Name: Best Western Plus Carousel Inn & Suites
Address: 605 S Lincoln Street, Burlington, 80807, US

2/10

Poor

27 Jul 2026

Steven

The room that we received was OK, but we had a very drunk individual a above us. I had to convince the front desk staff to move us to a different room instead of them dealing with the person.

4/10

Poor

25 Jul 2026

Sharon

Room was not very clean and smelled musty. The A/C was very loud every time it kicked on. Not a good night sleep after an 14 hour travel day. Overpriced. Did not stick around for breakfast. The staff was nice. Plenty of parking. I will not stay here again.

10/10

Exceptional

25 Jul 2026

KaTrina

Great hotel. Clean and nice rooms. Staff was super friendly. No issues with pets.

8/10

Excellent

15 Jul 2026

Dustin

Average hotel. Met minimum expectations. Front desk was not friendly or welcoming.

Partner

4/10

Poor

13 Jul 2026

Talitha

The initial check in was a joke. After waiting behind someone to check in the clerk answered the phone and told me it would be a minute. I said I just needed to check in. He stayed on his phone call but went to check me in and said that he couldn’t use my ID, even though my ID matches the card we always use to book our rooms, I had to go outside and get my wife who was with the kids and our dog and have her come inside to show her ID, this has never been an issue at any other stay we’ve had. We then got to our room and attempted to sync our devices to the WiFi and the connection was terrible, I then went to turn the tv on and there was no internet connection to the tv and the cable connection was only playing audio and no video, I went downstairs to the clerk and she said she would add it to the maintenance list. I asked if there was anyone that could look at it and she said no not until 9 a.m. I realize I could have switched to a new room but it wasn’t worth moving all of our things again. The next morning we went down for the breakfast and it was basically empty. The worker was not keeping up with the food. I booked a room at this hotel on other occasions and had no issues which is why I specifically booked this hotel again. It was a disappointing stay and not worth the $220 and $100 hold put on my card. The room smelled terrible. The one positive I will say is the clerk at check out was amazing, I wish she was the one that checked us in because she actually cared.

Family_with_children

8/10

Excellent

09 Jul 2026

Julie

Breakfast was excellent, room is a little old but comfortable

Pet

4/10

Poor

08 Jul 2026

Beth

Gross room! I wouldn’t stay here again.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

robert

The room was clean and the front desk staff were friendly and helpful. The breakfast was awful. There was no milk for cereal and no cream for coffee. There was no fruit. I wasn't expecting a huge breakfast but this was the worst I've seen.

Partner

6/10

Pleasant

28 Jun 2026

Michelle

Clean room, helpful staff, comfortable beds. They dropped the ball with the breakfast. Breakfast was not well stocked. One choice of cereal, no milk, no bread for toast, etc. Guests at the table next to us told us that coffee wasn’t even offered the day prior.

Partner

10/10

Exceptional

24 Jun 2026

James

Nice, spacious clean room and very clean updated felling bathroom. Nice linens, towns and pillows. Very good value. Decent breakfast as well. Will stay here again when in town. Plenty of free parking out front. Close to food options.

Business Self

8/10

Excellent

24 Jun 2026

Randy

Hotel was nice. No elevator at our time of stay. Room was nice snd clean. Bath room clean. The door was easy to open. Beds were comfortable

Partner

8/10

Excellent

24 Jun 2026

Natasha

Room was clean and well maintained. Staff were very helpful. Only complaint was the breakfast.

Partner

8/10

Excellent

20 Jun 2026

Jillian

Excellent hotel and great breakfast highly recommend

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Tangela

It was clean and the staff was friendly, however, the continental breakfast was lacking coffee as the machine was broken and there wasn’t many food options. The room was clean but the water pressure in the shower was terrible, similar to being sprinkled with water.

Family_with_children

8/10

Excellent

18 Jun 2026

Larry

Overall the room and bathroom were clean. The flooring could use cleaning and room overall refreshing. Watch out for slippery tub!
The beds were firm, which we like. Pillows were a bit flat or lumpy.
Breakfast had a good variety. We had very good recommendation for a restaurant called Tequilas. Great food recommended by Noah

Partner

10/10

Exceptional

16 Jun 2026

Kevin

Nice and clean rooms. Breakfast was good!

