Name: Four Points by Sheraton Peoria Downtown
Address: 500 Hamilton Boulevard, Peoria, 61602, US

2/10

Poor

03 Aug 2026

Samantha

Started off with problems with the system when checking in and ended up having my card locked due to the staff having me swiped it so many times. Parking is also $10 a day in a parking garage that you’re suppose to park on level 5,6,or 7 that an elevator doesn’t work on so you have to walk the stairs with all your belongings. Then there was roaches in the pool area as well as the hallway walls, when brought to the staffs attention she said she“we’ve been waiting for pest control all week” Then there was an event they had going on that had the noise so loud it was ridiculous, the same event of guest made racial comments and would bombard the elevators no one would be able to get on other then their event party. Plus when checked outed they charged my card an extra $40 for extra parking.

10/10

Exceptional

02 Aug 2026

Laci

Staff was great, hotel was maintained very well. Our room was very clean. Overall was very impressed.
Only downfall is the parking. Either street parking or the very low Clearnace parking deck behind the hotel.

10/10

Exceptional

28 Jul 2026

Brandy

It was nice staying next to the airport. We had a great stay in 2 rooms with children and it was beautiful. We would love to come back!

6/10

Pleasant

27 Jul 2026

Crystal

My daughter and I just needed a place to stay for 1 night. It didn't get quiet in the hall ways until well after midnight. All the room doors squeaked and it was just very hard to sleep. The room air temp was not stable, it was hot then cold.

10/10

Exceptional

22 Jul 2026

Jesse

Awesome stay and the pool and splash pad was sweet

8/10

Excellent

19 Jul 2026

ANDREA

The room was clean and the hotel smelled really good. I had staff up to my room twice. Once because the toilet wasn’t working and secondly to bring towels and they were pleasant. Actually all staff was accommodating. When I reported the toilet issue, they offered to move me to another room.

Partner

2/10

Poor

12 Jul 2026

Michael

I have nothing good to say about my experience here.

Business

2/10

Poor

02 Jul 2026

Lisa

Roaches by the pool, few beverage choices, dirty room (hair balls on bathroom floor, couch cushions ripped, didn't match, stained), unhelpful staff.

2/10

Poor

29 Jun 2026

Kathy

I reserved a room with 2 queen beds for 3 adults and a child. Checked in after 10 pm and had to wait a long time at the front desk for our key. Upon getting to the room only to find it had 1 king bed. Returned to front desk and waited in another long line only to find out they were sold out and that was the last room. Single person at front desk had to keep leaving to find a second staff person to help. They said it was my fault for reserving online as you can only get accurate information about availability by reserving directly with the hotel. Staff was slow, unprofessional and unable to provide refund or receipt for error. In addition, the off site parking garage ($10 day) one block away had an inoperable elevator so an adult in our party with mobility issues had to climb 3 flights of stairs.

Family_with_children

10/10

Exceptional

28 Jun 2026

Destin

All around great stay.

Partner

4/10

Poor

26 Jun 2026

Kate

Staff was helpful. The room itself was not clean, hairs found in the bed and stains on the towels. The shower also took around 10 minutes just to heat up. Parking can be annoying but I was told street parking is free on the weekends if you are comfortable parking on the street. It is an older hotel that needs some updates in general.

Partner

6/10

Pleasant

24 Jun 2026

Julie

The staff was very friendly and helpful. The room was clean, but there were a couple spots of water damage. It was weird that the bathroom didn't have a fan, so you had to leave the door cracked or it would become a sauna after a shower. The parking garage was really sketchy and literally falling apart. It is best to park on the street.

Partner

8/10

Excellent

23 Jun 2026

Thomas

So sweet of the staff to help us switch to a quieter room and give us a wedding welcome into our room

Partner

2/10

Poor

22 Jun 2026

John

Room smelled awful, A/C didn’t work. Hotel staff kicked people out of an area claiming there was an event they needed to set up for. This event did not take place, the staff was just kicking people out for no reason. Following this though they allowed people to roam the hotel and bother guests with some very questionable motives to where our group no longer felt safe. Avoid this hotel at all costs-go stay at the Marriott.

Friends

6/10

Pleasant

22 Jun 2026

E Blythe

The ac unit in our room wouldn’t get the room temp below 70 until we were ready to check-out even though we’d been trying to get the room down to just 68 to sleep. The head of the bed was also noticeably lower than the foot of the bed which wasn’t really helpful for our acid reflux. We probably won’t stay there again.

Partner

8/10

Excellent

16 Jun 2026

Shantanu

Good hotel to stay in downtown

Business Self

10/10

Exceptional

10 Jun 2026

Tanesha

Clean room and staff was really nice.

