Name: Tropical Islands
Address: Tropical-Islands-Allee, 1, Krausnick, 15910, DE

8/10

Excellent

31 Jul 2026

Thomas

Our room was supposed to have Air-conditioning, but it did not work. No staff close by to notify. Overall experience was good since most of the time.was spent outside of the room.

8/10

Excellent

05 Jul 2026

Izabela

Good to stay at night in Tropical Island-however check in is not intuitive (issue with QR code check-in and finally reception is outside of Teopocal Island. Some of the staff not speak English which is problematic

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Marcel Yugo

We booked a room inside the dome expecting convenience, but the location was surprisingly far from the pools. The room itself was disappointing as we found sand on the bed, dust throughout, and several maintenance issues. The sink wasn’t draining properly, which made showering difficult since we had to keep turning the water off and on to prevent the shower box from flooding.
The Wi‑Fi also didn’t work inside the room despite showing full signal. We requested a room change, but the alternative offered was even farther away and in worse condition.
The pools, however, were excellent, well maintained and easily the best part of the stay. It’s unfortunate that the room experience didn’t match the quality of the pool area.

Family_with_children

6/10

Pleasant

08 Mar 2026

Daniel

Tropical Island is great for children and a fun time out for the family. The room was okay, beds were uncomfortable. There was no soap in the bathroom with toilet. The air conditioning in the room did not work, so was quite warm and stuffy in the room.

Family_with_children

2/10

Poor

19 Nov 2025

Melanie

Waited for almost 2 hours for checking in.

Leisure Family_with_children

6/10

Pleasant

18 Nov 2025

Alexandra

Room smelled of sewage.. moved to snother room with no shower gel and limited towels.. expected better for the price.. staff could smile more too.. many looked fed up

6/10

Pleasant

14 Nov 2025

Piotr

Horrible pillows.
Really cheap pillow with synthetic filling in the room at 300 euro??

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Adriano

Quite expensive inside

10/10

Exceptional

04 Nov 2025

Mandy

Smooth experience. Ran well. Food wasn’t great but

8/10

Excellent

02 Nov 2025

linda

Room was clean and well kitted out for a one night stay. Unique place to visit. Pools were fun, some good slides. Crazy river was very poor, not worth queuing for, was comparable to a lazy river.

Leisure Family

10/10

Exceptional

06 Sep 2025

Hossam

Everything nice and perfect ❤️

Family_with_children

8/10

Excellent

16 Aug 2025

Nicola

The dome itself is set out well. Maps identify where all the pools are. There are only one set of showers (that we found!) centrally located.
Food is pricey inside the dome. €2.90 for a doughnut. We opted for the refillable cup €19 from 9am until 11.59pm. You could fill up from various machines every 45minutes. Lots of restaurants we went to Sawadee Buffett was €29 pp. Good selection of food.
The camping area was clean and toilets a short walk away. VERY VERY hot inside the tents and no AC.
Inside the dome was really hot.
The pools are good sizes and when we visited (August) it was busy there was still room. Some longer queues for flumes.
Been once and don’t need to go again.

Leisure Family

10/10

Exceptional

28 Jul 2025

Faizan

Excellent service.

Leisure Family

10/10

Exceptional

28 Jul 2025

Aqsa

We like all over the amenities
And place were amazing
Specially for kids we really enjoyed alot
Breakfast was soo good
I will visit again soon

Leisure Family_with_children

2/10

Poor

27 Jul 2025

Marthinus

Never again there service is poor ,room quality is poor

6/10

Pleasant

24 Jul 2025

Hassan

The place is huge and is nice to relax and enjoy with small kids once you are at the water park.
Although there are not many rides but the kids play area is nice and the artificial beach effect is also great, the pools and jacuzzis are good too.

The family rooms Ohana are nice and clean but very far from the resort, not just far but they have made the access confusing kind of on purpose! There are no signs and it feels like a maze game to find your room, its not fun when you have small kids and luggage with you, the lifts are non existent and we had to drag or lift the baby stroller every time on the stairs, there is no houskeeping to provide extra amenities when finished. The staff at the check that attended us were very rude and non cooperative, the girl and woman kept on answering in German to the inquiries in English.
No one answers the phone at reception, we were told to come again next morning to collect extra towels and soaps( its atkeast 15/20min walk from our room including and down the stairs)
The place is nice but the management is very very weak.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Evelyn

very enjoyable

Partner

4/10

Poor

23 Feb 2025

Shirli

אם חשקתם לישון שם תסגרו לכם ללילה אחד גג שניים.
אין להם שירות חדרים! לא מחליפים מגבות, לא מנקים את החדר. המליון נמצא מחוץ לחלל הבועה מה שמצריך ממכם לעבור במסדרונות קרים מאד (נסענו בפברואר).
אין ברזי מים ברחבי המקום והכל יקר שם לקנות, פארקי המים נחמדים אבל לא חם כמו שציפינו, היה קר בהמתנה למגלשות והמים בבריכות לא ממש היו חמים.
בקיצור, אנחנו לא נחזור לשם יותר.

