Ketapang Indah Hotel Banyuwangi

Indonesia , Banyuwangi
BANYUWANGI, Jl. Gatot Soebroto KM.6, Km. 6
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50 reviews shown

8/10

Excellent

12 Oct 2022

Kathleen

The property had very nice grounds with a lovely pool looking out over the water. The superior garden room was very nice and comfortable. The staff was also very friendly and helpful. Unfortunately, the beach was not good for swimming but it was otherwise a very pleasant property.

Leisure Partner

10/10

Exceptional

26 Jan 2022

Mikael

Great place

Great value and friendly staff

Partner

10/10

Exceptional

26 Jul 2020

Erdian

The cottages are nice, the interior arrangement is okay, and has a beach view.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2020

Peter

Super Hotel in a lovely spot.

A real Javanese experience which was most enjoyable. Very good food and friendly attentive staff.

Partner

8/10

Excellent

24 Aug 2019

Jacalyn

Good but could be better

Hotel has a great pool. Rooms were clean but no grudges which they really do need and only one key per room, not practical when traveling as couple. Left with choice in the morning when going for walk of taking key but means no air con for my partner who is sleeping, leaving door ajar so I can get back in or waking him to get in. None of the options are acceptable and hotel refused to provide second key even if extra deposit left.

Partner

6/10

Pleasant

07 Jul 2019

Hermanto

Good hotel near port but need improvements

This was our second stay at the hotel. Our last stay was last year and this year we were happy to find the hotel did huge renovations on their facilities which includes great swimming pool area (with infinity pool) and restaurant overlooking the beach.
However, the food quality at the new restaurant was not as good as before. Breakfast was better before renovation. During dinner, our waiting time was very long (around 30 mins) for fried noodle and fried rice and the noodle tasted bland. We complained and the waitress offered us to change the menu. Since we didn’t want to change, she excluded the order from the bill, which we appreciated very much.
Our second concern was the cleanliness. Room was clean in general, however there were few stains on the sheet. I asked housekeeping to change it and their response was quick.
Third was the mattress. We stayed in twin rooms and one of the mattress’ spring had started to squeak.
Overall, I like the hotel. Even though it is an older establishment, it has beautiful ground, felt homey and service from the staffs was great.
I hope the management would pay attention to the issues above, not only invest and focusing on improving the physical look of the hotel but also the food quality and more importantly the room (e.g. mattress, sheets, towels, etc). Thank you

Family

10/10

Exceptional

29 Mar 2019

Richard

Richard Quebec

Excellent for the price

Partner

10/10

Exceptional

28 Feb 2019

Ivan

Good hotel with best price

Nice place with best service in that area.

Partner

8/10

Excellent

09 Jun 2018

Poonam

Value for money, great location

The hotel is value for money. The room was comfortable and the bathroom was clean and the shower was great. Unfortunately, the air con unit was poorly positioned in the room we had which meant it didn't cool down. Check in staff were very helpful and friendly. We ate in the hotel restaurant and the food was disappointing. We primarily stayed at this hotel for the Kawah Ijen tour, it was a superb location for this and being only 2km from the ferry port, it is also great to head over to Bali.

Partner

8/10

Excellent

15 Apr 2018

Verified traveler

AC not really cool. toiletries need to be improved. Food so-so

10/10

Exceptional

07 Apr 2018

Paul

Nice resort type hotel - not much in the locality but great hotel, friendly staff and good food.

Family

6/10

Pleasant

26 Nov 2017

Graham

Just ok and no more.

Older traditional hotel. Quiet. Poor western breakfast. Room ok and comfortable. No WiFi in rooms.

Family

10/10

Exceptional

19 Oct 2017

Brian

The best in all of East Java

I have stayed in Ketah Pang Indah more than 10 times in the past year. The massage room is outstanding. The staff speak and understand English very well.

The food, for this part of Indonesia is the best. And the gardens are a dream.

10/10

Exceptional

22 Aug 2017

Verified traveler

Very nice place and excellent breakfast.

Partner

8/10

Excellent

21 Jun 2017

Edbert

Decent but not the best in service.

So far it's been the 2nd time I've been here for business trip. Overall was a decent experience. However this 2nd time I had a delayed flight, although I know the hotel don't have to refund me the first night stay, but I was hoping that they would be able to cancel on complimentary or a discount to my stay as it was not really a delay under my control (i.e I was not late for my flight but it was delayed of flight by Garuda Indonesia).

But either way overall was great.

10/10

Exceptional

22 May 2017

Verified traveler

Spotless hotel with great restaurant

The hotel was beautiful and spotlessly clean. The restaurant was delicious and it was ideal to stay for a day while we visited Kawah Ijen.

10/10

Exceptional

17 Apr 2017

Rachel

Hotel close to ferry terminal to Bali

This was our accom for our Mt Ijen climb. Hotel room was very value for money, spacious and clean. If you're heading to Bali after your climb, it's situated just next to the Ketapang Harbour. Just take note that most people climbing ijen will stay around Sempol instead.

