Name: Hotel Seri Malaysia Mersing
Address: Jalan Ismail, Lot TTB 64, Mersing, 86800, MY

10/10

Exceptional

06 Jul 2025

Tee

The building need to upgrade...

Leisure Family

2/10

Poor

13 Apr 2025

Michael

Filthy. Cockroaches in bathroom. Red stains on walls. Stains on bedsheets.

8/10

Excellent

24 Jan 2025

james

The staff was friendly and welcoming.The rooms clean and well maintained.Besides that the place is pretty run down and could use some real upgrading.

Leisure Self

8/10

Excellent

03 Mar 2023

wasant

Proximity to the Beach and town area

Leisure Family

2/10

Poor

30 Sep 2022

Verified traveler

Warning- not safe.

I’m amazed the Hotel.com had this as one of their listings. I can say that it’s truly to worst hotel that I have ever stayed in.
The photos are misleading, as they show a very much younger, well kept resort. The hotel is run down, dirty and very hazardous.
It is not safe place, clean or hygiene and clearly there are absolutely no safety measures in place.
The photo says it all.

Friends_and_family Family

6/10

Pleasant

23 Aug 2022

Verified traveler

One night stay only.

Friends_and_family Family

10/10

Exceptional

14 Dec 2020

kranti

old hotel managed pretty well with all the facilities functioning, wifi only works at the lobby reception.
located in quite part of town in from of the green park.

6/10

Pleasant

10 Jul 2020

SUHAIRI

Good Location

This is the old school hotel. But the hotel located at the Mersing town. So easy to get anything during the trip. Breakfast pack not so bad. Understand during Covid-19 pandemic, the hotel take precaution so that it is under control.

Friends_and_family Family

8/10

Excellent

26 Aug 2019

Ridzwan

Value for money Budget Hotel stay.

Value for money Budget Hotel stay. Was surprised by the cleanliness and good air conditioning of the room. Breakfast, though with not much variety was with deliciously good.

Partner

2/10

Poor

10 Aug 2019

Addy

Property is 1km away from town. That is their only saving grace. Property is seriously outdated, dilapidated and falling apart. Rooms were not cleaned properly and everything in the room was dirty and moldy

Leisure Friends

2/10

Poor

13 Mar 2019

Firdaus

I came again to hotel seri malaysia after 10 years..iam really dispointed.. they didnt clean my room properly.. a lot of coackroach ( dead coack) everywhere..they didnt clean rubbish from previous clients..
Really dissapointed.. pls pls... improve ur services.. the location is very good.. near to the beach.. n from room, u can see the beach..

So... pls make something before other clients make complaint like me..

Business Friends

2/10

Poor

14 Jun 2018

Abdul Bari

Bad experience

Staff not cooperative. No helpers to carry luggage. Very bad and limited breakfast.

Family

4/10

Poor

07 May 2018

Gary

get what you pay for

awful. but cheap, so I suppose you get what you pay for.

Friends

4/10

Poor

10 Feb 2018

Verified traveler

The hotel is an old hotel and need to do some restoration. Sugestion
1. Renovate the toilet or replace the shower area. Can also renovate so that it look modern
2. Replace room carpet with a new one
3. Paint the room, put some painting so that it look more vibrant
4. The breakfast is just basic to add more fruit, food and etc

6/10

Pleasant

03 Dec 2017

Liha

More to improvised!

This is my second time after 4 years. Nothing changed unless it's like a rotten hotel. However, the breakfast is just nice. If you are not comfort, just take your car and find other warung around the hotel.

6/10

Pleasant

03 Dec 2017

Zabidah

Old facility

Family

6/10

Pleasant

09 Feb 2017

Verified traveler

Acceptable, can be better with a touch up

Check in was fast and the room was ready for early check in. The property is rather old and need a touch up. Comes with a large pool and suitable for family. Located opposite the Mersing Hospital and beach side. Designed parking area.

4/10

Poor

08 Jan 2017

lynda

the only comfort hotel at mersing town

near to other government building and facilities and near to the beach

4/10

Poor

04 Dec 2016

Faiz

smelly carpets and dirty bathroom

1- carpet smelly
2- water too slow in bathroom
3- there is no hair dryer
4- unappetizing breakfast
5- sandy and dirty pool

4/10

Poor

17 Sep 2016

Khairul Anuar

A place to sleep

Friendly and helpful staff but the place is not well maintained.
The key to my room doesn't work, and room smells

8/10

Excellent

05 Jun 2016

Wan Nor Hana

nice staying

nice..but too small swimming pool for kids

Family

6/10

Pleasant

27 Apr 2016

DR RAJESWARI

Only can stay for the beachside location

The bathroom is really filthy and covered with mould. No shower curtain. Wifi is only at lobby. Only 5 working tv channels. Aircondition is unadjustable

6/10

Pleasant

01 Apr 2016

siti

Just ok...

Family

6/10

Pleasant

22 Dec 2015

Kia Jiam

wifi signals weak ,not available at room 223

Partner

8/10

Excellent

16 Dec 2015

emy

Ok

Family

8/10

Excellent

15 Dec 2015

emy

Better than before

Better than before vacation...have many improvement interam of hotel condition and room comfort.

Family

4/10

Poor

23 Sep 2015

Zambri

Beautiful Mersing

Went to Mersing in end September 2015. Everything is falling apart, this place needs renovations, period. Otherwise Mersing is beautiful, but we went to Air Papan to enjoy the beach, much cleaner sands.

4/10

Poor

29 Aug 2015

Keith

The rooms are not as shown on the site. No WiFI in the Rooms. Only after I took it up with the Manager did they give us better rooms - No Bell Boys / Help to take Luggae up two floors - No lift.
When we arrive as they were having a Banquet Function we were informed that there would be no Alacart Dining and hence we would need to fend for our selves. Becuase I took it up with the manager about the room condition, They had their sales manager take us to a good restaurant in the city for Dinner.
Location is good if you need to take the Ferry from Mersing to the Islands.