Leisure Family

6/10

Pleasant

05 Sep 2024

Somaye

I was surprised when I found a lot of cockroaches there. I informed the service guy but he smiled and told me it is okay!!!

4/10

Poor

18 Aug 2024

Nahum

Bad hotel

8/10

Excellent

12 Aug 2024

Nisba

Swimming facilities are excellent. Although the lack of food options could be better. Very expensive to dine. No kids option for the buffet dinner, and not much vegetarian options for main meal. Overall a very pricey buffet dinner at sawadee.

Leisure Family

10/10

Exceptional

02 Aug 2024

Mahmoud

Just amazing

Leisure Family

10/10

Exceptional

10 May 2024

Tia

Tropical Islands was absolutely amazing! There is so much things to do and fun for all the family. I would highly recommend. The rooms were clean and very comfortable and the food options were nice. I highly recommend this place and I will be back!

Leisure Family_with_children

8/10

Excellent

13 Sep 2023

Sue Ellen

Great stay

Nice stay. Staff were super friendly. Check out was speedy. Tents are too hot to stay in when weather is hot outside. Water and soft drinks are super expensive and you drink a lot of water with the heat. Breakfast nice.

Partner

6/10

Pleasant

06 Jul 2023

Yan Chak Bun

Great place for the kids. Only problem is the front desk staff are mean an impolite. The breakfast check in old lady is very impolite.

Leisure Family

8/10

Excellent

09 May 2023

karni

Great place to be for an overnight stay at the tropical garden. Big and comfortable rooms.

Leisure Partner

6/10

Pleasant

18 Sep 2022

Verified traveler

An overpriced but great experience

The resort is phenomenal, don't get me wrong! Absolutely brilliant experience but I think the accommodation is over-priced. For almost €300 a night, there was just the very basic amenities and pillows were terrible. They turn guest wifi off at 10pm so if you're staying the night you don't have access after 10pm. Don't expect much from the restaurants either - average food at above average price. Would I recommend others to go, absolutely you should. Would I go again, probably not.

Partner

2/10

Poor

18 Jun 2021

shlomi yael

What type of parking did you use during your stay?
Free
Paid
Nine

Self

8/10

Excellent

06 Sep 2020

Jen

The cabins are amazing and the most bang for your buck...due to Covid, many slides were closed. The lines for the open slides were long and social distancing could not be enforced. Would have been better to have all slides open to allow people to spread out more!

Leisure Family

8/10

Excellent

01 Sep 2020

Kate

We really enjoyed our stay, the facilities were great and the accommodation was very clean and ideally located. What I would say is that the price is not reflective for what you get! On top of the pricey accommodation (which was lovely to look at but the sofa and beds were highly uncomfortable!) - everything, and I mean every little thing - is an extra. Though our family loved tropical islands and took advantage of all that was offered, it’s still highly overpriced. A minor example was the frozen yoghurt bar - due to Covid the toppings have been removed yet you still pay full price, there have been no revised prices due to some of the facilities being closed either. I’m glad we went - but we wouldn’t return - not unless there is a lottery win!

I’d recommend this place absolutely but, be warned - it’s a hard hitter on the bank balance :)

Leisure Family_with_children

10/10

Exceptional

18 Nov 2019

Smadar

The mobile homes are really nice, modern, comfortable & very clean.
The nature surrounding the mobile home are also very nice and relaxing.

Friends_and_family Family

10/10

Exceptional

18 Aug 2019

Verified traveler

The facility is huge, with lots of things to do for people of all ages. They have some unique room options that you just do see in other places.

Leisure Family

8/10

Excellent

09 Jul 2019

GDM72

We booked 2 days at Tropical Island at the start of our holiday to Berlin. The place was really unique, being built on a former air base. The main part of Tropical Island was housed in a former airship hangar.

We stayed in one of the 2 bedroom, 2 bathroom Nature Houses, which was lovely and modern, with great facilities and decor.

Great range of slides and pools. Liked that there was both an indoor and outdoor area. The cashless system was great too.

There is a courtesy bus which runs twice an hour for most of the day, picking up at the local train station and making stops at the camp reception/shop, the Nature Houses/accommodation and at the Tropical Island dome.

We enjoyed our stay.

