Omni Orlando Resort at ChampionsGate

United States , Orlando Area - Florida - FL
CHAMPIONSGATE, 1500 Masters Blvd
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Lester B Parayno

The room was clean. My wife reserved a room prior to this stay because she had a seminar from her work. We wanted to stay an extra day, so I booked another room. We asked the staff if it was possible to check us in the same room so that we didn't have to pack and move to another room. The hotel was very accommodating and was able to help us with our request! Awesome CS and would definitely stay here again!

Partner

10/10

Exceptional

09 Mar 2026

Devangi

Nice resort

6/10

Pleasant

03 Mar 2026

Holly

It was okay.. I wouldn’t stay again. Our room was extremely outdated with carpet flooring and just felt meh. The check in process was ridiculous as they valet your car we watched the valet drivers backing into other vehicles and damaging them.

Partner

10/10

Exceptional

02 Mar 2026

Matthew

Only stayed one night, but it was great. Friendly and helpful staff from the valet to the front desk to dinner. Food was great, pools were nice.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Kelly

We decided to book this hotel after we stayed here in 2013 and lived it. It definitely wasn’t the same this time. The resort lobby and grounds are nice and but also very old and dated. The bathrooms still have old tubs and shower curtains and the rooms & furniture are old/dated. Nothings changed. Our toilet wasn’t flushing properly, the sink wasn’t draining well.

Our biggest disappointment was the pool area. It was the reason we chose to come here. It was so busy when we arrived at 3pm that there were no loungers left to use that weren’t littered with used towels, leftover food, cups and dirty dishes. It was gross. We tried th adults pool but it was full. There were kids all over the place and the Lazy river was filthy. I never saw one server so we went to the bar to order drinks and food. The quality of drinks were sub par and the chicken tenders and fries were cold, soggy and had terrible presentation. We tired to dine at Trevi’s Italian but tj vibe there was loud, open, buffet style so we asked to go outside and they put us at a random table near the bar and where people were smoking and told us they don’t have enough servers. We left a tried to find something nicer nearby but there are not many options for nice dining in the area. To think we chose to return here 13 yrs later and had this experience is very disappointing. Considering this is an Omni property, we definitely had higher expectations.

Partner

6/10

Pleasant

22 Feb 2026

Angie

I had to pay for self parking which seems crazy to me since I already paid for the hotel. And extra fees..
I'd rather pay for everything upfront so there are no surprises.
Also I felt I already paid a lot for me room. And the carpet had a torn hole in the center of the room. Anyway, it just felt like for all that I spent it was not an incredible experience that I was hoping for.

10/10

Exceptional

22 Feb 2026

Bev

Everything was impressive! Staff was very helpful and super friendly! Food was outstanding! Room was great and the bed was very comfortable! We truly enjoyed walking around the grounds and all the pools. Only thing wrong was that we didn’t get to stay long enough!

Partner

10/10

Exceptional

20 Feb 2026

Edward

Loved hotel ,loved pool

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Diane

It was an amazing experience. The staff went above and beyond to make us feel welcome! I love everything about this resort and especially the events they put on to make it extra special!

Family

10/10

Exceptional

15 Feb 2026

Jolie

Staff was exceptional. Family member had medical emergency, and security came with medical team to check and assist immediately. We were celebrating birthday and I was pampered with care gifts.

The only downside was the guests. There were 3 weddings and company events happening at the same time during our stay. It was very chaotic with people who lacked etiquette.

I’ll definitely come back during low season again.

Leisure Family_with_children

8/10

Excellent

21 Jan 2026

Azizah

Room was nice. Customer service was great

Family_with_children

10/10

Exceptional

08 Jan 2026

thiha

Car parking fees is very expensive

Leisure Family

4/10

Poor

07 Jan 2026

Keisha

The facilities are great, we loved the pool, mini golf, and overall amenities. The food and beverage staff were amazing, and housekeeping was also wonderful. Unfortunately, our experience with the front desk staff was very different.

We stayed at this hotel for three nights and found a roach in our room. While we understand that we are in Florida and guests are traveling in from all over the world, this was still very disturbing. We do not have roaches in our home, and it is not something we expect to encounter when we are paying to stay at a hotel.

When we reported the issue to the front desk, the response was nonchalant, simply “OK,” with no apology or sense of concern. No one offered to change our room or address the situation proactively. I had to request that housekeeping come to clean the room, and even then there was no sense of urgency.

The lack of empathy and responsiveness from the front desk was very disappointing and took away from what could have otherwise been a great stay.

