Best Western Plus Paradise Hotel Dilijan

Armenia , Dilijan
Dilijan, 156 Kamo Str
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20 reviews shown

2/10

Poor

15 Feb 2026

Kristina

Bad old hotel, not working bathroom , very bad breakfast ugly restaurant food with highly prices menu . Not worth the money we pay . The hotel need renew. All is bad

Business_and_leisure Family_with_children

2/10

Poor

13 Oct 2025

Eliza

⭐☆☆☆☆ Extremely disappointing stay — beware of bugs and no A/C

We had a really bad experience at Best Western Plus Paradise Hotel Dilijan. When we first walked into our room, there were already several large bugs inside because the cleaning staff had apparently left the door open. I’m terrified of bugs, so that already ruined the start of our stay.

Then we found out the rooms don’t have air conditioning — they only turn it on during summer. No matter what buttons we pressed, only the heater worked. We accidentally made the room feel like a sauna, almost 100 degrees inside! When we came back from our outing, it was unbearably hot, and there were even more bugs on the walls.

We asked to change rooms, but the staff said the hotel was full and couldn’t do anything except bring us a small fan. Later that night, we called again around 2 AM because we still couldn’t sleep — it was way too hot — and all they could offer was another fan. My sister got so upset that she ended up sitting in the cold lobby in the middle of the night because she couldn’t stay in that room anymore.

Overall, it was an awful experience — between the bugs, the heat, and the unhelpful response from the staff, we would never stay here again.

Leisure Family

6/10

Pleasant

10 Aug 2025

Cleber

Property location is good. Beds are confy. Internet signal is unstable. Taxi is a little far (not hotel fault).
Service is good at the restaurant. Breakfast is above avarage but short (from 9 to 11). You basically have to stop your pool time to have breakfast or skip it.
Staff service is a mixed bag. At the restaurant they were attentive. At the reception it was a disaster: could not indicate any trail around; they said it was not worth visiting old Dilijan (it was); the worst: front desk staff asked us to leave the premises after check out because the hotel was full (it was not). I will not return to this hotel.

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Tatevik

Amazing views, many pools and clean.

Leisure Family

10/10

Exceptional

23 Jun 2024

kenneth

Good service and restaurant, nice swimming pools, concierge service is excellent

Leisure Self

10/10

Exceptional

02 Jul 2023

Tatevik

The service is great, location is amazing, pools are wonderful, breakfast food abundant in variety.

Business_and_leisure Family

10/10

Exceptional

02 Jul 2023

Hovhannes

Clean, excellent breakfast and dining, 2 pools and friendly staff.

Leisure Family

10/10

Exceptional

02 Jul 2023

DJON

Great place for weekend

Very good service, clean rooms and amazing facilities

Partner

10/10

Exceptional

26 Jun 2022

Zara

Open air pools are great, heated and warm even in cold weather. Renovation in rooms needed but overall stay is excellent

Leisure Family_with_children

10/10

Exceptional

03 Jun 2022

DR HAKIMUDDIN

Very good!!! Food was super tasty!!

Friends_and_family Family

10/10

Exceptional

30 Mar 2022

Ilona

Beautiful place!

It was amazing gateway! Great hotel, very clean and tidy! Friendly staff.

Partner

10/10

Exceptional

19 Oct 2020

Verified traveler

Everything about hotel and insane nature of Dilijan

10/10

Exceptional

13 Aug 2020

Armen

Excellent

Really great place.

Friends_and_family Family

10/10

Exceptional

25 Aug 2019

Verified traveler

Very big hotel with nice views and nice pool. There are 2 pools, and th water is nice and the view is nice.

Leisure Partner

6/10

Pleasant

31 Jul 2019

Verified traveler

Staff friendly and hardworking, however there is a strong sewage odor that emerges continuously from the bathroom....this needs to be ameliorated to make it a really great property....pools fantastic, pool bar and covered lounge are in a very beautiful setting.

Leisure Family_with_children

8/10

Excellent

10 Aug 2017

Lydia

Paper thin walls

Very nice hotel with friendly staff, breakfast was not the best. Wifi was good. One thing made our stay uncomfortable is the thin walls between rooms !!!!, you could hear other people as they were in yr room. We had next door bang on the wall because we had the tv on with normal volume!!!
I will not stay there again for sure.

Partner

4/10

Poor

14 Feb 2017

Eliza

Shake down for cash

Receptionist told me my reservation was not in their system. Told me I could have a room if I paid in cash. As soon as I started making calls to other hotels, she found my reservation. My room was clean, but the bathroom ventilation wasn't working, the mattress felt like cardboard, the phone didn't work. Three times staff knocked at my door, because they couldn't call me, brought me complimentary tea, then cake, then a flip phone so the manager could speak with me, to apologize for the mix up at reception. I was trying to work, in between these visits. Then a loud party started in the next room . Walls were paper thin. I complained, and staff said they could move me. Why, I asked, could they not move the noisy neighbors or tell them to be quiet? They took my suggestion, and the neighbors (I suspect they were hotel staff, not guests) went away. Breakfast was served , starting from 8:30a.m. I had an 8a.m. meeting across town. They offered me a box lunch - bologna and cheese slices, 3 rolls w/ butter, cake and cookies. No coffee or tea. Entrance walkway was not entirely cleared of snow, taxis cannot drive up to drop off guests in front of the entrance.

10/10

Exceptional

12 Jul 2016

Narek

Amazing place Delijian

it was great!

Family

8/10

Excellent

14 Sep 2015

Mamajanyan

Delicious food

Front desk was very nice and polite. Food was delicious. The hotel was just a little bit far from everything.

Partner

10/10

Exceptional

28 Sep 2025

Christer

Very nice hotel and friendly staff, good breakfast and sauna. They upgraded our room with no extra fee, we will for sure come back here next time travel to dilijan . Everyone speak english to 👍

Partner