Grand Base Karatsuekiminami

Japan , Saga
Karatsu, 34 1 Shinkomachi
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20 reviews shown

10/10

Exceptional

23 Feb 2026

dustin

It was my first time checking into a hotel without staff on site. The hotel will send you an email with an entry code to get into the lobby. Once inside, there's a tablet you use to check in. After you snap a photo of your passport, you get connected to the hotel staff via video call to verify your identity. Then you will get your room code on the screen. Take a picture of your room code with your phone. The hotel is very roomy and very close to the station.

4/10

Poor

30 Jan 2026

Melissa

This property is 3 minutes from the station and has surprisingly comfortable beds. That's it for pros.

This property is strange and uncomfortable to stay at. Every room has 2 signs in it telling you what not to do. It would be hilarious if they weren't serious. There are threats of fines if you move furniture and warnings about how the fire alarm will randomly go off is certain doors are left open.

Yet for all these precautuons, it is very run down. Theres a big stain on the sofa. The cookware was filthy. There's no kitchen towel to help dry cookware when you wash it. There's mold in the shower. There's also a creepy floor access panel by the washer. Where does it go? I do not know.

There's no dryer, however you wont be able to wash your clothes anyway. There's a room guide with English to explain how to use the various appliances. For the washer, it says to turn it on and set the course and go. But that doesnt work. The water to the washer had to be activated first. The previous person staying here didn't figure it out because there was still soap waiting in the washer.

Overall, a huge disappointment. Just save your sanity and stay in a hotel.

Leisure Family

8/10

Excellent

05 Oct 2022

Clint

There is 4 parking spots on the property, but they aren't for guests? I parked in one of the three open and was called to move my car because it was the owner's spot. I was told to take it to paid parking.
Room was amazing however. Water pressure in the shower was great.

Leisure Self

10/10

Exceptional

04 Aug 2020

Verified traveler

10/10 would recommend

Great stay, incredibly comfortable and luxurious room for ¥5,000/person/night for our group. Great location as well.

Friends_and_family Friends

4/10

Poor

11 Dec 2019

Yospong

Do not book if you can't read Japanese.

Did not get the prior notice from Hotels.com that we need two set of code, one to enter the building and other to checkin. I didnt get the mail for code or probably it sunk in junkmail. So we freezing outside the bldg for 30min until Hotels.com staff contact the concierge. And anothe half hour reaching our friend who can speak Japanese to contact the concierge for checkin code. The room is clean and cozy but almost everything controlled by fully Japanese control panel. There's a translated manual in the tablet but still very difficult to understand. Hence, if you can't read and speak Japanese do.avoid booking this hotel.

Friends_and_family Family

2/10

Poor

28 Oct 2019

Verified traveler

They had an automated check in system that basically did not work. Fortunately, my son speaks fluent Japanese and was able to ring the people to gain access. After a 20-minute phone conversation we were finally able to email them copies of our passports before they would open the doors.

After trying to use their online system for about 10 minutes it took about 35 minutes in total to check in. This is not a suitable place for non Japanese speaking people

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

としゆき

201の部屋の内窓が閉まらない状態で、隙間風と外の騒音が気になった。
備え付けの鍋が空焚きしたのか、少し水漏れしていた。
お風呂のカビが少し気になった。
脱衣場とトイレの部屋との室温差がなければ、さらに過ごしやすい。
それ以外は大変快適に過ごせて満足でした。
機会があればまた宿泊したいです。

Leisure Family

10/10

Exceptional

02 Aug 2025

家族4人で利用させていただきましたが、広くとても清潔感ある室内で大満足しました。

8/10

Excellent

28 May 2025

Ka Shing Jacky

Room is huge and clean. Very nice bed. But check-in are digital. Intruction was unclear. The password pad next to the door was not obvious. They required me to enter the order number but it took me plenty of guess to find out the correct answer. There is a parking close to the hotel but the intruction of parking location is in the check-in area. It would be great if it was provided in the email. Other than the virtual check-in and hard the find a parking place around. I am happy with the stay

Leisure Friends

8/10

Excellent

16 Oct 2024

Verified traveler

空間大，房間舒適

Partner

10/10

Exceptional

04 Sep 2024

Verified traveler

予想以上

　4人で宿泊可能な部屋を1人で使用。チェックインシステムは少々戸惑ったが、部屋は清潔で快適に過ごせた。他の部屋の宿泊がなかったのか、夜は静か。キッチン、食器、洗濯機、USBポートも備えられている。唐津駅からも近くJRや昭和バスの路線利用も便利。コストパフォーマンスの良い宿でした。

Self

10/10

Exceptional

30 Aug 2024

Setsuko

新しいから綺麗です。連泊の場合清掃が入らないこと、フロントが不在など、既存のホテルとの違いはありますが、お手頃価格で不自由もなく良かったです。備品の欠品など、不明な点はチャットですぐに対応してくれました。

Business_and_leisure Family

10/10

Exceptional

02 Apr 2024

シゲル

とてもきれいで、駐車場も近くにあり
良かったです

8/10

Excellent

15 Jan 2023

Verified traveler

アメニティが不十分

スタッフが駐在していないデメリットを強く感じました。人数分のタオルやアメニティが揃っておらず、またティッシュやトイレットペーパーの補充がありませんでした。
少人数(あるいはスタッフ駐在なし)で運営すること自体は仕方ありませんが、サポート体制が整っているのが大前提だと思います。
この地域としては高めの宿泊費を設定しているだけに残念です

Friends_and_family Family

8/10

Excellent

04 Jan 2023

shinji

清潔感があって良かったですが駐車場が無かったのが残念でした。

Business_and_leisure Family

8/10

Excellent

28 Oct 2022

ショウゴ

駐車場が、あると　もっといい。