Ryokan Hamasai

10/10

Exceptional

11 Nov 2025

Janet

Beautiful resort with a nice Onsen.

Leisure Friends

10/10

Exceptional

26 Jun 2025

DJuan

Despite being a foreigner in a commonly Japanese space, I was treated with the utmost care and respect. Being able to sample multiple variations of green tea (leaps and bounds more complex than any I had tasted back home) while looking out across the lake was an unforgettable experience. I wish I had stayed an extra night so I could experience a few more of the available services, but I did manage to purchase some tea leaves and orange juice for the journey. A top nitch experience all around.

Leisure Self

10/10

Exceptional

22 Jun 2025

Crystal

Wow what a wonderful place! We had a room with a private onsen on the balcony and it was well worth it. We stayed here as a part of a longer Japan trip and appreciated being so well taken care of, from the exemplary service to the traditional and carefully prepared Japanese meals. The views from the room were breathtaking and made for an extra-relaxing weekend. We felt fully immersed in Japanese culture from the tea to the yukata, and we felt welcomed despite being the only North Americans there (as far as we could see). The property is a bit far from the station or the centre of town, but there are still many sights to see such as the amusement park, zoo, and flower park. If you stay, book early and reserve one of the three private onsen rooms, you won’t be disappointed.

Partner

10/10

Exceptional

17 Mar 2025

Daisy Yat see

I always love Hoshinoya group hotel. Nothing to complain, everything is just perfect.

10/10

Exceptional

29 Dec 2024

Hansa

Perfect onsen with various & good quality tea. Room is super comfort with spetacular view of the lake. Onsen is also very good quality and very relaxing

Leisure Self

10/10

Exceptional

17 Dec 2024

Roland

Staff were extremely helpful, food excellent and the view was great.

10/10

Exceptional

16 Oct 2024

Khai Sheng

this was a wonderful and pleasant stay.

Leisure Partner

8/10

Excellent

28 Nov 2019

Verified traveler

All in all a good experience, nice meals and rooms however the furniture were a bit dirty and needs updating. A good stay with nice onsen and lovely surroundings.

Leisure Partner

10/10

Exceptional

08 Feb 2019

Sindy

Great service with friendly staff. There are some activities provided, e.g. learn something about the green tea, free try of japanese wine+tea, morning stretch exercises. Food was great too. Definitely will come again.

Leisure Family

10/10

Exceptional

23 Dec 2024

Cheyu

愉快的住宿

舒適放鬆，與家人第二次到訪了

10/10

Exceptional

15 Nov 2024

Pui Ching

Staying in Kai Hotel was a very enjoyable experience!

Leisure Partner

10/10

Exceptional

12 Dec 2023

Man Tai

Nice room with Onsen

Leisure Partner

10/10

Exceptional

01 Dec 2023

Chi-Ming

體驗無可比擬的好

員工服務及整體設施都非常好，雖然住宿費用不便宜，但是值得也花得很甘願!!

Partner

10/10

Exceptional

23 Dec 2019

Verified traveler

素晴らしいです。

とてもよかったです。ただひとつ惜しい点は食事のデザートに果物が全然なかったぐらいです。

Friends_and_family Family

10/10

Exceptional

29 Nov 2019

Wong sai

鄰近浜名湖，景色很美，酒店服務也十分週到。

Friends_and_family Family

10/10

Exceptional

27 Feb 2019

Verified traveler

スタッフの方々の細やかな気遣いや、ゆったりできる施設、美味しいお食事、とても気持ち良く過ごせませた。

Friends_and_family Family

10/10

Exceptional

23 May 2018

Verified traveler

家族も大満足の温泉宿です。

チェックインからチェックアウトまで、驚かされることばかりでした。

とても貴重で高いサービスを体験をすることができました。

0歳の子どもを連れての旅行でしたが、急きょ離乳食を提供していただき感謝しております。

お部屋やお風呂でもゆっくりと過ごすことができ、リフレッシュでしました。

また訪ねたいと思いました。

Family