4/10

Poor

15 Jun 2026

Brenda

The staff was amazing. The rooms not so much. The first room they had us in the toilet didn’t flush, the second room looked like a crime had been committed. There were stains all over the curtains and on the mattresses. The sheets were so thin you could see through them as was the towels. The bathroom sink leaked so we had to keep a towel wrapped around the faucets.

10/10

Exceptional

14 Jun 2026

Sandra

The room was clean and everything worked! Loved the shower! Breakfast was not great and food was not kept refilled, but the space was very roomy and comfortable seating.

Partner

10/10

Exceptional

11 Jun 2026

Cindy

Its a very clean , updated property. Room was clean, updated nicely . Shower did not have much water pressure and tub drained very slow. Breakfast was good. Would stay again.

Partner

4/10

Poor

10 Jun 2026

Gerard

There was a pervading and underlying damp smell in the room. The carpets in the corridors were extremely dirty; I could not even see out of the bedroom window it was so stained.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Ana

Me agrada que sean bilingues

Friends

8/10

Excellent

05 Jun 2026

Cacia

Our room was clean as well as the pool! Breakfast was decent, and parking was super easy. Staff were friendly and helpful!

Family_with_children

4/10

Poor

01 Jun 2026

Mrs. Bobbi

The HVAC system was not working in main lobby, got to my room #209 and the AC was ALSO not working in room, called front desk 2X rang no answer, finally fell asleep in a hot room. It was pretty miserable. Checked out, told same female clerk I had tried to call and AC was out, she said she was sorry, offered nothing. Will not be back.

Partner

10/10

Exceptional

01 Jun 2026

Amanda

Everything was great! Check-In staff was extremely busy but she made sure she acknowledged every person multiple times so we knew she was trying her best! (Wish I would have gotten her name) My room was comfortable and very clean! Will definitely stay here again!

Self

10/10

Exceptional

31 May 2026

Gisela

Very satisfactory our stay at the hotel the room was clean and the staff very friendly.

Family_with_children

2/10

Poor

29 May 2026

Stefanie

15 days after my stay I see another large charge on my credit card. Room was charged day of my stay. I called the hotel to inquire. They told me it was because I smoked in the room. Actually, no I did not. I am a mormon from Utah and do not smoke. My daughter and I were driving across the country to move her to Atlanta. We stayed about 10 hours total - sleep, shower and breakfast. 15 days later they are getting around to charging my credit card for something I did not do? This seems like a scam to me and wonder how many others they have done this to.

Friends_and_family Family

8/10

Excellent

25 May 2026

Thomas

Overall the property was clean and well maintained. The main disappointment was the workout room. The treadmill did not work. The seat adjustment for the recumbent bicycle didn’t move, and none of the equipment had a place for our iPads.

Family

8/10

Excellent

23 May 2026

Joshua

The only thing I didn’t like is that the hotel as soon as you walk in smells like dog breakfast wasn’t good very disorganized

Family_with_children

6/10

Pleasant

23 May 2026

Carrie

Barely any breakfast options. They ran out of a bunch of items before 8 am. Other than that, was a good stay.

Friends

10/10

Exceptional

22 May 2026

Kate

Convenient right off x-way and easy to bed online.

Partner

8/10

Excellent

22 May 2026

Karen

Only thing wrong was a very cold pool!

2/10

Poor

18 May 2026

Emily

Our room reeked of cigarette smoke despite being a non smoking room

8/10

Excellent

16 May 2026

Stephanie

Property shows some wear but is slotted for updates per a sign in lobby. Room was fine. Bath products were nice. Breakfast had all the usual basic options. It was no more than okay but it’s free, right? Area felt safe. Price wasn’t bad. Would recommend for a short stay.

Partner

4/10

Poor

01 May 2026

Janet

Don’t stay here in 2026. It is in process of being remodeled. My problem s with it were other than the remodel. A gagging overuse of hotel deodorizer, ugly old-looking couch, squeaky floor, low grade breakfast room & breakfast, the shower only flowed at half pressure in our room (303), and the fan noise did not stay on consistently over night. The toilet, sink and appearance of bathroom was lovely, but overall feels old.

