Villa Medici Hotel & Restaurant

4/10

Poor

28 Sep 2025

Kimberly

The whole Hotel is old & needs renovation. My room was shabby & had a smell. Wouldn’t stay again.

Leisure Self

10/10

Exceptional

28 Sep 2025

Chi

Staff was very helpful despite the hot weather. Great stay, very serene environment for vacation.

Leisure Friends

8/10

Excellent

02 Sep 2025

Denise

Beautiful hotel located close to train station & walking distance to restaurants & attractions. The garden & pool area are very nice. But I don’t consider this a 5 star hotel. On the day we checked in, we were given key to room 442. A big room with a mountain view, a large closet & bathroom with tub & shower. We left to explore, when we came back at night we noticed an awful smell in the hall & the door to our room was open (not unlocked but open). We called the front desk to ask what happened they said it was the person who did the turndown service left it open. Not ok. After checking to make sure our stuff was all there we went to the garden to see if the smell would dissipate. We went back an hour later but the smell was awful. It smelled like sewage. We went downstairs to discuss with front desk, the woman there told us she couldn’t go upstairs to check on the issue but she could give us another room. She gave us a smaller room facing the street & we took it cause we couldn’t deal with the smell. I thought this was a new issue but after reading Google reviews people have complained of the smell going back to 2022. I shared my frustration with her & she seemed surprise that this was an issue. That is gaslighting if people have complained for years. Once in the new room I jumped into the shower, only to realize the soap dispenser was empty. Bad smell, door left open & lack of toiletries are reasons I wouldn’t consider this 5 stars.

Leisure Partner

2/10

Poor

02 Aug 2025

Victor Daniel

When we arrived to the property, the hotel it was nothing as described in pictures. Rooms were a disaster, Hôtel corridor dirty, nothing to be with a 5 stars - the hotel it’s old, dirty, rooms ugly and mattress and furniture in the rooms damaged.we decided to cancel and look for another hotel. We end up staying at the Excelsiur Hôtel, much better hotel

Leisure Family

10/10

Exceptional

30 Jul 2025

Steve

We stayed at the Villa Medici for 3 days and had an amazing time. The hotel is centrally located in Florence and convenient to the train station (10 min walk). Its also a historic property - I believe it was once a monastery and has been lovingly restored. It has everything you need including a pool and great restaurant. It also has an amazing staff who are extremely helpful and courteous. Also, the breakfast buffet was amazing - especially when traveling with 4 kids who appreciated being able to choose their own items. Will definitely stay here on our next trip to Florence.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2025

Ana Marie

The hotel is very luxury and beautiful and away from the crowed tourist area. loved all of it.

Thank You

Leisure Partner

10/10

Exceptional

05 Jan 2025

Kimberly

Awesome staff who go above and beyond

10/10

Exceptional

16 Nov 2024

Jose

Beautiful property

Leisure

10/10

Exceptional

08 Oct 2024

Amal

Wonderful

Leisure Partner

10/10

Exceptional

04 Sep 2024

Rick

Full service hotel

Very helpful staff.

Partner

8/10

Excellent

29 Jul 2024

Steven

Nice well kept and pool area is a major plus. The gym and bar area need an update. Beautiful room and lobby. A little out of the way but still walkable to most areas.

Leisure Partner

10/10

Exceptional

26 Mar 2024

Jose

Great Experience, Amazing Service

Super Hotel, Friendly Staff, Great Location

10/10

Exceptional

09 Oct 2023

carolena

Amazing will stay here always

10/10

Exceptional

29 Sep 2023

Helen

The staff were friendly and very helpful. Facility very nice.

10/10

Exceptional

08 Aug 2023

Apurva

Awesome in every way !

Leisure Family_with_children

6/10

Pleasant

09 Jul 2023

Carlos

Las habitaciones tiene alfombra y huelen mal, el staff tiene poca vocacion de servicio.

