Name: Best Western Franklin Town Center Hotel & Suites
Address: 208 N Center Street, Franklin, 77856, US

4/10

Poor

26 Jul 2026

Jason

Horrible. Only one washing machine in the entire hotel. Shirley was rude. Like our questions were disrupting her day. Location was decent. A few places around to eat.

6/10

Pleasant

20 Jul 2026

Ramiro

Place is clean, though noisy with traffic and trains. Mattresses are also not very comfortable and are noisy with the plastic covered feel and sound

Family

10/10

Exceptional

12 Jul 2026

Irene

Loved our room very clean and comfy

Partner

10/10

Exceptional

06 Jul 2026

Raul

Perfect hotel for your business trip ! From location to clean to great staff !! Loved staying there both weekends for baseball

Business Family_with_children

4/10

Poor

06 Jul 2026

Diana

It is an older hotel, could use upgrades. It is centrally located, could also use additional parking space

Family

6/10

Pleasant

05 Jul 2026

Leroy

Pros:
Location is convenient if you are in town for an event or traveling though.
Lobby, breakfast area, pool, and fitness center are clean.
Breakfast had actual eggs, not just the typical hotel scrambled \"eggs\" with a long list of ingredients.
Room looked clean on the surface and was well stocked with consumables.
Staff were very helpful, friendly, and welcoming.

Cons:
Extremely firm mattresses - fine for back sleepers but uncomfortable for the 60+% of us who aren't back sleepers.
Shower water pressure - most hotel showers have low pressure but the one in our room felt lower than most from our travels.
No regular housekeeping service, not sure if this is always the case but was while we were there.
Across the street from railroad tracks, so there's a lot of noise while you're trying to sleep. Not the hotel's fault but not ideal.
Bathroom faucet and showerhead were not secured so they wiggled around when trying to adjust them.
While making sure not to leave anything behind before checking out, we discovered the room was not as clean as it appeared on the surface. My 6 year old was checking for toys under furniture and shelves when he found a previous guest's soiled underwear. Absolutely disgusting, and a legitimate health hazard.

I gave this place 3 out of 5 because of the staff and real eggs, which may be generous but I believe the disgusting item found in our room was a fluke.

Family_with_children

8/10

Excellent

05 Jul 2026

Liisa

This was the first time I’ve stayed here and they actually served breakfast like they’re supposed to, I was actually surprised!

Front desk girl was super helpful. Had to switch rooms due to no AC working.

Family

8/10

Excellent

03 Jul 2026

David

It was a good stay. I will stay here again.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Kevin

I haves stayed here a couple of times. The hotel is clean, staff is friendly and helpful. The AC could be a little cooler in the hallways and common areas, but for the $ it's hard to complain.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Martha

Nice facility

4/10

Poor

22 Jun 2026

MP

The room was not ready. We waited 45-1hr. Then the mirror in bathroom was not clean had handprints all over. There wasn't a bath mat, there were only two bath towels one for each guest. Toiletries were enough for two people. TV would not come on desk personnel stated outage?? The breakfast buffet was excellent!! Checked out early since tv not working. No offer to check it out other than say there was a power outage. I rate this 3 only because a great breakfast buffet. The Lobby was clean! I don't know if we will stay here again but we will be coming frequently to Franklin, Robertson County to visit family.

Family

10/10

Exceptional

22 Jun 2026

Veronica

Nice place, great location and friendly staff.

Family_with_children

10/10

Exceptional

21 Jun 2026

Raul

Nicely remodeled rooms clean and breakfast was good ! Staff Great as well worth staying for the price and location

Family_with_children

10/10

Exceptional

16 Jun 2026

Carmelita

Everything was nice

Partner

10/10

Exceptional

14 Jun 2026

Wes

this was our first weekend going to play in a baseball tournament from out of town in the Franklin Ranch Park. Everyone that had been there in previous years told us there was no point in staying in Franklin that we had to go elsewhere. We went ahead and booked here and we’re so pleased. The place was newly remodeled, the staff was very friendly and accommodating, they had a nice lobby that we all hung out in, indoor pool was beautiful. Very great stay and will definitely be here again.

Family_with_children

10/10

Exceptional

12 Jun 2026

Melvin Bradley

Accommodations met my needs. Free breakfast. Restaurants nearby.
If you are a light sleeper, you will hear the train coming through town.