Leisure Family

2/10

Poor

31 Dec 2025

Pedro

Omni Orlando is an amazing regal hotel full of luxury, amazing restaurants/meal, and customer service.

NOW, we cautious you to call these hotels, airlines, and even rental car services to book directly with them and totally refrain from using Expedia; they are just corporate vampires ready to suck on every pocket money you have and would not do anything to help you should a problem arrive on any service booked with them. Whatever few dollars you save using them will cost you excessive money to fat their pockets. Remember, they are not there for you but for them, you are just their money life line to suck on. And no one speak “English English” And their emails are AI generated, you know you are not dealing with a human; And every email they respond comes from a different AI person. Honestly, just stay way away from Expedia and similar platforms.

10/10

Exceptional

30 Dec 2025

William

Rob,the masseuse, is the best deep tissue masseuse ever!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Catherine

Perfect stay as always! They have everything you could ever want for a wonderful vacation!

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Gabriela

Outstanding service! We'll definitely come back!

10/10

Exceptional

24 Dec 2025

ROSS

The pools were wonderful.

Business_and_leisure Partner

10/10

Exceptional

24 Dec 2025

Jennifer A

We love the Omni!

10/10

Exceptional

24 Dec 2025

VANAKA

Diamond at check in was amazing she made our son feel very special on his birthday with zero notice… went above and beyond!!

Leisure

10/10

Exceptional

16 Dec 2025

marelis

Excellent resort, a1 services

8/10

Excellent

15 Dec 2025

Kevin

Pool at the Villas as clean & not crowded. (

Business_and_leisure Friends

10/10

Exceptional

13 Dec 2025

Maria

Great hotel , very clean, good service

Friends_and_family Family

4/10

Poor

06 Dec 2025

Tiago

Reserved a suite and got something else, took me 4hrs to get them to get us something closer to what we have reserved.

10/10

Exceptional

05 Dec 2025

Manuel

Great service

Business Partner

10/10

Exceptional

05 Dec 2025

LaDonna

Beautiful place

10/10

Exceptional

05 Dec 2025

Catherine

👌

Business

10/10

Exceptional

01 Dec 2025

Angela

The hospitality was great along with the staff which were very nice and friendly. GREAT hotel.

Leisure Self

10/10

Exceptional

30 Nov 2025

Christopher

Great staff and amenities

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

James

This place is amazing. The staff is friendly and helpful. The rooms are spacious and comfortable. They have multiple pools and even golfing available.

Partner

10/10

Exceptional

26 Nov 2025

Melissa

Great place to stay. Just wish there were
Better options for restaurants.

6/10

Pleasant

23 Nov 2025

Alyson

There are a lot of extra fees and taxes added once you check in, your bill will be at least $50 more per night than your invoice shows…. they also hold $100/ night for incidentals. These charges add up so be prepared. The room was clean and the staff were friendly, otherwise I would give this place one star.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

James

The rooms are very large, front desk very pleasant and the grounds are immaculate!

Business_and_leisure Partner

8/10

Excellent

02 Nov 2025

Ariel

I've stayed at this place twice and the first time we stayed at the Villas and was frustrated with how far we were from the main building and amenities. This time I specifically requested an east facing room so we would be at the main building. The hostess confirmed it was an east facing room and said we were in the West Wing. The room was north facing and was such a long inconvenient walk. I do want to come back, I love the pools are heated but I'm going to demand a room in the main building for convenience.

Leisure Friends

2/10

Poor

31 Oct 2025

KELLY

Please be aware that Omni has become the poster child for corporate greed. It’s bad enough the resort fees are up to $43 per night but now they charge you $14.90 to RENT a towel at the pool area. That’s per towel, I was flabbergasted.

Business Family

10/10

Exceptional

28 Oct 2025

Katie

Stayed for one night very relaxing did have to pay more at property thought FL had mandatory all in pricing.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Katy

Loads of space for the price, bit of a drive to the parks and annoying all the extra charges but still worth it

Leisure Family

10/10

Exceptional

26 Oct 2025

Sandra

We love your hotel and all the services and activities that are available. Our only concern is that your hotel and property are not walkable for someone who uses a cane or wheelchair. I had to use a wheelchair to go from our room to the elevator (3 corridors to get there) and to proceed out of the hotel.

Leisure Family

10/10

Exceptional

26 Oct 2025

JOSE A P

great steakhouse.

