Name: Meritz Hotel
Address: Bintang Megamall, Jalan Miri-Pujut,Sarawak, Miri, 98000, MY

10/10

Exceptional

10 May 2026

PG NORAFFIZAH

The room was bright and clean.

Partner

6/10

Pleasant

01 Nov 2025

Swee Yuen Francis

Very limited choice for breakfast meal. Staffs need training on customer service.

Business_and_leisure

10/10

Exceptional

31 Oct 2025

Nurul izzaty

The place was just ideal.

Partner

4/10

Poor

18 May 2025

Eleanor

Staff was excellent

Leisure Self

8/10

Excellent

15 Apr 2025

Ooi

Hotel located to shopping mall, not far from airport

Business Self

8/10

Excellent

14 Nov 2024

Chui Sian

Customer service is polite and nice

Leisure Partner

6/10

Pleasant

14 Aug 2024

Sabrina

convenient location

Leisure Family_with_children

8/10

Excellent

03 Aug 2024

Verified traveler

Room ok except requested for standing shower type not bathtub but was still given with bathtub type .

Partner

10/10

Exceptional

24 Jul 2024

Sabrina

-

Leisure Family_with_children

8/10

Excellent

17 Apr 2024

muizzah

Nice and good

Leisure Family

10/10

Exceptional

13 Apr 2024

Kee Shuan

Is at shopping mall.

6/10

Pleasant

12 Apr 2024

Verified traveler

Old hotel good only for location

Only useful for being attached to bintang plaza. Very old hotel, mostly run down, many things broken and patched randomly. E.g. lights in room are random colour, some white some yellow, some bright some dim, some cannot turn on randomly.

Friends_and_family Family

8/10

Excellent

21 Mar 2024

Sui Chee

Room ok except the toilet bathtub after showering water very slow to drain off from the bathtub.

Partner

8/10

Excellent

19 Jan 2024

Heidy

The room was super big, but toilet bowl was blocked. One of the light was not working. Toilet light is not bright enough.

Leisure Partner

8/10

Excellent

19 Nov 2023

Angela

Good hotel but could improve

Pros: staff is friendly and helpful, location is close to a mall, view is very nice, bed is comfy, breakfast was nice

Cons: services like pool and gym close at 6pm, some of the furniture in the room could be improved (sofa), plus not so eco-friendly. Bottles yet quality water, and many disposable toiletries.

Partner

8/10

Excellent

02 Oct 2023

ROZANI

Room is spacious and look like newly refurbish interior. However TV sound is out of order even turn to max no sound at all in room no 903. Bathroom ceiling with mole & dew. Air-con vent at centre of room with LED light no switch to turn-off. Hotel lobby connected to Parkson at Grd Floor easy access. Respond from housekeeping very slow takes more than 1 hour.

Leisure Self

10/10

Exceptional

28 Aug 2023

Sabrina

-

Leisure Family_with_children

6/10

Pleasant

18 Jul 2023

Verified traveler

The lobby was alright. But when we were given our room number, we proceed to it and the level has a musty smell. The door couldn’t really full lock, it look as though

Friends_and_family Family

10/10

Exceptional

01 Jun 2023

Adham

Good place to stay inside Bintang Megamall. Walk in to the mall. Grand Deluxe room is cleen, cozy, and a lot of space. The online portal reservation system needs to be upgraded as it is only linked to unionpay which does not accept non-malaysian credit cards. Free parking in mall parking which is a little bit tricky and very long queue during busy time. Premium parking is available but for very premium cost. The rooms hall is sometimes smelly and moldy. But the room is cleen and no odors.
I really enjoyed my stay. My family as well.

Leisure Family_with_children

2/10

Poor

19 Mar 2023

Zuru

Airconditioner is warm, the club below is noisy, no hot shower, the floor slippery till my wife fell down near the elevator due to wet floor. Had a very unpleasant stay. Will never stay there again even it it is the only option left.

Leisure Partner

6/10

Pleasant

11 Dec 2022

Morsidi

The hotel is adjacent to shopping centre

Leisure Family

10/10

Exceptional

15 Nov 2022

Eliza

Good.

Friends_and_family Family

4/10

Poor

31 Oct 2022

Nash

There's renovation next door in the early morning and no information about the renovation

Business_and_leisure Family

6/10

Pleasant

13 Jun 2022

Verified traveler

Air kotor

Check in sebab dkt rumah xda air. Bila masuk meritz air dia nampak kotor. Hitam je.