8/10

Excellent

23 Feb 2017

Verified traveler

A great enough hotel in Banyuwangi

We stayed here on 18th Feb 2017. We got a price USD24.30 for Superior Room Garden Area+Breakfast.
Room size 24 square meters: Length 6 M, Width 4 M with: 1 work table+1 chair,AC,29\" TV Flat,1 table,Kingsize bed+2 big pillows+2 little pillows,telephone,mirrors,wardrobe,a suitcase and shoe rack,mini refrigerator,water heater+coffee+tea+sugar,tissue,2 bottle mineral water 660mL,2 cups,2 sandals,balcony room+chair+table,clothesline.
Bathroom size: Length 2 M, Width 2.10 M with: wastafle,mirrors,2 towels,1 soap+1 shampoo+1 toothbrush+1 toothpaste, shower water hot/cold.
Plus (+):
- Great location, near to Ketapang harbour and downtown
- Good breakfast
- Great free wifi
- Swimming pool
- Garden
- Playground
- Beach behind the hotel
Minus (-):
- Bad smell from feed mill near the hotel

8/10

Excellent

17 Jan 2017

Hilary

Bit far out of town but good place

Looks a little run down as you drive up but rooms were clean and staff friendly. Breakfast was typical Indonesian fare, choice could be better.

8/10

Excellent

28 Nov 2016

Verified traveler

Probably one of the best in Bangyuwangi

Our stay was okay. Aircon was leaking excessively but not rectified, wasn't cool enough. Room was clean and comfortable otherwise. Hotel has basic facilities with pool and restaurants only. Food was not excellent bit sufficient. Massage was great..went twice in 1 day. Very good value, highly recommended

10/10

Exceptional

14 Nov 2016

Verified traveler

The hotel was great even though only stayed one night. The grounds of the were nice and the staff very helpful if you needed anything. Overall it was a good experience.

4/10

Poor

13 Aug 2016

Ichiyo

Watch out bed bugs

Staff are doing really basic and do a mechanical work. A lot of rooms at this accommodation so a lot of people are checking in and out all the time. I had to wait nearly 20 mins to check to wait long time. Only 2 people at the reception to processing.
The room is basically clean that I thought originally. However I had bitten by bed bug(mites or fleas) all around my neck and knees and arms which I found 12 hours later checked in. We had 2 nights booking originally but cancelled 2nd night.
Inconvenient location to town. Based at middle of no where. Unless you only goes the mountain with tour.
Pool has really high chlorine contents. My eye were sore and had dry skin by chlorine.

Partner

10/10

Exceptional

05 Aug 2016

Kris

Fresh, good location, good breakfast.

25k IDR away from train and ferry stations by taxi. Good breakfast, fresh feel in the rooms, good location if travelling by train to Surabaya. Good value for money.

10/10

Exceptional

29 Jun 2016

Verified traveler

Best deal on a great hotel I've ever experienced. Breakfast buffet was also top notch.

Partner

8/10

Excellent

24 Jun 2016

Hazel

Beautiful hotel but lacking significant things

Beautiful hotel near the airport and jetty but a pity the breakfast is disappointing, rooms with many mosquito and wifi is hardly connect-able.

Family

10/10

Exceptional

28 Jan 2016

Ankur

Best hotel from my 30 day trip, 10 locations

You can walk to ferry or train station if desired.

Partner

8/10

Excellent

22 Jan 2016

Mark

Great Staff Customer Service!!!

We had a few staff that were really good and made our stay so much better. Mau at the Pool Bar was delightful.

Family

8/10

Excellent

04 Jan 2016

Bayu

Nice place

Over all ok

Family

8/10

Excellent

16 Dec 2015

Casey

Overall very good

The hotel is nice, beautiful grounds. The rooms are clean and well kept. Breakfast is a mixture of local and western cuisine, but the western options are terrible. The egg station made up for that however.

Partner

8/10

Excellent

07 Nov 2015

Hengki

Hidden paradise in Banyuwangi

Nice hotel with great view

Family

10/10

Exceptional

01 Sep 2015

Verified traveler

Great hotel, not so great neighborhood.

My lady and I stayed here to catch the ferry to Bali. The hotel is a nice compound and very beautifully laid out. Lots of immersion with nature and open whenever possible. However, the location it is situated is nothing exciting. This is a decent jump off point for your own travels, but the actually neighborhood is lacking. The hotel is great though.

Partner

10/10

Exceptional

09 Aug 2015

John

Great Hotel

It was a great hotel. Facilities were good, staff were professional and helpful and the garden settings next to the shoreline were great. I would recommend staying here.

