Name: Ocean Pointe Suites at Key Largo
Address: 500 Burton Drive, Key Largo, 33070, US

8/10

Excellent

06 Aug 2026

Christopher

Me and my daughter love the pool . My wife really like the room n view we had…

2/10

Poor

05 Aug 2026

Matt

Stay away!!!! Terrible customer service, no manager onsite, if you need anything the employees in the office are useless. Manager doesn’t answer, or call back. We did not have a working refrigerator after buying $100 worth of groceries, almost got robbed onsite, felt so unsafe and not taken care of that we had to move to a different resort mid-vacation. Still not refunded for our stay.

6/10

Pleasant

05 Aug 2026

Robert

The main sliding door to the balcony makes so much noise opening it, it woke everyone up when somebody went out early to drink their coffee..the ice trays are cracked and leaked in the freezer...the 2nd bedroom was supposed to have 2 single beds but had 1 double (or twin) not what I asked for..

4/10

Poor

04 Aug 2026

Kathy

The facility was run down and not maintained. The rooms were dated and not clean.

10/10

Exceptional

03 Aug 2026

Quoc

Great place to stay
Enjoy every minute

10/10

Exceptional

30 Jul 2026

Yolanda

The only negative was the beach. It’s very dirty, smell pretty bad and had a lot of sargazo.

10/10

Exceptional

28 Jul 2026

Roger

They never came to clean the room, we ran out toilet paper and towels and I have to go to ask.

4/10

Poor

27 Jul 2026

Ivonne

The property itself was well maintained overall, except for the beach. The beach was full of seaweed and smelled like it had not been cleaned in a very long time. I was raised in Miami and have spent my entire life visiting the Keys, so I understand the natural ecosystem and know seaweed can happen. However, many other hotels and resorts nearby had clean beaches, so this felt more like a lack of attention and cleanliness.
My biggest issue was the room. It was extremely dirty, to the point that I asked housekeeping to come back and clean the floors a second time. Dirty towels from the previous guest were left in the room, and the amount of dust was unbelievable. The furniture was also dirty. I do not mind older or outdated furniture, but dirty is unacceptable.
Communication was also very disappointing. The property texts often asking guests to let them know if they need anything, but when I responded with requests, I received no response. Calls were not answered either. I had to chase staff down in person just to get clean towels and sheets.
It is truly a shame because the property has potential. The restaurant is cute, the food is decent, and the pool area is nice with music and the option to order food and drinks. The beach could be beautiful if maintained properly. Unfortunately, the dirty rooms, poor housekeeping, and lack of responsiveness made the stay very disappointing.

6/10

Pleasant

26 Jul 2026

Tiffany

Initially we were very happy with the condo and surrounding facilities. The seaweed made the beach access impossible to use but we weren't surprised by that, knowing this is the season for it. The condo was clean for the most part except for some random stuff in the kitchen sink that we couldn't identify. So just left it there since we were only staying 1 night. All of these things were not a big deal. However, the water pressure in the shower was soooooo bad. It took me about 20 min to rinse out my hair and I have shoulder length hair.... Then the worst part was the mattress on the pull out couch. It was like laying directly on the support bars with no padding. It was so bad that we ended up laying on the cushions and pillows from the couch. Horrible nights sleep, if any. It's hard to give the entire enterprise a bad rating because I believe each condo is is individually owned.... But if the owners of 5204 happen to read thi, i
I would highly suggest changing your mattress and possibly doing it something about the water pressure!

10/10

Exceptional

24 Jul 2026

Bruce

Alex, who did our check-in was great! In fact, all the staff on property was very nice and friendly. Our unit was a bit dated, but acceptable. I'd give cleanliness of the unit an 8 out of 10. Again, it was acceptable. The pool gets a 10 with two thumbs up! This was our 2nd time at Ocean Pointe and there will be a third.

10/10

Exceptional

23 Jul 2026

Asiyah

I liked how spacious the living quarters were

10/10

Exceptional

22 Jul 2026

Diana

Loved it. I've been coming down from Fort Myers for years. Very pleased with our place an amenities.

