Four Points By Sheraton Medan

Indonesia , Medan
Medan, Jl. Gatot Subroto No. 395
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50 reviews shown

10/10

Exceptional

17 Feb 2026

Laura

Great room service and very wonderful staff

Partner

6/10

Pleasant

29 Apr 2025

Philip

Noisy room

Hotel sound proof is not so good . Can hear the noise of car and motorcycle on the road side at night time

Business

10/10

Exceptional

30 Sep 2024

Sondang Meyhwa Angeline

The room was very clean and the bed was very comfortable. The staff were friendly and helpful.

Business_and_leisure

8/10

Excellent

27 Jul 2024

Faizal

If there’s a vicinity map guide, that will be extremely helpful. There are things that one can’t rely on the hotel all the time.

I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldn’t get much here.

But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno.

Otherwise, everything has been well.

Leisure Family

8/10

Excellent

02 Jul 2023

Santo

Love you

This is clean room , will stay again when visit Medan next visit

Friends_and_family Family

10/10

Exceptional

06 May 2023

Tati

Nice hotel! Everyone so Friendly and helpful . ..

Leisure Friends

4/10

Poor

05 Dec 2022

Bernard

Very bad customer service

Business

10/10

Exceptional

03 Jun 2022

Mohd Rahman Bin

Good hotel wz family friendly.

Very good for family stay

Partner

10/10

Exceptional

06 Apr 2020

Edwin

Good

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.

Business

8/10

Excellent

16 Jan 2020

Verified traveler

Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.

Friends_and_family Partner

4/10

Poor

03 Jan 2020

Wee Beng

Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.

Partner

8/10

Excellent

29 Dec 2019

Mohd Rahman Bin

Very good nice and clean in the heart of the city

Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.

Partner

10/10

Exceptional

19 Oct 2019

Verified traveler

Excellent hotel in great location. Very friendly staff. Food is delicious

Leisure Friends

8/10

Excellent

05 Oct 2019

Chee Wan

So So Hotel

Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.

Partner

8/10

Excellent

06 Sep 2019

daniel

nice hotel

nice stay but didn’t get single bed

10/10

Exceptional

25 Aug 2019

Sari

Super hotel

The hotel small but really clean & the location super. We will back again if we go to bali

Family

10/10

Exceptional

20 Jul 2019

Verified traveler

Great experience to stay. Brilliant staff and service

Leisure Self

10/10

Exceptional

14 Jul 2019

Verified traveler

Favorite hotel in Medan

4/10

Poor

08 Jul 2019

Paul

You can hear sound from other room and hallways. Need improve soundproof.

Friends_and_family Partner

8/10

Excellent

22 May 2019

Verified traveler

Disappointed experience

*Housekeeping worker removed and thrown away my important eye drops/medication.
*Bathing without shower pipe, it is very inconvenient for ladies & kids.

8/10

Excellent

21 May 2019

Mary

I was stayed in room 521 for 11/5 and room 824 for 14/5-16/5, my very important eye drops medication have been thrown away by Housekeeping worker on the 15/5 that i left it on the table. I reported this matter to the female staff at the counter while check-out on 16/5.

8/10

Excellent

07 May 2019

Verified traveler

Very plain looking lobby

Leisure Partner

8/10

Excellent

27 Mar 2019

md nasair

Above Expectations

First good impression from the front desk. Warm welcome and efficient service, cleanliness and comfortable room with excellent Wi-Fi coverage and connection.

8/10

Excellent

18 Mar 2019

Ronny

the room was just okay.

overall is okay, but a little noise out there in my room.
called the operator and ask if we could borrow any travel adaptor, they said 'yes'. but it never come to my room.
just okay. food also just okay.

Partner

8/10

Excellent

07 Mar 2019

Verified traveler

Review of Four Points by Sheraton Medan

One of the better hotels in Medan, it has good facilities including gym, pool.

8/10

Excellent

05 Mar 2019

Verified traveler

Review of Four Points by Sheraton Medan

The hotel is one of the better hotels in the city, facilities in the hotel are good and comprehensive.

8/10

Excellent

02 Mar 2019

Verified traveler

review of Four Points by Sheraton Medan

The hotel is nice and clean, 1 of the better hotels in Medan.Nice breakfast and good gym facilities.

10/10

Exceptional

06 Feb 2019

Jeffrey

excellent

It was amazing. The room was very clean and comfortable. The food was excellent. I give it two thumbs up.

10/10

Exceptional

02 Dec 2018

Amirulbismil

Nice Hotel and Friendly Hotel staff

The place is nice and comfort. Most of staff are friendly and helpfully thanks to all the team.
Food in room dining is fantastic and delicious. Just that the food/drink is alway sold out even noon time. Could just improve in this area

Family

8/10

Excellent

27 Nov 2018

Verified traveler

About right for the price. Front desk & dinning staff are courteous and make you feel welcomed

10/10

Exceptional

21 Nov 2018

Starlee

Fabulous stay! The staff are wonderful and very helpful!

Partner

8/10

Excellent

14 Oct 2018

Mary

Not ready

*Front desk staffs are not ready to welcome their guests even though we booked and fully paid since weeks ago.
Takes long time to search our booking record....
*Can’t fulfill requested king size bed in either room

Family

10/10

Exceptional

27 Aug 2018

David

Great hotel - comfortable, clean and friendly.

