Name: The Mallard Hotel
Address: 178 Five Points Dr Copperhill, Ducktown, 37317, US

6/10

Pleasant

23 Jul 2026

lisa

good

8/10

Excellent

19 Jul 2026

Kyrsten

Contactless check in and had issues with the code we were given. A quick phone call got it all correct. There was no 'grab and go' breakfast was advertised.

Partner

10/10

Exceptional

17 Jul 2026

carol

I loved how as soon as I walked in, I smelled freshness. The room smelled so clean which made my stay that much more pleasant.

Family

4/10

Poor

05 Jul 2026

Robert

Cheep stained towels, broken toilet seat that they said would be fixed our 2nd day but never. Happened. No functioning elevator. Had mold in one of the ceramic coffee cups. We were there 2 rooms for 2 days. Code they gave us for both supply rooms didn’t work. We couldn’t get extra towels or TP or coffee cups.
It’s basically 50 year old property with some freshening up but it was dated. Blackened areas on the wal. Paint left me wondering if it was excessive wear or dirt. Bed was ok and the patio area was nice. However I would only stay again if I had too.

Family_with_children

4/10

Poor

01 Jul 2026

Jeffrey

Ice machine broken couldn’t get in that room anyway. Digital lock not working had to get a regular key out of lockbox that was ground level. No fun when 62 and need readers to see combo. Blackout curtains hanging off rack. After I showered tub was full of water then before wife could shower it backed up then all kinds of sediment came out of drain. Disgusting. Breakfast provided was two pieces of dried out bread that was there when we checked in. No staff on site. Road construction right outside the door which appears to have been ongoing for quite some time no mention of that. Would not recommend this place to people I don’t like

Partner

10/10

Exceptional

26 Jun 2026

Lisa

It was very clean & cozy, I love the newly built lounging area outside there , great area to hang out with friends

Partner

2/10

Poor

22 Jun 2026

Robyn

No staff on site, everything dirty, towels stained, hotels.com rating very misleading, didn’t feel “safe”

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Laura

The parking lot is dirty with cigarette butts thrown about. My room smelled like stale cigarettes. I bought Lysol to try and hide the smell. The free “take and go” breakfast was lacking. There was never any coffee cups or bowls or spoons , which made the instant oatmeal useless. My room was clean besides the odor. I was given two towels and two washcloths for a four day stay. I addressed my issues with management and they were very polite. I was instructed to go to the supply area and get linens. I found two towels and no washcloths. I made do with those. The positives are that the bed was very comfortable and the air conditioning was great. I suppose it is worth the price, but I wouldn’t expect much more.

Self

6/10

Pleasant

28 May 2026

Martin

The room was clean. Not much of a view. Lock didn’t work well on the door.

Partner

6/10

Pleasant

23 May 2026

Robert

The property was not what I expected, however it can be seen that someone has made a very nice attempt to bring the hotel up to date.

Partner

10/10

Exceptional

04 May 2026

Jeffrey

I traveled constantly for many years and have stayed at hundreds of different properties, and at this price point, The Mallard Hotel is among the nicest I’ve stayed in. Clean, comfy, modern and a nice covered seating area outside with beautiful views. Highly recommend!

Self

2/10

Poor

04 Apr 2026

Marisa

Upon arrival the room smelled terrible. It was hot and dingy. When we turned the air conditioner on a horrible smelled came out and continued to squeak nonstop. The windows were absolutely filthy and the view they claim was a freeway. We were in the room 15 minutes and in that time some random person attempted to come in our room. We left and didn't end up staying.

Family_with_children

10/10

Exceptional

01 Apr 2026

alicia

We really enjoyed our stay. Rooms have been beautifully updated and very comfortable. The bed was sooo comfy. The location was perfect for all of our adventures! We can tell the property has undergone updating. We will definitely visit again soon!

