10

Excellent

21 Sep 2025

Stacy

The hot tub and pool were very nice.

Leisure

10/10

Exceptional

26 Aug 2025

Pablo

The hotel is not the newest but its good and comfortable.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Cinthya

Every time my family visits Loja this is our hotel of choice. The staff is always pleasant and helpful. Warm pool and jacuzzi. State do the art gym and amazing buffer breakfast.
Clean and safe!

Leisure Family_with_children

6/10

Pleasant

25 Jun 2025

Rosario

En el front desk falta un poco más de amabilidad y conocimiento sobre las reservas, porqué la señora primero me dijo que por online todas las reservaciones estaban canceladas y yo ya había pagado mi reservación pero claro al momento ya de irnos con mi familia ella salió y me dijo que encontró la reserva esa pasadera de tiempo no me gustó ya que estoy viajando con mi hija con necesidades especiales

Leisure Family

10/10

Exceptional

16 Jun 2025

Cristian

very lovely place

Leisure Family

10/10

Exceptional

02 May 2025

James E

Sweet Sonesta

Great experience as usual. Only need a better coffee service as before.

Business

10/10

Exceptional

11 Jan 2025

Daniel

Great hotel in loja City

Leisure Family_with_children

8/10

Excellent

14 Sep 2024

Manuel

No a/c or heater in the room. Good security. Staff was very pleasant. Rooms ending in 8 are directly over the gym and ate are quite noisy if the window is opened .

Leisure Partner

10/10

Exceptional

21 Aug 2024

Kevin

Everything good so far

Leisure Partner

8/10

Excellent

16 Aug 2024

Juan

Nice hotel with great view. Rooms are nice and clean. Only problem is that the areas is a bit noisy.

Business Self

8/10

Excellent

31 May 2024

Luis

Overall, I liked the property. There was just one thing that almost soured the experience, I was charged for the room when I checked in, and they pretended to charge me for the room again when I checked out. Since the bill wasn't that high, I could not have noticed it, but I did and produced a credit card stub to demonstrate I had already paid. That was enough, but it was an inconvenience nonetheless.

Business Self

10/10

Exceptional

28 Apr 2024

Laurel

Love the view of the city and the buffet breakfast.

Business Self

10/10

Exceptional

14 Mar 2024

Andres

Friendly staff

Business

8/10

Excellent

16 Dec 2023

Jaime

I would stay again. It was a little loud due to an event. Also we had to ask for towels at the pool several times.

Leisure Family

4/10

Poor

06 Oct 2023

Elena

There was a loud event that went on all night super loud. We complained and asked for a different room they showed us one that was worse.
The hotel was not full and they could have given us a room in the back away from the noise, instead of showing us a worse one.

Leisure Partner

8/10

Excellent

26 Sep 2023

Andres

Good location

Business Friends

10/10

Exceptional

14 Jun 2023

David

Nice hotel, friendly staff.

Business

10/10

Exceptional

21 Mar 2023

Jensine

Estuve muy impresionada con la cena. El chef es excelente y la comida muy rica. El servicio fue excelente en todo aspecto.

Family_with_children

8/10

Excellent

22 Feb 2023

Manuel

Good breakfast

Business_and_leisure Family

8/10

Excellent

28 Dec 2022

Maria

It is in a really good location.

Leisure Family

10/10

Exceptional

07 Oct 2022

BINARIA

Gracias x el servicio

Business_and_leisure Self

10/10

Exceptional

06 Jul 2022

RODRIGO

The hotel itself is very nice and pleasant. The view from the upper rooms is unbeatable and a big plus is the amazing staff and the great food. I had a great stay and wish I was able to stay longer.

Business Self

10/10

Exceptional

24 May 2022

Sebastian

Awesome service and delicious buffet breakfast. The parking is a lot difficult to access.

Leisure Family

10/10

Exceptional

18 Apr 2022

David

The property was very nice and very close to the center of town where we walked to. Lots of sites to see in the area

Leisure Family

8/10

Excellent

04 Apr 2022

Fausto

Great time in Loja.
Very nice city.

