Name: Quality Inn Murray University Area
Address: 1210 N 12Th Street, Murray, 42071, US

4/10

Poor

17 Jul 2026

Veronica

My room smelled very bad.

6/10

Pleasant

16 Jul 2026

Scott

Everything with the staff for our employees was good with the exception of 1 thing... We have 6 rooms booked and a total of 10 people staying. We book hotels close to the job sites that offer breakfast to make things easier for our employees. The issue was the continental breakfast was VERY slim. There wasn't even enough items on the breakfast to feed half of our guys. That is an issue for them as their days are long and they never know when they will get lunch, which is why we choose places that they can grab a small quick breakfast before they head out. We ended up choosing to stay with another hotel in the area due to this.

Business

10/10

Exceptional

26 Jun 2026

Wayne

We have stayed here several times over the past few months. Always clean, staff is very welcoming, friendly and accommodating.

8/10

Excellent

05 Jun 2026

Raymond

Found out coffee was available 24/7

Self

8/10

Excellent

04 Jun 2026

Raymond

Not having Waffles as part of the breakfast since they only have a few items, had to go get some breakfast af another restaurant.

Self

2/10

Poor

01 Jun 2026

Latitia

DO NOT STAY HERE. This was one of the weirdest hotel experiences I've ever had. After driving 8 hours to drop our oldest child off for college, we were hoping for a comfortable stay, but instead felt watched and inconvenienced the entire time. At check-in, I clearly stated how many people were staying, yet I was only given one key card. When I requested a second, the first was deactivated without anyone telling me. Neither exterior door key access point worked properly. The pool situation was even stranger—it required access from the manager, and once inside there was only one exit. When I asked to use the pool, the manager again questioned how many people were with me, even though it was the same children I checked in with. All of the lobby bathrooms were marked out of order. At breakfast, my husband tried to bring me something from the complimentary breakfast, but was told food could not leave the breakfast area, and the manager reportedly came out to monitor guests. Throughout our stay, the staff constantly hovered and seemed more focused on watching guests than providing hospitality. Overall, the experience was uncomfortable, awkward, and disappointing. I would not stay here again and cannot recommend it to others.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Orin

Pool out of order, Wi-Fi extremely slow, breakfast buffet poorly stocked with low quality items

Self

8/10

Excellent

24 May 2026

William

Hotel room was clean, quiet and basically what you would expect. Only issues were that the bathroom exhaust fan was missing a knob to turn it on and the toilet backed up basically on first use. That was sorted relatively quickly and everything else was fine.

10/10

Exceptional

20 May 2026

Cathey

Good location. Outside entrance in the back is a little tricky to get in

6/10

Pleasant

15 May 2026

Crew

Nice place

2/10

Poor

18 Apr 2026

Justin

Yes

Partner

8/10

Excellent

03 Apr 2026

Raymond

Put tag on door for no cleaning service for our room but the garbage cans in the room were so small, we had to have tfhem take the garbage on the 2nd day. Also had to replace the kleenex as.well. During breakfast, the bathroom located by the front desk and near the breakfast area was locked, so my husband had to walk to our room to go the bathroom. An inconvenience for sure!

Family

10/10

Exceptional

06 Mar 2026

chris

The hotel was clean, quiet and easy to access. The staff was very nice and knowledgeable. The pool lights up!

Self

10/10

Exceptional

16 Feb 2026

Stacy

I was very pleased with the staff,and with the room. It was very clean and smelled great.

Leisure Partner

2/10

Poor

02 Jan 2026

Denise

Let me tell you! If you plan on staying here, you’ve made a big mistake.
The room was filthy. The linens/bed/pillows were very old. Just sitting on the bed would make it squeak.
The floor was dirty.
The bathroom was filthy. I was afraid to touch anything.
The breakfast consisted of toast, bagels, packs of cream cheese, a dirty waffle iron with no syrup.
The coffee pot didn’t work in the breakfast area. Only the decaf side worked.
The door to my room was broke, had to pull it tight in order for it to latch.
The room smelled like mold and cigarettes, and the window only had a curtain, no shears. So if you opened the curtains, you were exposed to the parking lot.
Spend a little bit more money and get a higher grade hotel. You will end up spending more money anyway because the breakfast and coffee we’re in adequate.

