Hotel Baia Del Sole

Italy , Sicily
RAGUSA, Lungomare Andrea Doria 190 Marina Di Ragusa
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50 reviews shown

10/10

Exceptional

09 Mar 2026

Douglas

Mostly good. It was only 10C/50F outside over night. I was chilly over night.

Friends_and_family Friends

8/10

Excellent

06 Dec 2025

George

The staff was super supportive of a crisis situation fir us. Masde things easy. The room itself was large and spotless if not exactly the most modern or luxurious. Great value for the money

Leisure Partner

4/10

Poor

29 Nov 2025

Rob

This property could be great but it looks like they are just too lazy to keep up the maintenance
I am stay just down the highway in a hotel that is 30 percent less and twenty times better

Leisure Partner

6/10

Pleasant

03 Nov 2025

Sidney

The room was vintage and the plumbing gurgled all night. Floors were not fully cleaned. Certain food items ran out a couple of hours early. Staff tried to be friendly and helpful but claimed to be unable to address shortfalls.

10/10

Exceptional

22 Oct 2025

steven

Great room

Nice balcony room overlooking the sea

Partner

6/10

Pleasant

21 Oct 2025

Antonio

The staff was great and very helpful. Great customer service. The hotel was clean and comfortable. My only complain is the room air conditioner did not work properly, it would constantly turn off until it failed. The swimming pool needed service. The hotel is a old style hotel but very well taken care.

Leisure Friends

2/10

Poor

03 Aug 2025

haim

Terrible maintenance. Everything was broken,
recepción didn't attend our calls. Raiting 1 star, not more. Don't come again

Partner

4/10

Poor

13 Jul 2025

Jasmine

We were not made aware about whatever construction was going to be taken place that would make us have to walk with our large luggage from the neighboring hotel to check in and to return to the building of this establishment. If we had known we would have canceled. It was an inconvenience for us and no one offered to assist with helping us to go back to Baia del Sole. The signage was super confusing. There were no amenities at all and the building just seemed abandoned.

Leisure Partner

4/10

Poor

08 Jun 2025

Andres javier

To expensive for the condition of the hotel I stay in better condition hotel for less money like Hilton Marriott Grand Hyatt

Leisure Partner

4/10

Poor

01 Jun 2025

Heather

Unfortunately this is not a hotel we would choose to go to again. Very old and run down. I booked this as it had a pool and when we got there the pool was closed.
The staff were friendly and the veiw from our room was lovely.
Beds are old and uncomfortable. Not close to shops.

Leisure

6/10

Pleasant

21 May 2025

Travis

It listed a gym, there is no gym, listed a pool , it did have one with no water in it, second pool was roped off with green water and cats using its a a drinking fountain, location is kind of far from the train station and very far from the port, room was clean, only half a shower door, they did have toilet paper, coffee was good , complemetary breakfast was so so

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2024

Silvia

Everything was good

Leisure Family

2/10

Poor

03 Nov 2024

Kay

Old worn property. Outlets without a cover hanging from wall. Old tiny tv that didn’t even work. Rust in the shower. No toilet paper holder. Toilet had rust stains. The staff were nice was the only plus. We would not stay here again even if it was free.

Leisure

2/10

Poor

12 Oct 2024

LaMeika

This property is def outdated! The room was extremely small. The triple room came with a queen and tiny twin bed. The bed mattresses were not comfortable at all as they were worn and extra small. The TV was the size of a computer screen. The room also had an odor. The location is not optimal to food or shopping.

We checked in and immediately checked out! We were told to contact Expedia for a refund. Do not stay here!!

Leisure Family

10/10

Exceptional

05 Sep 2024

Petagaye

Bahia del sole was under renovation, they accommodated us at the sister property Mercure Hotel. That was a bit more updated. We had a great balcony view that overlooked the docks. Beautiful property, friendly staff as well. Very convenient. Taxi from port to hotel was reasonable.

2/10

Poor

18 Aug 2024

Verified traveler

The hotel was old, the shades was ripped, tv not working even after it was service. The service was aĺl but non existing and attitude nasty and aggressive. Refused to meet the basic request for simple ice cubes
The courtyard was filty had dog poop. Gross. Containers full of garbage. Overall this was not a good experience.