Leisure Partner

10/10

Exceptional

21 Apr 2023

Mike

Great place great staff

Leisure Family

10/10

Exceptional

02 Feb 2023

thomas alan

it may not be in the center of town, but it is easily within a 5-10 minute walk. The staff was very accommodating and eager to assist us in any way. Never had a moment I was not satisfied with it!

Leisure Family

10/10

Exceptional

17 Sep 2022

francesco

Staff was terrific. They couldn’t do enough for us.

Leisure Partner

8/10

Excellent

31 Aug 2022

Sze Ling

Very friendly and polite staff during my entire stay
room and facilities are well maintained and clean
excellent location walkable to train station and local main area
would revisit this hotel if we ever come to Lucca again!

Leisure Family

8/10

Excellent

07 Aug 2022

Alan

Poor Wifi. Friendly staff. Not great for kids as pool didn’t open until the heat of the day was upon us. Breakfast was excellent. Lovely pizza restaurant a few doors down, with excellent Wifi and a very relaxed atmosphere.

Leisure Family_with_children

4/10

Poor

18 Jul 2022

Veena

Horrible service fir a 5 star hotel

Although the hotel was very nice, the service was just terrible. Room service, housekeeping (needed an iron and they couldn’t find one), bar service at Henry’s bar was all incredibly slow and really bad.

Friends_and_family Family

10/10

Exceptional

13 Jun 2022

Elysia

We had an exquisite time in Florence in great part to staying at the oasis which is Villa Sina Medici. Each day after enjoying a busy and evenf day of exploring the treasure chest of history that is Florence we would return to Villa Sina Medici, find a lounge in the shade, and swim in the pool to rejuvenate ourselves. The staff could not have been more kind. The hotel lobby includes several beautifully appointed living areas for resting, reading, conversation, and cocktails. I will stay there anytime I return to Florence. Thank you to everyone at Villa Sina Medici for making our time in Florence perfecto!

Leisure Family

10/10

Exceptional

08 Jun 2022

Carina

We stayed in a super spacious suite overlooking the beautiful garden filled with flowers and the pool and also the street! Staff was incredibly friendly and helpful! Would love to visit again!

Leisure Family

6/10

Pleasant

20 May 2022

Verified traveler

Beware Premium rooms

Location was good, and having a garden and small pool was great. Otherwise it was all pretty average - a tick in the box but nothing special. Only issue was Premium rooms - we paid for Premium (highest bracket and notionally in the top floor with best views) only to be told that the hotel website was wrong and that Premium rooms were on every floor. The top floor room they offered for second and succeeding nights was smaller with single sink and shower attachment over the bath. Frankly I was left with the feeling that ‘premium’ applied only to pricing - don’t bother.

Partner

2/10

Poor

18 May 2022

amritpal

This is not a 5 star property. This hotel pictures are misleading and compared to other 5 star hotels in the area. The hotel price is too high for it's value. I felt I was in a 3 star or a 4 star hotel and I did not feel safe at the hotel.

Leisure Family

6/10

Pleasant

17 May 2022

Verified traveler

Very mediocre - 5 star…not so much

We came to stay at our honeymoon and it was just fine. We hoped for excellent service due to our special occasion and no one did anything or gave us perks. At first I thought it was a cultural thing, which is completely understandable, but when we went to our hotel in Milan they showered us and celebrated. Also claiming to be 5 star is an overstatement. It was the bare minimum to be qualified. I would say 3.5/4 star if anything. Plus there was construction going on in the pool area which made relaxing a little distracting and the pool isn’t heated, so be advised when booking off season. The people there are nice, we just hoped for more of an effort due to the special occasion.

