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El Carmen

Spain Spain , Cordoba
PUENTE GENIL, Avenida de la Estación s/n, S/N
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9.2 Excellent 3,330 Reviews
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Hotel details

Useful information about El Carmen before you book

Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access and tour/ticket assistance.

Stop by the hotel's restaurant for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided.

Relax with your favorite drink at the bar/lounge or the swim-up bar. Continental breakfasts are available daily for a fee.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms.

Free self parking is available onsite. Make yourself at home in one of the 30 guestrooms featuring refrigerators and LCD televisions.

Digital television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.


With a stay at Excellence Carmen Punta Cana - Adults Only All Inclusive in Punta Cana, you'll be 7 mi (11.3 km) from Macao Beach and 12.2 mi (19.7 km) from Cana Bay Golf Club. This all-inclusive property is 13 mi (21 km) from Arena Gorda Beach and 19.7 mi (31.7 km) from Downtown Punta Cana.

Make yourself at home in one of the 492 guestrooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of a conference center and a meeting room.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Spa
Gym
Entertainment
Beach services
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Children not allowed Minimum guest age is 18 By ocean EarthCheck Caters to adults only LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
    • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
    • Children 17 years old and younger are not permitted at this adults-only property.
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Some water is reused through a grey water recycling system
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • No shows require payment in full, including taxes and service fee.
    • Guests with service animals should contact this property in advance.
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: DOP 14376.39 per vehicle (roundtrip, maximum occupancy 2)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Sirenis Aquagames Water Park 4.9 km / 3 mi
Macao Beach 11.3 km / 7 mi
Cana Bay Golf Club 19.7 km / 12.2 mi
Punta Blanca Golf Course 20.2 km / 12.6 mi
Arena Gorda Beach 21 km / 13 mi
Splash Water Park 21.6 km / 13.4 mi
Iberostar Golf Course 22.1 km / 13.7 mi
Arena Blanca Beach 24.3 km / 15.1 mi
Casino Avalon Princess 24.6 km / 15.3 mi
Cocotal Golf and Country Club 24.7 km / 15.3 mi
Cortecito Beach 25.3 km / 15.7 mi
Aromas Museum 26.6 km / 16.5 mi
Los Corales Beach 27.2 km / 16.9 mi
Manati Park Bavaro 28.3 km / 17.6 mi
Rafa Nadal Tennis Center Punta Cana 29.1 km / 18.1 mi

Facilities

Year of construction
Total number of rooms
Number of floors (main building)
Double rooms
Junior suites
Triple rooms
Quadruple rooms
Accessible rooms
Hotel
EC
MasterCard
Visa
Maestro
Visa Electrón
Euro 6000
City centre
Nearest Bus / Metro Stop
Wheelchair-accessible
Car park
Key Collection
24-hour reception
Check-in hour
Check-out hour
Late Check-out
Mobile phone coverage
Wi-fi
Room service
Laundry service
Launderette
Bicycle hire service
Multilingual staff
Air conditioning in public areas
Hotel safe
Cloakroom
Lift access
Garden
Terrace
Bicycle storage
Sun terrace
Newspapers
Luggage room
Clothes dryer
Electric kettle
Café
Bar
Restaurant
Poolside snack bar
Swim-up bar
Air conditioning in Restaurant
Conference room
Meeting room
Projector
Outdoor freshwater pool
Sun loungers
Parasols
Breakfast
Breakfast buffet
À la carte lunch
Set menu lunch
À la carte dinner
Set menu dinner
Non-smoking establishment
Meal plans

Available board options

RO

Room Only

Accommodation only. Meals are usually not included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room options

  • Double or Twin LOFT Double or Twin • LOFT DBT.LO
    Double or Twin LOFT
    No room image available

    Double or Twin • LOFT

    Guests: 1–6 • Adults: max. 6 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type Double or Twin
    View / characteristic LOFT
    Room code DBT.LO
    Occupancy Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    Double or Twin LOFT

    Double or Twin • LOFT

    Double or Twin LOFT
    Double or Twin • LOFT
    Guests: 1–6 • Adults: max. 6 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • Double or Twin TWO BEDS Double or Twin • TWO BEDS DBT.2B
    Double or Twin TWO BEDS
    No room image available

    Double or Twin • TWO BEDS

    Guests: 1–6 • Adults: max. 6 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type Double or Twin
    View / characteristic TWO BEDS
    Room code DBT.2B
    Occupancy Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    Double or Twin TWO BEDS

    Double or Twin • TWO BEDS

    Double or Twin TWO BEDS
    Double or Twin • TWO BEDS
    Guests: 1–6 • Adults: max. 6 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • TWIN STANDARD TWIN • STANDARD TWN.ST
    TWIN STANDARD
    No room image available

    TWIN • STANDARD

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type TWIN
    View / characteristic STANDARD
    Room code TWN.ST
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    TWIN STANDARD

    TWIN • STANDARD

    TWIN STANDARD
    TWIN • STANDARD
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE ONE BED DOUBLE • ONE BED DBL.1B
    DOUBLE ONE BED
    No room image available

    DOUBLE • ONE BED

    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type DOUBLE
    View / characteristic ONE BED
    Room code DBL.1B
    Occupancy Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    DOUBLE ONE BED

    DOUBLE • ONE BED

    DOUBLE ONE BED
    DOUBLE • ONE BED
    Guests: 1–4 • Adults: max. 4 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • Double or Twin STANDARD Double or Twin • STANDARD DBT.ST-1
    Double or Twin STANDARD
    Double or Twin STANDARD

    Double or Twin • STANDARD

    Guests: 1–6 • Adults: max. 6 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type Double or Twin
    View / characteristic STANDARD
    Room code DBT.ST-1
    Occupancy Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    Double or Twin STANDARD

    Double or Twin • STANDARD

    Double or Twin STANDARD
    Double or Twin • STANDARD
    Guests: 1–6 • Adults: max. 6 • Children: max. 3

    No detailed facility list available for this room.