6/10

Pleasant

06 Jun 2026

Kelly K

The parking garage was a hot mess and there was feces in the staircase. There was also a word of hair in the shower wall.

Friends

10/10

Exceptional

28 May 2026

Tomi

The staff was amazing!!! Very helpful!!!

6/10

Pleasant

25 May 2026

Jorge

The hotel had a lot of guest. Not hard to sleep but a lot of kids running through out the lobby, halls , gym, and pool. The pool people had music blaring. Also parking garage elevator was broken and it was kind of sketchy better to park in the street.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Stephanie

Stayed for a soccer tournament and the staff was very friendly and helpful. They were also super friendly, with dealing with 4 teams of kids and families. Clean, comfy and easy to reach location.

Friends_and_family Family

8/10

Excellent

24 May 2026

Maria

Was good stay. Rooms were older but very clean. Crafted restaurant was open for food but bar was closed. Cocktails at night would have been nice.

Partner

6/10

Pleasant

22 May 2026

James

Room was clean, but the rest of the property and amenities were not taken care of well.

Family

10/10

Exceptional

21 May 2026

Kristin

Every time we are in Peoria, we stay at Four Points. A good price and clean.

2/10

Poor

18 May 2026

Phillis

You can definitely tell that my room wasn’t properly clean due to the fact that I found a dirty black used glove under the bed, old water caps and a very nasty smell coming from the bathroom once to air freshener they sprayed wore up. my room had no number on there and the gentleman at the front desk. Didn’t take time to let me know that as well as that I need a parking ticket to display in the front of my car underneath the garage so I wouldn’t get towed.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Julie

Very easy to get to, clean and comfortable.

Business

4/10

Poor

17 May 2026

Ivan

The staff was very friendly the room when i first entered had water running from the faucet, all the way down to the floor. There were maintenance tools in the bathroom as well and after the maintenance employee assured me that the room was ready for habitation, the hot water was shut off in the bathroom sink. The hallway smelled of cigarettes in a smoke free hotel. Staff was than able to offer me a room change and were very friendly and apologetic due to the conditions of the room.

Self

10/10

Exceptional

16 May 2026

Denita

Room and hotel were clean, actually smelled good, within walking distance of restaurants and Hockey game. Staff was super nice. Even had flowers for moms on Mothers Day.

Partner

6/10

Pleasant

14 May 2026

Lucinda

Room was clean, bed was comfy. Bad experience at check-in. I was allowed to check-in early and my keycard worked. But I walked in on another guest(?) still in the room. Very embarrassing. I had to go down and ask for a different room. Did not use amenities so unable to review. Poorly stocked convenience items for purchase. Tried to buy drink and desk person said she did not know how to charge me. Nearby restaurant was good. Very convenient to convention center. Parking garage was very tight, very low ceilings- dark/dirty.

Friends

8/10

Excellent

11 May 2026

Jessica

The coffee maker was broken in the room. The parking garage is falling apart and dangerous

Partner

10/10

Exceptional

03 May 2026

Mark

It was a good place to stay

10/10

Exceptional

02 May 2026

Marquez

Our stay was a excellent stay and we will be back.

Friends_and_family Family

4/10

Poor

01 May 2026

Michael

No on-site restaurant/pub on premise, they make-up the room every 3 days, parking garage needs a lot of repairs as cement was chipping/breaking away from support beams. Rooms are outdated, lamps have burnt out light bulbs so you do not have a lot of light in the room at night unless you leave the bathroom light on. A/C-Heater is not controlled by the thermostat on the wall.

Business

2/10

Poor

26 Apr 2026

ashley

We used the parking deck because there was an event going on at the pull up at front door was packed. The garage was a disaster, the ground was in crumbles, falling apart. You couldn’t get out of your car without falling. Suitcases were getting stuck in the huge holes in the concrete and rocks all over. We made it to the elevators after walking around because nothing was clearly marked to know where to go. Then the elevators didn’t work. So we had an infant in a stroller suitcases, bags, pac and play that we had to haul down the ramps with on coming traffic because that was the only down with a stroller and all of our stuff. It was totally unsafe for our family and our baby. Espcailly with how bad the ground was we were tripping and falling or had to pick up the stroller at one point because of how big the hole was in the ground. This was unsafe and very scary. Then went to check in and they gave us a hard time because we booked through a 3rd party they kept saying and not through a website ?? And had to change the taxes. And I said no the whole entire weekend is paid in full so your not charging anything different. We had to wait 10 trips to finally be able to get on the elevator to get to our room everything kept cutting in front of us and the stroller. Being very rude with this bunch group of kids. All weekend we dealt with them. But they were had no control. They took over the hotel for an event going on. The staff was in staffed. There is so much more….

