Omega Hotel

Poland , Masuria
OLSZTYN, Ul Sielska 4A
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20 reviews shown

4/10

Poor

12 May 2024

Shan

Read this before you Book

The location is good. Parking is free. But staff are not how you expect. The moment I reached room after check-in I am receiving call from reception saying I did not pay 15dhm fee at the desk. I told them multiple times I paid and the guy who called me was the one who gave me the card machine and I swiped my card and I got receipt. Still he is saying I did not pay and asking me to come back and pay. I asked him to check the camera and then call me. Guys on the day of your check out do expect multile calls from reception from 11AM. Check out time is 12pm and we know that. But they will start bothering you over phone calls from 11AM. Not once or twice. More than 3 times. Never seen such attitude before. Most important - no guests allowed. We are not allowed to take anyone to the room. We can sit in lobby or use the restaurant in the ground but not allowed to bring to the room. Ok thats it this is my last stay in this hotel

Self

2/10

Poor

01 Apr 2024

JITENDRA

Very crowded in breakfast lunch and food quality not good

Leisure Self

2/10

Poor

02 Jan 2024

Bhavan

Upon arrival we were told that our reservation through Expedia did not exist. At 4 am after coming from a long flight with young children, this was a dreadful thing to hear.

We made efforts ourselves to connect with Expedia to resolve this matter. The hotel staff displayed no interest in helping resolve this matter or to discuss the matter with Expedia.

Very, very unprofessional!

Business_and_leisure Family_with_children

10/10

Exceptional

02 Jun 2023

Kumar

The Hotel was very nice to stay and the staff are very well trained obedience. The House keeping was very nice. Over all the experience is markable.

10/10

Exceptional

31 May 2023

akash

Perfect hotel

When i arrived at the hotel the check in was very fast and the tooms which i booked was already cleaned and the person was a nice chap his name was sri

Self

10/10

Exceptional

02 Mar 2023

akash

top best hotel

best hotel to stay with friends

Friends_and_family Friends

10/10

Exceptional

01 Mar 2023

Akash

perfect stay

it was a perfect stay have stayed at these property many times n always its a perfect stay with family n friends and business

Friends_and_family Friends

10/10

Exceptional

02 Jan 2023

Gunjan

Definitely Recommend it to visitors.Outstanding value for money. Rooms are Spacious, facilities good. Staff was wonderful, friendly ,extremely professional and kind people. I would say they are definitely doing above then just good service . Thank you for the wonderful experience.

Leisure Family

2/10

Poor

17 Apr 2021

Verified traveler

The front desk is totally unprofessional. They ask to call at specific time to cancel the reservation. Even after calling, they did not cancel my reservation.

Business Self

4/10

Poor

16 Feb 2020

Brian

Check the details before booking

Booked a suite... but for some reason breakfast wasnt included... guest friendly but still had to pay extra ... no drinks as in sodas or juices or extra water in the mini fridge. No bathrobes or slippers and warn out towles in the bathroom... id be embarrassed to say this is a suite.

Self

10/10

Exceptional

04 Dec 2019

MUSTAPHAYUSSIF

Everything was good except the WiFi it didn’t work as they said but all good and the captains are very good.

Leisure Self

8/10

Excellent

07 Feb 2019

Centrally located. Nice hotel. Overall good value for money.

6/10

Pleasant

04 Feb 2019

Verified traveler

nothing was that unique.
i didnt like that the breakfast was same everyday

Business_and_leisure Self

8/10

Excellent

09 Jan 2019

Verified traveler

Testy breakfast and nice restaurant. Not enough parking. Esay to get texes.

Leisure Family

2/10

Poor

04 Jan 2019

Verified traveler

This hotel is full off staff who do not care about the customer. It is scam that is run by the hotel who allow booking for 2 adults and 2 kids and offer only sofa(not sofa bed) for kids to sleep
And charge a lot extra money if we request extra bed which basic need for 4 people to sleep to justify the booking
This is one of money making scams that is run in the hotel. I would recommend to all other hotels of Dubai than this one

10/10

Exceptional

25 Nov 2018

Mohammed

Freaking clean, and located near Al Fahidi metro station.Nice and clean gym. Uttam the fitness instructor hè Will give you one on one training. This guy really knows how to get you going for your goal. And the head manager was very nice (when i had very high fever) especially order his staff too take me to the hospital with his one private car no one does that these day.

I really love to go back to this hotel. Its just made my trip.

Business_and_leisure Friends

8/10

Excellent

07 Mar 2018

mav

more welcoming at the entrance required as you have to wait for staff inside to respond while waiting
lifts are too small and hardly 4 people can stand in each (2 lifts) and at times staff use it for luggage and when busy in my case had to wait 5 min to go to 4th floor

8/10

Excellent

16 Feb 2018

denise

Poor location

Lovely hotel, very modern and clean. Friendly helpful staff but located too far from centre of Dubai

10/10

Exceptional

04 Jan 2018

chetan

Nice Indian food in the Resturant

Enjoyed stay.
Staff is awsome.
Near Meena bazaar.
Service is great