10/10

Exceptional

21 Jul 2026

Benjamin

Nk

Self

10/10

Exceptional

20 Jul 2026

Dunia

El hotel está muy bueno lo que no sirve es la playa town que salir para poder bañarse

Family

2/10

Poor

19 Jul 2026

Nury Johanna

Dirty

Family_with_children

6/10

Pleasant

19 Jul 2026

Anna

There was a beach but they did not keep.it clean enough to use. The restaurant did not have good hours and when we did eat there the portion were tiny for the price. Room had several broken item and lights that needed replaced ask for a fix for the master toilet that wouldn't flush the first night, noone ever showed up, we stayed 4 nights. Property grounds were maintained fine but did get to enjoy anything we paid all the extra for. I could have stayed at a hotel for half the price and enjoyed my stay more... disappointed.

Family_with_children

8/10

Excellent

16 Jul 2026

Monica

.

10/10

Exceptional

14 Jul 2026

Gale

The residential location in the Keys was great and not right on A1A. Grounds are spread out and spacious. Island Grill restaurant had excellent food and service with a great ocean view. I look forward to going back.🌅

4/10

Poor

12 Jul 2026

Donna

I wasn't impressed at all with the property. It said 5pm check in and we called about 12:30pm on our way to see if we could get early check in the lady said, someone would call us , but no one did. When we got there the property did not look like it had been maintained, as there was leaves and other junk around. The floors in the room didn't look like they had been mopped. We will never come back to this property or recommend this place to anyone else.

It needs a lot of work!

Partner

10/10

Exceptional

10 Jul 2026

Adalyn

Excellent clean and well kept property close to great restaurants and in the middle of the keys.

Family_with_children

4/10

Poor

10 Jul 2026

Frank

Yes, the view from the balcony was scenic

Self

2/10

Poor

08 Jul 2026

joel

Beautiful Location and Great Amenities, But Completely Let Down by Maintenance and Noise.Overall Verdict: Would Not Stay Here Again. While this property has incredible potential, a beautiful location, and some great amenities, the cons heavily outweighed the pros during our stay. Due to room neglect, loud construction that starts at 8am major accessibility issues, and a highly inconvenient check-in process, I cannot recommend it.
The Pros (What Looked Promising)
Beautiful Views & Great Amenities: The overall location is stunning, featuring a great pool area, a nice bar with good food, and a larger, very pleasant restaurant right by the marina.
Sparkling Clean Pool: Because we couldn't enjoy the beach area (which was completely covered in the sargassum seaweed that's currently all over the Keys), we spent our time at the pool. It was beautifully maintained and clean.
Sports Facilities: There are excellent tennis and pickleball courts located right next door, which is a great perk for active guests.
The Cons (Where It All Fell Apart) Check-in is at an exceptionally late 5:00 PM. To make matters worse, the keys aren't even on-site, you have to drive to a completely different location to pick them up.Terrible Room Conditions: The room felt like it needed a serious update many years ago. The bed was incredibly uncomfortable and loud, the bathroom toilet lid was broken, and the ceiling fans were caked in dust. Old coffee on coffee maker basket. Missing blinds etc.

Family_with_children

4/10

Poor

07 Jul 2026

Danay

This is our third time staying at this property, and our previous visits were absolutely wonderful. That's exactly why we chose to return for our Fourth of July vacation with our little ones. Unfortunately, this experience has been extremely disappointing.

We were initially assigned to Condo 30209, which was in unacceptable condition. Because of its poor condition, we requested to be moved. We were then assigned to Condo 40203, but unfortunately, it was even worse.

The oven was filthy, exposed TV cables were hanging from the wall, there was no toilet paper, no sponge or basic kitchen cleaning supplies, the sofa bed didn't even have a proper cover, and there were numerous broken, damaged, and worn-out items throughout the unit.

These condos should not be rented in their current condition. The units were in terrible shape and had clearly not been properly maintained for years.

