Waterways, A Boutique Hotel

10/10

Exceptional

22 Mar 2026

Henry

The view of the hotel was fantastic. Our room was clean and staffs were friendly. We wish there is an elevator. Getting up and down could be challenging for some people such as seniors.

Family

8/10

Excellent

20 Mar 2026

Jin-Sik

Newly ronovated but our room was faced to the road and windows were looks original ones when the building was built

10/10

Exceptional

19 Mar 2026

Karisa

The staff was very accomodating and friendly.

4/10

Poor

15 Mar 2026

Chelsea

Rooms were not soundproofed and we didn’t get any of the “daily housekeeping” they said they provided. Shower was nice, beds were comfortable enough. Woke up to ferry traffic every morning. Staff did not feel very welcoming, almost felt like a bother. Probably won’t be back.

Friends

6/10

Pleasant

15 Mar 2026

Daniel

Was freezing cold in room , mid day. Winter. Tiles on floor absolutely freezing cold. Thin walls so every footstep above heard for 2 floors. Could hear regular conversation in next room
Loved that it had mini fridge, small microwave and a good coffee maker.

Partner

10/10

Exceptional

12 Mar 2026

Luc

Clean hotel, good job done on the renovations. Close to everything and the ferry.

Partner

8/10

Excellent

10 Mar 2026

Matthew

Good room, recently renovated. Windows thin, but no problem. Comfey beds.

6/10

Pleasant

09 Mar 2026

Michelle

The hotel was lovely and clean. Unfortunately I cannot give a 5* review because as a person that just recently had knee surgery, the parking situation was unacceptable. I wish I had known more in advance that there was a very ridiculously steep hill to climb. I had my cane but my knee suffered terribly because of the strain. I felt like I had no choice. No one even saw me coming to help with my suitcase so I struggled to walk myself while dragging my suitcase behind me. I can't even imagine what that would have been like had there been frost or an icy sidewalk. On my last night I parked across the road on the highway because I just couldn't risk that trek up hill again without risking my newly fixed knee. I can't recommend this hotel because it isn't safe for anyone with mobility issues. I told them I needed to be on the first floor because they spoke of no elevator. No one said anything about the ridiculously steep sidewalks. This hotel put me at risk by not giving me all the information.

Self

10/10

Exceptional

07 Mar 2026

Ian

Front of house staff was helpful and friendly!
One downfall was it wasnt very sound proof and the house keepers were vacuuming at 8am

Friends

10/10

Exceptional

06 Mar 2026

Gisela

Yes, ocean view great

Partner

10/10

Exceptional

02 Mar 2026

Ruth

Room was clean, well organized and I loved the view

Self

8/10

Excellent

28 Feb 2026

Bob

Clean and nice water front views

10/10

Exceptional

23 Feb 2026

Stefani

Bed was so comfortable. Great hotel

Partner

10/10

Exceptional

22 Feb 2026

Nichole

Rooms are small, but newly renovated and clean. Staff were friendly and were very patient with a large group.

Family_with_children

8/10

Excellent

22 Feb 2026

Nathalie

Clean super loud with a hockey team there for 2 nights!!

Friends

8/10

Excellent

20 Feb 2026

Aamir

Clean and well appointed room, the only complaint is that there was a constant generator noise which came from ferry terminal.

6/10

Pleasant

20 Feb 2026

Gordon

The room I stayed in did not have a desk.

Self

10/10

Exceptional

19 Feb 2026

Amanda

Lovely rooms and staff!

Business

10/10

Exceptional

18 Feb 2026

David

Clean Room, Most Excellent View, Comfortable Bed, Friendly Staff. What more could you ask for?

Partner

10/10

Exceptional

17 Feb 2026

Kerri

Clean and nice room. Great staff, kids loved the games room. Would stay here again 100%

10/10

Exceptional

15 Feb 2026

Melissa

The sta

8/10

Excellent

14 Feb 2026

Hakon B

Nice location with good views and good overall rooms. A bit sparsely equipped though and room was bot fully prepped upon arrival.

Friends_and_family Family

8/10

Excellent

12 Feb 2026

Elaine

Staff was very friendly and helpful. Room was nice but a bit small.

10/10

Exceptional

10 Feb 2026

Maryam

Clean room

10/10

Exceptional

08 Feb 2026

Colin

Staff was great. Rooms were nice and clean. Bed was vwry comfortable

Self

10/10

Exceptional

07 Feb 2026

Darren

Clean updated rooms and great staff.

