Name: Vignette Collection The Aarlis Ht Panchkula by IHG
Address: City Centre Sector 3, Chandigarh, 134109, IN

6/10

Pleasant

20 May 2024

Verified traveler

Poor experience

Toilet was not clean when we checked in. No refrigerator in the room. Room service was slow.

Friends_and_family Family

6/10

Pleasant

13 May 2024

amit

Property is excellent, no doubt it is a big and nicely property.
Breakfast choices are excellent.
House keeping is sometimes hitandmiss.
Check in experience was the worst as the front desk have no knowledge of what types or IDs requirements for foreign tourists and pretty rude young girl.

Leisure Self

8/10

Excellent

06 May 2024

Rahul

Front desk girl could be more professional and polite. If they ask for “2nd ID”, it means another id of same person and not the other person.

Could have simply asked for ID of other guest and not try to show arrogance.

Leisure Partner

4/10

Poor

13 Feb 2024

Parwinder

Extremely dissatisfied with my stay at Holiday Inn. The rooms were unclean, with hair scattered on the floor and table. Despite requesting a room change, they only offered to clean it, but no one came. Additionally, the restroom lacked toilet paper. Falls short of Holiday Inn’s usual standards.

Leisure Partner

2/10

Poor

14 Jan 2024

Imran

Pathetic hotel and even more pathetic Manager

Pathetic hotel... Old, worn off. Rooms are really old. Pictures they have posted are so deceptive. Terrible Manager 'Rohit'. He should be coached.

Friends_and_family Family

4/10

Poor

13 Jan 2024

PRANAB KUMAR

There was bar operational. Only one restaurant with limited food choices. It is not value for money.

2/10

Poor

24 Nov 2023

Surinder

The property was in a remote location outside the central business district, which was nice. However, it was not convenient for me since I reliant on other people for transportation.

After spending the one night at the hotel, I decided to leave, however the hotel did not refund any money. The condition of the room was not good. The bed spread was torn, hand towels were not supplied and I had a cold shower. There wasn't any hot water.

I booked the hotel through Expedia and was charged for the entire stay (3 days). The hotel said that it was a non-refundable room reservation.

This hotel is not at Holiday Inn standards and I would highly recommend NOT staying here if you can avoid it.

Not a good place to stay. Avoid it at all cost.

Business_and_leisure Self

4/10

Poor

19 Oct 2023

pardeep

needs upgrading

Leisure Family_with_children

6/10

Pleasant

04 Oct 2023

Rupinder

Ok

Hotel is ok.

Business

6/10

Pleasant

11 Sep 2023

Bhavna

Nice

8/10

Excellent

30 May 2023

Rakesh

The food quality of Dinner is extremely poor. The service is bad. Breakfast was good and the front office staff cooperative.

Friends_and_family Family

8/10

Excellent

05 May 2023

Nikhil

The staff is very helpful and polite. Breakfast was good, better than most five stars.
However, all breaks down when it comes to the rooms. The rooms are old and not well kept. The drop down curtains in the bathroom were not cleaned and looked horribly dirty when looked at in the room. The furniture is old and not well kept. We had two rooms and both smelled of dampness.
We booked pool view room but the pool of the hotel is not visible from there instead there is a pool outside of the property which is visible but was also dry when we visited.
Hot water in the shower did not work for one of our rooms.
Overall not satisfied with cleanliness and maintenance of the property. Was expecting certain level of standard from the Holiday Inn brand.

Leisure Family

2/10

Poor

12 Apr 2023

Yashraj

Pathetic food service , and very bad behaviour, with wrong commitments, service is poor and food not nice. Can’t take care of staying guests who aren’t well.
Dining will make u pay for things even if u have added buffet. Worst holiday inn I have stayed in.

