Name: Premier Hotel The Richards
Address: Hibberd Drive, 3, Richards Bay, Meer En See, 3901, ZA

8/10

Excellent

19 Mar 2023

Sideshwar

Twin beds

We booked a 2 twin-bedded rooms but were given 2 rooms with double beds instead. This was not good, but 1 room was bedding was subsequently changed, and the twin beds emerged. Rooms were clean overall, although the sink in one room was not very clear, and water emptied slowly.

Business

2/10

Poor

14 Mar 2022

Le Roux

Avoid

Property was not clean. Stains/Marks on the floors in the foyer and in the room. Very noisy. No facilities/services available after 9pm, including no food/beverage. Very old and tired furniture. Staff seemed inconvenienced during check-in.

Business

10/10

Exceptional

20 Dec 2021

Yasin

Save money enjoy comfort

It's one of the peacefully situated very neat and clean and comfortable. Though I live only 20km away from hotel still I book and enjoy. It's very presentable. Just needs some halaal food for Muslim people so it can be more famous to even dine there.
One suggestion to the owner try to build a massive comfortable swimming pool with all luxury around the pool.

Partner

6/10

Pleasant

12 Oct 2021

Charl

Average hotel at best breakfast was disappointing for the money but great wifi though

Business

8/10

Excellent

26 Jul 2021

Sideshwar

All in order

Business

10/10

Exceptional

20 Dec 2020

Bhekizitha

I liked strict adherence to COVID restrictions. We were each offered a Sanitizer and a pen to sign and kept these!!!

Friends_and_family Family

8/10

Excellent

02 Mar 2020

Verified traveler

Good stay

The overall experience was really good. The only downside was that there was a bug that crawled on my face while I was sleeping.

Partner

10/10

Exceptional

16 Feb 2020

Nomfundo

Awesome, Reception staff was friendly, room was clean... Thank you

Partner

10/10

Exceptional

12 Jan 2020

Verified traveler

Excellent but no breakfast buffet.

Friends_and_family Family

8/10

Excellent

02 Jan 2020

Ayanda

Happy guest

Had an awesome stay, the service is great and staff is very helpful & friendly. Would recommend it to anyone and everyone visiting NRB

Partner

4/10

Poor

27 Oct 2019

alan

Avoid this property.

Website lies-no shuttle. They will arrange a driver for you. We arranged our own @ 250 rand. Chief reason for low rating is complete non response to a loud party on our floor. Called the desk at 11pm but the party continued until 4 am without a break. Our first night of holiday after a full day of flying and no sleep. Lift was broken and our room was on third floor.

Partner

6/10

Pleasant

01 Oct 2019

Yasin

Not satisfied

It was frustrating because I was booked for a queen size bed and I was give two single bed joined for me and my wife. How pathetic is that.

Partner

4/10

Poor

24 Sep 2019

Dr Danie

At check in there were wedding guests at reception making a hell of a noise. I could not hear the clerk talk. He did nothing to quite them down. Rest if stay quite noisy. Restaurant food and service excellent.

Partner

8/10

Excellent

14 Sep 2019

D M

Great but conttol your noise levels

I love your hotel. However. On the night of my stay you had guests cavorting in the passage till 12.30. A very bad nuisance while on business

4/10

Poor

08 Sep 2019

Ntambiso

WiFi didn’t work for the entire stay

4/10

Poor

05 Jan 2019

Verified traveler

disappointing

my stay was unpleasant due to how loud the hotel can be-you can literally hear peoples conversations when they walk outside the corridor.there was also a couple of kids who decided banging the doors every few minutes and shouting was a great idea at 21:00!!!

8/10

Excellent

23 Nov 2018

Martin

Nice hotel

Fully great old fashioned hotel. No problems during my stay and comfy. But only there for a few hours.

Friends

8/10

Excellent

23 Nov 2018

Rickey L

Nice hotel for the area and the price. Staff are helpful and friendly. One stay the hotel was very noisy, but we gave it another chance and it was better. The restaurant is nice.

6/10

Pleasant

22 Oct 2018

Verified traveler

Richards Hotel

The hotel was okay. The food reasonably good if not in the expensive side.
First night asked for Pork cutlets they were supposed to be crumbed, they were not.
Wifi through a third party provider a bit dodgy, kept dropping and sow connections some times.

Would I come there again. Yes.