  • Double or Twin STANDARD Double or Twin • STANDARD DBT.ST-2
    Double or Twin STANDARD
    No room image available

    Double or Twin • STANDARD

    Guests: 1–6 • Adults: max. 6 • Children: max. 3

    Limited room details from hotel
    Room overview
    Room type Double or Twin
    View / characteristic STANDARD
    Room code DBT.ST-2
    Occupancy Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Facilities

    No detailed facility list available for this room.

    Double or Twin STANDARD

    Double or Twin • STANDARD

    Double or Twin STANDARD
    Double or Twin • STANDARD
    Guests: 1–6 • Adults: max. 6 • Children: max. 3

    No detailed facility list available for this room.

    No room photos available.

  • Room STANDARD Room • STANDARD ROO.ST
    Room STANDARD
    No room image available

    Room • STANDARD

    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    Limited room details from hotel
    Room overview
    Room type Room
    View / characteristic STANDARD
    Room code ROO.ST
    Occupancy Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Facilities

    No detailed facility list available for this room.

    Room STANDARD

    Room • STANDARD

    Room STANDARD
    Room • STANDARD
    Guests: 1–10 • Adults: max. 10 • Children: max. 6

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE SINGLE USE STANDARD DOUBLE SINGLE USE • STANDARD DUS.ST-1
    DOUBLE SINGLE USE STANDARD
    No room image available

    DOUBLE SINGLE USE • STANDARD

    Guests: 1–2 • Adults: max. 1 • Children: max. 1

    Limited room details from hotel
    Room overview
    Room type DOUBLE SINGLE USE
    View / characteristic STANDARD
    Room code DUS.ST-1
    Occupancy Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Facilities

    No detailed facility list available for this room.

    DOUBLE SINGLE USE STANDARD

    DOUBLE SINGLE USE • STANDARD

    DOUBLE SINGLE USE STANDARD
    DOUBLE SINGLE USE • STANDARD
    Guests: 1–2 • Adults: max. 1 • Children: max. 1

    No detailed facility list available for this room.

    No room photos available.

  • SINGLE STANDARD SINGLE • STANDARD SGL.ST
    SINGLE STANDARD
    No room image available

    SINGLE • STANDARD

    Guests: 1–1 • Adults: max. 1 • Children: max. 0

    Limited room details from hotel
    Room overview
    Room type SINGLE
    View / characteristic STANDARD
    Room code SGL.ST
    Occupancy Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Facilities

    No detailed facility list available for this room.

    SINGLE STANDARD

    SINGLE • STANDARD

    SINGLE STANDARD
    SINGLE • STANDARD
    Guests: 1–1 • Adults: max. 1 • Children: max. 0

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE SINGLE USE WITH DOUBLE BED DOUBLE SINGLE USE • WITH DOUBLE BED DUS.DB
    DOUBLE SINGLE USE WITH DOUBLE BED
    No room image available

    DOUBLE SINGLE USE • WITH DOUBLE BED

    Guests: 1–2 • Adults: max. 1 • Children: max. 1

    Limited room details from hotel
    Room overview
    Room type DOUBLE SINGLE USE
    View / characteristic WITH DOUBLE BED
    Room code DUS.DB
    Occupancy Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Facilities

    No detailed facility list available for this room.

    DOUBLE SINGLE USE WITH DOUBLE BED

    DOUBLE SINGLE USE • WITH DOUBLE BED

    DOUBLE SINGLE USE WITH DOUBLE BED
    DOUBLE SINGLE USE • WITH DOUBLE BED
    Guests: 1–2 • Adults: max. 1 • Children: max. 1

    No detailed facility list available for this room.

    No room photos available.

  • DOUBLE SINGLE USE STANDARD DOUBLE SINGLE USE • STANDARD DUS.ST-2
    DOUBLE SINGLE USE STANDARD
    No room image available

    DOUBLE SINGLE USE • STANDARD

    Guests: 1–2 • Adults: max. 1 • Children: max. 1

    Limited room details from hotel
    Room overview
    Room type DOUBLE SINGLE USE
    View / characteristic STANDARD
    Room code DUS.ST-2
    Occupancy Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Facilities

    No detailed facility list available for this room.

    DOUBLE SINGLE USE STANDARD

    DOUBLE SINGLE USE • STANDARD

    DOUBLE SINGLE USE STANDARD
    DOUBLE SINGLE USE • STANDARD
    Guests: 1–2 • Adults: max. 1 • Children: max. 1

    No detailed facility list available for this room.

    No room photos available.