10/10

Exceptional

12 Jun 2026

Stephen

We had a very nice stay here. The rooms are very clean and new. The breakfast offering was good. They have coffee, juice and waffle makers. The staff were all very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Kristen

It was perfect and convenient to the baseball fields. Don’t forget to go to Country Donut down the street. Delish!

6/10

Pleasant

06 Jun 2026

Stephanie

Cold room

8/10

Excellent

01 Jun 2026

Ginger

Property was fairly recently updated and worked perfectly for out stay. No complaints.

Family_with_children

10/10

Exceptional

31 May 2026

Sharon

Everything was great except chair and couch in the room were in uncomfortable
Would.like to have bananas at breakfast.

Partner

6/10

Pleasant

24 May 2026

Heather

Reasonable price, older property, convenient to ball field.

2/10

Poor

17 May 2026

Britney

Was double charged for the room, watch your bill when checking out, the incidental card was charged after previously paying. First time staying there a couple weeks ago they ran out of breakfast by 8:30 and didn’t replace anything, plan early if you want to have breakfast. You’re limited in Franklin though on choices.

Family_with_children

10/10

Exceptional

13 May 2026

joseph

Great location

Self

10/10

Exceptional

08 May 2026

Charles

Quiet and clean

Partner

10/10

Exceptional

04 May 2026

joseph

Great location

Self

10/10

Exceptional

02 May 2026

lauren

clean. affordable. close to event park. staff very helpful and polite

Family_with_children

6/10

Pleasant

26 Apr 2026

Dean

For Franklin, this is about as good as you’re going to get. Overall, well located and perfectly acceptable, but nothing to write home about.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Diana

It’s decent.

Family_with_children

10/10

Exceptional

22 Apr 2026

Shane and Liza

Very nice clean hotel. Staff were always very nice and welcoming. Our room was clean. Parking was adequate. We came to stay for a regional tennis tournament. Will definitely be booking this hotel again if we ever come back.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Esmeralda

Everything was great except the pool was closed during our stay

Family_with_children

10/10

Exceptional

08 Apr 2026

Dawn

Great property

Partner

10/10

Exceptional

03 Apr 2026

Darrel

Great overnight stay for us. Convenient, clean, easy parking.

Partner

8/10

Excellent

25 Mar 2026

Justin

The vending cooler in the lobby wasn’t working, the pool was not open due to lack of maintenance.

8/10

Excellent

22 Mar 2026

Travis

Great place of course I’d always like a little bit cheaper, but I can’t complain

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Hugh

I have stayed at this property before sporaticcaly during the last 10 years or so. The redo on this hotel was very appealing, very nice enjoyed very much. I only had the need to stay (1) night but will do again in the future if needed.

Self

10/10

Exceptional

24 Feb 2026

steven

Nice quiet location right across from a nice little bar/restaurant room was nice and clean staff was nice and breakfast was decent for something quick before work

Self

6/10

Pleasant

30 Dec 2025

Rande

I thought the pool neede cleaning. I wouldnt have gone in it.

2/10

Poor

27 Dec 2025

Alta

After we checked in at 3pm, we left the hotel for several hours. My husband and son returned to the hotel and went to bed atound 11pm. I returned about midnight and they had inactivated my key card. When I checked my husband's, his was inactivated as well. The night person had given my room to someone else. Luckily, it was my brother-in-law. We were very lucky it wasn't a stranger walking into our room at midnight instead of my brother-in-law. The cold water in the bathroom faucet only trickled. They did not offer a new room. We were originally booked for a King with a sofa bed, but they gave us double Queen beds instead. When checking in originally, they were trying to give me my mother's rooms even though I gave them my name and license and the front desk help tried to say I gave them the wrong name. That was not what happened. They had my license and they tried to blame me. Not professional. I should have read the reviews for this hotel. It shows these things are a pattern and not a one-time thing. I would not stay here again.

Leisure Family

10/10

Exceptional

15 Nov 2025

Paula

It’s was a good stay this time everything worked .

8/10

Excellent

29 Oct 2025

KRISTIN

The room was very clean. The only complaint is that the mattress was very uncomfortable. Thin and hard.