I understand that these units are individually owned, and it is obvious that some owners take excellent care of their properties while others do not. Unfortunately, we were assigned two of the worst-maintained units I have ever seen.

What I cannot understand is how units in such poor condition are allowed to be rented through Expedia.

It is truly unfortunate because our previous stays at this property were excellent, which is why we returned. However, this experience has completely changed our opinion.

Family_with_children

8/10

Excellent

07 Jul 2026

Arsenio

The Island Grill lady at the pool is really rude. Not very attentive and when you ask for a drink or order anything she acts like you’re bothering her and speaks to patrons in a very rude fashion.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Idalexys

Todo súper bonito

Family_with_children

6/10

Pleasant

06 Jul 2026

Eileen

This is our 2nd time at Oceanpointe, and we have enjoyed the resort and its amenities, but this last time the unit we stayed in the floor and carpet were not clean at all. Also there were hardly any utensils to use in kitchen, no bowls or colander to drain spaghetti, just bare minimum in the kitchen. It made it difficult to prepare anything especially when you have young children. They should be more cognizant of these necessities for families away from home for a few days.

Family_with_children

2/10

Poor

04 Jul 2026

Isaac

The room was delivered to me 2 hours after check-in ... it was very dirty and in poor condition. The private beach without maintenance. The price is not worth what the place really is.

La habitación me la entregaron 2 horas después del checkin … estaba muy sucia y en malas condiciones . La playa privada sin mantenimiento. El precio no vale lo que realmente es el lugar .

Family_with_children

6/10

Pleasant

03 Jul 2026

A

The room microwave is not working, no garbage bags, not towels, not to clean

Family_with_children

10/10

Exceptional

03 Jul 2026

Alan

Soacious

Family_with_children

4/10

Poor

03 Jul 2026

Constance

The room was spartan, with a roll-to-the-middle bed and linens that didn't fit. The resort amenities of the pool and restaurant were very good.

Partner

10/10

Exceptional

03 Jul 2026

Sheryl

Family oriented!! The pool was Great!! Drinks were on point! The mini Beach area was really nice and peaceful. We only stayed one night, but next time we will be staying longer! Highly Recommend!

Family_with_children

6/10

Pleasant

02 Jul 2026

Bryan

The room was clean, but very outdated. Doors that didn’t fit well, so you couldn’t really shut them, furniture was old, scratched, and stained. Popcorn ceilings, and all.We requested to have kitchen towels, a baking sheet, and a regular sized frying pan brought to our room, and that never occurred.

Our friends rented a room in building five and it was far nicer with lots of updates and a view. It was strange how absolutely different the rooms could be. The nicest thing for us was the pool.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Elaine

The check in was confusing as first timers there. We came to the resort gate and were told to go to the check in. We followed signs within the resort and ended up down at the restaurant where we were told we needed to leave the premises to a check-in site! Kind of odd!! Once we were settled in all went well. We were close to the pool, restaurant and beach. Parking was right near our room and the elevator was working 😀. We look forward to returning

10/10

Exceptional

01 Jul 2026

Anita

The pool area was wonderful

Family_with_children

2/10

Poor

30 Jun 2026

Crystal

We were not told that there was construction that was happening, on the roof. We should have been warned at check in and either offered a CONSIDERABLE discount or a room change.
When we entered into our room there were many problems. Black hair all over the main bathroom floor, a piece of broken glass bigger then my first on the floor in the second bathroom, stained shower curtain in second bathroom, sand and dirt in the master bed on the sheets, no dust pan for the broom, so much food waste between fridge and counter, the chair was very riped and super smelly and we found 2 pairs of someone else's panties in the dryer. The rest of the floor was very dirty and blackened all of our feet that first night. A couple days into the stay the dishwasher started pouring stinky water all over the floor, that we had to use a large amount of our towels to clean up. We had never used the dishwasher and so were very surprised. Later we were woken early on 3 mornings by loud construction and talking that went on all day after that. This was the probably the worst stay we have had, anywhere, ever. The only positive, was the maintenance man who came for the dishwasher, he was very nice and helpful. Also I took pictures to document many of these things.