Leisure Family

8/10

Excellent

21 Nov 2025

JOSE

The staff was very friendly

Friends_and_family Family

4/10

Poor

16 Nov 2025

Emily

Hotel is run down - pictures make it look better than it is. We had to go to Walmart to buy Clorox wipes to clean the bathroom - the toilet had dried urine all over it and the shower had hair in it. Caulking in the bathroom was dirty and black and peeling. The breakfast was lacking, no fresh coffee and minimal offerings with dirty equipment. Tv remote would not turn the tv off so we had to unplug it to turn it off.

Leisure Family

4/10

Poor

10 Nov 2025

Phillip

The comforter was dirty, the remote didn't have a back to hold the AA batteries in place & the toilet was so small it must've been for kids!!!!

Leisure Family

8/10

Excellent

09 Nov 2025

Tiffany

Ok.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Maddie

Very clean and very friendly staff

Leisure Family_with_children

2/10

Poor

18 Oct 2025

Shawn

This hotel smells VERY bad. It smells like marijuana.
The sheets had a green fuss all over them and were stained as well.
The bathroom is in disrepair and aged poorly.
I’m glad my family is not with me because I would never let them stay in this hotel.

Never again.

Leisure Self

8/10

Excellent

12 Oct 2025

William

Nice place to stay

Self

10/10

Exceptional

06 Oct 2025

Chris

Hotel was clean, quiet and comfortable.

Leisure Family

6/10

Pleasant

29 Sep 2025

Mary

The facility does not have an Elevator. It was run down and dirty. Not much of a breakfast variety. They only served waffles, cereal, bagels, toast, coffee, milk and orange juice. Thankfully, the staff was friendly.

Leisure Family

4/10

Poor

27 Sep 2025

charles

Probably shouldn’t be allowed to claim that they offer breakfast.

Leisure Family

4/10

Poor

17 Sep 2025

Eldridge

The property is in need of many repairs.

8/10

Excellent

12 Sep 2025

Laura

Murray Quality Inn

Our stay was ok, but could have been better. The facility had limited breakfast options and pool hours, lacked some cleanliness and amenities (no filtered drinking water), and the room door had to be pushed/pulled very hard and loudly to latch closed.

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

Crystal

It was a good place to rest your head for the night. Only thing I had issues with , Breakfast was good - However they were a bit controling with the signs everywhere stating food had to be eaten in the breakfast room ONLY. Every hotel I had stated out , I never once was told I couldn't eat breakfast in the my room. The breakfast room was filled up and there weren't enough table and chairs , So you basically have to stand around and eat your food , Or you wait until a table is open before you can grab breakfast, That was the only turn off for me.

Leisure Family

4/10

Poor

25 Aug 2025

Nancy

We do not recommend needs to be updated and mold needs to be removed

8/10

Excellent

24 Aug 2025

Dorothy

staff friendly. hotel had weird smell

Friends_and_family Family

4/10

Poor

19 Aug 2025

April

Air conditioning in main building did not work

6/10

Pleasant

06 Aug 2025

Yesica

Overall was

8/10

Excellent

06 Aug 2025

Randall

The room was hot when I checked in. Staff were wonderful and super nice. After getting the room cooling down. Had a great time

Business_and_leisure Partner

8/10

Excellent

03 Aug 2025

Richard

they didn't clean or stock clean towels everyday had to ask for clean towels

Leisure Partner

4/10

Poor

27 Jul 2025

Linda

They have a very limited breakfast and no one was at front dress to let us in the pool area.