Guest reviews

What other guests saying about El Carmen

9.2
Excellent
3,330 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.6 /10
Condition
9.4 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
09 Jun 2026
Maher
Wonderful hotel and wonderful service
Family
10/10
Exceptional
09 Jun 2026
Omelio
Una experiencia inolvidable en familia del 30 de mayo al 6 de Junio, la atención espectacular y en especial Marlen(la persona encargada de los servicios de restaurantes)la comida muy buena!los muchachos del bar piscina y el lobby bar siempre dispuestos a complacer nuestros gustos con las bebidas,en general una atención Exellence!haciendo justicia al nombre del hotel!
Family
10/10
Exceptional
08 Jun 2026
Tyson
The was amazing resort. The staff was friendly and polite
Partner
10/10
Exceptional
08 Jun 2026
JOSE
Excellent treatment by the hotel’s staff. 10 out of 10
Family
10/10
Exceptional
08 Jun 2026
Deborah
the staff was very attentive to guest
Partner
10/10
Exceptional
08 Jun 2026
Monique
The room was beautiful! The staff were super friendly and made sure my stay was nothing less than amazing. We had our own private pool and it was cleaned daily. I would definitely go back
Friends
10/10
Exceptional
07 Jun 2026
Lázaro milian
Nuestra estadía fue excelente de principio a fin. Las habitaciones son muy cómodas, amplias y siempre estuvieron impecablemente limpias. Las instalaciones del hotel se encuentran bien cuidadas y el ambiente es agradable y acogedor.
Quiero destacar especialmente el trato amable y profesional de todo el personal, quienes siempre nos hicieron sentir bienvenidos. Sin embargo, merece una mención muy especial Marleni, una persona excepcional. Desde nuestra llegada estuvo siempre atenta a cada detalle, pendiente de nuestras necesidades y dispuesta a ayudar con una sonrisa. Su amabilidad, dedicación y calidez humana hicieron que nuestra experiencia fuera aún más especial. Personas como ella marcan la diferencia y reflejan el verdadero espíritu de servicio del hotel.
En general, el hotel es excelente y sin duda lo recomendaríamos a familiares y amigos. Como sugerencia de mejora, consideramos que las actividades de recreación podrían ser más variadas, especialmente en el área de la piscina, para ofrecer una experiencia aún más entretenida a los huéspedes.
Agradecemos al equipo por unas vacaciones maravillosas y esperamos regresar pronto.
Family
4/10
Poor
07 Jun 2026
Lakeraj Kumar
POCs BEWARE: Stayed at this resort for a week and only had one day that was good. This resort and staff catered more to white guests. I paid for a the Excellence club package which included beach side service. Of the four hours I was at the beach area not one member of the staff offered me a drink, beach towel etc. I had to get up and get my drinks the only time a member of the staff checked in on me was when I already had a drink. I complained to the concierge desk they were not helpful. I put a do not disturb sign on my door as I was changing into my swim suit the maid comes into my room. Thankfully I stopped her in time or she would have seen me in my birthday suit. I accidentally cut myself shaving pretty deep and called the front desk for a band aid for the staff to tell me they don’t am have any band aids I had to buy them in the gift shop. Thankfully the spa had a band aid that when I called to reschedule my appointment because I was bleeding the staff at the spa was kind enough to give me a couple bandaids. The staff at the Grill restaurant were so rude and did not seem like they wanted to wait on me but for the white guests I observed they got better treatment and kinder service. Overall this always a terrible experience and def not relaxing. If you are a person of color stay away from this resort. PC has other resorts you can spend your money at. This was such a waste of money I would never return. Horrible treatment and experience.
Self
10/10
Exceptional
07 Jun 2026
Paula
Great experience. Great staff everything and everyone was so nice. Only have one complaint (if it’s even a complaint) was we went for a girls trip and some of our rooms ended up smelling like mildew. Didn’t spend much time in the rooms anyways so didn’t ask to get that fixed.
Self
10/10
Exceptional
07 Jun 2026
Hugo
This place is truly incredible. They know your name from day 1 and they will tend to your every needs.
Partner
10/10
Exceptional
07 Jun 2026
Andrea Simone
I would recommend the swing up rooms , and the room service was the best.
Family
6/10
Pleasant
07 Jun 2026
ivelisse
Bueno
Partner
10/10
Exceptional
06 Jun 2026
Erik Perez
Excellent customer service
Family
10/10
Exceptional
06 Jun 2026
Anicia
Everything was good!
Partner
10/10
Exceptional
06 Jun 2026
Christine
Excellence el Carmen offers excellent amenities and services. The facility is exceptionally clean and the atmosphere and people are friendly and helpful. 100 percent recommend for a peaceful, luxurious and tranquil getaway. Food is top tier too.
Family
10/10
Exceptional
05 Jun 2026
Johnequa
Excellence El Carmen delivered an incredible vacation experience. The resort was beautiful, the food was excellent, and the service was outstanding. A special thank you to the friendly and hardworking staff who made every moment feel welcoming and memorable. Their hospitality truly turned a great trip into an unforgettable one. We will definitely be back!\"
Partner
10/10
Exceptional
05 Jun 2026
Elizabeth