Partner

8/10

Excellent

27 Apr 2022

Robert

Nice property in a good location for walking to restaurants, etc. Rooms were spacious and well appointed. I will stay there again.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Sep 2021

Yigal

Great pot in Florence! Beautiful balcony overlooking the pool, nice staff. Recommended

Partner

10/10

Exceptional

31 Jan 2020

Verified traveler

perfect location

The property is beautiful and in a perfect location - my girlfriends and I went for a short getaway and loved it

Friends_and_family Friends

8/10

Excellent

04 Dec 2019

Kimberly

nderwhelming

It is a beautiful old hotel and I stayed there to follow a path my parents took in the 50’s. The Sini hotel group is supposed to be amazing. I found it average. But you forget differences in Europe and America. It wasn’t that clean. The people were nice. It is in an ok location and taxis come fast. Food sub par. It was underwhelming.

Self

10/10

Exceptional

26 Nov 2019

sana

good stay

clean place, good location, staff was friendly. breakfast was great. would stay there again

Friends_and_family Friends

6/10

Pleasant

15 Sep 2019

Dianne

Not very clean, check in service poor, beds terribly uncomfortable

Leisure Friends

10/10

Exceptional

12 Sep 2019

Salma

Very nice hotel

Perfect. They upgraded me upon check in
Location is amazing.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2019

shiva

A luxury hotel with modern rooms in Florence

A wounded hotel to stay in Florence. Exceptional service and great staff. A true luxury hotel in the Old City of Florence. Amazing rooms, super clean and modern rooms

Friends_and_family Family

10/10

Exceptional

23 Aug 2019

Verified traveler

Thank you!

Wonderful hotel with very helpful staff. Lovely pool. Excellent hotel location. Thank you to all the staff and reception at Sina Villa Medici.

Friends_and_family Family

6/10

Pleasant

03 Aug 2019

Verified traveler

Gym very poor.
Air condition in the room had a bad smelll.

Leisure Family

10/10

Exceptional

01 Aug 2019

Maya

Highly recommended 5 star hotel.

The hotel location is perfect, in walking distance to the railway station and to the center. The hotel is a truly 5 star hotel. The breakfast by the pool is the best. Everything is great. Highly recommended.

Friends

10/10

Exceptional

08 Jun 2019

Juan

Great family vacation spot

Family

10/10

Exceptional

08 May 2019

Douglas

Fantastic experience. Great location, attentive staff and wonderful amenities. Highly recommend

Leisure Family

10/10

Exceptional

30 Apr 2019

Verified traveler

Beautiful rooms overlooking Florence! Could not have been more pleased with the location and staff

Leisure Friends

8/10

Excellent

20 Apr 2019

MANOJ

Pool / restaurant/ Tiramisu the best in Italy

Location a bit away from centre - about 1 km walk

Leisure Family

4/10

Poor

22 Mar 2019

Alicia

Bathroom smells drainage, room 444 has a broken hook of manual shower, a person over 150 pounds doesn’t fit inside the shower, you either shower with one hand to avoid hitting the wall water faucet, bathroom door lock didn’t work, breakfast is poor like 2 stars hotel, the supervisor of breakfast room picked his nose more than 3 times within 5 minutes, just duty place I wanted to throw up, AND offers to use the CAR forget it!!! Your times or schedule is never the same as the hotel. 1st time in my life’s vacations with a very bad experience.

Leisure Family

10/10

Exceptional

30 Jan 2019

Jessie

Beautiful Hotel, slight walk to destinations

The hotel is very nearby the train station (walking distance) which is convenient. However, it is a bit of a walk from the city center / tourist destinations. It is still within walking distance, however, they do offer a shuttle (during certain hours) to a main palazzo to make the stay more pleasant. There were a few streets that I didn't love to walk past to get to / from, however I was never in danger. There are little food options nearby, but what I did find was good.

The hotel itself is beautiful. The lobby, service, breakfast, room, views etc were spectacular and were above and beyond what was expected. I would absolutely recommend staying here if you want the cleanliness, comfort and safety with your stay. The only slight downfall is the location to Florence's \"hot spots\".

8/10

Excellent

20 Sep 2018

Verified traveler

Excellent service. Staff very friendly and accommodating.

