Crowne Plaza Huangshan Yucheng

10/10

Exceptional

02 Jun 2025

R

We stayed 3 nights and had an overall pleasant experience. The staffs are friendly and services are good. The lady at the restaurant for breakfast

Leisure Partner

10/10

Exceptional

01 Apr 2024

Zhen Liang

Nice river view.

Leisure Partner

8/10

Excellent

08 Dec 2019

Verified traveler

Really enjoyed my stay at Crowne Plaza Huangshan. The staffs were super helpful.

Leisure Family_with_children

8/10

Excellent

10 Nov 2019

R

The service at the hotel is good. When we arrived there was a cute little stuffed monkey and a small jar of tea with a hand written welcome note waiting for us in our room. The breakfast is good with many choices.

Friends_and_family Partner

10/10

Exceptional

30 Oct 2019

Verified traveler

Great Hotel

Really impressed with the room and the hotels amenities. Staff was super helpful arranging transportation for me.

Self

10/10

Exceptional

17 Sep 2019

nhan

The best international brand hotel in Huangshan

This is probably the best international standard hotel in Huangshan city! However, only a few staffs speak good English like Wil so it's kind of a struggle to communicate with other staffs even though they tried very hard to be helpful. Thanks to Wil, we got our train ticket booked and travel to mount Huangshan arranged! The hotel is very big and elegant. Room was nice and clean with nice view of the river. The seafood pizza we tried was good. However, the so called \"mandarin fish\" that I ordered at the Chinese restaurant was terrible. It smelled like rotten fish! Anyhow, this is probably the closest to international standard hotel as it gets. The hotel is about 5 min taxi ride to Tuxi Ancient street!

Friends

6/10

Pleasant

11 Jul 2019

Cheuk On

Family stay

Hotel is nice next to s river. Room is spacious and bed is hugh. The only disappointment is the bath room not clean.

Partner

8/10

Excellent

25 Apr 2019

Verified traveler

What I like:
- big swimming pool
- great gym facilities
- nice lobby

Check in staff originally placed in a smoking room, asked for an unreasonable big deposit (4000 yuan). After then we were allocated into a non-smoking room with better views.

Room cleaning was excellent

Leisure Family

6/10

Pleasant

16 Apr 2019

Verified traveler

Almost but not quite there. Smokey rooms.

Front desk staff at check-in require more training. They were slow and quite inflexible. I booked 3 nights stay over 2 bookings but they insisted that I can only add the extra night to my door card on the day I am supposed to check-in under the second booking rather than just taking as one continuous stay. Many other hotels internationally had been able to aggregate all bookings as 1 booking so I don't have to go back and add more nights to the room key.

More importantly, I had to switch several rooms because even though I was given a room on a non-smoking floor with all non-smoking rooms, the hotel supplied ash trays in these rooms and previous guests had smoked in them. Some rooms smelled of heavy cigarette smoke. After 4 room changes within the non-smoking floor did they find me a room that didn't smell of cigarette smoke. Unfortunately, that room had 2 single beds and not the King bed which I had booked. I settled for the single bed rather than chance a king bed in a smokey room.

Front desk was quite useless until a young Lady Manager stepped in. She was superb in helping me sort out the rooms and was apologetic.

The concierge Kelvin was more than helpful. He was extremely knowledgeable about the areas to travel to and helped arranged local travel.

So it was not all bad. However, I am not sure I will return to stay at this hotel again because I want to avoid getting non-smoking rooms that smelled of cigarette smoke.

10/10

Exceptional

12 Feb 2019

Xiaohu

Best hotel in Huangshan

Convenient location, spacious room, helpful staff, free parking

Partner

10/10

Exceptional

03 Jan 2019

Vishal

Highly recommended

It was a beautiful property overlooking the stream and mountains. Very clean rooms and excellent breakfast buffet.

Partner

6/10

Pleasant

25 Oct 2018

Verified traveler

Best in Huangshan. Can’t go wrong. Some polish req

This was the second time we stayed in this hotel and the experience was generally positive. Our guide said we chose the best one in town and it was very affordable for a very spacious hotel. Very modern and generally clean but some polish is required in the rooms. Couches a little worn looking. Also local tourists create a lot of smoke and noise. Not sure what a hotel can do about that though. Overall would probably stay again.

Family

6/10

Pleasant

23 Oct 2018

Verified traveler

Best in Huangshan with some edges to smooth

A very spacious affordable and well located that should be luxurious and comfortable. This expectation can be lost in the details somewhat - worn couches, and iron burn on my desk, smoke smells in no smoking areas, a seedy spa, and my room had the soap package already opened. It doesn’t change that I would stay here again. It’s nice affordable and a great choice.

Family

8/10

Excellent

23 Oct 2018

Darlene

Hotel manager and concierge staff were very helpful. Lobby is stunning. We ended up in a room with a balcony with no seating, and no shower ( just a tub with a hand sprayer). My husband thought it was weird but I didn’t mind it.

6/10

Pleasant

16 Jul 2018

Verified traveler

Room is kind of outdated. Old hotel then.