Very comfortable hotel, clean and convenient. Great breakfast, friendly staff. I'll definitely stay here again next time to Medan.

8/10

Excellent

23 Aug 2018

Martien

Buffet breakfast always had a good selection that changed daily.

10/10

Exceptional

11 Jun 2018

Rickbrar

Excellent & Ideal Location

Away from the hassle and busy trafffic but yet a stone throw away, very ideal. Great customer service, cosy & comfort with full amenities.

8/10

Excellent

05 Jun 2018

Lilis

Superb service!

Smiles all around as we stepped in the hotel & Restaurant, keep up the great service!
The room is clean & comfortable.
Breakfast is good, but please change the menu, cos it gets boring when we’re eating same varieties during our 4 nights stay.
A reward should be given to restaurant server Dika for his untiring smiles and warm service.
We’ll definitely be back if we’re in town again.

Family

4/10

Poor

26 May 2018

Disappointment in front desk, conceirge

Conceirge lacked knowledge of English and had difficulty in communications. There is also lack of information for tourists (no maps, no recommendations on places of interest). I could get more information from Google than the Conceirge. Worst service in all SPG hotels so far.

Front desk gave different information. During check in, I opted to pay for half a day more as I wss told latest check out is 1pm, and i was planning to check out at 4.30 pm. When I was checking out I was told the latest I could check out was 3pm, so I wasted half a day's payment.

Also during check out, the half day rate was much more expensive than what I was quoted on check in. This was resolved however, when front desk staff used the earlier rate, but seemed to do so reluctantly and \"out of goodwill\". I feel that this is unacceptable.

Front desk also did not recognise any SPG member benefits due to Expedia booking, I have learned that I should book direct from SPG in future.

Conclusion : will try the JW Marriott nearby for next visit, unless service improves at Four points. Really the worst experience thus far from a SPG hotel.

10/10

Exceptional

07 Apr 2018

novawaty

Clean, and good location, good staff

8/10

Excellent

21 Mar 2018

Sanny

Poor service at receptionist

Only 2 desks available out of 4 both check in and chec out. I spent sometimes waiting to be served. Please improve. Thanks.

Others are great.

6/10

Pleasant

02 Jan 2018

Rahmad

Service was not at Sheraton-level service

Stayed at the hotel for three nights in two connecting rooms with my family. The hotel is conveniently located in the city centre but away from traffic jam areas. The hotel is a short distance away from major malls in Medan and culinary locations. Our rooms seems to be newly furnished and very nice. The room was said to have a city view but was blocked by a big wall.

Service is not as expected from a Sheraton hotel. One time we came home in the afternoon but one of our room was cleaned and the other was not, when I asked the cleaning staff he said that my room was the responsibility of another crew (somewhat confusing since its a connecting room). One time soap and shampoo was not delivered and I had to call to ask for it. Upon checking out, had ordered a breakfast box for the kids because we left early in the morning but was never made by the staff. And many more...

Careful when arriving if you are using a sedan because to accessed the hotel lobby one need to go up a swirling ramp that is poorly designed resulting in all sedans that I rode running aground and slightly damaging its underside.

Family

6/10

Pleasant

03 Aug 2017

ashok

Staffs are not supportive

Hotel is ok but the staffs were not pleasant and. Concierge has very minimum people to attend

4/10

Poor

25 Jul 2017

Verified traveler

Not too happy

Very slow staff when checking in and checking out, very unprofessional and a bit rude. Stayed for 3 days and the room was not completely ready kind of forgot things...such as toilet paper/ tissues. Definitely will not coming back. Breakfast staff always interrupting us to make sure that we are the hotel's guests by asking our room number.

Partner

10/10

Exceptional

13 Jun 2017

Pei Zan

Good and Worth

Staffs are friendly. Service is good. Room is comfortable. Buffet is good too'.

Family

8/10

Excellent

12 Apr 2017

Suhaimi

Nice and comfortable clean..good food

Excellent service,good food,Good respond from staff,good manners...

4/10

Poor

21 Oct 2016

ariyadi

Need improvement

this is the second time that airconditioning is working properly, really feel hot. view from the room is bad.

10/10

Exceptional

15 Aug 2016

firdaus

thank you grand cerela

thank you grand cerela!
most of the time i was too exhausted when i checked in.
this time i order the in toom dining!
what i oredered was not even in the menu!
but the chef did it far beyond my expectation!
the best fried rice special mixed with seafood i ever taste in medan!
thankyou all for the pleasant stay i that i had there

firdaus

6/10

Pleasant

09 Oct 2015

Keap Kwang

Not a 4 Star Hotel. Zero facility.....

Its just average with the price that i paid. Can get a better hotel in town area near to train station for Railink.

2/10

Poor

02 Oct 2015

Malik Hussain I

Staff is not friendly

After I checkout the staff said that you have to pay at hotel, while the Payment is already done and collected by expedia, What the hell is this? More ever Internet speed is terribly slow, The food quality is also bad, All the hotel is smelly (smoking). I had plan to stay here for a week but now am going to leave just after 1 day.

10/10

Exceptional

26 Jun 2015

Verified traveler

Recommended

Excellent getaway!

8/10

Excellent

04 Feb 2015

MOHD SHAHIDAN

good but...

Room condition is good. Relatively a new hotel. Breakfast could be improved. Limited selection available.