Name: Coombs Inn & Suites, Ascend Hotel Collection
Address: 80 6Th Street, Apalachicola, 32320, US

10/10

Exceptional

09 Jul 2026

Branson

It’s an old house and very well maintained it may be warmer than a new hotel but the overall experience makes up for it. Room was clean,the inn keeper was very helpful. And the house was quiet had convenient parking. Had a great time and definitely plan on going back.

Partner

6/10

Pleasant

05 Jul 2026

Karen

The Coombs Inn and Suites was a unique place - an old Victorian style house with all the furnishings to match. Our room was very spacious. We had a claw foot bathtub with a raindrop showerhead. The tub was not safe to climb in and out of and the shower head the drops felt like needles hitting my body. The entire place is digital access with Direct Key which was often a pain when you had your hands full. The staff that was around in the morning at breakfast were very friendly and the complimentary breakfasts were quite good. We had to go to a completely different building to get ice - very inconvenient.

Partner

10/10

Exceptional

29 Jun 2026

Scott

Great stay

Partner

10/10

Exceptional

28 Jun 2026

Marisa

Great breakfast! Very comfortable bed! Excellent location!

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Theresa

It’s a historic hotel ….Keep that in mind. Room was very cold and there was no thermostat. Very dark and lacked any surface area for anything. We enjoyed our stay for our 40th anniversary, but would look elsewhere next time.

Partner

4/10

Poor

28 Jun 2026

Sharwari

The rooms are too old and smell odd.

Family

2/10

Poor

26 Jun 2026

Susan

We've stayed in the Coombs Inn several years ago and loved it. We reserved a King suite but when we got there, the no contact app assigned us to a small room with a queen bed. We were not impressed. We called and spoke to the owner who said we couldn't have the suite we reserved because it had fruit flies. She offered us $25 off per night. We declined the offer and checked out immediately. I don't think $25 covers the difference in price between the queen room and king suite much less our inconvience. We ended up at The Gibson Inn down a few blocks away. It was very nice, and had other amenities (golf cart rentals, pool, restaurant, and bar). They also gave us free drink vouchers because it was my husband's birthday.

Partner

10/10

Exceptional

25 Jun 2026

Janet

We enjoyed our stay, Rebecca was so helpful She really tried to help us with the TV, The house is so nice and the decor is just like what you would see in the time I would come back

Partner

10/10

Exceptional

24 Jun 2026

Victoria

Our two room suite in the Veranda cottage gave us the Victorian Era experience with modern amenities. Breakfast was served in the dining room of the lovely Inn next door. Our hostess, Rebecca, was a delight and made sure our stay was wonderful.

Partner

10/10

Exceptional

20 Jun 2026

Christel

We had a wonderful stay at the Coombs Mansion. Beautifully restored home with a cozy feel. The manager Rebecca was tops!

Partner

10/10

Exceptional

18 Jun 2026

John

The facility was historic and comfortable, the morning breakfast was excellent and allowed for meeting and socializing with other guest. The onsite manager, Rebecca, was friendly, helpful and a delight to know!
Great location to enjoy the area from.

Partner

10/10

Exceptional

17 Jun 2026

Linda

This is a charming place It’s decorated old world style with the modern convenience. It was spacious and clean. The beds were very comfortable I recommend and would definitely come back!

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Gregory

I

10/10

Exceptional

14 Jun 2026

Kasey

Unique property with excellent communication!

Friends

10/10

Exceptional

08 Jun 2026

KarenMarie

The Coombs Inn is such a unique and stunning place to stay. Having been built in 1901, it’s been maintained superbly.

It did take us a minute to get the hang of the virtual check-in. I booked through Expedia and were receiving notifications via email and completely missed the check-in instructions sent directly from the hotel via text message. We were late checking in (around 9:30 PM). There was a number to call posted on the front door and I felt bad calling so late but a nice lady answered and directed us on where we needed to go. After we were set up with virtual check- in, it was very easy getting in and out of the hotel and our room.

They do have two separate houses that are the Coombs Inn. They are located one street over from one another. We did not realize this and initially went to the wrong house. If I had checked my text messages prior, this would not have happened. So, thank you to the nice lady who answered the phone at 9:30 PM and calmly helped us!