6/10

Pleasant

06 Feb 2026

Nasha

Staff is great. But the noise was terrible. People were fighting

Business_and_leisure

10/10

Exceptional

05 Feb 2026

Ruth

It was great! I’ll always go back!

Business Self

10/10

Exceptional

04 Feb 2026

Jo

Staff attended to a broken blind as quickly as they could. Great renovations -- I stayed in this building before renovations and said I would never again. Glad I gave it another try.

Business Self

10/10

Exceptional

04 Feb 2026

Kester

Yes

8/10

Excellent

03 Feb 2026

Claudia

Staff was super friendly & helpful.

Partner

6/10

Pleasant

03 Feb 2026

Lloyd

The new modern updates were great but the hotels description said the place was pretty soundproof. This is not true as you can hear almost everything. I could hear full conversations from people in the hallway and the room next door. The person next door had a bunch of \"fun\" with someone they brought to the room which lasted until 1am. I had to sleep with noise canceling headphones. The staff was great and friendly but walls are thin

Business Self

10/10

Exceptional

02 Feb 2026

Tara

Most hospitable staff ever. Helpful and accommodating. Helped us with the extras.
Highly recommend. Great location, however parking might be challenging if you have mobility issues. Will come back!

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Edward

Recently updated hotel, super clean and friendly staff. Close to restaurants and shops. Great location!

10/10

Exceptional

31 Jan 2026

Hannah

Perfect overnight stay. Clean and comfortable.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Duane

Really great

Leisure

10/10

Exceptional

20 Jan 2026

Teresa

Staff was extra nice. Rooms are fresh and new. Quiet. Loved the big screen tv

Partner

10/10

Exceptional

19 Jan 2026

Travis

Friendly staff, nice location, nice room, nice stay

Business Self

8/10

Excellent

18 Jan 2026

anthony

Didn't have a room with a kitchen. Room/property was nicely updated/renovated. Room was a bit small, nice bed, great shower. Room doors seem light, not substantial enough for safety or noise reduction. Hallways and stairs are a bit narrow. staff was very pleasant. Parking was limited.

Leisure Self

10/10

Exceptional

16 Jan 2026

Kelley

Nice clean room, super friendly staff. We enjoyed our stay

Business Family

10/10

Exceptional

12 Jan 2026

Adrienne

Wonderful rooms, great friendly staff-
highly recommend.

Business Self

10/10

Exceptional

11 Jan 2026

David

Very boutique, clean and excellent location. We would definitely stay again. Excellent value too!

Leisure Partner

10/10

Exceptional

05 Jan 2026

Sabina

Good hotel, convenient location. Room on the smaller side but everything you need is there.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Heather

The only 2 complaints are the room is pretty small, and the windows are single pane. Ferry traffic can be loud. But overall, great service and the Reno’s are awesome. Best shower ever!

Leisure Family

6/10

Pleasant

02 Jan 2026

Peter

Air conditioning heater fan way too noisy. Finally figured to shut it off. Also 2 remote control for the TV and I couldn't figure out how to just have regular TV very confusing

Leisure Self

8/10

Excellent

01 Jan 2026

kirsten

The room was great, but for a king size room it lacked a comfortable chair to sit in if you wanted to read or watch tv. The chair reminded me of something used for seating in a high school gymnasium.The staff was amazing and very helpful, the new renovations were nice, and the view was wonderful.

Leisure Pet

8/10

Excellent

30 Dec 2025

Tyler

Yes it was

Leisure Self

8/10

Excellent

30 Dec 2025

Cassondra

Nice place. Loved the rain shower.

Leisure Pet

10/10

Exceptional

28 Dec 2025

Sonja

Our room

10/10

Exceptional

26 Dec 2025

David

Beautiful room and bath,comfy bed. Lots of amenities, friendly staff

10/10

Exceptional

26 Dec 2025

Nebojsa

It’s a lovely hotel.

10/10

Exceptional

26 Dec 2025

Andrew

Clean rooms,
Friendly staff
Bed is extremely comfortable.
Reasonable rates.

Leisure Self

10/10

Exceptional

25 Dec 2025

Tyler

Great ,Friendly

Partner

10/10

Exceptional

16 Dec 2025

John

Friendly staff!

