Name: Artisan Family Hotels And Resorts Playa Esmeralda
Address: Saenz de la Pena S/N Zona El Cocal, Playa Chachalacas, 91666, MX

10/10

Exceptional

30 Jun 2026

Damariz

My family and I had a wonderful stay here. The staff was incredibly friendly and very accommodating to us. We had to add a guest last minute and it was a very quick process. We booked services with the spa, which were also wonderful and easy to book. The pool and beach areas are very well maintained and very picturesque. We also got to use the mini golf course, which the front desk staff provided equipment for.This is a very reasonably priced hotel in a very nice area. I would absolutely stay here again.

Family

10/10

Exceptional

18 Jun 2026

Silvino

Mi limpio y atentos en el lugar

Family

10/10

Exceptional

05 Jun 2026

Adrian

Excelente

Family_with_children

10/10

Exceptional

03 Nov 2025

John

Quality location, incredibly helpful staff . Absolutely zero complaints. Restaurant food is great.

Partner

10/10

Exceptional

16 Aug 2025

Merab

Excellent staff

8/10

Excellent

04 Aug 2025

TEOFILO

El hotel esta regular… el cuarto esta regular… el baño malo… sucio y viejo… eso si tiene buena presion el agua de la regadera… yo buscaria otra opcion…

Leisure

10/10

Exceptional

15 Jun 2025

Armando Arturo

En las abitaciones en algunos lugares aun habia arena al recibirla

Friends_and_family Family

2/10

Poor

01 Apr 2025

Lucia

Deficiente

La habitación tenía demasiado hongo, era insoportable el olor.
El aire acondicionado escurría chorros de agua que mojaron todo.
El teléfono no servía y hacía un ruido constante horrible.

Friends_and_family Family

8/10

Excellent

28 Mar 2025

Evelyn

ESTANCIA ARTISAN

El hotel tiene instalaciones como para que estés ahí y no salgas, las albercas y la playa están femonenales y es un hotel cómodo. Pero le hace falta mantenimeinto, las habitaciones se ven un poco viejas, al igual que los baños, también pedí un paquete de desayuno y comentaron que no tenían fruta, lo cual se me hace algo básico en un desayuno, en fin; en general la pasamos bien.

Partner

10/10

Exceptional

25 Mar 2025

Victor

Todo muy bien

8/10

Excellent

30 Jan 2025

Jorge

It was really loud, people were yelling and playing really loud music until almost 5AM.

Leisure Family

10/10

Exceptional

09 Jan 2025

Christopher

Able to check in very early. 10.30!!

Poor food choice in restaurant & wine too expensive

Partner

8/10

Excellent

30 Sep 2024

Alan

It was a nice area on the beach. The facilities were dated a bit run down, but overall good

8/10

Excellent

07 Jun 2024

Alejandra

Buena experiencia!!!

El personal muy amable tanto en el área de recepción, maleteros, meseros y seguridad.
El único inconveniente el aire acondicionado del lado de la sala de nuestra habitación no servía. Esos detalles hay q mejorarlos, como comentario constructivo la luminaria de la playa Artisan fundida creo q deberían de arreglarla junto con focos decorativos de los tipis y en ciertas zonas pintura.

Partner

2/10

Poor

27 May 2024

Verified traveler

Lame operations, decent location

The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd

Friends_and_family Family

2/10

Poor

22 Apr 2024

Davis

We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.

Leisure Family

4/10

Poor

03 Mar 2024

Patricia

The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID.
The staff was not very helpful and even had attitudes.
Restaurant food was good. I would come back

Leisure Family

8/10

Excellent

12 Jan 2024

Kate

Good service

Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .

Partner

6/10

Pleasant

08 Sep 2023

Charles

If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited.
When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it.
Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.

Leisure Partner

4/10

Poor

25 Aug 2023

Juan Manuel

Cleanliness can improve
Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel

Leisure Family

8/10

Excellent

21 Aug 2023

Sergio

Bueno

Los camastros deben de están en otra zona… al estar en pasto genera lodo y ensucian la alberca (quizás colocar concreto o madera).