This is such a lovely place to stay, you will not regret your stay here.

Partner

10/10

Exceptional

06 Jun 2026

Lino

Room was excellent and beautiful, Rebecca was super helpful and friendly from the staff, and the property is amazing, dripping with history but up-to-date!

Partner

2/10

Poor

03 Jun 2026

Jocelyn

I wish I could post pictures!
This place was cold and dirty!

I called the front desk begging them to cut off the air conditioner. I told them I had a bad back and more to the point my teeth were chattering because of being cold!
NOTHING!
THE PLACE IS IN NEED OF A GOOD CLEANING. BOTH OF US HAVE ISSUES WITH DUST, ALLERGIES! Between the extreme cold and dust, we missed one day of being able to go out. That was bad!

On the home page...
THE HOME PAGE WAS A BEAUTIFUL GAZEBO!
WE PICKED THIS HOTEL BECAUSE OF THAT GAZEBO! WE DECIDED TO REDO OUR VOWS, DRESSED IN MY GOWN AND MY BELOVED'S TUX, IN FLORIDA HEAT! WE STAYED AN EXTRA DAY JUST TO DO THAT. NOT TO MENTION NOT BEING ABLE TO MOVE BECAUSE OF THE COLDNESS IN THE ROOM! HOWEVER...WE DROVE AROUND LOOKING FOR THAT HUGE GAZEBO! AFTER 20 MINUTES WE FINALLY CALLED THE OFFICE! WE WERE TOLD THIS GAZEBO WAS TORN DOWN YEARS AGO! YEARS AGO! WHY WAS IT STILL ON THEIR HOME PAGE?

COOMBS RESPONSE TO ALL OF THIS...LESS THAN ANYONE SHOULD EXPECT. DO NOT GO TO THIS HOTEL!

OHHHHHHH,,,,,,,,,, THE WALLS ARE THIN! WE HEARD THE FAMILY NEXT TO US DOING EVERYTHING!

WE DO HAVE PUCTURES AND WILL POST THEM EVERY PLACE WE CAN!

THEY APOLOGIZED ABOUT THE GAZEBO PICTURE STILL BEING ON THE HOME PAGE! ONE WEEK LATER... IT'S STILL THERE!
HMMMMMMMM

Partner

8/10

Excellent

02 Jun 2026

Ade

Superb location. Extremely large room with 2 x queen beds. Lovely old building in need of some TLC. Could be fabulous with a little work. Friendly staff.

Partner

8/10

Excellent

25 May 2026

Michelle

Close to down town and convient

2/10

Poor

22 May 2026

Jocelyn

I was freezing cold the entire 4 days we stayed. The rooms and general areas need a good hard clean. I was so cold my back stopped working!

WE HAVE PICTURES! The entire place needs a good cleaning...and then some!

Finally....
WE PICKED THE COOMBS BECAUSE OF ITS STANDING GAZEBO! ON THE HOME PAGE HAS THIS A PICTURE OF THIS AMAZING GAZEBO!
WE STAYED 2

10/10

Exceptional

20 May 2026

Thomas

.

8/10

Excellent

20 May 2026

William

The inn was clean and quiet. Breakfast was excellent. The rooms could have benefited from a little less light.

Family

10/10

Exceptional

18 May 2026

Robert

I would recommend this Bed and Breakfast to anyone needing a place to stay in Apalachiacola, FL The historic home is fully been kept in it's original design and well maintained.
The staff is there when you need them but not on top of you. The breakfast is out of this world and all home made. We met people while dining in the beautiful dining room where we ate together. It was a beautiful room we had and all the ammenities were fist class.
A 5 star facility for sure.

Partner

8/10

Excellent

17 May 2026

JoAnn

Booked for our parents. They said it was cute comfy and they didn't need anything. 4 stars because their check in is a little bit of a hassle. They want you to download an app and use a digital key. Our parents are not tech savvy so we had to drive to their sister hotel and get actual key made. They did not charge us for the key which it said $10.00 for a key. Hot breakfast served in the am.