Partner

8/10

Excellent

01 May 2026

Amber

The property was under renovation which we were not aware of at the time of booking. The main thing this affected for our stay was access to WiFi. The WiFi didn’t reach down to our room, and since Burlington is kind of in the middle of no where cell service wasn’t great either. Additionally one of the bed coverings was stained and so were a few of the towels. We were only staying one night so we just made do.

As far as a dog friendly hotel, it was great and the front desk staff were great and loved our pups!

Friends_and_family Friends

8/10

Excellent

28 Apr 2026

Angela

The bed was a little on the hard side for our taste. Other than that the stay was great.

10/10

Exceptional

22 Mar 2026

Wade

Clean and friendly, good experience.

Self

4/10

Poor

20 Mar 2026

James

Put in a handicap room with hole in the bathroom door, sink would not drain hairs would come back up, broken wall tiles, a pit.

Self

10/10

Exceptional

18 Mar 2026

Ethan

Great hotel

4/10

Poor

23 Feb 2026

Lea

The staff were friendly. The room however was lacking. There was hair in the sheets and on pillows, the hall had a HORRIBLE smell, carpet was tore up and the beds were very uncomfortable. When you first walk in downstairs it seemed very updated and welcoming, but once you step off the elevator upstairs the smell hits you like a wave and was very very dated. Breakfast options were minimal especially if you need low carb or gluten free. Will look for another hotel or house to rent next trip.

8/10

Excellent

19 Feb 2026

Katrina

Staff was helpful. Room was clean.

Partner

10/10

Exceptional

10 Feb 2026

Michelle

Room was in excellent shape, staff was friendly.

Business Self

10/10

Exceptional

10 Feb 2026

CRAIG

Room was clean and organized

Business Self

8/10

Excellent

03 Feb 2026

Steve

The staff was lovely, especially the sweet lady that work in late afternoon

Friends_and_family Family

6/10

Pleasant

06 Jan 2026

Debbie

The bathroom was really substandard. A dirty pvc pipe was in the overflow for the tub. The door had no hooks to hang your clothes. Paint was in bad shape and carpet was very dirty.

Business

4/10

Poor

31 Dec 2025

Jeffrey

My room was very worn down and neglected. The staff were very nice.

Leisure Pet

10/10

Exceptional

29 Dec 2025

Mary

Great breakfast & staff was very welcoming

Self

10/10

Exceptional

26 Dec 2025

Kenneth

Very nice Best Western it's one of the newer ones comfortable bed friendly staff good parking lot plenty of lighting plenty of hot water good internet decent bathrooms comfortable bed no issues although it was expensive due to all the business Travelers

Leisure Partner

6/10

Pleasant

20 Dec 2025

Christy

The furnace did not work. When I reported it the next morning all I got was thanks, I get someone on it. Breakfast was meh…

Business_and_leisure Family

10/10

Exceptional

20 Dec 2025

Scott

Clean, well kept, however shortage of coffee at breakfast.

Business_and_leisure Partner

10/10

Exceptional

18 Dec 2025

Mary Layne

The front desk and housekeeping staff were very accommodating.

10/10

Exceptional

12 Dec 2025

Alicia

.good breakfast

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Daniel

Typical fare. Coffee machine broke - it would have been nice if they had some thermoses or something to provide coffee for breakfast.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Emily A

While the room was clean and staff were friendly, there were several negatives. I chose the property because it noted it had a gym, unfortunately the treadmill was broken. Also, breakfast was subpar as most offerings were empty with slow service to replenish items. Finally, while there was no visible signs of mold or mildew in the room, a piece of art was badly molding under the glass.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Maureen

Overall the stay was great. My only recommendation would to have some check the breakfast area more frequently. One day the juice was watery and the milk was sour. The next day the juice was not available.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

WILLIAM

Not the best service

6/10

Pleasant

10 Nov 2025

Helen

The hotel was very good. The pool was empty as they had been doing maintenence. I was disappointed but it was full and running before we left. I felt like they filled it just for us. Nice.