4/10

Poor

07 Jul 2015

farizal

serious improvement

thw service is sucks!!! no astro service tv, no breakfast buffet

4/10

Poor

31 May 2015

Abdul Hadi As ad

Good location but not value for money.

This hotel has good impression with quite expensive rate, but in the room, there was old smelled, with some crack. The bathroom the worst condision with lack of toileteries and not in good condition water heater. The TV was the worst part, with only 2 channel (even 6 of 7 free to air Malaysian TV channel cannot been viewed) and the signal not well (ironicly, TV in lobby was great)... The breakfast was so-so. I believe the rate for this hotel suppose only less than RM50 not as published. (I stayed two week after this stay, but it happened worse).

2/10

Poor

05 Apr 2015

Marko

Do not stay in this hotel

Worst ever place I've ever been since I'm the army camping in a forest. Cannot recommended to anyone, even got the worst enemy.

Family

4/10

Poor

26 Mar 2015

B

Hotel close to the beach.

Hotel has been allowed to decline. Little has been done to maintain and nothing to update.

6/10

Pleasant

25 Feb 2015

Beulah

Close to all facilities & beach views

We had an overnight stop so didn't take advantage of all the facilities such as the pool. Very relaxing setting with plants & also homely feeling.
Certainly to be recommended for families.

4/10

Poor

25 Feb 2015

Rasyidah

it'll be our last choice

We booked a family room which was on the 3rd floor with no lift service. We had to climb the staircase with small kids. A very quiet and isolated place as is no one except only us on the top. I was told that there was a problem to a tv service while I checked in. It seems like they have no other choice except the room. What a bad experience for me n family.n

Family

2/10

Poor

09 Dec 2014

Verified traveler

Not recommended

Air conditions not working. Low water pressure. Phone not working. Food so so.

2/10

Poor

29 Nov 2014

Verified traveler

A dissapoinment

Dissapointing for the price. Need i tell you more?

2/10

Poor

07 Oct 2014

Pat

Ridiculous hotel in complete decay

Don't trust any of the pictures shown on the website. This hotel needs serious renovation at all levels. Room smells musty and looks shabby. Not convenient for an international traveller used to minimum standards of hospitality.

8/10

Excellent

08 Jun 2026

roberto

Alles gut, da relativ neu…

Partner

4/10

Poor

08 Aug 2025

Olivier

Les hotels SERI sont en fin de série.......

Chambre qui mérite une grande rénovation. Salle de bain d'un autre temps...

Partner

6/10

Pleasant

13 Feb 2025

Mohamed Rizal

Okay stay in Mersing

Overall okay. Hotel is quite old and in need of renovation. Comfy enough to sleep but other than that, acceptable. Being the only hotel available in Mersing, little choice but to stay there if you're catching the ferry to tioman.

Business

2/10

Poor

11 Mar 2020

jean jacques

Pas digne d hôtel.com

Partner

2/10

Poor

11 Mar 2020

jean jacques

Hôtel non conforme à la description
Hôtel.com n a pas du le visiter depuis longtemps
Hôtel sale j ai refusé la chambre que l on nous donner pour son humidité et son manque de propreté le personnel a été très agréable et m en a donné une autre guerre mieux
C est hôtel.com qui doit revoir cet hôtel et le supprimer car pas digne d eux

Partner

4/10

Poor

03 Apr 2019

Gisèle

Mérite un large détour.

Un peu loin du centre. Cet établissement à dû être beau il y a une vingtaine d'années. La plage juste derrière est moche et sans intérêt, du coup l'hôtel aussi. Piscine hors d'utilisation et pas très clean tout comme autour.

Partner

6/10

Pleasant

30 Sep 2018

Verified traveler

Keseluruhan blh bg 30% untuk menginap di hotel ini

1. Penyambut tetamu kurang mesra. Pertanyaan dijawab acuh x acuh.
2. Kawasan tangga hujung bangunan kotor tidak dijaga.
3. Tandas dalam bilik tidak dibersihkan. Terdapat air kencing meleleh di kawasan jamban.
4. Langsir koyak.
5. Tuala mandi dah reput.
6. Makanan kurang enak. Sarapan pada jam 8.30 makanan sudah habis. Tidak buat penambahan.

Family

4/10

Poor

26 Aug 2018

Verified traveler

Very bad

dirty hotel, staff that does not speak english, we even found lizard eggs in the room. yellow water came out of the bathroom.

Partner

4/10

Poor

18 Feb 2018

k

古くて汚い

安いが古くて汚い。安さだけを求めるなら問題なし。ビーチも汚い。交通の便も悪い。朝飯の鳥スープは美味しい

4/10

Poor

17 Aug 2017

philippe

Hôtel vétuste, chambre humide, salle de bain hors d'âge.

Family

4/10

Poor

06 Aug 2017

Verified traveler

Not in good shape

The hotel offers approx. 100 room, but only 3 or 4 rooms were booked. The hotel needs a renovation and better maintenance. But in Mersing it is difficult to get a better hotel, which would fit the expectations of western tourists.

4/10

Poor

01 Mar 2017

Verified traveler

De conditie van het hotel is niet goed onderhouden en de kamers zijn niet schoon.

4/10

Poor

17 May 2016

Paula

Huono hinta-laatusuhde

Huone oli pettymys, tunkkainen, likaisen oloinen, nuhjuiset lakanat, vessassa vilisi muurahaisia, wifi ei toiminut.. Aamiaisen laatu myös heikko. En suosittele yöpymään kuin pakosta, ei ole hyvä vastine rahalle.

Partner