Friends_and_family Family

2/10

Poor

12 May 2026

Mary

Thought I was booking a family run old hotel. Turned out no staff on site, needed app to open door, room ceiling leaked into my suitcase, broken arm on couch in lobby, porch furniture was dirty, internet went down so key app did not work, smelled moldy, etc. very disappointing.

Partner

10/10

Exceptional

08 May 2026

Kelly

The Inn has always been one of my favorites, it is a beautiful piece of history. I have stayed at The Inn in the past and it was good, I enjoyed meeting the new manager very friendly very accommodating, check in is at 4 however Rebecca had me a room early that morning she was very helpful I had arrived early and she put me right in a room with no extra cost, very friendly and always smiling the next morning I got to enjoy breakfast with Michael, he did a great job omlets, bacon, toast, bagel, and fresh orange juice I enjoyed the food and took coffee to my room after breakfast just to spill it everywhere on the white linens ☹️ I did let Rebecca know about the spill she assured me it was going to be ok. My room was clean and comfortable I was able to get a later check out no fee thanks Rebecca and Michael y'all are great.

Self

10/10

Exceptional

30 Apr 2026

donald

Great experience - old house so as expected on bathrooms etc. the back to back units share an AC which was in our unit so I was fine with it. If I had been in the other unit I wouldn’t have been so thrilled about that haha. Super cute town and this was right in the middle of it all

Partner

4/10

Poor

28 Apr 2026

Douglas L

The keyless check in was a disaster, consuming much pre-arrival customer time, only to be overridden with a physical key being issued in the end. Obtaining the key required traveling to a sister hotel over a mile away. We were told \"They were having internet problems\".
The coffee machine had a cup of stale coffee in the overflow well. There was poor communication in the room about the location of items like the ice machine. It turns out the machine was a block away in a separate building. And so it went.
The bright spot was the woman managing the breakfast activity. She was very attentive and helpful, albeit too late to address the above mentioned issues. No one was available as the mentioned events were unfolding.
Yes, its 2026, and we understand staffing is an issue and technology is king. Unfortunately \"customer service', a reason to stay at any property, has suffered as a result. At this property it seems to have all but disappeared.
The bottom line? We will not be using EXPEDIA or staying at this facility on our next visit to Apalachicola.

Family

6/10

Pleasant

26 Apr 2026

Teresa

Yes on AC, breakfast was fair. Service was delightful

Partner

10/10

Exceptional

26 Apr 2026

Linda

We totally enjoyed our stay at the Coombs Villas. The bed was comfy and the room was cozy. We appreciated having a mini fridge and coffee maker.
Our only concern was that we were not given information on the location or the time breakfast was served. We ventured up to the other Croombs Yellow house and found our nice hot breakfast ( not sure about the time still). Better communication would be helpful in that regard.

Partner

8/10

Excellent

26 Apr 2026

Tonya

We loved the vintage feel. Ste 11 was perfect. Walking distance to everything.

Partner

10/10

Exceptional

25 Apr 2026

Brenda

Very welcoming staff at breakfast. Bed was good. Nice stay.

Partner

10/10

Exceptional

24 Apr 2026

Steve

The accommodation were very comfortable and the staff were very pleasant.

8/10

Excellent

23 Apr 2026

Glenn

Convenient location

Family

10/10

Exceptional

20 Apr 2026

Daniel

everything excellent except the technology to access key

Partner

10/10

Exceptional

18 Apr 2026

Melvin

I love the property, perfectly located within walking distance. Rooms very clean and cool. The Staff was excellent, Ms. Rebecca Jean was the highlight of the place, very professional and loves what she does. She gave great advice of the town and some good history. Ms. Rebecca was a great hostess, the hospitality of the city was great. I have already since I've been home and told everyone about Coombs. I'll be back definitely, Thanks....

Self

10/10

Exceptional

15 Apr 2026

Rene

It is an old mansion that gives you a sense of old style living. Close to the center of town makes it walkable.

Partner

4/10

Poor

12 Apr 2026

James

Check in was not good. I had no idea I needed to go to another location to check in. Shower didn’t work. Ice bucket, but no ice.9

Self

10/10

Exceptional

12 Apr 2026

Christina

Room was very nice as you would expect for an older home. I grew up in an old home, so it felt like home. Charming.

The staff was super sweet and answered my questions and any issues i had come up.
They were wonderful.

