Tulum Beach Resort Dakhla

Morocco , Marrakech
DAKHLA, Oum Labouir
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15 reviews shown

2/10

Poor

28 Aug 2025

Sanaa

I had high expectations for this hotel in Tulum, but my experience was far from 5-star. Service was extremely poor from the start—we waited over an hour just to be served tea, which finally arrived with attitude and in a presentation worse than a basic café. Cleanliness was shocking: the pool restroom was filthy with urine all over the floor, and even after reporting it, no one bothered to clean it.

The room itself looked nice but lacked maintenance—broken bathroom curtains, a shower that flooded the entire floor, and a terrace door that barely opened. Despite informing them it was my birthday trip, the hotel made no effort to acknowledge it.

Overall, the resort looks good on the outside but fails in service, cleanliness, and maintenance. It is not worth the price or the 5-star rating and I would not stay here again or recommend it since there are a lot of better options.

Leisure Family

10/10

Exceptional

15 Nov 2023

Thomas

Nice facilities and great service, friendly and attentive

8/10

Excellent

18 Oct 2023

Rachid

Great place by the beach ( No Swim Sign though), however, they offer an alternative beach at an affiliate resort that is nice. No AC when it gets hot, just the ceiling fans. The residence is set up nicely and great for families.

Leisure Family

10/10

Exceptional

04 Oct 2023

Soufiane

A+

Let me start by saying how amazing the staff are. I want to thank Ms Jamila, the receptionist, for the warm welcome and treating my family and i as royalties. Thank you for the owner of Tulum for being caring and checking on us daily to make sure we didn't need anything.
I will definitely be back. Recommend 100%

Friends_and_family Family

10/10

Exceptional

11 Sep 2023

Abdellatif

This hotel is a very special place - the staff provide outstanding service, the food is excellent, the rooms are spacious and comfortable. We will always remember our wonderful stay and the sound of the ocean as we slept each night. We highly recommend this hotel.

Leisure Partner

10/10

Exceptional

07 Feb 2023

Najat

Everything in this propeety is awesome

Leisure Partner

2/10

Poor

10 Aug 2025

Chaimae

À fuir – indigne d’un 5 étoiles

Séjour d’une semaine et expérience catastrophique. Accueil intrusif avec remarques déplacées dès l’arrivée. Room service médiocre : serviettes, eau ou capsules toujours manquantes, livrées après des heures d’attente, parfois sales. Chambres avec odeur d’égouts et fenêtres cassées.

Un serveur a gardé 70 Dhs en prétextant que « c’était un pourboire » au lieu de s’excuser. Petit déjeuner surveillé par une employée qui revend la nourriture à certains clients. Prix de restauration exorbitants : 40 Dhs le Coca, 80 Dhs un petit bol de harira. Le jour où nous avons exprimé notre mécontentement, le réceptionniste nous a ri au nez.

Traitement discriminatoire envers les clients marocains au profit des Européens. Une honte pour l’hôtellerie marocaine.

Friends_and_family Family

10/10

Exceptional

06 Oct 2024

nabil

Top

Personnel au top. Restauration au top, spa au top.
Hotel au top

Friends_and_family Family

6/10

Pleasant

26 Jun 2024

CHARLENE FOURNIER

très bel hotel, propre etbon accueil, super petit déjeuner, mais il n'y a absolument rien autour, nous sommes contraints de manger dans les restaurants de l'hotel plutot médiocre et très cher sans plat traditionnel ou typique du Maroc.

Leisure

2/10

Poor

23 Jun 2024

Mohamed

Séjour catastrophique à Dakhla

CATASTROPHIQUE!! Il ne faut surtout pas y aller. L’hôtel tombe en ruine aucun entretien, on a du changer de chambre 3 fois, tout est sale, personnel pas formé aucun sens du service! Il n’a que le nom de 5 étoiles !! EVITER A TOUT PRIX!! Beaucoup de clients se plaignent pendant qu’on y était !!

Partner

6/10

Pleasant

02 Jun 2024

ELENA MARIA FONTANA

I gave 1 star to the conditions of the hotel (despite being wonderful) and I'll explain why.
The room we were assigned was splendid when seen from the outside.
It has a sand garden with 2 chairs, a coffee table, a rocking chair and 2 soft puff type armchairs.
We arrived at the entrance consisting of a large sliding door and it practically did not open.
This is because being rooms near the beach, the fixtures fill with sand and block the slide.
They changed rooms trying to clean the fixtures but the problem still existed.
Luckily my husband made an effort, he was able to slide it a little so that he could at least get in.
The room is beautiful in all its components, just 5 stars.
Second problem.
The vater is placed in a small room and this is really good.
The fact is that entering the room there is an unbearable stench of sewage even with the window open and this is because I am sure that the plumbing work done is wrong as far as the siphons are concerned.
I'm sure if we went to other rooms, the problem existed there as well.

Leisure Partner

10/10

Exceptional

14 Aug 2023

PASCAL

Les hébergements sont spacieux et très bien décorés

Leisure Partner

10/10

Exceptional

11 May 2023

Mounia

Phenomenal

Nous avons passé un excellente séjour. Le personnel est très professionnel, prévenant, aimable et discret.
Adresse à retenir en ce qui me concerne. On reviendra très prochainement…

Friends_and_family Family

10/10

Exceptional

23 Apr 2023

Verified traveler

Très bel hôtel Super emplacement sur l’océan Totalement secure Belle plage privée et 2 piscines Restaurant et bar Très bonne ambiance Accueil top personnel hyper gentil très disponible
Chambre suite superbe Belle déco Calme Agréable grande confortable literie super TV netflix Propreté impeccable
Très belle adresse où en se sent bien

Self

8/10

Excellent

05 Jan 2023

Zeineb

Personnels magnifiques juste un peu lent mais a l'affût de se rattraper a chaque imprévus les propriétaires sont adorable aussi merci pour tout.

Partner