Business_and_leisure Family

6/10

Pleasant

19 Oct 2025

Alex

All was great, but what ruined the experience was the extra wait for the shuttle to take us baxk n forth from the buildings....the shuttle system n3eds to be revised or just more staff.....the building are too far away for convinients daily walking to baxk n forth from main area...and when u aske for a shuttle its like a 12 to 15 min wait n have to ask the staff to call the diver several times...just an inconvenience that dampens the experience

Business_and_leisure Family_with_children

8/10

Excellent

17 Oct 2025

Nathaniel

Staff was far above the rest, answered questions and took care of me my entire stay.

Business Self

10/10

Exceptional

14 Oct 2025

Jessica

Amazing time

Leisure Family

10/10

Exceptional

10 Oct 2025

Nicole

Everything was perfect!

Business_and_leisure Family_with_children

10/10

Exceptional

05 Oct 2025

Casey

Beautiful reaort

10/10

Exceptional

03 Oct 2025

Aimee

Not 1 bad thing I can say. Was amazing 10/10 recommend

Business Self

8/10

Excellent

27 Sep 2025

Jorge

Good

Family

10/10

Exceptional

26 Sep 2025

Kim

Wonderful Resort!

10/10

Exceptional

22 Sep 2025

kenneth

VERY NICE

Friends_and_family Family

8/10

Excellent

20 Sep 2025

Amber

Wish there were more restaurants. When there are conventions here, there are not enough places to dine

10/10

Exceptional

17 Sep 2025

Deanna

Always a wonderful stay!

Leisure Family

10/10

Exceptional

16 Sep 2025

ISAAC

Everything was amazing! I can't wait to go back in March!

Business

10/10

Exceptional

08 Sep 2025

Tryalah

Security and the view. The property has beautiful plants and is clean.

Business Self

8/10

Excellent

07 Sep 2025

Julie

Nice hotel with a great waterpark. I thought that the almost $40 a day to park, the hotel is basically in the middle of nowhere, was excessive.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2025

Verified traveler

Nice Resort Overall

This property is very well-maintained. I came here for a conference and did not have a chance to take advantage of the pools or the lazy River, but I heard rave reviews from other attendees. The bistro food was quite good. My from was beautiful and comfortable, and I had an amazing view of the golf course.
My only criticisms of this hotel are the parking situation and the conference food. Our meals for the conference were optional and quite expensive ($50-$65), but the food quality was below average. With regards to parking, I planned to use the valet, but the entrance area had become so crowded that I knew it would be quite awhile before and attendant could help me, so I opted for self-parking, but overnight self-parking is also quite expensive.

Business

10/10

Exceptional

06 Sep 2025

Shavon

The kids loved the wave pool, the lazy river was great. The property was very clean. Everything was great!

8/10

Excellent

03 Sep 2025

Traci

Be more transparent and upfront disclosing resort fees

Leisure Self

10/10

Exceptional

02 Sep 2025

Donna

The property is beautifully maintained and the staff was fantastic! It was our anniversary and they treated us very well!

10/10

Exceptional

01 Sep 2025

Philip

The staff is very accommodating and friendly.

Leisure Self

10/10

Exceptional

29 Aug 2025

Yerika

Great amenities!

10/10

Exceptional

24 Aug 2025

Jayleanne

Awesome

Leisure

10/10

Exceptional

23 Aug 2025

Jeremy

Great resort to stay for a quick weekend getaway. Clean, safe and quiet. Love the pool\water activities areas.
Great location with plenty of food nearby or on site!!!

Leisure Family

8/10

Excellent

22 Aug 2025

Brian

Had a good 4 night stay but wanted to note that property sells pool passes to the general public via a 3rd party platform. The pool was packed with no chairs available. Many of the actual guests seemed seemed to be pretty inconvenienced.

Leisure

10/10

Exceptional

22 Aug 2025

Stacey

Stay was so relaxing.

Leisure Friends

10/10

Exceptional

21 Aug 2025

Caroline

Staff was very helpful!

Leisure Family

10/10

Exceptional

18 Aug 2025

Jason

The venue was ideal for the conference with great dining and entertainment.

Business_and_leisure Self

10/10

Exceptional

18 Aug 2025

Kimberly

We really enjoyed our staff. Service was top notch and met expectations.

Leisure

10/10

Exceptional

18 Aug 2025

Layla

Member since 2017 every year I go to this hotel . 10/10 u will not find a hotel a cleaner and nicer than this hotel.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Krystal

Good!

Leisure Partner

6/10

Pleasant

17 Aug 2025

JoAnn

It was rated a five star and I’m not believing that after this day. I felt like I was in a timeshare facility. When we got moved from our room after the kitchen flooded, they moved us right across the hall, but the smell was very musty. I don’t think I’ll go back.