Keila Is the water aerobics instructor and does lots of things around the resort so you will always see her. She is so fun and the life of the party. I am definitely going back just for her she was the highlight of my trip. She is truly the best so sweet and made my trip amazing.
10/10
Exceptional
05 Jun 2026
Lara
We loved everything about this place, the room, the pools, the swim up bar, the beachfront, the restaurants... everything except for one thing. Many of the hot tubs were not working, including ours outside our swim up room. We told a staff member walking by and he said they would fix it that day, but never did. Other than that, it was amazing and beautiful and the staff was awesome. The food was fantastic. They upgraded our room for free, gave us cold champagne every morning in an ice bucket, as well as fully restocking our mini fridge and snacks every turn down. The beach was great, except for the Sargassum seaweed which was insane, however, that was not the fault of the property. They had machines running constantly day and night trying to get rid of that seaweed. I would definitely stay here again and I would definitely recommend this place to anyone looking to have a kid-free booze filled time!
Partner
8/10
Excellent
05 Jun 2026
Michelle
Our rooftop plunge pool suite was amazing, a vacation in itself. They had a bottle of champagne and 4 bottles of top shelf alcohol and a full frig stocked and ready for us. We loved everything it not a memorable experience with food, the breakfast buffet was very good, and the Mexican restaurant was terrific. Grilled wings at the Sports Bar were so good. Coffee cafe was excellent, was very spoiled with the options.
Partner
10/10
Exceptional
05 Jun 2026
Reginold
My wife and I have been traveling together for 32 yrs of marriage. We have traveled family resorts and now we started Adult Only. We have been coming her for several years and find it the most peaceful place we have visited. Staff are very friendly and very nice. We have become very close to some of them and always a pleasure seeing them. The resort is impressive and very clean. Just got back in May and already booked for September.
Family
10/10
Exceptional
04 Jun 2026
Kunle
Great location for your Honeymoon!!
Partner
10/10
Exceptional
04 Jun 2026
Alexis
Excellence El Carmen goes above and beyond to make sure their guests enjoy every minute of a luxurious vacation from beginning to end. The resort’s grounds are kept extremely clean inside and outdoors and the food is top notch. The Customer service and pampering is definitely top tier
Partner
6/10
Pleasant
04 Jun 2026
Sandra
Clean room
Family
8/10
Excellent
04 Jun 2026
Sasha
Excelente lugar bueno para descansar y pasar una estadía con buena comida y tranquilidad ante todo
Partner
10/10
Exceptional
04 Jun 2026
Kyree
This was me and my girlfriend’s second time coming here this year and we love it. Really no complaints at all, friendly staff, clean room, food is good, love the swim up bar, and the beach is right there. I would recommend getting the excellence club package when choosing your room! Additionally, if you’re a gym goer the gym is really nice here basically has everything you need. Would also recommend if you’re looking for a nice calm resort with no kids but occasional concerts. Not really a party resort but there is a club where you’ll have tons of fun and good music you can also recommend songs.
Partner
10/10
Exceptional
04 Jun 2026
Dhwani
Great place average food
Basmati is like the best restraunt great food
Only one good restraunt
10/10
Exceptional
03 Jun 2026
Elizabeth
Everything about the resort is perfect except for some reason this year there was way too much seaweed at the beach.
Partner
2/10
Poor
02 Jun 2026
Carla
I recently stayed at Excellence El Carmen in Punta Cana and had mixed feelings about my experience.
The resort itself was beautiful, and I generally enjoyed my vacation. The property was well-maintained, the atmosphere was relaxing, and many of the staff members I encountered during my stay were courteous and professional.
Unfortunately, my experience took a very negative turn after I returned home. Upon reviewing my bank account, I discovered charges from the resort that I did not understand and that significantly exceeded what I expected. When I contacted customer service for assistance, I was unable to get immediate help resolving the issue. I was referred from one department to another, and during one of my calls, the conversation was disconnected without any follow-up.
The hotel later informed me that one of the charges related to wine consumed during my stay and provided an explanation regarding the currency conversion. However, despite my follow-up communications, I did not receive a timely response to my concerns or the documentation I requested. As a guest, I expected clearer communication regarding any charges posted to my account and a more responsive approach when a billing dispute was raised.
The situation became especially stressful because the charges affected the available funds in my bank account and created financial hardship upon my return home. No guest wants to spend time after a vacation trying to resolve unexpected billing issues.
Family
10/10
Exceptional
02 Jun 2026
Karen L
We celebrated our 25th Anniversary here and had an amazing time. I felt so spoiled. The food was amazing, especially Agave restaurant. If you are staying on Thursday night definitely go to the Dominican dinner, it was so unique and fun. I wish we had known about it ahead of time because I would have eaten there instead of just checking it out after eating elsewhere.

