Name: ANEW Hotel Hilton Pietermaritzburg
Address: Hilton Avenue, 1, Pietermaritzburg, 3245, ZA

10/10

Exceptional

29 Jul 2026

Reegis

Everything was great

10/10

Exceptional

06 Jul 2026

Shaun

Great staff, excellent breakfast

Family_with_children

10/10

Exceptional

07 Jun 2026

Paula

charming hotel with fantastic staff

8/10

Excellent

08 Apr 2026

david richard

Staff were great, the breakfast not so much

Self

10/10

Exceptional

28 Dec 2025

Daniela

Very clean and cozy hotel! The staff is very courteous and professional, and they have a decent breakfast buffet with great coffee options.
Very good stay if you are in town for a few days.

Partner

10/10

Exceptional

07 Sep 2025

David

Professional and friendly

Leisure Partner

10/10

Exceptional

27 Jun 2025

Paul

Very helpful and professional staff. Room was very clean and comfortable.

Partner

8/10

Excellent

06 Jun 2025

Arnold

A comfortable stay but spoilt to a degree by a \"'thudding\" noise in the ceiling area that started during the night. this kept us awake and it was too late to request another room. we were in room 414.

Partner

10/10

Exceptional

10 May 2025

Victor

This is a great place to stay.
It is a beautifully remodeled historical building in a desirable area.
The staff are very friendly and helpful.

Leisure Family

6/10

Pleasant

01 Apr 2025

Makano

Good

Partner

8/10

Excellent

18 Feb 2025

Alex

Great location

Great location very comfortable and good food in restaurant only complaint was reception not very knowledgeable but they did try to help with questions but always had to get their supervisor. Also were unable to provide me with a plaster. Waited 40 mins for iron.

Partner

10/10

Exceptional

27 Jan 2025

Daryn

Friendly staff, with comfortable and clean room. Location great

Business_and_leisure Self

4/10

Poor

25 Oct 2024

Christopher

Nice but pay up front!

Great service and comfort. However, rather disappointed at their opaque pricing. I booked 2 short stays, the first I paid up-front, the 2nd opted to pay on arrival. Even though I paid at the end of my first stay the daily rate for my 2nd stay was almost double the 1st!! They sited their 'flexible pricing' based on occupancy.

To prevent any nasty surprises, make sure to pay at the time of booking!!

Friends_and_family Family

10/10

Exceptional

26 Sep 2024

Shelley

Lovely hotel …

Friends_and_family Family

6/10

Pleasant

07 Sep 2024

gilles

Disappointed and lie

Very disappointed. No pool!! Pictures show 2 pools and they say they are in order. We came specially for that and relax. Instead we sat down on two garden chairs on a dirty patio.

10/10

Exceptional

01 Jun 2024

Peter

Very nice and clean

Leisure Self

10/10

Exceptional

11 May 2024

Melanie

Always good value

Friends_and_family Family

10/10

Exceptional

24 Mar 2024

Cheyne

Lovely room. We will stay here very time we come to PMB.

Friends_and_family Family

6/10

Pleasant

29 Feb 2024

Gareth

Friendly staff but very hot

The hotel is lovely, breakfast was good. There was no air conditioner and fan would only run on 1 setting, the other family staying there had the same problem and it was a very hot evening so we really battled to sleep. Staff were friendly.

Friends_and_family Family

6/10

Pleasant

27 Feb 2024

Anton

Family Stay

The hotel was lovely except the Aircons were not working and it was SO hot and uncomfortable that we did not sleep well at all.
We were on the 5th floor, and I noticed the higher you went in the hotel, the hotter it got.
We would love to stay again but I don't see that happening on hot days, we were so looking forward to spending time in our room and relaxing but that unfortunately was not to be.

Friends_and_family Family

10/10

Exceptional

11 Sep 2023

Cheyne

Always a lovely stay at Anew Hilton Hotel.

Friends_and_family Family

10/10

Exceptional

24 Jul 2023

lloyd

great hotel

was a great stay in all aspects..........