Partner

2/10

Poor

17 Jan 2023

Gurvinder Singh

The walls of hotel room cement was coming out all room was white no sceneries nothing feels like living in OYO room worst experience every

Business_and_leisure Partner

8/10

Excellent

06 Jan 2023

SANDEEP

Enjoyed my Holidays

Rooms: Spacious
Breakfast: Good buffet with lot of options
Internet: Average with 7MBPS speed
Staff Service: Good with scope of Improvements
Location: No nearby market for walking. Adjoining Golf Club
Onsite Free Parking

Friends_and_family Family

2/10

Poor

19 Oct 2022

Iqbaljit

Looks can be deceiving

Me and my family had a terrible stay at this hotel. We got off the plane from the uk in Delhi looking forward to getting some rest at this hotel before going to scatter my dads ashes.
Unfortunately we we left very disappointed with the quality of this hotel. We had 4 rooms booked and none of them were up to standard with things not working in all the rooms, we had to call maintenance a number of times. The cleanliness was to up to standard either. The only good thing thing about this hotel was the food and the restaurant staff. The rest was just awful.
Looks can be deceiving, just because something looks nice on the outside does not mean it will be that way on the inside. I would never use this hotel again.

Friends_and_family Family

6/10

Pleasant

29 Sep 2022

Selvaranee

We were so wet from the sight seeing. Could not dry ourselves properly. When asked for dry towels it took 1 hour. There seemed to be staff short fall. No coffee, or tea in the room to make a hot drink. Room was dark with no adequate lights

Leisure Partner

8/10

Excellent

18 Jun 2022

Yadesh

Overall the stay was good.

Leisure Family

10/10

Exceptional

09 Jun 2022

Ranganathan

Clean and courteous

Business

6/10

Pleasant

14 May 2022

Vikas

The staff is very helpful but what disappointed me is the cleanliness. The hallway to our room was so dirty that it seemed that it has not been vacumed for months. The overall haosekeeping was poor. During this pandemic times hygine is the top priority and this hotel is no where to meet even a 1 star hotel standards.

Leisure Family_with_children

2/10

Poor

28 Apr 2022

javeed

I was not assigned the room I have booked. And hotel is very dirty

Business Family

4/10

Poor

12 Apr 2022

Suraj

This is my second visit to this property and I stay here due to obligations rather than choice. There were many issues with the room this visit as well.
Check in Apr 11 - Check out Apr 12. (IST), Rm 305.
1. Phone not working so could not order room service. Maintenance spent an hour and could not fix it.
2. The trash cans are filthy and stained.
3. Dental kit was used and missing the toothbrush. No hand towels, face towels, and scrubs.
4. No table lamp for work and had to use full room lights.
5. One towel was stained.
6. No ironing board and iron, and the shoe shine pack was open and used.
I can go on, but you get the idea...

Business_and_leisure Self

6/10

Pleasant

21 Dec 2021

Prateek

Property mentioned breakfast is not included When I specifically paid for that option while booking

Business Family

10/10

Exceptional

15 Nov 2021

Kamlesh

Amazing . Excellent food too

Partner

2/10

Poor

12 Oct 2021

Ramapriyan

Pathetic Holiday Inn Chandigarh

I would not recommend this property to any body, even the breakfast was pathetic and hotel staff feel that people eating breakfast are doing so for free and the atmosphere was like a free wedding breakfast. none of the stewards or servers were keen on serving the customer. overall miserable is a mild word to explain the experience

Business

4/10

Poor

26 Sep 2021

Verified traveler

Run Down and Broken down hotel

Run down, and undermanned. really surprising to see a Holiday Inn tag on this rag tag run down property. Avoid staying or expecting anything from this place

Friends_and_family Family

8/10

Excellent

20 Sep 2021

Verified traveler

Holiday Inn Panchkula

The property is not so well maintained and service is not upto the mark as they seem to operate with limited staff only. But whatever staff they operate, they are all courteous and deserve appreciation.
The food is good and variety is available during breakfast.
It is located in off market place with no public transportation available. You need to have your full time transport to commute. But it is located next to golf course and rooms facing golf course have very good views.

Business

4/10

Poor

29 Jul 2021

Verified traveler

It was just below average as per the standards of a Five star hotel. No swimming pool, terrace, lawn or any open area where the guests can chill & relax. Felt like we were caught in an air tight compartment. Even if we took the basic deal, they should have provided the details that it's not their POLICY to serve welcome drinks. They boast of having a swimming pool which was not functional. We could get a better deal in some Three star hotel. The menu of breakfast buffet was too basic.