10/10

Exceptional

29 Jun 2026

Antonio

It was amazing experience and grounds

Family_with_children

2/10

Poor

28 Jun 2026

Alejandro

Worst hotel I have ever been. I was given a 4th floor room, elevator broken and me having two kids with stroller. Plus a very nasty room. I felt like I was in a Hotel from a 3rd world. This room was a disaster, please choose another place.

Family_with_children

10/10

Exceptional

27 Jun 2026

Debra

Nice location. Clean rooms. Have everything we needed. Loved the pool area.

Family

8/10

Excellent

25 Jun 2026

Carlos

The property is old but maintain clear but sometime has space with insect but general in good place and peace very good

4/10

Poor

24 Jun 2026

Patricia

The room suite and property were very nice but, the elevator was broken,and it was not fun having to use the stairs the whole trip. Especially when you are lugging a lot of bags up to the room. There was also a lot of construction going on at the property which we were not advised about. It did put a damper on our trip. Closest stairwell closed because of painting (fumes were horrible!) and roofing taking place, among other things. It's one thing if you know going in that this is going on and maybe given some kind of discount, but to not advise the customer is wrong!

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Elizabeth

We loved it so much that we booked 2 more stays. The place is lovely. Very clean easy to ride bike to the coffee shop near by just lovely.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Juan

The unit was great and the staff was friendly.

Family

2/10

Poor

22 Jun 2026

Ada

No lo recomiendo, los apartamentos están sucios, los baños ni funcionan correctamente, todo está falta de mantenimiento, nosotros en vez see pasar unas vacaciones lo que pasamos fue trabajo, así que por favor no vayan a este lugar, los elevadores no funcionan tampoco, y otra cosa no tiene playa tampoco así que si van con esa idea no van a estar satisfechos, la única opción que tienen en ese lugar es la piscina

Family_with_children

10/10

Exceptional

22 Jun 2026

Julio

Great place to stay in the uppee keys.

Family_with_children

10/10

Exceptional

21 Jun 2026

Luba

la verdad fue una esperiencia inorvidanle se los recomiendo al 100% me sentí como en casa lo único fue la playita con muchas algas pero es por el tiempo pero todo muy lindo mi lugar favorito🙏🙏

Family

6/10

Pleasant

21 Jun 2026

Alba

Improvement in the sofa bed super uncomfortable it sink in like you were deepi g head first

Friends

8/10

Excellent

19 Jun 2026

daniel

Overall, the property was a beautiful place, small minor details in the room. The ceiling fan could not put on high. It would shake and felt unsafe box fan would shake as well the queen size bed fell off a little old, maybe hot water pressure could probably use an expansion tank to keep pressure buildup in all the pipes

The pool was very clean

Family_with_children

10/10

Exceptional

19 Jun 2026

john

A place to fish would of been the only thing that would of made our stay more enjoyable. Everything else was great.

Family_with_children

8/10

Excellent

17 Jun 2026

Mike

We stayed June 12th through June 16th 2026. We rented two rooms three of us in each room. The rooms were really very comfortable, beds were very comfortable , no complaints about the rooms View nice balcony. So they did tell us up front that the elevators would be out of order for three out of the four days we were there. They did compensate us for that. Although we would have preferred to have the elevator . Up and down four flights of stairs every time you wanted to leave and come back was very difficult . Also they did say the elevator would be repaired by Monday which was the last overnight we would have had. That did not happen . They also said nothing about the stairs that were convenient to our rooms being painted. Taped off the stairway entry. This made it very inconvenient ,difficult when we had to walk to the other side of the building up four flights of stairs then all the way to the opposite side of the building where our rooms were at. If the elevator is working, I would stay again.
Now the restaurant on the other hand not likely to return there. Six of arrived Friday night tired not wanting go anywhere visit the restaurant was served drinks and appetizers no other attention was shone for 45 minutes. Then we were told we would need to wait another 45 minutes for service. Not acceptable. Left and had to order Whoppers for Burger King. Not going back to the restaurant.