Leisure Family

8/10

Excellent

01 Jun 2019

Verified traveler

The nature home was totally amazing, perfect and in excellent condition. Beautiful place with lovely gardens. Quite remote in the forest so best in a group!
The tropical island water park itself was brilliant, just as expected. It was very hot and humid inside as it shld be too be like the tropics, so best when in a costume in the water!
The only disappointment was there was hardly anywhere to buy food if you wanted to use the accommodation self catering facilities and very little selection at the camp shop which was quite a walk away too. There were restaurants to eat in at tropical islands but it was mainly Asian food, pasta or burgers. It was hard to get a decent meal. I’d highly recommend going shopping for food to take it with you before arriving if you can, if you want to cook for yourself even if for just 1 day! All staff were really friendly and helpful. We had a brilliant time and I would certainly return!

Leisure Family

10/10

Exceptional

31 May 2019

Claire

Kids absolutely loved this place. We stayed in a mobile home which was a good size, very clean and had cooking facilities. You had the option of getting fresh bread rolls and croissants delivered every morning or you could buy from the camping reception/shop. Prices weren't too bad for basics. Complimentary bus picked you up from train station and dropped you at accommodation or to tropical Islands dome. We were given a copy of bus timetable which was great for planning so you weren't waiting too long. Inside the park there was plenty of space to swim. Outside the pools were heated which was great. Overall we loved it and would definetley recommend it

Family

8/10

Excellent

17 Apr 2019

Verified traveler

Lots of fun.

Tropical island was a good stay. The bed wasn’t overalls comfy however it was comfortable enough. We waited for the shuttle bus for 30mins after a delayed train which was slightly frustrating as it ment we arrived a lot later than originally planned. Overall service was great and the water park was fantastic! Would highly recommend visiting especially to families or people who enjoy swimming.

Partner

10/10

Exceptional

05 Jan 2019

Ondrej

good for family

we had nature home. good for family . has everything. But check out is 10.00 am. it is a bit early..

Family

8/10

Excellent

26 Oct 2018

Samantha

I have just stayed at tropical islands and i have had a truly memorable experience with everlasting memories created for both the children. Not many places look exactly like the photos but when you walk up the steps to view the pool area its breathtaking especially with the hot air balloon ride! The only fault i experienced was on three occasions the heating in the mobile home wouldnt come on and we had to wait in for a technician each time. This wasnt great upon arrival as it was freezing in the home. I think mext time we would stay in the done itself. The only imorovment i would like to see would eb the choice of food available especially in the buffet area. The selection isnt great with the same minimal cusine offered but it could be so much better if you had a live wok for example cooking fresh, as a lot of the food was dried up. We ate most nights in thr mondinal food court especially with having two young children but then there is only so much pasta and pizza you can eat.
It was a great idea to have the wristband to pay for everything as you did not need to worry about carrying around cash and the kids could go up and get a drink woth the band. Then if you orefer you can oay it straight off or wait till the end of your holiday. Overall a fantastic time here would look forward to visiting in the height of summer and seeing the childrens pirate playground reopened as this eas being renevated whilst we were there so my youngest couldnt go on any of the slides.thankyou

8/10

Excellent

01 Aug 2018

Luther

Tropical islands

Lots of fun and not huge waiting time for the rides. Hotel was comfortable.Food is rather expensive for the quality but the children enjoyed it

Family

2/10

Poor

09 Jun 2018

Verified traveler

Staff was rude ... they charge to do almost everything .... slides were fun ... rooms were clean .... food was average ... drinks OVER PRICED .... did not live up to the hype...,at all. Very disappointed as we had HIGH expectations. Won’t go back nor recommend taking time from visiting Berlin to go there!!

8/10

Excellent

02 Aug 2026

Ma Airoll

We stayed during the summer, and the room was extremely warm. Unfortunately, there wasn’t even an electric fan, which made it very uncomfortable, especially at night.

The breakfast was better than expected, with a good selection of food. However, the organization was poor. The line to get breakfast was very long, and everyone had to queue in the same line. It would be much better if they created separate lines for food and drinks or divided the stations to make the process faster and less crowded.

10/10

Exceptional

02 Aug 2026

Stian

We spent 1 night in the dome at \"Travelers Lodge\". Entrance and check-in from inside the dome, and view to the outside of the dome. Room was spacious, clean and comfy beds, but had no air-conditioning. Lots of choices at breakfast.
The tickets for the whole facility is included in the overnight stay. You just need to be out of your room at 10am following morning, but you can stay there the whole day until closing at 11.30pm.
All \"payments\" inside the dome, food, drinks, souvenirs etc., is done on your wrist-device, given to you upon check-in. That is also the key to your room. Then you'll pay your credit in a machine before leaving. Very convenient. But could also be very expensive, so be aware.
All in all, a great experience with the whole Tropical Island.
Car park is €8 a day.