We also really liked the fitness center. It is by far one of the best hotel fitness centers we have seen with the most amazing view. I have attached a picture of the view.

The best part of this hotel is that even though it was almost full it never felt that way. There are enough restaurants and bars so that no place was ever crowded.
Friends
10/10
Exceptional
02 Jun 2026
Fariba
only thing I didn’t like was the beach not clean enough
Family
10/10
Exceptional
02 Jun 2026
Sebastian Bernard
The best resort to stay at in Punta Cana. The staff were great, so many activities to do and the food was amazing. Really clean resort and the staff make you feel like you are on a great vacation. 100/10 recommend we will be going back
Partner
10/10
Exceptional
01 Jun 2026
Nicola Lisa
Everyone was nice and helpful. They help me surprise my daughter for her 21st birthday it turn out great 10/10 recommend.
Family
10/10
Exceptional
01 Jun 2026
Alejandro Jomany
Everyone was amazing first time in my country and I loved it. The rooms were great
Partner
8/10
Excellent
31 May 2026
Carla Fajardo
Breakfast was great, but food overall was just ok.
Partner
10/10
Exceptional
31 May 2026
Belkie-Rica
.
10/10
Exceptional
31 May 2026
Kimberly
This resort was amazing great staff, activities and food! Met lots of nice people! Enjoyed our stay very very Much will stay again!
Partner
4/10
Poor
30 May 2026
Shameka
The staff was pleasant, but the room I received was outdated door was broke and the jacuzzi was dirt sink was leaking. When they changed the room it was no better. The food wasn’t seasoned only good food was at the kitchen buffet
Partner
10/10
Exceptional
30 May 2026
Juan
Great escape for couples. Food was excellent
Partner
10/10
Exceptional
30 May 2026
Tim
The property was amazing. The staff was over the top and helpful. I would highly recommend this resort.
Partner
10/10
Exceptional
29 May 2026
Brian
Beach is unusable with all the seaweed. Transportation from the airport is chaotic with hustlers all over. Splurge and pay extra for a premium transportation service. Bring about $300 cash for tips, you’ll be handing them out left and right. Many of the Excellence club perks are used by everyone including the private beach area and pools. Staff were amazing, spa is great. The private pool suite was my favorite part. Good food at every restaurant. Overall I would highly recommend.
Partner
10/10
Exceptional
29 May 2026
Martin
There are very few resorts that really cater to vegetarians or special diets and this is one of the very few. This was exceptional for us with most restaurants offering vegetarian options and upon arrival at each restaurant were asked to reconfirm any dietary restructions or allergies matching what they keep online in their file at all times. We particularily enjoyed the attention given to menus at each of the many restaurants with many creatively successful Dominican interpretations of other cuisines.

The all day onsite Aroma café offers best in class café experience with refreshed delicate pastries throughout the day that made for wonderful stops throughout the day. As very light social drinkers that do not spend time in bars we appreciated the presence of a high end café staffed with their own chef patissier producing pastries and various icecreams.

This was a luxury experience with a Domincan feel at all times from the moment we arrived to the moment we left. All coordinations are done via the convenient Excellence Resorts app we installed including a chat to remain in contact and any interventions we requested had follow-ups. We used the phones a few times but the app was generally more convenient.