Family

8/10

Excellent

17 Jun 2026

olivia

Everything fine except they need to think about electric car and provide this amenity for clients with that cars and provide phone number for
Order food for picking up
From
Restaurant. But super
Nice the pool very clean and super
Spacious apartment.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Jerzy

I have stayed at that property multiple times over the years and it was acceptable most of the time, with good price point. The outdoors are typically well maintained, which includes the tropical landscaping, pool area, small beach, marina and the pier.
However, the apartments there are hit or miss, as I have stayed at some nice ones with great ocean views, but this time I was not so lucky. It was not cleaned properly and I had to request an additional deep cleaning. Additionally, some roof replacement and other construction activities were in progress, blocking close parking spaces.
Last change I noticed, is that the Reception was relocated from the property grounds to an office on the Overseas Hwy, which makes it very inconvenient, as one has to drive there, if you need to make any changes related to one's stay.

I will probably be back though, as I like the place overall and especially for its great location.

Self

10/10

Exceptional

12 Jun 2026

Eugene

Great room!

2/10

Poor

08 Jun 2026

Trenton

Our stay at Ocean Point was incredibly disappointing. There were no on-site staff available to help with anything, and basic necessities like toilet paper and towels were severely lacking for a longer visit. We tried reaching out for four days about these issues and a broken fridge, but never got a response or any help, which ultimately forced us to leave early. The only decent part was the pool. I definitely wouldn't recommend this place to anyone and we won't be staying there again.

Family_with_children

10/10

Exceptional

06 Jun 2026

Anthony

Good

6/10

Pleasant

05 Jun 2026

Dean

I did not find out until after I booked that you cannot get in until 5:00. Pay for a day and you cannot get to your room. $16 a day fee to use resort. Clean room clean pool and beach. Robocall and text for service. Asked for extra blankets and no response. Stove does not work. Burners do work. Room is never cleaned after you arrive. Condo is cheap nice. Beach is nice and quiet. Pool has 2 speakers at full volume. Alternate Rock and country. Cannot use half the pool with canon blasting water into the pool. Everyone stays clear the water is painful from the blast.

Partner

8/10

Excellent

02 Jun 2026

Adam

The room was clean but was missing several important items, such as any type of baking pan or mixing bowls for cooking. The pool area was very nice with on site food and drinks. I wouldn’t plan on visiting the Keys, in general, if you’re looking for great beaches. The “private beach” here is adequate for sunbathing but that’s about it. There’s too much seaweed to really enjoy the water, at least in late May/early June. Overall, we had a pleasant experience, and would recommend if you’re looking for a relaxing getaway.

Family

6/10

Pleasant

02 Jun 2026

Taylor

Units don’t match the description. A king and queen bed suite was a king and two twins. Got told it is what it is and never got a call back from a manager. Suite was averagely clean, ceiling fan squealed because instead of fixing the ceiling they hammered a piece of wood in it. Beach front is not maintained so there’s ample gunk and weeds by shore. Luckily pool was maintained well so we could get into some water. Bar on site was nice and the staff there. Save the extra money and go somewhere nicer to stay for vacation

Friends

10/10

Exceptional

01 Jun 2026

Deivys

El lugar está acogedor y las habitaciones están habilitadas con todas las condiciones hasta si quieres cocinar pase un fin de semana excelente me encantò !

Friends

10/10

Exceptional

31 May 2026

Megan

Great for families!

Family_with_children

6/10

Pleasant

30 May 2026

alexander

Nice property, sadly, they are over used and under maintained. We had a broken refrigerator, bad A/C and the bathroom wasn’t clean.

10/10

Exceptional

29 May 2026

Luke

The whole resort was so clean and beautiful, except for the beach which was covered in see grass and not removed our entire visit. That was disappointing

Family_with_children

8/10

Excellent

28 May 2026

Stephen

Just to say we were not informed of the work that was going on in the complex before we arrived and the language coming from the contractors was completely unacceptable. As far as the rest of the complex we were very impressed.