4/10

Poor

01 Aug 2026

Lasse Møller

Personalet vi dårlige til at vejlede og give instrukser ved ankomst, og vi måtte få nogle teknikere til at vise os vej hen til vores lejlighed.
Derudover synes jeg dårligt at man som turist ikke kan tale engelsk med de ansatte, og de nærmest virker irriteret over man henvender sig til dem på engelsk.

10/10

Exceptional

31 Jul 2026

Steffen

War alles super außer dass leider keine richtig Klimaanlage es gab bei so einem warmen Wetter.

6/10

Pleasant

31 Jul 2026

Manuela

Ein Paradies für Kinder! Die Zimmer waren sauber und wir haben uns dort wohlgefühlt.
Die Anreise bzw. der Check-in war allerdings nicht besonders gelungen. An der Ohana-Rezeption war kein Personal, sodass wir zum Haupteingang geschickt wurden. Dort mussten wir leider sehr lange warten.
Ob sich die Getränke-Flatrate lohnt, ist aus unserer Sicht fraglich, da die Getränkeautomaten häufig leer waren und oft nur noch eine Sorte verfügbar war.
Außerdem wurden zwei Rutschen früher geschlossen als angegeben, was für die Kinder natürlich sehr enttäuschend war.
Das Personal war insgesamt freundlich, wirkte aber teilweise etwas überfordert.

6/10

Pleasant

31 Jul 2026

Kim

The check-in procedure was absolutely horrible and extremely slow - I randomly found a link later where we might have been able to check-in online but the information was extremely hard to find. Also the checkout procedure was mostly as cumbersome as well as all information says we need to \"checkout\" exactly at 10 AM - this is not true, we need to \"leave the room\" no later than 10AM - again very confusing information available.

Also, it wasn't obvious that we should pay the armwrist credits at the machines near reception, we did that, but didn't pay for the actual stay as the reception employees were too distracted with all kinds of non-customer related tasks. The customer service level is absolutely horrible. I wouldn't have expected this in Germany anywhere.

The facilities were extremely well done and very positive though.

8/10

Excellent

30 Jul 2026

Atle

The breakfast was about the same as most theme parks I've been to. Below hotel standards. It wasn't horrible, but not memorable in any way. The fruit was fresh though, which was nice.

2/10

Poor

30 Jul 2026

Camilla

Forfærdeligt personale - sure og usamarbejdsvillige.
Tillod at folk sprang over i diverse køer.
Kunne ikke tale engelsk.
Lange køer alle vegne - uanset om det var indcheckning eller køen til mad.
Dårligt udvalg af mad - med mindre man vil leve af friturestegte ting.
Mange ting var udsolgt midt på dagen.
Sure livreddere, der konstant brugte fløjterne og skældte ud på alt og alle.

6/10

Pleasant

27 Jul 2026

Morten

Generelt er fint ophold, men der er plads til stor forbedring hos personalet, som ikke virker serviceorienteret eller villige til at hjælpe. I tillæg er kvaliteten af maden væsentlig under middel i forhold til pris.

2/10

Poor

26 Jul 2026

Stephan

Wir haben eine Nacht verbracht. Der Zustand des Zimmers war bei Anreise nicht akzeptabel: Fäkalienspuren an der Wand im WC-Bereich, Flecken an der Wand im Kinderzimmer, diverse weitere Verschmutzungen, ein defektes Thermostat im Kinderzimmer und ein defekter Duschkopf.

Ich habe die Mängel sofort einem Mitarbeiter der Zimmerreinigung gemeldet. Dieser hat alles fotografiert und die Weitergabe an seinen Supervisor zugesagt. Passiert ist nichts. Am Abend waren sämtliche Mängel unverändert vorhanden. Auch im weiteren Verlauf des Aufenthalts wurde kein einziger Punkt behoben.

Dazu kam eine durchgelegene Matratze, die deutlich zur Bettseite abhängt, entsprechend schlecht war der Schlaf. Beim Frühstück fand sich eine benutzte, verschmutzte Kaffeetasse zwischen dem sauberen Geschirr.

Das Problem ist nicht ein einzelner schlechter Tag, sondern dass Reinigung, Instandhaltung und Beschwerdebearbeitung durchgängig nicht funktioniert haben. Alle Mängel sind fotografisch dokumentiert. Für eine Familie mit Kindern können wir das Haus so nicht empfehlen.

