Name: Residence Inn Durango
Address: 21691 Highway 160 West, Durango, 81301, US

6/10

Pleasant

23 Jul 2026

Michael

a) hallways are dark and dated; doesn’t feel fresh
b) room TV not responsive to poorly marked remote; night clerk had no idea how to adjust; no in-room tutorial on use of non-intuitive remote; engineer came next day on request, and indicated that they’ve had a lot of complaints about the “new system” (confirming what the evening clerk had told us the night before) and that he didn’t like it [NOTE TO BRANDS: Don’t introduce new systems without having them vetted in a variety of properties and a variety of management companies]
[NOTE TO OWNERS: Involve your operating teams or your management companies’ operating teams, not just the corporate teams, in these decisions]
c) front desk attendants are terrific; friendly, knowledgeable (except about TV’s; see above); breakfast buffet was as expected (some fresh fruit would have been a nice add); rear entrance (near the only elevator) does not have disabled parking; Chief Engineer is A+
d) Housekeeping is poor — a piece of trash was sitting on the floor next to the elevator for almost 24 hours before Hkpg picked it up to throw it out, and its location was adjacent to the hkpg room on the same level; Hkpg missed our alternate day service one day; the next day, after my request, and our being out of the room for 3 hours, we came back to a disheveled room. The Hkpg Supervisor attempted to explain why (Hkpr doesn’t speak English; Hkpr doesn’t have schedules during the day) rather than apologizing. Supervisor was a clear FAIL.

10/10

Exceptional

23 Jul 2026

Mary

It is a very ni ce place to stay . Staff was very nice and helpful ..breakfast could have been better …

10/10

Exceptional

23 Jul 2026

Sharon

We stayed here for a couple of nights when riding the train. It's a nice hotel. They're in the process of updating it. The ice machine didn't work and we had to walk to the hotel next door for ice. I felt so sorry for the young woman at the front desk because people were complaining and one man was rude, but it wasn't her fault. Plus, she was several months pregnant. It was a minor inconvenience in my opinion and we're planning to stay here again next year. We walked to the train and restaurants/shops were within easy walking distance. We enjoyed our stay.

2/10

Poor

19 Jul 2026

Suneet

Bathroom sink was clogged, staff was rude, they ran out of complementary breakfast on our last day of stay. Creamer is room was of poor quality. Bed was not made even when requested. Hand soap was split in to two pieces. See pic’s attached.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Mary Anne

New- Parking fee $10 plus 4.47 tax per day, was not acknowledged upon booking reservation. Kitchen utensils limited, no ice bucket, the view terrible, we were looking at satellite dish, ladders, service area.Breakfast was adequate but not as good as it used to be. No potatoes, boiled eggs. It was a satisfying but not like it used to be to be. Be going there over 30 years or more.

Family_with_children

8/10

Excellent

08 Jul 2026

Andrea

Stay was pleasant and the hotel was as expected. Staff was reluctant to accommodate our day sleep schedule for cleaning but we managed a work around. (We are night shift workers)

Partner

4/10

Poor

01 Jul 2026

leah

I had brown staining on the wall in the bathroom of my room. It looked like fecal matter and was also behind the toilet.

I was extremely grossed out and I would never stay here again. I had no other choice bc there were no Airbnbs available to travel with pets. Extremely gross.

Pet

6/10

Pleasant

29 Jun 2026

Olga

We ran into an issue with our room not being available, but was corrected by front staff. Breakfast was frustrating though, little to no food was available for our family of 6 that was traveling. Eggs nor potatoes were being refilled.

Friends_and_family Family

4/10

Poor

27 Jun 2026

Austin

Nothing about this place was clean, from the over flowing trash cans outside to the room. The kitchen counters still had food on them, dishes dirty, dog hair all over the couch, hair in the bathroom, and ALOT of bugs, everywhere. The color in the TV was going out and despite calling about it twice and talking directly to the front desk person, it was never fixed. We were told the manager would call us on three separate occasions to discuss compensation and the issues, she never did, and when we went downstairs to talk to her when she was there, she was not available. Also, the rooms only get “cleaned” every 3 days.

