Name: Best Western Plus Hotel Lord Forrest
Address: 20 Symmons Street, Bunbury, 6230, AU

10/10

Exceptional

27 Jul 2026

Jayden

Clean room

Partner

6/10

Pleasant

20 Jul 2026

Natalie

.

Partner

10/10

Exceptional

18 Jul 2026

Anthony

I've stayed here before, but this visit exceeded my past experiences. The level of professionalism from the staff was outstanding; everyone went out of their way to be helpful. The location is unbeatable- so convenient. Highly recommend this hotel for anyone visiting the area.

Partner

8/10

Excellent

16 Jul 2026

Vanessa

Great view from the top floor - this used be a gem and with a bit of investment could be restored to it's former glory.

I was in the best room with a great view however the paint was peeling on the ceiling and the TV streaming didn't work.

Breakfast was ok.

Staff were fabulous and went above and beyond to support me and ensure I had a great stay

Self

6/10

Pleasant

13 Jul 2026

Donovan

The Lord Forrest Hotel in Bunbury looks good initially, but after a being there a bit, it seems that the hotel seems to just cruise along, only doing enough to get by. My main gripe is that the hotel has an indoor pool, which you would expect to be heated (at a good temperature) all year round..... I mean, that is why we booked this hotel in particular..... but for the time we stayed there, the pool was not heated at all.... it was COLD.... which would be ok if it were Summer, but this was in the dead of Winter (during school holidays!!!). Another issue was the buffet breakfast.... the Bain Marie's were filled with JUST enough food.... i.e. there were just a few spoonful's of the baked beans, one or two fried eggs, a few chipolatas etc. The Hash Browns were too salty. The Chia cups were good one day, then hard the next day. There needs to be availability of Skim Milk, Almond milk etc. for coffee and cereals. I do have to say the staff were friendly and tried to help as best they could, with the small amount of staff they had on duty. We had an outside RGB light shining directly into our room ALL NIGHT LONG. I hope the management see this review and take notes, as this could be a really great hotel, IF the hotel just went that extra bit further in looking after (and out for) their guests. Suggestion: Would be good to have pool towels available without having to ask the front desk for them and have a bag/bin for used pool towels......and PLEASE HEAT THE POOL!!! Thanks :)

Family_with_children

8/10

Excellent

12 Jul 2026

Melanie

Breakfast menu was fine but one person trying to manage tables, clean dirty dishes, make coffee is terrible. I wiped down my own table because the man could not do everything and i felt sorry for him. We ran out of hot food so stood for a while waiting for more.
The room was clean. No milk to make hot tea or coffee. No teaspoon either.
Room was clean, bed clean.
Pool is cold, not even slightly heated. Dissapointed as it was the main reason i booked there.

10/10

Exceptional

02 Jul 2026

Robert

The property was good and clean.
The internet was slow,parking needs to be more secure maybe a boom gate that you can access with room card

Partner

6/10

Pleasant

18 Jun 2026

Ken

We were in room 111 and upon entry to the room there was a strong odour of cigarettes. I’m sure the housekeeping staff had done as much as they could to negate this. The balcony door we could not open and this may have been important in case of a fire. A major litigation red flag however, was having to climb into the bath to take a shower especially with elderly guests. I would advise that this is a major risk that needs to be addressed for future planning. The shower water did not stay hot unfortunately.
The breakfast man was very good at his job as was the late manager. Breakfast was great and given the location and competition of cafes the breakfast man is an asset to the hotel. The receptionist upon check out did not even enquire as to the satisfaction of our stay. I work in healthcare and we teach our staff that every moment of contact is an opportunity to ask is there anything you would like us to know. She missed a golden opportunity to have a good conversation with us prior to leaving.

Partner

6/10

Pleasant

08 Jun 2026

Fiona

Clean. Comfortable beds. Plenty of hot water. Meals were expensive. Place looks deserted.

Partner

10/10

Exceptional

07 Jun 2026

Ken

Clean and tidy very convenient location and well priced

Self

8/10

Excellent

03 Jun 2026

Anthony

Great location..

Family_with_children

10/10

Exceptional

02 Jun 2026

Jody

Had really bad storm go through only thing that went wrong was the internet fell out so no TV but that was out of the Hotels control. We had a great stay and my 3 grandsons loved their mini vacation

Family_with_children

2/10

Poor

03 May 2026

Paul

TV didn’t work and neither did the hot water. Supposedly the hotel was full and couldn’t be moved to a different room. Heard someone else at the counter from a different room with similar complaints.