Debe de existir un lugar para salidas y llegadas de lancheros ya que pueden golpear a las personas en el mar.

Friends_and_family Family

6/10

Pleasant

31 Jul 2023

Jorge

I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.

Leisure Family

10/10

Exceptional

13 Feb 2023

Nallely

Great place to stay at!

Leisure Partner

8/10

Excellent

07 Feb 2023

Norbert

Ok overall. The accommodation is good. They have 2 restaurant where the food is passable not great. Front desk people a bit arrogant particularly on Sunday.

Partner

10/10

Exceptional

07 Jan 2023

Ulises

The best location to stay in Playa Chachalacas, very nice hotel with friendly service and amenities, it’s one of the priciest of the region but its totally worth it.

Leisure Partner

10/10

Exceptional

19 Sep 2022

Gerardo

Clean and safe place to stay staff are very friendly restaurant is great good food

Leisure Family

4/10

Poor

23 Jul 2022

Sofia

Bathroom dirty, room wet, tried to use jacuzzi and all thw room was flooded had to get out right away , no towels, the lights went out every night like 4 or 5 times , the tv wasnt working, the guy in the bar left us without giving us anything cuz he was talking to another guy so we left, overall a bad experience, the inly good thing was that the hotel was in front of the beach and that area was clean. We wouldnt go back.

Leisure Family

6/10

Pleasant

20 Jul 2022

Lindsey

Could use tiny improvement

A HUGE suggestion from me to you, MINI REFRIGERATORS IN THE ROOMS would make your hotel way better. I would have loved to been able to save food I ordered or keep my daughters milk cold. Please consider adding mini refrigerators to your rooms. I’ve never stayed in a hotel before without that feature.

Friends_and_family Family

10/10

Exceptional

28 Sep 2021

Shannon

Great Service, great atmosphere. So fun very friendly staff.

Leisure Family

10/10

Exceptional

06 Mar 2021

john

A fantastic stay

Outstanding stay! The staff goes out of the way to make you feel welcome. The room was clean, well kept and a great shower. Quint beach village with amazing things to do.

Partner

4/10

Poor

02 Jan 2021

Daniel

disappointed of both hotel and Hotels.com

Terrible customer service, I receive sea view for 3 rooms, (pay in advance 3-4 weeks before, and they don’t have even 1 available, I ask for some Cain of refund since I pay extra for sea view and they just clean their hands saying that I will have to deal whit hotels. com since I don’t reserve whit them, ; then I contact Hotels.com and all they can do is give me a coupon for my next booking (really? ) spent 2000 on 3 rooms for 3 night and you guys give me a coupon for 93 to expend on my next trip; that just say a lot of you guys; after all disappointed of both the hotel and Hotels.com for their terrible way to handle the situation

Friends_and_family Family

8/10

Excellent

29 Nov 2020

Manuel

Buena opción

El hotel está en general en buenas condiciones aunque podrían mejorar algunos detalles como la calidad de la ropa de cama y no poner música súper fuerte todo el día. También estaría bien que ofrecieran opciones de agua potable que no sean mini botellas de plástico.
El personal fue muy amable y atento.

Partner

10/10

Exceptional

11 Nov 2019

Manuel

Manny

Everything was amazing, nice and friendly staff, the food was just beautiful fresh fish every day, this hotel is perfect for relaxation and quite. We rented the 4x4 quade and the sand dunes some of the best. Overall great stay.

Friends_and_family Family

8/10

Excellent

22 Jun 2019

Verified traveler

I didn't appreciate that i had booked 2 rooms next to each other, and it took 3 hrs after check in to get one of the 2, rooms. Finally got my room about 6pm
After that incident i really taught it was going to get worse but to my surprise everything else went smooth, we booked a trip to the sand dunes and the guide was really good. We enjoyed the pool and the beach.

Friends_and_family Family_with_children

4/10

Poor

01 Mar 2019

Verified traveler

20 mins waiting to find the reservation... during check in.