10/10

Exceptional

21 Sep 2018

Jerry

Fantastic Hotel and Spa. The meals, both breakfast and dinner were first class.

6/10

Pleasant

17 Sep 2018

Rickey L

Richard bay premier hotel.

People were very nice. The buffet was superb. But there was no tip sheet and it was too hot for the comforter. There were very loud people coming and going all night long and almost impossible to sleep. No insulation in the walls to muffle any sound. The carpet strip wasnt enough to muffle noise in the hall. Other than that it was very nice.

Partner

2/10

Poor

02 Sep 2018

Maria

Disaster stay. VERY NOISY!

My young daughter and I travelled alone and shared a room. I will not recommend this hotel to anyone and definately not go back there. VERY noisy, guests party in their rooms from 11pm to 4am, non-stop. Bedroom doors are left open with loud music and guests shouting. Some guests even cooked food in their room, bringing their own slowcookers, causing power failures in other rooms!! The building is not very soundproof and any noise in the hall can be heard in your bedroom. We stayed for 4 nights and I had not much sleep during that whole time. No manager was on duty Saturday, could not take the matter up with anyone.

Family

8/10

Excellent

12 Feb 2018

Peter

A hotel if you are in Richards Bay with a reason

It seems that the only people who go to Richards Bay are on business, or are there to visit relatives. Not much of a tourist attraction! We were there to visit family-related locations. The hotel is far away from anything, which is OK if you have a car - which is the only way to get there! We were pleased with the hotel, which is easy to find, and were given a room overlooking the indoor courtyard. Very nice. Good food in the restaurant - which is very helpful, because there is nothing else around the hotel without going into the civic centre. The latter largely boasts fast food outlets.

Partner

10/10

Exceptional

31 Dec 2017

Mimi

Lovely stay:Premier hotel

What an amazing experience! Great hotel, friendly staff and wonderful rooms.Definitely visiting again next year.

Family

10/10

Exceptional

24 Sep 2017

Excellent service

Excellent service

great

4/10

Poor

13 Jun 2017

Laura

MASSIVE Waste and Disregard for Water.

Pleasant enough hotel, but the amount of waste this hotel has is absurd - especially water-waste. You can hang your towel up, indicating you wish to use it again, but housekeeping takes it and gives you a new one (more laundry water waste). They throw out your hand soap from your room every day even though I only had used it once (huge waste again). Every time you ask for a little more coffee in the restaurant, they refuse to just pour more coffee into your mug, angryly insisting that you get a brand new clean cup. Same thing with your food plates - dont even try to use your fork for your omlette AND your fruit! No no no! We MUST give you a new one so that we can wash a billion more things, needlessly, while KZN is in a massive drought! (I'm not even particularly \"eco-conscious\" but this place is ABSURD.)

Oh - and theres extremely limited free WiFi. If you're coming for business, go to another hotel.

8/10

Excellent

16 Jun 2016

Enett

Happy Traveller

Stay here for business often. Economic hotel.

6/10

Pleasant

03 Jun 2016

Andries

Restaurant service was very average and food was not worth eating.

10/10

Exceptional

21 May 2016

DSP

Fantastic Staff. Exceptional Comfort. Great Locati

I have only in the last year of so discovered the Premier Hotel chain and I have had each and every time an exceptional experience. I travel a great deal with my work and I have a found a few hotels around the world that I look forward to staying at and this hotel chain is one of them. I arrived on the 12 May in the evening and was provided with a room that was a pleasure to return to each day. It was tastefully decorated wth a bathtub, shower, basic, etc with plenty of towels and other bathroom comforts. My room had a large size bed with pillows and more pillows. I had a fridge and a well stocked coffee and cookie station. My room overlooked a beautiful lush garden and my internet was strong and fast.... That evening i enjoyed a buffet dinner that had a large selection of food dishes for me (I am a vegetarian) and the staff were highly attentive to my dining needs. In the morning I was pleasantly surprised with another large selection of breakfast options and during my meal the General Manager ( a real gentleman) came and introduced himself to me and was genuinely interested in my experience at the hotel.... Unfortunately for me, I had left my lights on and my car would not start.... I went to see the general manager about the situation and he said \"no problem' we are here to help... Now I have never been in a hotel where a GM rolls up his sleeves and pushes a car for a guest but I can assure you that this is the kind of man that the GM is....Although we could not get the ca

2/10

Poor

07 Feb 2016

Mthembeni

No value for money

It was a great disappointment for the four star, it's so like the two star

Partner

8/10

Excellent

26 Jan 2016

agnes

night in Richards Bay

Spent the night here on our way to Tembe Elephant Park.