10/10

Exceptional

01 May 2026

Kay

The reception staff are delightful and the room was clean and comfortable

Partner

10/10

Exceptional

27 Apr 2026

valerie

very friendly , clean room lovely view breakfast' was nice and the staff

Partner

8/10

Excellent

26 Apr 2026

Anya

Great view, sunset 🌆 over ocean , friendly staff, fabulous location to walk to the beach or into town.

Partner

6/10

Pleasant

12 Apr 2026

Claye

outdated for the price you pay, we had our room sign up for 2 days and the room didn't get cleaned once, just came in and hung our used towels up and washed a couple of cups and left in the sink. won't be staying here again.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Erica

Loved our stay. Wish the pool was heated though it wasn’t unpleasant. Nice large rooms with mini bar 😃

Partner

10/10

Exceptional

31 Mar 2026

martin

excellent. note we had breakfast included, and a higher level room with balcoany for this review. Very good presentation of property. Often at 40yrs they are let go and are a shadow of former glory, but not here. Pool was great. Dinner very good. Breakfast good (although coffee a big let-down). The bathroom and room great. Games provided.
Also note when we were there, it was quite under-populated by travellers, and tariff was relatively low. I imagine the pool could be awful in school holidays etc, full of 'orrible children, so bear that in mind, but all in all, a grteat experience for price. I would def return (but maybe only in off-season times)

Partner

10/10

Exceptional

30 Mar 2026

Brendon

Always a great stay

Self

8/10

Excellent

22 Mar 2026

Darren

Clean friendly staff

10/10

Exceptional

12 Mar 2026

Sherry

The ocean was visible on the horizon from our room with clear views out into the sea beyond. Beautiful - real - plants hung over the edges of all the balconies, cascading down to create an indoor green space and lovely ambience. The design of this Hotel is in the round so that each room has an outward facing balcony accessible from the room itself & this adds another element. Parking was available within the hotel parking area and close to exits. Overall we had a peaceful stay and would not hesitate to return again.

Family

4/10

Poor

01 Mar 2026

Monique

Our room was well presented however a little dirty. Our shower wet the entire floor of the bathroom almost flooded. Our fridge was barely cold. We also couldn’t get out wifi to work. Overall pretty disappointed.

Partner

6/10

Pleasant

28 Feb 2026

Nicole

Rooms could do with an upgrade and a clean. Hotel needs more than one elevator we waited for ages multiple times to even fit on and get down and up.

Family_with_children

8/10

Excellent

25 Feb 2026

Claire

Room was clean and breakfast very good hotel is a little dated but we had no real complaints. Good location for a couple of nights break

Partner

6/10

Pleasant

25 Feb 2026

Andrew

The elevator nearest the rear parking lot was not working. It was required to walk back to the reception area to use that elevator. The room was clean and I thought a good size. The front door does not self close fully. The door will still be open enough so it doesn’t not lock. No key required to open the door. When using the shower I had a lot of water leak onto the floor. The shower screen on the bathtub is on hinges. Nice but if it’s not exactly in the right spot, water on the floor. This was probably me.

8/10

Excellent

25 Feb 2026

Anne

We came back to the hotel at 8.45 and would have liked to have a drink in the bar but it was closing and so was the dining room. We eventually got a drink in the lobby but I would have thought a hotel of this size would have catered for people trying to catch up with a drink.

Partner

8/10

Excellent

22 Feb 2026

Tony

The rooms were clean and staff were great.

Family

2/10

Poor

22 Feb 2026

Rob

At the time hotel had only one elevator working, other elevator was playing up as well and we had to wait 30 mins for it to get to our floor(2nd)...
Lots of hotel guests were using fire escape stairs to go.im between floors during this time, we had to leave again and waited for elevator and decided to.use stairs as wait was unreal.
Staff had put towels in the fire doors to keep.them.open and the main fire door entry to the hotel proped open with a bag of cement. Meaning anyone can access the hotel without a swipecard.
The fire alarm went off at 12ish and evacuated... this was a nightmare with stairs.there was no staff to be seen or directing and waited out front in the cold for an hour until fire fighters said could go in as false alarm, not the first they have had this week.
Going back.in a staff member was suddenly around.
Room was ok, comfy bed when we could get to sleep.in it. They have lights shining onto the hotel all night so the room has these coloured lights in the room all night...
Avoid this place, its gone downhill and run by staff who dont care about their customers.
Poor maintenance and shortcuts to keep the place open, the hotel if it did have a fire would be a nightmare to evacuate.
No explanation, no sorry when checking out. I asked if management where doing anything and got a no, but thanks for staying with them.
Never again

8/10

Excellent

17 Feb 2026

Elke

yes

6/10

Pleasant

17 Feb 2026

Samantha

Proper mugs for tea instead of the tiny cups and our room didn’t have spoons and only 1 toilet roll. I had to go to front counter to get more.
Our room was in front of light that is outside on main road which meant you could see the coloured lights change all night from around the edges of the curtain.
Suggestion for that light to be switched off around 10pm, or those rooms are much cheaper.