Leisure Family

10/10

Exceptional

05 Nov 2025

craig

yes. real nice

8/10

Excellent

23 Oct 2025

Thomas

Appreciate free breakfast, eggs and sausage were fake

Self

2/10

Poor

14 Oct 2025

Molly

Customer Service was terrible. They had no concern for the guest experience, only on collecting payment. I would never recommend this hotel.

10/10

Exceptional

12 Oct 2025

Jim

Breakfast was great and staff was wonderful. Great place to stay

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Carolyn Sue

Staff was courteous and professional. Room was excellent.

Leisure Self

6/10

Pleasant

08 Oct 2025

Conrad

This property was disappointing. The breakfast was the worst that I’ve had in a long time. We had to not eat and go somewhere else. The walls are paper thin so you can easily hear the TV from the next room. The staff was very friendly.

Leisure Partner

8/10

Excellent

04 Oct 2025

Brad

Room was clean and spacious. Bed was comfortable. Breakfast was full-breakfast with plenty of options. The only negative was the WiFi. Only reason I was staying in Burlington was for work, and need good WiFi to do it. So this cost me at least 10 hours after I got home to do the work I could have done at the hotel. My next stay in Burlington will have to be at different location.

Business

8/10

Excellent

01 Oct 2025

alicia

The front desk staff was friendly the breakfast was very nice. The pool was dirty so we did not use it.
Water pressure in the shower was poor.
The breakfast was good several choices and made up for the pool use.

Friends_and_family Family

10/10

Exceptional

30 Sep 2025

Devin

Clean room, friendly staff

10/10

Exceptional

25 Sep 2025

Tracy

Great so far!

Partner

10/10

Exceptional

24 Sep 2025

Kathy

Nice place to stay

Clean and comfy. Nice shower & a good night's sleep.

Partner

6/10

Pleasant

15 Sep 2025

Jacqueline

Like most BW

We frequently stay at BW for convenience and past experiences. The only thing we'd noted is the extremely soft water made it difficult to wash soap off and the shower head although it was supposed to have multiple pressures only one worked and was a medium pressure so washing long hair was challenging. Missed the breakfast so can not give any information regarding quality or selection.

Partner

10/10

Exceptional

13 Sep 2025

Joyce

Very nice, lovely decor, quiet, very comfortable, large dining room & breakfast.

8/10

Excellent

26 Aug 2025

Michael

Quick stay while traveling. Just off the hwy and has a Love's station right across the street.

Leisure Friends

10/10

Exceptional

22 Aug 2025

nieves

Nice hotel in this area.

Leisure Family

4/10

Poor

17 Aug 2025

Cathy

Run Down

The hotel is dark, dreary, stuffy and felt unkempt and dirty. Room 123- the AC unit sounded like a jet engine when cycling and could not sleep with it running. I asjed for a fan- no fabs available. The security clasp was mussing - apoeared sheared off the door, abd used towel found on a hook behind the bathroom door. Carpet was dirty and lighting was very dim. Front desk gal was overwhelmed. Breakfast was nasty. Best Western management needs to visit this location. Shameful for the price.

Self

4/10

Poor

13 Aug 2025

Verified traveler

So-So

Options for the free breakfast were scant. They offered some boiled eggs and when cracked open it was completely black ! No telling how long those had been there. Nothing was fresh. Not impressed. Room was a typical room. Nothing more or less.

Self

6/10

Pleasant

12 Aug 2025

Paul

We stayed at the hotel and it was an easy check-in was adequate and clean.
One of the primary reasons we stayed was comments from previous travelers about how wonderful the breakfast was

Well, let me tell you if you’re staying here so you have a good breakfast and I would say……keep moving. On the road for three weeks staying at places every night and this has to be the worst I’ve ever.Had.

Powdered eggs, sauce and wings so hard didn’t cut them with the plastic utensils. It tasted like they were cooked multiple times. If you must stay here get up early drive and find someplace else.