Leisure Self

8/10

Excellent

28 Feb 2019

Verified traveler

Chachalacas beach vacation

Nice hotel and enjoyed the relaxed town and atmosphere.

Partner

8/10

Excellent

24 Feb 2019

Verified traveler

Chachalacas beach town

Nice hotel in a laid back beach town. Best hotel on the strip and town. Very empty this time of year and basically only people on the beach. The dune experience close by is great.

Partner

10/10

Exceptional

02 Jan 2019

Verified traveler

great location , not to happy with the food. very clean

Friends_and_family Family

10/10

Exceptional

17 Nov 2018

Rafael

The hotel staff was very attentive to our requests and questions. The facility was well maintained.

10/10

Exceptional

26 Jun 2018

TODD

The Hancocks approve.

We enjoyed our stay at Artisan. The staff is awesome! The facilities are great. Although the inside pool was being remodeled, we really enjoyed the other facilities. This was our second time to stay there.

Family

4/10

Poor

10 Feb 2018

UnsatisCostumer

Run down hotel

Since the moment I got there the people in the front desk said the check in was at 4, but when they gave me the paperwork with the rules of the hotel to sign, clearly said 3:00pm, after getting in the room the air conditioning wasn't working, they said they'd fixed it right away, after a couple hours I had to go back to ask for someone to go take care of it, later on at around midnight I try to go in the room and the key wasn't working, I went to the front desk to get it fixed and back to my room and the key wasn't working again, I had to go down again and they send someone with me, and the key still didn't work, the place smells weird, the elevator didn't work and over all the hotel looks old and run down, not mentioning that the staff wasn't very polite, one of the woman working there starting to yell at my friend for going in the hotel with sand in his sandals and he didn't even spoke Spanish to know what she was saying, my advice is stay away from that place.

8/10

Excellent

04 Feb 2018

Herbert

Long Beach Walks

Fairly new facility, well maintained. Friendly staff. Chachalakas somewhat out of the way for pleasure travel. Good food in hotel restaurant. Nice ocean front view from our room.

Family

4/10

Poor

20 Jul 2017

Verified traveler

Good food.

Good food, hotel was clean. The only problem was that the staff force you to buy a hotel membership, from the manager to the chef. A constant harrasment from the staff make you leave the hotel ASAP.

8/10

Excellent

27 Apr 2017

Verified traveler

Satisfactory Only.

With the hotel being right on the ocean, it was wonderful to wake up to a beautiful view of the sun rising in the sky. The rooms were clean and modern. The beds, on the other hand, need to be replaced. They are either too lumpy and soft or way to hard. We didn't have a good nights rest once. The staff was very friendly and helpful. The food at the hotel was only satisfactory but not delicious. I'm not sure that we would stay at the hotel again.

Family

8/10

Excellent

08 Feb 2017

Verified traveler

I love this place, it is great for families.
thanks

10/10

Exceptional

07 Mar 2016

Verified traveler

Eder the server at breakfast was one the the best that i have experienced . His service influenced my positive review of the hotel.

4/10

Poor

19 Oct 2015

Ferdi

Nice hotel but need more maintenance

This is a nice hotel, however many things were not working and were not very clean, we were a bit disappointing.
The closed pool was being repaired, when they finished they didn't clean everything up very well, the tiles and the pool floor. There was even a cockroach.
The bathroom had nice details, but the shower was not very good, only a few drops of hot water came out. Then the bathtub silicone endings were a bit yellow instead of transparent (not very clean) Same for the bathroom tiles, not very clean.
The reservation says wifi in the hotel and rooms, and there was no internet at all at least in our room. They said that zone was being fixed.
Also the hotel amenities included a mini bar, and there was not. We had to ask for one. And they say the hotel information is incorrect!!!
I think they gave us the worst room of the hotel, not very well maintained, no wifi, no mini bar...And there were only a few people in the hotel, like 3 families, they could have gave us a better room, since there were enough rooms.
Also since there was not a lot of people there was nobody in the pool bar. You needed to go to another place to ask for the service.
Its not a cheap hotel to have this kind of service and quality.