4/10

Poor

26 Jul 2026

Jacqueline

Bewertung: 3/5 Sterne

Wir haben im Ohana-Zimmer übernachtet und waren mit der Unterkunft sehr zufrieden. Das Zimmer war modern eingerichtet, sauber und aufgeräumt. Es war alles vorhanden, was man für einen angenehmen Aufenthalt benötigt.

Verbesserungsbedarf gibt es allerdings beim Check-in. Die Beschilderung war unzureichend und es fehlte der Hinweis, dass der Check-in für die Ohana-Zimmer nicht an der separaten Hotelrezeption, sondern im Hauptgebäude erfolgt. Dadurch kam es für uns zu unnötigen Wartezeiten und zusätzlichem Stress direkt bei der Ankunft.

Das Frühstück war abwechslungsreich und lecker, sodass wir hier nichts zu beanstanden hatten.

Vom Tropical Islands selbst waren wir hingegen etwas enttäuscht. Die Anlage war sehr voll, wodurch der Erholungsfaktor deutlich gelitten hat. Zudem fanden wir das Preis-Leistungs-Verhältnis nicht überzeugend. Viele Freizeitangebote kosten zusätzlich, was bei den ohnehin hohen Eintrittspreisen überrascht. Besonders ärgerlich fanden wir, dass selbst Minigolf stundenweise extra berechnet wird. Außerdem war der Außenbereich entgegen unserer Erwartungen bereits um 18 Uhr geschlossen und nicht bis 20 Uhr geöffnet, wodurch sich die nutzbare Zeit dort deutlich verkürzt hat.

Insgesamt hatten wir einen schönen Aufenthalt im Ohana-Zimmer, würden uns für zukünftige Gäste aber eine bessere Kommunikation beim Check-in sowie ein transparenteres und attraktiveres Preis-Leistungs-Verhältnis im Tropical Islands wünschen.

10/10

Exceptional

26 Jul 2026

Tone

Vi valgte bevisst telt, men var en type trehytte med teltdør. Helt greit. Kunne fått beskjed om at det lønte seg med hengelås på døra. Får det i info desken mot 10 euro depositum. De har store skap til bagasje. Er ingen AC i disse boenhetene, så en varm natt. Frokosten var veldig bra. Kunne være på anlegget fra 15.00-15.00 neste dag, som er veldig bra.

8/10

Excellent

26 Jul 2026

Jessika

Personalen var otroligt otrevliga och sura förutom där man checkade in och ut.
Duschen fanns det inget skynke på. Otroligt dyrt inne på tropical och hade förväntat mig mer i Badväg. Madrasserna i tältet var jätte tunna så för en vuxen människa var dem alldeles för tunna

8/10

Excellent

26 Jul 2026

Sejhan

Godt opphold, men dyrt inne på tropical

2/10

Poor

25 Jul 2026

Asta

Our stay was severely impacted by the following issues:
Filthy and sandy floors upon arrival.
The hotel bar closing significantly earlier than advertised.
Heavy cigarette smoke entering our non-smoking room throughout the night, causing a severe disturbance and lack of sleep and risk of severe astma attacks.

We reported these issues during the night and again to the lead receptionist this morning. As the room was completely unfit for stay and no proper solution was provided, we have handed back the keys and left the premises.

2/10

Poor

25 Jul 2026

Brian

Badelandet var fint, værelserne var istandsatte og i god stand.
Personalet har ikke service

6/10

Pleasant

24 Jul 2026

Louise

Vores værelse var super fint, en smule slidt men det var rent. Der var alt for mange mennesker til morgenmaden, man stod længe og ventede på at komme til og kun 1 automat til juice, hvilket resulterede i virkelig lang kø.

Stedet er super fint men der er lukket alt for mange mennesker ind

6/10

Pleasant

24 Jul 2026

Mari

Rummet var helt ok men lite slitet.
Personalen i receptionen var ganska otrevlig.
Frukosten var bra! Fanns frukt vilket är uppskattat!

6/10

Pleasant

23 Jul 2026

Ulrik

No no no no

10/10

Exceptional

21 Jul 2026

Mads

Lidt forvirrende ved ankomst, men efter kørte det bare

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Roger

Boendet var slitet och dåligt städat. Åt en dag i den så kallat finare restaurangen men det var under all kritik, dyrt och köttet jag fick var en enda lång sena som inte gick att äta, meddelade personalen och svaret jag fick var att han skulle meddela kocken!
Badet var däremot en bra attraktion.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Iryna

høje priser på almindeligt vand

Family_with_children

8/10

Excellent

19 Jul 2026

Carolina

Check how many cups you get charged for on your wristwallet. Some try to scam you! Happened to us twice! You get a refund for the cups you get drinks in. Very unfriendly person at the information. We had been told at check-in that we could get a prolonged check-out and to get it at the information desk and then she just said that it's not possible. When we asked why the will river was closed, she said it was being renovated, but the next day it was open again, which she said nothing about. Also the big slides sign said closes at 19:45, but closed at 17:45. However, we met very nice staff from India who were very helpful. A really nice guy at the Sawadee restaurant, a nice guy and girl at the basketball competition stand and one guy who cleaned the rooms. Advice for improvement: have training sessions for the staff. When we asked 2 guys if there were lockers they said no. Then we found both small and big ones. Otherwise very nice and fresh room at the Ohana part.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Agata