8/10

Excellent

16 Aug 2025

Trevor Deon

Check in was a seamless and easy process. Staff was helpful and accommodating

Leisure Family

2/10

Poor

14 Aug 2025

James

Toilet leaked all over the floor. Kid’s dance party outside until 10 pm which was great during the early evening, but our daughter was so sad having to get to bed and hear the party on the ninth floor until 10 pm. Room was okay, but rundown in general. Water park was fantastic, but service at the pools is horrible. Over an hour to get a burger and drinks when with a cabana.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

RUSSELL

Excellent customer service, warm and engaging. Beautiful property and so much to do!

Highly recommended!

Leisure Partner

10/10

Exceptional

09 Aug 2025

Madeline

I liked everything regarding the property both inside and out. I didn't like the room decor.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Latasha

This was the most beautiful, clean, luxurious experience I have had at a resort. Me and my family were very impressed with how beautiful & clean the property was. We loved the amenities it had to offer, the outdoor areas, and water slides. We literally enjoyed the resort so much we had no reason to leave except for exploring the area. We had not one single complaint. The staff were friendly. We will definitely stay again. This place is a gem that we want to keep a secret.

Leisure Family_with_children

10/10

Exceptional

04 Aug 2025

Heather

We love this resort and will continue to come over and over again

Business_and_leisure

10/10

Exceptional

03 Aug 2025

Ariel

Great property for kids with multiple pool options

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Simon

Wonderful, Elegant great amenities

Leisure Partner

10/10

Exceptional

03 Aug 2025

Blake

Fantastic family resort! Absolutely zero complaints about anything! Will definitely come back!

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Chad

Everything great exempt ice machine broken on our floor

Leisure Family_with_children

8/10

Excellent

02 Aug 2025

Stephen

Staff is great, great stay. Food on grounds is just too pricey

Leisure Family

10/10

Exceptional

29 Jul 2025

BethAnne

Many food options at the hotel, reservations needed at most. The food was good but if you have allergies they are not very accommodating.
They have both feather pillows and poly fill pillows so make sure you request hat you want. They have beautiful pool choices including a lazy river. Many many conference rrooms. Some of the bathrooms by the conference were not cleaned and stocked in a timely fashion. The tap water tastes terrible. Thankfully they offer Aqua Panne and San P. Overall very good experience and I would recommend it.

Business

8/10

Excellent

28 Jul 2025

Shawn

Kids loved the water park and the spacious suites

Leisure Family

8/10

Excellent

28 Jul 2025

Rhonda

There are many food option and every staff member was very kind

Leisure Family

10/10

Exceptional

26 Jul 2025

Dalila

The pools for the kids and I like the hotel too

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Christina

My family and I enjoyed our 2 night stay at the Omni. We live in Florida and plan a yearly getaway at an Orlando resort that must have a lazy river. The Omni is now our new favorite place. The pool and lazy river were just what we were looking for. It wasn't too crowded. The employees we interacted with were all friendly and helpful. We had a delicious breakfast buffet at Trevi's. We had lunch poolside from Crocs. We also picked up breakfast sandwiches and coffee from the Broadway Deli. I appreciated the variety of restaurants to choose from as well as the convenience of not having to leave the resort. Our room was spacious, the beds were comfy and the air condition was cold. We had a balcony and was able to see the Disney fireworks in the distance. Overall, I'd give our stay a 10 out of 10.

Leisure Family

10/10

Exceptional

25 Jul 2025

Constanza

Good

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Leon Jairo

Good

Friends_and_family Family

8/10

Excellent

24 Jul 2025

Solongo

I had a request for a good view of the window. Instead I got tall tree front of my window. Well it doesn’t bother us anyway. Room was clean enough but there was sticky spot on the carpet. Also overall it was dusty.
Definitely enjoyed pool, fire pit and coffee.

Friends_and_family Family

8/10

Excellent

20 Jul 2025

Kimberly

We have been going to the Omni for years. We absolutely love it. The staff are so friendly and accommodating. On this trip, my son turned 13 and they brought him a special desert to our room! Every single staff was truly so helpful, happy and friendly. I really loved the roasted beet and feta salad from the Italian restaurant. I have only two complaints. The first is that the restaurant by the pool has very limited hours and closes fairly early. When we go to the Omni, we spend 90% of our time on the property. We stay by the pool ALL day long. I wish the pool side restaurant had later hours. My biggest complaint has been present on our past 2 visits, June 2024 and July 2025. The mattresses are terribly uncomfortable. It was so bad on this last trip that I literally got less than 5 hours of sleep the first night and woke with shoulder pain each morning. The mattresses are lumpy and hard as a rock. The bed sheets were nice and comfortable though. Sadly, I’m not sure we will return until they’ve changed out some mattresses.