On to the property, it's beautiful older homes that needs more attention.
The staff do what they can with what they have, but there are broken banisters, the jacuzzi in the room was not working, and the shower has wood flooring right in front of it that's is getting ruined, the bathroom flooring, while beautiful, needed to be replaced due to cracks, the outside seating at the main home for breakfast is worn down.
You can see that there are areas outside the home that also need attention.

Over all, still a nice stay in a charming home.

Partner

10/10

Exceptional

12 Apr 2026

Hillary

Everything went smoothly

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

ross

Room comfortable. Breakfast decent. Took a while to find correct rooms, ice machine, but it worked out well. Rebecca and staff took good care of us.

Friends

6/10

Pleasant

06 Apr 2026

Phebe

Checking in requires downloading a 3rd party app, got poor information regarding our assigned room was in a separate building next door, calls to the help phone number went unanswered. We met another couple checking in that experienced nearly the same except that the building with their assigned room was down the street in the next block. We never found any staff on site and gave up on phone contact.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Dolores

Easy check in with help from Rebecca...I do not do APPs on my phone. Extremely pleasant stay. Good breakfast was a nice surprise because it is not mentioned on the website

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Sheryl

This was my third stay however this was the first time I did not stay at the main house. I did not like the digital key, it was a hassle. I did not like having to climb into a jacuzzi tub to take a shower, especially with no hand rails to ensure safety climbing in. The ceiling of my room looked like it may come down at any minute. I realize the history/age and that is what I enjoy about the place but again, I've only ever stayed at the main house. I only stayed for one night so it was okay but next time I will be sure to book a room in the main house.

Self

4/10

Poor

24 Mar 2026

Steve

Yes it was a historic and charming old house but the porch and outdoor seating was covered in dust and dirt, had to clean the tables and chairs ourselves just to be able to sit.

10/10

Exceptional

23 Mar 2026

Amy

We really enjoyed our stay. Breakfast was great and Rebecca was very hospitable and kind.

10/10

Exceptional

23 Mar 2026

Cynthia

great location and staff was amazing!

Friends_and_family Friends

4/10

Poor

21 Mar 2026

Nancy

The property is old and outdated. The plumbing doesn’t work correctly. There’s no elevator and the stairs are not lit well. The porch is lovely but filthy. I would not recommend this hotel.

10/10

Exceptional

11 Mar 2026

Kevin

Downtown Apalachicola. Could walk to anything. Property was lovely, real old Florida. We had a lovely room with a 4 poster bed and bay window. We had access to the first floor porch and my wife enjoyed reading out there on an old rocking chair. Breakfast was good and host cooked some bacon for us fresh. Love Apalachicola and would have loved to stayed in the property longer, but we were just passing through.

Partner

10/10

Exceptional

06 Mar 2026

Sherry

Our room had two queen size beds, very spacious and clean. There was a microwave, refrigerator and coffee maker in our room. The one thing I would suggest getting would be a table to eat on. We enjoyed the balcony porch and ate there because it did have a table. The woman that managed all 3 of the of the properties was pleasant and very helpful. And when you called the number for the facility, they were very responsive and helpful.

Friends_and_family Friends

10/10

Exceptional

27 Feb 2026

David

Perfect room bed, balcony breakfast, Everything.

10/10

Exceptional

23 Feb 2026

Jeanne

Great location.

Partner

10/10

Exceptional

22 Feb 2026

Elizabeth

Check in was through an app that was a little confusing but the staff person was very friendly and helpful! Room was clean and mansion was historic and beautiful

Partner

10/10

Exceptional

20 Feb 2026

Harris

The room was spotless comfortable the bed was super comfortable, and the host was as nice as a person could be. It's just a great place

Partner

10/10

Exceptional

16 Feb 2026

Timothy

Had a great stay with comfortable room a great location. All shops and restaurants in very close proximity. Very nice area of FL.

Partner

4/10

Poor

15 Feb 2026

dave

Too many problems to list. I hated I have to fill out an application and get an app to get into a room. But if I am driving, how was I supposed to do that. The guy on the phone acted like I was the problem.i don’t think the guest should sit outside to fill out forms. Wanted me to travel to pick up a room key and said he was doing me a favor by not charging me extra. You can’t regulate room temperature. The bath fixture look very old. Stay away.

