Name: The Axana Hotel
Address: Jalan. Bundo Kandung No.14-16, 14-16, Padang, 25119, ID

The Axana Hotel

Padang · Indonesia

Jalan. Bundo Kandung No.14-16, 14-16View location

20 reviews shown

4/10

Poor

25 Mar 2026

Stephen

Air conditioning not satisfactory, room not serviced and had to ask for servicing.
Staff are very nice.
The pool is dirty and needs upgrading as does the entire hotel, very run down. I’m sure it was classy when first built but those days are in the distant past.
Central location.
Television not working properly.
No SMART TV.
Bidet broken and non existent, toilet seat broken.

Friends_and_family Family

8/10

Excellent

21 Apr 2025

Resi

Noisy

The Music so loud, I can heard from my room.

Partner

10/10

Exceptional

24 Jul 2024

Charles

Great

4/10

Poor

16 May 2024

Marcus

Air con not great at all

4/10

Poor

21 Jun 2023

christine

Staff was nice but not many of them. Hotel was worn down, not maintained. Aircon didn’t work well. Nothing in the room. Overpriced for what you get. I won’t go again. There was also a cockroach in the bathroom- I realize this can’t be totally controlled but with everything else it didn’t help. Food was ok from kitchen. Overall disappointed for the price I paid. Rooftop pool was nice. But no service there- no towels…etc. kind of abandoned. Worth about 60-70/night

Leisure Self

10/10

Exceptional

23 Apr 2021

yanka

Good, clean option.

My two friends and I stayed here for one night twice on our way to and from our boat trip. The hotel was great! Clean room and comfy bed. The rooftop pool was beautiful.

Friends_and_family Friends

6/10

Pleasant

23 Jun 2019

Verified traveler

MORE INFORMATION FROM FRONT DESK WHEN GUEST ASKING NICE PLACE AT PADANG

Leisure Family

8/10

Excellent

08 May 2019

potjut umy ka

Padang was amazing. With lots of interesting places to visit. I would definitely recommend axana hotel. The staffs were very helpful and apologetic sometimes.

Partner

6/10

Pleasant

10 Apr 2019

Verified traveler

Beautiful roof top pool. There was too much smoking and smoke in the hotel.

Leisure Self

6/10

Pleasant

19 Mar 2019

KU MOHD HAZIZAM

Executive room

Executive Room on pic show bathtub. But don't have bathtub. So far overall this hotel ok. Nearest from food area

Partner

6/10

Pleasant

22 Feb 2019

Verified traveler

Room 321
Poor aircon in room; switch didnt function well.
Safety latch at entrance broken.
Dripping tap near toilet bowl. Bath towels worn out.

Good service by Puteri at reception. However on arrival at 3.00pm 19th Feb, check-in, needed to wait for nearly 90 minutes for all rooms to be ready.

8/10

Excellent

30 Jan 2019

Verified traveler

The staff were excellent, especially Refika and Putri at reception. The staff in general very friendly and helpful

6/10

Pleasant

29 Jan 2019

Verified traveler

The location and the free airport shuttle makes this place worthwhile else it tired and run down

Leisure Self

6/10

Pleasant

25 Dec 2018

Verified traveler

Took 3 hours to get to the room. We were told most rooms are in the midst of cleaning. Eventually, got 1 room first after 2 hours of waiting. About to go to the room elevator broke down & had to wait for another hour. Quite a bad experience & may not want to consider to come to this hotel if we are here again.

6/10

Pleasant

28 Sep 2018

Ben

Basic rooms, overpriced, could be cleaner

Impressive lobby, nice roof-top pool with view and gym but actual rooms not really very good. I stayed in a \"standard\" room on the fifth floor. The hallway was grotty and in need of renovation. The room was also grotty with grime on the marble in the bathroom and writing desk. The AC didn't work very well so that setting it to 16C very slowly got it down to about 22C. Taped electrical wiring was showing beside the lighted mirror. Tthe shower recess did not drain towards the floor drain. This meant that there was always a pool of water which slowly seeped into the room and had ruined (warped and stained) the floating timber floor. Not a big deal, but an indication of need for renovation. Overall, good facilities, good breakfast, friendly staff, good location, but actual rooms (certainly the 'standard' ones) are in need of a very substantial renovation and upgrade and greater attention to detail by the exclusively young male cleaning staff. This left me feeling the room was relatively overpriced.

8/10

Excellent

03 May 2018

Geir

Norway travler

Isi fast,god service,clean,oki, god hotel.

Partner

8/10

Excellent

14 Jan 2018

Nice hotel close to museum & beach

Stayed for 2 nights from 12-14/1 to attend my Niece wedding a bit disappointed while check in couldn’t find my booking but managed to get my room which I booked from SGP. The family suits is big n spaces with king size bed n one single bed. The hotel provided 4 stars hotel amenities, good gym facilities n there’s spa n Swimming pool at the roof TOP. Their staffs very good n attentive. Requested my room to be clean but I didn’t know why the housekeeper didn’t come n clean it so ended up I have to request new towels n toilet rolls. Breakfast was good too, everything is pleasant.

8/10

Excellent

18 Oct 2017

Anggoro

Good hotel, short trip to the beach, on foot.

10/10

Exceptional

10 Jun 2026

Eduardo

Bagus sekali!!!!!!!!!!!!!

6/10

Pleasant