Jag börjar med det absolut sämsta:

8/10

Excellent

19 Jul 2026

Michael

Fint værelse, dog ikke med udsigt til resortet, som beskrevet. Det ligger udenfor hangaren. Morgenmad fin

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Yasemin

Ikke særlig hjælpsom eller informerende personale,info omkring regller eller ophold havde været nyttigt som første gang besøgende! Vores første nat var i telt, her var der ikke gjort klart eller redt op til os! Vi fik et nyt telt hvor lynlås var i stykker.. Værelset vi skulle sove i de sidste 3 nætter var pænt og rent men badeværelset var utæt flere steder så der var vand over der hele efter bad, det kunne de ikke gøre noget ved! Mad udvalg er ikke særlig godt heller. Mange karkelak agtige insekter inde i badeområder + strandstolene.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Christina

Indtjekningen var langsommelig, det tog over en halv time at tjekke nogle gæster ind. Vi ventede over 1.5 time, selvom der ikke var ret mange foran os.
Vi kunne ikke tjekke ind elektronisk desværre.
Udtjekning gik hurtigere, men igen blev vi mødt af skærme der ikke virkede og personale med dårlige sprogkundskaber.
Selve opholdet har været ok. Værelset levede op til forventningerne og der var masser af bademuligheder og forlystelser i tropical island.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Ditte

Desværre manglede der en del personale som resulterede i lukkede rutchebane og check ud på 70 min

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Benjamin

Flere forlystelser var under vedligehold, og check-in var kaotisk fordi selvbetjening var i stykker.
Derudover helt fantastisk.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Marit loise

Rommet var møkkete, kundeservice elendig! Det var mus som løp rundt, kakerlakker på rommet.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Dirk

Zu lange

4/10

Poor

15 Jul 2026

Pauliina

It took us more than two hours to check-in. Basically the whole time that we had planned to go swimming, we stood in a heated check-in line. By the time we made it to the pool all the slides were closed. At the pool they also told us our wristbands weren’t activated so we had to go back to the info to do that. By the time we had swam there wasn’t any place open to get anything decent to eat (we found a snack bar). Even there the lines were awfully long. At the reception they also told us wrong place to go to have breakfast so in the morning we walked all the way there to be told we were supposed to go to another restaurant. Swimming part we did like. .

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Elisabeth

Boede på Ohana, ny-opført. Kan klart anbefales. Er meget glad for at vi ikke boede i selve hangaren.
Vi fik aldrig håndklædetørreren til at fungere. Meget varme værelser - fandt ikke aircondition. Men er heller ikke klar over om det er var tilgængeligt.
Selve badefaciliteterne er mindre end vi havde forventet, dog overrasket over alle ‘underholdningsmekanismerne’ - selvfølgelig ikke uden merpris.
Enkelte rutsjebaner med aldersgrænse. En var lukket pga ombygning.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Claus

Selve badelandet er så godt men personalet trænger til en opfriskning i serviceniveau.
Der var kun 4 sovelagen og vi var 5 men de kunne ikke hjælpe fordi housekeeping var taget hjem, restaurant ville ikke åbne ekstra borde.
Derudover var der alt for få på job alle steder pånær livredder.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Angela

Personalet i reception var ikke modtagelig. Det tog sin tid før man blev ekspederet selvom man stod forrest i køen og samtidig skulle man selv søge hjælp ved øjenkontakt. Stort badeland med masser af muligheder og faciliteter. Dog var udvalget af maden ret trist. Morgenmaden var ret simpel og udvalget var lille. Værelset manglede et køleskab. Dog super nem betaling via armbåndet.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Karina

Vi lavede check-in på hjemmesiden, mens vi stod i den laaaange kø (kan bedst lide personlig betjening). Da vi stod foran vores værelse kunne vi ikke komme ind. Det viste sig at vi havde fået den forrige kundes kvittering, så det var deres værelse vi stod ved. Så vi måtte i kø... igen....
Vi fandt heldigvis en rigtig sød medarbejder som godt kunne se at vores tålmodighed var opbrugt. Hun klarede hurtigt det hele og vi fik lidt vouchers som plaster på såret