10/10

Exceptional

13 Dec 2012

Verified traveler

Beautiful small resort. Staff was wonderful, loved the ocean, pool and mini golf.

10/10

Exceptional

13 Nov 2012

Brie

AMAZING !!!

I can't say enough good things about Punta Real! It was overall an excellent experience and i would highly recommend it to anybody! I am Canadian and my husband is Mexican, we live in Xalapa, Veracruz. I havent in the past had the best experience with the accomadation in Veracruz, quite often being disappointed with out dated rooms and noisy hotels. Punta Real is the total opposite with gorgeous & spacious rooms, beautiful pools, free mini golf and tennis, clean private beach, excellent resturants and wonderfully helpful staff in both spanish and english. We are going back again in 3 weeks time!

8/10

Excellent

15 Jul 2026

oswaldo

Todo bien pero sus ventanas tienen una brecha que ni las cortinas tapan y se puede ver de afuera para dentro estaria cool que polarizaran los vidrios pa que no se vea nada de afuera pero de adentro si, mi reservacion era alas 3 y me la dieron alas 4:30 añadieron refrigeradores y eso esta cool con lo de las albercas todo bien aunque hay cosas negativas es buen hotel para despejar la mente un rato volveria a ir👍👌 en lo personal ⭐️⭐️⭐️⭐️⭐️ 9.0/10

Partner

6/10

Pleasant

13 Jul 2026

José

Viaje con mi esposa y mi hija de 4 años, el personal es muy amable y siempre dispuesto ayudar, sin embargo creo que les falta capacitación o tal vez más persona, llegando te reciben si es temprano con un cóctel sin alcohol q se agradece muchísimo, por la tarde tienen café aunq es de cortesía la verdad después de un rato lo desconectan y está frío, tienen fruta y galletas aunq estas se acaban rápido y no resurten, por cuanto a la habitación es limpia sin embargo nuestra habitación estaba enfrente a un cuarto de servicio en el que había mucho ruido, olía demasiado a humedad, y se metía el agua por todos lados pues llovió, había un foco que nunca se apagaba y la puerta q daba al balcón no servía, entra demasiada luz en la mañana así que no son black out, la alberca son limpias pero por fuera les falta que cuiden su limpieza pues estuve 2 días y en una mesa estuvo los dos días una servilleta seca, también sobres de azúcar y una cucaracha, tiene alberca interior lo cual se agradece muchísimo pues si hac mucho sol o llueve es perfecta tiene muy buena temperatura, el club de playa es lo mejor, además tiene una joven que entretiene con juegos a los niños, la playa es enorme y tiene camastros y camas suficientes, es un hotel chico no es que sea malo pero si buscas un hotel grande este no es el lugar

Family_with_children

10/10

Exceptional

10 Jul 2026

Landy Yaritza

El hotel está en buen estado y limpio aunque las habitaciones no están tan cómodas ni las almohadas. Está muy bien ubicado cerca de las dunas y para ir con niños excelente porque tiene alberca techada que si llueve o hay norte puedes usarla

Family_with_children

10/10

Exceptional

08 Jul 2026

Alil Ricardo

Exente servicio, y exente atención de parte del personal

Family

10/10

Exceptional

02 Jul 2026

Merced

Instalaciones limpias y el perdonal siempre atento a las necesidades

10/10

Exceptional

27 Jun 2026

Arlene

El hotel está bonito , el personal es muy amable , la comida muy rica y las vistas al mar muy bonitas.

8/10

Excellent

16 Jun 2026

Enrique

El hotel tiene muy buen servicio, buena comida y está bien arreglado, solo la alberca estuvo con el agua turbia.

10/10

Exceptional

09 Jun 2026

KARLA YUMEY

Atención muy buena, un lugar ideal para descansar

Family

10/10

Exceptional

17 May 2026

FLORA

.