Partner

6/10

Pleasant

27 Feb 2022

Zaher

3 nights stays

the room are small and compact but well setup but the smell of septic tank filled in the lobby.

Business

8/10

Excellent

26 Feb 2022

Zaher

1 week stay

Adequate facilities provided but under under utilised due to time constraint. Mall entrance from hotel door is closed and inconvenient.

Business

6/10

Pleasant

05 Mar 2020

Verified traveler

Poor room standards

The room looks a bit rundown and there was an unpleasant smell. The toilet wasnt that clean and had signs of mould and poor maintenance. The sink was also not draining properly.

Friends_and_family Family

8/10

Excellent

02 Jan 2020

Verified traveler

I Like the location and also the staff service were excellent.

8/10

Excellent

10 Nov 2019

Mohamad

Rooms booking were both king size beds, but were given only 1 king size bed and 1 double bed.
Foods for breakfast were always not refilled when empty. Some foods were not refilled throughout our course of breakfast (from we start breakfast until we finished breakfast)

Friends_and_family Family

8/10

Excellent

18 Oct 2019

Muhd

Nice view and proper housekeeping cleaning..keep its up..

Friends_and_family Family_with_children

4/10

Poor

13 Oct 2019

PHJ

The property is good location but room smelt of cigarette and low water pressure especially higher level and bed terrible broken spring coil.

Leisure Family_with_children

6/10

Pleasant

01 Oct 2019

Thomas

Ho Hum

We stayed at this hotel about ten years ago. There has not been any maintenance performed in the rooms. Cigarette burns were on the carpet and and tables and it was a non smoking room. There is an additional fee for extra towels and toiletries such as shampoo, bath soap and conditioner. You have to ask at the pool for pool towels. The RM25 for breakfast cost way too much so we did not purchase. The hotel is located in a shopping center so many foods were available but were more expensive than Kuching.

Family

8/10

Excellent

29 Sep 2019

Verified traveler

The location was great. Attached to one of the biggest mall in Miri town. Shopping and dinning is never a problem. From chain fast food restaurant (Mc Donalds, KFC) to Puzza Hut, Kenny Rogers and Sushi King. From UniQlo to H&M and Parkson Grand. Room was okay. The roon carpet has seen its better day and i think its about time the hotel need to renovate and upgrade. Didn't try the pool. Breakfast at the old grandlady @ 17th floor was ok. Srandard. I think they can upgrade the quality of the cooking and the food and drink a little bit more.

Leisure Family_with_children

4/10

Poor

14 Aug 2019

Khairul

Not worth the $.

Hotels.com said I would get a King bed. When i got there I got a queen bed. I clarified w the staff and they said their big beds are only 1 sized - no diff between king beds and queen beds. So before you book, please note this!
Room airconditioning, really bad.
Room cleanliness, bad. Room smelt like pee when we first entered.
Parking, terrible.

If not for hotel location, we would’ve stayed elsewhere!

Partner

4/10

Poor

15 Jul 2019

Aliyah Syahira Abdullah

Disappointed

We arrived at the hotel at 9:30pm and waited for an hour because they need to check the room is ready or not. We were not the only guest who waited for the room. Lift was very very slow. The bathtub has mold and there is stains.. Pillow and bed is very soft.. room has a musty smell

Friends_and_family Family

6/10

Pleasant

30 Jun 2019

AHMAD

hot water for bath tub and wash basin are not functions. reported to front desk 2 times and request to change room because the issue is not solved.

Business Self

6/10

Pleasant

18 May 2019

Mohd Shukri

Carpeting is rundown, smelly & dusty.

Partner

4/10

Poor

10 Apr 2019

Verified traveler

Unsatisfied stay

Choice of stay made near to shopping area. However, the room was stuffy & not clean. The boiler was Oily inside. I can’t make milk for my toddler. The hotel obviously need to do some maintenance. The air conditioning was poor. V sweat in the room in d middle of the night. It was cool but not cold and quite often it was hot.

Family

2/10

Poor

05 Apr 2019

Deekh

There is nothing to be impressed off. Poor maintainance.
Internet not working properly.
Bedsheet smells so unpleasant. Room carpet stained.
Bathroom not properly cleaned.
Staying in this hotel was so disappointing.

