Name: Zane Grey Pueblo Hotel
Address: 199 Chimes Tower Rd, Avalon, 90704, US

8/10

Excellent

16 Jul 2026

Warren

The view is beautiful. The property is clean and quiet.

Family_with_children

10/10

Exceptional

10 Jul 2026

christine

Room was amazing. View was beautiful. Complimentary breakfast was really good.

Friends

8/10

Excellent

09 Jul 2026

Graham

Based on increased pricing it would sure be nice if the pool was heated

Self

10/10

Exceptional

03 Jul 2026

Amanda

Relaxing boutique hotel. Exactly what we wanted for a relaxing time together. We enjoyed the Mountain View and even saw a few deer while we enjoyed a glass of wine on the deck. Breakfast was simple and just what we needed to get the day started. Plenty of golf carts to pick you up & bring you down to the city center. They even held our luggage and brought it to the ferry landing when we were ready to leave. Everyone was welcoming and professional. We would certainly come back.

Partner

10/10

Exceptional

02 Jul 2026

Kent

Great staff. Solid breakfast. Amazing shuttle service

Partner

10/10

Exceptional

30 Jun 2026

Michael

My wife and I stayed 1 night for my bday. We had a great experience here. Font desk rep was polite, quick and helpful. Beautiful views and close to everything!

Partner

10/10

Exceptional

26 Jun 2026

sam

Simplemente divino, seguro que regresaremos esta mejor de lo que vez en fotos

Family_with_children

8/10

Excellent

26 Jun 2026

Anne

Beautiful property. Nice breakfast. Far enough from the noise of downtown but a short wall to get there or grab a ride on the hotel golf cart. The only issue is that the soundproofing is not great. We heard our loud miso maybe try to be on the top floor!

Partner

10/10

Exceptional

24 Jun 2026

lesa

First time to Catalina! Hotel was nice and well maintained but the staff is amazing!!!!
So accommodating and friendly!!!!
Enjoyed our stay. Would definitely stay there again.
We didn’t realize that breakfast was included. I assumed it would consist of muffins and juice but they cook to order right in front of you.
Everything was great.
I wish I remembered everyone’s name but Alexis, Keven and Enrique and others were awesome.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Andreh

I had an amazing stay at this hotel. The entire place was incredibly clean, and the views were absolutely stunning. It was so peaceful and relaxing. Every staff member was very friendly and welcoming. The breakfast served on the second floor every morning was absolutely beautiful, and I highly recommend trying it—it's definitely worth it instead of going out for breakfast.

Partner

10/10

Exceptional

23 Jun 2026

Ashlyn

The shuttle from the Catalina express was amazing! They were there right when we got off and shuttled us to the hotel to drop off our bags! Check-in was super fast. The breakfast was really good. The pool is super nice (not heated). The view is a great overlook of Avalon area! The room is super cute and clean. The hotel staff are amazing! They have golf carts to shuttle you up and down to the main area. We are very impressed with our stay here! They even shuttled our bags down for us so we could tour around bag free! Amazing service.

2/10

Poor

23 Jun 2026

Jennifer

My three-day stay at the Zane Grey Pueblo Hotel was highly disappointing. The service was severely lacking across the board; the front desk staff were rude, unhelpful, and struggled with a language barrier. The staff at the front desk would not answer the phone and left it unattended for long periods of time.

Housekeeping was almost non-existent—maids only visited once during our entire stay, knocking very early in the morning and never returning to clean the room.

The hotel's hilltop location made accessibility a major issue, as securing a lift up and down the hill was nearly impossible. The staff also expected tips for any effort put forth to shuttle us up or down the hill.

Additionally, the on-site restaurant is only open in the morning and remains closed for the rest of the day, which is highly inconvenient given the isolated location. The only redeeming quality of this property is the beautiful view of Catalina Bay, but it unfortunately does not make up for the terrible service. I would not recommend this hotel to anyone visiting Catalina Island.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Sarbpreet

No

10/10

Exceptional

21 Jun 2026

Catherine

Best view in all of Avalon!!!!

Family

10/10

Exceptional

14 Jun 2026

Antoinette

Everything was amazing here
Shuttle service from port too room and unlimited pick ups and drop offs too the beach and back too hotel. Now the views from this hotel is amazing day and night. And I did celebrate a birthday and the hotel staff was soooo helpful with setting up my hotel room. Breakfast was a full meal great selection. And at check out the will hold your bags until u leave the port if it’s after checkout time. They were all amazing and sweet. I’d definitely recommend them to anyone who decides to stay in Catalina island

Partner

10/10

Exceptional

13 Jun 2026

Lydiana

Beautiful view, the best staff, and a very clean room !