10/10

Exceptional

09 Jan 2018

Frank

Staff Makes All the Difference

A property will get old, but the quality of staff will hugely compensate for it. From the front desk to the concierge; to those working in the restaurants and the housekeeping they all make your stay such a great experience.

All are helpful, smiley and engaging, ready to serve and answer to your needs. They bother to check if you need a refill of coffee, asked if there is anything else they can. Good job everyone.

What have they done to the staff training or is it just the natural warmth of Tunxi people? Whatever it is, definitely my best stay of this trip!

10/10

Exceptional

03 Jun 2017

Amanda

Great!

The hotel & room is clean & comfortable! Like it very much. However, a big couch takes almost 1/8 of the room's space making it looks small. Bathroom is also really clean, has both tubs & shower. The only con for the hotel is breakfast just so so. Cups & dishes are chipped, should be replaced.

6/10

Pleasant

20 Feb 2017

Verified traveler

Good hotel for western visitors to Huangshan --possibly the best. However, dining quality is questionable. HVAC is poor. Staff seem sometimes bewildered. Seems like a government hotel with Crowne Plaza branding. Serious questions about room cleanliness.

Family

8/10

Excellent

16 Nov 2016

Lela

We really enjoyed our stay here. The dinner and breakfast buffet was the best part! The staff does their best to help you with anything you need. We took a taxi to the Yellow Mountains for the day, and concierge was very helpful in setting it up. Highly recommended!

Partner

10/10

Exceptional

15 Oct 2016

Vicky

Overall, clean and comfortable!

Family

10/10

Exceptional

22 Sep 2016

Danny

Great stay

Very comfortable stay and well worth the $.. Great service from the concierge in providing info etc.

Family

10/10

Exceptional

01 Aug 2016

Verified traveler

We did have minor issues with communicating a food allergy to wheat given that wheat is in soy sauce, but got there eventually

10/10

Exceptional

05 Jul 2016

Verified traveler

Excellent hotel

I have rarely stayed in a place this comfortable and nice. The staff was great, the food was great, the room was great. I highly recommend it.

10/10

Exceptional

01 Jul 2016

Simi

Very comfortable, great food and service.

Family

10/10

Exceptional

05 Jan 2016

Verified traveler

Great hotel, BETTER staff (Tom and Stella)

We went to Yellow Mountain for 3 days and stayed at the Crown Plaza, which is about an hour away from Yellow Mountain. The hotel staff is very knowledgeable about the area and are excellent at arranging transportations that will make your travel smooth.

The best part came with the worse. My family came down with food poisoning (not related to the hotel). We called the concierge close to mid-night asking for assistance as a few of us were feeling VERY VERY ill. The hotel staff actually went to the local pharmacy and picked up medication for us, and their assistance made the world of difference.

BIG thanks goes out to concierge staff TOM and STELLA for their excellent service and making our trip easier (and feeling better!). Would definitely stay here again if I go back to Yellow Mountain area.

10/10

Exceptional

25 Oct 2015

Bernadette

Hotel was nice, modern and clean. Food in the hotel restaurant was good. Very happy about our staying !

Family

8/10

Excellent

23 Oct 2015

Verified traveler

I would have given it a perfect score if they didin't turn off the central air conditioning in the middle of the night.

Partner

10/10

Exceptional

22 Oct 2015

Bernadette

The hotel is nice, clean and staffs are friendly. Food in the hotel restaurant is not bad. Overall I'm happy with my staying.

Partner

10/10

Exceptional

10 Oct 2015

Ying

High quality

Very enjoyed the luxury hotel!!!

Family

8/10

Excellent

23 Jul 2015

Verified traveler

Lovely, large hotel

The lobby of the hotel is expansive and beautiful, and our room was nicely appointed, clean, and comfortable. Staff at the main front desk were pleasant and spoke English.

10/10

Exceptional

03 Jul 2015

Verified traveler

Fantastic Hotel.

We stayed here in between going to Huangshan. The staff was friendly, spoke English well and was very helpful.

10/10

Exceptional

23 Feb 2015

Verified traveler

Great Staff

The staff went out of their way to make my stay as comfortable and enjoyable as possible. The concierge even helped me get a refund when the local hot spring establishment would not let me use their facilities. The hot spring staff thought my board shorts and tankini was too revealing for the males that would be sharing the indoor hot spring facilities!...Only a handful of staff at the hotel speak English. But, with their help and some creative ways of communicating with the other staff members, it is manageable.

8/10

Excellent

06 Feb 2015

Verified traveler

Very nice hotel for Huangshan

We were most impressed by the helpful staff. Concierge supervisor Joy was very responsive and a pleasure to work with before we arrived. He arranged for our transportation from arrival to departure at Hangzhou airport with a good price for hotel limo. Rooms are spacious and comfortable.

8/10

Excellent

29 May 2014

john

Comfortable base

The Crowne Plaza is a great place to stay while exploring Huangshan and environs. Clean spacious rooms, free wifi, at reasonable rates. Definitely recommend.
.

10/10

Exceptional

24 Apr 2014

Avi

Comfy bed, fantastic service.