Leisure Family

4/10

Poor

16 Feb 2026

Meesha

The pool wasn’t working, when we were waiting to check in another visitor was saying the pool is freezing and the guy at reception said the heaters were broken but it’s 24 degree water. The reception was so slow with only have one staff member at the counter around 5pm on valentines. Poor guy had a line of people. The aircon in the room was so

8/10

Excellent

08 Feb 2026

Trevor

Staff courteous and helpful. Hotel situated nicely for restaurants and the cinema. Parking good. Room clean

Leisure Partner

10/10

Exceptional

17 Jan 2026

Nicole

Clean room comfy bed

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

John

Room was perfect,staff were good
I would recommend to anyone
Rgds John

8/10

Excellent

06 Jan 2026

Helen

Good customer service and reception area.

6/10

Pleasant

02 Jan 2026

Andrew

Staff where great, food pricing seemed high

Leisure Partner

4/10

Poor

30 Dec 2025

Jeremy

Got charged bar minibar consumption even though we didnt use anything from the minibar.
Staff asked us on Sunday morning at checkout and after we said no we hadnt used anything she replyed no problem , goodbye.
Then i see at 6.30pm sunday night a withdrawal from my account. I then ring the hotel and argue my case. They say they will refund but the point is they have taken money from me without my authority and afrer reception staff had already accepted my response.they didnt even check the minibar at checkout ,so they took my word for it that we used nothing, but rhen reversed their actions once we had left, kind of like they thought we wouldnt notice the transaction on our bank statement...
Very untrustworthy behaviour.the room was fine but
I wont stay there again.

10/10

Exceptional

26 Dec 2025

Jodie

A

8/10

Excellent

22 Dec 2025

BENJAMIN

Staff were good

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Robbie

The room was impeccably clean and very well appointed. Colin at admin was very freindly and helpful. And the breakfast was Amazing very fresh and tasty

10/10

Exceptional

12 Dec 2025

Bryan

Cool

10/10

Exceptional

08 Dec 2025

COLIN

Central, loads of parking, seamless check-in clean comfortable rooms. Always hassle free

Leisure Partner

6/10

Pleasant

07 Dec 2025

darren

they take a $200.00 deposit for the mini bar on your card , even if you say your not ising itand it takes 5 to 10 business days to be refunded. i will not stay here again.

Self

2/10

Poor

01 Dec 2025

Graham

We are tourists and have been travelling all over WA. Staying in multiple hotels. All have requested holiday deposits.
Best Western required AUD $200 for 1night stay.
On check out they said it’s down to our bank to give us the deposit back and not them! Absolute nonsense as this hasn’t happened anywhere else.
Disgusting behaviour from a global corporate hotel chain. It’s unlikely I will get this back until I’m back in the UK

Leisure Friends

2/10

Poor

28 Nov 2025

Jonathon

30 minutes wait for a drink at the restaurant. Drinks were always warm. Air conditioner in room doesn’t work, on two seperate occasions.
Family room advertised as 4 beds when it only had 3.
No free bottles of water in the room.

Leisure Family

8/10

Excellent

23 Nov 2025

Cheryl

All good. I’ve stayed many times at the LF and great location.

Self

2/10

Poor

23 Nov 2025

David

Posted Nov 22, 2025
At check-in another customer was complaining about the aircon not working and
that the staff were not truthful about it, I asked whether it worked in my room prior
to checking in and was assured it was, it wasn't! Unbearably hot night with work the
next morning! I contacted Expedia and was told to check out and find other
accommodation and they would organise a refund, I did, only to be told 2 days later
that there would be no refund! I would like to be contacted regarding this!

Business Self

6/10

Pleasant

21 Nov 2025

susan

Room layout & size was great. But...No wine glasses - charge of $20 for 2 glasses. Internet was down. Cutlery was 1 knife and fork, no teaspoons. Fridge needs replacing - handle broken, freezer door came off every time you opened it. Noticeable time delay before bathroom light came on; longer if a long time between use. We were offered two complimentary coffees for no internet. Hmmm!

8/10

Excellent

20 Nov 2025

Trevor

Room very basic, air conditioning not particularly effective (open windows much more effective!), internet password just didn't work, but staff very pleasant and helpful, especially the barrista and front of house cleaner.