The resort is not only adult only but offered many quiet areas where we could enjoy peace and quiet as a couple without being bothered by loud music or activities. There were quiet areas for beach also finding chairs never an issue for us.
Partner
10/10
Exceptional
29 May 2026
Ankita Ashok
Good resort
Partner
4/10
Poor
27 May 2026
Michael
If you have been to a resort like Unico 20 87 or Ateleir you will be disappointed in this resort. It feels like 95 percent of the staff hates their job. There are a few great employees that almost swayed me into liking it but then the next person you talk to sways you the other way.
Overall a pretty property but the staff is not great at all. Food was very hit or miss, never knew if you were going to get a good meal or not. Very disappointed that we paid a lot of money just to be at a mediocre resort
Friends
10/10
Exceptional
27 May 2026
Omar
The room was great! Very spacious. The deck with the plunge pool was great to relax at any time during the day and unwind or cup of coffee in the morning. Food was very good. Never had to wait to be seated more than a few minutes at most. Staff was helpful natter who you asked all the pools were clean. Bars were great. I would highly recommend
Partner
10/10
Exceptional
27 May 2026
Carlos
It is an excellent resort, great staff and clean rooms
Partner
10/10
Exceptional
26 May 2026
Junxiang
Nice pools, nice view, lots of fun activities to participate in.
Partner
10/10
Exceptional
25 May 2026
Welington
Everything is perfect
Family
10/10
Exceptional
24 May 2026
Randolph
Beautiful property.
Partner
8/10
Excellent
24 May 2026
David
Resort grounds are exceptional. Our suite was v nice. One pot light was out which was noted and supposed to be fixed during our stay but it was not. Coffee table leg was loose and broken. Beaches are nice but slow to remove seaweed. The resorts next door had pristine beaches with seaweed removed completely on a daily basis. Our stay was 5 days. First seaweed cleanup was on day 4 of our stay and was not done very well. Food is v good. Lobster House was the best. Oregano was v good. Breakfast at The Kitchen was v good. Incredible selection. We did not get to enjoy the complimentary hydrotherapy session that came with our suite as we assumed we could use the facilities at any time. Wrong. Had to be booked. They didn’t have availability so we missed out on that. We also tried one morning to book a luxury couples pedicure for later that day. Again no availability so that was most disappointing. Most high end resorts we have stayed at offer same day availability for most spa services. Overall v good but the issues not above detracted from our stay and result in a 4 star rating instead of 5.
Partner
10/10
Exceptional
24 May 2026
Macey
Javier and Dariel and a couple of other staff made my stay feel welcomed and Fun! Great guys and staff! Great experience.
Friends
4/10
Poor
23 May 2026
Erica Cristina
OK, if you’re looking for luxury, this is definitely not this place
Friends
10/10
Exceptional
22 May 2026
Veronica Torres
Hotel hermoso, comida buenisima y el servicio excelente, todos súper amables siempre. Volveremos.
Family
8/10
Excellent
22 May 2026
Rodrigo
If you go to the pool bar look for Milton he is a great guy and take care everything you need!!
Partner
10/10
Exceptional
21 May 2026
Sam
Everything about our stay was great, the room, food, staff!
Partner
10/10
Exceptional
21 May 2026
Mark
Every thing was great!
The only I was disappointed about was the hot tubs. The water pressure was low and did not give a massage feeling at all
Partner
10/10
Exceptional
20 May 2026
Ali Ranjbar Vaziri Sahar
Wonderful hotel! Beautiful, clean, welcoming staff, and amazing restaurants and food.
Family
10/10
Exceptional
20 May 2026
Diana
The staff is incredible!!
Family
2/10
Poor
19 May 2026
Alexandra
let’s start off with the good. the good thing is this place has a nice gym and the pools aren’t bad. now let’s get to the bad, the bad is the workers are miserable and won’t give you the time of day unless you tip upfront with 10-20 dollars, the food is awful everything was lukewarm and slapped onto a plate, there were barely any activities scheduled, there were little ants crawling in my room, the mini fridge was leaking fluid. overall horrible resort and stay, i don’t know why this was rated so highly. such a disappointing stay.
Family
8/10
Excellent
19 May 2026
Sylvia
House cleaning didn’t come every day. We had to ask. Food was great and the pool was awesome. Would come back!
Friends
10/10
Exceptional
18 May 2026
Aaron
They exceeded my expectations on every level. The check in was quick and smooth, I used the online check in, so all they had to do was give me my keys and then they took us to our room. We had a junior suite swim out and it was outstanding, the roomnwas very clean, in good condition, and the AC worked sometimes to good. The food was excellent at every restaurant, our favorite was the steak house, Mexican and surprisingly the sports bar!! The best bar to get a drink was Cielo, they had the 2 nicest bartenders, Carmen and Erika, they also made the best Bahama mammas at the resort. The beach was absolutely beautiful and there was plenty of loungers, and service on the beach was very good, and was always around. This place is a great place to stay, its very chill and relaxing!!!
Partner
10/10
Exceptional
18 May 2026
Alexandre
Everything was great very, clean resort staff was super friendly shout out Dariel for being the best entertainment staffer on the resort and in Punta Cana. He took care of us and was super friendly and awesome. Highly recommend checking out if you’re here. The drinks were great and he was always a great time!
Friends
10/10
Exceptional
18 May 2026
Elie
Great food, great staff!!! Resort was a great size, close to all amenities, the outdoor pool and beach. Definitely would go back!
Partner
10/10
Exceptional
18 May 2026
Jerrie Karlene
Property was absolutely beautiful and clean. Staff welcoming and helpful. Would recommend for a wonderful getaway
Partner
8/10
Excellent
18 May 2026
Marcus
The property was absolutely beautiful! The room was huge and we had an amazing view!!!!! Great food and staff! We will most definitely stick with Excellence resorts for future stays.
Family
10/10
Exceptional
17 May 2026
Edward
The staff were outstanding, including Jenny and Jessica. It was a great experience, long needed and enjoyed. Just wish the sea was free of \"the red stuff.\" The room was just lovely. Again, we cannot more highly thank your staff. Just wonderful! And the bartender at Magna deserves his own shout outs. We hope to return!
Partner
10/10
Exceptional
17 May 2026
Rafael Arnaldo Ruiz
Good
Partner
8/10
Excellent
16 May 2026
Eduardo
The guys at Olas Bar were excellent, especially Miguel, and the girls at Café Aroma were very special and attentive. Overall, it was a very good experience; this is the fourth time we've visited. They lost their lobster offer and justify it with the closed season, but we know there's another reason. Hector was super attentive and professional with the entertainment.
Family
10/10
Exceptional
16 May 2026
Erin Nicole Del
Absolutely loved it! The staff were amazing, grounds exceptional, our room was beautiful, spacious 2 bedroom garden view. Loved the big lounger on the balcony.
24 hour Room service was wonderful. Loved the overall vibe- not a crazy party place but still fun & lots of activities if that’s your thing.
Loved that the resort wasn’t huge, easy to find everything, the restaurants were both beautiful & delicious. Aroma was such a great option- fresh baked goods and yummy cappuccinos and a great selection. Martini bar was another favourite. Pool area is nice, clean, the staff were great and loved the umbrellas for every 2 chairs.
Never had a problem finding a seat even when we got to pool area around 11am.
I would and have highly recommend Excellence El Carmen and will definitely be back.
10/10
Exceptional
16 May 2026
Milena
It was excellent! We’ve been going to Hard Rock for over 12 years, but this year decided to change. We wanted something smaller and quieter. If you are looking for a party resort, this is not for you. This is where luxury meets relaxation. The service was excellent, staff worked hard to tractor out the seaweed from the beach. The rooms were cleaned daily (sometimes they came twice in one day to offer cleaning again!) rooms maintained perfectly. We booked a swim up room and it was the best decision. No matter what building your room is in it’s a perfect walking distance to the beach, the main building, main pool and the restaurants. One thing I LOVED about this resort, is there is NO timeshare or membership. Every vacation taken in the past has ruined our day and sometimes several days because of the constant insistence of them trying to get us to buy a membership.