Leisure Family

10/10

Exceptional

19 Jul 2025

Clarence

Very clean and quiet facility with courteous staff.

2/10

Poor

12 Jul 2025

Rafael

Moldy smell. Outdated.

Leisure Family

10/10

Exceptional

07 Jul 2025

Lee Ann

Stay here often! Great value and friendly staff!

6/10

Pleasant

04 Jul 2025

Francisca

The room it look ok, we were there four days, the lady only went second to leave some towels, there was a dry spider in the bathroom, and floor like they haven't clean the room for a while. Also second I want it to use the microwave and I didn't, that day I left a note for asking them to clean the microwave where there were a lot of dark spots like mold and dirty, they didn't showed and my last day I said same thing ☹️

Leisure Family

2/10

Poor

02 Jul 2025

Angela

The room was absolutely stinky (smelled like extremely strong cat pee), there was holes in the walls, the bathroom looked like a 80s hospital bathroom but the floor was disgusting, and the door to go outside was never locked anyone could come into the hotel from the side of the building. The front deck guy came and sprayed Lysol in the window ac unit for the smell. Never ever again will we stay at this hotel. It should have been a way cheaper price for how gross it was. Glad we only had to stay one night.

Business Family

10/10

Exceptional

22 Jun 2025

james

Room was very clean came back each night and towels replenished and bed made

Only think i would request is too add more to breakfast like eggs and bacon and sausage and biscuits and gravy
And different flavors of coffee creamers like french vanilla etc even if walmart brand people would really appreciate it

Self

8/10

Excellent

22 Jun 2025

Janet

The room was comfortable but the toilet kept clogging. We called it in, and the front desk staff promptly brought us a plunger.

Leisure Family

10/10

Exceptional

17 Jun 2025

Tresa

It met our two needs to take care of an issue in Murray, KY.

Business_and_leisure Family

4/10

Poor

17 Jun 2025

Shelly

While the staff was nice the room smelled of mildew and musty. Very noisy at night with sketchy people hanging in groups at the back of the building. Wont stay there again.

Leisure Partner

6/10

Pleasant

16 Jun 2025

Lindsey

Friendly staff. Clean and basic rooms. Upon entering it was very humid and had an odd smell. Moisture was built up on the windows. Towels were tiny and only two were given. When we asked for 2 more so each person could have their own towel- they needed to know our room number and seemed hesitant to give more. The pool towels had to be left in pool area so our kids had to walk to the room dripping wet and use the same small towel from their shower as they were not refreshed each day. We stayed 2 days.

Business_and_leisure Family

10/10

Exceptional

07 Jun 2025

Tiffany

Clean rooms, comfortable beds, friendly staff

Friends_and_family Family

8/10

Excellent

26 May 2025

Ronald

Nice hotel. Good service.

Business_and_leisure Self

8/10

Excellent

25 May 2025

Brenda

Room was clean and well maintained. Morning breakfast was good.

Partner

10/10

Exceptional

25 May 2025

tommy

Loved it

Leisure Family

4/10

Poor

20 May 2025

Joan M

Room in itself was satisfactory but don't expect anything else . No elevator and breakfast consist of toast, cereal, juice, milk, and maker your waffle. Not allowed to take
breakfast to room and must be let into swim area( not put on your room key).

Leisure Partner

10/10

Exceptional

15 May 2025

kathleen

Everything was very clean and well kept. Very friendly people working at the desk.

Leisure Family

8/10

Excellent

09 May 2025

KaSandra

A little out dated but near several good places and places to do light s

Friends_and_family Family

10/10

Exceptional

05 May 2025

Jeffrey

Friendly, clean!

This place was SUPER clean. Staff were all friendly. Room was nice.

Friends_and_family Family

8/10

Excellent

03 May 2025

Davina

Property was nice The sheets we had had little black specks on them and I was concerned

Leisure Family_with_children

2/10

Poor

27 Apr 2025

Lindsey

The smell is terrible

4/10

Poor

26 Apr 2025

Judith

Not much Quality in this Quality Inn.

