Protea Hotel Upington

South Africa , Northern Cape
UPINGTON , Schroder Street, 24
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20 reviews shown

10/10

Exceptional

16 Jul 2025

Jerry

Property ideally situated for business meetings. Staff is friendly and helpful. Keep it up!

Business

2/10

Poor

21 Aug 2024

Allan Gray

Terrible Stay at Protea Upington

Terrible experience at this hotel, i had booked a room with a river view, upon my arrival I was allocated a cube room, with no window and a partitioned balcony. I queried this and noticed that they gave my room to their frequent guest and I had to suffer as am not a regular at the property. I was later given a room which had a small window still not the room I had booked and paid for. Just when i though I had all the terrible experience the dinner was even worse i could not swallow their wings under cooked and covered with BBQ source which was very brown.

Business

10/10

Exceptional

23 Dec 2022

Ignatius

The location is conveniently located next to the main road with safe parking. Our room overlooked the river featuring amazing sunset views. The food at the restaurant was excellent.

Business_and_leisure Partner

10/10

Exceptional

13 Dec 2021

Bennie

Really friendly staff, room with a great view and very clean.

Friends_and_family Family

8/10

Excellent

01 Dec 2021

Luyanda

Great stay. Too short

Very nice stay. Pity it was only one night

Business

10/10

Exceptional

30 Aug 2021

Albie

Great

Beautiful hotel with great friendly service

Business

4/10

Poor

10 May 2021

Puleng

Bad service

Not so good. Very impersonal check-in...limited information provided and had to make calls from the room to request for basics like WiFi password.
Allocated a room I had not requested, called to request the booked room, an alternative key brought to the room with little communication on room location, etc....service very unfriendly.
The room had spider webs, the bathtub plug didn't close and we couldn't take a proper bath. No extra blankets...and its winter now, with the aircon not working to warm up the room.

No social distancing at breakfast...tables set up to full capacity!

What a sad way to spend a birthday & Mother's day weekend!!

Friends_and_family Family

8/10

Excellent

01 May 2021

Gillian

African Time

The room was clean and adequate with a coffee/tea maker and small fridge. Bed was comfy. The bathroom was clean and offered small size toiletries. The restaurant offered good food but the service was very slow. The saving grace in having to wait so long for our dinner was the pleasant indoor/outdoor dining area. Breakfast was also of a good quality but again the service time was unacceptable. Overall a good stay and we would probably return.

Partner

10/10

Exceptional

08 Sep 2020

Sifiso

Excellent

Friends_and_family Family

8/10

Excellent

04 Feb 2019

Nabeel

Overnight stay

Overnight stay.. hotel well located near the river.. beautiful views of sunrise . Rooms are in good condition,comfortable and clean. Service was good and efficient.overall good stay

Family

6/10

Pleasant

30 Apr 2018

Audrey

Shower clogged

good bed, but water in the shower not flowing, so it was more like a bath than a shower. Cook at breakfast not very motivated. Had to be pulled twice from the kitchen to get her to do omelettes. Friendly waitress at breakfast. Good location.

Family

6/10

Pleasant

27 Dec 2017

Kenton

Room was tired. Fridge was broken, although they changed it felt as though they did so under duress.

Ate in restaurant, service was slow and food quality not very good.

Partner

8/10

Excellent

21 Nov 2017

Jeffrey

Good but room for improvement.

The room was clean and tidy somewhat old style, Shower area too small and cramped actually in my opinion is a trip hazard. Location of room is poor if you have a suitcase and proximity to lift. All of the staff were very good and readily assisted with any enquiries I made. I would recommend the Protea mainly due to the professional staff I dealt with.

8/10

Excellent

06 Jul 2017

Verified traveler

Good review

It was good!

10/10

Exceptional

22 Sep 2016

african queen

Great position

The food was excellent good coffee and friendly staff.

6/10

Pleasant

24 Jul 2016

Joanna

Meh...

I was pretty disappointed with my room -- it was dark, windowless (there was a tiny window, but it looked into the darkened interior of the building), the bed wasn't very comfortable, and the tv was positioned in such a way that you couldn't see it directly from the bed. The bathroom was also very dark. I stayed 2 nights, and the morning after my first night, construction (banging anyway), started at ~7 AM. Ugh.

The hotel grounds themselves look nice and the breakfast was fine. My room, however, wasn't worth the money.

2/10

Poor

16 Jul 2016

Frank

don't expect to get any sleep

Vey noise hotel.

Family

6/10

Pleasant

05 Jan 2015

Rimvydas

Stopover

Great option for 1 night stopover.
Very good breakfast

Family

2/10

Poor

13 Jan 2014

Marc de la Harpe

Not impressed at all

The room didnot meet the standards as per your description. There was no view I looked onto a brick wall, the bed was small and uncomfortable and the price I paid did not justify what I received. Management said they would sort it out only to be told later that I must take it up with hotels.vom

2/10

Poor

07 Jan 2014

Boiled crayfish

Only hot water at 38 degrees

Checked in at about 15h00 on 18 December 2013. Family suite was very impressive but then things went downhill: A) The toilet would/could not flush (broken mechnism). B) There was no cold water, only very hot or extremely hot. After 2 hours we were moved to a new room with the assurancethatthat room had cold water. This was not the case, also only boiling water out of the taps. After another two hours waiting and a lengthy excuse by the (non-present) maintenance manager over the phone I checked out. I was promised a full refund or credit. To date I have heard nothing from the hotel. Front staff was very friendly and helpful but it appears that the maintenance department lacks the understanding that it is not a cheap hotel and that at those rates a fully functional hotel is a must.