Hotel Amazon by On Vacation

Colombia , Leticia
LETICIA, Vereda San Jose
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20 reviews shown

2/10

Poor

03 Nov 2025

Mateo

We stayed at On Vacation Amazon near Leticia from 31 October to 3 November 2025. Unfortunately, our experience fell significantly short of expectations, and I would not recommend this property nor the affiliated SelvaTours operator to other travellers.

🏨 Hotel — On Vacation Amazon

What initially appeared to be a jungle escape quickly became an uncomfortable and frustrating stay.

Key issues encountered:
•Misleading package & food situation
Our booking ($341.87 AUD, double standard room, incl. breakfast and transfers) did not make it clear that you must purchase a full-meal package or pay inflated restaurant prices once onsite. The hotel is isolated — approximately one hour from Leticia’s port — with no alternative dining options. Once you arrive, you are effectively captive.
•Aggressive upselling & membership pitch
Upon arrival, guests are subjected to an hour-long sales session for a USD $5,300 hotel “membership”. It set an uncomfortable tone and felt highly inappropriate for a hospitality environment.
•Poor room infrastructure & comfort
•Air-conditioning only available 8pm–5:30am and only upon request, often with a 20-30 minute wait
•Bats in the room, including one flapping around while we tried to rest and others trapped in the walls
•Rooms constructed of thin timber planks with no sound insulation — early-rising guests and loud TVs/music from 4am made rest impossible
•Room odour likely from humidity and wildlife presence
•Cleanliness passable but certai

Leisure Partner

8/10

Excellent

27 Jul 2023

Sebastian

Nice Place to disconnect, beautiful view of the Amazon river, Nature sounds all day around. Keep in mind that there is jot Cellphone reception due to the Hotel location. you can pay for WiFi approximately $3 to 4 dollars for 6 hours only and you can only use Whatsapp for messaging and audio calls (not video calls).

Leisure Family

4/10

Poor

15 Jan 2023

Francois

It does not exist. Get picked up by van and driven 15 minutes to waterfront market. Cross an unsafe bridge and hike 25 minutes on boards and in mud to another water front. A man starts giving a speech in Spanish. I grab my bags and

Leisure Partner

2/10

Poor

08 Mar 2020

Konstantin

If it’s not the worst place in the world it’s definitely the worst place in the Amazon. I purchased prepaid, all-inclusive package for 2 adults and 1 kid. False advertisement from beginning to the end
1. First of all, they do not mention anything about the fact that property can be only accessed by boat. It’s takes about 1 hour and cost is 45,000 peso (15$) per person one way, adding 90$ to your bill for 3 people
2. When you arrive, you will get to a jail style resort which you can escape only by boat and again you have to pay 45000 per person for any ride to any stupid shopping holes they choose to take you
3. All-Inclusive they advertise is far from All Inclusive.
No beer is included - you can buy one for 5800 Peso!!!
No wine is included - cheapest bottle available is for vinegar wine at 100,000 peso
No rum - they said they “ran out” at 12:00pm on a day of arrival
Only available liquor was Extra Cheap Gin and Vodka I would be scared to wash my foot in. Literary gasoline at the most 2$ per gallon
No juices! Yes in the Amazon, where every hotel and restaurant offers you local juice, this Tourist Trap will give you Chemical colored Syrup, disgusting, corn syrup filled nasty liquid
4. Food was disgusting. Dinner starts at 7pm. No tables were available until 8:30pm. At 8:30pm there was a line of at least 300 people and it took us at least good hour to get to buckets of vomit they call “great tasting buffet” the only thing I could eat were boiled eggs

Leisure Family_with_children

8/10

Excellent

17 Oct 2018

Luis

Great place and nice to spend a quite time, good staff

8/10

Excellent

11 Sep 2016

Carolina

The best hotel in the middle of the jungle

The best hotel you can find in the middle of the jungle. A great finding....For sure there are a few bugs, wi fi is not the best....but you can't expect more in the middle of nowhere.
Very nice staff, spacious and clean rooms, nature and animals into the hotel, great tours.
You have to take a taxi from the airport to the harbour - 7 minutes, then you have to take a boat - 20 minutes. When you go out from the airport, hotel staff offer you a two ways ride. Only pay one way because on the last day you go to a tour to Tabatinga, Brasil and they leave you at the airport anyways.
Food is ok, a bit repetitive, but good.

Partner

8/10

Excellent

08 Apr 2016

Maria

Amazon

Lovely stay, the food wasn't that good though.

Family

4/10

Poor

04 Jan 2016

Verified traveler

not good

Terrible hotel. No information on how to get to the hotel. There is no road to the hotel. The only means for transport is through a taxi and a boat. Tarantula, roaches, crickets in the bathroom are normal. No atm, almost no wifi, no landline anywhere, no cellular signal. Terrible service and food.

Partner

6/10

Pleasant

05 May 2014

Verified traveler

Good rooms bad staff

This hotel is a good solid hotel who are let down by their staff and a thirst to get every last penny from you. The food is good, you get 3 main meals and a rather poor snack. Free alcoholic beverages are also included in the price. The pool is very nice and a great way to relax on hot days. Entertainment is cheesy but better than nothing.