10/10

Exceptional

11 Jun 2026

Heather

The entire stay was wonderful from the second we were picked up from the ferry! (Which by the way is a great amenity especially since this hotel is a bit of a walk up hill from the main city street and all you have to do is call and tip). All staff were friendly and helpful. The room was clean and very spacious! You can’t beat the views all around the hotel. Pool was relaxing. Breakfast was delicious and in the weekend had a waffle and omelet station that the chef cooked for us! Karl set up the outdoor fire pit for us which was lovely to sit by at night. We stayed in the colonial king suite and was perfect.

Partner

4/10

Poor

11 Jun 2026

Kristoffer

Pros:
- The location of the hotel is fantastic and offers stunning views.
- The room we stayed in was rustic but featured a nicely upgraded bathroom.
Cons:
- There were noises (footsteps and loud voices) outside our room until 2am which is not something you'd expect on a Sunday night when you want to relax.
- The complimentary breakfast is way below what you would expect from a hotel at this price-level. The quality and selection is what I would expect to find at The Hampton Inn.
- The staff appears untrained and not very attentive to their patrons.
- The placement of tip jars everywhere is off-putting: In the breakfast room, hotel rooms, lobby, even a sign asking for tips in the shuttle. How about focusing on delivering a good service instead? The excessive display of tip jars made us want to tip less.

Partner

10/10

Exceptional

03 Jun 2026

Elijio

The place was amazing and comfy. Very close to the town for those who like to walk, also they provide rides until 10pm. Definitely would recommend to friends.

Partner

10/10

Exceptional

02 Jun 2026

Leandra

Room view was amazing staff was super nice and helpful I would definitely books again

Partner

10/10

Exceptional

01 Jun 2026

Karla

Was very nice and clean but the location up the hill was a lot thank goodness they had golf cart shuttle! For the amount of time we were there I feel it was over priced tho. Over 500 dollars a night was a bit ridiculous! The bed was very comfortable

Friends

10/10

Exceptional

01 Jun 2026

Andrew

The hotel and staff were amazing! Would definitely stay there again.

Partner

10/10

Exceptional

29 May 2026

Wesley

Hotel was really lovely and staff was great. Their breakfasts were delicious! Our only complaint was that the pool looked a bit older than the pictures - the modern furniture in the pool photos was not there and there was a big hose draining into the pool. Otherwise we really loved it and plan to return!!

Partner

10/10

Exceptional

29 May 2026

Tiffany

We recently had a fantastic stay at the Zane Grey Pueblo Hotel, and we absolutely loved how quiet and peaceful it was compared to the busier main street. The service was seamless from start to finish; I contacted the hotel a few days prior to arrange a pickup, and once we arrived at the pier, I texted them and was met by an incredibly nice and helpful golf cart driver. Check-in was perfectly smooth, and though we only booked a standard room, it was cozy and both the overall size and amenities exceeded our expectations. We also really enjoyed the good, simple breakfast provided in the morning. The hotel is situated up a hill, which keeps it wonderfully serene, and as a young couple, walking up and down was no problem at all for us. We would absolutely stay here again!

Partner

8/10

Excellent

29 May 2026

James

The property is great however there’s no bar inside to enjoy a cocktail near your room. You have to go into the city and after 11 PM there’s only security no front desk agent. You have to ask for bottles of water. But the property itself is beautiful quiet but would wish for more on-site entertainment, and boyfriend wishes. There was more shutters to cut out the light in the morning..

Partner

8/10

Excellent

26 May 2026

Dawn

Stairs were required for accessing our room, because this was a former home.

Family

10/10

Exceptional

26 May 2026

sheryl

We came here to celebrate my other half's birthday 🎂 The view of the ocean from our room was absolutely amazing!!! The staff was friendly, kind and super helpful! I can't wait to come back and stay here longer.

10/10

Exceptional

26 May 2026

Vikramjit

Stayed in penthouse and everything was amazing.

6/10

Pleasant

25 May 2026

Justin

The hotel itself is very cool with fantastic views of Avalon. Our room was nice and well maintained. The hotel offers convenient golf cart service to/from the ferry port as well as downtown. However, our experiences with the front desk staff left a lot to be desired. Their patience seemed low, they offered little information without prying, and there were a couple of mistakes that created inconvenience and issues for us. Given its relative lack of competition on the island, it's still one of the best places to stay. But for the price, it has not earned an enthusiastic recommendation from our group.