10/10

Exceptional

23 Aug 2018

Verified traveler

Beautiful hotel with large rooms and comfortable beds. Staff was very friendly and efficient. Though we did not have time to use it there was a nice pool. A little out of the way from the main tourist area but still an easy walk or cab ride.

Family

10/10

Exceptional

30 Jul 2018

Edward

The Best

Great hotel great staff and an Amazing Restaurant
My 16th time staying there and just keeps getting better!!!

Partner

6/10

Pleasant

09 Oct 2017

william

Service was not the best. No help with luggage or greeting upon arrival. Restaurant suggestions 50/50. On excellent after 3 phone calls for suggestions another suggestion, we should have walked out of. Room not 5 star

Partner

10/10

Exceptional

25 Sep 2017

Ivey

The staff was so nice and helpful!

The location is very close to the train station. The staff was so nice and helpful to traveling Americans!
The rooms for lovely and the shower was the biggest we found in all of Italy!

10/10

Exceptional

20 Sep 2017

Verified traveler

Great hotel in Florence

Beautiful hotel. The front staff was amazing - from guides to restaurant tips. Very friendly and helpful! Breakfast was nice. Would not eat dinner at the hotel- limited menu and very expensive. Much better options that are steps away from the hotel
Hotel has a pool, but we did not use it due to the weather. It looked very clean- but was right next to the restaurant.

8/10

Excellent

06 Aug 2017

Isabel

I was desapointed the pool only opened at 10:00 am and was close sed by 7:00 pm
I liked it he onplementary car service

Family

10/10

Exceptional

04 May 2017

Alla

Great service and overall stay

Service is really good and personnel is really helpful when you ask them for something. The area is a little off the main areas, and no alternatives close by with great food or thigs to do: you need to keep this in mind if you look for easy step-out for a coffee or breakfast alternative.

Family

2/10

Poor

31 Oct 2016

John

We stayed at this hotel several years ago and loved it so we're excited to return. The hotel has definitely not keep up with time. The outside grounds were in poor condition. The service was not good. When we arrived at the hotel at 12:30 for a 2:00 check in time we were told to come back at 5:00 and if our room was still not ready that they would put us in a temporary room until our room was ready. It was a very disappointing experience overall.

Partner

6/10

Pleasant

17 Oct 2016

Verified traveler

Very poor( and potentially dangerous) shower for hotel of this standard.

Breakfast was very average and expensive.. Dinner in hotel was good.

10/10

Exceptional

12 Oct 2016

Adolfo

Conveniente and excllent service

Excellet

Partner

10/10

Exceptional

10 Oct 2016

Nisha

Very nice and convenient

Hotel was very nice and clean, friendly staff. Conveniently located. Price could have been a bit better or included the breakfast in the deal.

Partner

10/10

Exceptional

25 Sep 2016

Verified traveler

Excellent staff!

We needed a doctor and one was at our room in 40 minutes! They made us wonderful soup at 3:30am when I needed something to eat. Great stay, beautiful hotel.

10/10

Exceptional

29 Aug 2016

Edmund

An Oasis.

This lovely hotel is staffed with cheerful professionals (including the exacting maids that clean the room twice a day), maintained impeccably and has a gorgeous outside pool with immaculate chaise lounges (coverings are changed immediately when vacated) and poolside food and beverage service of the highest degree.
We knew the location was a walk to the Duomo, but lovely shops and restaurants are along the way and there is a free car service offered that needs just 10 minute notice.
I would highly recommend this hotel and hope to return in the future.

2/10

Poor

19 Jul 2016

Loredana

Not nice

Many points that we didn't like.first our room we had allocated was a connecting room so we can hear everything the next door were saying,then we been given a room half the size and in need of modernisation.we even had to pay for water ,which most hotels give it complimentary.one day breakfast was €41 ,the next day was €72 .my husband and I had exactly the same breakfast each day.i think they should take an example from the excelsior,which is amazing.i don't think that villa Medici can call itself 5 star because is got slot of work before it gets there.