The halls smelled musty. There were seveal lights out in our rooms. The fan did not work in one of the bathrooms. The key system to open the doors was terrible. It took 3 trips to the front desk to get the keys right.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Matthew

Excellent

8/10

Excellent

14 Apr 2025

Suzanne

Everything was fine with our stay. I wish there had been an elevator.

Business_and_leisure

10/10

Exceptional

14 Apr 2025

Belinda

Very Clean Friendly staff

Leisure Family

10/10

Exceptional

13 Apr 2025

Jacquelyn

Close to everything.

6/10

Pleasant

28 Mar 2025

MARY

It could have a better breakfast. Stale bagels, mini muffins, cereal and waffles was it. No hot food of any kind. I was disappointed with the breakfast. Other than that it was fine.

Leisure Family

10/10

Exceptional

23 Mar 2025

Sara

The area is safe. There are different types of businesses to shop.

Business_and_leisure

10/10

Exceptional

02 Mar 2025

Dennis G. Voss,

One of the better motels I've visited over the last couple of years. Not in the most-scenic location, but in terms of things the operators could control, about the only disappointment was that the continental breakfast had no protein (i.e., meat or eggs). I'd definitely stay here again.

Business Self

4/10

Poor

01 Feb 2025

STEVE

The worn out look of the hotel. Breakfast not as shown on the website. Torn furniture.

Business_and_leisure Family

6/10

Pleasant

31 Jan 2025

william

Rooms and interior clean

Family

8/10

Excellent

03 Jan 2025

Sherman G

Good location,clean friendly

Leisure Partner

2/10

Poor

13 Dec 2024

raven

There was mold on the ceiling in the bathroom, it smelled old and musty. Breakfast was very meager and they served stale cereal. The outside doors to the facility did not lock, our key card to the room kept expiring and we had to walk all the way to the front to get a new one. When we woke up the next morning our noses were stuffy and we had coughs. We left a day early. I’ll never stay at quality inn again.

Leisure Family

10/10

Exceptional

24 Nov 2024

Teresa

It was very affordable

Leisure Family

8/10

Excellent

17 Nov 2024

Sue

Our stay was acceptable. Definitely not luxurious, but it was clean and safe.

Leisure Family

10/10

Exceptional

16 Nov 2024

Peggy

It was quiet. Close to restaurants and some shopping. Staff very pleasant. Very quiet.

Leisure Partner

6/10

Pleasant

07 Nov 2024

Quintin

Not so good

Business

4/10

Poor

28 Oct 2024

cynthia

Disappointed

Room was ok.
Breakfast….lame!! Very limited
No fresh fruit. 2 containers of yogurt available.
Coffee cups did not have lids.
We were at breakfast 30 mins after it started.
Felt sorry for the sports team that was there!!
I’ve been at other QInns that had better breakfasts.

Friends_and_family Family

2/10

Poor

04 Oct 2024

Moustafa

Air conditioning is so noisy and the next rooms radio. It’s so noisy to and they don’t have a good breakfast too.

4/10

Poor

10 Jan 2019

Mike

No time for pool

Roaches in the room. Moved rooms and fan didnt work. They had hot chocolate any time of the day but decided to take that away. Booked the room because of the indoor pool but was working until late. By the time I got to the room, pool was closed

8/10

Excellent

03 Dec 2018

Verified traveler

Nice pool but spa was not in service. Super friendly and helpful staff. Turn in/out of property onto highway seems dangerous -- need a light there or alternate route to intersection with a light.

Business Self

10/10

Exceptional

11 Nov 2018

Suzanne

Great for the price

Clean rooms. Easy access to town

Friends

4/10

Poor

09 Nov 2018

Mike

There was a fowl odor throughout the property. Not very clean. Breakfast was disgusting. I guess that’s what i get for staying at a budget hotel.