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Justo L

Good service

2/10

Poor

28 Jul 2024

Trushna

Please under any circumstance do not book this property. It is unsafe and disgusting. The entire property needs to be demolished. There is black mold in the bathroom which is a health hazard, the beds are filled with spiders and bugs so you will itch all entire night and not sleep. The property is entirely falsely advertised. When you book on expedia, you book based on the information available. The pictures are not at all an accurate depiction of the property and the amenities and services listed are not available at all. The pool does not belong to the property even though it is listed as though it is and you need to pay to access it. The linen is filled with dirt and the hair of previous guests on pillows meaning they do not service each apartment between stays. This is beyond disgusting and unhygienic and a breach of consumer safety in hotels. This is also listed as a 3 star, it is barely a functioning 1 star hotel again misleading guests. The staff are rude when you raise concerns: they walk away from you when you are speaking or shout at you. I took photos of the dirt and hair on the pillow to post online and the staff shouted and asked me to stop taking photos of the dirty unhygienic conditions. We asked to be refunded for our stay since we could not use the black mold shower, nor the tv which does not work, nor sleep in the beds causing us to itch. None was provided. This is unethical business practice and misleading information is being provided on expedia.

Leisure Family

2/10

Poor

28 Jul 2024

Alyssa

The pool was not included, I didn’t feel safe here. The staff was very rude and the check in desk wasn’t even at the property. I don’t recommend.

Leisure

2/10

Poor

19 Jul 2024

thomas

Fake advert - the pictures here are of a pool and gardens that aren’t even this hotel! Avoid this place at all costs

Leisure Self

4/10

Poor

08 Jun 2024

Jennifer

Never again!

Hotels.com has this listed as a 4 star hotel. This was barely a 1 star hotel. The entire room smelled like cigarette smoke. It was run down and dirty. We had no water all morning. There were only sheets on the bed, no blankets. We had a two room unit and only one of the two air conditioning units worked. The tv was the same size as my iPad. We had to walk from the very back of the complex to the reception area every time we had to contact the front desk because they don’t ever answer the phone number they provide for you to call. Requested a private taxi to get us to the port the next morning for a cruise and wound up having to share the taxi with five others. Will definitely not be sing this hotel again.

Friends_and_family Family

2/10

Poor

08 Jun 2024

Dewayne

You do NOT want to stay here. The property is very dated and needs a lot of maintenance. This was rated as a 4-star hotel, but it’s barely worth a 1 star rating. The rooms are bare. The tiny little television doesn’t even work. The bed was hard. The building clearly marked “Baia Del Sole Hotel Reception” has NOT been the reception building in years. The taxi driver dropped me off there because of the sign. But when I tried to check in I realized it’s just a boarded up dilapidated building that apparently has been vacant for a long time. I asked a groundskeeper where to checkin and he told me the Mercure Hotel across the street had merged with the hotel some time ago and that’s where I needed to check in. I had to drag my bags across the street and some maybe 200 meters to their reception building. Upon checkin, I told them about the problem. The girl at reception said, “yeah, everyone has that problem when they checkin.” I said, well please tell the manager. This can be easily fixed with a new sign. She said, “I have never even met the manager.” She laughed and continued, “maybe he doesn’t even exist.” This is a terrible hotel. If you decide to stay here despite this review definitely do not expect this to be anywhere near a 4-star hotel! You have been warned!

Leisure Self

10/10

Exceptional

07 May 2024

Yvonne

Friendly staff. Clean room. Yummy breakfast. Property grounds need attention (grass needed cutting and trimming).

Leisure Partner

4/10

Poor

23 Nov 2023

Mike

Our room was generally clean. The toilet was badly stained. The bathroom lighting above the sink & mirror did not work. The TV worked electrically but no programming was available.
The electric heat pump did not work so we had no heat and the room was cool. We managed with extra blankets on our bed at night. I informed management but it was not fixed during our one night stay.
We enjoyed the free breakfast. The price & quality of the evening dinner was good.