Partner

6/10

Pleasant

27 May 2026

Amanda

You don't check in on property, you have to go to a completely different location to check in. The elevator in the building I was in wasn't working so being on the 4th floor was a chore. There was all kinds of random trash all over the property that no one bothered to pick up until after I said something. The pool bar and restaurant automatically charged a built in gratuity to each bill. A $10'frozen margarita ending up costing almost $16. Will not be returning

Partner

4/10

Poor

26 May 2026

Morgan

I do not recommend this hotel for a number of reasons.

When I arrived and attempted to check in I was told that original booking should have been denied and I should have been notified - even though I had been receiving automated messages from the hotel. The front desk employee told me she’s need to contact her manager to “see what they could do”. This was on a busy holiday weekend and the thought of having to find alternative accommodations was nerve-racking. 45 minutes later I got a call and was told that I could have the room I originally booked. Great. If the issues had ended there it would have only been a minor frustration.

I picked up my keys from the main office and drove to the hotel. It wasn’t until I arrived with my luggage and dive gear that I found out the elevator in my building was out of service. My hotel room for the week of diving was a four story walk-up.

The front office said hotel security should have been out front to help guest with their baggage, but I didn’t see this happen once. In the end they offered me just $100 off for the whole week. Not worth the trouble. Book elsewhere.

Self

4/10

Poor

25 May 2026

Ernesto

They gave us the room with one bedroom and we paid for a two bedroom, and we had to go late night to fix it. The elevator didn’t work all weekend. They left dirty clothes in front of the room.

Family_with_children

8/10

Excellent

25 May 2026

CRYSTAL

room was clean
water pressure very low
no wifi even after asking several times
loved the location
loved washer and dryer in the room
close to everything

Family_with_children

2/10

Poor

22 May 2026

Amanda

Be sure to read the check in process as the check in is NOT on site.
The bed, pillows, and pull out sofa were terrible. I booked for 3 guests and no extra pillows or blankets were provided in the room. When I called service to get these items I was at first told there were no extra, then told I could drive to the offsite check in center to get these items.
I would not recommend staying here.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Timothy

We like happy hour at the resort and the location on the Keys.

Partner

10/10

Exceptional

19 May 2026

Dinesh

Rooms are clean. The pool was clean. Staff super friendly. The bar was amazing food was good. I’ll be returning to this location yearly.

Partner

2/10

Poor

18 May 2026

Jorge Luis

Realmente , la propiedad vieja , poca fuerza de agua para bañarse y en el zinc la bañera del cuarto máster rota no hubo un buen servicio de Houskeeper incluso se nos acabó el toilet papel y no vinieron dijeron que lo sentían que ya eran las 7 o sea no había nadie en la noche para ayudar
Lo bueno fue la piscina y el servicio de la cafetería , espero que mejoren el servicio pues el lugar está ubicado cerca de una playita pero el Servicio súper mal no se lo recomendaría a nadie pues no vale como un hotel

Family_with_children

10/10

Exceptional

18 May 2026

James

I will be returning

10/10

Exceptional

18 May 2026

Carol

The check-in process was a little more detailed. Was traveling and didn’t see email notification to “check-in” at a different location 4 miles down the road. Couldn’t access the property until this was completed. After accessing the property everything from there was exceptional. Loved the extra large pool! The room and beds were comfortable and clean.

Friends

8/10

Excellent

18 May 2026

Dianny

Big and spacious room, but no clean sofa bed not easy to open. Shower curtains were dirty. Pool was very clean and big. Beach area full of seaweed and rock bring water shoes !

Family_with_children

10/10

Exceptional

18 May 2026

David

It was a nice, comfortable place to stay.

Friends

8/10

Excellent

18 May 2026

Tracy

Beach was not really a place to swim but the pool was nice. Liked the privacy and quiet location.

Family

10/10

Exceptional

17 May 2026

Ines

its perfect the only thinf i notice on the shower the water pressure was not to good but overall everythjnf was great

Partner

10/10

Exceptional

16 May 2026

Harold

everything was great. clean and comfortable. good location. beautiful views!