Friends_and_family Friends

8/10

Excellent

29 Jun 2023

MOHAMED

Staff are always smiling and willing to assist where they can. We had abit of an issue with our ventilation system which was unable to be sorted out during our stay so the management kindly re imbursed us without us having to overtly complain and argue about it. I felt that was exemplary service and for that reason I will definitely recommend them for a stay and will be sure to book again if the need arises that I am in the area again sometime. Well done to the team. My only recommendation if I can, is to improve the breakfast buffet variety as I overheard other guests suggesting the same. And also to pay attention to halaal food cross contamination like placing meat products in the same Bain Marie as the vegetables etc. Rather keep the meats and vegetable options completely separate so it’s safe for us to eat. Similar to the way the southern sun hotels do. But overall a good vibe and feel to the hotel with pleasant staff and clean surroundings. Thank you

Friends_and_family Family

8/10

Excellent

05 May 2023

Clarissa

Good Rooms, Terrible Food

Rooms are beautiful. Food is borrible. Paid R295 for a horrible buffet. Would have rather got MrD for way less.

10/10

Exceptional

29 Jan 2023

Paul

The staff are very friendly and helpful.
The food is excellent.
I am very pleased to see the hotel rejuvenated and, in doing so, maintaining the history.
Excellent stay!

Business_and_leisure Self

4/10

Poor

22 Sep 2022

Gerrit

Price does not meet expectations

The room rates are what would be considered \"expensive\" in South Africa. The room I stayed in was in serious need of a makeover and beyond understanding, had no bedside lamps or a convenient plug. Bar service was very good. Restaurant service was quite amateurish.

Business

10/10

Exceptional

10 Aug 2022

Shaun

Having last been here 30 years ago, it's great to see that the hotel has been renovated and updated yet still maintains the atmosphere of the old hotel. Will be back for sure.

Leisure Family

8/10

Excellent

25 Apr 2022

Vishal

Quiet and very peaceful

Leisure Family

10/10

Exceptional

22 Mar 2022

Verified traveler

Some places in the bathroom were not too clean. Also not enough towels, need extra towels placed in the bathroom.

Otherwise a wonderful hotel.

Partner

8/10

Excellent

19 Feb 2022

Verified traveler

Mini vacay at a vintage setting

Ah, the Hotel is stunning. I cannot wait to load it on my instagram 😊.

I enjoyed having my room overlooking the pool. That sound of the fountain so therapeutic 😌 😩 😍 ✨.

Overall Service 🤌 was excellent and u had one of the best flat white cappuccino's.

Partner

10/10

Exceptional

11 Jan 2022

Eugene

Great stay at Hotel Hilton!

A great stay at the Hotel Hilton. Certainly a 4 star facility

Friends_and_family Family

8/10

Excellent

03 Jan 2022

Shaleen

Good spot to stay for a night. Good at on-premises restaurant was good. And the coffee spot across the street was awesome! Super
Convenient as it is just of the N3 highway

Leisure Partner

8/10

Excellent

03 Jan 2022

George Floyd

the check in was great. staff very helpful. room cleanliness, excellent. comfort --very good.

Partner

10/10

Exceptional

22 Dec 2021

AB

Non-Stay

Unfortunately, due to illness and injury that prevented me from traveling I wasn't able to stay at the hotel that I was really looking forward to.

Nevertheless, the staff were very kind and helpful in the cancellation process waivig the penalty for late cancellation due to the unforeseen circumstance.

I hope, one day, to visit and stay at this hotel.

Friends_and_family Family

10/10

Exceptional

07 Dec 2021

Verified traveler

My stay in your hotel was very nice, i enjoyed everything abiut your hotel. Definitely when i come to Pbm next time I will use uour hotels.

10/10

Exceptional

09 Nov 2021

Dipuo T

Family holiday

Comfortable and clean. Sumptuous breakfast

Friends_and_family Family

8/10

Excellent

21 Oct 2021

Karin

No fridge in room

Very central to stay in to visit my son in Hilton College.
Negative points:
> food and drinks are extremely expensive
> no fridge in the room is problematic

Friends_and_family Family

10/10

Exceptional

30 May 2021

Pravitha

Truly awesome place

Beautiful setting. Exquisite decor and the food was delicious. Must visit again.