Partner

10/10

Exceptional

25 Feb 2026

Emil

Room
Was very clean. I really like the style and the design

2/10

Poor

22 Feb 2026

Regina

Didn’t stay her due to the smell and dirty bedding then thy refused to give my money back!!! I had to drive an additional 50miles for another hotel!!! And pay for a clean room will never stay here or suggest anyone to stay here! Half the people look like they live there

10/10

Exceptional

08 Feb 2026

Melinda

The room was nice and service was even better.

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Ben

Clean room, never met the staff.

Leisure Self

2/10

Poor

01 Feb 2026

Tia

We didn't have hot water I would like half of the money back

Leisure Pet

10/10

Exceptional

29 Jan 2026

Tia

It was fantastic and the coffee in the room was even better

Leisure Family

10/10

Exceptional

29 Jan 2026

Tia

Every thing was awesome! The coffee in the room was even greater!

Leisure Family

6/10

Pleasant

11 Jan 2026

Sissy

The room was clean, slightly dated. The instructions for check-in were very clear. However, the keypad was not functioning and the code for the lock box was incorrect. The staff quickly moved us to another room which we were able to enter with no problem.

Leisure Family

2/10

Poor

08 Jan 2026

Raquel

Key code did not work. Information on email misleading and no customer service as nobody available when we arrived. Nothing specified on email that office would be closed when we arrived. It only stated that lobby is alwsys open. In addition, this was listed as a hotel, but it was actually a motel.

Friends_and_family Family

8/10

Excellent

29 Dec 2025

mackenzie

the room was great. clean and comfortable. the only issue was the thin walls so the dogs barking was annoying. also the room randomly smelled like cigarette smoke so i did not like that. especially because we had a no smoking room and all the rooms around us were no smoking. the smell was coming through the air vents. not a fan of that. but overall it was a decent experience

8/10

Excellent

29 Dec 2025

Orgen

Clean and comfortable room. No staff on site, however , when I encountered issues with my reserved room, a staff came to give me the keys to the new room. No breakfast as advertised. Otherwise location is very accessible to the main road.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Deborah

Absolutely an excellent room. One of the best mattresses I have ever slept on! Great bar with Keuri coffee maker, coffee pods, real creamer, etc. Microwave and a sink! Great TV with Tubi for movies.
Only negative, they need to update the outside!

Business Self

10/10

Exceptional

14 Dec 2025

Stevie

Great still would like to know if military get a discount?

Partner

8/10

Excellent

01 Dec 2025

Barbara

We had difficulty checking in, our code did not work, no one was at reception except for a phone number. We called and were given the lockbox combination for the physical key which we used for the duration of our stay. IDK, it was strange not having a person onsite.

Leisure Partner

2/10

Poor

30 Nov 2025

miguel

We had no towels in our unit went down this morning at 8 o’clock for breakfast no coffee cups no breakfast had to call maintenance to find one towel was told someone would be on the property at 7 AM 8 o’clock still nobody on site

Leisure Partner

6/10

Pleasant

13 Nov 2025

Yvonne

Code did not work on assigned room. Had to call and they had to change our room. Very frustrating after a long day on the road.

Leisure Family

10/10

Exceptional

09 Nov 2025

Ron

No face to face with anyone as you get your room and door code via email which turned out to be very nice. I didn't know what you do if you have an issue but we didn't. Very nice, very modern room. Absolutely did not expect how nice it would be. It says the breakfast is grab and go which, to me, means a banana and muffin in a bag but it was much more of a Continental bfast with tables, etc.

Partner

6/10

Pleasant

07 Nov 2025

Clifford

There was no staff present. Everything was self-service. We were running out of toilet paper and there was none in the supply room. Also, no Kleenex tissue available. Breakfast leaves a lot to be desired. It was all bread items every day! Also, no decaf coffee.

Leisure Partner

10/10

Exceptional

06 Nov 2025

jill

Clean room great comphy bed and pillows.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Courtney

Fast internet, cute styling, comfy bed. I would definitely come back to this MOTEL!!

4/10

Poor

26 Oct 2025

Vicki

Key pad for entrance don’t work. Staff on site not able to help - had to call a number for assistance. TV didn’t work. No hot water.