10/10

Exceptional

08 Nov 2018

Annie

Nice place, on a good location at reasonable price

8/10

Excellent

22 Oct 2018

Janet

Nothing wrong with our stay there, Reasonably clean, staff pleasant, breakfast was nice. Beds slept good. Refrigerator and microwave were
an asset.

10/10

Exceptional

22 Sep 2018

Stephen

Ben greeted me as soon as I entered the doors, he was pleasent and very knowledgeable of the area nearby with excellent recommendations. He was very upbeat and you can tell he loves his job which in turn shows by the way he treats his guests. The only downfall was the hot tub was roped off and covered and with the pool not heated you kind of need that heat from the hot tub. But we still swam and lived...... we will be back and hope that Ben is still on the job with an employee of the month award.

10/10

Exceptional

11 Sep 2018

Darin

5 stars

Comfortable bed, clean, great staff

4/10

Poor

23 Jun 2018

Verified traveler

Okay, but not worth the money

I felt like I should have paid $30-50 less than what I actually paid for this room. The layout of the building was also more like a cheap motel than a 2-star hotel.

Pros:
- Breakfast was perfect. Still a standard hotel breakfast, but the fruit was fresh, the eggs were tasty, the sausage was warm, and everything looked appetizing.
- It was alright. I woke up only once throughout the night. Plenty of pillows, bed was comfy enough.
- The hallways smelled nice and clean.
- Good location--close to Murray State's campus, right next to a gas station, a Kroger, and a Walmart.

Cons:
- No elevators to my knowledge
- \"Vending\" was one Pepsi machine with 3 different drink options. No ice to my knowledge.
- Everything in my room was kind of grimy. The toilet seat had clearly not been cleaned. There were a couple of bugs in the room upon check-in. There was a razor blade cover left in the shower. Floor tiles in the bathroom were broken and whoever painted the room did a messy job.
- The sink in my room was clogged. I wasn't there for long enough to call the front office about it, but it didn't drain even a little bit while I was there.
- The A/C unit in my room made a loud rattling noise when it ran. It woke me up once in the middle of the night.
- My room smelled funky, almost like it had once been a smoking room and had never fully recovered.

Overall, I've had worse, but I expected better quality given the price and location.

10/10

Exceptional

16 May 2018

Carol

A+ friendliness, value and cleanliness

Stayed night before surgery. Very clean and comfortable. Night manager was so friendly and such a delight to talk to. Would definitely stay agai.

Family

8/10

Excellent

08 Apr 2018

dorothy

disappointed

It was fine. It was just disappointed that the pool after we asked for a hotel with a pool for my grand daughter

Family

4/10

Poor

01 Apr 2018

Verified traveler

Unhappy guest

The hotel was really run down. The indoor pool was drained dry and the whole spa area was closed off. The free \"hot breakfast buffet\" consisted of eggs and a waffle iron. The rest of the items were cold food items. The bathroom in the room wasn't clean and the air conditioning unit didn't work. Our room was very hot.

Family

10/10

Exceptional

17 Mar 2018

Verified traveler

Overall good experience. However the pool has been under repair for at least 6 months. Continental breakfast was good.

10/10

Exceptional

28 Feb 2018

Verified traveler

Close to meetung.

No issues. Nice breakfast.
Expedia did not work, we had to get a room on arrival.

4/10

Poor

28 Jan 2018

donna

Definite disappointment

I have stayed here every month for the past year. I drive 5 hours to visit my parents in 2 separate nursing homes. It was nice to relax in the pool and hot tub. Much to my surprise both were closed and it was not mentioned on the web site. There weren't very many occupants so breakfast was very sparse. What breakfast there was was difficult to enjoy because the staff were loudly visiting in the area. Security is lax. You can lock the door but not use the bar because it was gone. This allowed housekeeping to walk in while I was still there. For these reasons I think I need to find a new hotel to stay each month

10/10

Exceptional

06 Oct 2017

John

Nice hotel on short notice.