My ONLY negative comment is the quality of the food. The variety of the food is great, but the food was hit or miss. I’ve had much better food at different resorts. I also wish there was a buffet option for lunch instead of breakfast only. The room service for breakfast was excellent, but the room service for lunch was not edible, it was honestly horrible. Our favorite restaurant was the grill. Oregano was hit or miss.
One recommendation I’d make is the beverage service on the beach, I wish they’d come by more frequently, but honestly the bar is so close to the beach we didn’t mind getting up and walking over.
Family
10/10
Exceptional
15 May 2026
Yuri
The staff in this hotel is amazing, all of them are so kind and make you feel special every day! We’ll be back at this hotel for sure!
10/10
Exceptional
15 May 2026
Bryan
The food quality needs an upgrade. Would have loved some local dishes featured on menus around the resort.
Partner
10/10
Exceptional
14 May 2026
Heidi Ann
I really enjoyed my stay at Excellence El Carmen. Had no trouble communicating with the staff. Our room was clean. We upgraded to Club. The only complaint about that was the pool service. We were served drinks at the beach club but at the pool, no one came around. We had to go to the bar if we wanted drinks. We had our free water therapy which was wonderful. We paid for the upgrade head and shoulder massage. Disappointed with that because my friend and I both paid for 30 minute upgrade and the service was split between one spa person. I feel we should have got 2 people for that part and a full 30 minutes each.
Friends
10/10
Exceptional
14 May 2026
Elaine
I would go back one hundred times. It was an unbelievable experience
Partner
10/10
Exceptional
14 May 2026
Andres O.
Ok
Partner
4/10
Poor
11 May 2026
Jomari Carlo Ramos
Pools were great. cleaning crew were great. enjoyed the shows (silent party, retro dance and karaoke night) Food was sometimes bland and not fresh. Our toilet bowl had a leak at the bottom. Some staff were rude to us, cannot even apologize when they told us taxi/food is gonna arrive in x minutes but then end up arriving much later.
Family
10/10
Exceptional
11 May 2026
Briana
We absolutely loved it !! The food was amazing !! Staff were so sweet
10/10
Exceptional
11 May 2026
Albana
Everything
Partner
6/10
Pleasant
10 May 2026
JARROD
Overall beautiful resort , some staff members need more training , magna club at this location is not worth the upgrade ( Magna club at Oyster Bay was amazing ), alcohol selection was below average , Food was great. If you get this resort at a really amazing price go for it ,if not go somewhere else.
Family
8/10
Excellent
10 May 2026
Jaralyn
Clean room | Staff | Pool | Outdoor pool
10/10
Exceptional
09 May 2026
Anthony
Clean and friendly staff
Partner
6/10
Pleasant
08 May 2026
Parker
Resort was a 1/4 full so a lot of restaurants were closed. we have been to this resort 3 times now and for the first time ever, we tried to book a reservation at a restaurant and were told there were no available times. We walked by the resturant at 7 pm and there were more empty seats than filled seats. Was very disappointed at the lack of care in the staff. the other pet peeve, the \"Lobster House\" does not offer any Lobster - none. No rolls, no tails, no soup, no salad...how can a Lobster House not offer lobster? First world problems i know, was just silly though.
Family
10/10
Exceptional
07 May 2026
Mykhailo
Clean room , good service, excellent food and beverage
Partner
8/10
Excellent
07 May 2026
Jacob
Staff is phenomenal! Restaurants are mostly “try to be good” and “look good” but only 2 of them are really nice. The Grill and the VIP one. Breakfast buffet is also very good.
Rooms are very good and clean 2x a day- bed were made and towels changed, but 2x a day clean and didn’t have the floors wiped or mopped and I had sand.
Room service is excellent 24/7.
I just give it a 4 star because:
-sauna is just for the spa where massages and treatments are from $180
- restaurants are bad for lunch and better for dinner
- Punta Cana location but they play country and American music the pool- what a bummer if you want to get away from America and have a DR experience. Big bummer for us.
- night activities are very tacky like most of the resorts- but I think this could be different. Live shows and singers; I found only the Dominican presentation very nice.

Furthermore, drinks are great and vast variety.

Again, staff is amazing. Be ready to tip them!
Partner
10/10
Exceptional
06 May 2026
Jeremy
The beach and pool were both fantastic. The staff was incredible and super kind. Would recommend this place to everyone.
Partner
10/10
Exceptional
06 May 2026
Kianoush
Clean nice beach food was excellent
Family
10/10
Exceptional
06 May 2026
Sophia
We loved the property, and the staff was amazing—truly beyond expectations.

Pros:

Beautiful beachfront location
Pools were clean, well-maintained, and visually stunning
The entire property was well kept and inviting
Beach, pool, and room service were all top notch
The spa was excellent
Restaurants — The Grill and Spice were absolutely delicious
A great variety of daily activities offered, which made the stay even more enjoyable

Cons:

The room showed some signs of age. Not terrible, but you could see some repair and patchwork.