Leisure Partner

8/10

Excellent

03 Apr 2019

Verified traveler

Good area and value but cleanliness is poor

Clealiness can be improved. By the time we checked in the carpet was dusty and crumbs from previous occupants was still present. The bath tub also needs a good scrubbing and drainage musy be fixed. It's what you expect for the price, but i've been to hotels cheaper and cleaner than this.

Family

6/10

Pleasant

11 Mar 2019

OLIVIA

1) Level 15 looks gloomy.
2) Kids pool are dirty.
3) Gym very hot and no ventilation
4) Only 1 lift / elevator functioning
5) No welcoming service
6) Bathroom looks gloomy and dark

10/10

Exceptional

04 Mar 2019

Awg Mohamad

very convenient location but car parking was very difficult due to always full parking

Family

10/10

Exceptional

03 Mar 2019

Verified traveler

Good location

Leisure Family_with_children

6/10

Pleasant

01 Mar 2019

ZiEn

not really clean and can find stains on bedsheet. Towel material is thin and not ideal for bathing use. The housekeeper don't seem to be cheerful and doesn't greet or smile during interaction.

Business Self

10/10

Exceptional

11 Jan 2019

Verified traveler

Nice hotel. Very comfortable to stay. But bath tub and sink were partial block. Overall great place to stay.

10/10

Exceptional

09 Jan 2019

Abdul

The room was good and comfortable. The best thing is that the hotel is near to the mall so that really helpful

2/10

Poor

08 Jan 2019

Verified traveler

Disappointing

I was disappointed with the room. The toilet is dirty and shower head is not working. Also, the toilet smells like cigarette. I only stayed in the hotel for its location.

Partner

6/10

Pleasant

01 Jan 2019

Verified traveler

Average

Nothing so special

Family

6/10

Pleasant

31 Dec 2018

Zach

Due to a heavy check out, prior to our arrival, our room wasn't ready upon check in time so we had to wait more than one hour for the hotel to accommodate us. However after check in the room was not up to standard, you can sense the room was not maintained very well such as non working lights,the Wi-Fi signal is almost non existent etc. i understand it is peak season but the hotel should acknowledge this sooner by hiring more staff and managing the rooms more regularly.

6/10

Pleasant

31 Dec 2018

Verified traveler

Some of the staff are not as friendly. Called customer to ask assistance about WiFi, the woman clearly was just half heartily answered my question.
My sister got told off by a staff at the entrance of breakfast area because she didn't queue, when in actuality, she just went to our room to get a camera and come back to our already seated table.

Family

8/10

Excellent

28 Dec 2018

azlan

Very good and satisfaction...

Family

6/10

Pleasant

27 Dec 2018

Sue

mini bar out of service, the foods hotel keep for chilled came with strong smell!

8/10

Excellent

27 Dec 2018

Platelate

Spacious rooms. Fast internet except in 13th floor where we stayed. Breakfast so so, not many choices.

4/10

Poor

26 Dec 2018

David

Not like before

Very rub down!

Family

4/10

Poor

21 Dec 2018

Verified traveler

Location is good................
Disappointing
1. The rest, each of us tried to call the operator room service and the housekeeping, no one was there to pick up the call nor attend to guests matters. Fm 10 until 11 pm no calls were answered as we tried to get hold of the restaurant as my kids were all hungry, after 11 pm finally it was answered without any apologies, with reason they just came in for a new shift and was really in a hurry to close the call eventho i mentioned the situation and to take this call as a complaint. Really disappointing
2. Room was very dirty, bed covers was not properly done and the carpet was full of debris and blackdust proven with a wet tissue i used to wipe my barefoot as room slipper was also not provided.
3. After calls answered at the call centre, we tried room service and luckily it was answered with the reason also , they just step in with a different shift and our complaint was also not listened too but the staff insist on saying we closed at 1030, we closed at 1030.
4. Toilets are dirty wih black stains all over including the bath tub and not forgetting the white towels that are all tan yellow
5. After telling the call centre i am lodging a complain thru the website my room internet suddenly stops working.

We are really unhappy with the service and the quality of the hotel

8/10

Excellent

30 Oct 2018

Verified traveler

Shower not working properly. Otherwise, everything ok. Staff ok. Location ok.