10/10

Exceptional

14 Feb 2026

Brenda

Rebecca was a perfect Southern hostess and made us feel so welcome. The digital check-in process was easy inconvenient. This historic mansion was well maintained with historic pieces throughout the property. It was very walkable - we just parked our vehicle at the property and walked to the many bars, restaurants and quaint shops. It was one of our favorite spots!

Leisure Partner

10/10

Exceptional

13 Feb 2026

Murna

Gorgeous circa 1900 house with original woodwork. There was a fireplace in my room. Some rooms have clawfoot bathtubs. I enjoyed a very quiet stay. Plus it's VERY convenient to town.

10/10

Exceptional

25 Jan 2026

Pam

Excellent and very spacious room. Host a as extremely helpful as we had challenges entering the room. Fantastic location?

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

John

Love the historical aspect of the inn and the town

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

William

Beautiful historical building.

Partner

10/10

Exceptional

27 Dec 2025

Wade

Great and beautiful room. This is my second time staying here. The building is such an original old school home converted into private room rentals. Each time have been easy checkin with the EasyPass app, but also walking distance and so close to everything you want to see in Appalachiacola town. Highly recommend this lovely, and quaint place.

Leisure Partner

8/10

Excellent

18 Dec 2025

Cody

We love the Coombs Inn but it's no longer a bed and breadfast. There were also little things that they need to fix like a flickering bathroom light bulb and we weren't able to open the windows because they were painted shut. Besides that, Coombs Inn is an awesome old house that was very peaceful!

Leisure Partner

8/10

Excellent

28 Nov 2025

Alan

Clean…..location excellent. We could walk downtown easily!

Partner

2/10

Poor

26 Nov 2025

William

When we spend good money for a get-away, we expect accommodations to be equal to our living conditions at home or better. We don’t live in filth w/o ice, laundry, iron, TP and facial tissue; hair dryer; coffee cups, etc. All we got at Coombs was a roof, running water, and a bed. It was a 5 day miserable experience far below our standard of living.

Partner

10/10

Exceptional

16 Nov 2025

Amber

Check in was simple enough. They’ll email you details on check in. The inn was beautiful and so peaceful. We were very relaxed and appreciative of how quiet it was compared to a regular hotel. The mattress was not comfortable at all. We switched to sleeping toward the end of the bed and what was a little better. It’s warm in there and ceiling fan doesn’t help very much. We did find a standing fan in our closet and used it. It helped but we ended up sleeping with the top sheet only and skipped the comforter. The toilet is small so be aware of that. Regardless, we loved our stay and plan to stay there again.

Partner

2/10

Poor

11 Nov 2025

Karen

Not told to down load the key access in the confirming emails so that was a hassle to get admittance to the front door and room. Battery did not work in the ceiling fan/light remote control so could not turn light or fan off and on. Tile workers loud at 8am despite no noise policy before 9am.

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

ROBERT

Room was tired, shower slow drain

10/10

Exceptional

02 Nov 2025

Kathyn

Needed heat this time of year. It was perfect

Business

6/10

Pleasant

01 Nov 2025

Verified traveler

No personal contact seems odd for an Inn. We expected to be in the main house and ended up in the Veranda. Porch was dirty but the rooms were clean.

Friends_and_family Family

4/10

Poor

27 Oct 2025

Linda

Disappointment

No way to control AC. Room hot. Standing fan supplied. Overhead fan blades dusty. Some furniture dusty. Room and Bathroom tiny. Toilet sketchy. Plunger provided. Would not go back.

Self

6/10

Pleasant

24 Oct 2025

Shannon

Water was not hot enough and room was freezing

Leisure Partner

10/10

Exceptional

20 Oct 2025

Mona

We enjoyed our stay very much. The first two nights we pretty much had the place to ourselves. Convenient location. We also went to St George Island. Loved it there.