Partner

10/10

Exceptional

14 Jul 2016

Bob

VIP welcome...Oasis pool...great location!

Our stay at Villa Medici wonderful. The staff was incredibly attentive and gracious. The pool was a relaxing oasis at which to cool down between our morning and late afternoon adventures...when the lounge chairs filled up the staff always produced more. The hotel was close enough to comfortably walk to the historic center but outside of hectic tourist areas. Thank you Villa Medici...every time I walked through the front door I felt like you had been awaiting my return.

8/10

Excellent

05 Jul 2016

Verified traveler

Old hotel and it looks and feels like it

Great staff but needs a renovation, especially the pool. Photos are deceiving, not nearly as nice in reality. Would have booked elsewhere had I known

10/10

Exceptional

17 Jun 2016

Adora

It was quiet, pleasant place with attentive concierge service. The hotel car shuttle was helpful to pickup and drop off in the morning and evening.

Family

10/10

Exceptional

31 May 2016

Verified traveler

This hotel is located a bit away from all the major attractions, but it was fantastic. They upgraded us to a suite with two bathrooms. They also offer a free shuttle during designated hours, although we never ended up using it.

Family

6/10

Pleasant

27 Apr 2016

Jonatan

Simply avoid this hotel, plenty others

During the checkin, because of the Platinum AmEx partner sign, being a Platinum AmEx member, I asked the question if the hotel extends Platinum AmEx benefits to their guests...
I was immediately cut off with a very direct statement - \"You are NOT entitled to anything, you have booked via Expedia. Period!\".
Checking into the room:
In the room 90 degrees. Thermostat is not working. Call to front desk - no, you can not adjust the thermostat.
The bottled water in the room is HOT! Drinks in the little refrigerator- HOT!
Call to the room service/front desk - yes we can bring you cold bottle of water - $15
Opened the balcony to have some fresh air (90 degrees in the room) - two huge bright lights...
With room being hot, wanted to have balcony door open for air, can't turn off balcony lights, room is lit like an operating theater.
Call to the front desk - can you turn the lights off?
No, the light will go off automatically at 2 am - have a good and bright night.
Calling in the morning for coffee... Sir don't forget- check out is at 11am sharp.
Did I mention all this joy was over $400 a night with $50 night parking?!
Enjoy...

10/10

Exceptional

26 Apr 2016

Adriana

Nice surprise

I loved this hotel, though it's a bit faraway from the main atractions of Florence...

10/10

Exceptional

16 Apr 2016

Robert

Input

Only negative coffee pot in room not available. Also shower needs curtain across entire tub so no water gets on floor.

Partner

8/10

Excellent

10 Apr 2016

MD

Good location close to all the attractions

Courteous staff . Breakfast is average . Clean rooms . Average views from rooms .

10/10

Exceptional

27 Mar 2016

Andrea L

Elegant Florence Hotel

Loved this beautiful hotel. Staff was warm, and very service oriented
Will return

Family

10/10

Exceptional

01 Dec 2015

Lidia D.

wonderful stay

we enjoyed having dinner there in the evening in the solarium and at lunch they pulled the table onto the lawn in the shade so we could eat outdoors but stay out of the sun. Delightful!

Family

6/10

Pleasant

11 Nov 2015

Mark G.

Villa Medici rather disappointing

We stayed in Florence 2 nights. This well regarded hotel was disappointing. Location was clear from the details but rather out of the centre, notwithstanding the free courtesy transport morning and evening.
Even in November it was hot. Aircon promised in the details didn't work, we were told the hotel didn't have any. We asked 3 times for a portable fan then gave up. The promised swimming pool we were told was cold by a member of staff so we didn't try it. Breakfast was provided but very expensive.
At least Florence itself was awesome and we'll go again, but not to this hotel.

