Pullman Wuxi New Lake

China , Wuxi - Jiangsu
WUXI, No 30 Hefeng Road Xinwu District
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50 reviews shown

10/10

Exceptional

07 Nov 2024

Raillin

Very good service

6/10

Pleasant

05 May 2021

Irina

Below average

Below expectation, far from everywhere, unknowledgeable staff, old property, not as good as on the pictures.

Friends_and_family Friends

8/10

Excellent

03 Apr 2021

Eric

Overall it’s a good stay

Maybe it’s just me but there is no air conditioning in April and felt odd. Only heat or regular fan is available for temperature control.

Partner

6/10

Pleasant

03 Oct 2020

Pamela

Overnight treat - spoilt because no restaurants open neither was the bar

Self

10/10

Exceptional

05 May 2019

LEI

100% recommend for group and family-friendly

We went to Wuxi for travel on holiday and we booked 3 rooms for 9 person. Chek-in process was great and fast, that gave us a very good impression. The room was full equipped and was very capacious and brightness with a seperate tub. I think the area of the room was almost 50 square meter. Very very perfect for those families who have babies. Location was not as good as those in cities, however we were a self-driving trip so it didn't matter too much. It took only 15-min to the city.

Family

10/10

Exceptional

07 Apr 2019

Verified traveler

Second time staying here. As good as the last time

Business Self

8/10

Excellent

15 Mar 2019

Wai Shan Anita

Good hotel for business trip

Hotel itself is perfect except location. It is at the side of new development zone, transportation other than taxi rest are not convenient.
Room spacious, staffs are all helpful and friendly.

10/10

Exceptional

24 Oct 2018

Verified traveler

Good hotel with polite staff

Overall a good hotel, but there's nothing much in the surrounding areas.

2/10

Poor

14 Oct 2018

Paul

Balmy in Wuxi

You cannot control the AC, so despite rigorous promises by the manager that he would fix it, the room stayed s balmy 80 degrees!

It’s infuriating. A booked the Pullman because I wanted a brand I could trust. Sleepless in the Sauna. They control the temperature centrally at 79 degrees.

10/10

Exceptional

23 Jul 2018

Carolyn

Excellent Hotel! But far from everywhere else.

The hotel is of excellent standards. Very clean and comfortable. Service was good too. I like that there were many lifts and they were fast and efficient. But pity the location was a big minus. It was far away from everywhere else. Not even a convenience store nearby.

Friends

10/10

Exceptional

22 Jul 2018

Tiffy

Comfortable & Enjoyable stay. Excellent service!

Pullman Wuxi less than 15min away from airport. Happy to be picked up as we arrived late night. We didn’t see the taxi queue at the arrival hall. Transfer to hotel was quick. 3 persons came to pick us. They carried a card that bore my initials as instructed. Driver 1 took 2 luggage & both of us. Another concierge staff, Spark, with whom I was writing back & forth with, drove a Pullman van that carried our equipment bag. 2 bottles of mineral water were kept for us in our car.

Arrived at hotel check-in desk, the female & male staff did a quick checkin for us. Gave us enough access cards to use, quickly assigned our unit. They did not introduce the hotel to us. But Jin, the guest relations, handed me her card, told me if I needed help just call her. She informed me about the breakfast floor, gym etc. She & Spark & another concierge staff helped us with our luggage. They spoke English!

Room was spacious with lots of space for 3 pieces of luggage, lots of drawers & cabinets to store our clothes & shoes! Bathroom amenities were sufficient. Iron board, umbrella & an electric kettle plus all the cups & glasses & mineral water were all there.

A few problems surfaced:
1. Bathroom - ‘fishtank’ type, we put the blind down.
2. See-through bathroom door, couldn’t close due to uneven floor. 2307.
3. Room faced a piece of land which was under construction. The noise didn’t affect us as we left early for our events.
4. Window ledge dusty.

10/10

Exceptional

19 May 2018

ILYAS

All round excellence- the only problem it's a bit far from the centre in a new business district.

Higly recommended

10/10

Exceptional

22 Apr 2018

Anil

Nice hotel

Hotel is beautiful, bed could have been more comfortable ...a little hard. Breakfast was a bit expensive for the limited offerings.

8/10

Excellent

22 Nov 2017

Tee Soo

Good clean hotel with nice amenities

Good accommodation but the location is a bit out of the way.

10/10

Exceptional

27 Oct 2017

Sayed Shaarawy

An excellent hotel to stay

Hotel is very nice, quite, noiseless, comfort and new.
Rooms are very clean and no smell of smoke or any other unfavourable odour.
I certainly recommend it for those who seek a pleasant stay for business.

10/10

Exceptional

25 Aug 2017

Jing

Great hotel!

10/10

Exceptional

23 Jun 2017

Johannes

Well recomended home from home

A very nice large and comfortable hotel with friendly and helpful staff. The place can get very crowded over weekends as it runs successful family promotions. There is not much to do in the surrounding area. However Wuxi is a RMB 50 taxi ride away.

10/10

Exceptional

15 Dec 2016

Dan

Nice hotel near airport and nice staffs

I asked for a morning call, early taxi to be ready at 6:30am. Everything was in place and the staff even prepared me a cup of coffee and some breads since it was too early for the resturant buffet.

10/10

Exceptional

04 Nov 2016

Brent

Beautiful Hotel

It's a bit far from town, but an absolutely gorgeous hotel. I would definitely stay there again. Splurge and get the executive suite....awesome!

8/10

Excellent

16 Jul 2016

Verified traveler

Nice, comfortable stay.

Hotel room is nice; Hotel staff are very friendly and helpful.
However, note that breakfast start at 6.30am, not 6am as shown on the website.
I was not able to have breakfast due to my flight, but appreciate that the staff took the effort to offer a simple takeaway option instead.