Best hotel in the area. Great value to price. About 1 hour drive from the yellow mountains. Difficult to get taxi from the hotel. Breakfast and dinner buffet are excellent .

Partner

8/10

Excellent

10 Apr 2014

Tim

Good service

Good

8/10

Excellent

07 Apr 2014

Andreas

Nice hotel, good value for money

Great location for discovering Huangshan and surrounding areas. Service is friendly although not \"international\" standard. Would recommend this hotel.

Family

8/10

Excellent

07 Apr 2014

Andreas

Good hotel, reasonable price

Great for exploring Huangshan and surrounding villages. Comfortable but nut luxurious. Good value for money.

Family

8/10

Excellent

02 Apr 2014

michael

Pleasing stay

The location is slightly out of the way . However the ambience and room more than make up for
this small inconvenience . The staff are most accommodating and the location ( whilst slightly outside the Main Street ) is actually a very pleasant place to stroll after a nice meal.

On the food, although the selection was limited, it is very tasty and appetizing

A great place to rest after climbing the mountains.

I highly recommend this hotel to all discerning travelers

10/10

Exceptional

30 Dec 2013

Lea

Fantastic!

I am an American who travels to this area a lot. I have stayed in many of the hotels including the international hotel here. This is far nicer. The Crowne plaza is by far the best hotel I have stayed in this area.
Traveling to China can be very difficult, it's sometimes hard to find a good breakfast, and service. This hotel has a great breakfast, the rooms are beautiful and they do as much as they can for you with service. Not everyone in the hotel speaks English but I never had any trouble getting what I needed.

10/10

Exceptional

01 Nov 2013

Matt

Nicest Crowne Plaza Ever

We stayed here for one night on the way to Huangshan Mountain (Yellow Mountain). The Crowne Plaza in Tunxi was an unexpected delight. The lobby is gorgeous and the rooms were extremely nice, on par or better than most 5-star hotels (perhaps a level below the Park Hyatt or Conrad, but for a fraction of the price). I recommend storing your luggage here and just taking a backpack to the mountain if you plan to stay overnight since it is a fairly long and vigorous hike/stair climb (about 1-3 hours, depending on whether you use the tram). Note: the cost of hiring a car to take you to the mountain was not trivial and everything on the mountain is pricey, but worth it. The service at the front desk and concierge was excellent. The was also pricey (I think we were steered toward the most expensive restaurant on the premises). The quality of dinner was better than breakfast, which is a large buffet.

8/10

Excellent

03 Aug 2013

Victor

Probably the best equipped hotel in town

I booked this hotel based on other reviews. Being a native Chinese speaker, I wasn't deterred by the service difficulties experienced by others. What was appealing to me was the fact the hotel is relatively new; based on my years of traveling to China, hotels tend to show wear and tear far faster than other places around the world. The staff was very helpful (again, I speak Chinese) when inquiring about visits to Huangshan. The room was probably one of the best I have experience in China. It isn't Wardolf Astoria or Four Seasons, but priced around $100 a night, you can't go wrong.

10/10

Exceptional

16 Jul 2013

s hong

good pleasent stay

clean comfortable with good service

8/10

Excellent

27 Jun 2013

lg

Friendly service

Hotel was comfortable and service was very good and friendly and we got rooms with nice view of river, however the location was not as ideal as it was in a residential area and there wasn't much to do or see in the neighbourhood..and not much choice for restaurants as well although the western restaurant in the hotel was quite good and reasonable. However the stay was marred by the fact that the hotel disputed that my rooms included breakfasts..although the booking confirmation clearly included a breakfast per room..finally we were not charged for breakfast.

10/10

Exceptional

01 Jun 2013

Verified traveler

A real gem

Great breakfast buffet, as well as the dinner buffet. There was a very large selection of western and chinese dishes. Would highly recommend it.
The concierge was very knowledgeable and help us organize a trip to the Yellow Mountains.

10/10

Exceptional

27 May 2013

Verified traveler

Nice for relaxing vacation away from the city.

Excellent location and very friendly staff. Would recommend this hotel.

10/10

Exceptional

06 Mar 2013

Buck

Perfect

Was attended to by very friendly and professional staff who help me resolve my problems with the mobile phone. Also the concierge explained in detail when I asked about my trek to Huangshan mountains. He even offered to give me a walking stick as guests often leave them behind after their trek. The room is spacious and well laid out. I would stay there again. Highly recommended.

8/10

Excellent

10 Oct 2012

Expat Edventure

Great Stay

this hotel was a pleasure to stay at. Staff was very accommodating and the rooms were great. The in hotel restaurant was great for breakfast.

10/10

Exceptional

24 Sep 2012

Verified traveler

Great hotel with friendly staff

Very clean and pleasant hotel with a friendly staff. The hotel is about 1.25 hrs away from HuangShan Mountain though. The hotel staff, particularly Rose and Cherry were very helpful and made for a pleasant stay

8/10

Excellent

04 Apr 2026

carlos francisco

Terrible wifi, good hotel, great buffet

Self