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Line

Det tog ca 40 min for at tjekke ind og få ens armbånd. Det er alt for lang til at stå og vente med børn.
Yderligere så havde vi booket 2 telte samtidigt på en booking men fik telte langt fra hinanden, det var rigtig ærgeligt når man som familie tager afsted sammen

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Tobias

The staff could definitely benefit from a charm course! There was no room cleaning despite staying for more than two days. The shops have a limited selection, especially if you're staying with younger children. It's also quite pricey, and it feels like they're trained to make sure every single penny is paid when buying food or other items (they even opened our candy bag to check that we hadn't added anything else 😅). Otherwise, it's a nice place to visit with children, with plenty of activities and lots to explore.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Signe Steen

Alt i alt et godt ophold. Fantastisk med lange åbningstider på bassiner og caféer. Man kan virkelig nå at få noget ud af opholdet. Lidt øv at den store pool udenfor var lukket, selvom vi er midt i juli. Værelset var pænt og med et dejligt badeværelse. Kun godt bruge lidt finish, som lidt på væggene. Morgenbuffeten var overraskende god, er glad for at vi købte den med hjemmefra.

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Doreen

Ohana Familienzimmer schön groß u auf den ersten Blick auch sauber- allerdings nicht unterm Bett und in Ecken- da gibts Verbesserungspotential! Gerade wenn Kids Spielzeuge dabei haben😏
Auch schön, dass das Hotel außerhaöb der Halle ist, daher Geräuschpegel nachts echt super🙃
Check-In etwas problematisch, reibungslos geht anders. Falsche Auskunft zum Ort fürs Frühstück, also einmal umsonst in den Dome, da doch im Ohana. Frühstück aber vielfältig und lecker.
Auschecken problemlos 👏
Jede Menge Attraktivitäten und angenehme Temperaturen 🤗

Family_with_children

4/10

Poor

09 Jul 2026

carsten

Ventede i kø i over en time for at tjekke ind. Da vi skulle tjekke ud virkede deres scan-selv automat ikke. Vi så intet hotelpersonale mens vi var tilstede

8/10

Excellent

08 Jul 2026

Stine

Flotte værelser i OHANA og lækker morgenmad i OHANA restauranten.
Maden inde i Tropical Island er desværre af generelt ringe kvalitet.
Personalet er søde og venlige, men arbejder utroligt langsomt, og ventetiden er derfor lang de fleste steder.
Husk lidt proviant til værelset, da det ikke er muligt at købe noget i hangaren.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Maria

Vårt rum låg väldigt nära och bra men det fanns en hel del myror, vilket drar ner betyget något. Lite omständigt vid check in då det bokningsnummer som behövdes inte fanns i vår bekräftelse från hotels.com

6/10

Pleasant

06 Jul 2026

Julie

Tropical Island skuffede ikke, altså selve stedet! Stedet, indretningen, udvalget af ting man kunne, badeland med mere var suverænt, men hold nu op, hvor skulle det meste af personalet have en opsang. Flere steder var det decideret til grin, hvor ringe serviceminded personalet var. Vi spise to gange i Ohana. Det var lige galt begge gange. Der mangler seriøst en chef på gulvet, som har overblikket.

Vi kommer helt sikkert igen, men det er ikke for servicen!

Friends_and_family Family

2/10

Poor

06 Jul 2026

Kim-Phung

Die Zimmer haben keine Lüftung oder Klima.Fenster kann man auch nicht öffnen.Es ist einfach qualvoll dort zu schlafen

Family_with_children

4/10

Poor

05 Jul 2026

Amir

Vi være virkelig skuffet 😞 det ikk nok personale til stedet
Virkelig beskidt 😡ikk noget rengøring
Mad har vært vanskelig og rigtig dyrt
Morgenmad var godt men i weekenden vi har stået i kø 45 minutter 😡😡
Personel var presset men de kunne ikke gør noget og alle var sur 😤
Lalandia er tusind gang Beder

10/10

Exceptional

24 Jun 2026

Johan

Stupid idea to move the check in from the venue to far away... Else good as always

8/10

Excellent

22 Jun 2026

karsten

Internet dækning er ikke god og Wifi på hotellet er ringe.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Jaber

Inte mycke serivc

6/10

Pleasant

15 Jun 2026

Vicky

Das Zimmer im Ohana war sauber und ordentlich.

Leider konnte man nur ein kleines Fenster kippen, was natürlich kaum Frischluft brachte. Auch gab es keine Rezeption am Hotel, sodass man bei Fragen durch das ganze Resort laufen musste. Empfang gab es im Hotel kaum und auch das WLAN funktionierte nicht.