Leisure Self

10/10

Exceptional

14 Aug 2021

Verified traveler

They have quality rooms and the facilities. The staff is amazing and will go out of their way to help

Leisure Partner

10/10

Exceptional

11 Aug 2021

Verified traveler

The staff is amazing. The rooms are luxurious and comfortable. Pool, the sauna and the gym are great. Breakfast is varied and delicious. Best hotel I have stayed in Ecuador
I will definitely return next time I am in Loja

Leisure Partner

10/10

Exceptional

15 Jul 2021

Verified traveler

It was a great experience!

Leisure Partner

10/10

Exceptional

01 Mar 2020

Verified traveler

The Sonesta has been renovated very tastefully- rooms are spacious and very comfortable with lots of amenities.
The buffet breakfast was spectacular- excellent food and service.
Within walking distance (5-10 minutes) to the center of town.
Restaurants close by. Quiet neighbourhood.

Business Family

10/10

Exceptional

05 Oct 2019

Verified traveler

Use airport shuttle its great just book prior arri

The restaurant in a hotel takes time to prepare a meal so be ready to wait a bit..apart from that all great

6/10

Pleasant

16 Sep 2019

FedericoFerber

It has a severe lack of parking places , and ones that hotel counts very difficult to get in/out if you are lucky enough to find available space, for the above trying to visit Loja's nightlife may end on a very upsad situation when you return to the hotel trying to park, otherwise and if they solve this issue can be a good place to stay

Friends_and_family Family

8/10

Excellent

07 Sep 2019

Verified traveler

It wa a beautiful hotel and the staff tried to accommodate us a much as possible. We paid for a suite, but hated the shower that dribbled on us with no pressure or heat. By the second day I was frustrated and upset that we had to tolerate those conditions at a nice hotel. I spoke to the receptionists about it, they both came up to check on it and said that it needed to be fixed. So they put us in a regular room that had an amazing shower. They still charged us for the price however for the suite, which I was not happy about but glad I had a decent shower. Just sad that the suite had such a terrible shower:/

Leisure Partner

4/10

Poor

04 Jul 2019

Verified traveler

The cooks need to be up graded the diner we had was not good cesar salad with plain lettuce tomatoes and palmettes with fried chicken that is not a chicken Cesar also it tasted like fish soup Papas Locros usually has potatoes cream avocados and cheese hardly any cheese no avocados and the presence of cream well non existent
Our breakfast was good but took time as we ordered an omelette and they took a while to find the cook

10/10

Exceptional

17 Apr 2019

Paul

Good Hotel at a good and safe location.

6/10

Pleasant

02 May 2018

Fede

Worst Internet Speed you can ever find in Ecuador

The Internet speed of this place is a joke! Won't stay in this place just because of that reason anymore.

6/10

Pleasant

24 Feb 2018

Rick

In renovation

Noisy during most of day because of renovation. I blame Orbitz for not informing us prior to booking.

10/10

Exceptional

02 Feb 2018

Fabian

Nice and well located

Loja is an small city so the location is perfect, you can walk to downtown.
and have a good rest too

10/10

Exceptional

15 Jan 2018

Juanita

Everything we expected and more

This hotel is well-situated, away from the noise and road construction of downtown, but still within easy walking distance of downtown, restaurants, sites. The staff could not have been more accommodating, and there appeared to always be someone at the front desk who spoke some English. The hotel in general and our room were very clean and comfortable. Anything we needed (generally the coffee pods that housekeeping didn't leave) was provided within a matter of minutes from the time we requested it. The restaurant was clean, the food good, and the staff very pleasant. We would not even consider a different hotel in Loja.

Partner

10/10

Exceptional

08 Dec 2017

JACK

Close to town

Niceroom, very helpful staff, one of the most enjoyable plsaces i have stayef.