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Shangria

Clean hot tub

10/10

Exceptional

13 Apr 2026

Nicole

This property has a great well maintained pool area.

Family_with_children

10/10

Exceptional

08 Apr 2026

Mikayla

It was great. Clean room. Nice ataff

10/10

Exceptional

02 Apr 2026

Kelli

The hotel was excellent hot tub pool were great the parkingbis terrible. Its old and it is not made for tall vehicles. It has no signs telling you which way. Talked to a few people there who agreed.

4/10

Poor

30 Mar 2026

Emily

Parking ramp had low ceilings, very dark at night, water dripping from ceilings and puddles on the floors of the ramp - it felt unsafe, especially since we arrived after dark. We ended up parking on the street because of the ramp conditions. A picture was missing in our bathroom, there were just picture hangers on the wall above the toilet. Washcloths looked dirty and there was no body wash in the shower dispenser. The heating/cooling window unit was very loud. We paid $530 for two nights and felt this was incredibly overpriced. Breakfast was not included and advertised as $15/person but the total for two of us with fees was over $39. Also, we were put in “the West tower” so our room was not in the nicer main area. We were next door to the roof access and the big HVAC units were just outside our window. The low ceiling in our room made it feel like we were in a basement. The staff was friendly. The location was nice. Will not be staying here again.

10/10

Exceptional

29 Mar 2026

Payton

Breakfast?!

10/10

Exceptional

29 Mar 2026

jody

Hot tub was super hot on friday, Saturday night i guess it stop working it was warm like a bath tub. Pool was nice and warm as usual. I like staying at this hotel.

Partner

4/10

Poor

25 Mar 2026

John P

Zero hot water, barely warm water that lasted less than 30 seconds for a shower before it was ice cold.

Family_with_children

2/10

Poor

22 Mar 2026

Kelsey

We had rooms connected and the room my husband and the boys were in didnt have hot water in my room the ac didnt work right it was hot in my room the bed was to hard majority of the hotel smelled like pot i could hear music so loud i was having issues sleeping also i paid over 600 for 2 rooms that was outrageous

Family_with_children

10/10

Exceptional

19 Mar 2026

Julie

the dining room was very quiet apparently the bar is no longer open Foof was good though

Partner

4/10

Poor

15 Mar 2026

Tara

Elevators in parking garage were out and you pay for parking, children in hallways til late night knocking on doors, screaming for 3 days, be sure snd stay on top floo

Family_with_children

10/10

Exceptional

14 Mar 2026

Jill

The price compared to the service was unsatisfactory

8/10

Excellent

08 Mar 2026

Chandra

The hotel itself was nice overall, but our room had a damp/musty smell. The parking garage is quite challenging as the ceiling is very low, and the ramp to get to upper levels is quite small. The staff, however, was outstanding.

Partner

6/10

Pleasant

05 Mar 2026

Tina

I did not like that I could only go up to 73 degrees on the heater. They had it set that you could not go higher than this. it was below 30 degrees at night on this weekend. The elevator connected to the parking garage was out of order. the parking garage was not worth $10 per night extra. it was filthy and smelled like urine. I will not stay here again when I visit Peoria.

Family

4/10

Poor

05 Mar 2026

Danielle

I had no hot water during my stay. The sheets were too small for the bed. They were literally coming off the edges and I slept directly on the mattress. I found a MOUSE as well. Specifically a gray mouse with white feet. A baby live mouse.

Family_with_children

8/10

Excellent

02 Mar 2026

Christian

Decent amenities. However, front end staff do not show genuine concern...especially morning staff on 8/28/26.

Family_with_children

8/10

Excellent

02 Mar 2026

Brittany

The hotel was nice for the quick stay! The only complaint we really had was our shower in the room was not very hot, it was actually quite chilly for bathing temps.

Family_with_children

10/10

Exceptional

01 Mar 2026

Andrea

Room was extremely nice the pool was awesome along with the hot tub too. I am ready to go back again.

Friends

10/10

Exceptional

27 Feb 2026

Nichole

Staff was courteous room was clean

10/10

Exceptional

25 Feb 2026

Violet

The room was really clean, you couldn’t move the curtains but other than that it was wonderful. The staff was really friendly and helpful especially with finding a pack n play for our baby to sleep in.

10/10

Exceptional

24 Feb 2026

William

The room was very nice and the bed was comfortable. The staff was very friendly. I'd definitely stay here again.