Leisure Family

4/10

Poor

27 Jun 2021

Verified traveler

It's a on paper 4 star property. In reality far away from same. Dinner buffet had total 4 dishes. Breakfast was not at all good with no cleanliness standards. Rooms are becoming very old and needs renovation. Won't recommend any one to stay if you are looking for a 4 star experience

Leisure Family

4/10

Poor

25 Apr 2021

lovepreet

There were mosquitoes in the room air conditioner was not working they tried thrice to fix it but still the same horrible experience will never ever book holiday inn

Friends_and_family Family

2/10

Poor

08 Apr 2021

Verified traveler

Facility is substandard

Business

8/10

Excellent

24 Mar 2021

Verified traveler

stayed only for one night enroute Manali. Good location, clean property. They packed breakfast for us for our onward journey.

Leisure Friends

8/10

Excellent

27 Jan 2021

Anand

The hotel is not well maintained. The mattress was quite pathetic and sheet caused my skin to rash. That's quite pathetic for a hotel of this prestige.
The breakfast was amazing. Also, the hotel is quite in the midst of nothing so you won't even easily get ola or uber.

Leisure Partner

10/10

Exceptional

05 Jan 2021

Verified traveler

Amazing experience but staff can be more cooperative

Leisure Friends

8/10

Excellent

26 Dec 2020

Simran

The hotel is well equipped with facilities and the service was quite fast.
The washroom had a couple of leak issues (because the shower door was not properly sealed, causing a lot of water to spill out onto the floor of the washroom outside the vestibule), but the room had a nice view and ambient lighting. They provided both firm and soft pillows, which was a good touch.
Another issue was with check-in, because Expedia asks whether you want a smoking or non-smoking room, but the entire hotel is non-smoking. So that was a bit of a throw.
Service wise, Surbhi at the front desk was really nice and always smiling, and Girish in F&B was really helpful during breakfast servings, paying attention to the table at all times and helping improve the stay.
The cleanliness and sanitization of the hotel was adept and they have hand sanitizers throughout the public spaces.
The property is located a little outside of the town though, so that causes some delays in Uber/Ola usages, but not much to worry about.
All in all, it was a wonderful stay and I’d gladly do it again!

Friends_and_family Family

2/10

Poor

29 Jun 2020

Jas

If you want to experience the worst customer service, come visit Holiday Inn. Stayed here in February because JW Marriott was sold out. Paid with my Expedia points but hotel charged my Credit Card (thankfully I check my transactions). Through several calls and emails, hotel apologized and told me they will refund my money but it’s been 5 months since I have been calling and emailing them and every single time they have an excuse for not being able to process the refund. Sometimes it’s their bank issue and sometimes it’s the management or staff. Till date there has been no refund by this FRAUD hotel. So if you ever feel like getting ripped off, this is the place to come.
Will be filing a Consumer Complaint through legal channels.

Business_and_leisure Friends

10/10

Exceptional

07 Mar 2020

Aman

amazing all are good even services also. Really appropriated

Friends_and_family Friends

8/10

Excellent

21 Feb 2020

Verified traveler

Great staff...but needs better maintenance

Stayed at this hotel for 4 nights for a work trip. The room was comfortable. Shower was nice and hot. The staff at the hotel are great. In room dining was delicious. Internet worked well. The room was clean but you had to ask for housekeeping each day or they would not come. Next the carpets in the hallway were very dirty. Glitter, dust, hair, dirt everywhere which makes you doubt how clean the rest of the place is. A lot of people seem to have weddings and special events there so it is hard to get rest with drunk people talking in the halls until 2 am on Saturday and Sunday night. The weddings and special events could also account for the dirty hallways...and glitter everywhere. Did not make the best impression but the room was fine.