Leisure Partner

8/10

Excellent

24 Oct 2025

Kami

We have 2 dogs (FREE, no extra charges)
.great facility, clean ,good deal for the buck.
Lots of grass for dogs.
But would like tea offered, as per the great coffee in-room.

Leisure Pet

4/10

Poor

21 Oct 2025

Kelly

Needs mold removal. It could have just been our room yet we all returned home sick from the mold in our room.

Leisure Friends

2/10

Poor

11 Oct 2025

Mohsen

Rooms were filled with stink bugs flies and cockroaches not enough towels or toiletries in the rooms no breakfast was available despite the fact it was stated that the room comes with breakfast no staff on site either

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Susan

Great pet friendly property with very clean and well maintained rooms. The outside of the motel can use a little paint. Easy check-in!

6/10

Pleasant

05 Oct 2025

Randy

They have no staff on duty, we decided to stop early instead of coming in later, it’s self check in and the door was broke, we were lucky to catch someone there and they knew the door was broke, it took a while to get in, then it was loud outside the rooms, it’s a decent deal for the price, but I wouldn’t recommend it for a family stay, I would recommend it if your looking for a budget stay

Leisure Family

10/10

Exceptional

04 Oct 2025

Carl

Nice place to spend the night

The room was clean. We had a little trouble with the key pad but the staff quickly resolved our problem.

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

julie

No value here move on

Room door beat up. Room lock code not working had to call to get lock box key which was hatd to reach for elderly ppl and impossible to see numbers at night. Table that flips down broke on unlatching it. Maintenance guy was suppose to fix next day but nope not fixed plus he wanted to leave our door unlocked while we were gone. The ice machine was broken and when working they charge for it. Soda machine out of order too. No cups for coffee just a lot of disappointed gals.

Friends_and_family Friends

6/10

Pleasant

03 Oct 2025

John

No staff on-site, what breakfast. They have started remodeling but throwing on a little paint does not cover the damage.

Partner

6/10

Pleasant

27 Sep 2025

Terry

Bait and Switch Motel

My family and I planned a trip to ride the Blue Ridge Railway. We came across this motel and from the pictures it looked like a great and clean place the stay. I’m sorry to say we were disappointed and the actual motel looks nothing like the pictures. Its description says nice things but it isn’t true. The only thing nice I can say is that it was mostly quiet. I unfortunately was not able to get any type of refund and will not be staying again.

Friends_and_family Family

8/10

Excellent

18 Sep 2025

LILLIAN

Family medical

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Mandy

For an outdoor adventure weekend, it was PERFECT!

Leisure Family

10/10

Exceptional

15 Sep 2025

Tamra

The hotel was nice. The grab and go breakfast isn’t much and if you don’t get there really early, the workers staying there take most of it. They were quick to answer text messages as no one is actually on site. We will definitely stay there again.

Partner

10/10

Exceptional

07 Sep 2025

Kathleen

Contactless check-in was easy, communication efficient throughout, property clean and very close to the activity we were heading to the following day.

2/10

Poor

09 Aug 2025

Wanda

No breakfast as advertised, nothing worked in the room. No Television, no hair dryer. No employees on the property at all. Stayed 3 days during our mission trip and NEVER found an employee of any kind. Never again

Friends

4/10

Poor

03 Aug 2025

Carolyn

Not good

Long black hair on bathroom sink. Small puddle of water on floor i. Bathroom. I cleaned jp with TP, floor was dirty. Also cleaned two other areas on floor...both dirty, one black. Table top brown papertowel when cleaned. Inside top of microwave was not clean either. Plastic ware was in bad shape and only 3 pieces of eating utensils. We couldn't get a neighboring room.. because lock box didn't work and no one was available on site to assist with either the other room or a reclean. We did not stay.

Partner

10/10

Exceptional

26 Jul 2025

Eriberto

5 Star. Amazing room and nice game room!

Leisure Partner