The trip we took with the hotel is the worst trip I have had in my life and would not recommend to anyone. This is not a good place to use as a base instead stay in town but come out here for a few nights to relax.

The airport transfer was idiotic at best. All transfers leave at 0930 but the two daily flights leave at 0130 and 0430 so you have to hang around a very boring town for a while. If you have a high expectation or any expectation of customer service don't stay here.

8/10

Excellent

24 Feb 2014

Tina

Trapped in the Amazons

The hotel is exactly as photographed as are the rooms. The water in the shower is cold only, which I expected. I did not like the fact that despite the fact we vacationed as a couple, we were put into tour groups at the hotel. They have a 1-2-3-4 system and that denotes what time you eat, who you travel with on outings. I thought there would be more physical activities available like repelling, zip lining, etc.. They have alot of boat and walking tours. We were bored and left a day early.

8/10

Excellent

14 Jan 2014

Nelson

Excelent choice into the Colombian Amazonian

It is an extremely comfortable place, considering that it is localted in the shore of the Amazon river. It was a reaaly pleasent and comfortable stay.

8/10

Excellent

23 Jan 2024

Rudi

Wunderschönes Hotel. Einziger Nachteil, es liegt im Jungle , 30 min mit dem Boot auf dem Amazonas. Das war auch ein wenig Abenteuer. Ohne Boot kommt man leider nicht vom Hotel weg..

Business

10/10

Exceptional

12 Aug 2023

Heinrich

it is a holyday resort at the edge on the Amazon jungle. keeping in mind this, the resort is spectacular. within the resort there are clean wooden boardwalks and which goes then into silty jungle paths. there are good daytrips available. what you can't expect is hot water in the shower.
the 90minute transport from the airport to the resort is well organized and pretty picturesque.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2023

geovani

Es muy buena la opción que dentro del hotel puedas contratar tours cada uno vale la pena

6/10

Pleasant

13 Nov 2019

Le lieux est magnifique en bordure du fleuve Amazone. Belle piscine, la zone de cocktail, la restauration sont agreables, mais l'etat general d'entretien global de l'etablissement, des chambres ainsi que des salles de bain laissent à désirer. Quel dommage pour un établissement de ce type qui devait être très beau à ses debuts. De plus l'accueil à la reception se fait d'une manière froide avec très peu de sourire...

Leisure Friends

6/10

Pleasant

11 Sep 2019

JAVIER

Amazonas hotel retirado de Leticia

La primera noche sin ventilador, no es recomendable tomar tour con otro operador diferente al hotel, si hay problemas perderas 1 día, no hay señal wifi ni celular, el viaje mejoro gracias al gerente.

Family

2/10

Poor

10 Sep 2019

Linda

Le pire hôtel que j'ai jamais fait, aucune justification au niveau du prix. Chambre sale sans serviettes (la chambre n'était même pas prête pour mon arrivée alors que je les avais prévenu, j'ai attendu 45 minutes) et personnel extrêmement désagréable dès mon arrivée (pas la totalité mais plus au niveau du management). Refus catégorique (et avec un grand sourire) de m'aider à porter mes valises à la chambre (pourtant nuit à 85€ ce qui est une grosse somme pour la Colombie). Apparemment, ce service n'est pas inclus avec les services offert par l'hôtel.... ils ne m'ont pas aidé pour le trajet d'arrivée à l'hôtel qui est assez complexe quand on ne connait pas et j'en passe...décidément aucun service n'est inclus pour cet hôtel. La nourriture est infecte, sans gout. L'hôtel est une sorte de club de vacances (de nombreux clients sur la terrasse par exemple, plus d'une centaine de personnes) extrêmement bruyant, ce n'est pas la bas que vous allez vous reposer. L'hôtel est gigantesque et certaines chambres sont très loin de la réception (20 min à pieds pour la mienne). Je ne recommande clairement pas. A vrai dire, malgré une réservation de 4 nuits, je ne suis restée que 3 nuits alors même que je ne pouvais pas me faire rembourser et que j'étais ric rac financièrement... C'est clairement une honte de fournir un service de ce genre. HOTEL A FUIRRRRRRRRRRRR

Leisure Self

6/10

Pleasant

03 Aug 2018

Verified traveler

Paraiso

Muy lindas las instalaciones , las comidas no fueron deliciosas.
los tours muy buenos aunque el ultimo de conocer Brasil no vale la pena

10/10

Exceptional

07 Sep 2017

Andres

Perfect hotel inside the jungle

The location is the best, inside the jungle and overall a very good place to be.

6/10

Pleasant

05 Jul 2017

rodrigo

Sitio interesante con defectos complicados

El hotel es bonito y tiene buenas instalaciones pero el encanto se pierde con la mala calidad de la comida y el desorden de las actividades. El personal es bueno pero se siente estresado y prevenido. Yo no regresaría.