Business

8/10

Excellent

16 Jan 2020

Jai

Great staff! The place could be updated in some ways, shower deep cleaned, and breakfast improved, but overall we had a great stay and was another good experience at Holiday Inn in India.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Dec 2019

Sanjiv Kumar

GOOD HOTEL

GOOD HOTEL TO STAY IN CHANDIGARH

Partner

10/10

Exceptional

15 Oct 2019

Verified traveler

facility is well maintained and staff is helpful, Polite and Courteous. Breakfast is well placed and having various options. Its value for money experience.

Business Self

6/10

Pleasant

12 Oct 2019

Verified traveler

holiday inn panchcula

Checking in was simple and quick. When we got off from the elevator, there was a strong smell of smoking. It didn’t end even after we got to our room. The room wasn’t really clean either. There were stains on the wall. Overall it was a decent stay. We really liked the view from our room.

Friends_and_family Family

10/10

Exceptional

14 Jul 2019

Verified traveler

Staff was very nice and courteous. Room condition was good and awesome breakfast. Overall we had a comfortable stay.

Friends_and_family Family

6/10

Pleasant

11 Jul 2019

Verified traveler

Hotel is very neat and clean and surrounded with greenery.

Friends_and_family Family

4/10

Poor

24 Jun 2019

Ajay

Poor

Family

2/10

Poor

10 Jun 2019

Verified traveler

Bad food, bad drinks, over billing, makes an offer and then bills full amount

Business_and_leisure Family_with_children

4/10

Poor

03 May 2019

Verified traveler

The property is excellent. However, the room amenities were not upto the mark. The towels were in bad conditions. No sleepers was in the room. The shoe shining foam was dry. Iron was not working, refrigerator in the room was not working. fridge was change after several reminders and that too was not up to the mark.

Business Self

10/10

Exceptional

09 Feb 2019

Pal..Sandhu

Near and clean location. Very convenient location for shopping and airport. However, bathroom amenities were limited including the hand towels.

Friends_and_family Partner

8/10

Excellent

09 Feb 2019

Alan

Good hotel

Great place for some quiet

8/10

Excellent

29 Jan 2019

Verified traveler

This is my 5th trip to Chandigarh Holiday INN. Except once rest all stay has been very comfortable and pleasing. A little away from Chandigarh, but worth staying.

10/10

Exceptional

07 Jan 2019

Verified traveler

Very nice property. The only bad thing is slow room service.

6/10

Pleasant

10 Dec 2018

Verified traveler

front desk is very slow had to wt long during chk in n chk out even after informing well in advance.

10/10

Exceptional

30 Nov 2018

Verified traveler

Nice hotel

Family

10/10

Exceptional

05 Nov 2018

Duane

comfortable hotel with a very nice breakfast buffet

8/10

Excellent

22 Oct 2018

Ashley

Holiday Inn Chandigarh Panchkula oddly stands in the middle of a quiet suburban neighbourhood, resting next to a golf club. It's a peaceful haven in contrast to the rest of that region. Our stay was lovely, the staff were helpful and our room was well kept. My only concern was the lack of transportation in the area. My group chose this hotel for a nearby wedding, which apparently crosses over a boundary that not all cab drivers have a license to enter. This made our 10-min journey much longer than needed and quite frustrating. This is purely an unfortunate incident at our, otherwise perfectly comfortable, stay.

6/10

Pleasant

11 Jun 2018

Verified traveler

Mixed experience

Although the staff was quite polite and cordial (Zero complaints as far as staff hospitality is concerned) but there is a big space for improvement in terms of maintenance of services which you are providing. The lift was noisy, there was trouble with electricity and lighting in the room. A few of my family members complained about some smell in the room. And guys please focus on the breakfast. The taste and variety can get better

8/10

Excellent

28 May 2018

Menashe

I want to praise the reception staff who helped us so much in booking a taxi that was really problematic.
And a special praise to a waiter in the hotel restaurant his name YOGESH. He is a special person so kind and will make every effort to make you feel comfortable and satisfied.