Leisure Family

10/10

Exceptional

18 Jul 2025

Kelly

We loved the lazy river! Great resort, clean and fun!

10/10

Exceptional

16 Jul 2025

James

Omni Champions Gate - Favorite Spot

The Omni in Champions Gate is perfect for families with children! One of our favorite spots!

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

sara

This was our first time staying at an Omni and we were blown away. Everyone from the front desk to housekeeping was helpful and kind. The grounds were so beautiful and you could tell the employees enjoyed working there. Everyone went out of their way to make sure we were enjoying our stay.
There is so much to do for everyone there. We had a total of 4 adults and 3 under 3 in our group and everyone enjoyed themselves. There was a convention going on but with all the pools, it never felt too crowded.
A HUGE shout out to Ethan for going above and beyond to make our stay extra special. He took the time to learn why we were vacationing and then added extra touches to make this experience even more special. We will always be Omni people now.

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Heather

Had a great experience, the staff was extremely friendly, polite, and accommodating. the grounds were well maintained and there was something for everybody to do.

Friends_and_family Family

10/10

Exceptional

10 Jul 2025

Fabiola

Stayed at the Lodges. Very quiet, clean and comfortable large rooms. Pool area was perfect.

Business

6/10

Pleasant

08 Jul 2025

Cristie

Meh....

For the price I paid...and the name, I expected a lot more. First, there are a lot of extra fees that were hidden in the fine print. Resort fee of $43 a day and parking fee of $38 a day...for uncovered parking....uhhhh okay. Making the cost more than I expected. I didn't even use the resort most of the time I was there. Out of the 7 days, we went to the pool 3 times for a total of 6 hours. The wave pool was broken. One day it was so crowded, there were no chairs to sit and relax, so I left and went to another resort that my friends were staying at (they only had a $10 resort fee and $10 parking...was also considered part of the Omi. Two thumbs down. The beds were NOT comfortable. I didn't sleep all week. Luckily I brought my own pillow. The water in the shower and bathroom SMELLED SO BAD! My daughter got sick from one of the restaurants. The drinks tasted FOU, maybe the ice from the SMELLY water...idk...but I paid $19 for adult beverages that were watered down and tasted disgusting. The service was not good. At check in they didn't tell me to use my key card for parking so I paid for parking twice. Restaurant service was not good either. The service took forever. Dinner one night took 2 hours because the server got a large party and forgot we existed. AND my daughter got sick from the food one day. This place has so much potential....but I was really disappointed.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Vamsikrishna

Great location and excellent service

Leisure Family

10/10

Exceptional

06 Jul 2025

Jose Roberto

We love everything about the Omni! The staff is so friendly, it’s always clean, and the pool is fun for the whole family! And it’s a pet friendly hotel! We will be back again soon!

10/10

Exceptional

06 Jul 2025

Stephen

thank you

8/10

Excellent

06 Jul 2025

Caitlyn

We stayed at the Omni over 4th of July weekend — a nostalgic trip for me, as I visited often as a child. I was excited to return with my own family, but the experience didn’t quite live up to the memories.

Our room was fine overall. I had to request hand soap, and there were stains on the floor, but these didn’t impact our stay. The free drink vouchers were a nice touch.

The biggest issue was the pool area, which felt more like a waterpark than a resort. While a holiday weekend brings crowds, the atmosphere felt overwhelming. Requiring wristbands to access the pool — even though you need a room key to get in — felt excessive and impersonal. We wondered: does Omni now sell day passes? What used to feel exclusive and relaxing now felt overcrowded and hectic.

The pool chair situation was frustrating. Even arriving early didn’t help, and our chairs were taken while we were swimming! A staff member told us to just take other chairs — even if there were personal belongings on them! — that advice didn’t sit right.

We also struggled with dining. Trevis appeared fully booked online and didn’t answer calls. After a failed off-site attempt at dinner due to weather, we returned and were seated right away at Trevis. Food and service were great, but staff began loudly closing up while we were still eating. Makes sense why they didn’t answer our calls.

We made the most of our stay, but won’t return for another holiday weekend.

Leisure Family

10/10

Exceptional

06 Jul 2025

John

Place is an absolute dream for families!

Business_and_leisure Family