10/10

Exceptional

26 Mar 2017

Paul

The people were just wonderful, friendly and helpful

8/10

Excellent

22 Feb 2017

Ric & Tere

Safe and secure

Nice place to stay while visiting in Loja. Best breakfast buffet in the city. Just a short walk away to downtown Loja.

8/10

Excellent

30 Jan 2017

Daniel

Private parties can be a thing to consider

Everything was going well; however, the hotel is also used for private meetings and parties, so you could hear really high volume music during weekend nights, or you could have a children party in the pool and it would be a bit difficult to get a relax time after a working week or long trip.

8/10

Excellent

26 Jan 2017

Judith

Staying at HJ in Loja

This is a lovely hotel in a good location, the breakfast was excellent and the staff very helpful and polite.
A couple of slight niggles, it was not possible to close the curtains, there was no aircon so we needed to leave the window open which meant moths flew in the room. The food from room service was not good and the wifi was very patchy

Partner

10/10

Exceptional

02 Jan 2017

Rodrigo

Great Hotel in Loja

Best hotel in Loja. Look for special prices and offers

Family

10/10

Exceptional

28 Dec 2016

Rodrigo

Great Hotel when you stay in Loja

Stayed for one night at it was a great experience. Great breakfast buffet.

Family

10/10

Exceptional

19 Dec 2016

RAFAEL

A great experience in Loja with kind memmories from ist people

10/10

Exceptional

19 Sep 2016

Verified traveler

Nice hotel

We had a good experience. Specially the bed and the pillows were great. The breakfast was also really good. The staff was also nice and friendly.

6/10

Pleasant

03 May 2016

Gabriel

nice hotel, but...

nice hotel, but you cant use pool, Jacuzzi, etc, every day, and the days u can, its open for only few hours a day and closes too early for a hotel, avoid staying on weekends because they will rent the pool for weeding, parties, etc. and play loud music all night long with no sound insulation at all, so you may not get lo sleep at all.

10/10

Exceptional

20 Mar 2016

Barb

Comfortable business hotel in good Loja location.

Well appointed hotel for personal comfort and business needs. Close to key Loja sights and restaurants. Staff were very friendly and accommodating. Able to print out documents from a bank of business computers. Excellent restaurant, work out facilities and outdoor pool. Remember to bring a bathing cap or impossible to enter pool.

8/10

Excellent

07 Mar 2016

Luis

Hotel is located in a nice neighbourhood, close to good restaurants. Facilities are always clean.
Room service could be better.

Partner

10/10

Exceptional

06 Feb 2016

Verified traveler

All is good

All is good but the Wi-Fi Internet was bad.
Very good breakfast.

Partner

6/10

Pleasant

27 Nov 2015

Verified traveler

Nice hotel but

Water from the shower is not clear, but room size was perfect and hotel staff very nice, breakfast was really good but one of the restaurant food wasn't that good

8/10

Excellent

20 Mar 2015

Ruth

Expensive.

Staff very helpful, except for Pedro on last morning. (Our breakfast was included, but we needed to take airport shuttle before 0700 hrs. Yesterday's warmed coffee, watermelon juice, and miniature bread rolls were provided with no milk. I asked Pedro politely for some milk as there were 3 staff and 3 clients in a large, vacant lobby, but was told the kitchen does not open until 0700 hrs. The bar room door six steps away was open and the necessaries should have been provided. This poor service was unexpected and unnecessary. Hotel location good. Our stay was 3 nights and the room and bathroom were tidied, but not cleaned or vacuumed. The linens (except for the excellent towels), awful foam pillows, bedspreads, carpeting and curtains need replacing. TV news broadcasts only Al Jezeera in English (shame on you!) and the programming is decades old, mostly violent and loaded with long ads.