10/10

Exceptional

16 Dec 2025

Emer

The space was spotless, staff were wonderful and the linens were lovely. Also, the bath sheets were ample!

Business Family

10/10

Exceptional

15 Dec 2025

Lorn

Excellent experience excellent parking walkable to the ferry.
Very friendly staff, lovely remodelled hotel

6/10

Pleasant

12 Dec 2025

tracy

Ok

8/10

Excellent

10 Dec 2025

Norman

Room was nice and clean. View was of the street so had to keep blinds closed.

8/10

Excellent

08 Dec 2025

Blair

room was okay, front entrance smelled foul

Business Self

10/10

Exceptional

08 Dec 2025

Raegan

The hotel has been recently renovated. Room was clean had a great view. Shower had a rain head and a wand. Towels were the perfect size. Price was great. Would definitely stay again.

Leisure Family

8/10

Excellent

06 Dec 2025

Robert

Updated hotel rooms were great and excellent showers!!! Staff were very friendly as well.

6/10

Pleasant

29 Nov 2025

Amber

The room had very very little room to walk and some lights didnt work and when we arrived the entire carpet was still wet. Friendly front desk lady 10/10 for her happy disposition and always looking to help.

Business Family

10/10

Exceptional

24 Nov 2025

Carol

Room was comfortable with a good bed and a clean bathroom. Staff was very helpful and friendly. Would definitely stay here again.

10/10

Exceptional

22 Nov 2025

Mike

Very clean room, super helpful staff!, no noise issue from adjoining rooms, spectacular view

Leisure Partner

10/10

Exceptional

17 Nov 2025

John

Great front desk people, and AMAZING Housekeeping crew. Also, very nice room with a fantastic shower. And several very good restaurants nearby.
Thanks!

Business_and_leisure Self

10/10

Exceptional

16 Nov 2025

Amanda

Clean and super cute.

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Louise

Great hotel that is close to ferry. Bathroom was big and modern with a great shower!
Sadly some guests don't follow the quiet time hours...

10/10

Exceptional

15 Nov 2025

Rajan

Nice clean hotel no complaints, staff were friendly.

Business Self

10/10

Exceptional

14 Nov 2025

Dhiren

All good

6/10

Pleasant

14 Nov 2025

Jason

Being a construction worker I can tell that it’s just been covered up with lipstick for renovations. Not much “new” went into it.

Leisure Family

4/10

Poor

13 Nov 2025

James

no kitchen, coffe maker did not work.
very loud hotel, sounded like people living their. rough culture

6/10

Pleasant

08 Nov 2025

leanne

No soundproofing loud fridge could hear people urinating in the room above us
I will give high praise, however, to the front desk attendant, who is welcoming, friendly, and helpful

10/10

Exceptional

08 Nov 2025

Jacqueline

Everything was great. Staff was helpful, room was clean.

Leisure Partner

8/10

Excellent

07 Nov 2025

Ernie

I really like this place. Checknin was pleasant with a very nice and helpful person on the desk. She was engaged and helpful and made a very positive first impression. The room is well appointed and the overall facility has clearly undergone an amazing transformation into a lovely boutique experience. Well done!

10/10

Exceptional

02 Nov 2025

Greg

Fantastic room, clean & comfortable and a fantastic view. The staff were friendly and very helpful. Will definitely come back.

Leisure Partner

8/10

Excellent

31 Oct 2025

Norman

Convenient location. Newly renovated rooms. Comfortable stay.

Leisure Friends

10/10

Exceptional

28 Oct 2025

John

Room was great as were the staff. Great view.

Leisure Family

10/10

Exceptional

27 Oct 2025

Ruth

Great people!

4/10

Poor

23 Oct 2025

Melinda

The staff is excellent and the renovations are nice however the room I had smelled so badly of an old smoking room, not enjoyable and the hotel was at capacity so there was no ability to be moved to another room.

Business

8/10

Excellent

23 Oct 2025

Ian

Limited oceanview in our room, no desk for personal computer, comfortable bed and excellent bath products, friendly front desk staff. The property does not have an elevator.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Evert

Updated bathroom and shower , wonderful bed. Great location

Business Self

8/10

Excellent

21 Oct 2025

Dj

Out of the gate of new renovations friendly people, currently reasonable rates. Ill be back :)

Business_and_leisure Self

8/10

Excellent

20 Oct 2025

Marcia

The location is great for access to main street and ferry.
The front desk staff were very friendly.
The room and overall hotel area was clean.
Having no one at the front desk later into the night makes it difficult to deal with guests that do not understand that they are not the only people visiting and need gentle reminders for appropriate behaviour. Making a phone call at night will not address the immediate concerns when guests return to hotel in the middle of the night.