Partner

8/10

Excellent

12 Sep 2025

daniel

Old room

Business

10/10

Exceptional

26 May 2025

Es hat uns sehr gut gefallen, vor allem der Spielplatz und der Kinderpool kamen bei unseren Kindern sehr gut an.

Leisure Family_with_children

10/10

Exceptional

12 May 2023

David

Parfait

Très bel hôtel , au calme , bonne restauration bien entretenu

Partner

8/10

Excellent

29 May 2022

Scott

Perfect stopover place if you are on the road to Bali, as hotel is only 5 minute drive away from the port.Very quiet location

Leisure Family

10/10

Exceptional

22 May 2022

Thomas

Gerne wieder

Immer wieder gut, besonders das Frühstück Bufett, fehlt fast nichts ( okay :Müsli und Brot könnte besser sein.. aber wenn s Aktions Preis ist :unschlagbar. Die Lage nahe am Fährhafen und Bahnhof . Etwas weiter zum Zentrum

Friends_and_family Family

8/10

Excellent

08 Feb 2020

Verified traveler

Ett riktigt aradis

Ett riktigt paradis!
Tyvärr fungerade ac knappt detta drar ner vitsordet

Partner

10/10

Exceptional

15 Nov 2019

Thomas

Rundum zufrieden .

Gerne immer wieder ...zumal jetzt mit dem neuen Pool und Frühstückshalle ein echter MEhrwert zu verbuchen ist . ..

Friends_and_family Family

10/10

Exceptional

27 Oct 2019

Achmad

Hotel kerenn

Hotel yang tepat utk anniversary

Partner

10/10

Exceptional

07 Oct 2019

Verified traveler

Un très bel hôtel pour soit y séjourner ou s’y arrêter avant de se rendre à Bali. Il est situé à quelques enjambées du port et à 40min(si trafic) de l’aéroport.

Leisure Friends

10/10

Exceptional

20 May 2019

Tim

Nice!!

Magnifique établissement, personnel souriant et les lieux sont très propre !!

Partner

10/10

Exceptional

25 Oct 2018

Verified traveler

Heerlijke oase van rust. Wij zaten hier drie nachten, in combinatie met de Ijen tour. Het hotel bood alle faciliteiten om lekker tot rust te komen na de zware klim. Het restaurant was het enige minpunt. Dit lag met name aan de niet zo uitgebreide kaart en kleine porties. Wij zouden het hotel zeker aanraden.

10/10

Exceptional

18 Oct 2018

Inge

Angenehmes Ambiente und wir würden jederzeit wieder buchen.

2/10

Poor

21 Aug 2018

Maximo

No para Ijem, no podrás descansar

Fuimos para hacer noche antes de subir al Ijem, nos teníamos que levantar a la 1 h y tienen cena con música muy fuerte. Llame a recepción por no poder dormir y me dijeron que acabaría a las 9h. A las 9,15 h volví a llamar y me dijeron que como había muchas gente, la habían alargado pero que lo sentían. Acabo más tarde de las 10 h. Conclusión, si vas al Ijem no lo reserves q no dormirás

Partner

10/10

Exceptional

08 Aug 2018

Verified traveler

Bonne base pour Kawah Ijen

Cet hôtel est une super base pour se rendre au Kawah Ijen, ce que nous avons fait. Il est bien équipé, très beau avec son grand jardin et son coin piscine. Sa situation laisse toutefois à désirer car il n'y a rien dans les alentours, c'est pourquoi le considérer comme une base pour se rendre à l'Ijen est à prendre en compte. L'hôtel vous proposera des excursions organisées avec une agence, nous ne sommes toutefois pas passé par eux, du fait de leur prix prohibitifs et avons organisés seuls notre excursion au Kawah Ijen.

Partner

10/10

Exceptional

05 Aug 2018

valérie

Très bonnes prestations

Chambres confortables et propres, personnel accueillant et disponible, restauration très correcte, bref un hôtel à recommander si vous êtes dans le secteur. Seul bémol, un emplacement un peu excentré, loin de tous services et une plage à proximité pas vraiment propre. Mieux vaut rester à la piscine !

Family

10/10

Exceptional

31 Jul 2018

macarnem

Une agréable surprise et un hôtel sublime

Hôtel superbe dans un cadre botanique superbe, des chambres superbes et tres propres, le personnel est accueillant et d une grande qualité. Le petit déjeuner est hors norme en qualité et quantité. La piscine est propre, relax et serviettes proposées pour la baignade. La carte du midi et du soir est correcte et les prix sont dans la norme du pays.seul bémol la climatisation était en panne pour notre seule nuit, intervention du service technique après signalement.

10/10

Exceptional

18 Jun 2018

Line

Super

Cadre splendide

Partner

4/10

Poor

18 Apr 2018

Verified traveler

Reception Service is very bad. No assistance no willing to help you in any kind of Service.
Many employees to show Status 4Stars. All friendly but no one seems to work.
The resort itself and accomodation is expensive but good.