Friends_and_family Friends

4/10

Poor

19 Oct 2025

jorlei

The bed was so loud and uncomfortable, if eith one of us turned over or moved in any way it would wake the other up. No support. I actually slept in the straight back dining chair for awile. Was so tempted to sleep on the floor. The DirectKey door app didn't work well. Didnt have good service in tje area. But their Wifi didn't reach where pur room was. Other than the 2 excruciating nights dredding bedtime, it was a beautiful place. I loved all of the antiques and walking distance to the shops.

Leisure Partner

6/10

Pleasant

15 Oct 2025

Larry

Table lights shut on & off, fridge was dirty, didn’t know about the resort fee and $10 for key. The room was ready but a $25 early check in fee was a bit much…

Partner

10/10

Exceptional

13 Oct 2025

Curtis

Awesome. Gorgeous. Affordable

4/10

Poor

11 Oct 2025

Marda

No staff on property. Digital key app impossible. Peeling paint, dirty window,
weeds taking over. My room was tiny and not comfortable. Snower drain sluggish. General air of neglect. Would not recommend. Was expecting
way better for the price.

Leisure

10/10

Exceptional

09 Oct 2025

Ron

Nice and convenient

Leisure Friends

10/10

Exceptional

09 Oct 2025

kelly

Little confusing to check in, but staff was very helpful and accommodating!! A/c worked great but not sure if there were independent controls.

Leisure Partner

4/10

Poor

05 Oct 2025

Cathy

We were given an address. This was for one of their properties. There are at least four. We were not told which one we were staying in. Every door is locked at every property. There is NO staff on site to help. We sat on the front steps of the address we were given for 45 minutes attempting to log in with Direct Key. After six tries with six different passcodes, we were finally able to open the front door. It was only then we discovered we were in another building. Where was it? We had no other address.
I had attempted to check in beforehand but the only options I was given were early check-in (for a charge or late check out, also for a charge).
We spoke to six other couples and all six had trouble getting into their room.
One gentleman told us he did not wish to use his phone to get into his room, so had to drive to some warehouse to get a key.
We were there for two nights. WiFi stopped altogether after 24 hours.
There was a coffee machine, but no breakfast.
Apalachicola is a lovely town, but our lodging experience was not good.

Leisure Family

10/10

Exceptional

29 Sep 2025

Lisa

Very private, quiet, nice staff that I met there, could be a little more clean versus just tidy but overall I would stay here again.

Leisure Friends

10/10

Exceptional

20 Sep 2025

Cindy

I love staying in old buildings, like this one. Just remember there's no elevator. You'll be climbing stairs. But it will be worth it!

Leisure Self

2/10

Poor

19 Sep 2025

Thomas

Property was a dump, dirty, outdated.

Business Partner

10/10

Exceptional

24 Aug 2025

Rick

Wonderful stay

Business

10/10

Exceptional

17 Aug 2025

Jody

Great place

10/10

Exceptional

15 Aug 2025

Charles

We really enjoyed it for what it is. Its an old house and we just needed a room and bathroom for our stay.

Leisure Family

4/10

Poor

08 Aug 2025

James

The property is a historic building. Unfortunately my room was built unhistorically next to the only road into town. So, literally the windows rumbled when a vehicle shot past! Even with shades drawn the headlights from vehicles created shadows in the room at night.
I got no sleep. And the king bed being so soft, sank as if it were going to touch the floor. A better mattress would have helped. There were plenty of pillows which I used for back support and to drown out the street noise!
As far as the cleanliness goes, I hate to see dust on lamp shades and the floor.
Generally being an older bed and breakfast place, I can let things slide. Broken knobs on the jacuzzi tub, and plumbers glue on faucets are a turn off. Very little quality maintenance is being done here.
Despite the poor water pressure, the shower was clean! Kudos to the cleaning staff for the shower.
Overall, I can’t rate the property, and be fair. I just wish the owners would give a traveler a good faith notice like this room is discounted as it is positioned close to the main traffic coming into town.
Regards

Leisure Self

8/10

Excellent

08 Aug 2025

Neil

Average stay in Apalachicola.

Coombs Inn has one foot in the past while using modern amenities. Mixed results, but an average stay in Apalachicola. Staff was very helpful, but check in was spotty. Thanks to Jarred, it ended up okay. Just don’t expect a modern experience. Digital keys were a disaster. Grounds were in need of some work.