Family_with_children

6/10

Pleasant

27 Jun 2026

STEVEN

Terrible check in. Lousy shower head. Charged parking to both rooms…only had one car’

Friends_and_family Family

4/10

Poor

26 Jun 2026

William

Since Covid, it seems that Marriot has strived to minimize its housekeeping responsibilities in a big way. This visit was a perfect example. We were told we could have our room cleaned every other day of our 4-day stay. Even though we requested a housecleaning on Day 3, it was never done and when we arrived back at the hotel late and discovered this, we tried calling guest services. No one answered so we went to the front desk. We were told that there was no one there to clean our room and that the rooms had been marked “refreshed” when they clearly had not. We were told that fresh towels would be sent up to us and that took about 1.5 hours.
When we booked our two rooms, we realized that the rates were more than we usually like to pay, but the Expedia description of the amenities is what sold us.
Unfortunately when we arrived to check in, we were told that neither the pool nor the hot tub were usable. As we walked past the business center, we saw signs indicating none of the computers were working. They remained down during the length of our stay. There are no ice machines at the property nor do the room refrigerators make ice. Internet is spotty at best. We were never able to make use of the pool. On our last day, a sign in the elevator indicated that the pool was fixed but that no one could use it for a few more days. We were long gone by then.
We utilize Expedia often for our trips and rely on it when we make decisions on where to stay.This was a loser.

Friends

10/10

Exceptional

23 Jun 2026

Brenda

I stay here a lot when I work in Durango. The staff is great @nd very helpful. The room is very clean the kitchenette is a great amenity.

Business Pet

10/10

Exceptional

23 Jun 2026

Eirik

Excellent customer service service at the front desk.

8/10

Excellent

22 Jun 2026

Ken

Staff was helpful, the rooms, kitchen and sitting areas was clean. Surrounding areas was to main shopping locations was walkable.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Briana

The staff were nice. Would have been nice to know that the pool was going to be closed at our hotel during our stay. They did let us use the hotels pool across the street. Our room still had trash in the closet from a previous guest. The fridge in the room did not get cold enough so food we bought had gone bad during our stay.

Family_with_children

6/10

Pleasant

18 Jun 2026

Christine

The staff was great. But we thought we had reserved an accessible room, but the bathroom was tiny--nothing accessible about it. The food at breakfast was good, especially the omelets and small quiches, but they ran out of things some days, and the kitchen was understaffed and had a hard time keeping up. There was something wrong with the pool--water was a funny color--so they were draining it the day we left to clean (?) it. The soundproofing wasn't great, and there were weeds growing in the bushes around the building. And when we checked out we were charged for parking--$10/day!--even though the hotel is on a highway and there's no other place to park! So for what we paid, it wasn't a great experience.

Family

6/10

Pleasant

09 Jun 2026

BJ

Staff were competent.
Room was reasonably clean, although dark.
Kitchen was ok, but no toaster.
Breakfast was good with protein and yogurt.

We entered through a back door that was almost blocked with an overflowing trash can. Can was clean and empty when we left.

I did not appreciate being surprised by daily parking charges and a charge for using a credit card.

Partner

4/10

Poor

28 May 2026

Julie

Shabby carpet. SUPER noisy AC on the attached building. Fridge wouldn’t get cold. The usual subpar breakfast.

Partner

8/10

Excellent

23 May 2026

Melody

The lady who worked hard everyday, Brandie, to keep everyone fed in the morning did an excellent job.
The other staff were very responsive to our needs.
The room had no bathroom amenities, lotion, etc.

Partner

8/10

Excellent

22 May 2026

Gilbert

Clean rooms and quiet

10/10

Exceptional

17 May 2026

Ronald

Breakfast was fresh. Clean rooms. The staff were very helpful.

Friends_and_family Family

8/10

Excellent

16 May 2026

Carson

Staff was nice and rooms were decent/ clean.

10/10

Exceptional

14 May 2026

carla

CLEAN ROOM, GOOD LOCATION
NOT NOISY

Partner

10/10

Exceptional

10 May 2026

Lynn

Nice breakfast, great choices and variety. Staff was very friendly and helpful. Room was very clean and roomy

Partner

10/10

Exceptional

05 May 2026

Christina

Return visit, love Durango and love this hotel!

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Susan

The internet wasn’t the best but everything else was fantastic.

Partner

8/10

Excellent

24 Apr 2026

Jeannette

Yes

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Donald

Room was very comfortable!