8/10

Excellent

29 Oct 2018

DK HJH SATINAH

Pleasant and comfortable place to stay & relaxing.

Its a comfortable and relaxing hotel to stay becoz its in shopping area.

Family

2/10

Poor

15 Oct 2018

Jo

Spoiled my holiday

The hotel not well maintained. Poor cleanliness, toilet bowl and bathtub clogged, toiletries not complete and will be provided upon request, only one towel provided though the room is for 2persons, no face towel and will be provided upon request, room not make up properly @ no toiletries replaced, no clean cups replaced, staffs low motivation, not serious taking complaints and not even apologies. Poor gym equip

8/10

Excellent

18 Sep 2018

Aryanto

My first stay at Meritz

Everything is excellent and tip top.
Breakfast is good.
Front service is a bit slow
Parking need to be upgraded, a bit congested during peak hours.

10/10

Exceptional

13 Sep 2018

MILLY MERCY

Amazing

Everything’s ok..we really enjoyed our stay..

Partner

2/10

Poor

12 Sep 2018

Verified traveler

not worth

Not worth the price for such hotel. no wifi, bed sheet got yellowish stain, no in-room shoes to wear, the water from the sink is not flowing smoothly. no hair dryer.
Not going back again.

Partner

8/10

Excellent

11 Sep 2018

Muhammad Hafiz

Staff was great and accomodating.
Room was ok. There were no extra towels.
Glass window was stained.
However, overall experience was good.

Partner

2/10

Poor

10 Sep 2018

Verified traveler

Teribble!late room ready.waited for 5hours.Lack of staff at cafe especially at egg corner.First and last visit

2/10

Poor

10 Sep 2018

U

System down

We were told that the check in time was at 3pm which honestly is a bit late compare to the other hotels that we have stayed. We went there at 3pm and we were told that their system was down and they could not proceed with the check in and ask the customers to wait until further notice. It was 3.30pm and still we were waiting to be given the room. Finally the manager comes and assign the room manually to the customers. We got our room at 3.40pm BUT once we arrive at our room, it wasnt ready yet. The bell boy explained to us that they have to give the room to us because according to him, we are in a rush to get the room and so we have to compensate our rushness with an unready room. this was just rude. I understand that the system was down but how does that affect the housekeeping services? Arent the room supposed to be ready by 3pm! Why wasnt it ready when it was clearly past 3pm. The whole thing was just dissapointing. We had to wait another 30mins for the room to be clean. On top of that, i saw three small cockroaches in the room. Seriously the hotel need to be refurbished!

8/10

Excellent

08 Sep 2018

Hkim

The comfy, beautiful room and cold water

Everything was superb, save for hot shower (hardly could call it a hot water, its just warm at best) perhaps they shall look into the water heater (or any system they're using).

4/10

Poor

03 Sep 2018

Ben

Could do better

I have stayed here before and it was really nice but this time when I checked in it was like the staff at the front desk couldn’t be bothered. The room was a bit tired and there was no hot water. This isn’t a bad hotel I just had a bad experience.

4/10

Poor

02 Sep 2018

Jukiana

Nice to shop only

1. Airconditioner - bad not cold enough
2. The other room was too dim

6/10

Pleasant

22 Aug 2018

Mohd

Comfortable. Little thing like toilet hose integrity issue needs to be fixed

4/10

Poor

13 Aug 2018

Szu lin

Very bad

8/10

Excellent

07 Aug 2018

Humairah

Clean and tidy hotel

6/10

Pleasant

31 Jul 2018

Verified traveler

Poorly maintained hotel

Hotel looks nice from outside and at the lobby..

Was given a room with faulty aircon (aircon is not cooling). Asked Maintenance team to rectify the issue, but unfortunately not able to fix the aircon.

End up I was given another room with better aircon.

If you look closely, you will see mold / black spots along the bath tub and toilet. Not a big issue, but it seems like the hotel can be maintained better.

8/10

Excellent

19 Jul 2018

Verified traveler

Convenient location hotel next to the biggest mall in Miri.

4/10

Poor

18 Jun 2018

Verified traveler

The only bad experience for us is the wifi connection to our room is not reaching through. I hope that they fix this problem otherwise we are not goona come back there.

6/10

Pleasant

17 Jun 2018

Verified traveler

Staff

One of their Staff reception nama sylvia tak begitu friendly melayan customer! Hardly saying welcome or thanks. Susah sangat nak senyum!