Leisure Family

10/10

Exceptional

26 Oct 2025

Angela

The hotel is undergoing renovations right now but still pretty. going to be gorgeous when done. staff is awesome, kind and helpful. only thing i didn't like was guest laundry. it needs updated and cleaned

Business_and_leisure Family

10/10

Exceptional

18 Oct 2025

MICHAEL

Bar n grill across the street from hotel

Leisure Self

10/10

Exceptional

14 Oct 2025

Elena

Our stay was very enjoyable. Quick check in, room clean and comfortable, great breakfast variety. Our only observation would be that you could tell there were areas of the hotel being worked on, maybe being upgraded. The flooring near the elevator wasn't finished and there were spots of paint and caulking that needed to be fix or cleaned up in our bathroom. But we loved our stay and will stay here again next time we come into town.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

LAURA

the breakfast was lacking items, but what they had was good. they are under construction so I will give them a pass. The shower in out room was really nice. very impressed .

Leisure Family

10/10

Exceptional

09 Oct 2025

Vicki

The parking was good. Room was very clean. Front desk very friendly. Breakfast maybe a few more options.

Leisure Family

2/10

Poor

06 Oct 2025

Jason

Construction everywhere, unfinished floor, ecttt.

Absolutely zero hot water in shower

A refund is 100%

If I had another place I would have left this dump. Had to stay due to work in the area.

The mngr or owner should be ashamed

Business

10/10

Exceptional

28 Sep 2025

Sharlene

Parking was good
We got back late and could not park at hotel.

Friends_and_family Family

6/10

Pleasant

27 Sep 2025

Bailey

The bed and bathroom was clean but that was it. The hotel is under construction apparently and it definitely shows. The shower had zero water pressure, the room had a musty smell, the hallways were dirty and smelled very old. Hopefully after they complete the renovations it will be fixed but we will not be staying again

Partner

6/10

Pleasant

15 Sep 2025

Katrina

Price

Leisure Friends

10/10

Exceptional

11 Aug 2025

Tracy

The property was nice. The pool is in doors so that was a nice option

10/10

Exceptional

27 Jul 2025

MICHAEL

Convenient to our business there

Leisure Family_with_children

2/10

Poor

06 Jul 2025

Liisa

Supposed to have free breakfast but baskets were empty. Every morning all 4 days. Asked every morning if theres bread or fruit or yogurt that can be put out and the 4 days we stayed there, she always said “no sorry”. Couldnt walk next door to grocery store for some toast or fruit….? It rained all weekend and water pouring in through window. AC unit soaked, carpet soaked. Building being old didn't bother me, the terrible service for breakfast that never got corrected bothered me.

Leisure Family

10/10

Exceptional

04 Jul 2025

Yvonne

Hotel was great. we were there for a baseball tournament. only thing i would suggest is for them to get a bit more help in the morning during breakfast hours. the girl at the front desk was great but she was alone attending the front desk and replenishing the breakfast area. She needed an extra pair of hands.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Chad

In town for a baseball tournament at Franklin Ranch Community Park and this was by far the best hotel in town.

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Sendy

Okay for a quick stay

Business Family

6/10

Pleasant

07 Jun 2025

Jason

Staff member was not friendly or pleasant when asking for another pillow. We were told they did not have a single other pillow to give us.

Checked out pool at check in to notice it was very dirty looking and looked not well maintained.
Room was not as pictured on the website, it’s not bad but definitely not was advertised. Room seems fairly clean but has a musty smell to it.

We were put in a room facing out to the front of building and had people in the parking lot hanging out and screaming until 11pm now. It is loud enough to keep us awake so surprised the lady at the front desk who was rude to us for asking for a pillow isn’t rude to them about making excessive noise!
Definitely was not worth the money and isn’t one of the most pleasant stays we have had.

10/10

Exceptional

22 May 2025

Alaa

Lovely staff

Business Family_with_children

8/10

Excellent

19 May 2025

David

Comfortable, clean economy hotel

Hotel is clean, but they are undergoing a renovation. Comfortable economy hotel.

Friends_and_family Family

2/10

Poor

11 May 2025

Verified traveler

Plastic mattress protector- imposible to sleep

TERRIBLE AVOID AVOID AVOID. The bed matters is “protected “ with a PLASTIC case which makes it impossible to sleep.

All hotels in the world have mattress protectors THAT are breathable and let you sleep .