Self

4/10

Poor

16 Feb 2026

Kobe

The worst part is our room only had hot water so it was scolding hot to the touch. When I went to the front desk, they told me that one side of the building only had cold water and the other only had hot water. There is only offsite parking a block away which you have to pay for. The bathroom light was flickering the entire time.

6/10

Pleasant

11 Feb 2026

Corben

The room was disheveled. It didn’t even have a bed skirt. Just a mattress thrown on top. The shower curtain had stains on it. The bar was unable to serve alcohol, so it was completely closed for an unknown amount of days. Expedia gave us the wrong parking garage name so the staff were unable to validate our parking.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Jason

Very clean room. Beds very comfortable. Only hiccup was next door neighbors quite loud late in evening but finally fell asleep

Leisure Family

6/10

Pleasant

06 Feb 2026

Erik

The room was nice but the bathroom was tiny. Some of the fixtures were rusty. The elevators only held 6 people which seems inadequate for a 9 story hotel. Also the weight room has very little options.

Friends_and_family Family

4/10

Poor

06 Feb 2026

Jessica

The hotel is old, cracks in the walls and ceilings, no outlets to charge my phone, no microwave, scary rickety elevator, and dark hallways. The parking garage had feces, vomit, used condoms, rotten food, and was poorly lit. I tried to get breakfast and the restaurant employees were rude and would not help me. I can't believe I paid that much for a 2star hotel. Bad. Never again.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Rachel

Room was clean, staff was friendly

10/10

Exceptional

23 Jan 2026

Anthony

It was spectacular but bar was closed

6/10

Pleasant

23 Jan 2026

Amanda

Hotel was clean and smelled good no hot water when we went to take a shower

10/10

Exceptional

23 Jan 2026

Kelly

The check in staff was very helpful and courteous.

Partner

8/10

Excellent

18 Jan 2026

Aaron

Nice hotel overall, room had a few issues like not hot water for the short, broken table, and shower rod was falling off the wall. Staff was really nice!

6/10

Pleasant

18 Jan 2026

Joan

Great location, however temp control crazy, hot, cold, hot , cold...then no hot water in shower. The maintenance was called, jad 5 min of hot then cold again....

10/10

Exceptional

06 Jan 2026

Jerico

Room was great staff was perfect and more than accommodating

10/10

Exceptional

02 Jan 2026

Jennifer

Clean room. Staff was very kind and helpful

8/10

Excellent

31 Dec 2025

Laura

The room and hotel was very nice. Staff was extremely helpful and friendly. Century, the front desk staff was great! We were disappointed that there wasnt any breakfast, not even a cold breakfast such as cereal or bagels. For as nice as the hotel was we were very surprised there was nothing. Will definitely stay again though.

Business Partner

2/10

Poor

29 Dec 2025

Shanetia

They got bed bags

10/10

Exceptional

29 Dec 2025

Scott

My family had a great time. Staff was very polite. Will come back. Is my go to place. highly recommend.

8/10

Excellent

27 Dec 2025

Amy

Pool was big and the splash pad was an added bonus. The hot tub was very hot but the jets didn’t work too well. The room was very comfy, small bathroom, and we had to hot water but was taken care of.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Renee

Hot tub was big and very warm. Large pool and kid area was great. Rooms very spacious and clean

Leisure Family

2/10

Poor

14 Dec 2025

Nicholas

room was messy the bathroom sink was not draining i got it to start drainjng no direction to our room no directions to the pool no info about the restaurant and the elevator hasnt been inspected since jan

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

SCOTT

Room was super clean, the heated pool was amazing. The staff was so nice and helpful. My kiddos and I will be back! Highly recommended

Leisure Friends

10/10

Exceptional

12 Dec 2025

Ann

staff was friendly and helpful!

Self

10/10

Exceptional

05 Dec 2025

Isaiah

It was great, and the staff made it better. If I would say one thing that could be better was the continental breakfast, the bagels was so hard they were not eatable.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Isaiah

it was absolutely great and loved the staff

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Cream

The cleanliness of the hotel and the friendliness of the staff!

Leisure Family

4/10

Poor

26 Nov 2025

April

Check in was problematic, missing light bulbs in the room, along with a musty, dirty smell. Noisy all night.

Friends_and_family Family

8/10

Excellent

24 Nov 2025

Amanda

Nice hotel and centrally located. Pool was nice. Hot tub needed about 6 inches if water added to it. Room was clean.