Partner

8/10

Excellent

06 Oct 2015

Verified traveler

The nicest parts were vary limited. all i have to say

Partner

10/10

Exceptional

24 Sep 2015

rbarbourfl

Beautiful hotel

We had a lovely time in Florence, and this hotel was perfect for us.

10/10

Exceptional

17 Sep 2015

Verified traveler

The Hotel was truly beautiful! Our room was very nice but the only drawback was that our bed was two twin beds pushed together to make a king with a king headboard but made up into twin beds. Not exactly what we were thinking of. The location of the hotel was ok. It took a bit of a walk to get to some decent restaurants.

Partner

8/10

Excellent

16 Sep 2015

M. R. B. C.

I stay in Florence every month for business and I always try a new hotel.
Grand Hotel Villa Medici is the 10th and so far the best BUT it does not mean it deserves 5 stars!!!
It is not the best for the breakfast buffet... only a selection of chewy industrial breads + packaged portions of cheap \"President\" butter + apple tart with soggy pastry (at 8am) + average quality coffee served in a teapot and plastic-covered-Ibis-style dining chairs.
Liked the building itself, the entrance hall and its decoration, the bar area, the efficiency of hotel staff and care given by bar staff and the location.
I will probably go back.

10/10

Exceptional

13 Sep 2015

Verified traveler

Excellent staff in a luxury hotel.

On the edge of Florence, providing a quiet retreat with access to everything you need to appreciate this wonderful city.

10/10

Exceptional

06 Aug 2015

Rene

Great location and nice pool area

its in a great location, nice walking distance to everything and has a nice pool area to cool off. Not many city hotels have a nice pool area. its not large but great to cool off.

8/10

Excellent

03 Jul 2015

Gavin

Beautiful hotel and facilities. Great welcome on arrival, we were advised that our room was upgraded which was nice, although I had booked a room with pool view we were given a higher spec room on the ground floor facing the street- closing curtains when changing and hearing the tram passing were the negatives for this room. Room service menu prices were obscene - 18euro for a ham & cheese sandwich, doesn't matter how nice a hotel is this type of charging really takes away from the hotel. Overall great service, food was very good, very nice atmosphere.

Partner

10/10

Exceptional

31 May 2015

Verified traveler

Nice hotel

Great, beautiful hotel. Not very convenient location . It's at least a 20min walk to the tourist attractions.

Partner

10/10

Exceptional

26 May 2015

renee

Hotel Villa Medici Rates a 10 out of 10

I have only positive things to say about this wonderful, beautiful and historic hotel. The service was fantastic. Everyone on the staff went out of their way to please and accommodate with the most pleasant and friendly attitudes. I have stayed at numerous 4/5 star hotels and the Villa Medici rates very high in my estimation.

Family

10/10

Exceptional

26 May 2015

Verified traveler

Beautiful hotel.

Very nice staff. Beautiful hotel. I especially loved the bar area and poolside area.

10/10

Exceptional

10 Apr 2015

Ashley B.

Beautiful Hotel, Great Staff!

This hotel is beautiful!! Was a great place to stay while in Florence and the staff was so friendly and helpful!

Family

10/10

Exceptional

30 Mar 2015

Verified traveler

wonderful

Amazing place, they upgraded our room, absolute pleasure

10/10

Exceptional

27 Dec 2014

Ken

Great Service and Quiet Hotel

Very quiet hotel with great service. Florence is small and walkable and this hotel had good access to everything, not in the heart, but close enough to get anywhere withing 10-20 minutes of walking. Concierge was friendly and helped with good local restaurants plus getting tickets for Accedemia museum to see original statue of David (a must in Florence).

Family

10/10

Exceptional

29 Oct 2014

Carol

24 hours

We dropped off a rental car near by and spent an enjoyable 24 hours. Staff were helpful and professional, facilities quite grand. Brunch excellent.