Partner

8/10

Excellent

30 Mar 2026

Donna

Clean room, friendly staff. Breakfast needs more veg/vegan options. Pet friendly hotel and unfortunately people let their dogs go anywhere and don’t pick it up. Need to watch for “landmines”.

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Prashant

Suite rooms were large, clean and had updated bathrooms. Lighting in the room could be improved. Breakfast has good selections and changes every day. We rented 3 rooms and the garbage dispenser broke in in one of the rooms but otherwise stay was uneventful. There was a confusion with our late check out, the lady in the front desk said we could check out by 3 pm but we started getting calls from the hotel to check out at the regular time. Apparently, the lady did not know that check out could only be extended till 2 pm. The hotel however honored our original request to check out at 4 pm.

Family_with_children

6/10

Pleasant

17 Mar 2026

Jerry

Breakfast was severely lacking. No fruit no eggs waffles sausage cereal and gravy

10/10

Exceptional

10 Mar 2026

Tasha

We had a wonderful stay. Clean & the best customer service.

Family_with_children

10/10

Exceptional

02 Mar 2026

Zoell

Good air conditioning, quiet stay, very clean

Self

10/10

Exceptional

19 Feb 2026

Nicholas

Great amenities, and super friendly staff.

Self

10/10

Exceptional

06 Feb 2026

David

Very clean and very well maintained.

Leisure Family

10/10

Exceptional

21 Jan 2026

Joe

Staff was friendly. Good room layout

Leisure Family

6/10

Pleasant

20 Jan 2026

Joseph

If they have little kids. Don’t put them on the second floor. Man the noise from the running around until 9:30 at night.. everything was fine.

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Michelle Hester

Clean room, good breakfast , kind staff

Leisure Partner

8/10

Excellent

10 Jan 2026

Ashley

The housekeeping staff were so sweet. We love the staff and seeing them year after year (like John).
We were unhappy with the people below us complaining about every little thing (first time ever for us anywhere). Brandon handled it the best he could. Hoping that family will show a more exclusive resort. We love how dog and family friendly this location is. We are already booked again!

8/10

Excellent

07 Jan 2026

Danielle

Stayed in the 1 bedroom suite. Did not like that access to the bathroom was through the bedroom so I got woken up every time my son opened my door to walk to the bathroom and close/open that door. Who thought that was a good design?
Breakfast was small and I saw neither hot food or fresh fruit - the only things I would consider eating. So I basically got nothing to eat. The cheap pastries were a joke and there was only 1 muffin left at 8am. I got coffee, that was it.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Miranda

We were originally put in a room on the ground floor next to the egress door to the parking lot, and quite literally got zero sleep. The door slamming shut all night is directly on the other side of the headboard of the bed, and there’s little to no insulation in the wall. We let the front desk know, and they were very quick and courteous in assisting with a room change. From then forward, our stay was great! Clean room, courteous staff, great location. (Just avoid room 118!)

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Linda

Breakfast very poor. No hot food at 8:30. No one around taking care of Buffett. Very Disappointed! Expressed concern to front deck. No follow thru.

Partner

8/10

Excellent

28 Dec 2025

venkata r

Housekeeping
We opted in for daily full cleaning, but no housekeeping staff attended our room over the three days. This was disappointing and did not match the level of service expected.

Breakfast (dietary concern)
Several members of our group repeatedly confirmed with the chef/staff that the omelets contained no other meat. Despite those assurances, we later noticed pieces of ham in the omelets, and our group of approximately 25 people included many guests who avoid meat/are vegetarian, so this created a serious dietary concern.

Pool and value
The pool did not appear clean during our stay, and overall the experience did not feel worth the price paid. Based on these issues, we would not choose to stay here again.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Anneliese

Room was spotless and staff was very friendly

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Theresa

We were greeted by John who made us feel like he had been awaiting our arrival the whole day. John was happy, kind and had the warmest and friendliest smile I have seen all that day! After an 8 hour drive with kids, it was truly wonderful to feel so welcomed.
Breakfast was great every morning and the two ladies who were working each morning were so kind and friendly too! Each morning staff member welcomed us down like they made breakfast just for me and my kids. I have never felt so welcomed in a hotel before! This was one of the greatest hotel experiences I have had in a very long time! I will definitely book this hotel on my return.