6/10

Pleasant

12 Nov 2023

Raquel

Needs renovation

Leisure Family

8/10

Excellent

26 Oct 2023

Mary

It was a basic room with no real amenities- except breakfast - which was fine for what we needed. It was strange to not have a lobby with a staff member in it. But it was clean and comfortable.

Leisure Friends

4/10

Poor

23 Oct 2023

Shahrokh

I would not choose this hotel for the next time

2/10

Poor

13 Oct 2023

Katya

The hotel was very hard to find. It looked abandoned!!!!! Very scary

Leisure

6/10

Pleasant

12 Oct 2023

Rick

tv Didn't work

Leisure Partner

2/10

Poor

02 Oct 2023

Cheryl

The place /facilities was misrepresented in your Expedia App , the place looks abandoned , no singage scary we've been going back and forth looking for the reception area , on the address the hotel name is Sunset bay to finally we found we have to check in at Mercure hotel across Baia hotel and walk 500 ft towing our luggages at 2 pm on gravel , the only positive comment is that the AC was working .

Leisure Family

2/10

Poor

29 Sep 2023

Gloria

This property does not have a front desk on site. Building/property feels and looks abandoned! Felt very unsafe. Not sure why they are renting rooms here! Expedia should send someone to see this place! Breakfast is a bad joke!

Leisure Partner

2/10

Poor

02 Sep 2023

Lisa

We arrived at this property to find out it’s closed. Horrible experience.

Leisure Friends

8/10

Excellent

30 Aug 2023

ruben

The property have area for a nice area for walking, a beautiful ocean view, a coozy dinner.

The facility needs to improve better cleaning, the srea has a clay tennis court and there was a lot dust in the outside.

Leisure Partner

4/10

Poor

30 Aug 2023

Mike

Let me say our room was clean and the AC worked.
But…the in room phone and the safe didn’t. There was no fridge, and no glasses. The room door scrapped along the floor. At the main building, the terrace restaurant was beautiful looking out over the sea. Food was delicious, but twice they put dishes in front of me I didn’t order. Then brought our two orders and put them down opposite to who ordered them. The Hotel Manager was unfriendly and butt’s in when my wife was dealing with the desk clerk, no “excuse me” or apology. The pool cost €10 per person, not mentioned in Expedia, and wasn’t very clean, with garbage, spent water balloons and cigarette butts strewn about. They don’t supply towels unless you brought bath towels from your room, which my wife went back to retrieve, as that was never mentioned. Where we stayed was on an adjacent property, not where you check in, so a fair walk to partake in a disappointing breakfast, as well. The Bar is two couches and two arm chairs with no AC and no ceiling fans. I rated this property as Poor, which was only saved by the clean room, AC and delicious dinner on a beautiful terrace. Overall…👎.

Leisure Partner

4/10

Poor

08 May 2023

William

Don't stay at the Mercure Sunbay Park hotel!

The reception put me into the Mercure Sunbay Park hotel instead of the Baia del Sole (apparently they are owned by the same organization). The room at the Mercure was very run down. There was no chair in the room to sit on - if you wanted to sit you had only the bed. There was no television reception on any channel. The water pressure in the shower was minimal - hardly enough for a shower. The telephone was not connected and even as I reported it to the front desk it was not fixed. All in all it was a very bad stay.

Self

10/10

Exceptional

07 Sep 2022

Benjamin

Helpful and friendly staff

Leisure Self

6/10

Pleasant

09 Aug 2022

Naomi

We needed a hotel for the night from getting off a cruise in civitavecchia. We range the Hotel to arrange a taxi from port who said we can just get one from the port. This was not the case taxi drivers would only go to Rome airport. We got a shuttle to outside the port and still no one would take us. We rang the hotel but they hung up on us. Very poor customer service. When we did get there via a tuc tuc an hour after asking everyone and my young children crying in the heat! The reception was closed and looked derelict! We eventually found a notice in one of the windows saying checkin at the mercury hotel which was next door. We had to lug our luggage over there to then go back as was staying in the hotel which had no reception! Would not come back to civitaveecchia if you paid me. Taxi drivers out to rob you

Friends_and_family Family

4/10

Poor

11 Jul 2022

Isabelita

The Hotel has no reception, once you are there you dont know where to ask, and then you see a paper that says they are in another hotel across the property to make check inn abd check out.