Friends_and_family Family

2/10

Poor

04 Aug 2025

Verified traveler

I preferred 2 drive 6 Hours Back Home and not stay

Rating: ★☆☆☆☆

This was hands down one of the worst lodging experiences we’ve ever had.

The place felt like an abandoned ghost town — not a single guest, no staff, no service. “Luxury” is a complete lie. The photos online are extremely misleading. Self check-in = no one to help you. The bedroom looked nothing like advertised, and when my spouse went into the bathroom, the bathtub was stained with awful rust. The kitchenette was dirty, the trash can was full, and one of the sofas downstairs had a broken armrest.

I’m a disabled military veteran, and this property had zero accommodations for accessibility. When I called and spoke with Jared, the representative admitted it wasn’t right and said they’d approve a refund. But when Hotels.com followed up, the manager suddenly denied it — forcing me to go through my bank to dispute the charge.

A total scam. If you’re looking for an isolated, uncomfortable, and completely unsupported experience, this place will deliver. Otherwise, stay far, far away.

Partner

4/10

Poor

02 Aug 2025

april

There was a terrible smell from the water, while no fault at the hotel, they could’ve at least had candles or something in the room. The inn was right on the road and traffic noises were unbearable.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

Jacqueline

It is an older property. It is in a great location. We walked everywhere in the area. We do plan to come back in the future.

Leisure Family

10/10

Exceptional

26 Jul 2025

Bob

Really nice hotel. Very clean and great room. Highly recommend.

10/10

Exceptional

22 Jul 2025

Sharon

Very nice place with an outside deck. Beds were a bit small, but the place was clean and close to downtown.

10/10

Exceptional

20 Jul 2025

Fredrick

Love the history of this place. True craftsmanship, a lost art these days, throughout. Room was especially clean, bed was oh, so comfortable. Would definitely stay again.

Partner

2/10

Poor

16 Jul 2025

Emma

We booked a room for three people and when we arrived it was set up with one double. When we eventually got hold of someone on the phone to ask for an extra bed for our son, they dumped a travel bed in the room and didn’t even bother to make it up. The bed was too short for an average sized person to sleep in and had to be set up in the bathroom! I have never had such a poor experience with a hotel, or lack of welcome. To not even bother to make up the extra bed was really poor. To finish off our evening, I went to put some fruit in the mini bar to find it full of mould. And the full length mirror was half hanging on the wall as one of the wall lints had bent down. Lucky it didn't fall on someone or they would have been liable for a potentially serious injury. We checked out after one night and I sent an email on the hotel contact form: they didn’t even have the courtesy to respond. Let alone apologise. Totally different to the large chain hotel we stayed at instead who could not have been more welcoming.

Leisure Family

8/10

Excellent

14 Jul 2025

Nancy

Check-in was confusing with getting key to house and room at another poperty, Water Street. All staff at Water Street are excellent and make up for the inconvience of getting keys and reporting needs.

I met some guests who did not know where to go and how to obtain access to their stay at the property. I showed them around the main house to familiarize with the opportnities.
Small nats continued to be annoying entering through the drain of the bathroom sink.
I came in one night after dinner in town and the ceiling above the foyer was leaking onto the floor. I cleaned up floor, and put bucket and tpwels under drip. I shared this with management and housekeeping the next morning. Maintenance realized a shower curtain was missing in shower.

These are examples of dissatisfiers and potential loss of revenue (repair of ceiling drip and wood floor) and guests returning, and negative word of mouth.

Business_and_leisure Self

10/10

Exceptional

12 Jul 2025

Karl

Quite comfortable get away

nice clean quite. It was a bit interesting without having a service desk. It was totally online and with the app to open the door.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Ricky

Explore the forgotten coast

I love this place. Nice clean little room makes a great place to explore from. Comfy bed, clean room,and good rates. 2nd year in a row.

Partner

8/10

Excellent

04 Jul 2025

Matthew

We enjoyed our stay in Apalachicola

Leisure Partner

4/10

Poor

30 Jun 2025

joy

The water situation & sulphuric smell was terrible, even though this was not the owner’s problem. The room was fully equipped for our 2 night stay. For instance, I had to search the property for more coffee pods & toilet paper & bottled water.

Leisure Partner