6/10

Pleasant

11 May 2026

Rodolfo

Un jacuzzi que no funcionaba y la alberca fuera de servicio durante un día.

Partner

10/10

Exceptional

08 May 2026

Eder

Excelente servicio y atención. La comida muy rica y personal atento

Partner

10/10

Exceptional

05 May 2026

Adrian Lopez

La propiedad muy cómoda, la alberca techada ideal para escapar del intenso sol. Muchas canas y camastros en la playa. La atención de principio a fin con mucha amabilidad. Me gustaría que tuvieran camas tamaño queen. La Tina de hidromasaje en la habitación muy agradable aunque le faltaba potencia al hidromasaje. El internet intermitente si ocupan trabajar pero me adaptaron una conexión ethernet en un espacio público de poco uso y eso me salvó!
Los desayunos ricos, los precios de alimentos y bebidas del lado alto. Mi esposa disfrutó del spa.
Quedarse en este hotel fue una experiencia muy agradable que volvería a repetir.

Partner

6/10

Pleasant

04 May 2026

Alma

Caro paro lo que es. La regadera mala del la junior suite. Habitaciones ruidosas. Falta tener mas limpias las areas de las cabanas que estan en la playa asi como lalaberca lleno de ninos muy sucia faltan controles de higiene en las albercas

Partner

8/10

Excellent

04 May 2026

Mayra

El personal ya no es tan servicial tiene uno que estar llamándolos y también las habitaciones ya les falta mantenimiento ya estan sus regaderas y baños viejos y en la televisión no agarran los canales.

Family_with_children

8/10

Excellent

29 Apr 2026

Victor De La

No lo use

Family

10/10

Exceptional

26 Apr 2026

Mariano

Muy bien servicios lo mejor del la zona algo carro

10/10

Exceptional

24 Apr 2026

Alberto

El hotel esta lindo, las amenidades que ofrecen estan geniales. Y el personal es muy atento con el huésped. Recomendado para pasar unas vacaciones tranquilas

Partner

10/10

Exceptional

17 Apr 2026

javier de la fuente

Si fue muy relajante y limpia la habitación

Partner

8/10

Excellent

15 Apr 2026

bertha

Todo muy bien, excepto que la llave del hotel ahora es una pulsera que se pierde muy fácilmente porque el hilo con el que se sujeta es resbaladizo, al final tuve que pagar una $260 pesos, es más práctico el viejo método de tarjetita para abrir.

Family_with_children

8/10

Excellent

13 Apr 2026

Vidal

Habitación limpia, spa muy recomendable, excelente servicio en el spa, restaurantes, concierge

Partner

10/10

Exceptional

09 Mar 2026

Daniel

La habitación con vista al mar y jacuzzi super bien, el personal muy amable, el restaurante de mariscos está buenisimo... no opino de los demás porque no los probé...

Partner

8/10

Excellent

07 Mar 2026

edmon

Si

4/10

Poor

06 Mar 2026

Carlos

En general bien, solo la atención de la persona de la recepción no cuenta con la actitud de servicio para atender a los huéspedes, no cordial, parece policía y ausencia de cordialidad

8/10

Excellent

02 Mar 2026

Ivan

Cool

Family_with_children

10/10

Exceptional

02 Mar 2026

Manuel

La habitación, el personal, los alimentos, el precio, la ubicación

Partner

8/10

Excellent

23 Feb 2026

RUBEN

el personal muy amable

Friends

10/10

Exceptional

20 Feb 2026

ANTONIO

Buen trato y hotel vale la pena que vayan

Partner

10/10

Exceptional

07 Feb 2026

Karina

Buen hotel, buena atención.