Leisure Family

10/10

Exceptional

10 Dec 2025

Vincent

Really charming hotel. Very friendly staff across the board - we interacted the most with Pablo, John, and Brandi

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Allison

We found crok

6/10

Pleasant

18 Nov 2025

Kayla

Mostly clean, there was someone else's hair on the ceiling in the bathroom. The walls are paper thin, so we were up all night listening to the neighbors tv, and them walking around.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Linda

Place was ok but needs updating. Had to request room service, healthy breakfast choices were limited, further from center of town than described. Extra charge to park a vehicle but impossible to get around without one. Two bedroom suite was spacious with nice kitchen.

Leisure Family

4/10

Poor

09 Sep 2025

kevin

The room above us started banging and making a lot of noise at about 2:30 am. Around 3:30 am I called the front desk to complain. The noises finally stopped around 4:00 am. When I spoke to the front desk in person in the morning it was the same staff that I talked to at 3:30 am. He said “they should know better”, and that they were extended stay guests. He told me that it shouldn’t happen again for the next night. He seemed very dismissive and unprofessional towards me and the whole situation.

Leisure Family

4/10

Poor

25 Aug 2025

Ron

Our room was just outside of the patio where the grill and setting was. People were partying way past 2:00am . It was so loud we couldn’t sleep. Paid way too much money for such inconvenience . Very poor customer service and management

6/10

Pleasant

24 Aug 2025

scott

Pool not working, refrigerator not working, staff helpful but limited. We ruined our leftovers, some groceries. Seriously 10.00 parking fee is bs
Will not stay there again

Leisure Partner

10/10

Exceptional

13 Aug 2025

sarah

Great hotel

The front desk staff was really great! The coffee was really great, the breakfast was above average (egg white fritt for the win) and the staff was super nice and helpful. Loved this location and would highly recommend for anyone traveling through Durango.

Friends_and_family Family

8/10

Excellent

24 Jul 2025

Stewart

Quiet

Leisure Partner

2/10

Poor

18 Jul 2025

Stephanie

I booked through Expedia and everything was great
I got to the Hotel and the guy behind the Counter, John, told me that they didnt have a room for me even though i had confirmation of a room and my payment went through. He also told me that the 3rd party over booked and there was nothing he could do. So, I called the Expedia and straightened it out and they contacted the hotel and the hotel was actually the ones that over booked by not updating their website. Expedia was able to get my payment back and helpful in resolving the issue.

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

charles

The breakfast was considerably better than other hotels. The fire alarm at midnight was inconvenient and apparently not all that necessary. This is a nice hotel and I recommend it.

Leisure

6/10

Pleasant

11 Jul 2025

Verified traveler

Evening Staff was excellent!

Within walking distance of train depot and great restaurants. Evening staff was extremely helpful and attentive to needs of guests…made recommendations, gave directions, etc. Morning staff was just the opposite. Breakfast was a joke … there was one lady attempting to do everything…she was doing her best but she needed help to ensure all guest was served in a timely manner.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Patricia

It was good

6/10

Pleasant

05 Jul 2025

john

A little bit dated. Room was spacious.

6/10

Pleasant

26 Jun 2025

James

Overpriced Option

We enjoyed the extra room of their 2bdrm suite but given the pool was cold and dark (not family friendly), no ice machines available, parking available only at an extra charge, breakfast was hit and miss for a Residence Inn was vastly overpriced.

Friends_and_family Family

2/10

Poor

17 Jun 2025

Sharon

We went to check in to this hotel that we had previously reserved. When we arrived late afternoon, we were informed that they did not have available rooms and sent us to a sister hotel down the street. This has never happened before and it was very disappointing. Never trust your reservations at this hotel, even if it is prepaid like ours was.

Leisure Family

8/10

Excellent

07 Apr 2025

Melissa

Staff was very friendly.

Leisure Family

6/10

Pleasant

21 Mar 2025

Aissa

Good location and nice space.
Could hear a lot the floor above us.
Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.

Business Family_with_children

10/10

Exceptional

12 Mar 2025

Teresa

Excellent Stay for the Money

From the excelent, fast, friendly check-in with John, to the comfy bed, large, clean room, and great breakfast options, We would definitely stay here again! Also liked the indoor pool, hit tub and fitness room, though didnt have the chance to use them. Easy walk into historic Durango and the bike path!