The rest is superb!

4/10

Poor

06 May 2018

Verified traveler

Smoke filled nonsmoking hotel

This was sold as a smoke free hotel. There was smoke filth in rooms. We had to change rooms the first night and complained the second as smoke smell came through the vent system. The WiFi was poor. Required router to connect. The staff were helpful and friendly.

8/10

Excellent

13 Apr 2018

Ajmin

Pleasant stay

Was a pleasant stay, good location for shopping though was there just to get away for a weekend from work

Friends

10/10

Exceptional

06 Apr 2018

hendra

Nice.hotel in the middle of town

Can go to the shopping mall any time.because shopping mall is around the hotel.comfirtable room..

6/10

Pleasant

02 Apr 2018

CHONG

Great location

Family

6/10

Pleasant

28 Mar 2018

glory

Smell of cigarettes, no wifi available. On positive note, good location and convenient.

10/10

Exceptional

19 Mar 2018

Steven Yee

Excellent room but unfriendly reception staff

The room is very spacious and luxury decoration. There is a giant glass window where we can see lovely sunset. With the price I am paying for, it is definitely worth it! But the staff at reception counter should be warmer and friendlier to make us feel welcome.

Family

8/10

Excellent

19 Mar 2018

Muhammad

Comfortable stay

Amazing environment. Just lack of halal food around hotel area when the mall closed.

8/10

Excellent

28 Feb 2018

osman

nice hotel

nice

Family

6/10

Pleasant

12 Feb 2018

FENNEY

There is no hand towel , hair dryer in the room. Have to call and

Family

8/10

Excellent

05 Feb 2018

Mohd Asyaruddin

Good place to stay for shopping purpose

Condition, facility & location is good. Suitable for those plan to shopping.

Lift so crowded during office hours. They should plan more or bigger lift.

I didnt got my special request..twin bed & room nearby swimming pool. Like not function at all even I did early booking.

Family

6/10

Pleasant

30 Jan 2018

Verified traveler

So so

No comment

Family

10/10

Exceptional

21 Jan 2018

Norm

Good location and convenient to shopping mall

No hot water in my bathroom. Overall good experience and the hotel personnel responded to my requests fast. Beautiful swimming pool.

6/10

Pleasant

21 Jan 2018

Verified traveler

hotel should provide parking. Yes I agree the hotel provided free parking by bringing the ticket to the counter. However, finding parking space is quite limited. I proposed to have special entrance from the back to the basement.

8/10

Excellent

17 Jan 2018

Verified traveler

No WiFi in room. If want to use WiFi have to go out

6/10

Pleasant

06 Jan 2018

Verified traveler

Room Condition

Room Condition especially the cleanliness and smell

Partner

6/10

Pleasant

28 Dec 2017

Verified traveler

Maintainance need to be done

I’m looking forward to the situation at Meritz as one of my fav hotel due to the good area hotel with good shopping attraction. However, the few times i booked the hotel room, i encounter the room was so disappointed. This time my worst situation is my sink was licking and drained to the floor in the toilet.

Family

6/10

Pleasant

26 Dec 2017

di

Good experiance.\nClose to the shopping mall

Please improve car park for quest.
Room cleaness need improve.
Staff very good support. Thank you.

8/10

Excellent

19 Dec 2017

Abdul Syafiq Fawzy

Suitable stay

Great place

Family

6/10

Pleasant

17 Dec 2017

Md Shahrain

Dissapointed due to there’s no wifi connection available in the room, no hair dryer & ironing board facilities provided as stated in your ad and room service are only until 10pm.

Family

10/10

Exceptional

04 Dec 2017

Muhammad

Comfortable

It was pretty relaxing with mall next to the hotel. There are plenty of restaurant located inside the mall. The breakfast varieties need to revised.

8/10

Excellent

03 Dec 2017

Verified traveler

Good hotel for shoppers but not for relaxation.

The hotel environment, condition is excellent, near to shopping and eateries. The staff are friendly. The main issue parking lots is limited and wifi connection is poor.

Family

8/10

Excellent

02 Dec 2017

Kyra

Good for shopping

A best place to stay. Shopping centre just below the hotel, but please to save parking ONLY for the guest who stay at the hotel.

6/10

Pleasant

12 Nov 2017

Verified traveler

No wifi