Leisure Family_with_children

6/10

Pleasant

10 Aug 2025

Teresa D

The staff was friendly and breakfast was good. It needs updates and the carpet has stains.

Leisure Family

8/10

Excellent

10 Aug 2025

Joan

It was clean and quiet. The breakfast was marginal.

Leisure

2/10

Poor

06 Aug 2025

Mike

The closed caption settings for all TVs was turned off and staff could not get the master control to make the CC feature on TVd work. This is discriminatory and not accessible.

Leisure Self

8/10

Excellent

29 Jul 2025

Darcy

Quick overnight stay. It was goid

Leisure Family

6/10

Pleasant

28 Jul 2025

Siri

Lovely staff, very kind and attentive at check in

This property needs a facelift. While the front desk agent was attentive, kind and lovely, the building itself was damp and dark. My room had a saggy mattress (sparkling clean linens), insect activity- few flying insects in the room, bathroom smelled of heavy odor covering air 'freshener. Sad state of affairs, whomever owns this building should be paying closer attention.

Self

8/10

Excellent

27 Jul 2025

Joseph

Clean property but at the desk they have a sign that clearly states for debit card check in there will be a hold for incedentals that will be 10%-15% if entire stay, but then they go ahead and charge you $100 for incedentals which would be over 30% of my stay and say that it's policy when it clearly states other wise

Leisure

4/10

Poor

27 Jul 2025

Verified traveler

The hotel is outdated and rundown. If you want to swim on your trip, don't stay at this hotel. The indoor pool deck and pool water were dirty and unpleasant.

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Corrinna

Nothing unique

4/10

Poor

22 Jul 2025

KE

We stayed every month traveling back and forth between MO and CO, but this time the WiFi was out for the entire stay. Fire alarm went off in the morning hour, scared our dogs. It turned out that there was a minor fire in the kitchen. The place definitely needs a remodeling, especially the carpet.

Business_and_leisure Pet

6/10

Pleasant

18 Jul 2025

Toni

There were bugs in the pool.

Friends_and_family Family

4/10

Poor

18 Jul 2025

Ashley

Very disappointed in the property it was dirty, no towels or cleaner in the exercise room. No towels in pool area, the door to back property was PROPPED open all night long. No way to sanitize anything, looked for employee, never found one. Also machines didn’t work, and the floor looked as if there was mold and nothing had been cleaned in a very long time.

Leisure Family

10/10

Exceptional

11 Jul 2025

Jason

Great ambience on the property.

Leisure

6/10

Pleasant

01 Jul 2025

Kassi

Cold pool! Not heated! It was freezing!

Leisure Family_with_children

6/10

Pleasant

28 Jun 2025

Verified traveler

The WiFi did not so was unable to watch Netflix and connect computer

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Shannon

Good stay in a town with limited options

Thanks! It was better than expected.

Business

8/10

Excellent

27 Jun 2025

Jill

Quiet and Comfortable

Good room and quiet

Business

10/10

Exceptional

21 Jun 2025

Pablo

Excellent service everything good

Leisure Pet

10/10

Exceptional

20 Jun 2025

Rebecca

Seemed as though the air conditioner in the lobby was not working. Staff was super friendly and the room was clean and comfortable.

Leisure Family

10/10

Exceptional

19 Jun 2025

tim

Nice as expected

Leisure Family

8/10

Excellent

12 Jun 2025

Adrianna

Would recommend

4/10

Poor

10 Jun 2025

David

We could not sleep here effectively because the floors and walls are so thin, and the staff refused to enforce any kind of quiet hours. We called the front office twice about the children screaming and running above us (with at least 2 large dogs) so loudly that we could not sleep. Nothing was done. We ended up having to get up and leave hours before we intended. Hopefully we can safely make it to our next destination on such a little sleep.

The property looks really nice, just don't expect to actually sleep if you stay here due to every noise in the building being amplified by poor construction or something.

(PS- We even wore earplugs and it did not matter. The noise was still overwhelming.)

Leisure Partner

10/10

Exceptional

09 Jun 2025

Karen

Good!

10/10

Exceptional

07 Jun 2025

CC

👍

10/10