Family

8/10

Excellent

16 May 2026

David

1. Living Room chair: It is on a pedestal that pivots dangerously when entering/leaving the chair. Not balanced and someone could fall/slip on the floor, departing the chair.

2. No kitchen towels -- one roll of paper towels is insufficient for working in the kitchen.

3. There are no kitchen pots. Two lids remain. One large lobster-size pot is only pot available.

4. Vegetable peeler is missing; or would be a helpful addition.

5. Overhead LR fan in master bedroom.- The pull switch is broken.

6. A strong, garbage-type smell was in the air everywhere on the grounds outside. We were told it was dead seaweed. However, there were mangroves in the waterways and no seaweed to be found. It was unpleasant to stay outside or on balcony so remained inside.

7. LR large window blinds were broken and laying on the floor. Blinds closed only half-way and with difficulty with many broken.

8. With the blinds broken, sunlight filled the room and made the TV difficult to view; and could not close at night.

9. The TV is not working correctly. Some times when it turns on there is no input selection available - the contrrols are non-responsive. Thus there is nothing to watch. Jiggling the signal wire in the back has helped. This is a serious problem.

10. Check-in time is just too late. Checkin should begin at 3pm, not later!

Partner

4/10

Poor

16 May 2026

Adriane

It is not a hotel, it’s condos rented out, so no maid service. I don’t care about maid service, but we had 3 washcloths, towels for 5 days, 2 people. Got a text saying if you need anything text us. I did, never got more towels or a reply.
The bed clearly sank in the middle, was disgustingly dirty under bed. The side of fridge was disgusting.
The thermostat was set on 71 when we walked in, never git below 77 in the room, one night it was 78 when we were trying to sleep. It ran nonstop, never cooled room.
Water pressure in shower was nonexistent, we had to stand right under shower head and let it drip on you.
There was painters tape still on a few walls, a wall outlet cover was sitting on kitchen counter, tape was covering outlet. The fridge froze lunchmeat and everything we put in fridge.
And to top it all off we killed two cockroaches in our room and saw one in restaurant on property. Bartender acted like it was no big deal.
We left a day early because we couldn’t sleep there with the heat and the uncomfortable bed.

Partner

6/10

Pleasant

15 May 2026

Karen

The pool was nice. The condo was spacious but not clean and the pull out bed did n p t have sheets, blankets or pillows. We would not stay here again.

Family

10/10

Exceptional

15 May 2026

Jessica

Clean room, great pool, great restaurant and drinks!

Friends_and_family Family

10/10

Exceptional

14 May 2026

Dana

Our stay was perfect! It had everything we needed. I was genuinely impressed with the entire place, especially because they didn’t overcharge for it. I’ll definitely be bringing my mom here sometime and would love to stay in the same house, hopefully even the same room again!

Partner

2/10

Poor

14 May 2026

Stephen

I rarely complain about a hotel experience. Check-in was too complicated and we had to drive off property to get checked in. During check check-in, we were told that maintenance was working on our elevator. Our thoughts were that it would be repaired at some point. It was out of service the entire time of our stay, and with us being on the third and fourth floors, lugging fishing gear up and down the stairs was tiresome. Once we got in our unit (4307) the internet was not working. The WiFi name we were told to use was not listed on available networks. Alex, the manager from the check-in office came to our unit and could not correct the problem and said he would work on it and get back to us. He never got back to us. The TV in the second bedroom did not work (no available signal). The blinds in both rooms were not functional. The shower in the hall bathroom did not work properly; the shower head control was jammed. There were no towels in the master bathroom. -----------

Friends_and_family Friends

6/10

Pleasant

11 May 2026

Miguel

Rooms are a bit outdated. My living room was missing light bulbs. Room was not properly clean. One toilet was loose. Not enough trash bags and in 4 days no room service was provided. The bed was great and the pool was clean.