Partner

8/10

Excellent

12 Mar 2025

Verified traveler

Met our needs but room for improvement

Pros: Great location - convenient to downtown and 35-40min to Purgatory. Loved the 2 bedroom room option with kitchen for our family of 4 so we could cook dinners and have some separate space. Great-smelling bathroom amenities and breakfast buffet had a nice selection. The kids enjoyed swimming in the pool but it was pretty cold (~78degF). If the weather had been better, we would have liked to utilize the fun Sports Court. John at the front desk was very helpful with our questions or needs. We enjoyed getting hot peppermint tea in the lobby. The female employee refilling the breakfast on Thurs and Fri was great, and kinder than the male employee who worked the buffet Sat-Sun.

Cons:
There were apples left in our room fridge from the previous occupant. The fridge had an intermittent leak inside from where the freezer connected to the fridge. The bathroom door was extremely squeaky whenever it moved which was annoying at night. Several of the dishes in the cabinets were dirty & had to be re-washed when we arrived. Would have appreciated a small skillet, silicone spatula, and a few other kitchen utensils to be stocked.

Friends_and_family Family

10/10

Exceptional

06 Mar 2025

Kinsey

Great comfy 3 night stay!!

Nice big suite! 2 bathrooms for privacy was perfect! Clean and the staff was great!! Thanks to John and the ladies cleaning!!!

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Brenda

I love staying at this place when I go to work in Durango it’s perfect. It’s a walkable to downtown. It’s close to the hospital. I work at the Dogs are allowed. It’s clean. All the employees are lovely.

10/10

Exceptional

20 Feb 2025

Whittney

SNOWDOWN or BUST!

The staff here was great. Due to poor working conditions, I needed to check out of my hotel in Cortez early, and the staff was not only able to get me an early check-in but were also exceptionally kind during my four-night stay at the property. I needed to come into town for some business engagements during SNOWDOWN week, one of Durango's busiest weeks. I have been on the road A LOT this year, and my time in Durango was exceptionally pleasant. I honestly was sad to leave and head to Denver for my next leg of the trip.

Business

8/10

Excellent

19 Feb 2025

Abigail

Staff were great. Breakfast was good but had limited options. It would be nice to have access to ice machines without having to ask the front desk. Hot tub was nice. Overall had a great visit and would stay here again!

Leisure Partner

4/10

Poor

19 Feb 2025

Jered

Pay a few more dollars and get a lot more

First room we were given bathroom sink was clogged and they fixed it promptly. A day or two later water was coming down from the bathroom ceiling. Called the front desk between 4 and 5 they said you have to change rooms now. Get moved to the thrird floor and the elevator could not be called to the third flood from the 3rd floor. The carpet seemed like it was a few year over due for a steam cleaning in both rooms and our friends rooms as well.

Friends_and_family Friends

6/10

Pleasant

03 Feb 2025

Carlos

The staff was very defensive over a compaint I made. My door was open all that because the lock triggered by itself. I wasn’t feel secure during my stay

Leisure

10/10

Exceptional

17 Jan 2025

Brenda

The staff is over the top nice. The breakfast, coffee, room condition, workout room, grill, outside fireplace all over the top. Thank you so much

Business Pet

6/10

Pleasant

15 Jan 2025

Jannette

.

Leisure Family

10/10

Exceptional

04 Jan 2025

Jene

Beautiful views of the snowy mountain right on our room window. The staff could be nicer- could be more friendly or could be much happier lookin, considering it’s such a lovely place.

Business_and_leisure Family_with_children

10/10

Exceptional

01 Jan 2025

Daniel

Clean, well maintained and no hassles while staying at the hotel. Very convenient location to downtown Durango.

Leisure Family_with_children

4/10

Poor

26 Dec 2024

Kent

Door to get into building was broken so you would have to go to staff each time to enter building to access room, when asked if the was anther way to get to the room it was never answered. Never again will I stay at this facility and I will also let my friend know so they can make there owe choice.

10/10

Exceptional

25 Dec 2024

DOUG

I was up there for the holiday

Friends_and_family Family

6/10

Pleasant

16 Dec 2024

benito

The master bedroom was cold and the other rooms were warm. One of the rooms had many many bugs. The garbage was not adequate and i couldn't replenish the paper towels. The breakfast was very good there were many options however there were no potatoes. There is no ice machine which made it inconvenient we had to get it from the front desk.