Leisure Partner

2/10

Poor

22 Nov 2025

Caitlin

I booked this room to attend a show in the area. Upon entering I noticed the lobby was nice and clean. The check in process was easy and the individual was pleasant. However, once I got into the room and pulled back the blankets on one of the double beds noticed there was a few stains and under the blankets the mattress had a huge pee circle. Thankfully, there was another double bed so we just slept on that one. Then in the morning when I went to take a shower I noticed more stains on the shower curtain (reddish color same as on the blankets). Very disappointed at this hotel considering it’s not the cheapest and they advertise it to be a nice hotel. Also, this day & age when everything is expensive and I’m paying a decent amount for a room it better not have stains everywhere. Do better Sheraton!

P.S. restaurant in the hotel was nice and food was good.

Business Family_with_children

6/10

Pleasant

19 Nov 2025

Carole

Young man was very helpful

6/10

Pleasant

17 Nov 2025

Cailynn

The lobby and amenities on the main floor were clean and nice. It reeked our way back to our room the whole way. Hallway stunk & elevator but our room didn’t and was clean and also had a balcony! We were surprised and excited to see that. We went to the Riley Green concert and it was a difficult but perfectly fine walk because of construction on every road. The water main break as well. Wanted to get dinner downtown but of course it was crazy busy! Ended up at the tailgate eating at the food truck. Came back in the mad rush of the crowd from the concert & everyone was kind and peaceful. Quiet sleep until the city woke up & it was kind of loud but nothing bad at all. I wouldn’t stay there again though. It was a “splurge” for us to stay here I thought from online and I wouldn’t say that’s reality.

6/10

Pleasant

17 Nov 2025

Ritchie

After we got there we phoned the front desk to let them k ow the tv didnt work. Shes said she'd se d someone right away. No one came. 1 1/2 hrs Later we had to leave for a concert we were in town for. Still no one. No call nothing.

Partner

6/10

Pleasant

17 Nov 2025

Kim

Older hotel, could use some updating. No hot water for shower.

Friends_and_family Friends

4/10

Poor

17 Nov 2025

Gerry

No hot water for 2 days.first room had bad odor like someone was cooking in it.no microwave or refrigerator..had to move on to another motel

Partner

10/10

Exceptional

16 Nov 2025

Cindy

It was a wonderful stay

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Melissa

The room was a little dated. The bathrooms was small. The hotel is clean. Unfortunately they do not have their own parking garage. So you have to park on the street or in the parking garage behind the hotel that is not theirs.

Leisure Family

4/10

Poor

16 Nov 2025

Nic

The thermostat would not allow me to change the temperature of the room and we did not have and hot water to shower or wash our hands with. After about 30 minute, the water warmed up just enough to take a comfortable shower, but then got cold again before the end.

8/10

Excellent

15 Nov 2025

Scott

A delightful view of yhe downtown. Easy access to the adjacent restaurant and bar, excellent price.

Business Self

6/10

Pleasant

11 Nov 2025

David

Staff were wonderful and the broader building was fine. However, my room didn’t have replenishes toiletries (shampoo, body wash, conditioner), the shower and sink didn’t drain properly, and the ironing board was not properly secured to the wall with anchors, so it kept falling off the wall.

8/10

Excellent

09 Nov 2025

Heather

Everyone was friendly, and the room was clean. The curtains and carpet just seemed a bit old and worn, and the neighborhood was a bit sketchy.

Leisure Family

4/10

Poor

04 Nov 2025

Ben

Dirty carpet, random bed frame next to the door, sheets smelled dirty

2/10

Poor

27 Oct 2025

Andy

No parking available without a large fee that did not reflect the crack smoking vagrant area we were told to park in. We were told this was Expedias failing not the hotels. 2 in a row Expedia. I need to hear from someone regarding some sort of refunds I’ve earned considering these last 2 stays. Parking fees specifically

10/10

Exceptional

27 Oct 2025

Gerri

the property was nice. I had no heat in my room the first night and I was very, very cold. I complained and this was fixed. Nice hotel !

Business_and_leisure Self

4/10

Poor

26 Oct 2025

Joshua

Room was dirty on entry. Taps leaked. Air-conditioning only had cold air, no warm or hot. The hotel has no parking, none, you must pay for public parking.

Business Family

2/10

Poor

26 Oct 2025

Sarah

The hotel was extremely understaffed so rooms never were cleaned, towels never replaced, hotel staff was non-existent (the ones that showed up are amazing and you should pay them more). Parties of adults & kids running around and yelling and the staff could do nothing because there was usually only one person working. Terrible experience especially for the money. Extremely disappointing

Business Family

8/10

Excellent

25 Oct 2025

Carole

No hot water for two days of my stay. Dog jumping barking at 1am.

Business Self

10/10

Exceptional

22 Oct 2025

Kevin

Staff was awesome!