Leisure Family

2/10

Poor

08 May 2022

Michael

This is not a hotel; it’s a apartment building located far from the check-in desk and extremely inconvenient for lugging suitcases. The building is very loud and if you plan to sleep bring ear plugs. The food available is minimal and not very tasty. If you are thinking about staying here because you are sailing from the Port, stay in Rome and travel to port directly. You are still a 20 euro ride to the port and there is no market or restaurant close to this place.

Leisure Family_with_children

8/10

Excellent

02 Nov 2019

Verified traveler

The place and staff were great but after a long trip I just wanted to get in and rest. The place was a hotel but I needed too call and get instructions on how to get in. Not convenient. Overall, it was good.

Leisure Self

8/10

Excellent

26 Jul 2025

Luca

Una notte a Civitavecchia.

Ottima posizione per chi sbarca dal porto di Civitavecchia. Comodo parcheggio privato molto ampio, buona colazione a buffet e personale gentilissimo. Ci sarebbero alcune cose da sistemare a livello funzionale nella camera ma tutto sommato lo consiglio vivamente.

Partner

6/10

Pleasant

01 Jun 2025

Erika

Personale cordiale, attento e disponibile. Struttura potenzialmente molto bella, ma andrebbe rivista e un po' di manutenzione in più non guasterebbe

Leisure

4/10

Poor

07 Feb 2025

Sandro

Da ristrutturare completamente

Bellissima la vista, bellissima la posizione. Comodo e ampio il parcheggio
Hotel lasciato andare: scarico del water scarsissimo, calcare su tutta la doccia, mancanza del miscelatore sul lavandino.
Televisione con decoder digitale terrestre a parte e relativo telecomando con canali sparsi e canali tradizionali impossibili da localizzare (trovato anche Sky hotel). Letto molto scomodo e posizionato senza possibilità di accendere/ spegnere la luce senza alzarsi. Porta finestra rotta e da aprire e chiudere con chiavistello. Nesessita una ristrutturata decisa per valorizzare la posizione e la vista sul mare.

Business

4/10

Poor

31 Jan 2025

Manolo

Asciugamano sporco di rossetto. Ristorante freddo senza un minimo di riscaldamento. Contorno di spinaci congelati. L’attesa da parte del cameriere di ricevere il piatto in sostituzione o quantomeno riscaldato dopo un quarto d’ora doveva ancora esservi servito. Appena arrivato in ristorante ho dovuto attendere poco più di 15 minuti Prima che arrivasse il mio personale dopo una mia richiesta.

2/10

Poor

01 Nov 2024

Marielle

Je ne recommande pas tout cet hôtel. Déjeuner froid. Loin de tout. Tout tombe en ruine. Très déçu

8/10

Excellent

18 Oct 2024

Joselito

Water front View, nice space and staff was friendly.

Leisure Family

6/10

Pleasant

06 Oct 2024

enrico

Personale gentilissimo, struttura con grandi potenzialità, magnifica location, purtroppo trascurata nella pulizia, tavola del water rotta, infissi che non chiudono ….

Partner

10/10

Exceptional

06 Oct 2024

Eduardo

Todo bien. Parece que los italianos siempre tienen prisa

Self

2/10

Poor

27 Sep 2024

Nils

Negativ kritik

Hotellet fanns inte kvar utan vi fick checka in på Hotell Mercur. krångligt blev det när vi ingen information fick från Hotel.com om detta. Men Mercur hade parkering, ac,frukost och middag men det var en trasig toalett som inte blev lagad under vår vistelse utan vi fick gå till gemensam.

Partner

6/10

Pleasant

20 Sep 2024

John

tres mal situe aucune commodite a l hotel. pour payer l internet ne fonctionnait pas donc payment cash etc...

Leisure Friends