Friends

8/10

Excellent

25 May 2026

Lilit

Everything was perfect but pool that was not heated.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Kalden

The complimentary shuttle to and from the dock and to town was a please surprise. Hotel was beautiful and breakfast was amazing.

Partner

10/10

Exceptional

24 May 2026

Akemi

Amazing Hotel & Staff! Would definitely recommend & Will be back soon!

Breakfast was also one of the best features because it was really good not just a breakfast bar!

Partner

10/10

Exceptional

22 May 2026

Mark Derek

Loved the location of this property with amazing views all round. Our rooms were gorgeous, very spacious, and again with amazing views over the ocean and hills. The rooms also had great character.

I found the buffet breakfast to be a little disappointing, considering the price of the hotel, though the freshly prepared omelets were very good. The shuttle service up and down the hill worked fine for our party of four and anyone with reasonable mobility can handle the walk down the hill without using the shuttle.

I would definitely stay here again!

Family

10/10

Exceptional

20 May 2026

Matthew

Everything was amazing !!!

Partner

10/10

Exceptional

18 May 2026

Richard

Everything was excellent, except the mattress CLEARLY needed to be discarded (felt like I was sleeping in a hole). The staff was very attentive and helpful. The room itself and balcony were beautiful, clean and welcoming.
MY wife and I will certainly stay here again next year.

Partner

10/10

Exceptional

10 May 2026

Michelle

We loved staying here for Mother’s Day weekend! The location and room were beautiful, quiet, and had lovely views! The complimentary breakfast and golf cart rides to town were also wonderful! Special thanks to Kevin, the golf cart driver!

10/10

Exceptional

10 May 2026

Kevin

The views are beautiful! You can see the whole town on one side and the views towards the ocean was beautiful as well. The hotel is on a hill so if you want to walk from the boat dock half of the distance up hill and it is quite a hike. We liked it due to the exercise you can get. They do have golf carts they will take you down or back to the hotel for free. They are very courteous and helpful.

Partner

10/10

Exceptional

09 May 2026

Luigi

Average

Partner

10/10

Exceptional

09 May 2026

Dennis

Two thumbs up, every one was so friendly and polite and helpful

Partner

8/10

Excellent

09 May 2026

Jacob

The hotel was great overall. The shuttle pickup and dropnoff at the ferry was great. The staff were all friendly and helpful. The location is beautuful with a great view of the town.my only conplaint is the bed lacked support yet was n9t very soft and the pillows were fluffy then settled and became hard.

Partner

8/10

Excellent

07 May 2026

William

Very nice place, but they were not at all responsive when I attempted to contact them. Also, it's quite a ways up the hill from downtown. Not an easy walk. If you don't have an ebike, they will take you on their golf carts, and it's very convenient if you don't have to be somewhere at a specific time, but the expectation that you tip for every ride is really annoying.

Partner

6/10

Pleasant

02 May 2026

Nicolas

Lots of noise rooms are over stacked, paper thin. You could hear guests in other rooms cough.

Partner

8/10

Excellent

02 May 2026

GANGYI

I love this place very much . The hotel environment is amazing and the staff is friendly. The hotel offers a free pick-up and drop-off service, so it's very convenient.

Friends

10/10

Exceptional

02 May 2026

Sofi

The best place to stay in Catalina! Live the view.

10/10

Exceptional

01 May 2026

Sai chandana

One of the best hotels, it's an underrated place but worth staying here. I loved the view from my room.

10/10

Exceptional

01 May 2026

Joseph

The shuttle was available anytime we needed it and also was ready to pick us up as soon as we landed on the island. Stay was great answered all our questions and very kind. Breakfast was good. With a view also

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Sarah

A really beautiful place on Catalina Island with stunning views, would highly recommend to anyone without reservation!

Partner

10/10

Exceptional

29 Apr 2026

Sandra

Nice and quiet place.

Partner

10/10

Exceptional

25 Apr 2026

Sam

Friendly, professional, helpfull, and accommodating staff. Great scenery. Courtesy pick up and drop off.