Leisure Family_with_children

10/10

Exceptional

09 Dec 2024

Gary and Sara

Great 2 bedroom King with en suite and well suited

The elevator was out of order.. my 86 year old mother was a trooper as we had a long long hallway walk after climbing to 2nd floor.

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

Glenn

Elevator was out of order. Heater did not work & had to move to another room

Leisure Family

6/10

Pleasant

08 Dec 2024

Steven

Not impressed!

Not impressed at all! We won’t stay there again, I’m sure there’s better places to stay.

Business

2/10

Poor

08 Dec 2024

Amanda

Very rude night staff.

Our room was on the second floor. When we brought our bags in, we noticed the elevator was out of order until further notice. We asked the guy at the desk and he said we had already “most definitely” been notified by email that we would have to use the stairs. I tried showing him my emails that most definitely did not include that info but he refused to look at them. He also gave us room keys that didn’t work. When we went back to the front desk to take care of it, he told us we didn’t know how to use the keys and came around to show us on three different doors. It didn’t work for him either. He had to give us new room keys. Very rude night staff.

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Maya

Clean, breakfast was decent

Leisure Family

10/10

Exceptional

27 Nov 2024

jan

Great

We had the two bedroom suite. It was lovely modern and immaculately clean. The property was better than th

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

Lavanya

Its a good reception

Business_and_leisure Family

8/10

Excellent

24 Nov 2024

Joanne

Thanksgiving travelers

We were traveling to Utah. We stayed one night. The handicap accessible polities were great. The only complaint I is the garbage disposal did not work and the kitchen was stopped up.

Friends_and_family Family

10/10

Exceptional

29 Oct 2024

Bethany

Breakfast was great. Everything was good.

10/10

Exceptional

28 Oct 2024

Judith

Large.space

Leisure Partner

10/10

Exceptional

21 Oct 2024

Marcia

Very nice facility. Convenient to downtown and shopping. Clean. Good beds. Nice kitchen. The tv channel selection was very limited though.

Leisure Family

10/10

Exceptional

19 Oct 2024

Rachelle

Nice cozy stay

Leisure Family_with_children

10/10

Exceptional

16 Oct 2024

Jennifer

Beds were comfortable! Breakfast was amazing with plenty of options. Staff was friendly and attentive.

Leisure Family

2/10

Poor

13 Oct 2024

mark

we did not even get checked in even though
we had a confirmed reservation through expedia.
The hotel had overbooked and failed to update the web information with expedia.
Then it was hours waiting for a call back to get a promise of a refund. Hope i get a refund soon as we did not a room but paid in advance.

Leisure Family

10/10

Exceptional

30 Sep 2024

Tony

Beautiful property

Leisure Partner

10/10

Exceptional

21 Sep 2024

Derek

Very nice hotel, typical of Residence Inns. Convenient to downtown and rail station. Excellent breakfast provided.

Partner

8/10

Excellent

26 Aug 2024

Terry

Everything was good except after checking in. We found out there is a 10.00 a day parking fee, and a 5.00 a day property improvement fee. I feel that is just money grabbing on top of the fact that it was pretty pricey to stay there. If this property was downtown where parking is a commodity,It could be justified. This property is in the city limits but not downtown.

10/10

Exceptional

21 Aug 2024

Sonya

Great property! Rooms were roomy and comfortable. We had a great view of the mountains plus there were great trails close by. It was close to the main street of Durango. Nice breakfast. Great staff and dog friendly. I would definitely come back.

Friends_and_family Family

4/10

Poor

18 Aug 2024

Casey

.

Leisure Family

10/10

Exceptional

03 Aug 2024

James

Wonderful stay, very nice hotel. Rooms were as advertised, very clean. Morning breakfast was quite satisfying, all staff very nice. Hotel is VERY convenient to downtown Durango! Highly recommend!

Leisure Family

10/10

Exceptional

14 Jul 2024

Sharon

We had a 2 bedroom unit and it was very clean, the staff was professional, friendly and accommodating. Our room was clean and quiet. The free breakfast was very good with a great variety. I’d love to stay there again.

Leisure Family

8/10

Excellent

11 Jul 2024

cindy

Very nice

Everything was fine

Partner