It is obvious that the hotel owners have never tried to sleep in their beds .

Friends_and_family Family

10/10

Exceptional

10 May 2025

Verified traveler

Great suprise

Great hotel on Hwy 79. Currently renovating the hotel so some areas arent completed but it did not affect the experience and quality of the stay. Very quiet and clean rooms. We had 2 rooms for 1 night. Staff even recommend a great restaurant. Only negative was the only staff member at check in was outside smoking so we had to wait to check in. We left before breakfast but it seemed it would be a standard continental breakfast.

Friends_and_family Family

8/10

Excellent

07 May 2025

Stephanie

Hotel is under reconstruction but property is kept clean and staff was helpful.

Leisure Family

2/10

Poor

05 May 2025

Marcia

hotel was under renovation. put us in an incomplete room. stunk like carpet glue? no blackout curtains . bright business lights shining in room. mattress was the worse one we ever had.
breakfast was very, very minimal. not good.

8/10

Excellent

28 Apr 2025

Jessica

Property is being renovated. Clean and comfortable beds. Could’ve used more light in the bathroom.

6/10

Pleasant

25 Apr 2025

Nakendra

The morning staff was great the night time staff was Very rude and nonchalant

Business

8/10

Excellent

21 Apr 2025

Natarsha

Was in town for a basketball tournament..was very convenient as far as traveling back and forth..Even though the hotel was under construction it was still nice.Rooms were nice,beds were alittle uncomfortable but it was manageable.I didnt like that i was woke up by housekeeping twice,even though i opted for a late check out.Apparently they forgot and continued to knock on the door,which caused me to get up earlier than planned.

Leisure

10/10

Exceptional

19 Apr 2025

Verified traveler

Nice and comfortable

Needed a place to stay for two nights while watching some ball games. This hotel served the purpose well. It was clean comfortable, and quiet......all we wanted and needed. Breakfast was sufficient and there was a good little grill across the street with good food for other meals.

Partner

4/10

Poor

13 Apr 2025

Ionut

The hotel is ok but at 7 am they start remodeling

10/10

Exceptional

12 Apr 2025

Joel

Overall good, but property is under renovation

Leisure Family

6/10

Pleasant

06 Apr 2025

Suzanne

Remodeling

Front desk employee was very helpful, but the hotel is in the process of being remodeled. Construction dust, paint splotches and fumes. :(
I'm sure it will very nice in a month or two.

Friends_and_family Family

8/10

Excellent

05 Apr 2025

Kristen

It’s being renovated, which isn’t a big deal, and it felt clean, but I feel bad for how shoddy the workmanship is. Terrible paint job and placement of the faucet on the sink—if it’s not on full blast, it’s going to get water everywhere on the countertop. Otherwise it was fine! There was a 6AM train that came through on Saturday morning, so that was annoying. But not a huge deal.

Leisure Family

6/10

Pleasant

28 Mar 2025

Verified traveler

The train runs right next door. 5am wake up Friday morning.

Hotel is under renovation.

8/10

Excellent

27 Feb 2025

Stephen

Just that its under rennovation and uses \"packeted\" soaps and such .. when its priced like a hilton. Low grade pillows, also

Business Self

10/10

Exceptional

23 Feb 2025

Dale

Breakfast could have been better

Business Friends

8/10

Excellent

22 Feb 2025

Melva

This hotel is across the street from a bar. The cars showing off for each other, zooming up and down the road was a little irritating.

Business Self

8/10

Excellent

02 Feb 2025

Joe or Marietta

Stay was great was right where we wanted to be. Breakfast was not great coffee was weak

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

Nicole

Great hotel

I always stay at this hotel when im in franklin. Great service.

Partner

6/10

Pleasant

16 Jan 2025

Bettina

Under renovation but looking better

The young man at the desk was very polite and professional. He got us checked in quickly. Our room was clean and in order. We went in and just dropped off our stuff and left to grab dinner. Upon returning to the room, it was freezing cold! We couldn’t get the unit at the window to stop blowing cold air. None of the buttons were working. The LED wasn’t reading anything at all. I finally had to just unplug it from the outlet. The thermostat on the wall was not working either. It was about 33° outside. By this time, it was after 1130 pm. We had been driving for about 7 hours with my 90 year old mom. We had already gotten changed and settled in so we weren’t in the mood to change rooms at this point. I tried calling the desk but after letting it ring for 2 full minutes, I hung up. My husband went to tell him about the situation to advise him not to rent the room until the AC is fixed.