Family

10/10

Exceptional

14 Oct 2014

Verified traveler

Fab service, beautiful views

The staff at this hotel really looked after us. It was a 40th birthday, we receive a bottle of bubbly on arrival.
Concierge were really helpful and helped us in routing our plan for 3 days.

Partner

4/10

Poor

09 Oct 2014

Verified traveler

Not what I expected

Nice downstairs, room very outdated. Tub leaked profusely on floor, where we couldn't use it one day, (reported twice, did not get fixed) and whirlpool didn't work either. Cost was not justified. Was also charged three times for stay, had to fight with hotel corporate office to get pre-auth charges removed (even after room bill was paid for).

10/10

Exceptional

20 Sep 2014

Verified traveler

We were disappointed that breakfast was not included in price. otherwise, hotel and staff were great.

10/10

Exceptional

18 Sep 2014

Verified traveler

Very nice hotel

Very nice hotel

10/10

Exceptional

15 Sep 2014

Finicky Traveller Jim

Great Florence Location

Fabulous location close to all major attractions, very attentive staff who aim to please and go the extra mile

Partner

10/10

Exceptional

11 Sep 2014

Lawrence

Excellent and pleasant hotel and staff

The room and hotel facilities were excellent. The desk clerks and concierge were helpful and friendly.

There is a beautiful, but small, swimming pool in the courtyard of the hotel and dining and a lounge looking out into this beautiful area. The common facilities are extensive, comfortable and very well done.

The staff is excellent and the dining facility serves first rate for lunch and dinner. The wait staff was excellent as well.

The hotel had an Italian feel and pride -- in part, because it is Italian owned and run and not part of an international corporate chain.

I recommend this hotel unequivocally.

Partner

10/10

Exceptional

28 Aug 2014

Mohammed M.

Perfect

Great Hotel. Exceptional staff!

Partner

10/10

Exceptional

26 Aug 2014

Lee

Excellent hotel

Central location, excellent decor, great service, friendly staff. A totally enjoyable stay, especially good if you want to be just outside the centre (10 min stroll) but close to the station for trips to Pisa or other places nearby. Hotel offers a car service into the centre but the walk is lovely. Plenty of good restaurants nearby.

Family

10/10

Exceptional

20 Aug 2014

Kate

Lovely hotel, near to the centre.

Great location, easy walk into the centre of Florence. Loved the pool after a hard day sightseeing. Staff friendly and helpful.

8/10

Excellent

02 Aug 2014

Verified traveler

Great Location in Firenze

The staff was excellent, room very large and bathroom was giant as Europe goes. The facilities were nice, however, nothing really to do in the evening after a long day walking the sites of Florence. The bar area seemed old, and needs some outside bar entertainment. Although plenty of entertainment nearby. I stay here again.

8/10

Excellent

08 Jul 2014

Paul

Great value for the price

Exceptionally attentive staff that went out of their way to see that our every need was met. Great location to the center.

6/10

Pleasant

13 Jun 2014

blair

Florence

It was ok, but a little disappointing since they are an American Express fine hotel and resort. Wasn't what I was used to with that seal of approval. I believe it fell below that threshold.

8/10

Excellent

14 May 2014

Verified traveler

Friendly people

It is a very nice hotel, but by far the best aspect is the fantastic staff!

Partner

10/10

Exceptional

12 May 2014

steve

Great medum size hotel , great location

enjoyed it greatly , highly recommend

10/10

Exceptional

28 Apr 2014

Pat

Enjoyed our stay. The property is a bit dated. The service was excellent, and the concierges made the stay! They made great dinner recommendations, museum tickets, and even went to the airport to pick up our lost luggage. These guys are great on all three shifts.
We celebrated our anniversary with them and the GM sent a nice note and bottle of champagne to celebrate with.
First class operation.

8/10

Excellent

15 Apr 2014

Verified traveler

Very good

Attentive staff, food a bit pricey but very tasty, good location. Would go back and stay there again whenever I am in Florence. Swimming pool could do with a bit of a clean but generally I cannot fault this hotel.