8/10

Excellent

07 Feb 2026

Adrian

Si

8/10

Excellent

24 Jan 2026

jose ruben

La habitación estaba limpia y con mucho espacio, incluye terraza con tina de hidromasaje, el personal muy atento

Leisure Family

10/10

Exceptional

16 Jan 2026

Maria Teresa

EN GENERAL ME AGRADO EL SERVICIO

Leisure Family

10/10

Exceptional

09 Jan 2026

Rubén

Habitación impecable, personal muy amable, lo único fue la tv, ya era viejita y tenía una mancha pero todo lo demás impecable

10/10

Exceptional

26 Dec 2025

Mariana

Muy amable, el spa es genial

Leisure Family

10/10

Exceptional

30 Oct 2025

Ivonne

Todo estuvo bien, aunque al parecer estaba el hotel en mantenimiento no afectó nuestra estancia

Leisure Family_with_children

10/10

Exceptional

14 Oct 2025

Jacobo

Lugar que vale la pena estar. La comida es buena, el ambiente seguro.

10/10

Exceptional

29 Sep 2025

Konia Ivett

Me encantó todo muy cómodo y limpio.

Partner

6/10

Pleasant

24 Sep 2025

Abel

Mal servicio en Palapa

Friends_and_family Family

4/10

Poor

22 Sep 2025

JORGE

Si puede no se quede en ese hotel, a la habitación el aire acondicionado hace excesivo ruido, el extractor del baño igual, y cuando pides apoyo no lo hacen, pésimo servicio en el restaurante, pésima actitud de servicio.

Leisure Friends

10/10

Exceptional

08 Sep 2025

Jose Antonio

La propiedad ya esta vieja y sin mantenimiento

8/10

Excellent

02 Sep 2025

Alfredo Omar

Bien, el personal es atento, aunque el lugar es limpio, las instalaciones ya se están haciendo viejas, haciendolo parecer sucio, le falta mantenimiento al edificio.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

R

Buen

Leisure Family

10/10

Exceptional

13 Aug 2025

Martin

Excelente lugar !!!

Leisure Family

10/10

Exceptional

07 Aug 2025

Nayeli Viridiana

Muy buena experiencia para ir con la familia

10/10

Exceptional

18 Jun 2025

Ma. Victoria

El hotel esta lindo, lo único que le hace falta mantenimiento a las habitaciones y en general a las instalaciones como por ejemplo los camastros del area de playa y alberca estan muy maltratados, algunos rotos, el elevador pequeño esta maltratado y se ve hasta sucio. En mi habitaciones el espejos estaba oxidado y manchado y los muebles de madera se veian maltratados.Ojala e inviertan más en esos detalles para que sea un hotel mejor.

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Ma del Carmen

Segura, y acceso rápido a playa, sin molestia de vendedores ambulantes, playa limpia, en general acceso rápido

Leisure Family

8/10

Excellent

17 Jun 2025

Ma. Victoria

El hotel esta muy bien ubicado, tiene lo necesario pero le hace falta mantenimiento al elevador y a las habitaciones. el bufette de mariscos se me hizo caro para lo que fue pue sno habia variedad. La alberca esta bien, es grande.

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

ARMANDO

Todo muy bien

Friends_and_family Friends

4/10

Poor

02 Jun 2025

diana

El hotel se ve más nuevo y amplio en las fotos, las habitaciones son pequeñas y lamentablemente hubo boda en mi estancia y el ruiseñor hasta la 1 am, la TV tuvieron que irla a arreglar, el tapon del jacuzzi tuvieron que cambiarlo y estuvimos día y medio de los 2 días sin internet en la habitación, en general no vale lo que se paga por el hotel.

Leisure Partner

4/10

Poor

25 May 2025

Lucero

Al ser el único hotel de 3 estrellas en el área, el precio es elevado para el mal servicio que ofrecen

Leisure Family

8/10

Excellent

20 May 2025

Maria Teresa

Las personas de recepción prepotentes, el lugar es muy bonito pero el baño de la habitación sucio, la alberca muy bien así como las diferentes áreas comunes

Leisure Family

10/10

Exceptional

18 May 2025

Pedro

Las instalaciones y la atención del personal está muy bien, sin embargo, el menú del restaurante tiene pocas opciones de platillos

Leisure Family_with_children