4/10

Poor

29 Apr 2016

Johannes

Great promise but long on fulfillment

Grand hotel. Great room. However this hotel is not particularly suited for international travelers. Staff are not able to communicate well in English if at all. Internet connection instructions are in Chinese. No breakfast menu. Super slow internet connection which immediately disconnects you the moment your mobile phone goes into sleep mode: very frustrating.

8/10

Excellent

28 Apr 2016

Steve

Giant ghost hotel

This is a beautiful hotel with spacious rooms, but nearly deserted. The staff appear to be trainees, and there was no A/C, in Wuxi, in April?!. I wonder if Pullman know their name is on the building? Price is great, but it is mystery as to how the doors stay open given the overhead and the lack of guests.

10/10

Exceptional

30 Aug 2015

Pradeep

Excellent

Excellent

Partner

10/10

Exceptional

02 Apr 2014

Becky

Excellent

I have never had a better hotel stay. The facilities were fabulous as was the service.

Family

10/10

Exceptional

24 Nov 2013

Tiago Bonetto

great

great hotel with friedly staff and good food

6/10

Pleasant

07 Aug 2013

Vulcan

An okay hotel in a new developed area.

The hotel was new but empty. There were not enough customers to bring up other services in the hotel to full speed. The spa service was kinda bad. The A/C in my room was broken after 3rd day stay and the room temperature was controlled by the hotel. The hotel room looks old for 1 year old hotel.

10/10

Exceptional

23 Oct 2025

Michael

Tout c’est très bien passé. Un petit bémol , le restaurant ferme à 20h30.

Business

10/10

Exceptional

15 May 2021

Kwok Keung

Good hotel good stay

I live in here few times already. The hotel is comfortable and surrounding is very silent.

And Wuxi is very quiet as well. I like this hotel.

Business

10/10

Exceptional

15 May 2021

Kwok Keung

Business trip, good hotel indeed

很好，很安静的一个城市。

Business

10/10

Exceptional

09 Apr 2021

Verified traveler

全体的に満足

部屋は綺麗で清潔、フロントスタッフも好感が持てた。朝食も種類豊富で満足。
一つ残念な点、部屋に置かれている家具が、安っぽく粗雑。テーブルには傷、脚は錆びがあり、荷物置き台もボロボロ、バスタブの金属の取っ手もネジが取れているのか、プラプラ。
ホテル全体は古さを感じず綺麗なだけに、細かな所の雑さが特に目立って、非常に勿体ない感じ。
ホテル内の日本食レストランは、コロナで休業していた為、中華レストランで食事。価格もリーズナブルで、どれも美味しかった。

Friends_and_family Family

10/10

Exceptional

22 Jan 2020

Sehyun

호텔이 매우 넓고, 깨끗합니다.
단 짜르광장에서는 머네요

Business

8/10

Excellent

15 Dec 2019

Soo

청소를 잘해주고서비스 좋지만 주변에 시설이 별로 없음 나머지는 다 좋았음 수영장도 젛았고 티비도 좋았거 방도 깔끔했다

Business Self

8/10

Excellent

07 Dec 2019

You Sheng

酒店周遭沒什麼商店，很安靜

還習慣

Business

2/10

Poor

30 Sep 2019

Verified traveler

The following descriptions are all actual encounters are not fabricated. I stayed at Pullman hotels, 9/25/2019, Wuxi, China. When I slept in the midnight, I found that I was bitten by an unknown insect. When I turned on the light, I found at least 5 bedbugs on my bed! It was too scary, even the hotel immediately changed a room to me, but I don't recommend Pullman hotels for you. All above just for your reference when you are going to booking your stay.
以下敘述皆為事實，無任何虛造，我在2019/9/25入住中國江蘇無錫鉑爾曼酒店，半夜被不知名蟲子给咬了，開燈查看才知道至少5隻的床蝨在我床上，雖然酒店立即換了房間給我，還是太駭人了，提供給你們參考，謝謝。

Business Self

10/10

Exceptional

16 Aug 2019

peng

非常不错，值得选择

6/10

Pleasant

29 Jun 2019

You Sheng

普通

硬體維護不太ok(浴室淋浴間有霉斑）
早餐也普通。

8/10

Excellent

26 Jun 2019

sun ming

地點較偏，其餘均無可挑剔

地點較偏，否則這價位住不到這品牌的酒店

10/10

Exceptional

21 Apr 2019

Verified traveler

점점 훌륭해지는 풀먼 우시

청소상태 등 룸 컨디션이 작년 하반기 숙박시보다 훌륭해졌습니다.
로비에 편의점이 생겨 중국여행중 먹기 힘든 차가운 음료수를 먹을 수 있습니다.
4층 중식당에서의 식사도 아주 맛있었습니다.
호텔 레스토항치고는 가격도 부담스럽지 않고 좋습니다.
세탁서비스도 깔끔하고, 전반적으로 대만족입니다.

10/10

Exceptional

06 Jan 2019

younghoon

호텔은 매우 만족. 식사(면류는 꼭 먹어야함)는 특히 훌륭하였으며, 수영장 물이 매우 깨끗하였음. 고객응대는 매우 훌륭하였음. 서비스가 훌륭하였고 커뮤니케이션 문제도 없었음.(중국의 5성급 호텔에서도 영어가 잘 안되는 경우가 많은데, 의사소통에 전혀 불편함이 없었음.)
다만, 주변이 개발중이라서 가족 동반이라면 불편함이 조금 있을 수 있음.

Family

10/10

Exceptional

16 Dec 2018

Verified traveler

出張で利用

ホテル外での食事は周囲に施設がないので少し歩かないといけない。

10/10

Exceptional

18 Nov 2018

KIN

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