Friends_and_family Family

10/10

Exceptional

01 Feb 2021

Irshin

It was great. Thank you

Partner

4/10

Poor

06 Oct 2020

neil

Had better nights

Property needs upgrades rooms are old and stuff and dirty moved rooms 3 times the fourth room was fine but the taps are loose the soup holder is broken everything is date or broken the staff are very friendly and helpful the manager give us free dinner for the inconvenience for moving rooms really nice guy feel sorry for the staff as they are excellent but the property is falling apart

Friends_and_family Family

8/10

Excellent

23 Dec 2019

Theren

The check in took forever. took like 45minutes to find my booking on the computer system.

Friends_and_family Friends

8/10

Excellent

29 Nov 2019

Verified traveler

Parts of the hotel have been renovated but not very sure about the new style. The carpets in the rooms need to be renewed as they are very old and smell. The toilet flush machinism is plastic and chintsy. Bathroom is otherwise very good. The bed was excellent and very comfortable. The television was mounted slightly skew and channels did not interest me, television sound was terrible. Restaurant was comfortable but service was slow. I think that overall for the price the hotel is ok

Friends_and_family Family

8/10

Excellent

18 Nov 2019

Chimuka

Okay

Satisfactory
But breakfast wasn’t nice at all .

Friends_and_family Family

8/10

Excellent

21 Sep 2019

Verified traveler

Gorgeous old building.
Stairs & no elevator an issue

Friends_and_family Family

6/10

Pleasant

13 Aug 2019

Thore

Terrible service, especially in the restaurant. Took to much time to wait for food and staff is rude.

Friends

8/10

Excellent

12 Aug 2019

Angela

Fantastic shower and very friendly staff

We used this hotel just for a stop-over on a long trip home and it was fine. The hotel is clean, the staff extremely friendly and professional, breakfast was very nice. What did not appeal to us is the old world style of the hotel, dark carpets, dark furniture, darkish wall paint and small windows. But that is our personal taste and other people may like it.

Partner

10/10

Exceptional

22 Jul 2019

Esperanza

The staff was great! Brian went above and beyond for our stay and for that I would happily return. Brian was so helpful and friendly. He went above and beyond for myself and my friends and I would definitely recommend friends and family to enjoy this wonderful place.

Leisure Friends

4/10

Poor

29 May 2019

BERT

Hotel overall is not bad. Bathroom maintenance lacking. Food and supper more specifically average to poor.

10/10

Exceptional

29 Apr 2019

Louise

Highly recommended

Friendly staff, meat rooms

8/10

Excellent

19 Apr 2019

Joalene

Lovely atmosphere

It was great and comfortable 😊

Family

8/10

Excellent

21 Jan 2019

Verified traveler

Lovely hotel in a little town

We stayed at the Protea in Hilton over Christmas while visiting my husbands aunt & family nearby. It was a lovely hotel. The rooms are very nice and the property quite wonderful. The bar area is a great place to visit with friends. We quite enjoyed staying there.

Partner

8/10

Excellent

04 Jan 2019

Andre

Awesome family stay! Super staff with great buffets

Family

8/10

Excellent

30 Dec 2018

Ashika

Comfy accommodation

Spacious and clean rooms. Very friendly staff who were always willing to help. Would definitely recommend.

Family

10/10

Exceptional

03 Dec 2018

Shane

BEST hotel in the area!!!!

Stunning hotel with amazing history behind it. For the age of the hotel it looks and feels really good. Modern Old Age sort of finish. Staff are friendly and helpful. Service is excellent. We will definitely be back!!!!

Family

10/10

Exceptional

03 Dec 2018

Ilke

Recommended !!!

Fantastic. Very beautiful and convenient.