8/10

Excellent

10 Dec 2014

aNDY

Very nice hotel in Loja

Everything was great !! The only thing wrong with the hotel was the showers in the pool change room and the shower at the pool. The water in these showers were ice cold and it was imposible to rinse off or clean oneself before entering the pool or the sauna, or the jacuzzi. I saw people that entered the pool for Sunday during the day and these day guests were filthy dirty and entered the pool filthy dirty and washed themselves off in the pool. This ice cold water in the showers around the pool and in the change rooms is a big problem and the pool is not clean enough and the ICE COLD SHOWERS ARE THE REASON WHY!!!

10/10

Exceptional

06 Aug 2014

Carlos

Great Hotel for Loja

Clean with all the amenities that someone can expect in a hotel

10/10

Exceptional

31 Jul 2014

Verified traveler

Very, very comfortable

Stayed here three nights as part of a conference. We were upgraded to a small suite consisting of bedroom, sitting room and bath and a half. Hotel was clean and comfortable. Staff was friendly. Occasional street noise, mostly from the roosters crowing at all hours! Room was clean, comfortable, minimum decorated. Huge bath with twin sinks, shower only. Used both the restaurant and the lobby bar -- both met our needs. Would definitely stay here again.

8/10

Excellent

08 Jul 2014

Verified traveler

The hotel was excellent and the service was great. The staff were also very attentive when we had questions. The breakfast was excellent. The room was clean other than it appeared that the housekeeping staff hadn't vacuumed the floor. There were pieces of material on the floor. I also found a clothing pin that should have been vacuumed up when the room was cleaned.

Partner

10/10

Exceptional

30 Jun 2014

Verified traveler

An overall quality experience

Staff let us check in early since we got before our ETA and also let us check out late. Friendly and accommodating staff. Clean hotel, some nice facilities like a pool, hot tub, steam room, really nice workout room and a beautiful view of the city.

10/10

Exceptional

27 Oct 2013

Mick

Great Hotel!

Great clean hotel, friendly staff, delicious breakfast.

6/10

Pleasant

19 Oct 2012

Verified traveler

Disappointing 2nd visit

Stayed at this hotel before and the service was good, however this time it was horrible, took forever to check in, breakfast buffet staff was very inattentive and the buffet itself was missing several items. Concierge/front desk service was not great at all, very disappointed with this second visit. Will likely try one of the other hotels next time.

8/10

Excellent

22 Jul 2012

Verified traveler

Good quality hotel

Nice hotel in a good location, walking distance to downtown. Good breakfast, free wi-fi and good service.

10/10

Exceptional

20 Apr 2026

Gabriela

Desayuno bufet, el gimnasio las máquinas les deben dar mantenimiento

Partner

10/10

Exceptional

25 Mar 2026

Marlon P

Son los mejores

Partner

10/10

Exceptional

04 Jan 2026

Javier

Todo excelente

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

OSWALDO

Es muy comoda la habitación y no tuvimos molestias de ruido en la 808. El parqueadero es muy incómodo,

2/10

Poor

12 Sep 2025

Maria

Los meseros poco agradables muy ocupados
El lobby del hotel es un salón de ventas de sus servicios. Un espacio muy desordenado
Las toallas de los baños rotas
El café del desayuno era muy desabrido y nadie nos ayudó a encontrar una mejor solución

Leisure Family

10/10

Exceptional

14 Aug 2025

Juan

Todo bien, excelente atencion

Business Friends

10/10

Exceptional

25 Apr 2025

Carlos

Excelente hotel para la ciudad de Loja, los servicios la atención 10/10

Leisure Partner

8/10

Excellent

10 Apr 2025

Verified traveler

Todo bien.