Friends_and_family Family

8/10

Excellent

31 Dec 2024

Kristine

Room was clean and accommodated a wheelchair easily. While comfortable, there was a lot of noise coming from the rooms on either side of us - we could hear talking, walking and the tv. Made it difficult to sleep. The hotel was under renovations - hopefully a sound barrier will be implemented to makebit quieter. Nice hotel. We would stay here again.

Partner

2/10

Poor

22 Dec 2024

Richard

don't stay in Franklin Texas

picked for indoor heated pool and breakfast pool not heated girl said broken for a while breakfast was only toast and cereal paint fumes terrible shower head fell apart when used no food available for 30 miles except gas station

Friends_and_family Family

4/10

Poor

20 Dec 2024

Hedva

Place reeks of paint and there is no breakfast as advertised

Business Self

10/10

Exceptional

06 Dec 2024

Jennifer

Great!

The rooms were clean and the beds were very comfortable. The breakfast was awesome, there was something for all of my picky eaters. We have stayed before and will stay again.

Friends_and_family Family

8/10

Excellent

01 Dec 2024

Verified traveler

The lobby furniture needs a good cleaning or replacing. Room was clean.

Partner

10/10

Exceptional

15 Nov 2024

Michael

Baseball trip

Nice hotel for a very small town great breakfast options

Friends_and_family Family

8/10

Excellent

10 Nov 2024

yonathan

friendly staff

Leisure Self

10/10

Exceptional

31 Oct 2024

Miguel

Hotel was great but there's not many places to eat after 6pm and the trian pass buy around 4am

10/10

Exceptional

31 Oct 2024

Gerald

We have stayed here several times. Nice and clean.

Friends_and_family Family

8/10

Excellent

20 Oct 2024

Iris

the property is very nice and clean

8/10

Excellent

14 Oct 2024

Tim

Overnight stay

Friendly staff, very accommodating and the place was very pleasant

Friends_and_family Friends

8/10

Excellent

07 Oct 2024

Alisa

Na

Business Family

10/10

Exceptional

18 Sep 2024

Raul

Very nice

6/10

Pleasant

16 Sep 2024

Quintaya

The bathroom looked like ti could use an update. the area around the property didn't have much shopping or dining.

Leisure Partner

6/10

Pleasant

04 Sep 2024

Danielle

The AC was filthy and fridge broken

Leisure Family_with_children

10/10

Exceptional

27 Aug 2024

Sandra

.

Leisure Family

10/10

Exceptional

04 Aug 2024

James

Great place to stay

8/10

Excellent

21 Jul 2024

Nasri

Quiet area

Leisure Friends

8/10

Excellent

11 Jul 2024

Travis

Stayed here while my power was out in The Woodlands. I wasn't expecting much, but for a small town hotel, they exceeded my expectations. The room was clean and comfortable. I would stay here again.

Leisure Family_with_children

10/10

Exceptional

30 Jun 2024

SAMANTHA

Good hotel

Business Self

10/10

Exceptional

22 Jun 2024

Paula Joy

Great place to stay!

It was just as expected. Front desk was efficient, checked us in and out quickly. The beds were comfy, room was clean, hotel was well maintained. Offered us a later check out time. Plenty of parking, even had an electric car charging port!

The breakfast was nice for what it was. The mass produced aluminum tray of scrambled eggs had flavor. I didnt have a sausage patty but it was a nice option. We loved the waffles, Texas shaped or four minis, with syrups, jams, peanut butter and nutella options and there were muffins. There was cereal with milk, coffee with half and half or flavored milk packets, yogurt and fruit.

Theres really nowhere within walking distance to eat, but our room had a fridge and a microwave which we found helpful.

The bathroom had a coffeemaker with ground coffee packets and a blowdryer.

The place was quiet, but the train rolled thru a few times during the night. Not an issue for me, as i find it soothing, but someone else might not like it.

Friends_and_family Family

8/10

Excellent

22 Jun 2024

Sammy

Be careful

It was fine except the shower in #103 needs a handrail of some sort or someone is likely to fall.....

Partner