Partner

8/10

Excellent

15 Nov 2018

Ngcebo

Average

Partner

8/10

Excellent

22 Oct 2018

Natalie

An overall good experience

The room was clean and in good order. However, when we arrived, there was no offer to assist with luggage, and I had to specifically ask

Family

10/10

Exceptional

07 Oct 2018

Verified traveler

Charming 'old world' hotel with excellent service

Family

10/10

Exceptional

06 Aug 2018

Johnson

It was amazing

Family

10/10

Exceptional

22 Jul 2018

Verified traveler

The weather was cold when we were in Durban but the hotel was warm and cosy. The location is out of the city but it is very easy to navigate to and from this location.

8/10

Excellent

18 Jun 2018

Verified traveler

Nice and cosy

8/10

Excellent

29 May 2018

Druvazh

Excellent venue,easy access to and from the highway.
Staff very friendly
Will definitely book again

Partner

10/10

Exceptional

03 Apr 2018

Karunagaran

Lovely Family getaway

Lovely family getaway. Hotel was very comfortable

Family

8/10

Excellent

29 Mar 2018

realdees

Please disable timers on Air Con

We spent one night in a deluxe 2 Queen bedroom with our two children. Check in was smooth and uneventful and we were pleased with the decor of the hotel. It was slightly dated and some of the moulding had visible scratches but this also added some character. The room was beautiful with an amazing bathroom. My wife loved the classic large bath tub on legs. The only issue we had was with the tea and coffee. They didn’t place enough in the room so I asked room service to delive some more. They told my wife at 9pm that room service has stopped and we would need to ask the restaurant. This forced me to go downstairs and ‘encourage’ the staff about our requirements and they supplied the additional tea and milk to our room five minutes later. Our only major issue was the air conditioning. It tended to turn off after an unknown period of time so I had to keep turning it back on throughout the night as it became very hot. The pool area is great as is the free pool towels so I would recommend this place.

10/10

Exceptional

11 Feb 2018

Heracles

Protea Hilton a stunning facility

Ideal hotel if you are visiting Midmar/Hilton area. Perfect for our Midmar weekend swim. Lovely classic hotel rich with the Hilton historical significance. Rooms are spotless with impeccable service and friendly staff.

Family

10/10

Exceptional

10 Feb 2018

Angus

Best Hotel in Pietermaritzburg

Excellent service & stunning hotel!

Family

8/10

Excellent

26 Jan 2018

Steve

Nice hotel but the food at the buffet

The hotel was generally good but what i found disapointing was the food, the room air conditioning and the wifi... we ended up eating out...

10/10

Exceptional

08 Jan 2018

Mazwi

The service provided by the Staff was amazing.

Partner

6/10

Pleasant

02 Jan 2018

Verified traveler

Service is not up to 4 star standards. Very limited activities for families.

Family

8/10

Excellent

28 Dec 2017

Debbie

lovely quaint hotel. the staff were very friendly and helpful and went out of their way to make us feel welcome. The evening meal was delicious. Dickson was a friendly and hard working waiter who did a great job!!
Rooms service staff were always smiling and helpful.
only negative was the pricey breakfast. R195 is quite steep when all you feel like is a small egg on toast. we checked out without breakfast but found a lovely restaurant down the road .

Family

10/10

Exceptional

11 Dec 2017

Gavin

10/10

great location and facility
safe clean and organised

8/10

Excellent

09 Sep 2017

Verified traveler

Lovely historic hotel on the Midlands Meander

Lovely hotel with quite a nice restaurant and very well priced meals and drinks. Major issue is that for two of the three nights there, we had no water. Apparently the local council do not supply reliable water access for some parts of the hotel.

8/10

Excellent

01 Sep 2017

Verified traveler

Cold comfort

I've stayed here several times and always have a hard time with hot water because I am up at 5am. I let the water run (against my better judgment) for 30 minutes, at the advice of front desk, but still nothing. Cold showers are one way to ensure I'm awake for my morning meetings... But the staff at front desk is always friendly and room is otherwise comfortable.

10/10

Exceptional

13 Jun 2017

Yolanda

Great Hotel.

Lovely hotel in the Midlands.

Family

8/10

Excellent

12 Jun 2017

peter

Nice rooms and friendly staff. No lift so you have to carry luggage upstairs but its only one flight.