Leisure Family

2/10

Poor

18 Nov 2025

Terry

Aircon Unit is not working in rooms and hasnt been for a while. Front desk lies to you about the system

8/10

Excellent

18 Nov 2025

Anna

Room was nice

Business Self

6/10

Pleasant

18 Nov 2025

ian

Very odd hotel

10/10

Exceptional

17 Nov 2025

Lyndsey

Good bed

8/10

Excellent

30 Oct 2025

Phillip

Clean rooms and friendly staff.

Leisure Family

10/10

Exceptional

26 Oct 2025

Diana

Clean & comfortable room.
Reception & housekeeping staff helpful.
Swim pool was closed some of time during our stay.
Also Elevator/Lift stopped working at our end of Hotel which was a bit inconvenient.

Partner

4/10

Poor

20 Oct 2025

Bruce

Good location, however the facility is looking 'tired'.

10/10

Exceptional

16 Oct 2025

John

Very clean facility and friendly staff. Walkable distance to the beach.

6/10

Pleasant

03 Oct 2025

Laura

V short staffed and slow

Leisure Family

10/10

Exceptional

29 Sep 2025

Alaric

Yes

Leisure Family

10/10

Exceptional

29 Sep 2025

Robert

We could see the ocean from our 5th story balcony, staff were friendly

Leisure Family_with_children

4/10

Poor

18 Sep 2025

Mark

Expensive and no aircon that works even if you ask them to turn it on. No reception around before 7am if you check out early. The design of the place is poor so that noise from the central foyer reverberates up to all rooms and amplifies any party going on downstairs

Business Self

10/10

Exceptional

14 Sep 2025

Tanya

Very comfortable room . Bed was comfortable, everything was there we needed

Leisure Partner

6/10

Pleasant

06 Sep 2025

Matthew

Windows rattled loudly witj wind and no blockout curtains meant romm was daylight at 6 am

Leisure Family

8/10

Excellent

01 Sep 2025

Gwyneth

Noisy, shower was old, water pressure terrible, no hair dryer. It was close to everything in the city.

Leisure Partner

6/10

Pleasant

23 Aug 2025

Jeremy

Old.

Leisure Family

6/10

Pleasant

19 Aug 2025

Harold

The lack of dining and catering facilities.
The reception was adequate however I simply could not obtain a final account on check out.
A mandatory bond of $200.00 lodged on chech in was unexpected added to being advised that a credit would be forthcoming. The rooms and bathroom's are outdated but adequate.

Business Partner

10/10

Exceptional

17 Aug 2025

Kate

Great atmosphere, family room was good size, only had a mini fridge, kettle, toaster and coffee cups (no crockery). Yummy buffet breakfast selection. Kids loved the pool. Staff were very helpful and friendly. It was a little loud at night from traffic, but otherwise would highly recommend. Close to walk to the Main Street, beach, lookout and Koombana bay.

Leisure Family

10/10

Exceptional

17 Aug 2025

Wanda

Loved it all pool was beautiful , great staff , excellant room service

10/10

Exceptional

02 Aug 2025

David

Great service and staff

8/10

Excellent

26 Jul 2025

sarah

Great room, a bit noisey but they subsided

Self

8/10

Excellent

25 Jul 2025

Graeme

Staff where abrupt

Business

2/10

Poor

23 Jul 2025

Verified traveler

Avoid this hotel at all costs

Booked as a well known brand with good reviews and promises of excellent standards.
Room was tired, basic, shabby and had a number of health and safety issues. Stained toilet, hairs in basin, bath had cracks with one being black with dirt/mould ingrained in it. Raised issue with hotel itself and with Best Western but has been completely swept under the carpet. BW are saying that it is all due to the hotel and nothing to do with them, the hotel say that they will try and improve the experience for future guests. Despite many emails our latest correspondences are being ignored. Don't bother there are lots of much better hotels in the vicinity.

Partner

6/10

Pleasant

13 Jul 2025

Domenic

Location to walk into town was good,
The biggest gripe is the inside of the main area where the pool is it’s very noisy with kids making a racket till 10.00pm, where is the quiet time?

10/10

Exceptional

13 Jul 2025

Tony

very nice

Leisure Family

6/10

Pleasant

13 Jul 2025

Mark

Okay room but quite noisy.

Leisure

10/10

Exceptional

10 Jul 2025

Daniel

Outstanding service, quality facilities, centrally located, a great place to stay in Bunbury!