10/10

Exceptional

25 Apr 2026

Leslie

This was the best hotel I’ve ever stayed at. The staff was so sweet and helpful, especially Daniel! He was our chauffeur and made us breakfast. The room was beautiful, spacious and clean. When I come back to Catalina island, I’ll definitely stay here again. Huge thank you to Daniel!!! Gracias 💗🌺

Partner

10/10

Exceptional

24 Apr 2026

Alexandra

I would for sure come back highly recommended
staff were very nice and the room was great and has amazing views.

Friends

10/10

Exceptional

16 Apr 2026

Jonathan

Incredible location, view and staff. We will be back!

Partner

10/10

Exceptional

15 Apr 2026

Leopoldo

Cuarto muy limpio,el personal súper amable,lo único malo es que el agua de la piscina está demasiado fría.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Lisa

They provide you complementary pick up and drop off available. Room clean had everthing you would possibly need available. Breakfast was very good. I enjoyed my short stay. wish I could of stayed longer.

Partner

10/10

Exceptional

11 Apr 2026

Anya L

Enjoyed our room, beautiful view, next to pool (not heated fyi), great staff, room was clean. Shuttle to town was helpful and bonus free breakfast.

Family_with_children

8/10

Excellent

10 Apr 2026

Erika

So the room itself was nice but they should really up staff for the golf carts I had an infant and it took them awhile to come get us as there was a lot of guests staying there but if you’re that busy then maybe up staff… also this hotel is at the top of the mountain so it’s not as easy to get to town if you have small children

Family_with_children

8/10

Excellent

10 Apr 2026

ADYNE

Yes! Breakfast was fresh, my husband enjoyed. Room was clean. Staff greeted us kindly and shuttle service was available for us as needed. I booked for an oceanview room but my view was blocked by a large tree which was disappointing

Partner

10/10

Exceptional

08 Apr 2026

Caryl

For us, they gave exactly what was shown in the photos when we booked, and the ocean view was amazing. Room 106 has the best view! The staff were excellent and very accommodating. They also offer a free shuttle, which is very convenient since the hotel is located on a mountain. Definitely coming back!

Partner

10/10

Exceptional

08 Apr 2026

alyssa

Stayed at the penthouse on the property so beautiful big, cozy, and stunning views ! Would recommend to anyone.

Family

10/10

Exceptional

06 Apr 2026

Erica

Amazing

10/10

Exceptional

03 Apr 2026

Jonathan

We have been coming here for 16 years and love this property for its superior views of Avalon Bay. We used to stay here before the renovation and enjoyed the upgrades. The breakfast is high quality with an omelette and French toast bar included in the price of our stay. We were only puzzled by a couple things. First of all, the lack of an elevator to the 2nd and 3rd floor balcony suites is odd for a room you pay over $500 per night for. At least some sort of luggage assistance would be helpful. Secondly, we found the front desk staff to be a little cool in their reception. It felt a little as if we were imposing. Storing our luggage before check-in was also a bit of a challenge with no bellman on duty. We had to shove our bags into a narrow utility closet that proved to be challenging to get our stuff back out of. It just seems like the check in experience could use a little finesse. We loved the room with the ocean view and the gorgeous balcony. The breakfast staff were amazing. We will certainly consider staying here again in the future, although there are many options on this magical island.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Emily

Excellent rooms , clean and comfortable . Super breakfast , amazing location and exceptional views . Would have also enjoyed the ability to purchase a glass of wine or beer in the evening . Amazing stay , thank you 🙏

Family

10/10

Exceptional

28 Mar 2026

Mimoe

Cozy and clean room. Breakfast was very good! Beautiful view from the room!

10/10

Exceptional

27 Mar 2026

Rodney

Great place to stay and the views are amazing

10/10

Exceptional

26 Mar 2026

Alfonso

The hotel was amazing but the service was the real gem! The employees at the hotel were very kind and accommodating to our needs! My father was had low sugar and I was scattering for anything to help his situation a wonderful woman from the front desk had candy which stabilized him! I didn’t get her name (in her early twenties) but I am very grateful for you!

Family

10/10

Exceptional

26 Mar 2026

Kendra

Had the best girls trip ever thanks to this place. The staff were beyond amazing and it felt like ine big family, very accommodating! They made sure my friends and I made it back safely to our hotel at night as well as getting to our ferry on time when it was time to leave. Breakfast was always delicious every morning and the room and bed especially were the most comfortable and super clean! Would love to book this place again one day!

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

Heidi

Great stay. Lovely site for a stay.