10/10

Exceptional

17 Oct 2025

Annette

Very clean hotel and the staff was exceptional.

10/10

Exceptional

13 Oct 2025

Leo

Not for anyone who can’t climb stairs. No elevator and a steep flight to the second floor. Very friendly and helpful front desk staff. Clean and obviously recently renovated.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Treston

Friendly staff, easy parking, nice room

Leisure Partner

8/10

Excellent

12 Oct 2025

Margret

The room was clean but very small with no air conditioning. The parking was limited so had to park at a nearby business. Location was very close to the ferry terminal which was convenient. Check-in staff was very helpful. Even helped carry our luggage . No elevator

Partner

10/10

Exceptional

12 Oct 2025

Mike

Only came for one night so affordable and clean. Close to ferry and able to walk to restaurants.

Leisure Partner

10/10

Exceptional

11 Oct 2025

DALJIT

Very nice and helpful staff

Leisure Family

8/10

Excellent

07 Oct 2025

Trisha

Room was clean with a great view, staff was wonderful and went over and above, pet friendly with walking trails nearby, nice updated hotel.

Leisure

10/10

Exceptional

05 Oct 2025

Carmel

Really nice staff very friendly would come back again.

Leisure Partner

8/10

Excellent

02 Oct 2025

Shelley

Excellent customer service.

Standard level of cleanliness for a hotel like this. I might suggest checking and cleaning the bathroom ceiling and pipes of the bathroom as there was a strong odour in the room unless you shut the bathroom door and kept the fan going after a shower and stains and hairs on the ceiling. The bathroom renovations look fantastic otherwise.

The rooms were not super soundproof as you could hear everyone running down the hallway and the cars outside as they were single pane windows.

The internet was fantastic, bed was clean and comfy for the need. The parking was reasonable, but might want to remove the seacan to a less intrusive place but I understand renos are still occuring.

Also the batteries in the smoke alarm need to be replaced as it blinked red.

Business

10/10

Exceptional

01 Oct 2025

Bonnie

Very nice experience, the receptionist was exceptional. Towels were luxurious. Room was comfortable. The self parking was a little dicey, but safe. They are in the middle of a remodel, so I expect it to be even better if we ever come back again.

Leisure

4/10

Poor

01 Oct 2025

Rita

I had requested an accessible room, which was provided. However the parking was at the bottom of a steep driveway, not accessible. The staff assisted me and tried to reserve the closest parking space, but was not successful. I parked across the highway on the road. There was no lighting near the bed. The best lighting was over a fridge. They brought me a folding chair to use. Unsuccessful. The tv went off 3 times, likely turned off by a neighbouring room’s remote. There was no hot water in the shower after 5 mins. When I mentioned it, they checked and it was hot the next day.
The staff were friendly and pleasant. The room was poorly designed ( lighting, no armchair) Bathroom was updated but had unfinished look with unused space. Not boutique quality!

Self

8/10

Excellent

28 Sep 2025

Cody

The room was great but the photos of the view are very misleading and the view was a very large part of the reason I got this room. Very disappointed in the view.

Leisure Family

10/10

Exceptional

26 Sep 2025

Paula

Great area to stay in the downtown and right there at the boat terminal. Had the best room with a view of the water and sunset.
Service was great. Stairs not so great lugging up suitcases. Only downfall.

4/10

Poor

26 Sep 2025

Emma

Staff was nice but the actual hotel was not well constructed I could hear every step someone took and the actual construction of the rooms seems as though it was rushed.

Business Self

10/10

Exceptional

25 Sep 2025

Ruth

Marwa and the staff are very welcoming and kind.
The room was great and service was impressive.
Grateful

Business Self

8/10

Excellent

25 Sep 2025

qian lin

The room smells moldy.

Leisure Family

10/10

Exceptional

24 Sep 2025

Maxim

Clean, good location, steps to ferry.

Waterways, A Boutique Hotel

Waterways, A Boutique Hotel

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