Leisure Family

10/10

Exceptional

06 Jul 2025

James

Was great

Leisure Friends

8/10

Excellent

13 Jun 2025

ross

B

Business Partner

10/10

Exceptional

09 Jun 2025

John

Had a great stay, enjoyed the hotel, an the food was great... Thankyou

Friends_and_family Family

6/10

Pleasant

07 Jun 2025

Andrew

Tv and internet was terrible

Self

10/10

Exceptional

05 Jun 2025

Garry

Lovely stay

Leisure Partner

10/10

Exceptional

05 Jun 2025

Garry

Nice hotel

Leisure Partner

10/10

Exceptional

03 Jun 2025

Bart

the stay was fine, wotif service was pathetic at best.

Leisure Friends

6/10

Pleasant

02 Jun 2025

Joanna

Terrible breakfast. No cutlery, coffee order forgotten, juices not topped up. No staff to ask for help.

10/10

Exceptional

31 May 2025

Garry

Lovely room

Leisure Partner

6/10

Pleasant

25 May 2025

Amber

We like coming to stay here for the facilities, and especially the heated pool, and comfy beds - but this time didn’t hit. The heating was out in the whole building (I was given a portable heater for my room after phoning reception - but this was not mentioned at all during check in). The pool looked amazing after its renovation, but unfortunately was not heated. Again, this was not mentioned at time of booking or check in, and I believe it has been an ongoing issue for weeks now. The rooms are always clean and tidy and the beds are comfy, although the curtains offer little block out, so the street lights are always shining in, and the balcony sliding doors offer poor outside noise control and ours also rattled all night. Our curtain also had a food smear on it? The inside piano music could still be heard at 3am, and I could also hear my neighbours water pipes and phone calls from my room. I hate writing this review, but cannot bite my tongue when I’ve paid $248 for the ‘experience’. We will not be back unless these problems are addressed.

Leisure

10/10

Exceptional

15 May 2025

Neil

Fab place

Leisure Family

4/10

Poor

07 May 2025

Samantha

Wifi terrible. Seems to be an ongoing issue. Unable to use television as a result. Staff seemed uninterested & unwilling to assist.
Menu very limited. No steak… minimal beef options.
Very old appliances, freezer needed to be defrosted.
Unable to adjust air conditioning… dodging itinerants/intoxicated persons whilst trying to enter & exit the property. Unfortunately I had to extend my stay & staff failed to update my key. This was an overly complicated process. Overall, I don’t recommend for the price. More of a cheap motel vibe.

Business_and_leisure Self

10/10

Exceptional

04 May 2025

Helen

We had a great stay, the staff and services were excellent. Shame the pool was cold, but it didn’t ruin our stay.

Leisure Partner

8/10

Excellent

29 Apr 2025

Kelly

Property was clean and tidy cannot fault anything

Leisure Partner

6/10

Pleasant

27 Apr 2025

Ross

Disappointed

The room was clean. Bed was comfortable.
Disappointed in the restaurant. We ordered room service at 8pm. Was told couldn’t do room service as they were too busy. Went past restaurant about 10 minutes later and they were packing up and very loudly talking about going to someone’s party. Not one person in the restaurant. Very disappointed

Friends_and_family Family

8/10

Excellent

27 Apr 2025

SHAUN

it was a clean & tidy hotel in a good location

8/10

Excellent

27 Apr 2025

Luke

Very modern hotel
Included wifi was really bad, dropped in and out lost connection several times for hours on end, Ie not useable , shower pressure not very good, staff member who checked me in was rude,

Leisure Partner

6/10

Pleasant

21 Apr 2025

Caitlin

Bed was a Double and not a Queen as advertised. Very old and uncomfortable bed too. A lot of the room and hotel facilities were a bit damaged and worn down.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Vicky

The property was lovely clean etc. The only thing i wanted to say was there was a spider under the sash on the end of the bed. There may have been more as I woke up with a sting on my chest and itchiness that has left a mark on my chest. I took an antihistamine that stopped the itching, the itchiness is still there. Thank you Vicky

Leisure Self

8/10

Excellent

03 Apr 2025

Greg

Staff on checkin wasn’t very friendly and bed linen wasn't changed during the week long stay. Parking bays are extremely tight. However rooms were cleaned daily and were very clean clean.

Leisure Self

10/10

Exceptional

22 Mar 2025

Verified traveler

Convenient

The hotel was convenient. In a good place for us to stay. Loved having a bath. Easy access to room via elevator. Easy access in and out of hotel to car. Pleasant atmosphere in the hotel area.

10/10

Exceptional

22 Mar 2025

Brendon

Great stay as always

Leisure Family

6/10

Pleasant

21 Mar 2025

Lionel

A classic property in its Hey-Day and to some extent it is still, but poor communication at the moment. No notice given that there was a $200 cash bond (or $100 by card) and no notice given the pool would be shut. It is the pool that makes this place.

Business Self