Partner

8/10

Excellent

15 Jan 2016

Pragasen

Excellent Spa facilities

Excellent Spa facilities, especially the happy hour rates.

Family

10/10

Exceptional

08 Jan 2016

Verified traveler

Would definetly recommend to another person

It was my first time at this hotel really loved it...

10/10

Exceptional

25 Dec 2015

Zandile

It was fabulous...we enjoyed our stay there your rooms are so wow...spotless clean...only one thing that was missing n that thing is the bar fridge... otherwise your place roooocks...!!! We want to visit again....your staff as well is so nice and friendly...keep it up...!!!!!

Partner

8/10

Excellent

19 Nov 2015

Verified traveler

Staff was friendly and help full
other guests was very inconsiderate. A lot of noise early morning and at night

Partner

8/10

Excellent

05 Jan 2015

Joerg

Friendly and helpful staff

Excellent stay with friendly staff. Pool is small but next to the harbour and beach not really necessary.

Family

6/10

Pleasant

30 Nov 2014

Geoffrey

Richards Hotel.

The food is consistently the best in town.
Every day your electronic room key gets re-set, so must be reprogrammed.

4/10

Poor

10 Nov 2014

Verified traveler

Will not be staying here again

We stayed here for 5 nights and definitely not worth the money paid. Had various issues from day 1 eg. fridge was not working when we arrived, someone came and had a look at it and said that it was okay, to cut a long story short, we eventually got a new fridge on day three after our stuff got spoiled. Secondly the safe was not working, we called two times and each time someone came to reset the safe, it was only on the third call did they realize that the batterries needed to be changed. Then our room card did not work two days in a row before we had to go to reception and tell them to encode it for our entire stay. We also ordered room service one of the evenings and some of the items orderd were not available even though it was listed so we ended up with our second choices. Fair enough, things happen but most of these could have be avoided and worst of all, not once did someone apologize for anything! Definitely not 4* service. I must say that the room was comfortable, although it would have been better if there was a double bed instead of two single beds pushed together. We booked the superior room which was okay but cannot be compared to other similar priced hotels. To top everything off, the gym and pool was out of order. Lets hope that no one else has the same experience.

Partner

4/10

Poor

30 May 2014

dbcme

Quite basic - not much more

It's just the hotel, with nothing else around the property. Standard Protea room amenities. Wi-Fi was down (for two weeks!) and check-in staff did not advise of this, making it a frustrating experience in-room trying to troubleshoot my hardware. Could hear occupants from next room wake up (alarm clock) and shower, though the bed and bedding in my room was comfortable. TV had a chronic hum-like noise on each of the channels which made it slightly difficult to hear. One of the few Protea's that offers a fitness center, so that was one of the few pluses on this trip. Overall, just an OK stay. Consider other hotels alongside this to ensure you get one that meets your needs.

6/10

Pleasant

02 Nov 2013

PIERRE

TERRIBLE PILLOWS.... RECEPTION USELESS...

OVERALL IT WAS OKAY... THE RECEPTION COULD NOT FIND OUR RESERVATION AND REPLIED TO US AND SAID \" PHONE HOTELS.COM AND SORT IT OUT WITH THEM \" AFTER I WENT OFF AT HER SHE MADE A PLAN TO PHONE (WITH OUR CELLPHONE) TO FIND THE DETAILS... I REALLY FELT THAT IT WAS NOT 4 STAR TREATMENT WE RECIEVED AT ALL...

4/10

Poor

30 Dec 2012

Verified traveler

Worse hotel I have been too

Managers very friendly and kind. Waiters are dreadful, they never come and take
Your order, you have to stand up nd get it yourself. Even if the order is made. They would take 10minutes just to serve drinks. Not good at all.

4/10

Poor

23 Dec 2012

Monique

Definately not a 4 start hotel !!!!!!!!!

10/10

Exceptional

01 Jan 2012

Lorrie

Protea Tambo Airpott Hotel- Great!

Second stay in this property in two months and enjoyed it even more the second time because the weather was better and we could sit outside at the pool!

6/10

Pleasant

20 Mar 2026

Ulrich

Bra mat. Gymmet var mest trasig:-(

Self

8/10

Excellent

30 May 2017

thor

business

Good