Family

8/10

Excellent

25 Mar 2026

Milen

Na

Partner

8/10

Excellent

25 Mar 2026

Theresa

Great views, nice touches like robes and slippers in the room. Bring cash for tipping.

Friends_and_family Family

6/10

Pleasant

25 Mar 2026

Dhawal

Bad: No phone in the room, so you need to go down to get any hotel staff service. staff did not clean out throughout the trip since first day they just missed it out, only gave fresh towels, next day, they skipped since there were personal belongings on the counter. Even then you are supposed to replenish toiletries, do basic clean up. Too bad. Probably did not have enough staff for week nights.

Pool wasn’t being cleaned, even though the water was clear, there were a lot of insects in it.

Good: transportation was good, anytime we needed golf cart to drop or pick us up, they were ready.

Breakfast was basic motel 6 style but on weekends they had live omelette station.

So may be better experience if you stay over weekend

Family_with_children

10/10

Exceptional

24 Mar 2026

Beatriz Adriana

Ocean view was beautiful. Peaceful quiet friendly

10/10

Exceptional

22 Mar 2026

mestawet

Very clean

10/10

Exceptional

21 Mar 2026

May

Great place . Very clean and had beautiful views. Wall are thin and you can hear everything from the other room by you and above our room

Partner

6/10

Pleasant

21 Mar 2026

Rachel

The views were great but the hotel was sparsely populated so the staff was minimal and cleaning looked not freshly done. Moths cocooning in the window drapes. Bedroom didn’t look like the photos. The complimentary shuttle from the dock arrived after 45 mins of waiting and calling multiple times, even though it had been booked beforehand.

Family_with_children

10/10

Exceptional

19 Mar 2026

Justin

Amazing views, great rooms, friendly staff, easy transportation from hotel into avalon.

10/10

Exceptional

18 Mar 2026

Michael

That accompanying photo? That was my room. I travel a fair amount and stay in a lot of hotels. I'm lucky in that I can aim upmarket. Lots of good hotels, very few I developed an emotional bond with. Zane Grey Pueblo is a hotel perched high above Avalon, with a view sweeping from the casino all the way to Birdcrap Rock (Not sure that't the actual name.) I could happily sit on that balcony, looking at that view, over a beverage or an herb, for much longer than I had the opportunity to experience.

Beautiful room, good bed, good shower, an effective heat pump, a fridge. However. And I'm sorry to say anything negative about this place because I am going back, someday. There's no bar or restaurant. The walk down to town to eat is easy. Coming back up? Not easy, very not easy. They offer breakfast, but, well, sigh.

As I write this I'm in a very nice hotel, a hotel I like a lot. And yet I want to be back at Zane Grey. Really. Like, really.

Self

10/10

Exceptional

17 Mar 2026

Eloy

The pool was freezing cold but clean. The view from room 301 was phenomenal. Ocean and Avalon were beautiful to see.

Partner

10/10

Exceptional

15 Mar 2026

Melina

This hotel was beyond amazing!! Customer service 5+ stars!!! Will definitely be back

10/10

Exceptional

14 Mar 2026

Chad

Great view of the ocean and harbor. Pool is small but nice with a view as well (we did not go in). Cute outdoor fireplace area to relax in the evening before bed too.

Partner

10/10

Exceptional

14 Mar 2026

Cheryl

What an amazing stay! The view from our room was absolutely breathtaking and made the whole trip feel extra special. Our room was incredibly comfortable, and we slept so well. Breakfast each morning was delicious, and the customer service was outstanding—everyone was so friendly and welcoming. Honestly, what more could you ask for? We had a wonderful experience and are already looking forward to coming back one day! 🌅✨

Partner

8/10

Excellent

09 Mar 2026

Iris

The ocean and scenic views are beautiful.

Partner

6/10

Pleasant

09 Mar 2026

Ed

Room was very small, internet was not connecting with the smart TV on wheels…
No sound proofing can hear other room very loud, broken window handles, could not figure out the A/C … complaint to front desk about noise and nothing was done… complaint about internet connection and was told to push TV against bathroom door to be able to connect to the internet

Partner

8/10

Excellent

08 Mar 2026

Angel

The view was perfect, staff was amazing, one of our balcony doors was broken (wouldn’t lock) so I can’t give it a 10/10