Das Frühstück fand direkt im Tropical Islands statt, wo wir geschlagene 25 Minuten! anstehen mussten.

Family_with_children

10/10

Exceptional

10 Jun 2026

Janina

Es war sehr erholsam für uns beide. Es war unser erste Besuch und wir kommen gerne wieder

Partner

10/10

Exceptional

02 Jun 2026

Kerstin

Das Zimmer war sauber und hatte eine gute Größe. Für die Kinder gab es ein angrenzendens Zimmer. Das Frühstücksbuffet war ausreichend und hatte eine große Auswahl an Speisen.
Für das Parken kommen nochmal 8€ pro Tag zur Übernachtung dazu

Family_with_children

8/10

Excellent

28 May 2026

Jana

Das Frühstück war sehr gut. Die Preise natürlich sehr hoch für alles was man so für Nahrung ausgegeben hat.

Das was wirklich nicht in Ordnung war- war dass wir um 17 Uhr den Außenbereich räumen mussten. Es waren 34C draußen das Wetter hervorragend und für den Personalmangel kann niemand etwas.
Wir mussten einen Aufpreis für Pfingsten zahlen und trotzdem wurde früher geschlossen. Nicht erst 19.45 Uhr wie es ausgewiesen war.
Das Beschwerde Management hat wenig gut funktioniert.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Danica

Wir waren erst im Zelt man hat keine Luft bekommen die Hitze war nicht aushalten und wir hatten Tiere im Zelt... Wurden dann aufs Zimmer umgebucht und das war gut

6/10

Pleasant

26 May 2026

Tina

Die Zimmer waren beim näheren hinschauen definitiv sehr lange nicht geputzt. Eine unserer Matratzen war völlig durch gelegen.
Leider hatten wir auch das Gefühl, dass der Gastronomiebereich in Preisleistung nachgelassen hat.
Die Erholung war für uns definitiv da, allerdings bin ich mir nicht sicher ob das allgemeine Preis-Leistungs-Verhältnis im Tropical Island noch gegeben ist.

Family_with_children

6/10

Pleasant

25 May 2026

Florian

Buffet super, Zimmer sauber, gut gepflegt. Eher für Familien mit kleinen Kindern geeignet.

Partner

8/10

Excellent

23 May 2026

Camilla

Værelset var rent og pænt, men det var ret langt fra hallen (ca. 10-15 minutters gang). Elevatoren virkede ikke. Meget stille, fine soveforhold. Der lugtede noget indelukket. Efter check-in så vi ikke mere til personalet resten af opholdet. Morgenmadsbuffeten var med stort udvalg, men ekstremt lange køer (vi opgav at få juice grundet 20 minutters kø). Det gik ikke så hurtigt med at få fyldt op, og der var ulækre børn der selv fik lov til at fedte rundt med maden over det hele. Der var kakerlakker på gulvet i restauranten. Dårlig stil at man skal betale 8€ i døgnet for parkering (langt fra hotelindgangen), når man betaler over 500€ pr. nat. Til gengæld lækkert at man må bruge badefaciliteterne HELE dagen på ankomstdagen OG hele dagen efter udtjekning kl. 10.

Friends_and_family Family

8/10

Excellent

17 May 2026

Hakan

Gutes Frühstück. Keine Mega Auswahl, dennoch sehr viel Auswahl. Hatten das Buffet Essen gebucht, es war soweit lecker und vielfältig und der Preis inklusive Getränke ist fair.
Für einen Kurzurlaub mit den Kids innerhalb von Deutschland zum fairen Preis über Expedia zu empfehlen. Doch zu den regulären Preisen auf der eigenen Homepage finde ich, je nach Reisezeit und Preis schon leicht überteuert.

Family_with_children

2/10

Poor

17 May 2026

Jinjae

I stayed there in April, but the ventilation wasn't working, the TV was broken, and the room was stuffy and hot. There wasn't even a refrigerator, and I was very disappointed considering the price.

Family_with_children

4/10

Poor

17 May 2026

Sina

Die Anreise war katastrophal. Wir haben erst nach 1 Stunde Suche und nach hin und her gerenne die richtige Anlaufstation für den Check in gefunden. Die Angestellten waren unfreundlich und wirken genervt. Die Zimmer waren schön, aber das WLAN funktionierte nicht und der Fernseher hatte auch Empfangsschwierigkeiten. Das Frühstück war billiges Fertigessen, der Kaffee schmeckt furchtbar. Der Wellnessbereich ist schön gestaltet, allerdings funktionierte ein Whirlpool nicht und es gab auch keine Getränke bei den Saunen. Insgesamt leider sehr wenig Bademöglichkeiten.

Partner