4/10

Poor

26 May 2018

nikhil

Expectations Mismatch

We had a booking for 2 adults + a child of 15 years and had paid full amount. However, the room had no bed for the child. Hotel staff asked us to pay additional amount even for a mattress. Extremely poor staff behaviour

6/10

Pleasant

30 Apr 2018

Amrit

Below the cleanliness caliber of this chain

I was glad to find an American chain in this town. But temper your expectations. It is not up to the usual cleanimesss standards of this chain in the US and elsewhere. The prepaid breakfast was acceptable but not great. Most of the food was Indian. The staff were helpful but language was a challenge with most of the hotel staff. Overall it was acceptable for the price and given the lack of any realistic alternatives nearby.

6/10

Pleasant

28 Apr 2018

gordon

Hotel is noisy, walls are not insulated as I could hear noises from hallways and adjacent room.
Night manager upgraded me to jr suite that was very nice of him and made my stay manageable.

2/10

Poor

15 Apr 2018

Verified traveler

misled by hidden costs

tainted by hidden costs which tainted what otherwise would have been a better rating. be prepared for double your cost at checkout

8/10

Excellent

05 Apr 2018

Amol

Good hotel

Hotel is good but food is expensive. Take ola and go at Pal dhaba is best option.

10/10

Exceptional

11 Mar 2018

Anar

Great experience

We really enjoyed our stay with family and every touch point with any one at the hotel was amazing. Well done and thanks to the entire ram of Holiday Inn at Panchkula.

6/10

Pleasant

18 Jan 2018

Harinder

Stay @ Punchkula Holiday Inn

Hotel is managment is very poor...Room was not prepared no face or hand towels...Window curtains won’t work properly...Dinning tables in dinning hall were not prepared...Quality of food was poor...

10/10

Exceptional

10 Jan 2018

Rajeshni

Cannot complain.Can describe in one word Excellen!

Excellent

Family

2/10

Poor

06 Dec 2017

Arpan

Worst ever stay

The worst stay of my life. The rooms are not sound proof. You can hear the pin drop in the adjacent room. Hooligans were occupying the adjacent room yelling on the top of their voices. The hotel management was a sitting duck. Room temperature was not controlled. The rooms were absolutely cold and so was the. At last they changed my room at 2 am. Ideally the hotel should refund my money

4/10

Poor

20 Aug 2017

family trip

One night stopover

Nice people but hotel needs maintenance. Floors and carpets dirty. Overall cleaning badly needed.

Family

10/10

Exceptional

07 Apr 2017

Verified traveler

one of the best Holiday Inns

Room service
Shakuntala was excellent

Reception

Aman /Man was superb

10/10

Exceptional

12 Mar 2017

rakesh kumar

good hotel good services, nice rooms but rooms need to be maintained abit more but nevertheless was good

10/10

Exceptional

28 Feb 2017

Company of 6

Excellent hotel and service.

Good location, clean rooms; friendly and helpful staff.

10/10

Exceptional

15 Feb 2017

Parshotam Lal

Convenient Hotel

Amazing

Family

10/10

Exceptional

05 Feb 2017

Jordan

modern and clean

Really nice spot. Attentive staff. Little out of the way location wise, but really about a 200 rupee uber into central chandigarh.

10/10

Exceptional

17 Jan 2017

Verified traveler

The property is old and needs attention. There were bugs on our bed! However, the staff was quick to change our room. Great service!

Family

10/10

Exceptional

09 Jan 2017

Lal

Nice, comfortable and clean

It was a good hotel, good stay. The break fast buffet was excellent and staff very friendly in behaviour. Rooms were well maintained and comfortable. Food in the room was also decent and well served. They could have further enhanced the feature by having a welcome drink, or welcome kit/ cookie. In the end it took some time for bell boy to come with trolley for luggage, but there also reception staff was very cooperative and one young lady offered to pick one suitcase, and I had to decline because one piece would not have helped, as I had many pieces of luggage plus mother and children with me. However that gesture is well appreciated.

Family

8/10

Excellent

02 Dec 2016

Shaikh

NiceHotel

One night stay. Courteous staff. Neat and clean. Great breakfast buffet. I would recommend this hotel

Partner