Family_with_children

10/10

Exceptional

11 May 2026

robertocarlos

Getting in the property took a while
Security guard works so slow

Family_with_children

8/10

Excellent

09 May 2026

Tamara

Staff is very nice helpful, but they're not on site to get your room keys, that is at a different address. The room was great facing the ocean and the mangroves. There was a hint of cigarette smoke in my bathroom, I'm a non-smoker. Definitely recommend a stay.

Self

8/10

Excellent

08 May 2026

Matt

Sink faucet was broken, sprayed us when using it. Had to brush teeth and wash hands in kitchen instead of bathroom. Security gate gets backed up with people checking in when coming and going. Had to wait 30 minutes in line to get back to room. Property under construction, elevator didn’t work at times due to workers. With 2 little kids and being on 4th floor stairs were very inconvenient.

Friends_and_family Family

8/10

Excellent

08 May 2026

James

The room was great and had a great view of the boats and water. Room for improvement: Couch was missing a layer of cushions and saggy. Kitchen was underequipped for cooking: Need baking dishes, cutting boards, more plates. Gated security is nice but creates roadblocks coming and going from property

10/10

Exceptional

06 May 2026

Chris

Fantastic stay for a week in April 2026. We loved the layout so the kids had a room and so did we. Nice size kitchen with granite. A/C worked great. Beautiful large shower. Plus other bathroom for the kids. Pool was the best. Huge and perfect temp. Nice little beach. Good options for food if we didn’t feel like driving. Great location, close to everything.

Family_with_children

4/10

Poor

06 May 2026

Larry

Not maintained well. Furniture was very dirt, told us we would have WiFi but our room was not list on network so info to login did not work. Had to pay $18 resort fee and was not there long enough to use. Check in 6pm check out 11a

2/10

Poor

06 May 2026

David

Using a 3rd party (hotel.com) for booking, they make you go offsite to check in. Raining, not very convenient. Master bath shower head was clogged and not working.

Partner

8/10

Excellent

05 May 2026

Kellie

Everything was great but there wasn’t any blankets or extra bedding for the pill out couch

Family

10/10

Exceptional

04 May 2026

Danay

We love the place ! We are a family of four and is perfect for us!!! Also we have a boat and it has the accommodations for it. The marina could be a little bit more well organized but it worked for us! We just book it again for July!!!!

Family_with_children

10/10

Exceptional

04 May 2026

Andre P Bernatchez

Rooms are spacious and very well-maintained. Staff was also veyr friendly.

Family

8/10

Excellent

04 May 2026

RALPH

The check in was strange. You have to go to one property to check in then the condo location for your stay. It would be more convenient to have everything in one place.

Friends

10/10

Exceptional

03 May 2026

James

great place to stay in the Keys. Excellent pool and hot tub. The beds were very comfortable and this unit had the best towels that i have seen in all my years of traveling

Friends

10/10

Exceptional

03 May 2026

Becky

Very nice room and surroundings

Self

8/10

Excellent

03 May 2026

Anthony

The property was nice and very quite. The room although a bit dated was comfortable. Our biggest issue was that the unit was Dirty.
I bought a bucket and mopped the floor 3 times before it even started to look clean. While the surfaces of the countertops, looked wiped down. Behind the doors there was not just dust bust accumulated dirt. This was also the case in the entire unit. Also dirt and dust under bed, in the closet, cupboards, refrigerator(on top and behind) hanging pictures, TV, Behind and under furniture (leftover food, wrappers, trash. Would recommend housekeeping get re trained on how to clean a unit. The grounds Marina, and restaurant were all great including the pool. Even the outside halls were swept and mopped daily. But the rooms were just so dirty in the entire unit.

Family_with_children

10/10

Exceptional

02 May 2026

Brandi

Spacious, clean condo, fantastic view, and location. Easy check-in. Quiet environment

Self

8/10

Excellent

29 Apr 2026

Anthony

We had a washer and Dryer in our suite .
Laundry was easy . 2 bedrooms , 2 baths full kitchen . Living room w tv/ cable and remote.
Master king with bathroom , big shower. Also Tv w/remote .. price was decent . Furniture and fixtures definitely dated . But was functional.

Partner