Business

10/10

Exceptional

24 Mar 2025

ROSA

lindo hotel

Leisure Partner

10/10

Exceptional

08 Mar 2025

Christian

nnn

Leisure Partner

10/10

Exceptional

30 Sep 2024

MA ESTHER

me gusto que todo el tiempo tuvimos luz a pesar de los apgones

Friends_and_family Family

10/10

Exceptional

04 Sep 2024

Fabián

Muy buen hotel cerca al parque central , muy tranquilo

Business_and_leisure Self

10/10

Exceptional

24 May 2024

Wilson

Bonito lugar buena vista

Leisure Family_with_children

10/10

Exceptional

15 Apr 2024

CONSUELO

Hermoso hotel

Me fue excelente

10/10

Exceptional

14 Apr 2024

PAUL

👍👍

Business_and_leisure Self

10/10

Exceptional

12 Feb 2024

maria fe

Excelente atencion 👍

10/10

Exceptional

23 Nov 2023

YAINA

Me pareció una experiencia increíble, desde el personal hasta la atención, adicional me ayudaron con un detalle para mi esposo, no es necesario salir del hotel en carro, todo está super cercar y puedes hacerlo caminado.

Leisure Family

10/10

Exceptional

05 Nov 2023

Gissela

Todo muy bien, sin duda regresaría

10/10

Exceptional

20 Aug 2023

JEANETH

.

Leisure Family

10/10

Exceptional

29 Jul 2023

andres

Excelente atención

Business

10/10

Exceptional

06 Jun 2023

Byron

El personal es muy agradable y atento a cualquier solicitud, muy bonito por dentro

Leisure Partner

10/10

Exceptional

15 May 2023

Daniel Eduardo

Excelente todo bien

Leisure Family

8/10

Excellent

23 Apr 2023

Paola

Todo bien excepto el parqueadero que fue difícil encontrar puesto en la noche además de incomodo

Leisure Family

10/10

Exceptional

29 Dec 2022

Diana

Un lugar comodo y tranquilo. Seguros para alojarsecen familia

Leisure Family

10/10

Exceptional

02 Oct 2022

Pablo

Todo
Bien pero hay upgrade

Leisure Family

10/10

Exceptional

30 Aug 2022

Verified traveler

Excelente

Muy buena experiencia

Friends_and_family Family

10/10

Exceptional

27 Aug 2022

Santiago

Perfecto

Business_and_leisure Self

2/10

Poor

22 Aug 2022

Verified traveler

No lo recomiendo

Decepcionado, calidad versus precio, poner atención al momento de asignar las habitaciones a familias y a parejas.

Friends_and_family Family

8/10

Excellent

25 May 2022

Jacinto

The place nice but the hotel must explain all taxes are not included because when I check in they told me that I need to pay an extra fee

Leisure Family

10/10

Exceptional

07 Jan 2022

Jymer

Je le recommande

Leisure Self

8/10

Excellent

04 Nov 2021

rodolfo

excelente servico , mal mantenimiento

el personal excelente cuidando que sea confortable la estadia, no podemos decir lo mismo de las instalaciones ya que cosas pequeñas de falta de mantenimiento hacen que se transforme en mala la experiencia, baño tapado, el otro baño no funciono nunca la valvula de descarga, en la ducha donde se coloca el jabon estaba suelto o sea detalles faciles de reparar pero no lo hacen

Partner

10/10

Exceptional

03 Nov 2021

Eulalia

Todo muy bien, sería bueno que agreguen en los baños, gorras para ducharse y secadora de cabello

Friends_and_family Family

6/10

Pleasant

03 Oct 2021

Guido Viteri

Mal servicio a la interna del hotel,

Leisure Self

10/10

Exceptional

11 Sep 2021

Pablo

Muy bueno.. todo excelente

Leisure Partner

10/10

Exceptional

09 Jul 2021

Andrea

Excelente

Un hotel con excelente servicio de su personal, habitación muy amplia y vista hermosa de la ciudad.

Business

10/10

Exceptional

16 Jan 2021

Veronica

El mejor hotel para quedarse en Loja. Las instalaciones y el servicio fueron impecables. Los desayunos son muy buenos. Cuentan con muy buenos protocolos de bio seguridad - los mejores protocolos de COVID que hemos visto. Estuvimos una semana en el hotel sintiéndonos extremadamente seguros y bien atendidos.

Friends_and_family Family