We were traveling and needed some rest. Most hotels were full but the booking desk sent us here. Was excellent except for the vaca program pitch. I just needed some rest and sales person was a little aggressive after I said I wasn't interested. But the room was excellent with very friendly morning staff.

4/10

Poor

09 Jul 2017

Mike

Room below par

Smelled of smoke, stain on bedspread, bathroom floor tiles deteriorating, not clean.

8/10

Excellent

29 Jun 2017

Donna

Easily accessible to Murray

I stay here about every 3-4 months if not more. Both my parents are in different assisted living homes in Murray. When I go to see them I try to always stay here. My only concern this time was the lock on my door. The top lock was not on the door. The hotel is becoming dated. The staff are always very nice and helpful. Breakfast is ok but not top of the line.

4/10

Poor

21 Jun 2017

Scott

Musty smell

6/10

Pleasant

31 May 2017

Verified traveler

1 good 1 bad

I reserved 2 king rooms. Both rooms were supposed to be the same. Unfortunately, my friends room was small and had a bad musty smell. My room was great & had a desk in a private little alcove at the back of the room, a couch, a chair & plenty of space. My friends room had no couch & no private desk alcove along with the bad smell. Not sure what happened, but we weren't happy with the bad room.

Family

8/10

Excellent

10 May 2017

Dean

Golf outing with friends

Hotel was good for what we wanted and that was just a place to sleep and shower. Good location

Family

6/10

Pleasant

24 Dec 2016

Marcia

Clean and safe, just not the best choice in area.

We were given a room connected to someone else's and could hear entire conversations that were being spoken in a normal volume. Walls were extremely thin. Front desk was very nice and moved us to the end of the hall. Room was clean but dated. The bathroom was quite small and would not be adequate for a larger person. There was an issue with billing. Our credit card was charged twice for the room. When I called they said they would take off one of the charges. A few days later it was still on there. Called again and was told it would take up to fourteen days for the charge to be cleared. Doubt we will stay here again.

Family

8/10

Excellent

30 Nov 2016

Chris

Convienent - comfortable - well staffed hotel

Friendly and helpful staff - good breakfast to start the day with - tea and coffee on tap all day - pool was good- room was clean , comfortable - overall an enjoyable stay

2/10

Poor

15 Nov 2016

Matthew

Was very unhappy with interaction with front desk staff- Was made to feel like my concerns fell on deaf ears. Total lack of security as outside doors to the hotel do not lock, smoke detector in both of our rooms were taped off and not functioning (Rooms were on different floors) Hot tub did not work plus was very dirty breakfast room was way too small (maybe 4 to 6 Tables) - Went down to use pool 5 minutes before pool opened - waited by front desk and we told by house keeping we could go in pool room however had to wait 5 minutes to use pool - Not a problem - however manager came into pool area yelling that we couldn't be in there however the other 2 families that were eating breakfast could stay as there was no other room for them to eat. I will never forget the way I was talked to and will make sure for the next 4 years when I visit my child for the weekend we do not stay at this hotel

Family

10/10

Exceptional

14 Nov 2016

Joel

Nice stay

Multiple stays and never disappointed. Nice pool area for the kids. Great staff who are eager to please from check in until checkout.

Family

8/10

Excellent

11 Nov 2016

Herman

Convenient

Average outdated hotel, with bug spray smell

Partner

2/10

Poor

10 Oct 2016

John

Dirty, sticky and STINKY!!!

We are down to earth, realistic People who camp on occasion. However, to pay even a camp site rate to stay at this sQuality inn would be price gouging. Besides the overwhelming stale smoke smell and rude/filthy bathroom in the second room we moved to, my young son almost had a drunk in hall get sick on him. Family w/ young kids are sadly disappointed.

Family