We had an amazing time and would definitely go back and highly recommend this property!
Friends
10/10
Exceptional
06 May 2026
Zahara
Beautiful, clean, nice staff, good food and plenty of activities. Would definitely go back
Self
10/10
Exceptional
06 May 2026
Praveen
We had a great time at the resort Excellence El Carmen. The rooms were clean, staff was great, restaurants served food with our dietary needs and the property was very nice overall. It is a bit far from the airport which is its downside.
Partner
6/10
Pleasant
05 May 2026
Wendell Allen Robbins
I found the staff to be rude, especially the hostesses.
Partner
10/10
Exceptional
05 May 2026
Dashir
Loved our Excellence Club Junior Swim-out Suite.
Partner
2/10
Poor
04 May 2026
Danesha
We had a 4 night stay at this resort. Staff was rude and not so attentive if you were not giving a tip. Food was not good only in the sports bar. We also paid to upgrade and those upgrades wasn’t met! We arrived in the room and it was open beverage in the mini fridge. Night two it was a roach in the mini fridge! We asked to change rooms they moved our rooms and gave our upgrade fee back which was supposed to be returned within 14 business days it has not been returned. I’ve made several attempts to contact them and they just keep hanging up. Also, Hotel staff also told us that they had a free shuttle to the mall which turned out not to be free. They wanted us to pay 150 American dollars after we returned to the hotel. and on different occasions someone enter our room while we were asleep. They were not housekeeping and did not announce themselves. I can go on and on about my stay, but I would never stay at any excellence resort ever again based on this experience.
Partner
10/10
Exceptional
04 May 2026
William Roy
We had a great stay at this property. It was our first time visiting an Excellence resort and we had a great time! We have stayed at many all inclusive resort brands and things that we appreciated with Excellence were. 1. no sales pitch to join a club. 2. we did a couples treatment at their spa (it was great) and no upselling at the end for expensive lotions and creams. 3. Premium liquors and quality bar tenders. We will definitely visit Excellence again at one of their locations next year.
Partner
10/10
Exceptional
03 May 2026
Jennifer Nicole
Me and my husband travel lots, and in mixed groups of adults only, with children, adventurous and chill. This was one of our absolute favorite places to stay.

We want to bring back our family with us and a few friends. It was the perfect balance of fun activities for every level, and chill time.

The staff is so friendly that we got to know lots of them by their first names and they'd recognize us from far away. We definitely felt like we were being \"hosted\" by everyone there.

Very well done Excellence El Carmen!!
Partner
10/10
Exceptional
03 May 2026
Yury
Second time in Excellence El Carmen. Great resort!
Family
10/10
Exceptional
03 May 2026
Luis Rafael
Excelente hotel, buena calidad de alimentos y las propuestas gastronómicas excelentes, mejor si vas en Excellence Club.
Partner
10/10
Exceptional
03 May 2026
Sarah
We had a wonderful stay at El Carmen! The property was clean, well maintained and our swim-up room was gorgeous. Our room was conveniently located between the pool/beach and main building. There were great activities planned throughout the day and evening programs as well. There are so many food options and they are all delicious. The Hibachi was a great experience and food was great. The spa was amazing and staff were great. We enjoyed a wonderful massage and hydrotherapy. The spa was clean and looked like it was out of a magazine. We would recommend this resort and would love to stay here again!
Partner
10/10
Exceptional
02 May 2026
Zhanna
Absolute Perfection at Excellence El Carmen – Highly Recommended!
I spent 7 wonderful days at this resort in April, and it was a flawless experience. We stayed in a suite with a private pool, which I highly recommend for anyone looking for true comfort and a relaxing getaway.
The grounds and the beach are impeccably maintained and very clean. What I loved most is the balance—there is something for everyone, whether you are looking for great dining, active entertainment, or just peace and quiet.
Everything was perfect from start to finish. I truly enjoyed my stay and highly recommend this hotel!
Partner
10/10
Exceptional
30 Apr 2026
Kiera
Everything was perfect, food pool ocean and rooms
Friends
10/10
Exceptional
29 Apr 2026
Edjean
Everything was amazing. Staff five stars and beyond.
Friends
10/10
Exceptional
28 Apr 2026
Joan
The property was gorgeous and very well-maintained. I am an early riser, and there were people out maintaining the grounds and buildings from 6 am and on - all day. The people were also fantastic.

I would like to make a shout-out to manager Marleny, who made sure our experience was over-the-top in a professional, unassuming way. She is fantastic!


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Las Acacias Hotel
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Las Acacias Hotel

PUENTE GENIL, Ctra. De La Rambla, SN

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Enjoy scenic terrace views at Hotel Las Acacias in Puente Genil, where complimentary Wi-Fi and concierge services are available. Dine at the onsite restaurant, Las Acacias, and unwind with a drink at the bar/lounge.

A continental breakfast is offered daily (fee applies). The hotel features a 24-hour front desk, multilingual staff, luggage storage, and free self-parking.

Each of the 55 air-conditioned guest rooms provides complimentary Wi-Fi, a private bathroom with a bathtub, complimentary toiletries, a hairdryer, and a desk. Housekeeping is provided daily.

The hotel is a short drive from Villa Romana de Fuente Alamo and conveniently located near several local attractions.

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3 STARS

Las Acacias Hotel

PUENTE GENIL, Ctra. De La Rambla, SN | Show on Google

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Don Polvora N
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Don Polvora N

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Don Polvora N

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