Partner

8/10

Excellent

02 Mar 2026

Dana

I chose this hotel, a lot of reviews from so many because of the pictures on the website. The room was spacious, and staying high above Catalina to look over the beautiful water and the city lights at night was definitely 5-Star. It was a very nice continental breakfast provided of eggs, potatoes, bacon, sausage, fresh fruit, cereals, yogurt, and muffins or toast. Fresh coffee and orange juice and a nice dining space with seating on an outdoor patio over the canyon view was very lovely. The shuttle drivers were very friendly as was the manager in front office. The breakfast staff were extraordinarily kind. The lodging was comfortable and the tile in the bathrooms was beautiful and updated. My only suggestion is the poolside furniture is not at all what it look like in the pictures on the website. My suggestion would be to upgrade the patio furniture around the pool again as it may have become dated and worn out, there should be nice furniture on the deck on top looking over the whole city, which was an amazing view. I wish the fire pit and the outdoor lights had been lit on a Monday night Sunday night just for ambience. But it was a very easy walk into town and a shuttle is not needed but nice going up the hill as they bring your baggage with courtesy pick up and drop off to the Catalina ferry. Overall, our stay was positive and I would recommend staying here again.

Partner

10/10

Exceptional

27 Feb 2026

Jessica

Beautiful panoramic views !

10/10

Exceptional

23 Feb 2026

Stephanie

Staff! They were absolutely amazing. Very helpful. Room was also very clean. Looking forward to coming back!

Partner

10/10

Exceptional

23 Feb 2026

Alexa

Great staff. Great transportation. 10/10

Partner

6/10

Pleasant

20 Feb 2026

Mary

Even with the sign on the door, no one came to service your room unless you asked them to. The toilet seat was broken. With such low occupancy you’d think they’d pay more attention to detail and where they chose to place you.

Partner

10/10

Exceptional

19 Feb 2026

Mayra

Omg this place was amazing the staff was so welcoming and friendly… Pablo and Daniel made it feel like home. Definitely will be coming here again. I recommend if anyone is looking for a romantic stay with a beautiful view at the suites. Rooms are very clean and spacious. It was our first time and it was a very pleasant experience.

Partner

10/10

Exceptional

16 Feb 2026

Ryan

Best hotel in Catalina. The rooftop view is spectacular.

Partner

10/10

Exceptional

14 Feb 2026

Lizbeth

Amazing

Leisure Partner

10/10

Exceptional

10 Feb 2026

Daniela

Excellent view great view

Partner

10/10

Exceptional

04 Feb 2026

Amy

Great staff, beautiful views.

Leisure Family

10/10

Exceptional

31 Jan 2026

Jill

Room was very clean. Staff were very helpful.

10/10

Exceptional

27 Jan 2026

Kendall

This property was absolutely darling, we had the pleasure of staying in a room with a balcony and got to enjoy the island views all evening long. The shuttle service from the fairy up was super easy as well as getting to and from the main street back up. Every interaction we had w the staff was super friendly. We can’t wait to book another trip here and stay again.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Karla

I WILL DEFINITELY BE BACK ,THANK YOU FOR THE AMAZING HOSPITALITY AND ALSO EXCELLENT SERVICE , I AM VISITING FOR VEGAS THE CAPITAL OF HOSPITALITY AND TRUST ME WHEN I SAY ALL THE STAFF IS AMAZING, FROM THE DRIVERS TO THE RECEPTIONIST AND ROOM ATTENDEES.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Miranda

My friends and I were there for a race and had to check out very early. The staff was super helpful and accommodating getting our bags stored for us and delivering them to the ferry later. I haven’t experienced such excellent customer service in quite sometime and it was very refreshing to know that still exists!

Leisure Friends

6/10

Pleasant

13 Jan 2026

Michele

Our door handle was broken when we checked in. It took a while to get in as a result. We were also surprised by the lack of glassware. Given that the room cost so much, we would expect at least real glasses (not plastic) and wine glasses. Otherwise the staff was great and it truly was a magnificent room with views to die for!

Leisure Partner

8/10

Excellent

12 Jan 2026

Sara

My room wasn’t ocean view but it was nice and big enough ( deluxe room queen bed ) but the view from the hotel was incredible! The staff were amazing.

8/10

Excellent

12 Jan 2026

Shawn

I wish the windows in the room would be able to open and weren’t drywall screwed shut. All the bright green lights on all the smoke detectors and AC units in the room illuminated the room at night so it made it hard to sleep the fan setting & AC as well as the heating unit would not adjust properly so the room was a sweat box. The flow of air was inconsistent. I felt like it turned off and came on way too much or too little.

Leisure Partner